Assitant Customer Service Manager
4 days ago
Aldershot
Assistant Customer Service Manager Location: Aldershot, Hampshire Salary: £36,000 (depending on experience) Hours: Monday – Thursday: 08:30 – 17:30 | Friday: 08:30 – 17:00 (Office-based) Overview We are currently recruiting for an Assistant Customer Service Manager to join a growing and dynamic business based in Aldershot. This is a varied and hands-on role, supporting the Customer Service Manager in overseeing day-to-day operations, developing the team, and ensuring a consistently high level of service is delivered to customers. This opportunity would suit someone with strong customer service experience who is looking to step into a more senior, supervisory role within a fast-paced environment. The Role Working closely with the Customer Service Manager, you will support the team across training, operations and account management, while also acting as a point of escalation for customer queries. Key responsibilities Include: Training & Development • Creating clear and user-friendly training documentation across the department, • Producing product briefing materials for the Customer Service team, • Supporting induction and training of new starters, • Delivering training sessions and refreshers to upskill the team, • Managing holiday requests via the internal HR system, • Supporting return-to-work interviews and attendance processes, • Covering the Customer Service Manager during absence or meetings, • Monitoring bespoke and Far East orders and liaising with Purchasing teams, • Supporting production queries and order adjustments, • Issuing quotations and handling customer enquiries, • Raising and processing orders on internal systems, • Sending order confirmations and progressing orders through to delivery, • Maintaining clear communication with internal stakeholders throughout Candidate Requirements Essential: • Previous experience within customer service (ideally with some supervisory or mentoring responsibility), • Strong training and presentation skills, • Excellent communication skills with high attention to detail, • Good IT skills, including Microsoft Excel, • Strong organisational and time management skills, • Ability to manage multiple tasks in a fast-paced environment, • Confident problem solver with the ability to handle escalations professionally, • A collaborative approach with the ability to support and develop others Desirable (not essential): • Experience within print, production or promotional products, • Knowledge of Far East sourcing or bespoke order processes, • Basic understanding of HR processes What’s on offer? • Salary up to £36,000 (depending on experience), • Full training provided, • Pension scheme, • On-site parking, • Referral bonus scheme, • Years of service benefits, • Supportive and collaborative working environment