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  • Restaurant General Manager
    Restaurant General Manager
    29 days ago
    £40000–£45000 yearly
    Full-time
    Balham, Wandsworth

    Restaurant General Manager We are currently hiring two experienced managers for exciting opportunities in Balham: • Freak Scene Balham – looking for a strong, hands-on manager to lead an established, fast-paced restaurant., • Pinky Steakhouse – our brand-new opening located just two doors down from Freak Scene, requiring a dedicated manager to help launch and drive the venue from day one. We are seeking candidates with solid management experience, proven leadership skills, and the ability to thrive in high-energy environments. Strong operational knowledge and a passion for hospitality are essential. If you’re ready to take on a key role within a growing restaurant group, we’d love to hear from you. The Role We’re looking for a dynamic, people-first General Manager to lead Freak Scene, a bold, food-driven restaurant founded by Scott Hallsworth (ex-Nobu Head Chef, founder of Kurobuta Restaurants). This is not a corporate hospitality role. This is a natural hospitality role. Freak Scene is about energy, personality, flavour, music, and vibe. We want a GM who lives on the floor, leads from the front, loves food, and can inspire a young team to deliver unforgettable guest experiences — every service. This role is critical to our next phase of growth and has clear progression into a senior leadership position as the group expands. What You’ll Be Doing Lead the restaurant day-to-day with energy, warmth, and authority Build, train, and inspire a young, hungry, service-driven team Champion a food-led, chef-driven culture — quality always comes first Deliver consistently brilliant guest experiences without corporate stiffness Work closely with the Founder and kitchen leadership to evolve the offer Own service standards, rota planning, payroll, stock control, and margins Drive sales through vibe, hospitality, upselling, and smart service Be hands-on during service — present, visible, and engaged Create a positive, inclusive, high-performance culture What We’re Looking For Proven experience as a General Manager or strong Deputy GM in a quality restaurant A genuine love of hospitality, food, and people Strong understanding of Japanese and Pan-Asian cuisine Solid knowledge of sake, wine, cocktails, and bar operations Commercially switched-on without being corporate Calm under pressure, positive by nature, and solution-focused Confident leading teams, setting standards, and holding people accountable Someone who brings personality, warmth, and edge — not scripts and buzzwords What This Is (and Isn’t) This is: Punk-rock attitude with serious food Chef-led thinking Natural hospitality A chance to grow with the brand This isn’t: Corporate hotel hospitality Clipboard management Ego-driven leadership A “sit in the office” GM role Why Join Freak Scene Work directly with a highly respected chef-founder Be part of a growing, creative restaurant group Real influence over culture, standards, and direction Genuine progression into senior leadership as the business scales A restaurant that values vibe, flavour, and warm hospitality.

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  • Front Office Manager
    Front Office Manager
    2 months ago
    £35000–£37000 yearly
    Full-time
    London

    The Front Office Manager will oversee the daily front office operations of 26-apartment aparthotel - Kensington . Ensuring a seamless guest experience from arrival to departure. The role also includes responsibility for apartment checks in collaboration with Housekeeping and close coordination with Central Reservations to optimise occupancy and service standards. This is a key leadership role within our 26 Apart-Hotel, requiring strong operational oversight, excellent people management, and a hands-on, service-driven approach. This role is suited to a hospitality professional who takes genuine pride in service standards, leads from the front, and understands the importance of creating a confident, well-organised and guest-focused team environment. My client is seeking someone who is operationally strong, calm under pressure, and committed to maintaining the level of professionalism expected within a well-run Aparthotel. Key Responsibilities Lead the front-of-house operation and ensure consistently high standards of service Conduct apartment inspections following housekeeping, mark apartments as inspected or liaise with the Housekeeping Team Leader to address any issues found Liaise with Central Reservations to handle bookings, ensure email and telephone standards are met, prepare quotes for guests and travel agents, and ensure accurate availability and rate management Maintain a professional and welcoming environment for guests at all times Provide clear leadership and support to the teams Take ownership of guest experience, resolving issues promptly and professionally Ensure all procedures are followed and systems are used effectively Manage and oversee the use of Opera Cloud PMS Prepare and manage team rotas to support operational needs Support payroll administration and departmental organisation Oversee stock ordering and basic financial administration Maintain strong communication with all departments Support recruitment, onboarding and training Provide cover for team members as required; flexibility in working hours and duties is essential Identify areas where standards or performance can be strengthened and provide constructive coaching Maintain a well-organised and calm working environment, particularly during busy periods What We Are Looking For Proven previous experience in a similar role (Serviced Apartments or 4+ star Hotel) Strong operational knowledge of front office procedures and guest service delivery Experience using Opera Cloud PMS A confident and professional leader who leads by example Excellent interpersonal and communication skills High levels of organisation and attention to detail The ability to remain composed and solutions-focused in a busy environment A genuine commitment to maintaining strong service standards A hands-on approach and willingness to support the team operationally About You You will take pride in running a well-organised teams and in supporting them to deliver the level of service expected within a Central London boutique Aparthotel. You understand that strong hospitality leadership is visible, practical and supportive, and you are comfortable taking responsibility for the standards and atmosphere. Why Join Us If you are an experienced hospitality professional who values strong standards, teamwork and guest service we would be delighted to hear from you. Benefits ·Competitive Salary ·Meals on duty ·Discounted overnight stays at the Aparthotel and its sister property ·Career progression ·Referral Scheme “Introduce a Star” where you can earn up to £600* ·Upselling opportunities Applicants must have the legal right to work in the UK. Job Type: Full-time Pay: £35,000.00-£37,500.00 per year Benefits: Company pension Employee discount Referral programme Work Location: In person

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  • Cleaner (Part Time)
    Cleaner (Part Time)
    2 months ago
    £14705 yearly
    Part-time
    London

    Post: Cleaner, Part-time, Permanent Responsible to: Head of Operations & Visitor Experience Hours of work: 20 hrs per week (four or five shifts each week including evenings and weekends) Remuneration: £14,705 This position is paid hourly through our PAYE payroll only Our Mission is to curate, support and facilitate people and ideas that make ethics matter in the world. Role Working in a team of two, the cleaners work in the Operations & Visitor Experience department reporting to the Head of Operations & Visitor Experience. They will ensure that the whole premises are presented to a high quality at all times by establishing a regular routine of cleaning throughout the building before, during and after events. In addition, routine deep cleaning needs to be established on a periodic cycle for areas that require such treatment. The Venue Conway Hall is a grade II listed building in Central London consisting of five separate event spaces and offices. The largest of which being the Main Hall capable of hosting up to 400 visitors across two floors. In addition to our regular programme of lectures and concerts we also operate as a private hire venue hosting Conferences, Meetings, Lectures, Concerts, Workshops, Wedding receptions, filming and more. Key tasks • Follow a cleaning schedule across offices, the library and hire spaces, with any additional cleaning to be agreed., • The entrance from outside the building through to the foyer of Conway Hall is to be immaculate, in terms of its appearance and cleanliness, at all times, with attention to detail given to all surfaces and a systematic cycle of ‘deep’ cleaning given to inaccessible or ‘problem’ areas., • Being a keyholder and bearing responsibility for locking and unlocking the building safely., • Managing waste and liaising with the Operations Manager and Duty Managers on any issues around collection, or general operations waste management., • Liaising with the Operations Manager and Duty Managers to ensure adequate supplies of cleaning and washroom materials. Other • Comply with Conway Hall’s policies., • Undertake training, as required., • Any other reasonable duties as required by the Head of Operations & Visitor Experience. Person Specification Essential Criteria • Attention to detail, and a conscientious attitude to work., • Understanding or willingness to learn health and safety protocols around storing and using cleaning materials., • Understanding or willingness to learn how to manage risks, including slip hazards, manual handling, or working at height., • Ability to work independently and as part of a team, • Understanding of building security concerns, managing keys and maintaining a secure environment., • Desirable experience/skills, • Cleaning a public building, • Lone working experience, • Permission to work: You will need to provide evidence that you have the necessary permission to work in the UK. Terms Hours: To suit the needs of the business. Some evening and weekend working will be required. By mutual agreement, more hours may be available to support busy events, or to cover gaps in the front of house rota, paid as overtime on an hourly basis. Holidays: Pro rata 24 days per annum, plus one week over the Christmas holiday period, (all based upon 20 hours per week). Probation period: Three months Pension: An optional stakeholder pension scheme is available. Employee contribution of 3% is matched by 5% from the employer. Job Types: Part-time, Permanent Work Location: In person Applications close Thursday 23rd April with Interviews planned to take place on Wednesday 29th April

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