Entry Level/ Field Service Engineer – Milton Keynes
9 days ago
Milton Keynes
We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory. Location: UK/Field based We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory. This is a hands‑on role combining electro‑mechanical repair, Windows‑based diagnostics, and basic networking to keep customer sites operating reliably. You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high‑quality service aligned to agreed service levels (SLAs). Field‑based (home‑start) | Company Vehicle | Full Training Provided | Driving Licence Required. • This is a field role, so start/finish times vary with travel, customer opening hours, and priority needs., • Core hours apply, however, because of the nature of the job flexibility is required., • This role includes participation in a weekend/bank holiday support rota with additional pay., • Potential of additional earnings through Weekend and Bank Holiday Rota participation., • Opportunities to earn more by taking on additional weekend cover when available., • Plus potential bonus and salary progression, subject to performance and business results., • Technical progression (advanced diagnostics, product expertise, specialist support)., • Leadership/management progression (coaching, planning, field leadership). Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time‑critical issue. • Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix)., • Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions., • Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications., • Repair and maintain electro‑mechanical systems (modules, sensors, motors, transport mechanisms, power components)., • Carry out preventative maintenance to reduce downtime and improve reliability., • Provide clear customer updates and set expectations during service activity., • Complete accurate job documentation (work completed, parts used, findings, next steps) to support first‑time fix and audit quality., • Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support., • You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly., • Most work is planned and scheduled. When a customer has a time‑critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first‑time fix and minimal disruption., • Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash‑handling or similar technology)., • Strong fault‑finding ability across electro‑mechanical systems., • Confident using a Windows laptop for diagnostics, reporting, and communication., • Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces., • Excellent customer service and communication skills (written and verbal)., • Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller, • Full UK driving licence., • Networking self‑check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role., • Experience adhering to SLAs and managing high‑priority callouts., • Understanding of health & safety in the field (risk awareness, safe working, customer site standards)., • Experience with hardware/software upgrades, device configuration, or remote support tools., • Coaching/mentoring ability (supporting less experienced engineers)., • 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days, • Company Car, • Competitive company pension scheme, • Ongoing training and development, • Private medical insurance for all employees (enhanced membership can be purchased for other family members), • Dental insurance for all employees, • Life assurance, • Income protection scheme, • Employee assistance programme, • Employee Wellbeing events and Mental Health First Aiders, • Employee My Benefits portal offering extensive retail discount #J-18808-Ljbffr