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Operator Technician | Production Technician | Laboratory Technician | Manufacturing Technician \n Pencoed | £18.17 per hour | Shift Work | Temporary to Permanent \n Introduction \n Acorn by Synergie is recruiting experienced Operator Technicians to join a client's site in Pencoed. This role is vital to ensuring the safe and efficient operation of machinery and equipment, requiring technical ability and strong awareness of safety procedures. \n What We Offer \n\n • \n £18.17 per hour. \n • \n Temporary role with potential for permanency. \n • \n Supportive team environment. \n • \n Career development opportunities. \n • \n Access to the Acorn Rewards App. \n • \n Employee Assistance Programme. \n\n Key Duties \n\n • \n Work as part of the operations team to carry out routine manufacturing and quality control of immunodiagnostic products. \n • \n Operate production equipment or carry out manual operations in strict accordance with procedures. \n • \n Perform standard production duties, including set-up, set-down, running production lines, and completing Electronic Batch Records (EBRs). \n • \n Clean equipment in line with GMP, GLP, or other written procedures. \n • \n Carry out raw material testing, analysing and documenting data. \n • \n Formulate solutions for use in reagent dispensing, BioVue dispensing, and well coating. \n • \n Conduct routine testing and quality control checks, interpret results, and recommend appropriate actions. \n\n Requirements \n\n • \n Strong production line or laboratory experience. \n • \n Laboratory experience preferred but not essential. \n • \n Proficient in Excel and Microsoft Office. \n • \n Relevant academic or vocational qualifications desirable. \n • \n Willingness to learn and develop. \n • \n Reliable, conscientious, and self-motivated. \n • \n Structured approach with a strong work ethic. \n • \n Able to work independently and within a team. \n • \n Strong communication skills. \n • \n Flexibility to work shifts and overtime. \n\n Interested? \n If you're an experienced Operator Technician, Production Technician, Laboratory Technician or Manufacturing Technician looking for a temporary-to-permanent opportunity in Pencoed, apply today with your CV, or contact Ceri Roblin at Acorn by Synergie's Head Office in Newport for more details. \n Acorn by Synergie acts as an employment business for the supply of temporary workers.

Senior Operator Technician | Senior Operations Technician | Senior Production Operator \n Pencoed | Competitive Salary | Full-Time | Temporary | On-site \n Introduction \n Acorn by Synergie is recruiting experienced Senior Operator Technicians to join a client's Pencoed site. This role is key to managing the safe and efficient operation of machinery and equipment, requiring technical skills and knowledge of safety procedures. \n What We Offer \n\n • \n Competitive salary. \n • \n Temporary role with potential to become permanent. \n • \n Supportive team environment with career development opportunities. \n • \n Access to Employee Assistance Programme (EAP) and Acorn Rewards App. \n\n Key Duties \n\n • \n Carry out testing and release of immunodiagnostic products in accordance with controlled procedures. \n • \n Ensure HSE requirements are adhered to within the immediate work environment. \n • \n Perform manufacturing operations following cGMP and GLP, recording any anomalous observations and empowered to halt processes if necessary. \n • \n Provide first-level supervision to operational teams, ensuring adherence to production plans. \n • \n Prepare SOPs and associated documents for existing procedures. \n • \n Operate production equipment or carry out manual operations. \n • \n Conduct routine quality control tests, interpret results, and recommend appropriate actions. \n • \n Maintain operational environments and control charts, understanding SPC principles. \n • \n Supervise contract maintenance staff and ensure production equipment maintenance schedules are met. \n • \n Participate in quality improvement initiatives, shopfloor workflow planning, and new production setups. \n • \n Maintain personal and team training records, supporting the annual appraisal and unit training plans. \n • \n On occasion, deputise for senior members, make hiring recommendations, plan work, train employees, and review work quality. \n\n Requirements \n\n • \n 5 GCSEs including Maths and a relevant Science or HTEC. \n • \n Relevant operational experience; science background preferred. \n • \n Laboratory or production line experience desirable. \n • \n Ability to communicate effectively with all operational team members. \n • \n Team player with awareness of section activities. \n\n Interested? \n If you're an experienced Senior Operator Technician, Senior Operations Technician or Senior Production Operator looking for a temporary opportunity in Pencoed, apply today or contact Ceri at Acorn by Synergie Head Office, Newport, for more details. \n Acorn by Synergie acts as an employment business for the supply of temporary workers.

BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers. Our technology is used by some of the world’s largest organisations, including nine of the world’s top twelve Universal Banks. This successful product uptake has led to rapid expansion of our company. We are a global organisation with headquarters in London and additional offices in India, Mexico and the US. We are made up of 110+ individuals from more than 20 different countries. Location: London Salary : £50-70K (depending on experience) We are looking for an experienced Technical Trainer to join our London office. In this role, you will collaborate with Product Marketing Manager (PMM), Customer Success Managers (CSM) and other client facing teams to train and onboard new users to BlueOptima’s suite of products. Reporting to the Head of Product (HOP), you will deliver impactful training sessions tailored to individual and group user needs, helping B2B enterprise clients seamlessly incorporate BlueOptima’s tools into their day-to-day operations. This role will play a vital part in driving product adoption and retention by ensuring users fully understand and benefit from BlueOptima. Responsibilities and Tasks: • Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams., • Track and manage pre-training actions (such as and not limited to user creation, access management, invitations, personalised campaigns, etc.), and post-training actions (such as and not limited to monitor user adoption, ensure that onboarding objectives are met, etc.)., • Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users., • Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers., • Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education., • Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required., • Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends., • Monitor and assess the onboarding process’s impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn., • Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data., • Excellent Communication: Proficient in English, with outstanding written and verbal communication skills., • Experience in Client Training: Minimum of 3-4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA., • Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds, including non-English speakers., • STEM Background: Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC)., • Technical Training Expertise: Proven experience as a technical trainer in SaaS, ideally within B2B enterprises, working with diverse user personas., • Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery., • Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams. Good to have: • Additional Languages: Proficiency in other languages is a plus., • Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements., • Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products., • Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments. Why join our team? Culture and Growth: • Global team with a creative, innovative and welcoming mindset., • Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success., • Freedom to create your own success story in a high performance environment., • Training programs and Personal Development Plans for each employee Benefits: • 32 days of holidays (including bank holidays), • Work from Home Equipment allowance, • Flexible Work from Home - 2 days remote a week, • Flexible Work from Long Distance - 4 weeks a year, • 12 Weeks Paid Maternity and Paternity Leave, • Pet friendly office, • Sponsored Learning Opportunities, • Cycle2work scheme, • Team Socials, • Annual Leave purchase (up to 5 extra days) Stay connected with us on or keep an eye on our for future opportunities!

Description We’re looking for a Staff Software Engineer to help shape and build the shared engineering capabilities that underpin Our Future Health’s data platforms. This is an opportunity to combine hands-on software engineering with Staff level technical leadership, working on large-scale data systems and reusable tooling while helping multiple engineering teams solve complex problems effectively. Our Future Health is an ambitious collaboration between the public, charity and private sectors, designed to help people live healthier lives for longer through better prevention, earlier detection and improved treatment of diseases. We will speed up the discovery of new methods of early disease detection, and the evaluation of new diagnostic tools, to help identify and treat diseases early, when outcomes are usually better. With over 2.7M volunteers across the UK, we’re now the world’s biggest health research programme of its kind, and our volunteer group is also more diverse than other, similar health research programmes. Technology and data are central to our mission. Our systems power web sites, clinics across the UK, secure analytics and research systems, and pipelines that process highly sensitive health and genetic data, and we are continuing to grow our engineering capability to support this ambition. Our Data Product squads build and operate the technology that enables us to process and use large volumes of health and research data. As our engineering organisation evolves, we’re looking for a Staff Software Engineer who can help us build scalable, reusable engineering capabilities that can be shared across these teams. Essential Duties and Responsibilities Day to day work will vary depending on what your focus is at that time, but will include things like: • Guiding the technical decisions the team makes alongside the squad’s product manager and engineering manager (EM)., • Represent technology/architecture/engineering in cross-functional project teams throughout a project’s lifecycle (from ideation to implementation). Work within the team to identify optimal solutions for challenges, communicate them outwards to stakeholders and work with others to implement them., • Work with the Head of Data Engineering and your peer Staff/Lead Engineers to act as a guiding mind for the engineering/architecture in your business area. Identify areas for improvement and work with other leaders to implement., • Lead decision-making on critical technical strategy and implementations which affect your business area., • Identify opportunities for and then carry out specific pieces of high-impact hands-on work where it makes sense., • Work with partners and suppliers to integrate their systems with Our Future Health’s., • Support your colleagues with pairing, peer reviews, coaching, discussion, and other collaborative activities that help everyone reach high standards and result in the delivery of high-quality software products., • Participate in live operations support rotations that monitor live systems and quickly and effectively react to potential incidents and provide support to operations teams such as customer support. This could include being part of an out of hours on-call rotation., • Anticipate problems that could occur with pipelines and take action to prevent them. Identify and describe problems when they occur and be able to develop solutions that address them for the short and long term., • Keep abreast of best practice in software engineering across industry, research and Government, and identify opportunities to bring these into Our Future Health. Requirements We welcome applications from all who may not feel they match the full criteria, so if you have most of the below, we'd like to hear from you: Technical Skills • You have led the architectural design of systems., • Highly proficient in cloud engineering (preferably in Azure; AWS and GCP), • Demonstrable knowledge and experience in building solutions centred around moving and processing large amounts of data at pace and scale, using cloud-native technologies such as Kubernetes, Helm and Docker. Experience with storing, searching and filtering large scale data., • Highly proficient working with Infrastructure as Code (Terraform, Ansible), • Highly proficient in Python. Experience in orchestration tools like Dagster, Prefect and Airflow are advantageous., • Experience with Spark, Databricks, data lakes/lakehouses., • Knowledge of good data modelling and design patterns; in-depth knowledge of relational databases (e.g. PostgreSQL) and familiarity other types of data store (blob, document, graph)., • Highly proficient in modern, agile development practices like code review, TDD, CI/CD and pairing using tools like Git and GitHub., • Experience in operationally managing software components/service once live, including: observability best practises, logging best practises, error reporting, debugging and live incident management. Experience using tools such as Grafana, Prometheus, New Relic etc., • Experience of working with sensitive personal data., • Experience working with a health data (genetic data, clinical data, NHS data) is advantegeous. In particular, any knowledge and experience of FHIR and health data models (OMOP, PCORnet, i2b2, CDISC) would be advantageous. Competencies • Experience working in/with cross-functional teams consisting of engineers, product, UX and non-technical stakeholders., • Proven ability to communicate with stakeholders and audiences at different levels., • Understanding of the importance of operational, security and legal factors when designing solutions, with the ability to articulate trade-offs and make informed decisions around design and technology choices., • Experience working in small, growing organisations with a high degree of ambiguity, where flexibility is valued., • Strong understanding of software quality principles and practices., • Experience in mentoring and coaching less experienced engineers., • Comfortable in facilitating technical discussions, encouraging collaboration and providing direction. Why join us? You’ll be joining at an interesting point in the evolution of our Data Engineering organisation. We’re looking at how shared tooling and engineering capabilities should work across our Data Product squads, which means there’s an opportunity to influence how we design and build these systems rather than simply inheriting an established model. You’ll work on genuinely challenging engineering problems involving large volumes of sensitive health data, while collaborating with engineers, data specialists and architects across the organisation. The role combines hands-on engineering with Staff level influence, helping teams make good technical decisions, developing other engineers and improving how we build software across the wider area. We’re looking for someone pragmatic, collaborative and comfortable working through ambiguity. You’ll have strong technical opinions, but know when to adapt them; you’ll care about engineering quality without over-engineering solutions; and you’ll be comfortable influencing people without relying on authority. Healthcare experience isn’t essential, but an interest in our mission is. It’s an opportunity to apply your engineering experience to technology that ultimately supports health research at an unprecedented scale. Hiring process We feel hiring should be transparent and give you a real sense for what Our Future Health is like. Here's what you can expect: • Initial chat with our Talent team (30 min) to get to know each other, discuss the role, and answer any questions you have., • 1st interview with our Head of Data Engineering (30 min) - this is an opportunity to learn more about each other and align on role expectations., • Technical interview with 2-3 members from our engineering team (60 min). This will include a short task you’ll need to prepare in advance of the interview and is designed to get a sense for how you'd approach the real-world responsibilities of this role., • Final stage competency interview (60 min) with a small cross-functional panel of your potential new colleagues. This will focus on how you collaborate, work with stakeholders, and navigate ambiguity and challenges in real-world projects. Benefits • Competitive base salary from £105,000 per annum, • Generous Pension Scheme – We invest in your future with employer contributions of up to 12%, • 30 Days Holiday pro rata + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you, • Enhanced Parental Leave – Supporting you during life’s biggest moments, • Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice, • Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice, • EV Scheme – Save up to 40% on a brand new electric vehicle all-inclusive package through salary sacrifice, • £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!, • Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family, • A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements You may work remotely from anywhere within the UK, with occasional travel to London. We recommend you apply as soon as possible as occasionally due to high volumes of applications, we need to close our postings early. At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process. If you do require any reasonable adjustments, please email us at talent@ourfuturehealth.org.uk

About tonies: tonies is the world's leading interactive audio platform for children, with over 12 million Tonieboxes and 165 million Tonies sold globally. Our intuitive, screen-free system empowers children to learn and play independently in a safe and engaging way. With a presence in over 100 countries and a diverse portfolio of ~1,500 Tonies across multiple languages, we continue to redefine how children experience storytelling and learning. Since our IPO in 2021, our global team of 630+ colleagues is united by a shared mission: shaping the future of play, learning, and imagination. You as part of tonies: The Customer Happiness Manager manages the day to day UK Customer Happiness operation by working with an external BPO partner. They serve as the subject matter expert and knowledge holder for all tonies® UK & IE information. The focus of this role is ensuring that UK customer queries are answered on time, by keeping workflows efficient and consistently updated to allow the customer's issues to be addressed promptly and efficiently. Your tasks and responsibilities will include: - UK Operations - Own the Zendesk inboxes, ensuring that all tickets are handled within SLA and processed on time. Contacts include Offline written tickets, Live Chats, Returns, Reviews - Handle escalated tickets where manager input is required - Deliver training for new starters - Complete Quality Assurance Audits - Process Adyen and PayPal disputes - Business Central administration, ensuring accurate processing, posting, and reconciliation of transactions. - Work closely with UK Operations and Marketing teams to proactively prepare for revenue generating initiatives, and to reactively communicate issues as they arise - Collaborate with the Socials team on donation initiatives, including coordinating and documenting donation orders. - Consolidate and share team feedback about necessary changes and updates that will help improve the customer experience - Complete weekly CSAT analysis to determine drivers of dissatisfaction and pain points - BPO Management - Ensure the BPO agents provide an amazing customer experience across all support channels - Responsible for hitting Global Customer Happiness KPIs - Main contact point for BPO for any UK customer related issues - Mentor and provide support for tickets and questions escalated by BPO agents - Global Collaboration - Work with Global Zendesk administrator in order to design and implement chatbot experiences - Work with Global Customer Happiness counterparts on standardised onboarding processes and training materials - Calibrate with other Global Customer Happiness teams on Quality Assurance topics - Represent Customer Happiness in collaborative work with the Quality and Legal teams for High Risk issues What we are looking for: - Experience managing or working closely with a BPO or outsourced support partner - Strong working knowledge of Zendesk (or comparable helpdesk platform), including inbox and SLA management - Experience handling payment disputes/chargebacks (e.g. Adyen, PayPal) is a plus - Proven ability to design, deliver, and continuously improve training programs - Comfortable conducting Quality Assurance audits and translating findings into coaching and process improvements - Analytical mindset, with experience using CSAT and other KPI data to identify root causes and drive improvements - Excellent stakeholder management skills, able to work cross-functionally with Operations, Marketing, Product, Quality, and Legal - Strong communicator, comfortable owning escalated and high-risk customer issues - You must be currently located in the UK. Why tonies? - Global Teamwork: We collaborate across departmental and country borders. You'll be part of a truly international community where every voice is heard. - Come as you are: This applies to the dress code and everything else. We believe you give your best when you feel truly comfortable being yourself. - Competitive Package: We offer a competitive salary and a range of comprehensive benefits tailored to your specific location, which we'll share during the recruiting process. - Collaboration & Community: We're big on "we." You'll join a team that values connection and celebrates wins together, no matter the time zone. - Continuous Learning: Benefit from internal/external training and an individual learning budget to keep your skills as sharp as a Tonie's ears. - Tonie Discounts: Enjoy attractive discounts on our entire range of products. You'll quickly become the favorite guest at every birthday party! - Rest & Recharge: Great work requires a clear head. You'll enjoy generous paid time off to ensure you have plenty of time for your own stories. Good to know: As part of our principles, we are committed to supporting inclusion and diversity at tonies. We actively celebrate our colleagues' different abilities, ethnicities, faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We look forward to hearing from you! About us Here at tonies, we are changing the way children listen to their favourite audio content, by making digital audio tangible. We have created a safe and playful way for children to experience stories, music and educational content that is loved by parents and children alike. By combining the best of digital technology with the magic and playfulness of figurines (the so-called Tonies), our screen-less toniebox provides the perfect platform to enjoy all the benefits and fun of great audio content, without adding to children's screen time.

Gigged AI is an On demand talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Transformation Consultant / Project Manager – Service Delivery (COO Function) - Outside IR35 within one of our clients. All proposals will be reviewed on the Gigged AI platform. In order to send a proposal please head to_i and create a free talent profile and apply to the role directly All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. • In order to send a proposal please follow the below steps, • head to app.gigged.ai and create a free talent profile, • once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/4qe0Zq7jQl8, • you will now see a 'submit proposal' button, • please fill this in (intro, relevant experience, and attach CV to this) Start Date: ASAP Duration: Estimated 4–6 months Location: Milton Keynes or Basingstoke, in office with some remote working (e.g. Mondays and Fridays) IR35 Status: Outside IR35 Day Rate: £550-650 per day Who the Person Will Work With • Reporting to the Transformation Lead, who is leading the transformation, and working closely with the PMO, • Supporting key business owners - in particular the Chief Operating Officer (COO) and their team - in detailed design and implementation Objective of the Role Support key business owners, in particular the COO and their team, in the detailed design and implementation of the transformation. Background Required • Experience in a technology managed services environment, particularly in infrastructure and/or service desk, in one or more of the following:, • Owned or transformed service delivery, • ITIL process design and implementation, • Worked as a hands-on project manager or consultant in service delivery COO Scope The COO's scope encompasses: • Service Desk, • Service Delivery Management, • Client Reporting, • Service Excellence / Process Improvement, • Transition, Transformation and Client Adoption (for new clients), • Project Management (with existing clients) Scope of the Work The scope of the work will include aspects such as: • Identification of issues and opportunities, together with implementing them, • Definition and execution of ITIL processes, • Establishment of sustainable, best-practice processes and practices across the COO's scope, • Detailed design and execution of changes to service desk operations, based on HALO, to bring KPIs and key measures to industry best practice, • Definition and execution of key metrics / reporting, • Identification and implementation of AI opportunities, • Support as required for CTO and CIO functions Qualities Required • Hands-on, • Able to adapt to the evolving needs of this rapidly growing client, • An ally to support the COO and their team — without doing all the work for them, as they need to own the change, • Builds positive relationships with various stakeholders, working to create momentum, consensus and ownership, • Delivers messages in a clear, authoritative and constructive manner, in what is a friendly though busy environment

About Ketch Ketch is redefining responsible data use for the AI era. The Ketch Data Permissioning Platform is the new layer of business technology that helps brands collect, control, and activate permissioned, privacy-safe data across every device, system, and third-party app. Brands around the world use Ketch to simplify privacy and consent operations, increase revenue from advertising, data, and AI initiatives, and build trust with customers and partners. About the Role We are hiring a UK-based, French-speaking Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on technical conversations, solutions, and troubleshooting during implementations. This role balances reactive support work with proactive engagement -- joining the services team in technical conversations and working directly with customers on technical solutions and troubleshooting. This is a hands-on technical role. You will work directly with customer engineering teams, developers, and IT stakeholders to resolve complex technical issues across Ketch's platform. You will also support our PS team during customer implementations as the technical expert in the room. This role reports to the Head of Customer Experience and partners closely with our US support, services, and engineering teams. What You'll Do • Serve as the primary technical support resource for European customers, owning ticket resolution end-to-end across web technologies, APIs, SDK integrations, and platform configuration, • Partner with the Professional Services team on customer implementations -- joining technical scoping calls, troubleshooting integration issues, and providing technical solutions to complex customer environments, • Work directly with customer developers, IT teams, and data engineers to diagnose and resolve issues, • Use tools like Postman to troubleshoot API calls, inspect requests/responses, and identify root cause, • Investigate and resolve issues across JavaScript, HTML, CSS, and front-end behavior, • Document fixes, known issues, and reusable solutions for the broader support and services teams, • Provide hand-off and continuity coverage to the US and India support teams, • Escalate to engineering when appropriate, while owning customer communication and resolution timelines What We're Looking For • 4+ years in a technical support, solutions, or implementation role at a B2B SaaS company (pure software -- not hardware, networking, or systems integration), • Strong working knowledge of JavaScript, HTML, CSS, and APIs, • Comfortable using Postman or similar tools to troubleshoot API behavior, • Experience administering or supporting SaaS platforms, • Genuine technical curiosity -- self-directed learner who digs into product, reads docs, and builds working knowledge of complex systems, • Fluent in French (professional, customer-facing level) and English, • UK-based with the right to work in the UK, • Flexibility to overlap with US business hours regularly, including evenings, • Comfortable working independently in a startup environment with limited playbooks Nice to Have • Experience at a US-headquartered SaaS company, • Exposure to privacy, consent, AdTech, MarTech, or data governance domains, • Experience supporting customers through technical implementations end-to-end, • Background in early-stage or startup, • Mobile app development experience Information collected and processed as part of any job applications you choose to submit is subject to Ketch's . Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. If you have a need that requires accommodation, please let us know by emailing _. Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About The Alliance When it comes to building world-class professional communities, The Alliance is leading the way. From Product Marketing and Sales Enablement to Product-Led Growth, AI, Customer Success, and CMOs, we're home to some of the most engaged and influential communities in the industry. With 160,000+ professionals across our communities and a constant stream of content, courses, events, and memberships, we help our members learn, connect, and grow. Our executive events are a key part of that mission—bringing together senior leaders to share insights, tackle industry challenges, and build meaningful relationships. Every year, we engage attendees, speakers, partners, and members from some of the world's leading organisations and fastest-growing start-ups, including TikTok, Microsoft, Peloton, and Uber. The Role We are on look out for a detail-driven, proactive Customer Support Executive to join our vibrant Customer Success team. In this role, you will serve as the primary point of contact across our support channels, elevating the overall member experience by resolving queries and ensuring our users maximize the value of our platform. Beyond day-to-day support, you will spearhead forward-looking initiatives designed to preemptively address customer needs, such as optimizing our AI support agent, analyzing key pain points, and building expertise in customer operations within a fast-growing, collaborative environment. Responsibilities Customer Support Champion: Be the first line of contact for our members via email and our ticketing system, providing timely, friendly, and helpful responses every day. Escalation Pro: Spot the difference between a quick fix and something that needs a deeper dive, escalating where appropriate to keep things moving smoothly. Priority Pro: Keep a clear head and a clean inbox, staying organised across multiple tickets, deadlines, and internal priorities. AI Agent Champion: Support the ongoing maintenance, development, and continuous improvement of our AI agent, helping to refine its responses, identify opportunities for improvement, and ensure it continues to deliver a great experience for our members when we’re not around. Internal Collaborator: Work closely with Customer Success, Education, Product and other departments to resolve member issues quickly and efficiently. Process Improver: Contribute to FAQs, support documentation, and internal feedback loops to make us even better, every day. Platform Power User: Use Intercom to manage tickets and feed back customer experience improvements to the wider team. Compensation: £32,000-34,000 base Salary (depending on experience) Location: this role can be Remote from wherever in the UK or hybrid in our London office. This role is for you if you: Have excellent written communication skills and a calm, customer-first approach. Have experience with Intercom, Zendesk or similar support platforms (ideally including experience working with AI agents) Are forward thinking, detail-oriented and take pride in getting the small things right. Know when to escalate, and when to troubleshoot. Strong communicator - from our customers to your colleagues, you’ll be working very closely with lots of people. Team player - success doesn’t happen in a vacuum, we need everyone in the org to be rallied around the same goals and helping each other out to achieve them. Creative problem-solver - we know that processes can always be improved. We’re looking for someone who can think on their feet, solve problems, and identify opportunities. Tech-savvy - we lean on lots of different apps and while we’ll obviously onboard you on each, we’re looking for a quick learner who can show us a thing or two. We’re especially interested in your experience with Customer Support AI and Knowledge Database management. Benefits: We believe exceptional people deserve exceptional support. Time Off: 34 days' annual leave, including UK Bank Holidays. Your birthday is off every year. Health & Wellbeing: Enhanced family policies. Private Medical Insurance. Life Insurance (4x salary). On-demand therapy, coaching, and mental fitness support through Oliva. Heavily subsidised gym membership via Wellness Hub. Cycle to Work and Workplace Nursery schemes. Flexibility: Flexible working hours, allowing you to work when you are most productive. Monthly allowance via ThanksBen (£600 annually in year one, increasing with tenure). Learning & Development: Personal L&D budget (£500 annually in year one, increasing with tenure). Four paid Learning & Development or Volunteer Days each year. Team training and development opportunities. Equipment & Culture New tech setup including laptop, screen, mouse, and keyboard. Company social events. A collaborative, ambitious, and supportive working environment. Community & Inclusion At The Alliance, we're committed to creating a workplace that is free from discrimination and bias, where everyone has equal opportunities to succeed and contribute. We know our work here is never done, and we continue to strive for a more inclusive environment every day. If you're worried you don't meet every requirement listed, don't let that stop you from applying. Unique backgrounds, experiences, and perspectives are essential to our ability to innovate and grow, so if you think you'd be a great fit, we'd love to hear from you. We are The Alliance—in more ways than one.

Mast is on a mission to make complex lending simple. The UK's specialist lending market is underserved by technology, with legacy systems that can't handle the nuance of complex income, niche products, or the broker workflows that specialist lenders rely on. We're building modern, cloud-native lending technology, purpose-built for specialist lenders, that helps them process more applications in less time, reach decisions faster, and deliver better experiences for brokers and borrowers. We're pioneering the use of AI in mortgage origination, building it into the platform from the ground up rather than bolting it onto legacy architecture.. We work with regulated lenders across the UK, have a 100% delivery track record, and are building a high-performance team where everyone has real ownership and direct impact. This is not a traditional support role, and you do not need any previous customer support or technology experience to apply. This role is ideal for a recent graduate or someone early in their career who wants to get into tech. What matters most is your attitude: we are looking for someone curious, reliable, organised, eager to learn, and willing to get stuck in.. You will help lenders, brokers, and internal teams get the best out of Mast. You will answer questions, investigate issues, improve support processes, create documentation, spot recurring product friction, and turn customer conversations into ideas that shape the platform. You'll report to the Head of Product and work closely with Product, Engineering, Client Success, and Implementation. Over time, this role has the potential to grow into leading Mast's customer support function as the company scales. Support customers and users Triage, investigate, and manage support requests from start to finish, escalating to Product or Engineering where needed while keeping people informed. You will build deep knowledge of Mast's platform, including mortgage journeys, forms, policy prompts, automations, integrations, product configuration, and broker/lender workflows. Build the support operating system Help design how support works at Mast: ticketing workflows, escalation routes, response templates, internal runbooks, help centre content, and reporting dashboards. You will look for repetitive questions and manual processes, then automate them through better tooling, documentation, AI-assisted workflows, or process changes. Turn support into product insight Because this role reports into Product, you will do more than answer questions. You will identify patterns in customer feedback, recurring pain points, confusing workflows, and missing features, then translate those into product ideas, bug reports, and roadmap input. Create self-service documentation Write clear, practical help articles, FAQs, release notes, troubleshooting guides, onboarding material, and internal playbooks. You will help keep everything up to date as the platform evolves. Use AI to work smarter Use AI tools to draft documentation, summarise issues, identify patterns, write clearer responses, and speed up repetitive work. You don't need to be an AI expert. We are looking for someone curious, experimental, and willing to learn. We are not looking for years of experience. We are looking for potential. You may be a recent graduate or early in your career. You do not need previous customer support, fintech, mortgage, or software experience. The most important things are that you: Have a great attitude and want to learn quickly Are reliable, thoughtful, and willing to take ownership Can work independently, spot what needs doing, and make progress without needing detailed instructions every time Communicate clearly and calmly in writing Are organised and detail-oriented, especially when managing several issues or follow-ups at once Are comfortable asking questions when something is unclear Enjoy solving problems and making things easier for others Are curious about technology, software, and AI Are comfortable working remotely and managing your own time Naturally ask, “How can this be easier next time?” Familiarity with tools like Notion, Slack, Linear, Jira, Zendesk, Intercom, HubSpot, Loom, Metabase, or AI tools like ChatGPT and Claude Experience from university projects, internships, part-time work, customer-facing roles, or startup environments Interest in product management, customer success, operations, automation, or fintech Experience writing clear documentation, guides, or process notes First 3 months: Strong understanding of Mast's platform and customer workflows. Ownership of incoming support requests. Clearer processes for tracking and resolving issues. 6 to 12 months: Reduced repeat questions through better documentation and automation. A reliable feedback loop into Product. Clear visibility into where customers struggle and where the product can improve. Longer term: You help define what excellent customer support looks like at Mast, and may grow into leading the support function. Location: London or UK Remote Salary: £30,000 to £35,000 + Stock Options Target Start date : Immediate Benefits Stock Option Plan 25 days holiday + bank holidays 4 - 10 weeks work from anywhere, based on tenure (for UK based roles) Vitality Health insurance Pension plan Equipment budget Learning & development budget Cycle to Work Scheme Monthly team socials + Quarterly Team Meet-ups @ HQ Digital-first, employee-first company with a flexible working culture + Central London HQ About Us Mast is a high-performance team of engineers and lending experts building the future of specialist lending technology. We value radical honesty, transparency, and speed. We hire exceptional people, expect a lot from each other, and offer real ownership, fast growth, and the chance to shape an industry. Mast. is an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.

Gigged AI is an On demand talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Finance Business Analyst (Accounts Receivable / E-Invoicing) - Hybrid/Glasgow All proposals will be reviewed on the Gigged AI platform. In order to send a proposal please head to_i and create a free talent profile and apply to the role directly All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. • In order to send a proposal please follow the below steps, • head to app.gigged.ai and create a free talent profile, • once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/6zkGP7wDRpX, • you will now see a 'submit proposal' button, • please fill this in (intro, relevant experience, and attach CV to this) Contract: 6 Months Initial Location: Glasgow (2 days per week onsite) Rate: £500 per day (Inside IR35) The Opportunity: We're delivering a large-scale e-invoicing transformation programme across multiple countries. The programme focuses on enabling automated invoice submission to government tax portals, ensuring compliance with evolving local tax regulations and mandates. This role requires strong Accounts Receivable (AR) experience. Candidates must have a solid understanding of AR processes, invoice lifecycles and finance operations, with the ability to translate complex business and tax requirements into clear deliverables for technology teams. As the programme continues to expand throughout 2026, we're looking for an experienced Finance Business Analyst to join the team and help manage a fast-moving international delivery roadmap. What You'll Be Doing • Gather, analyse and document business requirements across multiple country implementations, • Act as the bridge between Finance, Tax and Technology teams throughout the project lifecycle, • Translate finance and regulatory requirements into clear functional requirements, user stories and process documentation for technical delivery teams, • Work closely with solution architects, developers, product teams and third-party vendors to ensure requirements are understood and delivered correctly, • Facilitate workshops and requirements sessions with both local and global stakeholders, • Support the delivery of country-specific e-invoicing solutions, ensuring alignment with local tax regulations, • Manage changing priorities and implementation timelines across multiple jurisdictions, • Support testing, process validation, defect management and business readiness activities What We're Looking For Essential Experience • Proven experience working as a Business Analyst on finance transformation, finance systems or regulatory change programmes, • Strong Accounts Receivable (AR) process knowledge and experience, • Experience working closely with both business stakeholders and technology delivery teams, • Ability to produce high-quality requirements documentation, process maps and user stories, • Strong stakeholder management and workshop facilitation skills, • Experience translating business requirements into deliverables that can be consumed by technical teams, • Ability to confidently engage with senior stakeholders and subject matter experts Highly Desirable • Experience with e-invoicing, tax compliance, VAT or regulatory reporting initiatives, • Exposure to multinational or multi-country programme delivery, • Experience working alongside tax teams, tax consultants or finance compliance functions, • Understanding of invoice lifecycle management, tax controls and government reporting requirements Personal Attributes • Strong communicator with the ability to influence and challenge stakeholders where required, • Patient and methodical approach to requirements gathering, • Comfortable working across different cultures and with teams where English may not be the first language, • Able to adapt quickly to changing priorities and programme timelines, • Confident facilitating discussions between finance, tax and technical stakeholders