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At NHS Shared Business Services, we work at the heart of the NHS supporting Trusts and Integrated Care Systems to operate more efficiently, transform services, and focus on what matters most: patient care. Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. We are now looking for an experienced Account Director to take ownership of a portfolio of key NHS clients, building trusted executive-level relationships and driving sustainable account growth through insight-led, consultative engagement. We have three hybrid roles available, each aligned to a specific territory: London, the South East and the Midlands. What youll bring: • Client Relationships & Executive Engagement: Build and maintain trusted advisor relationships with C-suite and senior NHS stakeholders, leading strategic account planning, governance, and resolution of escalated issues while representing the organisation across key client forums., • Contract & Commercial Management: Own and manage large-scale NHS BPO contracts end-to-end, ensuring compliance, effective change control, commercial rigour, risk management, and clear internal reporting on account health and performance., • Account Growth & Financial Performance: Drive financial performance across NHS accounts through revenue growth, margin improvement, and robust financial governance, leading regular performance reviews in partnership with Finance and Operational leadership., • Growth Strategy & Cross-sell Opportunities: Identify and convert growth opportunities across shared services, consulting, and digital offerings; collaborate on tailored proposals; and support RFI/RFP responses and commercial negotiations aligned to NHS priorities., • Right at Source Service Consumption & Compliance: Partner with Operations and Service Managers to drive client adherence to Right at Source service delivery models across NHS organisations, embedding best practice through stakeholder engagement, training, and data-led insight on compliance, uptake and performance., • Proven experience as an Account Director or Senior Client Partner managing large-scale NHS or Public Sector accounts., • Strong BPO or shared services background (e.g. Finance, Procurement, HR), with a deep understanding of NHS structures, funding models and transformation drivers., • Demonstrated success in managing complex contracts and P&L portfolios in excess of £10m., • Strong commercial acumen with a clear track record of upsell and cross-sell growth within strategic accounts., • Excellent communication, influencing and negotiation skills, with the ability to build trusted relationships with senior stakeholders and manage contracts in line with best practice and contract law.

Your new company Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. One of the largest Central Government Organisations, partaking in an ERP Programme moving to Oracle Fusion by 2028 and improving and transforming back-office functions across Central Government Your new role ERP Programme Delivery Director - Oracle Fusion - 12 months+ What you'll need to succeed We are supporting a high-profile client in hiring an ERP Programme Delivery Director, who can take ownership of planning, stakeholder engagement, system readiness activities and business change and transformation requirements across a high-profile Central Government Programme, moving back-office functions to Oracle Fusion. You will be part of the Synergy Programme, delivering a more modern, continuously improving shared services model, designed by and for the Government, making the client more efficient, effective and able to deliver better for the people of the UK. This is a leadership role - knowledge of ERP Transformation Programmes is essential, an understanding of ERP technology is required, with knowledge of Oracle Fusion as a highly desired product, but your strength will be across: • Planning and delivering business change to realise benefits., • Building strategic partnerships between the internal functions (Finance, HR, Commercial and DDAT) and the Synergy Programme, providing expert delivery knowledge to the client and into the Synergy on best practice to assure transformation is achieved., • Managing partnerships extending into other government departments within the cluster to ensure best practice is shared., • Vision setting and stakeholder engagement to gain ownership and sponsorship across the client's estate and its Arms Length Bodies of the transformation., • Translating the vision into the strategic approach and pathway for delivery., • Providing strong, visible leadership of the Transformation programme by driving the delivery of the Synergy strategy and the client's vision., • Owning the Synergy delivery plan, which will combine the activities of the central Synergy plan with the proactive enabling work that the client chooses to do, including representation in the Common Operating Model work and aligning processes across the Departments., • Providing regular briefings to senior leadership within the client estate advising on changes to the Synergy programme., • Overseeing internal governance, ensuring appropriate sign off and oversight of Synergy decisions. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be

Group Hr Director • Lead and develop a high-performing HR function across all Centres of Excellence, including Reward, Talent, L&D, ER, and People Operations • Define and execute a forward-looking people strategy aligned to business transformation goals • Lead complex change and transformation programmes, ensuring engagement, pace and delivery • Oversee and evolve employee relations strategy, including engagement with Trade Unions and European Works Councils • Embed a modern, scalable People Operating Model that supports growth, efficiency and consistency • Champion inclusive leadership and ensure a culture that enables performance, accountability and progression, • Act as a trusted advisor to senior stakeholders, influencing decision-making at Executive and Board level • Drive organisational design, workforce planning and capability development across a multi-site, international environment Our customer is a highly commercial multi-site international FMCG business with a passion for innovation, customer-centricity and talent development. Reporting to the CPO, and partnering the regional MD, the People Director will lead a sizeable, multi-disciplinary HR function and act as a true strategic partner to the business. You will play a central role in driving organisational performance, capability and culture across a complex, international footprint. The organisation is undergoing a sustained period of change, including: • Implementation of a new HRIS platform • Ongoing M&A activity and divestments • Driving operational efficiencies and cost optimisation • Designing and embedding a new People Target Operating Model • Developing career architecture and progression pathways • Evolving reward frameworks and propositions • Elevating management and leadership capability Must be commercially astute, credible and highly experienced HR leader who thrives in complexity and change. • Proven experience leading a full-service HR function, spanning all Centres of Excellence • A track record of operating at strategic leadership level within a large, multi-site and international environment • Deep expertise in Trade Union engagement and negotiation, alongside experience working with European Works Councils • Demonstrated success delivering large-scale transformation programmes (e.g. HRIS, TOM design, M&A integration/separation, efficiency drives) • Strong organisational design and change leadership capability • The ability to balance strategic vision with operational execution • Gravitas, resilience and the ability to influence at the most senior levels • A leadership style that builds high-performing, engaged and accountable teams This is a rare opportunity to step into a role with genuine breadth, complexity and impact. You will be part of a leadership team shaping the future of a well-established yet evolving international business. For an ambitious People Director, this offers: • A platform to lead transformation at scale • The ability to shape and modernise the entire people agenda • Exposure to complex, high-value business change • The opportunity to build and leave a lasting legacy