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Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

This position offers excellent professional development and a competitive salary of up to £50,000, making it an attractive opportunity for transformative educators. A prominent educational institution is seeking a Head of Year 11 to lead and inspire students during their crucial GCSE year in Ealing

Reporting into the CEO, the VP of Customer Success will be a proven leader with a track record of designing, managing and scaling SaaS Customer Success organizations. The role will advocate continually for the interests of the customer both within the Customer Success function and across the wider b

The Head of CS - UK leads first-line customer support operations for one of the Group's most strategically important markets. Lead UK Team Leaders across all shifts, fostering a culture of high performance, accountability, and customer-centricity. We're a team of over 2000 innovators, initiators, an

Reporting into the CEO, the VP of Customer Success will be a proven leader with a track record of designing, managing and scaling SaaS Customer Success organizations. The role will advocate continually for the interests of the customer both within the Customer Success function and across the wider b

I have been part of Zen’s phenomenal growth since we launched in 2017, and I am looking for a Head of Customer Operations to help build and scale our customer support function. You will define the KPIs that matter, and own the unit economics of turning customer support into customer loyalty. Head

You will be responsible for managing the customer success organization, ensuring customer satisfaction and loyalty while identifying growth opportunities. A leading financial technology company in the UK is seeking a Customer Success Director. The ideal candidate will have at least 5 years of manage

Proven experience operating at VP / Head of Customer level, with a strong track record of transforming, scaling and evolving Customer Success functions. Commercially focused, with a clear understanding of how Customer Success drives retention, expansion, and revenue outcomes. As Fractional VP of Cus

A global leader in consumer goods seeks an experienced professional to join their Sustainability team. The company offers comprehensive benefits, including mental health support and performance incentives, nurturing a diverse and inclusive environment.

The Head of CS - UK leads first‑line customer support operations for one of the Group’s most strategically important markets. Champion the Voice of the Customer. Lead UK Team Leaders across all shifts, fostering a culture of high performance, accountability, and customer‑centricity.

Partner with Sales Directors and customer facing teams to understand the sustainability priorities of strategic customers, identify opportunities, shared initiatives and build joint sustainability plans that deliver mutual growth, including activation towards Reckitt sustainability goals. Build stro

The Head of Engineering will play a pivotal role in maturing our engineering strategy, strengthening our in-house squads, and building a culture of engineering excellence. We are seeking a dynamic and experienced Head of Engineering – Online Digital (Web & App) to lead our in-house engineering org

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The power of focus: We live in a world of power laws and we cannot overestimate the unimportance of practically everyt

Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including but

A next-generation ecommerce platform is looking for a Regional Manager of Customer Success (EMEA) to lead and grow a high-performing team. Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. The ideal candidate has extensiv

The Head of CS – UK leads first‑line customer support operations for one of the Group’s most strategically important markets. Champion the Voice of the Customer. Serve as the primary CS representative to the UK commercial cluster, providing a clear view of customer sentiment, journey friction,

The Head of Community and Customer Marketing will lead a team of marketers responsible for advocacy, storytelling, communities, and lifecycle engagement. As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a cr

A reputable software firm in the United Kingdom is seeking a Head of Customer Success to lead their Customer Success team. The successful candidate will be responsible for driving exceptional customer experiences, increasing customer retention, and managing B2B software relationships. A competitive

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Experience of managing a small Customer Success o

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

As aManager of Customer Success, you will lead and inspire a team of talented Customer Success Managers (CSMs) to deliver exceptional client support while driving retention, adoption, and growth. In this dynamic role, you’ll balance strategic oversight with hands‑on support to cultivate long‑t

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

A leading technology consultancy based in the UK seeks an experienced Head of Customer Success to lead the customer success function. The ideal candidate has a background in Customer Success, strong communication skills, and experience with CRM tools. The role involves mentoring a team, improving su

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. As Head o

Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the. Head of Retail & Customer Insights.

Head of Customer Acquisition – Exhibition Stands, York. Build the Growth Engine of an Award-Winning Global Brand. We are looking for someone to build the engine that drives our next phase of scale.

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability

A leading employee experience platform is seeking a Head of Support to lead their global support function. This role requires significant SaaS support experience, team management, and technical fluency, ensuring high-quality customer support and successful feature launches. Competitive salary, stock

What the successful Head of Customer Success will bring to the team. Head of Customer Success (Salesforce SaaS) - £67,000 - Flexible Location (Remote Available). What the Head of Customer Success will be doing.

Scale, manage, and develop a global team of Customer Success Managers (CSMs) and client‑facing professionals, fostering a culture of accountability, continuous learning, and a client‑first mindset. Lead the Global Customer Success Team to unlock value across the entire customer journey, build lo

What the successful Head of Customer Success will bring to the team. If you think this Head of Customer Success opportunity is for you then please apply online. Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profit

The ideal candidate has previous fractional leadership experience and a strong track record of transforming Customer Success operations, particularly in SaaS environments. A growing tech startup in the UK is looking for a Fractional VP of Customer Success to partner with the CEO and leadership team.

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. This r

The ideal candidate must have executive operations experience in regulated environments, strong skills in managing vendor partnerships, and a proven track record of leading customer service excellence. This role involves overseeing customer support, risk operations, and ensuring operational readines

A leading wellness retailer is looking for a Head of Engineering – Online Digital to elevate their web and app platforms. This strategic role focuses on transforming their engineering strategy, fostering a culture of excellence, and ensuring technology aligns with business goals.

A well-regarded educational agency is seeking a Head of Geography for a secondary school in Newham. The ideal candidate will lead the geography department, drive high-quality teaching and learning, and support the professional development of staff. The position offers a competitive salary, with oppo

A dedicated housing association in Greater London seeks an experienced Assistant Director of Customer Support to lead operational services and enhance the customer experience. This position offers the opportunity to make a meaningful impact on customer service and operational efficiency. You will be

A software technology firm in the United Kingdom seeks a Head of AI Customer Value & Adoption to lead customer enablement and drive sales adoption of AI solutions. Responsibilities include equipping sales teams with the right messaging, leading customer engagement programs, and collaborating with cr

Define and embed the Customer Success vision, creating a culture of value and advocacy. Take the lead in shaping Cornerstone's Customer Success function across our Growth portfolio. From the rollout of new technologies and managing complex legislation affecting the industry, we are leading the conve

As Head of Client Success, UK, you will be responsible for building strong client relationships, driving adoption of Adsquare’s solutions, and ensuring exceptional service delivery for our clients in the UK market. Ensure the successful onboarding of new clients and drive adoption and ongoing enga

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

A leading programmatic advertising firm is seeking an experienced Head of Client Success in the UK to build strong client relationships and drive the adoption of innovative solutions. The role requires 7+ years in client success, proven leadership skills, and an understanding of the programmatic adv

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and improved marketing. A Head of Customer Experience Who Turns Support Into a Growt

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. In this senior leadership role, you’ll take end‑to‑end ownership of the Customer Success portfolio, ensuring clie

The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional level of service across implementation, education, support, adoption and advocacy. The company already has an outstanding reputation for customer service and satisfaction, and they