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The Head of Infrastructure and Operations is responsible for leading the design, delivery, and continuous improvement of MM Flowers’ technology infrastructure and operational systems. This role ensures that the company’s IT foundations are secure, scalable, and resilient to support business growth, digital transformation, and operational excellence. The position combines strategic planning with hands-on leadership, ensuring infrastructure and operations deliver reliable, high-performing technology services across the organisation. This includes oversight of infrastructure, security, and operational teams as well as relationships with key vendors, service providers, and business stakeholders. The role acts as a bridge between business needs and technology delivery — enabling innovation while maintaining compliance, security, and performance excellence. • Develop and deliver the IT infrastructure and operations strategy in alignment with business goals and digital transformation initiatives., • Ensure all systems are designed and managed to meet future scalability, sustainability, and innovation requirements., • Maintain high service availability, resilience, and performance across all infrastructure and IT operations., • Drive automation, cost efficiency, and continuous improvement across all infrastructure processes and systems., • Ensure infrastructure and data security standards are implemented and maintained, aligning with company and legal requirements., • Oversee governance, compliance, and risk management within the IT operations function., • Build and manage strong partnerships with key vendors, managed service providers (MSPs), and internal stakeholders., • Ensure vendors deliver against agreed SLAs, performance, and cost targets., • Lead and develop a high-performing infrastructure, security, and operations team (approx. eight direct and indirect reports)., • Foster a collaborative, innovative, and service-focused team culture., • Drive continuous improvement and enable digital transformation through modernisation and cloud adoption., • Ensure clear metrics, reporting, and accountability across service delivery and infrastructure performance., • Define and implement the strategic roadmap for infrastructure, security, and IT operations., • Translate business requirements into reliable, scalable, and cost-effective technology solutions., • Collaborate with the CIO and leadership teams to deliver projects that enable business growth and transformation., • Oversee the design, build, and operation of the company’s technology infrastructure (networks, servers, cloud environments, data centres, and endpoints)., • Ensure infrastructure availability, performance, and security meet agreed service levels., • Lead incident management processes and ensure rapid, effective response to minimise business disruption., • Champion the adoption of modern infrastructure technologies, including cloud platforms and automation tools., • Work closely with internal and external partners to maintain compliance with cyber security standards and frameworks., • Implement and oversee vulnerability management, patching, and system hardening programmes., • Ensure all systems comply with data protection, privacy, and regulatory standards., • Manage key vendor relationships, including Managed Security Service Providers (MSSPs) and Managed Service Providers (MSPs)., • Negotiate and oversee infrastructure contracts and service agreements to ensure value for money and service excellence., • Review vendor performance regularly and identify opportunities for improvement or consolidation., • Lead, coach, and develop the Infrastructure and Operations team to achieve departmental and company objectives., • Set clear priorities and KPIs, ensuring team accountability and ownership., • Create a high-performance culture that encourages innovation, collaboration, and professional development., • Define and track KPIs for service performance, incident response, cost efficiency, and user satisfaction., • Produce regular reports on infrastructure performance, project delivery, and risk mitigation for senior leadership., • Identify areas for improvement and implement solutions to enhance uptime, resilience, and scalability., • Champion automation, cloud migration, and digital transformation initiatives., • Lead change management within infrastructure and operations to improve agility and responsiveness., • Drive best practices across all IT disciplines to achieve operational excellence. What you can already do • 8+ years of experience in an infrastructure or IT operations leadership role., • Proven track record in designing, implementing, and managing enterprise infrastructure solutions., • Experience leading service delivery and infrastructure teams in a fast-paced, multi-site environment., • Strong knowledge of IT service management (ITSM) and operational frameworks., • Experience managing budgets, vendors, and service contracts., • Skilled in balancing operational reliability with innovation and cost efficiency., • Excellent stakeholder management and communication skills, with the ability to influence at all levels., • Background in FMCG, horticulture, food, or related industries., • Experience with large-scale cloud adoption and digital transformation projects., • Strong understanding of cyber security principles and compliance frameworks., • Professional qualifications in ITIL, PRINCE2, or similar., • Trusted: Demonstrates integrity, consistency, and reliability in leadership., • Strategic: Aligns infrastructure delivery with wider business and technology strategy., • Dynamic: Adapts quickly to change, driving improvement and innovation., • Collaborative: Works effectively with stakeholders, vendors, and teams across all functions., • Resilient: Maintains composure under pressure, delivering results in challenging environments., • Customer-Focused: Ensures infrastructure supports seamless business operations and user experience.

The Head of Business Systems plays a key strategic role in shaping and delivering MM Flowers’ enterprise systems strategy, enabling digital transformation and operational excellence across the organisation. This role provides leadership and oversight for all business systems, data integrations, and technology solutions that underpin MM Flowers’ operations. The postholder will work closely with business stakeholders, IT teams, and external vendors to ensure that systems are scalable, secure, and aligned to strategic business goals. The position is responsible for optimising system performance, delivering transformational programmes such as ERP and IBP implementations, and ensuring that MM Flowers’ technology landscape evolves in line with business growth and innovation objectives. • Develop and deliver a clear enterprise systems strategy and roadmap aligned with the company’s overall digital transformation plan., • Define governance and frameworks to ensure system integrity, performance, and continuous improvement., • Ensure all business systems deliver secure, reliable, and scalable performance., • Drive system standardisation, integration, and automation to improve operational efficiency and business insight., • Lead and deliver large-scale business system transformation projects, including ERP, IBP, and other enterprise-level programmes., • Champion adoption and change management across departments to ensure seamless implementation and user engagement., • Act as the strategic link between technology and business functions including Supply Chain, Finance, HR, Operations, and Commercial., • Build strong partnerships with internal stakeholders and external vendors to deliver maximum value., • Lead and develop a team of Business Systems professionals, fostering collaboration, accountability, and continuous learning., • Build a high-performing culture that supports innovation and excellence., • Establish clear KPIs to track system availability, performance, ROI, and user satisfaction., • Ensure compliance with IT governance, data protection, and security standards, • Define and deliver the Group-wide enterprise systems roadmap, ensuring alignment with business strategy., • Provide expert leadership across all business applications, integration layers, and data management platforms., • Collaborate with the CIO to ensure business systems support company-wide transformation and operational goals., • Oversee the design, implementation, and continuous improvement of core business systems such as ERP, CRM, HR, and finance platforms., • Ensure systems are reliable, secure, and scalable to meet current and future business needs., • Drive data integration and automation across departments to support informed decision-making and efficiency., • Lead major system transformation projects, from planning and design to deployment and optimisation., • Oversee governance, change control, and risk management for all system-related initiatives., • Ensure that new technologies and processes are adopted effectively across the business., • Partner with business stakeholders to capture requirements and deliver effective system solutions., • Manage relationships with technology vendors, ensuring high service delivery standards and value for investment., • Negotiate contracts and manage vendor performance in line with agreed KPIs., • Lead a team of Business Systems specialists, setting clear goals and supporting professional development., • Promote collaboration and knowledge sharing across IT and business functions., • Encourage a culture of innovation, accountability, and excellence., • Establish governance frameworks for system management, ensuring compliance with policies and standards., • Monitor and report on system performance, availability, and ROI., • Implement best practice approaches for data integrity, security, and compliance. What you can already do • Minimum 10 years’ experience in senior IT or business systems leadership roles., • Proven experience delivering enterprise-level system transformations (e.g. ERP, IBP, CRM)., • Strong understanding of application architecture, system integration, and data management., • Experience managing multi-functional teams and complex technology environments., • Expertise in leading change and adoption programmes across business functions., • Excellent stakeholder management and communication skills, with the ability to influence at all levels., • Experience managing budgets and delivering ROI for technology investments., • Experience in FMCG, horticulture, food, or related industries., • Familiarity with SaaS and cloud-based enterprise platforms., • Knowledge of data governance, analytics, and business intelligence tools., • Professional certifications in project or change management (e.g., PRINCE2, ITIL, Agile).

Commercial Manager |Huntingdon | £40k - £45k per annum HG Technical have an exciting opportunity with our client based in Huntingdon. A new position has arisen for a talented and driven Commercial Manager to join a leading player in the UK retail and FMCG sector. This pivotal role will see you supporting the Head of Commercial to deliver strategic initiatives, expand customer portfolios, and strengthen key relationships across major retail and online channels. Youll act as the bridge between customers and internal teams optimising performance, driving growth, and ensuring exceptional service delivery from concept through to execution. If youre passionate about retail, commercially astute, and thrive in a fast-paced, dynamic environment, this is the role for you. If you are interested in this role, click APPLY Responsibilities: Build and nurture strong, long-term relationships with retail and online customers, ensuring alignment with business objectives. Manage the commercial lifecycle of customer accounts from new product introductions and category changes to ongoing performance management. Partner with the Head of Commercial to identify and secure growth opportunities that deliver measurable commercial value. Own customer business plans, ensuring sustained growth, innovation, and achievement of financial targets. Collaborate cross-functionally with NPD, Operations, Technical, and Insight teams to deliver seamless product launches and category initiatives. Analyse category trends and customer data to inform decision-making and develop strategies that drive profitability. Act as a key point of contact for customers, providing regular updates, resolving issues, and maintaining high satisfaction levels. Support long-term strategic growth plans, exploring new revenue streams and enhancing customer engagement. Lead reporting and performance tracking for key accounts, identifying risks and opportunities for improvement. Contribute to range reviews and commercial projects, ensuring timely delivery and alignment across stakeholders. Experience: Youll bring a mix of commercial insight, customer focus, and operational understanding. You can manage multiple priorities while maintaining a sharp focus on results and relationships. Essential skills and experience include: Proven track record in managing key retail or FMCG customer accounts. Strong understanding of commercial levers and performance drivers in a fast-paced, competitive market. Excellent relationship management and communication skills, both internally and externally. Strong analytical and problem-solving abilities, with experience turning insights into actionable outcomes. Confident project manager with experience in NPD, forecasting, and range planning. Proficient in ERP systems (e.g., Rubicon) and familiar with production planning and product specifications. Experience collaborating with cross-functional teams to launch and grow new product categories. About HG Recruitment Decades of experience in the supply chain, HG has a strong well-established reputation. Offering great job opportunities withintransport & logistics. With a Nationwide footprint, our manned service is available 24/7, trusted to always match you with the right job. Click APPLY NOW & join ourwinning team. HG are proud to be an equal opportunities employer and will never charge a fee for our work finding solutions. Members of disability confident, should you require specialist assistance to support you in the application process our team of supportive operatives will always be on hand to support you one to one. We have a zero-tolerance policy towards sexual harassment, as defined by theEquality Act 2010, and we take proactive steps to prevent it. HG Recruitment are proud to be champions against modern slavery and belong to Stronger Together. TPBN1_UKTJ

Join our dynamic finance team as a Credit Control Assistant, where youll play a key role in maintaining healthy cash flow, supporting accurate billing, and ensuring a smooth customer experience. This is a fantastic opportunity for a detail-oriented professional who enjoys problem-solving, building strong relationships, and taking ownership of their work in a supportive and growing organisation. Whats on Offer Agincare are a proud family run organisation that is proud of its values and the delivery of the highest levels of care to our service users. Working at Agincare brings many benefits including: Salary of up to £32,000 per annum DOE 40 hours per week, based at our Head Office Fully funded training and career development Blue Light discount package (fantastic discounts on travel, leisure, entertainment, and more) EAP Employee Assistance Programme (support for you and your family) Company pension scheme What Youll Be Doing Generate customer statements and chase letters on time. Chase overdue monies from clients by letter and by phone. Administer Probate queries, POA changes and small claims court work. Reconcile, maintain and update customer accounts and customer histories on the relevant databases. Maintain good working relationships with Branch/Care Home managers and admin staff. Maintain strong relationships with Local Council payments staff and work with them to deliver and receive the relevant information re block/void/respite/other contracts in order to achieve accurate billing and bring cash in on time. Support the receipt and allocation of monies on the Sales Ledger, including maintaining the Direct Debit processes. Support the production of timely Debtor Reports, the Monthly Management Accounts, and other information and ad hoc reports as required. Provide support and guidance to other members of the credit control team in their achievement of the teams targets. Provide cover for the Credit Control manager in periods of absence. About you Were looking for someone who combines excellent numerical and organisational skills with a proactive, professional approach. Youll be comfortable managing your own workload and confident in dealing with colleagues and clients at all levels. Youll have: Strong numerical ability and attention to detail Excellent written and verbal communication skills A confident, customer-focused approach Good computer literacy, particularly with Microsoft Excel Experience working with financial databases or credit control systems Experience in a similar credit control or finance role About Agincare Were a family run business that's been caring and supporting people since 1986. With over 4,500 team members, were one of the UKs largest care providers and are continuing to grow.We have over 100 locations across England including our care & nursing homes, home care branches, extra care schemes, supported living properties and live-in offices. Agincare are signatories of the Care Leaver Covenant and are committed to supporting care leavers to live independently.We are proud to be able to offer a guaranteed interview to care leavers, or an informal conversation about our career opportunities. All of our care services are regulated by the Care Quality Commission (CQC). Equal opportunities are important to us at Agincare and we welcome applications from all. TPBN1_UKTJ