Head of service jobs in SunderlandCreate job alerts

Newcastle upon Tyne-based law practice seeks an experienced Head of Private Client to lead and develop the department. The role combines legal expertise with people leadership, delivering exceptional client service and strategic direction. You will shape the department’s future, support colleagues, and drive performance in a senior leadership capacity. The ideal candidate will bring significant Private Client experience, a track record of managing complex matters, and the credibility to lead at #J-18808-Ljbffr

Rewards and Benefits on Offer; Competitive starting salary Monday – Friday working hours promoting a healthy work/life balance Excellent holiday allowance and Christmas shutdown Company Pension Scheme Death in Service Scheme Company laptop and mobile provided Employee Assistance Programme Onsite free parking Working Hours; Monday to Thursday 7.15am to 4pm or 8am to 4.45pm Friday is 7.30am to 12 or 8am to 12.30pm The Company you will be working for; MTrec Commercial are proudly representing our industry leading client on their search to appoint a Company Accountant to join their team on a full time and permanent basis. If you feel you have the required skill and experience, then please apply for an immediate response! The Role you will be doing; Financial Reporting Assist in the preparation of the company’s monthly management accounts by the 7th working day of each month. Assist in the production of the company’s detailed variance analysis and performance reporting by the 9th working day. Jointly maintain the general ledger to ensure financial reporting is accurate and compliant with UK GAAP and Companies Act requirements Planning and Forecasting Assist in the preparation of annual budgets and profit plans. Prepare regular financial forecasts and updates. Financial Control Maintain and strengthen internal control systems to safeguard company assets. Manage fixed asset accounting. Oversee inventory accounting including validation of stock and work in progress (WIP) valuations. Monitor job profitability and review write-offs where necessary. Compliance and Statutory Reporting Manage VAT returns, PAYE reporting and statistical reporting obligations. Prepare supporting analysis for statutory accounts and external auditors. Support group reporting requirements to head office. Business Support Provide financial analysis to support operational and strategic decisions. Evaluate financial viability of capital expenditure and revenue projects. Work closely with operational managers to ensure financial targets are achievable and aligned with business strategy. Team Management Manage and support payroll, sales ledger and purchase ledger functions. Provide guidance and development support to finance team members. Continuous Improvement Identify opportunities to improve financial processes, systems and reporting. Support continuous improvement initiatives across the organisation. General Responsibilities Participate in management and communication meetings. Comply with company health and safety, environmental and HR policies. Undertake other duties reasonably required within the finance function. Key Performance Indicators (KPIs) Delivery of monthly management accounts by the 7th working day. Delivery of financial performance reports by the 9th working day. Accuracy and reliability of financial reporting. Effective financial control and compliance. About You; Qualifications Fully or part-qualified accountant (ACA, ACCA, CIMA) or equivalent professional experience. Experience Essential:- Experience in management accounting. Experience producing monthly management accounts and financial reports. Experience with budgeting, forecasting and financial planning. Experience working in a manufacturing or engineering environment. Experience working with ERP or MRP systems (e.g. Syspro, SAP). Experience preparing year-end audit working papers. Experience working to tight reporting deadlines. Desirable:- Experience of VAT, PAYE and HMRC reporting. Experience of inventory accounting and work in progress (WIP) valuation. Experience supervising or mentoring finance staff. Skills Advanced Microsoft Excel skills including pivot tables and data analysis. Strong analytical and problem-solving skills. Ability to interpret complex financial information and present it clearly. Strong organisational and time management skills. Ability to influence and support non-financial managers. Personal Attributes High level of accuracy and attention to detail. Proactive and solutions-focused approach. Ability to challenge existing processes and drive improvements. Strong communication skills, both written and verbal. Ability to work collaboratively within a management team

The Customer Success Manager is responsible for driving customer value realisation, retention and expansion within Celeritys growth segment customer base. You will own the customer lifecycle from onboarding through to advocacy, building and maintaining strong relationships that secure renewals, generate expansion opportunity and make a positive impact on Net Revenue Retention (NRR) and our Net Promoter Score (NPS). Working closely with the Head of Customer Success, Sales, Account Mangement, Marketing, Technical and Delivery teams, you will manage a portfolio of 50-75 growth segment customers, ensuring they realise value from their investment and achieve their business objectives. You will play a critical role in shaping Celeritys evolving Customer Success function, driving process development, and contributing to the teams positive image and reputation both within Celerity and externally.The ideal candidate will have previous experience in a customer success, account management or customer-facing role within B2B software, technology or professional services, driving customer retention, expansion and Net Revenue Retention. You should have a strong understanding of SaaS and subscription business models, including key metrics (NRR, GRR, churn, NPS), managing customer lifecycles and use of CRM and sales tools (Salesforce, HubSpot or similar). You will demonstrate commercial acumen and excellent relationship and stakeholder management alongside the ability to manage multiple priorities in a fast paced environment.This is an excellent opportunity for a self-motivated, commercially-minded professional who thrives in a dynamic, fast-growing environment. Youll be part of a small, high-performing Customer Success team with genuine autonomy, clear ownership and the chance to shape how customer success operates at Celerity as we scale. Youll work closely with technical and commercial teams across the business, gaining exposure to cutting-edge technology and enterprise clients.Role & ResponsibilitiesCustomer Onboarding & ImplementationPartner with sales and delivery teams to develop tailored onboarding plans for new customers including Customer Success Plans.Own the customer onboarding experience, ensuring successful system adoption and time-to-value.Establish executive relationships and set expectations for ongoing support and strategic engagement.Track onboarding milestones and proactively resolve blockers to ensure smooth implementation.Service Delivery & Strategic ReviewsConduct regular business reviews and quarterly strategic business reviews (QBRs) with key accounts.Monitor customer health metrics, identify at-risk accounts and take proactive measures to prevent churn.Ensure customers are realising value and achieving their desired business outcomes.Manage escalations professionally and work across the business to resolve customer issues.Relationship & Account ManagementBuild and maintain strong executive relationships across customer accounts.Understand customer business objectives, challenges and opportunities for expansion.Work collaboratively with internal technical teams to ensure first-class service delivery.Act as the voice of the customer, providing feedback to product and commercial teams.Expansion & Lead GenerationIdentify expansion and upsell opportunities within the existing customer base.Collaborate with Sales on pipeline development and deal support.Generate qualified leads and referral opportunities through strong customer relationships.Drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) metrics.Working with Marketing on the development of customer references and case studies.Process Development & CollaborationContribute to the development of Customer Success processes, playbooks and best practices.Work cross-functionally with Technical, Delivery, Sales and Commercial teams to align on customer outcomes.Share insights and learnings to improve the overall customer experience and CS function.Support wider CS initiatives and team goals as required.Performance & MetricsMaintain accurate customer records and activity tracking in CRM.Monitor and report on key CS metrics (NRR, GRR, NPS, churn, lead gen, time-to-value).Analyse customer health and engagement data to identify trends and plan customer management accordingly.Present performance insights and recommendations to senior stakeholders.CollaborationWork collaboratively with Customer Success colleagues, Sales, Account Management, Marketing, Technical and Delivery teams to align objectives to drive customer and business outcomes.Collaboration with key business partners.Support wider Customer Success initiatives where required.Contribute to a high-performing, collaborative Customer Success team.TPBN1_UKTJ

Are you an experienced Supply Chain leader within the FMCG industry? Do you have a proven track record of leading end to end supply chains including procurement and all planning areas? Are you operationally focussed with the ability to drive efficiencies and support an FMCG business through transformation and growth? MacGregor Black are partnering with a leading food business on the search for a Head of Supply Chain. This is a PERM role based in Sunderland. Key Responsibilities: • Take ownership of the complete supply chain from raw material procurement through to customer delivery., • Continuously improve service levels, efficiency, stock availability and supply chain performance., • Build strong supplier relationships and monitor supplier performance., • Own supply and demand planning, ensuring production is aligned with customer requirements., • Manage stock levels and minimise both shortages and unnecessary waste., • Manage the movement of finished products from the factory through to customers and retail distribution centres/stores., • Manage retailer forecasts, orders, delivery requirements and changes in demand., • Establish and monitor key supply chain KPIs, including OTIF, stock availability, waste, forecast accuracy, supplier performance and logistics costs. What We're Looking For: • Proven experience in an end-to-end supply chain management role., • Significant experience within food manufacturing– essential., • Experience managing supply chains serving major UK retailers., • Chilled food experience., • Strong understanding of procurement, demand planning, production planning, stock management and logistics., • Experience managing raw material suppliers and third-party logistics providers., • A strong understanding of OTIF, service levels, waste, stock and supply chain costs., • Excellent problem-solving skills and the ability to make decisions quickly., • Strong analytical and commercial skills., • A hands-on approach – someone who is prepared to get into the detail and personally resolve issues rather than simply delegate them., • The ability to work effectively in a fast-moving environment where priorities can change quickly. Salary – up to £90k + package Please contact Rob Blackburn today for further information.

Join this leading firm as the Head of Commercial Property Our client is looking for a dynamic and experienced Commercial Property Solicitor to lead an established and thriving Commercial Property Team at its Black Country office. This is an exceptional opportunity for a Senior Legal Professional ready to take on a leadership role. You'll oversee a high-quality caseload of commercial property matters while providing strategic direction and mentorship to the team. The firm is seeking someone with extensive experience across a broad spectrum of commercial property work, strong leadership skills and a client-first mindset. • Manage a diverse caseload of commercial property transactions, • Lead and supervise the Commercial Property Team, • Build and maintain strong relationships with clients, • Contribute to the firm's business development and growth initiatives, • A senior leadership role within a highly regarded regional law firm, • A collaborative and supportive working environmentFull administrative support, • Genuine opportunities for career progression and involvement in firm-wide projects You will have a minimum of 5 years' PQE in commercial property law, proven leadership experience and a track record of delivering outstanding client service. Excellent communication, team management and organisational skills are essential. #INDCATN #J-18808-Ljbffr

• On-target earnings up to £38,700, • Comprising a base salary of £32,000, • An uncapped monthly bonus scheme with average additional earnings of £6,700 per year., • 5 days a week, • Earn extra with our refer a friend scheme T&Cs Apply Were the UKs largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme. As a Vehicle Technician/ Mechanic, you will be already skilled in servicing and repair/replacement work. Youll have the ability to carry out more complex tasks such as clutches and timing belt replacements and diagnostics in areas such as vehicle electrics, brake steering and suspension systems. Benefits Include: • 5.6 weeks annual leave, • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores, • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more, • Family & Friends Discount Events, • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme, • Financial planning support via Wagestream - access up to 30% of your salary in advance, • GP Access, 364 days a year, 24 hours a day, • Join the Share save scheme with a 20% discount on shares, • Health Cash Plan to access wellbeing services and claim back healthcare costs, • Pension Scheme & Life Assurance You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too. Skills and experience • Must have a Level 3 in Light Vehicle Maintenance and Repair or equivalent OR time served experience, • Must have a full drivers licence with no more than 9 points, • Experienced Technician/Mechanic able to carry out diagnostic work (brakes, steering/suspension, engine) and more complex repair and replacements (coolant/diesel injectors, head gasket, brakes, electrical) National Tyres and Autocare is part of the Halfords family. Were in an exciting chapter rapidly growing our business with a focus on motoring services and electric mobility. Were the UKs leading retailer of motoring and cycling products and services, and the UKs largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. JBRP1_UKTJ

Rewards and Benefits on Offer; Competitive starting salary Monday – Friday working hours promoting a healthy work/life balance Excellent holiday allowance and Christmas shutdown Company Pension Scheme Death in Service Scheme Company laptop and mobile provided Employee Assistance Programme Onsite free parking Working Hours; Monday to Thursday 7.15am to 4pm or 8am to 4.45pm Friday is 7.30am to 12 or 8am to 12.30pm The Company you will be working for; MTrec Commercial are proudly representing our industry leading client on their search to appoint a Company Accountant to join their team on a full time and permanent basis. If you feel you have the required skill and experience, then please apply for an immediate response! The Role you will be doing; Financial Reporting Assist in the preparation of the company's monthly management accounts by the 7th working day of each month. Assist in the production of the company's detailed variance analysis and performance reporting by the 9th working day. Jointly maintain the general ledger to ensure financial reporting is accurate and compliant with UK GAAP and Companies Act requirements Planning and Forecasting Assist in the preparation of annual budgets and profit plans. Prepare regular financial forecasts and updates. Financial Control Maintain and strengthen internal control systems to safeguard company assets. Manage fixed asset accounting. Oversee inventory accounting including validation of stock and work in progress (WIP) valuations. Monitor job profitability and review write-offs where necessary. Compliance and Statutory Reporting Manage VAT returns, PAYE reporting and statistical reporting obligations. Prepare supporting analysis for statutory accounts and external auditors. Support group reporting requirements to head office. Business Support Provide financial analysis to support operational and strategic decisions. Evaluate financial viability of capital expenditure and revenue projects. Work closely with operational managers to ensure financial targets are achievable and aligned with business strategy. Team Management Manage and support payroll, sales ledger and purchase ledger functions. Provide guidance and development support to finance team members. Continuous Improvement Identify opportunities to improve financial processes, systems and reporting. Support continuous improvement initiatives across the organisation. General Responsibilities Participate in management and communication meetings. Comply with company health and safety, environmental and HR policies. Undertake other duties reasonably required within the finance function. Key Performance Indicators (KPIs) Delivery of monthly management accounts by the 7th working day. Delivery of financial performance reports by the 9th working day. Accuracy and reliability of financial reporting. Effective financial control and compliance. About You; Qualifications Fully or part-qualified accountant (ACA, ACCA, CIMA) or equivalent professional experience. Experience Essential Experience in management accounting. Experience producing monthly management accounts and financial reports. Experience with budgeting, forecasting and financial planning. Experience working in a manufacturing or engineering environment. Experience working with ERP or MRP systems (e.g. Syspro, SAP). Experience preparing year-end audit working papers. Experience working to tight reporting deadlines. Desirable Experience of VAT, PAYE and HMRC reporting. Experience of inventory accounting and work in progress (WIP) valuation. Experience supervising or mentoring finance staff. Skills Advanced Microsoft Excel skills including pivot tables and data analysis. Strong analytical and problem-solving skills. Ability to interpret complex financial information and present it clearly. Strong organisational and time management skills. Ability to influence and support non-financial managers. Personal Attributes High level of accuracy and attention to detail. Proactive and solutions-focused approach. Ability to challenge existing processes and drive improvements. Strong communication skills, both written and verbal. Ability to work collaboratively within a management team. TPBN1_UKTJ

Job Title: Customer Services Technician – Multi-Trade (No Weekend Work!) Location: Newcastle / North-East Region Salary: Competitive Salary + 10% Bonus Potential + Great Benefits Package Job Type: Full-time, Permanent Love working with your hands, solving problems, and making someone's day brighter? On behalf of our amazing client—one of the UK's most respected national homebuilders—we're looking for a skilled, friendly, and reliable Customer Services Technician to join their close-knit North-East team! If you're a multi-skilled trade pro who takes real pride in your work and enjoys chatting with people, this is the perfect spot to build a long-term career with a company that genuinely values its people. What's in it for You? • Financial Perks: Competitive base salary + up to 10% annual bonus., • Company Ride: Dedicated company van provided., • Time to Unwind: 26 days annual leave + public holidays + your birthday off!, • Work-Life Balance: Supportive team culture with real investment in your growth. What You'll Be DoingAs the field-facing star of the customer service team, you'll head out to customer homes across the region to handle minor repairs, touch-ups, and fixes. • Fixing & Finishing: Carrying out general multi-trade remedial work (joinery, plaster patching, painting, and general repairs) in occupied and new homes to a high standard., • Brightening Days: Delivering polite, helpful, and top-tier customer service every time you step through a front door., • Team Communication: Keeping in touch with the central office hub to update task statuses and check off completed jobs., • Safety First: Working safely, neatly, and respectfully—ensuring property protection and proper gear are used at all times., • Closing the Loop: Gathering signed customer satisfaction sign-offs after completing your work. What We're Looking For • Multi-Trade Expertise: Practical experience in joinery, plaster patching, basic brickwork, painting, decorating, and general maintenance (housebuilding background is a big plus!)., • People Skills: A courteous, friendly attitude and the ability to build great relationships with homeowners and internal team members., • Pride in Your Work: A sharp eye for detail, a tidy work ethic, and a professional appearance., • Safety Mindset: Knowledge of standard health and safety practices on site and in homes. Ready to Join the Team?If you're ready to bring your trade skills to a supportive environment where your hard work is celebrated, we want to hear from you! Apply today with your CV to get started. JBRP1_UKTJ

About the Role Job Purpose To provide inspirational and forward-thinking leadership and development of the Norfolk Music S

Head of Service to oversee the running of its service department. Head of Service / Fire & Security Service Manager. The role carries responsibility for the financial performance and profitability of the department, as well as overseeing KPIs and SLAs.

As Head of Customer Service, you will have the opportunity to build, influence and transform a function with genuine executive visibility and long-term career potential. Reporting into the senior leadership team, you will take ownership of a customer service operation supporting a substantial volume

The Norfolk Music Service supports schools, stakeholders, families and young people by delivering high-quality teaching and learning, offering a wide range of services and products through direct trading with a centrally retained teaching team and an annual turnover of £1 million. To lead strategic

Head of Service to oversee the running of its service department. Head of Service / Fire & Security Service Manager. The role carries responsibility for the financial performance and profitability of the department, as well as overseeing KPIs and SLAs.

Basildon Borough Council seeks a Chief Executive to provide corporate and strategic leadership, uniting Members and officers and translating political ambition into disciplined delivery. You will guide organisational change, drive Basildon’s economic growth and ensure open, transparent governance

Proven leadership of service desk and/or field engineering teams, with a track record of SLA performance and customer satisfaction Strong stock, asset and inventory control experience, ideally where stock is managed as a financial asset Procurement and cost-control experience with clear approval a

Lead Basildon Council, providing strategic direction and stability during a crucial period.Drive improvement, foster confidence, and champion economic growth for the borough and South Essex.

Lead advisor for commercial and investment property matters in the public sector, maximizing income and optimizing asset performance while supporting regeneration and corporate goals.

Proof of your right to work self-employed in the UK. Make sure you have your ID, driving license (for scooter and car drivers) and proof of right to work. Take advantage of busy areas and earn more at evenings and weekends.

With potential parcel earnings of £300 - £500+ per week, regular local rounds and early access to earnings, there’s plenty of opportunity to make the season rewarding. Join 30,000+ couriers delivering for some of the UK’s biggest brands. Use our route optimisation software to help plan your de

With potential parcel earnings of £300 - £500+ per week, regular local rounds and early access to earnings, there’s plenty of opportunity to make the season rewarding. Join Evri as a self-employed courier and earn extra bonuses on top of your usual parcel payments during our busy Christmas seaso

Were looking for canny locals to join our new Gateshead site this summer people who get that a doorstep delivery of bacon, eggs, and tea isn't just a job; its a public service. We offer proper Gateshead graft with stable shifts and all the gear to keep you. Ocado Logistics: Be the Angel of the South

Whether you're an experienced driver or looking to move into the logistics sector, we offer competitive earnings and full operational support.

Ready to earn a reliable income on your own terms? Join 30,000+ couriers delivering for some of the UKs biggest brands. We offer consistent, year-round work the same rounds, the same familiar faces with the freedom to fit deliveries around your life.

Inpost is one of the UK's largest parcel delivery networks, delivering millions of parcels every week across the UK, including to over 10,000 parcel lockers.

The company works with structural steel and provides services including shot blasting an.

The Recruitment Crowd is currently recruiting on behalf of our well-known and industry-leading client based in the Tyneside area.

With potential parcel earnings of £300 - £500+ per week, regular local rounds and early access to earnings, there’s plenty of opportunity to make the season rewarding. Join 30,000+ couriers delivering for some of the UK’s biggest brands. Complete your agreed round safely and provide a friendly

Our promise to you \n \n- Competitive salary\n \n- Equivalent of 25 days' annual leave plus Bank Holidays\n \n- Pension scheme\n \n- Life insurance\n \n- On-the-job training and progression\n \n- Recognition scheme\n \n- Refer a friend\n \n- Flexible benefits, including high street savings, cycle to

With potential parcel earnings of £300 - £500+ per week, regular local rounds and early access to earnings, there’s plenty of opportunity to make the season rewarding. Regular local work - Familiar rounds and agreed delivery days, with opportunities throughout the year Flexibility within your

Our promise to you \n \n- Competitive salary\n \n- Equivalent of 25 days' annual leave plus Bank Holidays\n \n- Pension scheme\n \n- Life insurance\n \n- On-the-job training and progression\n \n- Recognition scheme\n \n- Refer a friend\n \n- Flexible benefits, including high street savings, cycle to

With potential parcel earnings of £300 - £500+ per week, regular local rounds and early access to earnings, there’s plenty of opportunity to make the season rewarding. Join Evri as a self-employed courier and earn extra bonuses on top of your usual parcel payments during our busy Christmas seaso

Our promise to you \n \n- Competitive salary\n \n- Equivalent of 25 days' annual leave plus Bank Holidays\n \n- Pension scheme\n \n- Life insurance\n \n- On-the-job training and progression\n \n- Recognition scheme\n \n- Refer a friend\n \n- Flexible benefits, including high street savings, cycle to

With potential parcel earnings of £300 - £500+ per week, regular local rounds and early access to earnings, there’s plenty of opportunity to make the season rewarding. Join 30,000+ couriers delivering for some of the UK’s biggest brands. Use our route optimisation software to help plan your de

Our promise to you \n \n- Competitive salary\n \n- Equivalent of 25 days' annual leave plus Bank Holidays\n \n- Pension scheme\n \n- Life insurance\n \n- On-the-job training and progression\n \n- Recognition scheme\n \n- Refer a friend\n \n- Flexible benefits, including high street savings, cycle to

With potential parcel earnings of £300 - £500+ per week, regular local rounds and early access to earnings, there’s plenty of opportunity to make the season rewarding. Join 30,000+ couriers delivering for some of the UK’s biggest brands. Use our route optimisation software to help plan your de

Carrying out frequent audits of condition of areas of responsibility and report any damage or repair requirements immediately to the Management team. This responsibility includes identification of training needs, recommending training, monitoring and evaluating the effect of the training \n \n Ideal

With potential parcel earnings of £300 - £500+ per week, regular local rounds and early access to earnings, there’s plenty of opportunity to make the season rewarding. Regular local work - Familiar rounds and agreed delivery days, with opportunities throughout the year Flexibility within your da

Your role will include:\n \n - Developing the independent living skills and community inclusion of service users\n \n - Identifying and accessing activities with service user to promote valued and meaningful lifestyles\n \n - Providing respectful personal care, emotional and practical support to ser

Our promise to you \n \n- Competitive salary\n \n- Equivalent of 25 days' annual leave plus Bank Holidays\n \n- Pension scheme\n \n- Life insurance\n \n- On-the-job training and progression\n \n- Recognition scheme\n \n- Refer a friend\n \n- Flexible benefits, including high street savings, cycle to

With potential parcel earnings of £300 - £500+ per week, regular local rounds and early access to earnings, there’s plenty of opportunity to make the season rewarding. Use our route optimisation software to plan an efficient delivery round. Join 30,000+ couriers delivering for some of the UK’s