Head of Sales Operations
14 days ago
Bristol
Head of Sales Operations (including contact centres) Bristol- 4 days per week in the office £100,000 to £120,000 salary + £7,500 car allowance + Bonus to 25% + Benefits Consumer Services Business | Bristol We are working with a large, well‑established consumer services organisation operating at scale across the UK, supporting millions of members through a critical, high‑volume contact‑centre operation. The organisation is private‑equity backed, high‑growth and performance‑led, with an ambitious agenda across commercial performance, customer experience and technology‑enabled transformation. They are now appointing a Head of Sales Operations to play a pivotal leadership role within their largest business division. The Role: Reporting directly to the CEO of the business division, this role leads a large‑scale, multi‑site, multi‑channel sales and service operation, spanning: • New business, renewals and retention, • Consumer and SME customer service, • Inbound and outbound activity, • Multi‑site delivery (Bristol as the primary hub, plus a secondary UK site), • A mix of in‑house teams and outsourced partners This is a high‑visibility, outcome‑driven role in an environment that demands pace, accountability and constant improvement. You will be responsible for: • End‑to‑end trading and performance outcomes, • Deep operational grip across KPIs, forecasting and capacity, • Leading a strong, engaged operational leadership team, • Acting as the senior operational interface with digital and technology teams, • Driving transformation through AI, tooling, process and customer journey optimisation This is not a “run the status quo” position. The expectation is to take an already well‑performing operation and unlock the next step‑change in results. The Environment: • High autonomy, low bureaucracy, strong Board visibility, • Relentless focus on performance and continuous improvement, • Technologically progressive, with significant investment in AI and tooling, • On‑site leadership culture with strong presence in the operation is essential (minimum 4 days per week in Bristol) This environment suits individuals who thrive under pressure, scrutiny and pace and is not designed to be comfortable. About You: The organisation is deliberately open‑minded on background, but successful candidates will demonstrate: • Senior leadership experience in complex, KPI‑driven operational environments, • Strong commercial and analytical capability, not just people leadership, • Ability to operate at both strategic and hands‑on trading levels, • Confidence engaging Executive and Board‑level stakeholders, • A leadership style that brings teams with you through demanding change There is particular interest in candidates who have: • Entered senior operations roles from commercial, planning, transformation, consulting or improvement backgrounds, or, • Built deep operational credentials and are ready to stretch into a broader, more commercially exposed leadership role Reward • Competitive base salary (broad band dependent on experience), • Bonus and car allowance, • Clear potential for progression into broader group‑level operational leadership