Marketing Associate
13 days ago
North End, Portsmouth
Company Overview Hush Clean Limited is a trusted provider of professional and reliable cleaning services across both residential and commercial environments. We take pride in delivering spotless, hygienic, and welcoming spaces for our clients. Our team is dedicated to excellence, ensuring that every project is completed with precision, care, and a strong commitment to customer satisfaction. Position We are seeking a dynamic and experienced Company Manager/Commercial Manager to oversee our cleaning service operations. The ideal candidate will demonstrate strong leadership skills and a proven track record in managing commercial activities within a service-based environment. This role requires a strategic thinker who can drive business growth, enhance client relationships, and ensure operational efficiency. The Commercial Manager will be responsible for managing staff deployment, coordinating cleaning contracts, and optimising service delivery whilst maintaining high standards of professionalism, safety, and customer satisfaction. Duties • Lead and manage daily operational activities across cleaning sites, ensuring compliance with company policies and service standards., • Oversee scheduling and staff allocation to ensure efficient service coverage and resource use., • Manage client accounts, including onboarding, service agreements, contract renewals, and customer satisfaction follow-up., • Develop and implement business development and service improvement strategies to support revenue growth., • Conduct staff induction, training, and development programmes to ensure a skilled and motivated workforce., • Manage payroll processes, ensuring accuracy in staff hours, rota records, and compliance with employment regulations., • Monitor staff performance through coaching, mentoring, and regular performance reviews., • Manage recruitment processes, including interviewing and selecting suitable cleaning operatives and supervisors., • Oversee procurement and stock control of cleaning materials, equipment, and PPE in a cost-efficient manner., • Ensure health and safety compliance, including risk assessments, site protocols, and COSHH requirements., • Provide excellent customer service by responding to client queries, resolving issues promptly, and maintaining positive relationships., • Experience / Qualifications, • 1–2 years’ proven experience in cleaning operations management, facilities management, hospitality supervision, or a similar commercial role., • Strong negotiation and client management skills, with the ability to maintain long-term service contracts., • Bilingual or multilingual abilities (preferred) for effective communication with diverse clients and staff., • Familiarity with scheduling systems, timesheet management, and service delivery reporting., • Experience in service-based marketing, customer retention strategies, or tendering processes., • Excellent organisational skills with the ability to manage multiple sites and deadlines efficiently., • Strong time management skills to prioritise operational and administrative responsibilities effectively., • A background in residential, office, or commercial cleaning services is advantageous but not essential.
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