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A Snapshot of Your Day Join us as the Head of Distributed - Engineering Support Gas Turbine, where you will play a pivotal role in addressing the technical challenges faced by our UK customer base. You will lead the Engineering Support strategy, ensuring that customer satisfaction is maximised through effective solutions. Collaborating closely with the Heads of Sales, On-Shore, Off-Shore, and Operations, you will define and manage programs that tackle complex technical issues. Your leadership will guide a multi-skilled shared service team, enhancing our "in service" customer relationships and driving new product introductions. How You'll Make an Impact • You will manage a team of up to 7 technical specialists, fostering a collaborative and high-performance environment., • You will be responsible for developing and implementing the support strategy for UK&IE customers, ensuring their needs are met effectively., • You will create integrated support solutions across multiple product lines, enhancing service delivery and customer satisfaction., • You will provide engineering support for the service of non-Siemens (3rd Party) products, broadening our service capabilities., • You have proven people management skills and a strong understanding of commercial and financial principles., • You possess excellent planning, delivery, and technical problem-solving abilities., • International work experience is beneficial, showcasing your cultural awareness., • You have in-depth product knowledge and a solid understanding of engineering principles., • You are familiar with operations and delivery management, and can navigate a broad range of business functions to deliver effective solutions. Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonisation opportunities through service offerings, modernisation, and digitalisation of the fleet. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fuelled by over 130 nationalities. Siemens Energy celebrates character-no matter what ethnic background, gender, age, religion, identity, or disability. We energise society, all of society, and we do not discriminate based on our differences. Rewards/Benefits Here are examples of the rewards and benefits Siemens Energy offers: • An attractive remuneration package and bonus structure, • An exciting working environment in the future field of energy supply, • Flexible working hours and hybrid working, • Further training opportunities for both professional and personal development, • Variety of employee benefits and discounts, • The option to buy Siemens Energy shares

Job Description Shape the Future of our cities and environments. Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' challenges head-on. It's a diverse and inclusive work environment where world-class talent knows no distinctions. Bring your skills to the mix as an Associate Director in Civil Structural Engineering, you'll play a vital role in every aspect of business development and heavy civil engineering on Transformational Programmes for critical UK infrastructure with opportunities to work on iconic engineering projects at home and abroad. We specialise in all aspects of heavy civil engineering, within multiple challenging and engaging sectors such as Defence, Energy, Cities & Development and Water. We continue to provide industry-leading engineering solutions right through the project lifecycle, with value added through client-side support as well as construction phases. If being a part of a team with a passion for this industry is for you then we would love to talk to you. We currently have opportunities in our Epsom, London, Bristol, Birmingham, Manchester, Belfast and Glasgow offices. Your Purpose: • Own and direct teams who undertake technical design work following relevant design standards and codes, and to high-quality levels., • Defining briefs, scopes of work, and input into bid proposals., • Successfully manage time and budgets to key project milestones and programmes., • Work closely with teams in the UK and overseas to deliver integrated design solutions., • Setting quality assurance standards in design., • Grow, develop and manage heavy civil engineering capability within the practice. What you can bring: • Chartered Civil / Structural Engineer or similar., • Experience in owning design delivery, including multidisciplinary design., • Comprehensive knowledge in design and analysis of heavy civil engineering structures, including reinforced concrete and/or steel with experience across all design phases and construction. Familiarity with current design standards and working practices (British Standards and possibly American codes). Why work for AtkinsRéalis? We're ranked as one of LinkedIn's Top 25 Companies, where UK professionals want to work and stay once, they join. We've also made the Times Top 50 employers for women. Our Infrastructure team uses innovation, new approaches and the power of data to help our clients deliver end-to-end projects and programmes for essential future infrastructure. And as the work becomes ever more complex, our employees continue to challenge the status quo. We're committed to engineering better for people and our planet, from our global Engineering Net-Zero programme to creating social value through EDAROTH community housing. We're proud of our active employee networks creating awareness and allyship for our under-represented groups. Not to mention programmes supporting communities outside AtkinsRéalis, including schools, charities, ex-forces and professionals returning after career breaks. Security clearance: This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. #LI-INFRASTRUCTURE | #LI-UK #CIVENGDAT Worker Type Employee Job Type Regular At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

Job Description Shape the Future of our cities and environments. Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' challenges head-on. It's a diverse and inclusive work environment where world-class talent knows no distinctions. Bring your skills to the mix as a Technical Director in one of our Rivers, Dams or Maritime disciplines where you'll play a vital role leading in every aspect of business development and engineering on Transformational Programmes for critical infrastructure with opportunities to work on iconic engineering projects at home and abroad. You will play a strategic role as an industry leader in your discipline, bringing people together to shape innovative and viable outcomes to some of the most complex challenges facing society. We specialise in all aspects of rivers, dams and maritime engineering, within multiple challenging and engaging sectors such as Water, Aviation, Defence, Energy and Cities & Development. We continue to provide industry-leading engineering solutions right through the project lifecycle, with value added through client-side support as well as construction phases. If being a part of a team with a passion for this industry is for you then we would love to talk to you. We currently have opportunities in our Epsom, London, Peterborough, Bristol, Exeter, Swansea, Manchester, Belfast and Glasgow offices. Your Purpose: • Be accountable for technical delivery and safety, to high-quality levels across multiple projects and programmes., • Set our technical strategic direction for projects and bid proposals, as well as acting as a subject-matter-expert., • Be a point of escalation for resolution of complex technical matters, both internally and for our Clients., • Lead an agenda of technical excellence and continuous improvement in the practice whilst being accountable for quality assurance standards in design., • Work closely with teams in the UK and overseas to deliver integrated design solutions., • Grow, develop and manage one of our rivers, dams or maritime engineering capability. Bring pioneering innovation, contributions to advance knowledge and understanding, and provide vision and inspiration to others., • Chartered Civil / Structural Engineer., • Influential and esteemed leadership, internally and externally., • Multi-disciplinary integration and co-ordination experience and expertise., • Knowledge of technical aspects within your sector of expertise and working familiarity with current UK design standards and practices., • Nationally or international recognised subject matter expertise in your discipline(s)., • A strategic and transformational mindset. Why work for AtkinsRéalis? We're ranked as one of LinkedIn's Top 25 Companies, where UK professionals want to work and stay once, they join. We've also made the Times Top 50 employers for women. Our Infrastructure team uses innovation, new approaches and the power of data to help our clients deliver end-to-end projects and programmes for essential future infrastructure. And as the work becomes ever more complex, our employees continue to challenge the status quo. We're committed to engineering better for people and our planet, from our global Engineering Net-Zero programme to creating social value through EDAROTH community housing. We're proud of our active employee networks creating awareness and allyship for our under-represented groups. Not to mention programmes supporting communities outside AtkinsRéalis, including schools, charities, ex-forces and professionals returning after career breaks. Additional Information: This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. #LI-INFRASTRUCTURE | #LI-UK #DAT Worker Type Employee Job Type Regular At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

The Vacancy WRc is seeking a Wastewater Hydraulic Network Modeller to join their Technical Consulting Team. This is a hybrid role, offering flexible working hours based on a 37-hour week, Monday to Friday. The role will support the Head of Wastewater Strategy and the growing WRc modelling team in delivering exceptional solutions for the wastewater sector. You will bring ideas, drive, and energy and be highly capable of engaging with clients to deliver solutions that meet their requirements. You will complement the existing team's domain knowledge with your technical skills and experience. Your main focus will be on project delivery to a wide portfolio of project opportunities, including existing UK framework contracts but also novel one-off projects both in the UK and overseas. This typically involves undertaking feasibility studies/projects using computer modelling, statistical modelling, GIS and data analysis to support operational and environmental recommendations or other interventions. Responsibilities: • Demonstrate an ability to successfully deliver projects to exacting standards, within budgets and time and with positive client feedback., • Support the education and professional development of colleagues, actively developing staff skills and careers so that they are flexible to meet the needs of the market and business targets., • Provide technical support to deliver external training., • Be prepared to lead a small team with day-to-day line management responsibilities., • Champion Health Safety and Wellbeing of staff to ensure safe working practices and culture., • Maintain an appreciation and interest in the latest developments in the industry., • Show appreciation of potential business opportunities to support future growth of the business. You will have proven previous experience in the water sector focused on wastewater network modelling, asset management, drainage planning and data analytics. In addition, you will be able to highlight experience associated with the future challenges that face the water industry and how we may tackle them. You will: • Be educated to degree level or above, in a relevant discipline., • Demonstrate strong domain knowledge and technical skills within the wastewater environment., • Have an inquisitive and logical approach to problem-solving., • Be an expert user of InfoWorks ICM modelling software. Experience of water quality modelling would be an advantage., • Be proficient in use of GIS, including software such as QGIS and/or ArcGIS., • Salary up to £50,000 depending upon relevant experience, • Life assurance, • A flexible benefits programme including the option to buy additional holidays, health cash plan and discounted gym membership RSK Group is an Equal Opportunities Employer. #Water #wastewater #hydraulic #modeller #LI-JD1 RSK will not accept unsolicited CVs from agencies other than RSK PSL or Secondary agencies. About Us Water Research Centre (WRc) is an independent centre of excellence for innovation and growth that boasts more than 90 years of delivering leading, technical research and innovation services to the global water, waste management and energy sectors. Its subsidiary business, Cognica, is a leading provider of intelligent information-management solutions and services to the construction and estate-management markets. The businesses are based in Swindon, UK. WRc's 170 employees bring a shared purpose of discovering and delivering new and exciting solutions that enable clients to meet the challenges of the future. In addition to its wide breadth of services in water, WRc is also home to the National Centre for Environmental Toxicology, an expert team of scientists and toxicologists offering a toxicology-on-demand subscription service. The company is renowned for its ability to address global issues, including climate change, green growth and water and sanitation services, through applied engineering excellence, highlighted through its tagline, "innovation through collaboration". WRc is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then. At RSK, we operate as a group of businesses that work together seamlessly, aiming for growth through diversification. Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees. Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues' growth. We're committed to preserving RSK's people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel. We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company. By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments. We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities. If you're passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all. Do you have what it takes? An RSK Company Benefits Life Assurance Annual Leave Purchase Cycle to Work Scheme Discounted Gym Membership Mental Health Support Electric Vehicle Salary Sacrifice Scheme

Job Description Shape the Future of our cities and environments. Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' challenges head-on. It's a diverse and inclusive work environment where world-class talent knows no distinctions. Bring your skills to the mix as a Technical Director in Civil Pipeline Engineering, you'll play a vital role leading in every aspect of our Pipeline Service Line on Transformational Programmes for critical infrastructure with opportunities to work on iconic engineering projects at home and abroad. You will play a strategic role as an industry leader in your discipline, bringing people together to shape innovative and viable solutions to some of the most complex challenges facing society. We specialise in all aspects of water engineering within the sector whilst delivering water services into multiple other sectors such as Aviation, Defence, Energy and Cities & Development. We continue to provide industry-leading engineering solutions right through the project lifecycle, with value added through client-side support as well as construction phases. If being a part of a team with a passion for this industry is for you then we would love to talk to you. We currently have opportunities in our any UK offices. Your Purpose: • Be accountable for technical delivery and safety, to high-quality levels across multiple projects and programmes, acting as a point of escalation for resolutions of complex technical matters., • Set our technical strategic direction for projects and bid proposals, as well as acting as a subject-matter-expert., • Lead an agenda of technical excellence and continuous improvement in the practice whilst being accountable for quality assurance standards in design., • Work closely with teams in the UK and overseas to deliver integrated design solutions., • Accountable for quality assurance standards in design., • Grow, develop and manage civil pipeline capability within the practice. Bring pioneering innovation, contribute to advances in knowledge and understanding, and provide vision and inspiration to others., • Be a strategic partner for our Clients, sought out by them as a go-to person within your technical field. What you can bring: • Chartered Civil Engineer., • Influential and esteemed leadership, internally and externally., • Multi-disciplinary integration and co-ordination experience and expertise., • Comprehensive knowledge of specialist pipeline design across all materials, jointing and installation methods as well as a familiarity with current UK design standards and working practices., • Nationally or international recognised subject matter expertise in your discipline(s)., • A strategic and transformational mindset. Why work for AtkinsRéalis? We know that different people have different priorities, which is why we're here to support you and why we're ranked as one of LinkedIn's Top 25 Companies as well as one of the Times Top 50 employers for women. Flexible and remote working is a central part of our culture. So talk to us about what's ideal for you - from reduced weeks to buying more leave over school holidays. And if you're returning from a career break, ask us how we can help you transition back into work with us. As an organisation, we're committed to engineering a better future for our people and our planet, from leading the way on global Engineering Net-Zero programmes to creating social value through EDAROTH community housing, we are proud to do our bit for the society we live in. We're ranked as one of LinkedIn's Top 25 Companies, where UK professionals want to work and stay once, they join. We've also made the Times Top 50 employers for women. Our Infrastructure team uses innovation, new approaches and the power of data to help our clients deliver end-to-end projects and programmes for essential future infrastructure. And as the work becomes ever more complex, our employees continue to challenge the status quo. We're committed to engineering better for people and our planet, from our global Engineering Net-Zero programme to creating social value through EDAROTH community housing. We're proud of our active employee networks creating awareness and allyship for our under-represented groups. Not to mention programmes supporting communities outside AtkinsRéalis, including schools, charities, ex-forces and professionals returning after career breaks. Security clearance: This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. #LI-INFRASTRUCTURE | #LI-UK #DAT Worker Type Employee Job Type Regular At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions. At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity - it's how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises - to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success. The position We are currently looking for a Head of Solution Portfolio, Electric Power Test, for our team in the Product Group, DAQ & Sensors. Our new Head of Solution Portfolio for Electric Power Test will be responsible for maintaining, growing, and expanding the portfolio (DAQ & Sensors) through organic growth and M&A, balancing innovation, cost and quality. You will lead a dedicated team of Product Managers and Product Owners structured around the core end-markets. You will join our Product Group DAQ and Sensors team in one of HBK's key business units. This exciting position offers opportunity for growth, while being part of a great, international team of tech experts and contributing to shaping the future of our technologies in our mission of empowering innovators. The role can be performed remotely from France, Portugal or Germany. Primary responsibilities • Developing and executing the solution portfolio strategy and directing the health of the portfolio by pro-actively managing the risks (market, competition, technology or other) and making trade-offs. This includes aligning the strategy with all relevant stakeholders (Sales, R&D, Operations, Finance, Strategy) and recommending portfolio investment (organic and M&A) based on solid business cases & ROI., • Delivering the Solution/ Product Portfolio performance targets including financial performance, vitality index and customer KPIs such as NPS., • Developing the portfolio go-to-market strategies to grow the EPT solution portfolio and manage associated commercial risks and tradeoffs. This includes leadership of the ' Commercial forum' that brings Product; R&D; Sales; Business Development and Marketing together to deliver the commercial outcomes of the proposition/s, • Developing, prioritizing and executing the Customer Solution Portfolio Roadmap (consisting of EPT customer value propositions) based on customer insights and technology, competitive & end-market trends. This includes understanding the requirements of existing customers and conducting market insight to identify opportunities for innovation and new growth in products, solutions and markets and defining & managing customer segmentation to deliver winning propositions., • Translating the solution roadmap, in collaboration with R&D, into the technology roadmap and making choices on funding allocation and management in the EPT portfolio and across the 3 solution portfolios, as required (including design, development, build, delivery & product maintenance)., • Managing the lifecycle of product families and product lines, including proposals for investments and divestments and identifying and evaluating M&A targets and providing support for execution., • Setting pricing strategy for the Portfolio and executing pricing in collaboration with the Pricing Excellence team. You hold a Master's degree in Engineering, Business Management or commercial management and have at least 8 years of proven experience in a management position, with similar scope of responsibilities, in particular: • Experience in Portfolio margin & profitability, • Customer Experience - NPS; Customer retention; market share, • Leading virtual & matrix teams across KAM, Sales, Marketing as well as Product & R&D in and outside of DAQ, • Innovation - e.g. speed to market, measured through vitality index, • Product quality e.g. market launch performance; product reliability / durability, • Team engagement measured through the Peakon Employee Survey, • Culturally agile and able to effectively lead and build bridges with cross functional teams that are geographically dispersed, • Hands on approach, translating requirements and feedback into actionable plans and drive execution thorough strategic and innovative thinking, • Customer-centric mindset and passion for providing value to our customers, • Able to manage/influence/inspire up and down the hierarchy, • Experienced leader with proven record of leading a diverse and global team in complex organizations- environments of product management or R&D, • Adept at matrix management, performance management and talent development, • Knowledge of the Test and Measurement domain would be an advantage Freedom with responsibility is the framework for HBK's employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment. One company - HBK On 1 January 2019, Brüel & Kjær and HBM merged their activities into a new company called HBK (Hottinger Brüel & Kjær). With more than 3,500 employees worldwide and production facilities in Denmark, Germany, the UK, the USA, China and Portugal and presence in 80 countries, HBK is a leading player in the test and measurement area. For further info please visit . HBK is a division of Spectris plc, a UK-based productivity-enhancing instrumentation and controls company serving leading aerospace, automotive, medical, and other customers. Spectris plc is listed on the London Stock Exchange.

Job Description Shape the Future of our cities and environments. Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' challenges head-on. It's a diverse and inclusive work environment where world-class talent knows no distinctions. Bring your skills to the mix as a Civil Engineer, you'll play a vital role in every aspect of civil engineering on Transformational Programmes for critical UK infrastructure with opportunities to work on iconic engineering projects at home and abroad. We specialise in all aspects of civil engineering, within multiple challenging and engaging sectors such as Aviation, Defence, Energy, Cities & Development, Education and Water. We continue to provide industry-leading civil engineering solutions right through the project lifecycle, with value added through client-side support as well as construction phases. If being a part of a team with a passion for this industry is for you then we would love to talk to you. We currently have opportunities in our Epsom, London, Bristol, Exeter, Birmingham, Manchester, Newcastle and Glasgow offices. Your Purpose: • Work in and lead teams to undertake technical design work following relevant design standards and codes, and to high-quality levels., • Input into briefs, scopes of work, and bid proposals., • Successfully manage time and budgets to key project milestones and programmes., • Work closely with teams in the UK and overseas to deliver integrated design solutions., • Adhere to quality assurance standards in design. What you can bring: • Chartered Civil Engineer., • Experience in design delivery, including multidisciplinary design., • Knowledge in external works design such as utilities, paved and unpaved surfaces, earthworks, access and accessibility, construction logistics, and familiarity with current UK design standards and working practices. We're ranked as one of LinkedIn's Top 25 Companies, where UK professionals want to work and stay once, they join. We've also made the Times Top 50 employers for women. Our Infrastructure team uses innovation, new approaches and the power of data to help our clients deliver end-to-end projects and programmes for essential future infrastructure. And as the work becomes ever more complex, our employees continue to challenge the status quo. We're committed to engineering better for people and our planet, from our global Engineering Net-Zero programme to creating social value through EDAROTH community housing. We're proud of our active employee networks creating awareness and allyship for our under-represented groups. Not to mention programmes supporting communities outside AtkinsRéalis, including schools, charities, ex-forces and professionals returning after career breaks. Security clearance: This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. #LI-INFRASTRUCTURE | #LI-UK #DAT Worker Type Employee Job Type Regular At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

📢Mapal Group is looking for a Madrid or Edinburgh based Head of End User People Solutions✨ The Head of End User Support reports directly to the Director of End-User Support and will lead regional teams (UK, Iberia, LATAM) to deliver exceptional support services, align operations with company goals, drive performance, and strengthen a multicultural and multilingual team culture. 📊Key Indicators: Track and report the main figures and metrics to provide insight into the department’s volumes and activities, including: 🔹Case resolution time and compliance with internal SLAs 🔹Customer Satisfaction (CSAT) 🔹Team performance (Quality Control checks) 🔹KPIs for process improvement projects 🔥Key Challenges: Managing a diverse workload with requests coming from multiple stakeholders (support, sales, customer success, product teams). 🔸Prioritizing between reactive customer support needs and proactive strategic initiatives. 🔸Adapting to evolving product releases and maintaining up-to-date knowledge of the ecosystem. 🔸Managing escalations effectively while balancing customer expectations and internal constraints. 🔸Supporting high-impact customers in a fast-paced and dynamic SaaS environment. 👤Main Assignments: Directly manage Team Leads, Tier 2/System Analysts, and Senior Support Specialists. 🔹Conduct regular quality checks and 1:1 meetings with team members to ensure high performance and engagement. 🔹Collaborate with Sales, Marketing, Customer Success, and Product teams to drive improvements based on customer feedback and insights. 🔹Define and align department strategy with company business objectives. Take part in case management during periods of high workload to support team performance. 🔹Establish and monitor KPIs across the department to track performance and identify areas for improvement. 🔹Oversee the resolution of critical customer issues and complaints; act as the final decision-maker for high-level escalations. 🔹Build and nurture a strong, values-driven team culture. 🔹Hire, mentor, and develop team leads to build a scalable and resilient leadership structure. 🔹Evaluate, implement, and optimise tools and systems to improve productivity and service quality. 🔹Identify workflow inefficiencies and lead the implementation of process improvements. 👤Person Specification: 🔸Minimum 7–10 years of experience in customer support or technical support roles, with at least 3–5 years in a senior management or departmental leadership position. 🔸Experience managing multicultural, geographically distributed teams, preferably across the UK, Iberia, and LATAM. 🔸Demonstrated ability to lead both in-office and remote teams. 🔸A strong track record of handling critical customer escalations, resolving high-impact issues, and acting as the final decision-maker in complex support cases. 🔸Experience working closely with Product, Sales, Marketing, and Customer Success teams to share insights and influence product/service improvements. 🔸ITIL Foundations basics needed. Demonstrated experience defining and executing support strategies, setting KPIs, and using data and tools to drive performance and service quality. 🔸Proven ability to lead change management initiatives, streamline workflows, and implement scalable support processes. Experience in a SaaS, hospitality tech, or enterprise software environment is highly desirable. 🔸Strong understanding of support-related tools and systems (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, or similar platforms). 🔸Fluent in English and Spanish (both written and verbal) is required. French is a plus. 🔸Able to navigate cultural nuances across regions and foster inclusive team dynamics. 🔸Frequent business trips will be required to Madrid/Edinburgh (depending on the location of the candidate). 🔸A passion for delivering exceptional user experiences and a deep empathy for customer needs. 🛠️Skills and Abilities: 🔹Relentless optimist with a solution-oriented mindset. 🔹Proactive and capable of taking ownership of challenges. 🔹Excellent communication and listening skills, with strong empathy for customers. 🔹Highly organized, rigorous, and able to synthesize complex information. 🔹Strong analytical skills and problem-solving abilities. 🔹Adaptability to a fast-paced, evolving SaaS environment. 🔹Bonus: Technical knowledge of integrations, APIs, or SaaS platforms. 🧠Competencies: 🔸Strategic Leadership: Design and execute a vision for support excellence. 🔸Cross-Functional Collaboration: Work effectively with Sales, Marketing, and Product teams to ensure aligned goals. 🔸Data-Driven Decision Making: Leverage metrics and reporting to enhance quality and efficiency. 🔸Crisis Management: Lead responses to critical issues with composure and clarity. 🔸Change Management: Guide the team through transitions and improvements in structure or process. 🌟 About Mapal At Mapal Group, you will find a fast-paced, agile, and multi-cultural work environment 🌍 where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers. Our passion for customer service ❤️ drives us to become the clear market leader in hospitality solutions for hotels, pubs, restaurants, and institutions. With our continued expansion, we seek qualified candidates who share our vision, values, and commitment to superior customer service and market growth 🚀. 💎 Our Values At Mapal, our culture is shaped by six core values: 🤝Commitment 🛎️Customer Obsession 👥One Team 🏅Ownership 💪Resilience 🌟Think Big These values drive everything we do, from supporting our customers to collaborating as a team. We look for individuals who bring passion, creativity, and ownership, embracing innovation to achieve ambitious goals. 🎯 Why Join Us? You will have the opportunity to work alongside talented professionals in a dynamic environment where your ideas and expertise will have a direct impact. We foster professional growth, encourage innovation, and celebrate success together as one team 🥳. ⚖️ We are committed to equal opportunities and creating an inclusive workplace where everyone is valued and respected ✨

📢Mapal Group is looking for a Madrid or Edinburgh based Head of End User Support✨ The Head of End User Support reports directly to the Director of End-User Support and will lead regional teams (UK, Iberia, LATAM) to deliver exceptional support services, align operations with company goals, drive performance, and strengthen a multicultural and multilingual team culture. 📊Key Indicators: Track and report the main figures and metrics to provide insight into the department’s volumes and activities, including: 🔹Case resolution time and compliance with internal SLAs 🔹Customer Satisfaction (CSAT) 🔹Team performance (Quality Control checks) 🔹KPIs for process improvement projects 🔥Key Challenges: Managing a diverse workload with requests coming from multiple stakeholders (support, sales, customer success, product teams). 🔸Prioritizing between reactive customer support needs and proactive strategic initiatives. 🔸Adapting to evolving product releases and maintaining up-to-date knowledge of the ecosystem. 🔸Managing escalations effectively while balancing customer expectations and internal constraints. 🔸Supporting high-impact customers in a fast-paced and dynamic SaaS environment. 👤Main Assignments: Directly manage Team Leads, Tier 2/System Analysts, and Senior Support Specialists. 🔹Conduct regular quality checks and 1:1 meetings with team members to ensure high performance and engagement. 🔹Collaborate with Sales, Marketing, Customer Success, and Product teams to drive improvements based on customer feedback and insights. 🔹Define and align department strategy with company business objectives. Take part in case management during periods of high workload to support team performance. 🔹Establish and monitor KPIs across the department to track performance and identify areas for improvement. 🔹Oversee the resolution of critical customer issues and complaints; act as the final decision-maker for high-level escalations. 🔹Build and nurture a strong, values-driven team culture. 🔹Hire, mentor, and develop team leads to build a scalable and resilient leadership structure. 🔹Evaluate, implement, and optimise tools and systems to improve productivity and service quality. 🔹Identify workflow inefficiencies and lead the implementation of process improvements. 👤Person Specification: 🔸Minimum 7–10 years of experience in customer support or technical support roles, with at least 3–5 years in a senior management or departmental leadership position. 🔸Experience managing multicultural, geographically distributed teams, preferably across the UK, Iberia, and LATAM. 🔸Demonstrated ability to lead both in-office and remote teams. 🔸A strong track record of handling critical customer escalations, resolving high-impact issues, and acting as the final decision-maker in complex support cases. 🔸Experience working closely with Product, Sales, Marketing, and Customer Success teams to share insights and influence product/service improvements. 🔸ITIL Foundations basics needed. Demonstrated experience defining and executing support strategies, setting KPIs, and using data and tools to drive performance and service quality. 🔸Proven ability to lead change management initiatives, streamline workflows, and implement scalable support processes. Experience in a SaaS, hospitality tech, or enterprise software environment is highly desirable. 🔸Strong understanding of support-related tools and systems (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, or similar platforms). 🔸Fluent in English and Spanish (both written and verbal) is required. French is a plus. 🔸Able to navigate cultural nuances across regions and foster inclusive team dynamics. 🔸Frequent business trips will be required to Madrid/Edinburgh (depending on the location of the candidate). 🔸A passion for delivering exceptional user experiences and a deep empathy for customer needs. 🛠️Skills and Abilities: 🔹Relentless optimist with a solution-oriented mindset. 🔹Proactive and capable of taking ownership of challenges. 🔹Excellent communication and listening skills, with strong empathy for customers. 🔹Highly organized, rigorous, and able to synthesize complex information. 🔹Strong analytical skills and problem-solving abilities. 🔹Adaptability to a fast-paced, evolving SaaS environment. 🔹Bonus: Technical knowledge of integrations, APIs, or SaaS platforms. 🧠Competencies: 🔸Strategic Leadership: Design and execute a vision for support excellence. 🔸Cross-Functional Collaboration: Work effectively with Sales, Marketing, and Product teams to ensure aligned goals. 🔸Data-Driven Decision Making: Leverage metrics and reporting to enhance quality and efficiency. 🔸Crisis Management: Lead responses to critical issues with composure and clarity. 🔸Change Management: Guide the team through transitions and improvements in structure or process. 🌟 About Mapal At Mapal Group, you will find a fast-paced, agile, and multi-cultural work environment 🌍 where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers. Our passion for customer service ❤️ drives us to become the clear market leader in hospitality solutions for hotels, pubs, restaurants, and institutions. With our continued expansion, we seek qualified candidates who share our vision, values, and commitment to superior customer service and market growth 🚀. 💎 Our Values At Mapal, our culture is shaped by six core values: 🤝Commitment 🛎️Customer Obsession 👥One Team 🏅Ownership 💪Resilience 🌟Think Big These values drive everything we do, from supporting our customers to collaborating as a team. We look for individuals who bring passion, creativity, and ownership, embracing innovation to achieve ambitious goals. 🎯 Why Join Us? You will have the opportunity to work alongside talented professionals in a dynamic environment where your ideas and expertise will have a direct impact. We foster professional growth, encourage innovation, and celebrate success together as one team 🥳. ⚖️ We are committed to equal opportunities and creating an inclusive workplace where everyone is valued and respected ✨

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