Trabajos head of innovation en RipleyCrear alertas

Head of Digital and Infrastructure - Derby - up to £50,000 Are you a digital leader ready to shape the future of tech and learning? We're looking for a dynamic Head of Digital to drive our digital strategy, oversee IT infrastructure, and deliver innovative digital learning experiences that move the business forward. What you'll do: • Lead the development and delivery of our digital strategy and infrastructure., • Oversee IT services, data security, and GDPR compliance., • Champion new digital solutions that enhance customer engagement and business growth., • Manage and develop a talented digital team, driving performance and innovation., • Deliver engaging, user-focused e-learning platforms., • Manage digital budgets and report on KPIs and performance., • Build strong relationships across the business and with external partners.What we're looking for:, • 3+ years in a senior digital role, ideally leading digital transformation., • Experience managing systems, infrastructure, and digital learning platforms., • Strong leadership skills and a customer-first mindset., • Tech-savvy with a strategic outlook and hands-on delivery skills., • Degree-level qualification or equivalent experience.Join us in transforming digital engagement and learning. Location: Derby (hybrid considered) Salary: Up to £50,000 plus great bene...

A secondary school in Belper is seeking a Head of Psychology to lead and manage the curriculum for Key Stage 5.

Head of Digital and Infrastructure - Derby - up to £50,000 Are you a digital leader ready to shape the future of tech and learning? We're looking for a dynamic Head of Digital to drive our digital strategy, oversee IT infrastructure, and deliver innovative digital learning experiences that move the business forward. What you'll do: Lead the development and delivery of our digital strategy and infrastructure. Oversee IT services, data security, and GDPR compliance. Champion new digital solutions that enhance customer engagement and business growth. Manage and develop a talented digital team, driving performance and innovation. Deliver engaging, user-focused e-learning platforms. Manage digital budgets and report on KPIs and performance. Build strong relationships across the business and with external partners. What we're looking for: 3+ years in a senior digital role, ideally leading digital transformation. Experience managing systems, infrastructure, and digital learning platforms. Strong leadership skills and a customer-first mindset. Tech-savvy with a strategic outlook and hands-on delivery skills. Degree-level qualification or equivalent experience. Join us in transforming digital engagement and learning. Location: Derby (hybrid considered) Salary: Up to £50,000 plus great benefits TPBN1_UKTJ

Customer Journey Manager Location: Alfreton, DE55 7RG Salary: Competitive, DOE Contract: Full-Time, Permanent - 37.5 hours per week (Monday-Friday) Benefits: Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme, On site parking, 23 days holiday plus Statutory About the Role We are looking for a proactive and customer-focused Customer Journey Manager to join our Sales & Marketing team. In this role, you will be responsible for overseeing and continuously improving the end-to-end customer experience, ensuring that every interaction reflects our commitment to exceptional service. You will act as the first point of contact for escalated customer complaints, monitor feedback across multiple channels, and work collaboratively across departments to identify opportunities to enhance the customer journey. This is a key position within the business, ensuring that customer insights drive improvements across operations, service delivery and training. Our Mission Our purpose is to change people’s lives by improving their mobility, through understanding customer needs and providing the most appropriate solutions. By delivering real value to our customers, we aim to build a profitable and sustainable business while maintaining the highest standards of service and care. Key Responsibilities Customer Experience & Journey Management • Monitor and develop the external customer journey process, ensuring clear ownership of each stage • Identify opportunities to improve the customer experience across all touchpoints • Work with internal teams to ensure consistent service standards are maintained • Develop improved methods of measuring customer satisfaction across the customer journey Customer Feedback & Escalations • Act as the first point of contact for escalated customer complaints • Record, monitor and report on Customer Related Issues (CRIs) • Carry out customer feedback calls following installations for both Retail and Motability customer • Analyse feedback to identify trends and drive service improvements Reviews & Online Reputation • Work closely with the Online Marketing team to increase response rates on customer reviews across platforms such as Trustpilot and Google • Monitor and manage online feedback to support continuous improvement Cross-Department Collaboration • Work closely with the Quality Manager to identify service issues and implement improvements • Collaborate with the Field Product Assessment and Business Development teams • Share customer insights with internal stakeholders to support operational improvements Training & Development • Provide training, coaching and mentoring where required to improve service delivery • Lead disability awareness training across the organisation in partnership with charity partners • Identify training needs across the customer journey touchpoints Reporting & Performance Monitoring • Record and analyse customer service data and performance metrics • Provide monthly and quarterly reports to the Head of Sales & Marketing • Use insights and performance data to drive improvements and support business growth What We’re Looking For We are seeking someone with strong emotional intelligence, a genuine passion for delivering exceptional customer service and ideally previous experience within a similar sector. Essential Skills & Experience • Strong interpersonal skills and the ability to manage sensitive or complex customer situations • Excellent communication skills (written, verbal and presentation) • Ability to analyse feedback and identify service improvement opportunities • Strong organisational skills and ability to manage your own workload • High level of emotional intelligence and empathy • Proficiency with Microsoft Office and IT systems Personal Attributes • Customer-focused with a proactive mindset • Confident communicator with the ability to influence and support colleagues • Collaborative and supportive team player • Strong attention to detail and problem-solving ability Our Values We are proud to work in a culture that reflects the following values: • Innovation Driven – Always open to new ideas and better ways of working • Service – Deliver exceptional service with a proactive, solutions-focused mindset • Ethical & Fair – Do the right thing in the right way • Brave – Challenge thinking and drive meaningful change • Inspired – Motivate others and create new ways of working • Empowered – Encourage responsible decision-making and ownership • Ambitious – Support growth and development for everyone • Advocates – Be a company customers, partners and employees are proud to be part of Why Join Us? This role offers the opportunity to play a central role in shaping the customer experience within a purpose-driven organisation committed to improving people’s lives through mobility solutions. You’ll work closely with multiple departments, helping to ensure our customers receive the highest level of service and support at every stage of their journey. No agencies please

Head of AI and Digital Innovation - Rotherham, South Yorkshire, RotherhamHead of AI and Digital Innovation Location: Cross college role (Rotherham, Dearne Valley and North Notts College’s including University Centre Rotherham)Salary: £52,129 a year + benefitsVacancy Type:PermanentHours: Full ti

A global nutrition company seeks a Head of Europe Innovation to lead product innovation for key brands across UK and Europe. This role requires over 10 years of experience in product leadership, focusing on consumer-centric strategies and successful market penetration. The ideal candidate will colla

We are looking for an experienced Head of Product Delivery to join us on a 12 month Fixed-Term contract to lead the ideation, planning, and execution of NPD & EPD projects ensuring successful delivery within scope, time & budget. Over 5 years of experience in a fast-moving consumer goods (FMCG) envi

A leading intelligence company in London is seeking an experienced professional to lead new product innovation and management. This role requires over 10 years of experience in customer-centric organizations and strong communication skills.

A leading digital agency in Greater London is seeking a Head of Media to lead digital media strategy and team development. The ideal candidate will have over 8 years of experience in digital media, with demonstrated success in managing teams and client relationships. You'll work with high-profile cl

The Head of AI and Digital Innovation will play a key role in delivering our ambitious digital strategy. Working with the Director of IT and Digital, you will lead digital growth and innovation, providing inspirational leadership to ensure the College meets the needs of staff, students, employers, a

A leading law firm in the United Kingdom is seeking a Head of Legal Innovation to shape its AI and legal technology agenda. This senior role involves leading a team, overseeing AI initiatives, and developing the firm's innovation strategy. Candidates must have proven experience in AI transformation,

A secondary school in Bushey is looking for a passionate Head of Music to lead its Music department starting in September.

A leading independent girls' school seeks a Head of Geography to lead a successful team and enhance teaching excellence. The position offers competitive salary and benefits including professional development opportunities, a generous pension scheme, and discounts for children at GDST schools.

A leading health and wellness company is seeking a VP of Design to oversee product design for international markets.

Drive impact of the innovation function and create an innovation driven culture throughout the organisation particularly the in-market teams and the London office. The International business is projected to grow to over $800m in 2026 with a clear growth ambition that will come from a mix of innovati

A well-established professional membership organization in Greater London is seeking a Head of Product Innovation to spearhead the development of new leadership and management products. The ideal candidate will have strong product leadership experience, a successful track record of product launches,

A leading company in animal nutrition is seeking a Head of Nutrition based in Breckland District. This position necessitates a proactive mindset and a solid understanding of animal nutrition for various species including poultry and cattle, as well as a full UK driving license.

A leading insurance provider in Greater London is seeking a Head of Third Party Damage to oversee and manage the entire third-party claims journey. Key responsibilities include ensuring compliance with regulations, driving innovation using technology, and managing budgets.

I’m working with an award-winning law firm in support of their search for a Head of Legal Innovation to shape and deliver its AI and legal technology agenda. Additionally, you'd take full ownership of the firm's innovation strategy, which will involve the delivery of greenfield AI-focused programm

As we continue to modernise the railway and deliver better outcomes for our customers, we're looking for an experienced Head of Innovation and Business Transformation to lead the design and execution of LNER's enterprise transformation, innovation and digital reinvention strategy. As our Head of Inn

A global software provider is seeking a Head of AI Innovation Hub to drive AI-enabled innovations in Enterprise Asset Management. This position offers a chance to shape impactful AI innovations, leveraging a strong business and strategic insight to connect with market needs.

A leading chemicals company in the United Kingdom is seeking a skilled chemist to lead product innovation in the construction materials industry. This role offers a unique opportunity to contribute to the company's growth.

A leading engineering consultancy in Greater London seeks a Head of Global Competence Centre for Advanced Water & Wastewater Treatment. The ideal candidate should possess strong sales experience, a deep understanding of the water treatment market, and excellent leadership skills. This position offer

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock

A leading technology consultancy in Greater London is seeking a Head of Product & Innovation to drive growth in their practice and develop innovative solutions for public sector clients. This role offers competitive benefits, including remote working options. The successful candidate will lead a tea

The company offers a range of employee benefits, including flexible working options and wellness support. A leading performance marketing agency in Greater London seeks a Senior Solutions Architect to lead the development of groundbreaking digital media solutions for a top client.

The Head of AI and Digital Innovation serves as a vital strategic bridge between technical infrastructure and academic excellence, reporting directly to the Director of IT and Digital who sits within the Senior Leadership Team (SLT). The Head of AI and Digital Innovation will play a key role in deli

Our Head of Product & Innovation is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. The successful candidate will lead the prac

Partners is partnering with a leading international FMCG organisation to appoint a Head of Consumer Innovation Strategy, a pivotal strategic role responsible for shaping the future innovation agenda across Europe. The role offers the chance to define European innovation strategy, build breakthrough

This position offers a stimulating working environment and opportunities for professional development.

A leading international FMCG organization seeks a Head of Consumer Innovation Strategy to shape its European innovation agenda. The role involves leading the development of innovation strategies, translating consumer insights into impactful propositions, and collaborating with cross-functional teams

A biotechnology company in the UK is looking for a Head of Biology to lead their R&D efforts, focusing on innovative therapies in cell biology. This is a unique opportunity to shape the future of patient treatments.

A leading food retailer is seeking a Head of Grocery Buying to lead the grocery category in London.

Head of Innovation owns where JENKI's product offering is going, why it matters commercially and culturally, and ensures the team and systems exist to deliver it at scale. As Head of Innovation, you will lead the end-to-end food and beverage strategy, long-term innovation, ensuring operational excel

The firm is less than 75 users and requires the Head of IT & Innovation to be technically hands-on alongside managing the outsourced support function. Head of IT & Innovation - 4 days / Law Firm. Head of IT & Innovation (part-time 4 days a week).

A beverage innovation company in the Greater London area seeks a Head of Innovation to lead product development and strategy. This role involves designing innovation strategies, managing teams, and ensuring high-quality execution across various channels. Candidates should possess strong commercial a

A leading educational institution in East Midlands is seeking a Head of Maths to lead a high-performing department. This full-time position offers competitive pay, professional development opportunities, and a supportive work environment. You will be responsible for setting a vision, driving innovat

Sitting on the Senior Leadership Team, the Head of Product Innovation will identify new revenue opportunities, work closely with employers and training partners, and move quickly from idea to launch. As Head of Product Innovation, you will:. Their products sit at the intersection of education, profe

A leading ethical beauty retailer in the UK is seeking an experienced Head of Product Delivery. This role encompasses managing the ideation and execution of new product development projects while ensuring delivery within scope and budget. Ideal candidates will have over five years of experience in t

We are currently seeking an outstanding payments leader to join our team in the role of Head of Payments Innovation. Within this context, the Head of Payment Innovation RBW role is pivotal in UK RBW’s ambitions to truly ‘excel in payments’, leading a team to set the strategy in relation Digita

An established industry player is seeking an experienced Head of Maths to lead a dedicated department in North East Sheffield. With a focus on educational excellence, you will be part of a supportive team committed to professional growth and development. This role offers the opportunity to shape the

A leading healthcare tech company in London is looking for a Head of Product to translate its product vision into actionable reality. This position offers a competitive salary range of £90,000-100,000 and promotes a hybrid, flexible workplace. Ideal candidates will have robust experience in product

A leading global banking organization is seeking a Head of Payments Innovation.

A game development studio is seeking a Head of Games to oversee their entire games portfolio with full P&L ownership. This senior role involves strategic management of game development, commercial performance, and fostering creative leadership within the team. Ideal candidates will have significant

A mental health technology startup is hiring a Head of Clinical Innovation to define workflows in UK mental health services and translate clinical processes into effective technology solutions. The ideal candidate has a deep understanding of the UK mental health landscape and experience in designing

An engineering services provider is seeking a Head of Digital and Metallurgy to lead strategic direction and delivery of digital and metallurgy capabilities.

Head of Business Process Innovation. Head of Business Process Innovation – Global Asset Manager. With a culture focused on innovation and operational excellence, the firm is creating a new leadership role to strengthen its business process transformation efforts.

A leading meal prep company in the UK is seeking a confident Head of Product Development & Category to own the end-to-end food proposition across meal ranges. The role involves defining strategy and executing product development processes, leading innovation, and ensuring that product offerings rema