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The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory. Covering Northern Ireland Are you passionate about food quality, safety, and helping others succeed? We’re looking for a Franchisee Coach who’s ready to roll up their sleeves and make a real impact across our franchised kiosks. In this hands-on role, you’ll be the go-to expert for all things fresh food — especially sushi! You’ll work closely with our Franchisees, offering both proactive guidance and on-the-ground support to ensure every counter consistently delivers top-tier products. Whether you're coaching on sushi skills, boosting food safety practices, or jumping in to troubleshoot quality concerns, you’ll play a key part in building confidence and capability across our network. Partnering with our Operations Team, you’ll deploy to where you're needed most, helping Franchisees sharpen their skills and elevate their standards. Here’s what you’ll be responsible for — and where you’ll make the biggest difference: • Conducting regular kiosk assessments to identify areas for improvement in food quality and safety, ensuring every counter meets our high standards., • Delivering on-site coaching and training to Franchisees and their teams — covering everything from sushi-making and knife skills to operational excellence., • Supporting new Franchisees with tailored induction and orientation, setting them up for long-term success from day one., • Monitoring training outcomes and evaluating how effectively interventions translate into improved performance., • Providing actionable feedback to the Head of Openings and Franchisee Support to guide the development of our Franchisee network., • Capturing insights and feedback from the field, helping evolve and enhance training materials so they reflect real-world needs and best practices., • Collaborating with other Franchisee Coaches and Operations Team members to share learnings, spot trends, and drive continuous improvement., • Keeping up with trends and innovations in sushi and Asian-inspired food, ensuring our offer remains fresh, relevant, and exciting., • Maintaining detailed records of coaching activities, outcomes, and progress to support ongoing development and accountability. At its core, this role is about being proactive, people-focused, and passionate about food. You’ll be a key driver of our quality culture, helping Franchisees not just meet expectations — but exceed them. We're proud to offer: • Fantastic hybrid working environment working Mon- Thurs on site and generally Fridays from home., • Opportunity to grow your career alongside with us with a

Senior Capital Projects Manager required on a temporary contract basis by a large public body Your new company The services of Hays have been retained by our client, a large public body, to recruit a Senior Capital Projects Manager on a temporary contract basis for an initial period of 12-18 months with the possibility of further extension. Your new role Reporting to the Head of Capital Projects, you will ensure the delivery of allocated capital projects from inception to completion, which will include: The production of reports and other information required by a range of stakeholders to assist with performance management.Responsibility for the provision of design and development advice, cost management and technical support.Developing service delivery agreements for consultants and contractors and preparing appropriate tender and contract documentation.Managing and monitoring contracts and service delivery agreements.Managing allocated projects from inception to successful delivery, compliant with project briefs and objectives.Preparing effective project briefs, in conjunction with project sponsors / clients.Managing and controlling quality, time and cost parameters of all allocated projects.Being the organisation’s representative on a range of projects, acting as a focal point of contact and technical liaison between project sponsors and the delivery teams.Developing relationships and partnerships with key stakeholders to ensure a co-ordinated approach to project management and effective communication between all parties. What you'll need to succeed To be considered for this position, you should possess the following: A degree or equivalent qualification in a built environment discipline or membership of a relevant professional body with 5+ years’ relevant post-qualification experience working in the construction industry to include: Delivery of capital projects from inception to successful completion. Preparation of tender documents. Compliance with project budgets. Coordinating internal and external project teams. Building partnerships with a range of stakeholders. Previous experience of managing the delivery of construction contracts using NEC3/ NEC4.Knowledge and experience of the procurement and project management of consultants and contractors to deliver construction projects. What you'll get in return This position offers an immediate start and the opportunity to work with a large public body on an ongoing temporary contract basis. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. # 4775438

Maple and May Manager being recruited on a permanent basis Your new company The services of Hays have been retained by our client, Choice Housing Association, to recruit a Manager for their subsidiary business, Maple and May. Choice Housing is a registered charity and one of Northern Ireland's largest independent housing associations. As an organisation, they manage over 14,000 homes and provide services to more than 40,000 tenants. Established in 2018, Maple and May has grown to c. 340 private rental properties. It has worked alongside parent company Choice in delivering several landmark mixed tenure projects in recent years, including the Kings Hall and the former Park Avenue Hotel sites in Belfast. It also delivered 62 private rental and affordable homes in one of NI's largest new-build schemes at Rosses Gate, Derry / Londonderry. Your new role The Maple & May Manager will lead the growth and operational management of Maple & May’s private rented and intermediate rent housing portfolio. This role is responsible for expanding the organisation’s mixed-tenure housing offer, overseeing property management performance, and supporting the delivery of new development schemes. The post holder will work closely with internal development teams, managing agents and external partners to ensure high standards of property management, strong financial performance and excellent tenant experience. The role can be summarised under the following key areas: Strategic Leadership and Portfolio Development Property Management Oversight Development & New Scheme Delivery Intermediate Rent Portfolio Management Tenant Experience and Service Development Marketing, Branding and Business Development Stakeholder and Partnership Management Governance, Reporting and Risk Management Team Leadership and Staff Management A full job description is available on request. What you'll need to succeed To be considered for this role, you must possess the following: A degree in Real Estate, Planning or related discipline (or equivalent) with 5+ years post-qualification experience in property, housing, or real estate management.Property / portfolio management experience.Proven experience in identifying and negotiating investment and development opportunities.Proven track record in achieving targets.Knowledge of the NI Property Market, relationships and key metrics.Experience in financial modelling and development appraisal.An innovative attitude with a commercial outlook.A clean UK driving licence and access to private transport. What you'll get in return The organisation offers a superb range of perks and benefits to complement a modern work-life balance, as outlined below: • Salary: £46,079-£59,244 per annum• 28 days annual leave and 12 public holidays• Hybrid working - approximately 3 days’ working from home• Excellent work-life balance: the organisation supports flexible working, e.g. accruing an extra 2 days annual leave per month through flexitime, starting hours between 8am and 10am and finishing between 4pm and 6pm• 12% employer pension contribution• Death in service benefit x3 annual salary• Enhanced maternity and paid paternity leave• Bereavement leave• Learning and Development opportunities to include paid courses relevant to your role• Health cash plan which includes annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. Please note, the closing date for applications is Friday 17th April 2026. # 4785342

Head of tax, advisory, corporate tax, deals tax, mergers and acquisitions Your new company Role Overview:We are seeking an experienced and strategic Head of Tax to lead our tax department, with a particular focus on corporation tax, transactional support, and advisory services. This is a senior leadership role within the firm, responsible for driving technical excellence, client service, and commercial growth across our tax offering. Your new role Key Responsibilities:Leadership & Strategy Lead and develop the tax team, fostering a high-performance culture. Shape and implement the firm’s tax strategy in alignment with overall business goals. Represent the tax function at leadership meetings and contribute to firm-wide decision-making. Technical Expertise Provide expert advice on complex corporation tax matters, including compliance, planning, and structuring. Lead on M&A transactions, due diligence, and tax structuring for corporate deals. Deliver high-level tax advisory services to a diverse portfolio of clients, including SMEs, large corporates, and international groups. Client Engagement Build and maintain strong relationships with key clients, acting as a trusted advisor. Identify opportunities for tax planning and value-added services. Oversee the delivery of high-quality, timely, and commercially focused tax advice. Business Development Drive the growth of the tax practice through networking, marketing, and proposal development. Collaborate with other service lines (e.g., audit, corporate finance) to offer integrated solutions. Risk & Compliance Ensure compliance with all relevant tax legislation and regulatory requirements. Maintain robust internal controls and quality assurance processes. What you'll need to succeed Key Requirements:Qualifications: ACA/ACCA and/or CTA qualified (or equivalent). Additional qualifications in corporate finance or international tax are advantageous. Experience: Minimum 10 years’ experience in a tax leadership role within a professional services firm. Proven track record in corporation tax, transactional tax, and advisory. Experience managing and mentoring high-performing teams. Skills: Strong technical knowledge and commercial acumen. Excellent communication and interpersonal skills. Strategic thinker with the ability to influence at senior levels. Business development mindset with a client-first approach. What We Offer: Competitive salary and performance-based bonus Flexible working arrangements Clear progression path to Partner level Supportive and collaborative culture Ongoing professional development and training What you'll get in return Market-leading salary Hybrid working pension Bonus What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4695647

Payroll Officer - Third Sector - Permanent - Greater Belfast Your new company Hays Accountancy and Finance are working exclusively with Early Years - the largest organisation in Northern Ireland working with and for young children. They promote high quality childcare for children and their families. They provide information and training for parents, childcare providers, employers and local authorities. Your new role Working as a Payroll Officer, You will be responsible for processing the salary service, ensuring that payroll records are maintained and that payments are processed in an accurate and timely manner. You will also support the Head of Finance with processing employee payroll. What you'll need to succeed You will be educated to GCSE level with a minimum of 5 at grade C or above (including English and Maths or equivalent), previous experience of working in end to end payroll, proficient in Excel and payroll systems, be organised with good attention to detail and the ability to solve problems. You will be a good communicator, be able to work independently or as part of a team and manage payroll related queries with ease. Experience with SAGE 50 Payroll and experience within voluntary sector would be an advantage. What you'll get in return • 37 hours per week, • Permanent role, • £29,290 - £31,714 per annum, • Employers for Childcare vouchers, • Staff care counselling service, • Pension Contribution scheme, • 36 days holidays, • Value based organisation, • Investor in People employer committed to flexible working arrangements What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4796475

Regional Business Manager – Northern Ireland Location: Northern Ireland base location with field travel (Head Office is in the UK) Package: £50,000–£55,000 plus quarterly bonus up to 30%, competitive benefits including 25 days holiday+BH and early finish every Friday. About the Company Hawk3 talent solutions are recruiting for our client who is a leading manufacturer of cable containment and support systems for the mechanical and electrical services sector. Recognised for innovation and quality, their solutions are installed across a variety of industrial, commercial, and infrastructure projects. With a strong market presence throughout the UK, Ireland, and Europe, this is a unique opportunity to join a business where your impact will be visible from day one. This level of role doesn’t come around often in this business and is due to retirement. The Role This is a pivotal role within the Cable Management Division. You will take ownership of regional growth, strengthening relationships with distributors and their contractor networks while driving new project opportunities across Northern Ireland, the Republic of Ireland, and Europe. You’ll be the face of the business in your territory, ensuring that customers experience excellent service and technical expertise. Key Responsibilities: • Own your assigned regions and drive performance against agreed objectives., • Build and maintain strong relationships with distributors, contractors, and other key stakeholders., • Support project identification and specification activity, including site visits and follow-ups., • Provide technical support, training, and product demonstrations when required., • Gather market intelligence, track competitor activity, and identify emerging opportunities., • Report on activities and attend internal meetings to ensure alignment with divisional goals. Travel: You will be based in Northern Ireland but will visit contractor sites across the UK, Ireland, and Europe. There will also be monthly travel to the Head Office in the UK. The Ideal Candidate • Proven track record in developing customer relationships and growing business in the construction or M&E sector., • Technical understanding of cable management is a bonus; candidates with M&E experience are encouraged to apply., • Self-motivated, organised, and capable of working independently while contributing to a small team., • Strong communication skills, both face-to-face and over the phone., • Familiarity with Microsoft Office packages., • Full UK driving licence and ability to travel across Ireland, the UK, and Europe., • Eligible to work in the UK (no sponsorship provided). Team & Structure • You will be part of a focused team of four: Sales Director, South Manager, North Manager, and yourself, supported by an internal sales team., • This role offers a high level of autonomy while providing access to a supportive management team. Package & Benefits • Salary: £50,000–£55,000 plus quarterly bonus up to 30% (typical payout 3–25%), • Company car, laptop, phone, pension, • Additional Benefits: Health cash plan, life assurance, 33 days holiday, discounted gym membership, cycle-to-work scheme, employee assistance programme Application Process: Initial screening call with us and then a Two-stage process: Teams interview followed by a face-to-face with the Sales Director. Closing date 14.07.26 If this role is permanent, Hawk 3 Talent Solutions is operating as the employment agency. If this job is a temporary role, Hawk 3 Talent Solutions is operating as the employment business. Hawk 3 Talent Solutions is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy

As Sous Chef, you will support the Head Chef in the daily operation of the kitchen, ensuring consistently high standards of food quality, presentation, and service across restaurant, banqueting, and event catering. Previous experience as a Sous Chef or strong Junior Sous Chef in a hotel or high-volu

Chef - Belfast Chef room2 Belfast 40hours per week to include some weekends Lamington Group is a pioneering property and hospitality company based in the UK, best known for its room2 hometel brand. As a certified B-Corp, we focus on long-term value creation, place-making, and working with like-minded stakeholders to redefine sustainable hospitality and are committed to operating in a way that benefits People, Places and Planet. Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to Lamington Group. With a target pipeline of 5,000+ room keys across the UK, this is the perfect opportunity to develop your knowledge and experience as we grow into key regional cities across the UK Purpose of the role As a Chef you will be responsible for preparing, cooking, and presenting high-quality food while adhering to safety standards in our restaurants and hotels. The Chef manages 'on shift' kitchen operations, supervising and training staff, and developing menus, which may include creating new recipes and adjusting dishes as needed. Our Chefs also oversee the kitchen budget and ensure compliance with hygiene and food safety local regulations. Key Responsibilities People Team-Oriented - Fosters a collaborative and respectful working environment Strong Leadership & Communication - Lead and motivate the 'on shift' kitchen team. Mentor, and develop staff to maximise their skills and professional growth. Assign and delegate prep tasks effectively to ensure timely service setup. Maintain prep lists and schedules for current and upcoming service days. Foster strong communication with the FOH team and management for seamless service. Train, supervise, and support the team in food safety and health procedures. Conduct pre-service briefings to align the team and address key updates. Communicate any challenges, conflicts, or updates to the management team. Monitor and record staff food to analyse and justify stock variances Places Maintain the highest food standards by ensuring adherence to recipes, specifications, and plating guidelines. Ensure all dishes are prepared with consistency, following proper cooking methods and presentation standards. Conduct regular taste tests. Monitor food quality during service. Follow the "Menu changes" policy. Ensure full compliance with food safety regulations (HACCP), hygiene standards, and allergen management. Ensure cleaning schedules are completed and documented, including deep cleans. Ensure proper PPE use (COSHH). Provide first aid and document accidents. Maintain the First Aid Kit. Oversee daily kitchen operations, ensuring smooth and efficient workflow. Ensure proper care, cleaning, and storage of all kitchen equipment and materials. Report maintenance or repair needs. Planet Enthusiastic About Room2's Brand & Vision - Aligns with Winnie's and Room2's values of sustainability. Passionate About Food & Sustainability - A genuine love for cooking and a commitment to sustainable practices. Follow HACCP and food safety regulations, including proper storage and labelling Support HC and Kitchen supervisor with daily due diligence and record keeping Direct Reports On Shift Kitchen Team Skills and Qualities Respect for Sustainability & Local Ingredients - Aligns with Winnie's values of responsible sourcing and waste reduction. Team-Oriented - Fosters a collaborative and respectful working environment. Passionate About Cooking & Quality Food - Loves preparing and serving great food. Calm Under Pressure - Works efficiently in a fast-paced kitchen environment. Strong Work Ethic - Punctual, reliable, and committed to high standards. Positive Attitude & Willingness to Learn - Open to training and improving skills. Ability to communicate clearly with the Head Chef, sous chefs, and fellow kitchen staff. Strong teamwork and adaptability to support colleagues and ensure smooth service. Openness to feedback and continuous learning. Good knowledge of cooking techniques, knife skills, and ingredient preparation. Ability to follow recipes and plating standards consistently. Understanding of food safety, hygiene, and allergen protocols Ability to work quickly and accurately during busy service periods. Strong time management to prioritise tasks and ensure smooth kitchen flow. Ability to multi-task and stay organised under pressure Ensuring accurate portion control and consistent plating of dishes. Checking food quality, freshness, and presentation before service. Maintaining cleanliness and organization of the workstation Pay range and compensation package Competitive salary up to 12.60ph and discretionary bonus scheme 1 free night stay annually at our properties, with generous employee discounts thereafter. Loyalty rewards and referral bonuses. Company sick pay scheme. 2 paid volunteer days per year and annual fundraisers. Additional annual leave with length of service. Cycle to work scheme and use of gym facilities in our hotels. Access to activity workshops and an Employee Assistance Programme. Regular social activities. Click Apply to complete your application

Comprehensive healthcare support including a Medicash Health Cash Plan or Private Healthcare (family cover), Digital GP, Best Doctors second-opinion service and specialist cancer care. UK H&S and environmental legislation; Chartered IOSH and environmental diploma desirable. Head of Heath, Safety &

A highly driven individual is required as they will have responsibility for several SDMs and their Customers across Oracle Software as a Service (SaaS), Oracle EBusiness Suite (EBS), JD Edwards (JDE), and PeopleSoft (PS). Head of Service Delivery Management – Oracle. Version 1 is a market leader i

As an SDM you’ll report into the Head of Service Delivery IAS UK and will support the Service Delivery team to ensure the service delivery as agreed in the contract(s) and ensure SLA’s and customer satisfaction are achieved or exceeded. Service Delivery Managers are responsible for managing and

Version 1, based in Northern Ireland, is seeking a Head of Service Delivery Management to oversee the Enterprise Applications Managed Services. This leadership role involves driving service excellence, managing a team of Service Delivery Managers, and building strong customer relationships.

Preparation of a daily pack to include diary and papers for next two days with accompanying papers. The main role of this post is to manage the Head of the Civil Service (HoCS) Diary whilst providing support to the Head of the Civil Service Private Office. The individual’s duties will broadly refl

As Sous Chef, you will support the Head Chef in the daily operation of the kitchen, ensuring consistently high standards of food quality, presentation, and service across restaurant, banqueting, and event catering. Previous experience as a Sous Chef or strong Junior Sous Chef in a hotel or high‑vo

As Sous Chef, you will support the Head Chef in the daily operation of the kitchen, ensuring consistently high standards of food quality, presentation, and service across restaurant, banqueting, and event catering. Previous experience as a Sous Chef or strong Junior Sous Chef in a hotel or high‑vo

Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're looking for a highly experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex or time-critical major incidents, support team members during high-severity events, and ensure service delivery meets expectations. Successful candidates must be eligible for SC clearance. At Capita, we live by our values: Customer First, Always; ‍ Fearless Innovation; ? Achieve Together; Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results. What You'll Be Doing Leading and supporting the Major Incident Management team. Ensuring all incidents progress through to resolution within SLAs. Managing escalations when required. Delivering executive summaries during P1 incidents. Producing weekly and monthly MI reporting. Updating and maintaining process documentation. Driving continuous improvement across the MIM function. Providing leadership, mentoring, and coaching. Collaborating with cross-functional teams. Escalating issues to the Head of Major Incident Management. Managing team performance and reporting quality. Identifying future skills requirements. Expanding knowledge across Capita services. Essential Skills & Experience Significant experience managing major incidents in complex environments. Competent in delivering executive summaries during P1 incidents. Strong background in ITIL-aligned Incident Management. Experience supporting both public-sector and private-sector clients. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding of incident and problem management interaction. ITIL awareness. You Will Also Have Strong documentation and communication skills. Ability to stay calm and make decisions under pressure. Strong leadership and people-management. Excellent stakeholder engagement. Analytical problem-solving skills. Continuous-improvement mindset. How This Role Demonstrates Capita's Values Customer First Always Ensuring timely resolution of incidents within SLA. Providing clear executive summaries during P1s. Improving processes impacting customer outcomes. Fearless Innovation Driving continuous improvement. Enhancing process documentation. Achieve Together Leading, mentoring, and coaching the team. Collaborating with other business teams. Supporting colleagues during high-pressure incidents. Everyone is Valued Managing performance with fairness and transparency. Supporting knowledge sharing and development. Creating a supportive environment during critical incidents. Join Capita - Where Innovation Meets Opportunity Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognized organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors-government, healthcare, education, and finance-offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website What's in it for you? Office based Belfast Competitive Salary - on call allowance 23 days' holiday , rising to 27 (pro rata) - plus the option to buy more after qualifying period ?? Paid volunteering day with a charity of your choice Generous family leave policies • including 15 weeks' fully paid maternity, adoption, and shared parental leave ‍?? Cycle2Work scheme , pension, life assurance, and more Customer first, always ‍ Fearless innovation ? Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. TPBN1_UKTJ

This executive governance role is responsible for the oversight, delivery, and commercial performance of the EANI EdIS contract, ensuring Bromcom meets all contractual obligations, service commitments, and governance standards. The role covers contract management, customer relationship leadership, service management support, and the executive oversight of delivery teams. You will be accountable for the contract’s financial performance—including reporting, compliance, cost control, and margin protection—supported by the Bromcom finance team. As Bromcom’s largest contract to date, this role requires an experienced governance leader with a strong background in large-scale service delivery, public-sector contracting, and enterprise-level customer engagement. The successful candidate will bring proven experience in contract governance, service assurance, customer management, and programme oversight. Key Responsibilities Leadership & Governance Provide executive leadership for all Bromcom teams supporting the EANI contract, ensuring consistent performance, alignment, and accountability. Line manage the Principal Education Consultant, Head of Client Services, and Head of EANI Operations & Success. Ensure all delivery functions are equipped, motivated, and structured to meet challenging contractual and service delivery objectives. Develop, embed, and continuously refine governance processes across the programme to ensure service quality, compliance, and transparency. Contract Management Own all aspects of contract governance, including SLA monitoring, contractual adherence, KPI performance, milestone achievement, and change management. Oversee contractual escalations and work with EANI to resolve issues rapidly and constructively. Lead the creation and delivery of all mandated reporting (weekly, monthly, milestone and audit reports), ensuring complete accuracy and compliance with contractual templates and expectations. Manage the contract change process—authoring, assessing, and coordinating all variations—and ensuring commercial impacts are fully understood. Collaborate closely with legal colleagues to ensure the contract is effectively governed, risks are identified early, and compliance is maintained. Customer Relationship Management Act as the executive point of contact for EANI, building a strong and trusted partnership at senior levels. Provide leadership oversight to ensure Bromcom delivers an outstanding customer experience to EANI and all 1,500 schools. Work with the Chief Operations Officer to ensure seamless service delivery, high satisfaction, and consistent operational performance. Support Customer Services and Success teams in managing customer escalations, service-level commitments, and quality improvements. Programme & Service Management Support Provide governance oversight across the full programme lifecycle, ensuring delivery against all contract milestones. Work with programme and project management resources to maintain a robust delivery plan that reflects EANI dependencies, operational constraints, and evolving priorities. Oversee the monitoring of migrations, onboarding, training delivery, service readiness, and customer support performance. Ensure CRM D365 is maintained as the single source of truth for programme documentation, reporting, status tracking, and governance records. Skills & Experience Proven experience establishing and leading teams through large-scale change or new programme setup. Strong background in contract governance, contract management, and service delivery assurance in large public-sector or enterprise environments. Skilled in managing KPIs, SLAs, and contract performance, with the ability to analyse and interpret complex programme and service data. Experience engaging with senior customer stakeholders within public authorities or large organisations. Strong resource management capabilities, including planning, forecasting, and performance tracking. Proficiency in programme reporting and analysis—experience with MS Project and MS Dynamics is advantageous. Excellent communication, issue-resolution, and conflict-management skills. Experience with MIS systems and the education sector is highly desirable. Key Relationships Build and maintain a strong, collaborative relationship with EANI at operational, programme, and executive levels. Partner with internal Bromcom leaders, particularly the Chief Operations Officer, to maintain delivery cohesion. Engage with the Chief Technical Officer to align technology and service innovations with contractual expectations. Provide regular governance updates and strategic insights to the Managing Director. Governance Responsibilities Chair weekly internal governance meetings with senior leads, ensuring alignment on risks, actions, and forward planning. Own and manage the programme’s risk, issue, action, and dependency (RAID) framework with full transparency. Attend all EANI governance and programme forums, representing Bromcom at senior level and contributing proactively to strategic discussions. * Ensure full audit readiness and adherence to all compliance expectations across the contract. Travel Expectations Travel to EANI locations in Northern Ireland approximately two days per month. Travel to Bromcom offices twice per month for executive and operational meetings. Headline KPIs 1. Contract & Service Performance: Ensure full delivery of all contractual milestones, SLAs, KPIs, and reporting commitments, resulting in acceptance and approval by EANI. 2. Financial Performance: Ensure timely payment of all contract milestones (within <60 working days) and support financial performance through strong governance and cost control. 3. Customer Relationship Health: Maintain high confidence and trust from EANI through proactive relationship management, transparent reporting, and effective issue resolution. 4. Governance & Compliance: Maintain accurate governance records, ensure adherence to all contractual processes, and avoid any compliance breaches or adverse audit findings. Bromcom is an equal opportunities employer

Sigma Recruitment is seeking a dynamic leader for a key role in customer service and internal sales within an SME manufacturing environment. This position offers the autonomy to shape operations while leading a dedicated team. The ideal candidate will possess proven leadership experience in customer

You will report to the Global Head of Client Service and serve as the most senior client service leader in the region, accountable for service quality, team performance, and operational excellence across all product lines. It is the policy of the firm to ensure equal employment opportunity without d

At Barchester, we are offering a rare opportunity for an experienced IT Project Manager to join us in a new permanent position. In this role, you will be responsible for managing the full lifecycle of IT projectsensuring delivery on time, within budget, and to a high-quality standard. Maintain the c

If needed, try out products or services ahead of your session. Earn up to £700 a week in your free time by providing feedback on everyday products and services. If the idea of getting paid to voice your opinions, test products, and contribute to market innovation appeals to you - and you're looking

We are seeking an experienced Senior Electrical Project Manager to lead the delivery of complex high-voltage xrnqpay transmission and energy infrastructure projects across the UK.

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Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based). To join us in this role, youll have experience of working in a customer service environment and managing rela

Monitor service delivery, ensuring all contracts meet performance and quality standards. Strong knowledge of UK & Ireland geography and transport regulations. High level of IT literacy (digital-first operation).

Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Are you someone that has a wealth of life experience which could help you navigate challenging situations? This co

Job Description The Building & Construction Project Manager will play a key role in delivering major site based construction initiatives.This role is ideal for someone who brings strong client side construction project management experience, thrives in a fast paced setting, and enjoys leading projec

Job Description Supervisor, Team Leader, Floor Manager, Retail, Luxury, Beauty, Cosmetics, Skincare, Fragrance, Belfast, Full Time Supervisor Luxury Beauty Brand (Flagship Location) We are looking for an experienced and operations-driven Supervisor to join this fabulous location for a luxury beauty

As a Senior Project Manager in our PMCM Rail team, you will lead delivery of complex rail projects of regional and national significance—including heavy rail, light rail and metro schemes—ensuring projects are delivered safely, to a high standard of quality, on programme and within budget, while

Broadland Housing Association is seeking a proactive Customer Service Advisor to provide excellent service to residents. The position offers enhanced annual leave, training opportunities, and a generous pension scheme, with a starting salary of £27,025 per annum. Applicants should have GCSE passes

We offer competitive pay, professional development support, and generous benefits to foster growth.

Understanding and controlling the vacancy position across the operational workforce, signing off Eploy vacancy requests and tracking the progression of candidates through the recruitment pipeline into the workforce, so that the sum of vacancies and filled roles matches the workforce plan. Owning and

Candidates should have a strong HR background, knowledge of employment law, and leadership experience. This is a fantastic opportunity for proactive professionals passionate about operational excellence.

Competitive salary, generous leave, private medical insurance, and a pension scheme offered.

The position offers market-leading compensation and benefits including wellness programs and professional development opportunities. This role involves leading design and implementation of security assessments while managing and mentoring team members.

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. Vacherin officially formed part of CH&CO Catering Group Ltd in 2021. Are you passionate about food, drink and service, want to be part of an award-winning hospi