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Job Title: Product Owner-Innovation (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems Air site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. There is a Hybrid Working Policy in place at Edgewing – please speak to your recruiter about the options for this role. Salary: £70,000+ Dependent of skills and experience Who we are: Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there’s no limit to where a career at BAE Systems could take you. Job Description: The role leads innovation within the data engineering domain by defining the future-state data architecture, enabling data integration across engineering tools and ERP environments, and establishing the foundational infrastructure for data governance tooling and data transfer capabilities. The Product Owner ensures that innovation work is translated into a coherent, prioritised, and user-centred product vision that supports reliable delivery, cross-functional alignment, and data-driven decision-making. Core duties: • Own and continuously shape the innovation backlog, prioritising initiatives based on strategic impact, technical feasibility, and evolving data platform needs, • Translate emerging data architecture concepts, integration requirements, and innovation opportunities into clear, user-focused product requirements, • Act as the key interface between data engineering, digital delivery teams, and business stakeholders to drive alignment, clarity, and shared priorities, • Use data-driven insights and evidence-based decision making to prioritise initiatives, refine scope, validate solutions, and evolve the innovation roadmap, • Ensure new data platform capabilities deliver high standards of usability, integration quality, data lineage, and end-to-end lifecycle visibility Essential Skills: • Previous experience in Defence or other highly regulated industry, • Confirmed technical leadership background, • Considerable familiarity with the full data and analytics technology stack (cloud, private cloud, data warehousing), agnostic to vendor (Amazon, Microsoft, Google). The Edgewing Team By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up — setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we’re united by a shared purpose to drive what’s next in defence – uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters.. Why BAE Systems? Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-JE1 #LI-Hybrid

Job Title: Engineering Tools & Processes Advisor (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. Due to the nature of this assignment, we envisage there will be a need for mostly on site working, however, flexible working arrangements may be possible – please speak to your recruiter about the options for this role. Salary: £46,078+ (DOE) Who we are: Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there’s no limit to where a career at BAE Systems could take you. Job Description: As an Engineering Tools and Processes Advisor, you’ll work closely with Digital Engineering teams and Engineering SMEs to bring people, processes, and tools together in a practical and collaborative way. You’ll help introduce and embed the right processes and toolsets in line with programme timelines, ensuring teams have what they need to deliver effectively and are set up for success from the outset. Core duties: • Act as a key interface between the Digital Engineering function and Engineering SMEs, enabling effective cross-functional collaboration, • Implement the required processes and toolsets in line with programme schedules, ensuring capability requirements are met and operational readiness is achieved, • Align the design, optimisation, and implementation of internal toolchains and operational workflows to drive efficiency, performance, and continuous improvement across the organisation, • Drive workflow automation, manage and optimise toolchains, establish and standardise best practices, and implement metrics and performance monitoring to enhance operational effectiveness, • Play a key role in shaping the strategy and planning of a new joint venture from the ground up, offering an exciting opportunity to influence business direction and growth Essential Skills: • Experience in aeronautical or engineering companies with knowledge of Engineering IT tools to ensure the appropriate functioning model., • Previous proven experience in systems engineering environment, • Knowledge of the full engineering lifecycle, • Ability to effectively manage stakeholders and communicate on all levels fostering productive working relationships with the joint venture partner organisations The Edgewing Team: By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up — setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we’re united by a shared purpose to drive what’s next in defence – uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters. Why BAE Systems? Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 22nd July 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-SC1 #LI-Hybrid

Job Title: Airworthiness Specialist (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems Air site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. Due to the nature of this assignment, we envisage there will be a need for mostly on site working, however, flexible working arrangements may be possible – please speak to your recruiter about the options for this role. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role Salary: £53,211+ Dependent of skills and experience Who we are: Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there’s no limit to where a career at BAE Systems could take you. Job Description: The Airworthiness Specialist (AS) plays a central role in enabling the progression of certification activities across a specific design discipline (e.g., landing gear, hydraulics, Air Management System). AS professionals act as the operational interface between design engineers and the approving authorities (Authority, CVE, MoD). You will coordinate, guide, monitor, and facilitate all certification-related activities to ensure timely compliance, alignment with regulatory expectations, and achievement of program milestones. This role requires considerable communication, organisational and coordination abilities, and includes regular interactions with the appropriate Authority counterpart alongside the Certification Managers. The Airworthiness Specialist also contributes to the maintenance of data accuracy, traceability, and compliance workflows while progressively developing expertise in certification methods, regulatory frameworks and airworthiness governance Core duties: • Drive visibility and control of certification activities by proactively tracking progress, maintaining full traceability, and identifying gaps early, providing clear, actionable reporting to the Certification Manager and escalating risks to ensure timely and successful delivery, • Facilitate the progression of certification activities by organising and leading Q&A meetings between design teams and the Authority/CVE to clarify artefacts and enable timely approval, • Coordinate and manage the schedule of artefact generation within the assigned design discipline to meet program milestones., • Empower design engineers to deliver high-quality, compliant certification artefacts by providing clear guidance on requirements, inputs, formats, and planning, ensuring outputs are robust, audit-ready, and aligned with regulatory expectations., • Ensure end-to-end traceability of all airworthiness evidence and documentation across the aircraft lifecycle, creating a clear, auditable framework that underpins certification integrity and regulatory compliance, • Management and collation of evidence to support Airworthiness arguments and submission to regulatory bodies Essential Skills: • Relevant engineering experience with exposure to certification related activities or systems engineering., • Previous experience of managing and controlling certification data and artefacts, • Digital proficiency with data management tools (e.g., Teamcenter, DOORS), • Understanding of flight systems engineering process’, methods and toolsets, • Degree in a STEM related discipline or equivalent proven experience/ accreditations The Edgewing Team By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up — setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we’re united by a shared purpose to drive what’s next in defence – uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters.. Why BAE Systems? Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 30th July 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-JE1 #LI-Hybrid

Job Title: Quality Certification Manager ( Edgewing ) Location: Reading area. The role could be contracted to any BAE Systems site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. There is a Hybrid Working Policy in place at Edgewing – please speak to your recruiter about the options for this role. Salary: £65,498+ DOE Who we are: Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there’s no limit to where a career at BAE Systems could take you. Job Description: The Quality Certification Manager plays a pivotal role in ensuring Edgewing maintains and renews its EN9100 certification and complies with AQAP 2310 standards. As the central owner of certification activities, this position leads the certification strategy, manages relationships with certification bodies, oversees audit readiness, and partners closely with internal stakeholders to ensure a robust and effective Quality Management System. By driving continuous improvement, identifying risks, and coaching process owners across the business, the Quality Certification Manager helps strengthen operational excellence, safeguard compliance, and support Edgewing’s reputation for quality and performance. This is a highly visible role with significant influence, offering the opportunity to shape quality standards and make a lasting impact across the organisation. Core duties: • Prepare and present regular reports on certification on activities including metrics on success rates, timelines, and areas for improvement, • Lead and develop the certification team, fostering a collaborative and high-performing environment through clear communication, effective delegation, and good stakeholder engagement, while overseeing the end-to-end certification process to ensure timely delivery, audit readiness, and the successful achievement and renewal of certifications, • Develop, implement, and maintain certification on strategies that align with organisational goals and regulatory requirements, • Serve as the primary point of contact for internal stakeholders regarding certification on processes and requirements, • Oversight the definition of the root-cause and corrective actions and the management of the OFIs, • Identify opportunities for process improvements within the certification on system to increase Edgewing’s process effectiveness Essential Skills: • Experience in managing of company certification in compliance with certification on standards/requirements, • Previous experience in managing audit process (quality audits first party), • Experience of working in a highly regulated industry Eg, Aerospace, Oil and Gas, Automotive, • Experience in Team Leadership, Mentoring, The Edgewing Team By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up — setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we’re united by a shared purpose to drive what’s next in defence – uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters. Why BAE Systems? Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 4th August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-JE1 #LI-Hybrid

Job Title: Product Owner-Supply Chain (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems Air site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this assignment if required, dependent on certain criteria being met. There is a Hybrid Working Policy in place at Edgewing – please speak to your recruiter about the options for this role. Salary: £70,000+ Dependent of skills and experience Who we are: Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there’s no limit to where a career at BAE Systems could take you. Job Description: The Product Owner ensures that supply‑chain solutions align to programme objectives, adhere to architectural, regulatory, and compliance standards, and integrate cleanly with enterprise platforms such as identity, data services, core engineering, and wider domain systems. You’ll drive clarity, alignment, and informed decision‑making across stakeholders to ensure that supply‑chain capabilities are delivered with quality, predictability, and measurable value.. Core duties: • Curate, prioritise, and manage the product backlog across supply chain domains—including procurement, inventory management, warehousing, logistics, and planning, • Monitor supplier and delivery team performance, ensuring outputs align with milestones, non functional requirements and contractual obligations; drive corrective actions where quality, compliance, or performance risks arise across supply chain capabilities, • Partner with Testing, QA, and delivery teams to ensure robust test strategies—including functional, non functional, integration, and UAT—supported by full traceability from requirements to test cases, execution, and outcomes across supply chain workflows and end to-end processes, • Collaborate closely with Business Analysts, Architecture, and Security to refine requirements, validate scope, and design robust, compliant solutions and integration patterns (including SAP S/4HANA, identity and access models, and master data flows), ensuring seamless delivery across multidisciplinary supply chain, SAP, data, and integration teams Essential Skills: • Demonstrable product ownership experience delivering supply chain capabilities within a major programme, • Working knowledge of supply chain platforms and processes along with an understanding of regulatory/compliance requirements, • SAP S/4HANA and integration patterns (e.g., master data flows, identity/access models, logistics and warehouse integrations, performance and resilience considerations), • Team leadership experience The Edgewing Team By joining Edgewing, you will have a unique opportunity to help shape the company from the ground up — setting the foundations for generations to come, influencing how we work, and helping us build something world-class together. At Edgewing, we’re united by a shared purpose to drive what’s next in defence – uniting UK, Italian, and Japanese expertise to shape the future of global defence. With trust at the heart of everything we do, we empower our people to dare to go beyond, bring their best as one, and leave a mark that matters on a truly global mission, making a lasting impact through work that truly matters.. Why BAE Systems? Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 22nd July 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-JE1 #LI-Hybrid

Electrical LecturerWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.What we are looking for:Qualified to L3 in electrical InstallationRecent and relevant experience in Electrical workRelevant or transferable skills to be able to teachExperience of various electrical skills and have the enthusiasm and initiation to give our students the very best learning experienceDuties/responsibilities:Teach and deliver in both a workshop and classroom setting for Electrical Installation levels 1, 2 & 3 including our apprenticeship provisionPrepare learning materials in varied formatsPromote learner welfareBenefits:A discounted on-site gym, sports hall, fitness class, Starbucks, osteopathy and day nursery5-minute walk from Ewell East StationFree online qualificationsFree parking on-siteNescot is graded Good by Ofsted following its latest inspection in January 2023. Inspectors rated the College as Good in all 8 aspects. The report recognises that students enjoy their courses and are motivated to succeed, and benefit from highly supportive relationships with staff.This college is a smoke-free campussmoking and vaping are not permitted anywhere on campus.At Nescot, were proud of our inclusive culture and we welcome all applications. Applicants must be willing to undergo child protection screening including checks with past employers and criminal record checks (enhanced DBS clearance).Closing date 22nd July 2026 (we reserve the right to close earlier than advertised)Interview date expected to be 29th July 2026TPBN1_UKTJ

Customer Service Team Leader \n Full-time Monday - Friday 9am - 5pm \n We are looking for an experienced and motivated Customer Service Team Leader to lead a high-performing contact centre team, delivering excellent multi-channel support and ensuring a positive customer experience at every touchpoint. \n The Role \n You will be responsible for leading, coaching, and developing a team of Customer Service Advisors, ensuring enquiries and complaints are handled effectively and resolved at first point of contact wherever possible. You’ll play a key role in driving performance, improving service delivery, and supporting your team through change. \n Key Responsibilities \n\n • Lead, motivate, and develop a team to deliver outstanding customer service\n, • Monitor performance, providing regular feedback, coaching, and support\n, • Manage escalated or complex customer enquiries and complaints\n, • Ensure effective first-contact resolution and high-quality customer outcomes\n, • Allocate resources and manage workloads to meet service levels\n, • Monitor call volumes and staffing to maintain performance standards\n, • Drive continuous improvement using service data and customer insight\n, • Ensure accurate use of CRM, telephony, and digital systems\n, • Maintain clear, accurate customer records and reporting\n, • Support delivery of projects and organisational change initiatives\n\n Skills & Experience Required \n\n • Proven experience leading teams in a contact centre or customer service environment\n, • Strong background in handling complaints and complex customer issues\n, • Experience working with call centre systems and Microsoft 365\n, • Ability to coach, motivate, and develop team members\n, • Strong data interpretation skills, using insights to improve service delivery\n, • Confident supporting vulnerable or sensitive customer situations with empathy and professionalism\n, • Good understanding of customer experience principles and first-contact resolution\n, • Knowledge of data protection (GDPR) and its application in customer service environments\n\n Desirable Knowledge \n\n • Understanding of housing or regulated environments\n, • Awareness of service frameworks, compliance, and best practice standards\n\n About You \n You are a confident and people-focused leader who thrives in a fast-paced environment. You bring a balance of empathy and performance focus, with the ability to inspire your team while delivering measurable improvements in service quality and customer satisfaction.

Psychology Graduate (SEND Teaching Assistant)\n \n \n Take the opportunity to secure a Psychology Graduate SEND Teaching Assistant role where you will build the self-esteem, self-worth, independence and confidence of Secondary School children who have distressing and above average levels of emotional stress.\n \n \n Based at one of our supportive partner schools in Mitcham, you will work under the guidance of an ...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

Personal Assistant (Private Client) \n\n • Location: Leatherhead\n, • Job Type: Full-time\n, • Salary: £30-£32,000\n\n Join a leading law firm in the Southeast known for its strong history and commitment to client service. We are looking for a Personal Assistant to support our Private Client team, ensuring optimal efficiency and contributing to our tradition of excellence. \n Day-to-Day of the Role: \n\n • Provide direct support to a team of four Private Client solicitors/fee earners, alongside two other part-time secretaries.\n, • Prepare correspondence and documents through audio-typing and word processing.\n, • Manage daily filing and the maintenance of client files in accordance with office procedures.\n, • Prepare mail and enclosures for dispatch and handle all copying needs.\n, • Schedule appointments, arrange meetings, and maintain up-to-date diaries for fee earners.\n, • Set up and clear conference rooms for meetings and provide refreshments as needed.\n, • Offer support to other secretaries and provide guidance to junior and temporary secretaries.\n, • Engage with clients both in person and over the phone in a professional and friendly manner.\n, • Maintain confidentiality of all firm and client documentation and information.\n, • Operate the firm’s case management system and undertake online form filling requirements.\n, • Continuously seek to improve the efficiency of the department and undertake additional duties as required.\n\n Required Skills & Qualifications: \n\n • Substantial previous legal secretarial experience, including at least 2 years in Private Client work.\n, • Advanced IT skills in relevant packages and fast touch typing skills.\n, • High levels of accuracy and professionalism in communication.\n, • Proactive approach to work, able to progress client matters without supervision.\n, • Ability to work to deadlines, cope under pressure, and effectively prioritise workloads.\n, • Excellent interpersonal and communication skills, sensitive to the needs of clients during distressing times.\n, • Demonstrates commitment to the firm and a genuine interest in legal work.\n\n Benefits: \n\n • Competitive salary with annual reviews and bonus schemes.\n, • 5% employer pension contribution and Death in Service benefit of 4x salary.\n, • Private medical cover, Life Assurance, and Company sick pay.\n, • Cycle to Work scheme, Employee Assistance Programme, and Health and Wellbeing initiatives.\n, • 25 days holiday plus Bank Holidays, with enhanced maternity/paternity leave and other leave benefits.\n, • Flexible/hybrid working options, sabbaticals, and study leave.\n, • Comprehensive opportunities for personal and professional development including a Trainee Solicitor Programme and extensive CPD programme.\n\n To apply for this Personal Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in joining to Mark Watts at Reed, your Local Legal Recruitment Manager.

Junior Hotel Duty Manager (8755) \n Location: In the Reigate area, Surrey \n Salary: Up to £28,000 per annum (DOE) \n Job Type: Full-Time | Permanent \n \n Our client, a well-established hotel in the Reigate area, is seeking a motivated and customer-focused Junior Duty Manager to support the day-to-day operation of the property. This is an excellent opportunity for an ambitious hospitality professional with previous hotel experience who is looking to develop their management skills within a fast-paced and rewarding environment. \n \n As Junior Duty Manager, you will play a key role in ensuring the smooth running of the hotel, delivering exceptional guest experiences and supporting departmental teams to maintain the highest standards of service. \n \n Key Responsibilities \n \n Operational Support \n\n • Assist in overseeing the daily operation of the hotel during assigned shifts.\n, • Act as a point of contact for guests and team members, ensuring issues are resolved efficiently.\n, • Support the smooth running of Front Office, Housekeeping, Food & Beverage and other operational departments.\n, • Conduct regular checks throughout the hotel to ensure service and presentation standards are maintained.\n\n \n Guest Experience \n\n • Deliver exceptional customer service and ensure guests receive a warm and professional experience.\n, • Handle guest enquiries, requests and complaints promptly and effectively.\n, • Resolve operational issues whilst maintaining a positive guest experience.\n\n \n Team Support & Leadership \n\n • Assist with supervising and motivating team members across departments.\n, • Support training and development initiatives.\n, • Help coordinate shifts and ensure adequate staffing levels are maintained.\n, • Promote a positive and collaborative working environment.\n\n \n Health & Safety \n\n • Ensure compliance with hotel policies and health & safety procedures.\n, • Support security and safety processes throughout the property.\n, • Respond appropriately to incidents and emergencies when required.\n\n \n Administration \n\n • Complete daily operational reports and shift handovers.\n, • Assist with cash handling and reconciliation procedures.\n, • Support management with ongoing service improvements and operational planning.\n\n \n About You \n To be considered for this role, you will have: \n\n • Previous experience working within a hotel environment.\n, • Experience in a supervisory, team leader or senior hospitality role.\n, • Excellent customer service and communication skills.\n, • Strong organisational and problem-solving abilities.\n, • A proactive and hands-on approach to work.\n, • The ability to remain calm and professional under pressure.\n, • Flexibility to work shifts, including evenings, weekends and bank holidays.\n\n \n Desirable: \n\n • Experience using hotel PMS systems such as Opera, Guest line or similar.\n, • Hospitality qualification or relevant industry training.\n, • First Aid or Health & Safety certification.\n\n \n If you're passionate about hospitality and ready to progress your career within hotel management, we'd love to hear from you. Apply today! \n \n Due to the high volume of applications we receive, if you have not heard from a member of our team within 10 working days, unfortunately your application has not been successful on this occasion. \n \n By applying for this vacancy, you consent to Jade Recruitment Limited processing your personal data in accordance with our Privacy and GDPR Policy. Jade Recruitment Limited is acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer. \n

Paralegal (Private Client) \n\n • Annual Salary: £26-28,000 (Depending on Experience)\n, • Location: Leatherhead, Surrey\n, • Job Type: Full-time\n\n Join a leading law firm in the Southeast, recognised for excellence by The Legal 500 and Chambers and Partners. We are looking for a Paralegal to join our Private Client team, providing direct support to fee earners and contributing to our commitment to outstanding client service. \n Day-to-day of the role: \n\n • Assist with matter creation, progression, and closure using the firm’s case management and practice management systems.\n, • Perform data entry, prepare correspondence and documents, and update workflows.\n, • Maintain high levels of attention to detail, quality, and accuracy in all work.\n, • Engage with clients and liaise with third parties in a professional and courteous manner.\n, • Support the overall efficiency and effectiveness of the team and the Private Client department.\n, • Undertake specific training as required and proactively engage in professional development.\n\n Required Skills & Qualifications: \n\n • Recognised Paralegal qualification through one of the following routes:\n \n, • Institute of Paralegals, with at least 1 year’s practical legal experience.\n, • CLT Specialist Paralegal Course, alongside practical legal experience.\n, • Law graduate with relevant experience in the specialist area of law.\n \n, • Professional and courteous communication skills.\n, • Good IT skills with proficiency in relevant software systems.\n, • Demonstrates alignment with the firm’s values and a genuine interest in legal work.\n, • Well-developed interpersonal and communication skills, sensitive to client vulnerabilities.\n\n Desirable Skills: \n\n • Experience with Practice Evolve or other case management systems.\n, • Familiarity with Practical Law and FastDraft.\n\n Benefits: \n\n • Financial Rewards:\n \n, • Annual salary review and bonus scheme.\n, • 5% employer pension contribution.\n, • Death in Service benefit of 4x salary.\n, • Interest-free season ticket loan.\n, • Paid professional memberships.\n, • Long service rewards.\n \n, • Health and Wellbeing:\n \n, • Private medical cover and Life Assurance.\n, • Company sick pay and Cycle to Work scheme.\n, • Employee Assistance Programme and regular social events.\n \n, • Work Life Enrichment:\n \n, • 25 days holiday plus Bank Holidays.\n, • Enhanced maternity/paternity leave and flexible/hybrid working options.\n, • Sabbaticals and study leave.\n \n, • Learning and Development:\n \n, • Annual Performance Reviews and Personal Career Progression Plans.\n, • Trainee Solicitor Programme and extensive CPD programme.\n \n\n To apply for this Paralegal position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role to Mark Watts at Reed Legal Recruitment.

Position: Retail Assistant \n Location: SM1 2NB \n Position: Temporary until 5th September 2026 \n Pay rate: £12.71 per hour \n Shift: 6pm-9pm - 12 hours IN TOTAL 4 days per week \n \n As a Retail Assistant you will play a vital role in ensuring that the store is well-stocked, organised, and visually appealing. This position is ideal for someone who enjoys working in a dynamic environment and takes pride in maintaining product displays. \n \n Key Responsibilities: \n\n • Maintain tidy and visually attractive product displays, following merchandising guidelines.\n, • Assist with unpacking deliveries, sorting stock, and ensuring items are accurately priced and tagged.\n, • Monitor stock levels, reporting low stock or replenishment needs to the management team.\n, • Ensure that all clothing areas are clean and presentable, contributing to an enjoyable shopping experience for customers.\n, • Provide excellent customer service, assisting customers with product inquiries and ensuring a positive experience.\n, • Collaborate with colleagues to meet the daily operational needs of the store and achieve performance targets.\n\n \n Qualifications: \n\n • Strong attention to detail and ability to maintain high presentation standards.\n, • Good organisational skills with the ability to work independently and as part of a team.\n, • A customer-first attitude, with excellent communication and interpersonal skills.\n, • Ability to work in a fast-paced environment and manage multiple tasks.\n, • Previous retail or merchandising experience is an advantage but not required.\n\n \n If you're interested in joining our team, please apply by submitting your CV. \n

Job Role: Accounts Assistant \n Reports to: Chief Financial Officer \n Base: Sutton Office (On – site) \n Salary: £45,000 per annum \n Hours: 40 hours per week Monday to Friday 8:00am – 17:00pm \n \n Due to the volume of applicants only shortlisted candidates will be contacted. \n \n MedGen "Medical General" is a healthcare recruitment agency specialised in placing nurses of all grades and specialisms throughout the UK, based in the London borough of Sutton, Greater London SM1. \n We work with private as well as public sector hospitals, prisons, and private clients to manage their highly urgent staffing requirements. Our team have very broad experience within healthcare Staffing, and we use this experience and our cutting-edge systems to deliver only the best nurses to the right roles - often at very short notice. \n Our primary purpose is to provide exceptional care delivered with compassion and kindness. \n \n Job Overview: \n \n The primary function of the Accounts Assistant is to oversee all financial and accounting activities and ensure that our ledgers accurately reflect funds coming in and out of our business. You will be responsible for overseeing the production of accounts up to trial balance and to assist the CFO in the effective management of company finances. \n \n The Accounts Assistant plays a key role in the development and maintenance of financial controls, processes and systems and ensure that these are in line with statutory requirements. \n \n \n Your Role: \n \n This will be a hands on, varied role covering many aspects of our finance function, including: \n \n\n • Managing all day-to-day accounting operations – Supporting the Payroll Manager in processing the weekly payroll, Overseeing Accounts Receivable, Accounts Payable, General Ledger, balance sheet control accounts.\n, • Bank reconciliations\n, • Timely Payroll related HMRC submissions\n, • Reconciliation of IF returns.\n, • Processing VAT returns and payments as well as PAYE payments\n, • Preparing all monthly financial reconciliations.\n, • Managing the NEST pension processing for the group within the monthly deadline.\n, • Ensuring all transactions are recorded, filed, and reported properly.\n, • Making sure reporting meets compliant standards with statutory law and financial regulations.\n, • Documenting business processes and accounting policies to maintain internal controls.\n, • Streamlining and improving all operations and accounting systems.\n, • Assisting with the management of cash flow, debt, and debt collection.\n, • Overseeing the audit process and liaising with external and internal personnel where required.\n, • Helping corelate data for the CFO in presenting reports to board members, senior executives, and board members.\n, • Ensuring that our organisation meets the necessary tax, permit and licencing requirements.\n, • Ensure that all accounting records are appropriately kept and that every reported result complies with accounting standards and legislation.\n\n \n Key skills: \n \n\n • A practical understanding of management accounting principles and techniques\n, • Solid knowledge of standard accountancy and finance best practices\n, • Solid IT skills, including proficiency in the relevant accounting packages.\n, • A strong understanding of tax codes and laws\n, • Strong analytical skills to effectively analyse financial reports.\n, • In-depth knowledge of budgeting and financial forecasting\n, • Knowledge of Sage50 Accounts, Pay and Bill software, Salesforce CRM software and Microsoft software will be considered an advantage, experience with other accounting packages will also be considered.\n\n \n What is expected of you? \n \n \n\n • Professional in their approach to dealing with issues and employees.\n, • Appreciation of confidentiality and discretion\n, • Strong organisational or administrative skills with attention to detail and a methodical approach\n, • Commercial business awareness and a customer-first approach.\n, • Strong numerical aptitude and attention to detail.\n, • Ability to establish and maintain good client relationships, both internally and externally at all levels\n, • Excellent written and verbal communication skills.\n, • The ability to work under pressure and to deadlines.\n, • Good business judgment and a good head for numbers.\n, • Ability to reconcile complex accounts\n, • Competence in Microsoft Office products, (particularly Excel), accounting software programmes\n, • Prior experience with systems including invoice discounting and billing portals.\n\n Objectives: \n\n • Timely submission of accounts payable including tax, Vat, and Paye.\n, • Assist with the Production of management accounts within 14 days.\n, • Maintain accuracy of all input on Sage.\n, • Assist CFO with yearend audit process and oversee account management of MCS.\n, • Work collaboratively with the Payroll and Finance teams to provide training, operational support, and knowledge-sharing, ensuring effective succession planning across the business.\n\n \n Additional Benefits \n \n We know that, to achieve our vision, it is our people who will make the big difference. \n In order to attract the strongest talent, we offer a competitive reward and benefits package. \n \n\n • 20 days annual leave, increasing by 1 day after 2nd & 4th year of service.\n, • Additional day of leave for your birthday\n, • Company pension scheme\n, • Long service awards\n, • Annual Summer & Christmas events\n, • We’re proud to have a range of schemes, which recognise the achievements of our staff and show our appreciation of their contributions. Our Monthly Team Stars of the month and Business Champion awards provide a way for managers to reward and recognise colleagues who go that extra mile.\n\n \n Ongoing Career Development Opportunities \n \n Any Successful candidate can have a long and happy career at MedGen. Once proven as competent at all areas of this role there are opportunities for progression to move into more senior positions within the various departments of the company.

Psychology Graduate (Mental Health Support Assistant)\n \n \n Take the opportunity to secure a Psychology Graduate Mental Health Support Assistant role where you will build the self-esteem, self-worth, independence and confidence of Secondary School children who have distressing and above average levels of emotional stress.\n \n \n Based at one of our supportive partner schools in Sutton, you will work under the ...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

PROTECTION ADVISER \n Epsom \n Hybrid - 3 days office based \n All Leads Provided \n OTE - £100,000+ \n A genuinely exciting opportunity for a Protection Adviser with an award winning, client focussed Mortgage Brokerage. They are based in the Epsom and have been giving their clients the highest levels of service for over 30 years. \n You will be giving Protection Advice and conducting Revues to the firms new and existing clients, in addition there is a steady stream of new leads coming from Mortgage Brokers, within the firm. \n You will benefit from the support of the management and administration teams to case manage all your applications. \n Due to the nature of this role and previous experience as a Protection Adviser is essential. \n In return you will have a highly competitive package with an OTE of £100,000+ uncapped, with the opportunity of earning more. \n For more information on this position please forward your CV to Douglas McDougall.

Job Purpose \n Repairs planner; managing direct labour and supply chain works and front line customer contact \n To provide an efficient planning and scheduling service for repairs, maintenance, and property-related activities across Sutton Housing Partnership's housing stock. \n The Planner is responsible for coordinating appointments, allocating resources, monitoring work progress, and ensuring that services are delivered effectively while maintaining high levels of customer satisfaction. \n We are looking for a team of two individuals to manage the DLO and supply chain and drive productivity of operatives and maintain a high level of communication with our customers. \n Responsibilities \n Planning and Scheduling \n\n • Schedule responsive repairs, void works, planned maintenance, and inspection appointments\n, • Allocate work to operatives and contractors based on skills, availability, location, and priority\n, • Optimise daily schedules to maximise productivity and minimise travel time\n, • Monitor work queues and adjust schedules to meet service targets and performance standards\n, • Ensure emergency and urgent repairs are prioritised appropriately\n\n Customer Service \n\n • Act as a key point of contact for residents regarding repair appointments and service updates\n, • Communicate appointment details, changes, and delays in a professional and timely manner\n, • Resolve scheduling issues and customer queries efficiently\n, • Support the delivery of excellent customer service in line with SHP standards\n\n Performance Monitoring \n\n • Track and monitor progress of jobs from initial request through to completion\n, • Maintain accurate records using housing management and scheduling systems\n, • Produce reports and performance information as required\n, • Identify scheduling conflicts, delays, or operational issues and escalate where necessary\n\n

Legal PA \n\n • Annual Salary: £30,000 - £32,000\n, • Location: Leatherhead, with travel to other office locations as required\n, • Job Type: Full-time\n\n Join our dedicated team as a Legal PA, where our focus is on delivering outstanding client service through expert, clear advice and assistance with Private Client matters. This role is based in our Leatherhead office and requires a professional with substantial legal secretarial experience, particularly in Private Client services. \n Day-to-day of the role: \n\n • Prepare correspondence and documents through audio-typing and word processing.\n, • Administer filing, including the opening, closing, storage, and retrieval of client files in accordance with office procedures.\n, • Prepare mail and enclosures for dispatch and arrange for all copying to be done.\n, • Make appointments, arrange meetings, and maintain an up-to-date diary for fee earners.\n, • Prepare the conference room for meetings and provide refreshments as needed.\n, • Provide support to other secretaries and guidance to junior and temporary secretaries.\n, • Attend to clients both in person and on the telephone in a professional and friendly manner.\n, • Undertake online form filling and operate the firm’s case management system.\n, • Maintain or improve current standards of document presentation and consider improvements to department efficiency.\n, • Undertake other duties as required from time to time.\n\n Required Skills & Qualifications: \n\n • Good general level of education and fast touch typing skills.\n, • At least 2 years of substantial previous legal secretarial experience in the specialist area.\n, • Advanced IT skills in relevant packages.\n, • High accuracy levels and the ability to communicate professionally with clients.\n, • Demonstrates a pro-active approach to work and clients.\n, • Ability to work to deadlines, cope under pressure, use initiative, and prioritise workloads effectively.\n, • Well-developed interpersonal, social, and communication skills.\n, • Desirable: Prior knowledge of Practice Evolve or other case management systems.\n\n To apply for this Legal PA position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.

Production Assembly TechnicianLocation:Hook, RG27 9ULJob&Talent are recruiting for and experienced Assembler to perform operational tasks within the assigned area of the business, to undertake and assist in any training or improvement activities as required. To continually develop product and process knowledge while accepting responsibility for their activities and working areas.Duties:Support Line Management at all levels, to meet the business objectives.Comply with all Quality-Health and Safety-and Environmental requirements.To familiarise themselves with all activities within their working areas.Assist with inventory and stock keeping.Ensure physical working spaces meet and exceed company housekeeping standards.Maintain traceability throughout the manufacturing process.Follow Standard Operating Procedures (SOPs) to assemble battery stacks, including the precise alignment of electrodes, frames, separators and bipolar plates.Operate basic pilot line machinery, including mixer dyers, heaters, chillers, pallet trucks or automated dispensing systems. .Skills and Personal Attributes :Self-Motivated timekeeping.1-10 years. No prior battery experience required. Experience in a regulated manufacturing environment (electronics, automotive, plastics, or medical devices)Flexible and Enthusiastic with a Positive Attitude.Prepared to accept responsibility and work toward Level 3 Inspection Training.Able to read and write clear, readable schematics for the manufactured product through effective utilization of schematic tools.Must be comfortable performing repetitive work.Working Hours:The shift pattern will beMonday to Friday - 9:00 - 17:00Salary: From £14 (break is paid)Please note: This role requires a long-term commitment and is not suitable for candidates seeking short-term or temporary work. There is the potential for the role to become permanent, with opportunities to progress into a more senior position.If you are interested in the above role, please click apply.If you are looking to contact our onsite team, please visit the site locator on our website.Job&Talent do NOT charge any fees for our services.Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.TPBN1_UKTJ

Kenneth Brian Associates are recruiting for a fantastic company based in Leatherhead who are recruiting for a Credit Controller to join their team on a permanent basis. The ideal candidate will have experience within in similar role and will be happy to travel to Leatherhead three days a week to work. \n Main Duties: \n\n • To contact customers to chase outstanding debts and to record all details against the customers record.\n, • To reconcile accounts to ensure that all invoices have been actioned by the customer.\n, • Ensure that credit stopped orders are monitored throughout the day and that appropriate action is taken.\n, • To ensure that all credit limits are monitored to ensure that they have been set at the required level.\n, • To monitor customer payment patterns to highlight any signs of cash flow issues\n, • To log customer queries and ensure they are actioned in a timely manner\n, • Ensure that all New Account Proposal Forms are processed as soon as possible and reviewed regularly to ensure that a credit decision is made promptly.\n, • To perform Ad Hoc projects at the request of the Financial Controller.\n\n About You: \n\n • Adaptable, flexible & able to multi-task.\n, • Energetic and enthusiastic.\n, • Can think outside the box.\n, • Good communicator at all levels.\n, • Identifies priorities & organises tasks accordingly\n, • Organised self-starter - personal objective setter\n, • Positive "can-do" attitude.\n, • Strong team player\n

Service Coordinator £30000-£34000 Leatherhead \n Kenneth Brian Associates are recruiting for a enthusiastic Scheduler on behalf of a leading company based in Leatherhead. We are seeking someone who has excellent customer service skills, with the ability to communicate at all levels and have office banter at the same time! You must be a motivated individual with a ‘can do’ attitude who can work well in within a team. \n Duties: \n\n • Responsible for planning and managing engineers daily work schedule which will consist of both reactive and preventative maintenance\n, • General Administration Tasks including, emails, filing, sending out contracts\n, • First line customer assistance – e.g., answering telephone calls and dealing with customers.\n, • Uploading and allocating documents to online systems\n, • Keeping online systems up to date\n, • Managing diaries\n, • Allocate and schedule work for engineers\n\n To be successful you'll possess: \n\n • Previous experience in a scheduling position is required for this position\n, • Confident, polite and well mannered\n, • IT literate\n, • Educated to GCSE level with C’s and above\n, • Must live locally to Leatherhead\n\n In return our client offers an excellent training programme and competitive benefits package.

London based role with regular onsite travel to multiple venues and locations - A unique opportunity for an Event Coordinator to join a fast-growing live events business delivering exciting experiences for some of the UK’s leading brands. If you enjoy working in a fast-paced environment, love creating memorable experiences, and thrive as part of a collaborative team, this could be the perfect next step in your career. \n • Exciting national projects • Long-term career progression opportunities • Supportive, collaborative team culture • Inhouse coaching and team events \n THE COMPANY \n This award-winning live events and entertainment business delivers corporate events, exhibitions, brand activations, private parties, and experiential productions across the UK. Providing a full-service offering including entertainment hire, event production, technical services, branding, and creative event solutions, they are known for their exceptional service levels, creativity, and five-star client feedback. \n With an exciting inventory of interactive entertainment, games, and event experiences, this company works with globally recognised brands and continues to experience significant growth. Their people-first culture, supportive environment, and commitment to delivering unforgettable events make this a fantastic opportunity for any Event Coordinator looking to develop within the industry. \n THE ROLE \n As Event Coordinator, you’ll play a key role within the event delivery team, helping to create exceptional experiences for clients across a variety of corporate events and private functions. Working across both warehouse preparation and on-site event delivery, you’ll support the smooth setup, installation, and operation of entertainment and event equipment. Key responsibilities include: \n\n • Preparing and loading event equipment and entertainment stock\n, • Transporting, installing, and operating a variety of event entertainment experiences\n, • Supporting event managers and delivery teams on-site at venues across London and surrounding areas\n, • Onsite management to ensure clients and guests receive an outstanding experience\n, • Maintaining equipment and supporting warehouse organisation during quieter periods\n, • Working collaboratively with internal teams to deliver five-star events\n, • Supporting additional projects including technical setup and event builds\n, • Contributing positively to a fast-paced and energetic team culture\n\n THE CANDIDATE \n The ideal Event Coordinator will bring energy, enthusiasm, and a proactive approach to every project. You’ll enjoy working as part of a team, be confident interacting with clients, and thrive in a hands-on environment where no two days are the same. Flexibility is essential due to the nature of live events, and candidates should be comfortable with irregular hours, venue travel, and physically active work. \n To be considered for this Event Coordinator role, experience within events, hospitality, entertainment, experiential, or live production environments would be highly advantageous. A full UK driving licence is required. \n Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for, please visit live-recruitment.co.uk to view all the opportunities we are recruiting for. As a specialist events recruitment agency, we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity. We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations, please let us know. \n Vacancy ref: LGK15948

Sales/Supply Service Representative Hours: 37.5 per week (Mon-Fri)Salary: Competitive \n We are looking for a Sales/Supply Service Representative (SSR) to join a fast-paced, customer-focused team. This is a key role acting as the first point of contact for customers and suppliers, supporting either the sales or purchasing side of the business (or sometimes both). \n Key Responsibilities \n Sales-Side: \n\n • Act as the first point of contact for customers regarding orders\n, • Receive orders via email/phone and process them in the system\n, • Handle queries about pricing, delivery, and order status\n, • Maintain positive relationships with customers and colleagues\n, • Resolve complaints efficiently, including damaged or delayed deliveries\n, • Keep systems and colleagues updated with relevant information\n, • Collaborate with team members and support overall team goals\n, • Undertake any other ad hoc tasks as required\n\n Purchasing-Side: \n\n • Place supplier purchase orders in the system according to customer/supplier needs and stock levels\n, • Resolve queries related to purchase orders, delivery delays, and stock discrepancies\n, • Maintain stock levels following company policies\n, • Work closely with third-party warehouses and logistics providers to address issues\n, • Build strong relationships with suppliers and colleagues\n, • Record and resolve purchase-related complaints to improve processes\n, • Collaborate effectively with the team and support overall operations\n, • Undertake any other ad hoc tasks as required\n\n Ideal Candidate \n\n • Excellent communication skills, both verbal and written\n, • Resilient, able to multitask, and work under pressure\n, • Solutions-focused and resourceful, able to problem-solve independently\n, • Proactive, with a can-do attitude and willing to support the team\n, • Team player, collaborative and supportive of colleagues\n, • Numerate and comfortable working with numbers, spreadsheets, and reports\n, • Good IT skills, especially Microsoft Word and Excel; training will be provided on internal systems\n, • Administration experience is advantageous but not essential\n, • Minimum GCSE (or equivalent) Maths and English grade C or higher\n\n \n This is an exciting opportunity to join a fast-paced, supportive environment where you can develop your skills, build strong professional relationships, and contribute to a team that values excellence, collaboration, and personal growth. \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Location: Hook, HampshireSalary: £13.70 per hourHours: 18–20 hours per week \n An established and growing business based in Hook is seeking a Part-Time Stock Controller to join its team. This is an office-based role offering flexibility around working hours, provided availability includes 11:00am–2:00pm Monday to Friday. \n This opportunity would suit someone with stock control, inventory, administration, purchasing, or supply chain experience who is looking for a part-time position within a friendly and supportive environment. \n Key Responsibilities \n\n • Maintain accurate stock and inventory records\n, • Monitor stock levels and investigate discrepancies\n, • Update stock information on internal systems\n, • Liaise with internal departments regarding stock movements and availability\n, • Assist with inventory reporting and stock analysis\n, • Support purchasing and replenishment activities where required\n, • Ensure stock data remains accurate and up to date\n, • Provide general administrative support to the wider team\n\n Skills & Experience \n Essential: \n\n • Previous administration experience\n, • Strong attention to detail and accuracy\n, • Good IT skills, including Microsoft Office\n, • Excellent organisational skills\n, • Ability to manage and prioritise workload effectively\n\n Desirable: \n\n • Stock control or inventory management experience\n, • Experience using stock management, ERP, or warehouse systems\n, • Previous experience within manufacturing, distribution, logistics, or supply chain environments\n\n What's on Offer \n\n • Flexible part-time hours\n, • 25 days holiday plus bank holidays (pro rata)\n, • Pension scheme\n, • Company bonus scheme\n, • On-site parking\n, • Supportive and stable working environment\n\n Additional Information \n Applicants should be able to commute easily to the Hook area and be available to work during the core hours of 11:00am–2:00pm Monday to Friday. \n To apply, please submit your CV for immediate consideration.

Ready to take the next step in your digital marketing career? \n Do you enjoy building strong client relationships, analysing marketing performance and helping businesses grow? \n Are you looking for a role where you'll have real responsibility, genuine career progression and the opportunity to work alongside one of the UK's most award-winning digital marketing agencies? \n If so, we'd love to hear from you. \n About Iconic Digital \n At Iconic Digital, we're passionate about delivering exceptional results for our clients through intelligent digital marketing strategies. We're looking for an ambitious Digital Marketing Account Manager to join our growing Client Services team and become a trusted adviser to a portfolio of exciting businesses across a wide range of sectors. \n This is an excellent opportunity for someone with agency or in-house marketing experience who is ready to accelerate their career in a fast-paced, entrepreneurial environment. \n Iconic Digital is an award-winning digital marketing agency helping businesses across the UK increase enquiries, generate leads and grow through data-driven marketing. \n Our team combines strategic thinking with technical expertise across SEO, Paid Advertising, Email Marketing, Social Media, Content Marketing and AI-powered marketing solutions. \n Innovation sits at the heart of everything we do. We invest heavily in our people, provide ongoing AI training and encourage every member of the team to bring fresh ideas that improve the way we work. \n We're also proud to donate 30% of our profits to charitable causes, ensuring our success creates a positive impact beyond the businesses we serve. \n The Role \n Reporting to the Client Services Manager, you'll take ownership of a portfolio of client accounts, becoming their trusted marketing partner. \n Working closely with our specialist delivery teams, you'll ensure campaigns are delivered on time, perform against agreed objectives and consistently exceed client expectations. \n You'll lead client meetings, interpret campaign performance, identify opportunities for improvement and help clients understand how digital marketing contributes to their commercial success. \n No two days are the same, making this the perfect role for someone who enjoys variety, responsibility and working with ambitious businesses. \n What You'll Be Doing \n\n • Managing a portfolio of digital marketing clients.\n, • Building strong, long-term client relationships.\n, • Leading monthly strategy and performance review meetings.\n, • Producing insightful marketing reports and presenting campaign results.\n, • Analysing campaign data and recommending strategic improvements.\n, • Coordinating the delivery of SEO, Paid Advertising, Email Marketing, Social Media and Content Marketing campaigns.\n, • Preparing detailed briefs for internal delivery teams.\n, • Monitoring campaign budgets and commercial performance.\n, • Identifying opportunities to improve campaign performance and client growth.\n, • Working collaboratively with SEO, PPC, Content and Technical specialists.\n, • Delivering exceptional levels of customer service.\n, • Supporting client retention through outstanding account management.\n\n What We're Looking For \n We're looking for someone who enjoys working with people just as much as they enjoy working with data. \n You'll be commercially aware, naturally organised and confident communicating with clients at all levels. \n You'll thrive in a fast-moving agency environment and genuinely enjoy helping businesses succeed. \n Essential Skills \n\n • Previous experience within a digital marketing agency or marketing environment.\n, • Excellent communication and presentation skills.\n, • Strong analytical mindset.\n, • Outstanding organisational skills.\n, • Ability to manage multiple projects simultaneously.\n, • Professional, proactive and positive attitude.\n, • Commercial awareness.\n, • Excellent written English.\n\n Desirable Experience \n\n • SEO.\n, • Google Ads or Paid Media.\n, • Email Marketing.\n, • Google Analytics (GA4).\n, • Google Search Console.\n, • SEMrush or similar SEO platforms.\n, • CRM systems.\n\n Don't worry if you haven't worked across every marketing channel. We're looking for ambitious people with the right attitude and a willingness to learn. \n What You'll Receive \n\n • Competitive salary of £30,000-£35,000 depending on experience.\n, • Performance bonus scheme.\n, • Hybrid working with two office days per week.\n, • Twenty days' holiday plus bank holidays.\n, • Your birthday off every year.\n, • Company pension scheme.\n, • Ongoing AI and digital marketing training.\n, • Structured career development.\n, • Regular team socials.\n, • Dynamic and supportive working environment.\n, • The opportunity to work with an award-winning agency that genuinely invests in its people.\n\n Career Progression \n We're passionate about developing talent. \n This role offers a clear career pathway to leadership roles within the company. \n Progression is based on performance, leadership and your commitment to continuous development. \n Think You're the Right Fit? \n If you're looking for a role where you can develop your career, work with exciting clients and become part of an ambitious, award-winning team, we'd love to hear from you. \n To apply, please attach your CV to the link provided. \n Applications should be made using the link provided. \n We look forward to meeting you.

Maintenance Engineer – Healthcare Operations \n Location: Chessington (with occasional UK travel) Hours: Monday–Friday, 08:00–16:30 (40 hours per week) On-call: 1 in 4 weeks (24/7 call-out) \n The Opportunity \n An excellent opportunity has arisen for a skilled Maintenance Engineer to join a specialist healthcare services organisation supporting critical operations that directly contribute to patient safety. \n This role plays a key part in ensuring plant and equipment are maintained to the highest standards within a regulated, fast-paced operational environment. \n What You’ll Be Doing \n\n • Maintain and repair plant and machinery to ensure uninterrupted service delivery\n, • Perform planned preventative maintenance (PPM) and weekly compliance testing\n, • Oversee contractors and external service engineers on-site\n, • Ensure all equipment is serviced ahead of validation cycles\n, • Coordinate and support annual and quarterly equipment validation\n, • Maintain all validation and calibration documentation\n, • Ensure compliance with regulatory standards and quality systems\n, • Manage spare parts and tools inventory levels\n, • Contribute to continuous improvement and operational best practice\n, • Participate fully in the on-call rota, including emergency call-outs\n, • During on-call weeks, carry out weekend boiler checks at the Chessington site\n\n On-Call & Overtime Package \n\n • 1 in 4 weeks on-call (24/7 coverage required)\n, • £30 payment per call-out acceptance\n, • Time and a half for call-out work\n, • Time off in lieu provided\n, • Weekend boiler checks required during on-call rotation\n\n What We’re Looking For \n\n • Apprentice-trained engineer (or equivalent)\n, • Minimum 2 years’ experience within facilities, manufacturing, or similar environments\n, • Mechanical or electrical engineering background\n, • Experience working within regulated or compliance-driven environments (desirable)\n, • Full UK driving licence (maximum 3 points)\n, • Strong problem-solving skills and a proactive approach\n\n Salary & Benefits \n\n • Salary: £46,000 – £49,500\n, • Bonus: 5% annual bonus\n, • Pension: 8% employer contribution\n, • Holiday: 25 days annual leave + 8 bank holidays\n, • Ongoing training and development opportunities\n\n Why Join? \n\n • Work in a purpose-driven environment supporting healthcare operations\n, • Be part of a collaborative and high-performing engineering team\n, • Strong compensation and benefits package\n, • Opportunity to make a real impact in a critical sector\n\n

Join us as a Pensions Projects Specialist within our Outsourcing line of business based out of our Redhill office working hybrid. \n Join us as a Pensions Projects Analyst within our Outsourcing line of business based out of our Redhill office working hybrid. \n You will play a key role in the review, scoping, costing, and delivery of pension-related project requests. You will be involved in a broad spectrum of pension projects, ranging from small ad-hoc data requests to large, complex exercises such as pensioner trivial commutations, investment changes and buy-in activity. The role combines analysis, delivery, and client interaction, with a strong emphasis on maximising project efficiency and revenue opportunities. You will take end-to-end ownership of smaller projects, while supporting larger initiatives and contributing to the successful delivery of key client priorities. The role also plays an important part in supporting and upskilling colleagues across a global operating model, working collaboratively across multiple locations. \n \n The Role \n \n Project Scoping, Analysis & Costing \n\n • Review new project requests from clients and internal stakeholders, eliciting and documenting full requirements through analysis, discussions, and workshops\n, • Take ownership of scoping and costing project requests, collaborating with wider TAS teams to ensure all elements are captured and accurately reflected\n, • Translate requirements into clear project plans, defining timelines, deliverables, risks, and dependencies\n\n Project Delivery & Ownership \n\n • Take end-to-end responsibility for the delivery of smaller projects, ensuring completion to agreed timelines, budget, and quality standards\n, • Support the delivery of larger and more complex projects, contributing to planning, coordination, and execution\n, • Ensure project work is appropriately prioritised to meet client deadlines and revenue targets and work collaboratively with other teams across TAS to ensure successful delivery to time and budget\n\n Data Analysis & Technical Delivery \n\n • Extract, manipulate, and present data to support project requirements as well as client deliverables\n, • Undertake data analysis, calculations, and reporting, ensuring accuracy and compliance with scheme rules\n, • Carry out data rectification and updates to member records where required and support calculation review and opportunities for system automation\n\n Stakeholder & Client Management \n\n • Actively manage relationships with clients, Client Managers, and internal stakeholders, ensuring clear and proactive communication throughout the project lifecycle\n, • Provide regular updates on project progress, risks, and issues, maintaining transparency and trust\n, • Work across multiple locations within the global operating model to ensure coordinated and consistent delivery\n\n Collaboration & Continuous Improvement \n\n • Work closely with the Projects Team Lead, Administration Managers, and wider team to deliver revenue-generating project work\n, • Support and collaborate with colleagues, contributing to knowledge sharing and capability development across the team\n, • Identify opportunities to continuously improve processes, efficiency, and project delivery approaches and ensure proactive problem-solving\n\n What you'll bring \n\n • Experience within occupational pensions administration (DB and/or DC)\n, • Exposure to or involvement in pensions projects or scheme events (e.g. commutations, scheme changes, data exercises) i highly desirable and experience in scoping and/or costing work is desirable\n, • Strong understanding of pensions data, calculations, and administration processes\n, • Ability to analyse complex information, define requirements, and deliver structured solutions\n, • Strong data handling skills, including data extraction, manipulation, and reporting\n, • High level of attention to detail, particularly in relation to calculations and data accuracy\n, • Ability to identify and resolve issues through structured and logical thinking\n, • Excellent verbal and written communication skills and ability to engage confidently with stakeholders and clients across different levels\n, • Self-motivated and able to work both independently and as part of a team\n, • Strong organisational skills, able to manage multiple priorities and meet challenging deadlines\n\n \n What We Offer \n Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. \n We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. \n Equal Opportunity Employer \n We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.

Location: Sutton, SurreyFull-Time | 37.5 Hours per Week (Monday-Friday) | hybrid workingSalary: Competitive + Excellent Benefits \n Adecco Recruitment is delighted to be recruiting for a Customer Service Representative on behalf of a leading global organisation. This is a fantastic opportunity to join a successful and growing business where customer experience, teamwork, and professional development are at the heart of everything they do. \n If you are an organised, customer-focused professional who enjoys problem-solving, building relationships, and delivering exceptional service, we'd love to hear from you. \n About the Role \n As a Customer Service Representative, you will play a key role in providing outstanding support to customers, suppliers, and internal teams. Acting as the first point of contact, you will ensure queries are handled efficiently, orders are processed accurately, and strong working relationships are maintained. \n This is a busy and varied role where no two days are the same. You'll be responsible for ensuring a seamless customer experience while supporting the wider business through effective communication, organisation, and attention to detail. \n Key Responsibilities \n Customer Support \n\n • Act as the first point of contact for customer enquiries via phone and email.\n, • Process customer orders accurately using internal systems.\n, • Provide updates on deliveries, stock availability, and order progress.\n, • Resolve customer queries and complaints professionally and efficiently.\n, • Build and maintain strong relationships with customers and colleagues.\n, • Deliver a high standard of customer care at all times.\n\n Order & Supply Coordination \n\n • Coordinate supplier and purchase orders where required.\n, • Liaise with suppliers, warehouses, and logistics partners to ensure smooth order fulfilment.\n, • Monitor stock levels and support inventory management processes.\n, • Investigate and resolve issues such as delays, damages, or discrepancies.\n, • Maintain accurate records and ensure internal systems are kept up to date.\n\n Team & Process Support \n\n • Work collaboratively with colleagues across different departments.\n, • Support continuous improvement by identifying opportunities to enhance processes and customer experience.\n, • Manage workloads effectively and prioritise tasks in a fast-paced environment.\n, • Provide general administrative support as required.\n\n About You \n We're looking for someone who thrives in a customer-focused environment and enjoys delivering solutions. \n You'll Have: \n Excellent verbal and written communication skills \n Previous experience in a customer service, administration, or order-processing role \n Strong organisational skills and the ability to manage multiple priorities \n A positive, proactive, and solutions-focused attitude \n Confidence working with numbers and maintaining accurate records \n Good IT skills, including Microsoft Office applications such as Word and Excel \n The ability to remain calm and professional when handling customer queries and resolving issues \n A strong team-player mindset with a willingness to support colleagues \n Desirable: \n\n • Experience using ERP or CRM systems\n, • Previous experience within a supply chain, logistics, distribution, or manufacturing environment\n, • GCSE Maths and English (or equivalent)\n\n What's in it for You? \n In return, you'll enjoy an excellent benefits package, including: \n\n • Generous discretionary annual bonus scheme\n, • 25 days holiday plus bank holidays\n, • Additional leave for birthday, moving home, and marriage/civil partnership\n, • Competitive pension scheme\n, • Life assurance and income protection cover\n, • Hybrid working opportunities (up to 2 days from home)\n, • Cycle to Work scheme\n, • Annual health checks and seasonal flu vaccinations\n, • Employee Assistance Programme including:\n \n, • Virtual GP access\n, • Physiotherapy services\n, • Mental health support and counselling\n \n, • Discounted gym membership\n, • Retail discounts\n, • Complimentary refreshments, fresh fruit, tea, coffee, and soft drinks\n, • Onsite wellbeing initiatives including yoga and physiotherapy\n, • Regular team and company social events\n\n Apply Today \n If you're passionate about delivering excellent customer service and are looking to build a rewarding career within a supportive and professional environment, we'd love to hear from you. \n Apply now with Adecco Recruitment to take the next step in your customer service career. \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Team Leader \n Full-time Monday - Friday 9am - 5pm \n We are looking for an experienced and motivated Customer Service Team Leader to lead a high-performing contact centre team, delivering excellent multi-channel support and ensuring a positive customer experience at every touchpoint. \n The Role \n You will be responsible for leading, coaching, and developing a team of Customer Service Advisors, ensuring enquiries and complaints are handled effectively and resolved at first point of contact wherever possible. You’ll play a key role in driving performance, improving service delivery, and supporting your team through change. \n Key Responsibilities \n\n • Lead, motivate, and develop a team to deliver outstanding customer service\n, • Monitor performance, providing regular feedback, coaching, and support\n, • Manage escalated or complex customer enquiries and complaints\n, • Ensure effective first-contact resolution and high-quality customer outcomes\n, • Allocate resources and manage workloads to meet service levels\n, • Monitor call volumes and staffing to maintain performance standards\n, • Drive continuous improvement using service data and customer insight\n, • Ensure accurate use of CRM, telephony, and digital systems\n, • Maintain clear, accurate customer records and reporting\n, • Support delivery of projects and organisational change initiatives\n\n Skills & Experience Required \n\n • Proven experience leading teams in a contact centre or customer service environment\n, • Strong background in handling complaints and complex customer issues\n, • Experience working with call centre systems and Microsoft 365\n, • Ability to coach, motivate, and develop team members\n, • Strong data interpretation skills, using insights to improve service delivery\n, • Confident supporting vulnerable or sensitive customer situations with empathy and professionalism\n, • Good understanding of customer experience principles and first-contact resolution\n, • Knowledge of data protection (GDPR) and its application in customer service environments\n\n Desirable Knowledge \n\n • Understanding of housing or regulated environments\n, • Awareness of service frameworks, compliance, and best practice standards\n\n About You \n You are a confident and people-focused leader who thrives in a fast-paced environment. You bring a balance of empathy and performance focus, with the ability to inspire your team while delivering measurable improvements in service quality and customer satisfaction.

Customer Service Team Leader \n Full-time Monday - Friday 9am - 5pm \n We are looking for an experienced and motivated Customer Service Team Leader to lead a high-performing contact centre team, delivering excellent multi-channel support and ensuring a positive customer experience at every touchpoint. \n The Role \n You will be responsible for leading, coaching, and developing a team of Customer Service Advisors, ensuring enquiries and complaints are handled effectively and resolved at first point of contact wherever possible. You’ll play a key role in driving performance, improving service delivery, and supporting your team through change. \n Key Responsibilities \n\n • Lead, motivate, and develop a team to deliver outstanding customer service\n, • Monitor performance, providing regular feedback, coaching, and support\n, • Manage escalated or complex customer enquiries and complaints\n, • Ensure effective first-contact resolution and high-quality customer outcomes\n, • Allocate resources and manage workloads to meet service levels\n, • Monitor call volumes and staffing to maintain performance standards\n, • Drive continuous improvement using service data and customer insight\n, • Ensure accurate use of CRM, telephony, and digital systems\n, • Maintain clear, accurate customer records and reporting\n, • Support delivery of projects and organisational change initiatives\n\n Skills & Experience Required \n\n • Proven experience leading teams in a contact centre or customer service environment\n, • Strong background in handling complaints and complex customer issues\n, • Experience working with call centre systems and Microsoft 365\n, • Ability to coach, motivate, and develop team members\n, • Strong data interpretation skills, using insights to improve service delivery\n, • Confident supporting vulnerable or sensitive customer situations with empathy and professionalism\n, • Good understanding of customer experience principles and first-contact resolution\n, • Knowledge of data protection (GDPR) and its application in customer service environments\n\n Desirable Knowledge \n\n • Understanding of housing or regulated environments\n, • Awareness of service frameworks, compliance, and best practice standards\n\n About You \n You are a confident and people-focused leader who thrives in a fast-paced environment. You bring a balance of empathy and performance focus, with the ability to inspire your team while delivering measurable improvements in service quality and customer satisfaction.

Paralegal \n\n • Employment Type: Full-Time, Permanent\n, • Location: Leatherhead\n, • Salary Guide: £26,000 - £30,000 (Depending on Experience)\n\n Join our Residential Property team and contribute to providing outstanding client service through expert, clear advice and assistance. We are looking for a Paralegal who is proactive, client-focused, and thrives in a supportive and engaging work environment. \n Day-to-Day of the Role: \n\n • Provide direct support to fee earners to enhance operational efficiency.\n, • Prepare correspondence and documents, including transcribing digital dictation.\n, • Manage filing systems and handle the opening, closing, storage, and retrieval of client files.\n, • Prepare and dispatch mail and enclosures via post, email, or fax.\n, • If applicable, make appointments, arrange meetings, and maintain up-to-date diaries for fee earners.\n, • Prepare conference rooms for meetings, provide refreshments, and ensure spaces are tidy and ready for use.\n, • Attend to clients and agents in person and on the telephone in a professional and friendly manner.\n, • Prepare completion statements and assist with post-exchange and pre-completion formalities.\n, • Undertake online form filling requirements, including SDLT forms, and submit Land Registry forms.\n, • Obtain information from local authorities and other organisations, and deal with registration and all post-completion formalities.\n, • Demonstrate involvement in marketing and other non-core activities to promote the department.\n, • Maintain confidentiality of all firm and client documentation and information.\n, • Operate the firm’s Case Management System and maintain high standards of document presentation.\n, • Consider improvements to the administrative efficiency of the department and undertake any specific training as required.\n\n Required Skills & Qualifications: \n\n • Legal background with some property experience.\n, • Good IT skills in relevant packages.\n, • High accuracy levels and a positive attitude.\n, • Professional communication skills with clients, agents, and others involved in the conveyancing process.\n, • Good customer care, responsiveness, and attention to client service.\n, • Initiative and willingness to take on responsibility.\n, • Ability to work to deadlines, cope under pressure, and prioritise workloads effectively.\n, • Demonstrates a pro-active approach to work and clients.\n, • Commitment to the firm and a genuine interest in legal work.\n, • Alignment with the firm's values.\n\n Benefits: \n\n • Competitive salary and financial benefits.\n, • Health and Wellbeing support.\n, • Work Life Enrichment options for a balanced lifestyle.\n, • Learning and Development opportunities tailored to help you grow professionally.\n\n To apply for this Paralegal position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role to Mark Watts at reed, your local legal specialist recruiter.

Customer Complaints Team Leader - FTC \n Role Purpose: To lead a team to effectively manage our formal complaints process, ensuring timely, fair, and high-quality responses that reflect Raven’s commitment to excellent customer experience as well as maintaining compliance with the Housing Ombudsman Complaint Handling Code and driving continuous improvement through using learning from complaints to identify and embed service enhancements across the organisation in collaboration with colleagues. Key Relationships: Internal • Colleagues in the Customer Experience & Engagement Team • Customer Service Centre • Housing Team • Home Ownership Team • Income Team • Property Services Performance, Planning & Quality Teams • Responsive Repairs Team • Voids Team • Community Wellbeing & Inclusion Teams • Operational Managers, Heads of Service, Assistant Directors • Executive Director of Customer Experience • Governance Team External • Complainants (customers, leaseholders, applicants) • Housing Ombudsman Service • MPs, councillors, and advocacy groups • Contractors and service providers Strengths Matrix Levels: Raven Core Strengths Proficient People Management & Leadership Team Leader Essential Role-Specific Knowledge, Skills, and Experience: • Strong empathy and advanced conflict resolution skills to manage sensitive and emotionally charged situations effectively. • Analytical thinking with the ability to carry out root cause analysis and translate findings into actionable service improvements. • Proficient in using CRM and case management systems to log, track, and report on complaint handling. • Skilled in coaching and mentoring team members to improve investigation quality, communication skills, and complaint resolution outcomes. • Ability to engage and influence stakeholders across departments to secure timely information, resolve cases, and embed learning. • Proven experience in complaint handling or customer service within a regulated sector (e.g., housing, utilities, healthcare, financial services). • Track record of managing complex or high-volume complaints to resolution in line with statutory or organisational timescales. • Experience working with vulnerable or emotionally distressed customers, ensuring a compassionate and supportive approach. • Demonstrated ability to coordinate across multiple teams or departments to gather evidence, resolve issues, and improve processes. • Experience contributing to and delivering service improvement initiatives informed by customer feedback and complaint data. \n

Customer Complaints Team Leader - FTC \n Role Purpose: To lead a team to effectively manage our formal complaints process, ensuring timely, fair, and high-quality responses that reflect Raven’s commitment to excellent customer experience as well as maintaining compliance with the Housing Ombudsman Complaint Handling Code and driving continuous improvement through using learning from complaints to identify and embed service enhancements across the organisation in collaboration with colleagues. Key Relationships: Internal • Colleagues in the Customer Experience & Engagement Team • Customer Service Centre • Housing Team • Home Ownership Team • Income Team • Property Services Performance, Planning & Quality Teams • Responsive Repairs Team • Voids Team • Community Wellbeing & Inclusion Teams • Operational Managers, Heads of Service, Assistant Directors • Executive Director of Customer Experience • Governance Team External • Complainants (customers, leaseholders, applicants) • Housing Ombudsman Service • MPs, councillors, and advocacy groups • Contractors and service providers Strengths Matrix Levels: Raven Core Strengths Proficient People Management & Leadership Team Leader Essential Role-Specific Knowledge, Skills, and Experience: • Strong empathy and advanced conflict resolution skills to manage sensitive and emotionally charged situations effectively. • Analytical thinking with the ability to carry out root cause analysis and translate findings into actionable service improvements. • Proficient in using CRM and case management systems to log, track, and report on complaint handling. • Skilled in coaching and mentoring team members to improve investigation quality, communication skills, and complaint resolution outcomes. • Ability to engage and influence stakeholders across departments to secure timely information, resolve cases, and embed learning. • Proven experience in complaint handling or customer service within a regulated sector (e.g., housing, utilities, healthcare, financial services). • Track record of managing complex or high-volume complaints to resolution in line with statutory or organisational timescales. • Experience working with vulnerable or emotionally distressed customers, ensuring a compassionate and supportive approach. • Demonstrated ability to coordinate across multiple teams or departments to gather evidence, resolve issues, and improve processes. • Experience contributing to and delivering service improvement initiatives informed by customer feedback and complaint data. \n

Trainee Mortgage Adviser\n Are you currently working in a fast-paced sales environment and looking for a career where your ambition, personality and commercial drive can genuinely pay off? \n This is an opportunity to move into mortgage advice with an established and growing business that is taking on new trainee advisers because of the volume of work they are seeing. \n This is not a replacement role. The business is growing, enquiry levels are strong, and they are looking for people who want to build a long-term career in mortgage and protection advice. \n The Role\n This is a trainee mortgage adviser role, but it is not an admin role dressed up as a trainee position. \n You will have a structured training period, but the aim is to get you out speaking with customers and building towards providing mortgage and protection advice as quickly as possible. \n You will be supported by experienced people who will help check your work, guide your development and make sure you are doing things properly while you build your knowledge, confidence and competence. \n As you develop, the goal is for you to move away from the trainee title and progress into a full Mortgage Adviser role, with an increase in earnings to reflect that progression. \n What You’ll Be Doing\n You will be: \n\n • Speaking with customers about their mortgage and protection needs\n, • Building relationships with clients and internal teams\n, • Learning how to provide mortgage and protection advice properly\n, • Working in a busy, target-driven environment\n, • Managing enquiries and converting opportunities\n, • Following a structured training and development pathway\n, • Receiving support while your knowledge and confidence grows\n, • Working to FCA standards and company processes\n\n What They’re Looking For\n You do not need to already be a qualified Mortgage Adviser, but you do need the right sales background. \n You must have experience in a fast-paced sales environment such as: \n\n • Phones or telecoms sales\n, • Car sales\n, • Lettings\n, • Estate agency\n, • Similar target-driven customer sales roles\n\n This role is unlikely to suit someone whose only sales experience is in fashion retail, food retail or general shop-floor customer service. \n The business needs people who are already used to a commercial sales environment where targets, pace, resilience and earning potential matter. \n You will also need to either: \n\n • Already hold CeMAP 1, or\n, • Be prepared to pay for and complete CeMAP 1 before joining\n\n CeMAP takes time to complete, so this is something you need to be serious about if you have not already started. \n Package\n The package is expected to include: \n\n • Basic salary £27,000\n, • Car allowance £2,500\n, • Realistic first-year earnings of around £55,000 to £60,000 including commission\n, • Structured training and career development\n, • Pension and life insurance\n, • Holiday entitlement\n, • Employee support and reward schemes\n\n Why This Role?\n This is a strong opportunity for someone who wants to move into financial services but does not want to start at the very bottom. \n You will not be joining simply to do admin and wait for an opportunity later. The opportunity is to train properly, speak with customers, learn the advice process and grow into a fully fledged Mortgage Adviser role. \n It will suit someone who is money-motivated, confident speaking with customers, used to working at pace and serious about progressing into a professional sales career. \n If you have the right sales background and are either CeMAP 1 qualified or prepared to complete it before joining, this could be a strong route into becoming a Mortgage Adviser. \n \n

Housekeeping Supervisor (8738) \n Location: Reigate Area, Surrey \n Salary: Up to £30,000 DOE \n Job Type: Permanent, Full Time \n Hours: Shift work including weekends and bank holidays \n Jade Recruitment is proud to be recruiting on behalf of a well-established and respected hotel in the Reigate area for an experienced Housekeeping Supervisor to join their team on a permanent full-time basis. \n This is an excellent opportunity for an experienced hospitality professional with a strong background in hotel housekeeping who is passionate about maintaining high standards and leading a busy housekeeping operation. \n The Role \n As Housekeeping Supervisor, you will play a key role in ensuring guest bedrooms and public areas are maintained to an exceptional standard while supporting and motivating the housekeeping team on a day-to-day basis. \n This is a hands-on supervisory role suited to someone who thrives in a fast-paced hotel environment and takes pride in delivering an excellent guest experience. \n Key Responsibilities \n\n • Supervise and support the housekeeping team during daily operations\n, • Ensure all guest rooms and public areas are cleaned and presented to a high standard\n, • Allocate daily tasks and carry out room inspections\n, • Train, motivate and support housekeeping staff\n, • Maintain housekeeping stock levels and assist with ordering supplies\n, • Ensure health & safety procedures are always adhered to\n, • Liaise effectively with reception and maintenance departments\n, • Assist with rota planning and shift coordination\n, • Support with cleaning duties where required\n\n About You \n\n • Previous experience within a hotel housekeeping supervisory position\n, • Strong hospitality and housekeeping background\n, • Excellent attention to detail and organisational skills\n, • Positive, reliable and flexible approach to work\n, • Strong communication and leadership skills\n, • Able to work shifts, weekends and bank holidays\n\n What’s on Offer \n\n • Live-in accommodation could be available for the right candidate at a cost of £50 per week\n, • Permanent full-time role\n, • Salary up to £30,000 depending on experience\n, • Friendly and supportive working environment\n, • Career progression opportunities within hospitality\n\n \n If you have the relevant hotel housekeeping experience and are looking for your next opportunity within hospitality, Jade Recruitment would love to hear from you. \n \n We do receive a significant number of applications. If you have not been contacted by a member of our team within 10 days of your application, please note that on this occasion you have not be shortlisted for the position. If you are ever in doubt about this, please call our team. \n \n By applying to this vacancy, you accept Jade Recruitment Limited’s Privacy and GDPR Policy which can be found via our website, in turn giving us consent to contact you. \n Jade Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. \n

We are seeking qualified physiotherapists at band 6 and band 7 levels to support growing services and teams across London offering a 6 month duration on this contract! \n \n You will work as an autonomous practitioner but works under the supervision of a Band 7. The post holder will work as a member of the Integrated Adult Rehab team, rotating across various areas within South of London. \n The post holder will provide a range of specialised Physiotherapy input to patients, enabling them to achieve their full potential. The post holder will be expected to work in a variety of settings including our Centre, the patient’s own home, other community settings and Hospitals, as required. \n\n • To work as an autonomous practitioner and manage day to day caseload and work as part of multi and interdisciplinary teams.\n, • To deal appropriately and efficiently with priorities and work patterns that will vary on a daily basis.\n, • Prioritise work to accommodate on-going changes in caseloads\n\n Why work with MedicsPro? \n\n • Relationship based approached services within therapies\n, • Immediate starts and longevity\n, • Leadership that are value driven for excellence\n, • Make a difference: Work where you are treated as humans and not a number! 'your skills are our expertise'\n, • Weekly pay\n, • On all frameworks for NHS and Public sector organisations\n, • We care about professional development whilst utilising your skillset\n, • Senior management and leadership that are accessible\n\n Should you be interested in working for a value driven physiotherapy service, please get in touch now with your CV and we can further discuss and answer any questions you may have before proceeding.

Customer Service Advisor \n About the Role \n Our client is a well-established and growing business looking to recruit a Customer Service Advisor to join their friendly team. This is a busy and varied role where you'll be the first point of contact for customers, providing a professional and efficient service via telephone and email. You'll play an important part in ensuring enquiries are handled effectively, orders are processed accurately, and customers receive a positive experience throughout their journey. \n\n • Based in Epsom\n, • c£27,000 salary\n, • Monday – Friday, 9am – 5.30pm\n, • Parking on site\n\n Key Responsibilities \n\n • Respond to customer enquiries via telephone and email in a timely and professional manner.\n, • Resolve customer issues and complaints, identifying appropriate solutions.\n, • Process customer orders, requests and amendments accurately.\n, • Maintain and update customer records using internal systems.\n, • Provide customers with clear information regarding products and services.\n, • Ensure all work is completed in line with company procedures and service standards.\n, • Support the wider team in delivering an outstanding customer experience.\n, • Providing technical support, help and support\n, • Achieve agreed service levels and response time targets.\n\n About You \n\n • Previous experience in a customer service or customer support role.\n, • Excellent verbal and written communication skills.\n, • Strong problem-solving skills with a proactive approach.\n, • Confident managing multiple tasks and prioritising workload.\n, • Empathetic with excellent listening skills.\n, • Good IT skills, including Microsoft Office\n, • Able to work well under pressure while maintaining accuracy.\n, • A team player with a positive and flexible attitude.\n, • A practical or technical aptitude would be advantageous but is not essential.\n\n Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! \n Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. \n By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. \n

Audit Senior - Epsom \n Salary: £50,000 - £60,000 + benefitsLocation: EpsomWorking model: HybridEmployment type: Permanent 1. Role Overview\n I am working with a growing accountancy and business advisory firm looking to appoint an Audit Senior into its Epsom office. \n This is a permanent role suited to someone with strong practice audit experience who can lead audit assignments from planning through to completion, maintain high-quality audit files, manage client queries and support junior team members. \n The role will involve audit, accounts and wider compliance work for a varied SME-focused client base. 1. Key Responsibilities\n\n • \n Lead audit assignments from planning to completion. \n • \n Ensure audit work complies with internal methodology, regulatory standards and risk requirements. \n • \n Maintain accurate, well-organised audit files with appropriate supporting documentation. \n • \n Analyse client accounting records and identify key issues or recommendations. \n • \n Act as a day-to-day contact for clients, responding to queries professionally. \n • \n Build strong relationships with new and existing clients. \n • \n Prepare and review accounts, tax filings, PAYE and VAT submissions. \n • \n Ensure client work meets legal and statutory requirements. \n • \n Mentor and support junior team members. \n • \n Work with colleagues to deliver accurate client files and audits on time. \n • \n Plan workloads effectively and prepare work for sign-off. \n • \n Use systems, tools and best practice to improve quality and efficiency. \n3. Candidate Requirements\n\n • \n ACA or ACCA qualified, although strong part-qualified candidates will also be considered. \n • \n Previous audit experience within an accountancy practice. \n • \n Experience leading or taking ownership of audit assignments. \n • \n Good understanding of audit files, documentation and compliance requirements. \n • \n Confident dealing directly with clients. \n • \n Strong communication, organisation and time management skills. \n • \n Proficient in Microsoft Office and relevant audit/accounting software. \n • \n Professional, dependable and self-motivated. \n • \n Able to work independently and as part of a team. \n • \n Strong attention to detail and commitment to high-quality work. \n4. Team / Client Base\n The role sits within an expanding regional audit and accountancy team in Epsom. \n The firm works with a broad SME client base, providing audit, accounting, tax and wider business advisory services. You will have regular client contact and work closely with colleagues across the local office and wider regional network. 1. Progression\n This role offers the opportunity to continue developing as an Audit Senior within a stable and growing practice environment. \n It would suit someone looking to build stronger audit leadership, client management and supervisory experience, with longer-term scope to progress within the firm. 1. Salary / Benefits\n Salary: £50,000 - £60,000 + benefits \n Benefits include: \n\n • \n Hybrid working. \n • \n Company pension scheme. \n • \n 25 days' annual leave plus bank holidays. \n • \n Option to buy up to 5 additional days' annual leave. \n • \n Additional annual leave from certain seniority levels. \n • \n Business closure over Christmas, subject to business needs. \n • \n Life assurance at 4x annual salary. \n • \n Enhanced family leave policies. \n • \n Enhanced company sick pay. \n • \n Employee Assistance Programme. \n • \n Corporate discounts platform. \n • \n Flexible benefits platform, including options such as private medical insurance, critical illness cover, cash plan, cycle to work, eye care and dental cover. \n7. Application Note\n For more information, or to discuss the role in confidence, please apply or get in touch directly. \n I am representing the firm externally and can provide further detail on the role, team structure, expectations and process. \n \n As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Location: Hook, HampshireSalary: £13.70 per hourHours: 18–20 hours per week \n An established and growing business based in Hook is seeking a Part-Time Stock Controller to join its team. This is an office-based role offering flexibility around working hours, provided availability includes 11:00am–2:00pm Monday to Friday. \n This opportunity would suit someone with stock control, inventory, administration, purchasing, or supply chain experience who is looking for a part-time position within a friendly and supportive environment. \n Key Responsibilities \n\n • Maintain accurate stock and inventory records\n, • Monitor stock levels and investigate discrepancies\n, • Update stock information on internal systems\n, • Liaise with internal departments regarding stock movements and availability\n, • Assist with inventory reporting and stock analysis\n, • Support purchasing and replenishment activities where required\n, • Ensure stock data remains accurate and up to date\n, • Provide general administrative support to the wider team\n\n Skills & Experience \n Essential: \n\n • Previous administration experience\n, • Strong attention to detail and accuracy\n, • Good IT skills, including Microsoft Office\n, • Excellent organisational skills\n, • Ability to manage and prioritise workload effectively\n\n Desirable: \n\n • Stock control or inventory management experience\n, • Experience using stock management, ERP, or warehouse systems\n, • Previous experience within manufacturing, distribution, logistics, or supply chain environments\n\n What's on Offer \n\n • Flexible part-time hours\n, • 25 days holiday plus bank holidays (pro rata)\n, • Pension scheme\n, • Company bonus scheme\n, • On-site parking\n, • Supportive and stable working environment\n\n Additional Information \n Applicants should be able to commute easily to the Hook area and be available to work during the core hours of 11:00am–2:00pm Monday to Friday. \n To apply, please submit your CV for immediate consideration.

Warehouse Manager \n We are working with an established and market-leading, independent supply and distribution company who work with Nationwide clients. \n They are seeking an experienced Warehouse Manager to lead and manage their warehouse team. \n\n • £35,000 - £40,000 (DOE)\n, • Based in Chessington\n, • Free onsite parking\n\n Key Responsibilities: \n\n • Reporting directly to the General Manager and Company Directors\n, • Responsible for leading and managing a team or circa 30, including two supervisors\n, • Motivate, organise, and encourage teamwork within the workforce to ensure productivity targets are met or exceeded\n, • Organise the recruitment and training of staff, as well as monitoring staff performance and progress\n, • Have a clear understanding of the company's policies and vision and how the warehouse contributes to these\n, • Use space and mechanical handling equipment efficiently, making sure quality, budgetary targets and environmental objectives are met\n, • Coordinate and monitor the receipt, order, assembly, and dispatch of goods\n, • Coordinate the use of automated and computerised systems where necessary\n, • Respond to and deal with customer communication by email and telephone\n, • Keep stock control systems up to date and make sure inventories are accurate\n, • Plan future capacity requirements\n, • Maintain standards of health and safety, hygiene, and security in the work environment\n, • Oversee the planned maintenance of vehicles, machinery, and equipment\n, • Where appropriate, oversee the maintenance and operation of warehouse management systems and automated storage and retrieval systems\n, • Ensure the trade counter operation provides the service levels required for customer satisfaction.\n, • Housekeeping; ensuring a clean and tidy working environment is maintained\n\n Person Specification: \n\n • Proven experience as a Warehouse Manager\n, • Focussed on managing, recruitment and training\n, • Used to working in a fast-paced environment\n, • ‘Hands On’ approach\n, • Excellent communication skills, both verbal and written\n, • Comfortable using various IT systems\n\n Additional Information: \n\n • Working hours 08.30 – 6.00 pm Monday – Friday\n, • 31 Days Holiday including bank holidays and the Christmas shutdown\n, • Pension scheme/auto-enrolment\n, • Career progression\n, • Laptop and Smart phone provided\n, • Onsite parking\n\n \n Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! \n Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. \n By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. \n Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. \n

Residential Conveyancer \n\n • Job Type: Full-time\n, • Location: Morden, SM4\n, • Salary: Negotiable\n\n Join a firm with a strong and loyal client base located in Morden. We are seeking a dynamic and forward-thinking Residential Conveyancer to be part of our growth and share in our core values. This role is ideal for someone with a robust background in Residential Conveyancing, looking to advance their career in a supportive and professional environment. \n Day-to-day of the role: \n\n • Handle sales and purchases of residential properties, including new builds and re-mortgages.\n, • Manage both registered and unregistered properties, help to buy schemes, and shared ownership.\n, • Extend leases and liaise with clients and external professionals effectively.\n, • Work closely with our Private Client Department to ensure seamless service delivery.\n, • Maintain high levels of client interaction, ensuring all processes are communicated clearly.\n\n Required Skills & Qualifications: \n\n • 1-3+ years PQE in Residential Conveyancing.\n, • Excellent knowledge of all Residential Conveyancing matters including Sales, Purchases, Remortgages, Transfer of Equity, New Build, and Lease Extensions.\n, • Ability to work autonomously on complex legal matters.\n, • Strong case management skills and experience handling multiple conveyancing cases independently.\n, • Proficient in using LEAP and other relevant digital tools.\n, • Excellent communication, administration, and organisational skills.\n, • A self-motivated team player with a clear ability to engage in networking and business development.\n, • Professional, yet friendly and approachable demeanour.\n\n Benefits: \n\n • Company Pension\n, • Flexitime options\n, • Free on-site parking\n, • Private Medical Insurance\n, • Work From Home options\n\n To apply for this Residential Conveyancer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role to Mark Watts at Reed, your local legal recruitment specialist.

Join the UK’s No1 Trade Kitchen Supplier \n Join Howdens as a Business Developer and play a key role in growing your local depot. We’re looking for someone who enjoys speaking to people face to face and on the phone, building relationships and driving business. You’ll introduce new trade customers to Howdens, stay close to your existing accounts, and spot opportunities to grow spend by understanding what your customers need and what they’re working on. \n Working as part of a busy, depot team, you’ll support sales activity by generating leads, arranging appointments and keeping the pipeline moving. You’ll work closely with our Kitchen Sales Designers and our Territory Sales Representatives, helping convert conversations into opportunities and opportunities into sales. If you’re confident on the phone, enjoy building rapport, and are motivated by targets and results, you’ll fit right in. \n What we can offer you: \n\n • \n Competitive salary, brilliant bonuses and outstanding depot incentives \n • \n Excellent pension plan with up to 12% company contribution \n • \n Up to 32 days annual leave, including bank holidays. \n • \n Holiday entitlement rises with service \n • \n Generous staff discount on Howdens products \n • \n Buy-as-you-earn share scheme \n • \n 40 hour working week \n • \n No evening, Sunday or Bank Holiday working \n • \n Virtual GP access and wellbeing support for you and your family \n • \n A strong team culture that genuinely sets us apart \n\n What we’re looking for: \n\n • \n A confident communicator who is comfortable speaking to customers on the phone and face to face \n • \n Someone who enjoys building relationships and turning conversations into opportunities \n • \n Commercially minded, with a focus on driving sales and adding value \n • \n Self-motivated, positive and proactive \n • \n Organised and reliable, able to manage customer activity and keep track of pipelines \n • \n Comfortable working to call targets and activity levels \n • \n Experience in telesales, account management or a customer focused role is helpful \n\n What you’ll be doing: \n\n • \n Calling existing trade customers to build long term relationships and grow future business \n • \n Using customer data to spot inactivity and bring accounts back on track \n • \n Managing a targeted customer list and achieving daily call activity levels \n • \n Keeping up to date with customer projects to identify opportunities to add value and drive repeat business \n • \n Arranging surveys and appointments for our Kitchen Sales Designers \n • \n Promoting products, offers and events to keep customers engaged \n • \n Supporting administration, including invoicing and general depot tasks \n • \n Working closely with the wider team to help the depot hit its targets and deliver great service \n\n What it’s like to work here: \n\n • \n We take pride in getting things right first time for our customers \n • \n Everyone pulls their weight and supports each other as one team \n • \n It’s a busy depot, so we keep things simple, work fast and get the job done \n • \n We all play a part in the depot’s success and share in the team bonus \n • \n We build trust by doing what we say we will, every day \n\n How to apply: If Howdens sounds like the kind of place where you can build and develop your career as a Business Developer, then we are keen to hear from you.? \n \n About Howdens:Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values.There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For. \n Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you. \n Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding. \n \n #LI-LO1 #CVL INDKSD #Reed

\n • BRAND NEW ROLE: Paraplanner Vacancy\n, • Boutique Wealth Management Firm\n, • £35k - £45k basic salary + discretionary bonuses\n, • Reigate/ Redhill (Surrey) - hybrid working after onboarding\n, • Full study support package towards level 4 diploma and chartered status\n\n My client is a boutique independent financial advice business based near Reigate who I have placed staff with in the past. They have built a lasting reputation for providing the highest levels of advice on Pensions, Investments, Retirement Planning, Tax Planning, IHT, Trusts and some Protections to clients across the UK, but mainly London and Southeast based. \n The business has approximately 10 staff who work with retirees, City professionals, families, SME owners with varying levels of assets ranging from £400k - multiple millions. Many staff began as administrators and have progressed onwards to become paraplanners and also advisers, so there is demonstrable track record of career progression The business has very ambitious plans to expand and grow so if you're looking to join an entrepreneurial and forward-thinking business then this will be the right career move for you. \n The Managing Director is seeking a Paraplanner who is studying towards their level 4 diploma. 18 months of paraplanning experience is required and the role will involve end to end report writing, compiling advice with the advisers, cashflow modelling work and assisting with annual reviews. You will have support from a dedicated Team Leader and experienced administrators. \n A very secure and rewarding role is on offer with an excellent benefits package and bonus structure. The Directors are looking to offer up to £45k basic salary depending on your experience levels. The Director would like someone to be office based to begin with but then you can WFH 2 days per week once you are established in the business. A full study support package will be available too towards your Chartered status. Knowledge of Fusion, Abrdn, AJ Bell platforms or Cashcal and FE Analytics will be helpful. \n For more details please contact Peter Fozard at Financial Divisions.

SCUK Risk & Controls Manager (Financial Crime) Country: United Kingdom \n Manage a Line 1 Risk & Controls team, reporting to the Line 1 Head of Financial Crime & Controls. \n To design and deliver QC in line with SCUK’s quality frameworks and policies. Deliver ongoing assurance activities to maximise good customer outcomes and mitigate financial crime risks. Identify and escalate and oversee issues relating to quality and compliance. Undertake gap analysis and FC model calibration activities. Monitor and review control performance and team members’ productivity. \n Promote positive and inclusive culture and work closely with other departments to continually drive improvements and efficiencies focussed around both the customer and the business. \n Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. \n Responsibilities will include: \n\n • \n Design, implement and execute risk-based Quality Controls across SCUK’s customer and third-party journeys including: onboarding and ongoing due diligence journeys for customers and third parties including dealers, brokers, manufacturers and joint ventures. Name screening, customer risk assessment, transaction monitoring, enhanced due diligence, fraud controls such as CIFAS/Hunter, ABC controls such as gifts & hospitality. \n • \n Design and implement risk based targeted/agile controls and assurance activities, gap analysis, thematic reviews, where required. \n • \n Support calibration activities over FC models (Transaction Monitoring, Screening, Customer Risk Assessment). \n • \n Deliver controls that provide assurance that first line operational and commercial controls are effective at detecting, preventing or mitigating Financial Crime, Fraud, and Conduct/Consumer Duty risks. \n • \n Update processes and procedures in response to Policy updates or changes in typology or risk \n • \n Raise and manage dispensations / issues / waivers / breaches where required \n • \n Design, embed and report upon Management Information that evidences QC outcomes and trends and resolution of issues. \n • \n Work closely with key stakeholders to proactively identify and embed areas of improvement to minimise risk associated with financial crime and consumer duty. \n • \n Conduct design and operating effectiveness testing of financial crime controls documented in SCUK’s risk system Heracles. \n • \n Continuous improvement of controls, including development of AI models, to effectively and efficiently mitigate risk. \n • \n Managing the teams and respective workload and SLAs in accordance with risk. \n • \n Provide training and guidance and coaching for team members and other teams across the business. \n • \n Promote a culture of managing financial crime risk within the scope of consumer duty and enable behaviours that promote and embed compliance with policies, standards and regulatory expectations. \n • \n ‘Think customer’ in the design of the controls over the customer journeys \n • \n Support decisions that consider both good customer outcomes and mitigate financial crime risks within SCUK. \n • \n Participate in operational review meetings with Joint Ventures, so that they understand the risks presented by their customers. \n • \n Coordinate and support remediation within the relevant business area to uplift due diligence information or deficient procedures and perform risk-based re-testing of remediated issues. \n • \n Identify root causes of issues so that the business areas can implement corrective actions to mitigate risk. \n • \n Lead calibration sessions, so that scoring methodologies remain consistent and effective. \n • \n Continuous improvement of controls, including development of AI models, to effectively and efficiently mitigate risk \n • \n Lead and/or support on projects, where required, such as gap analysis for new policy requirements. \n • \n Provide subject matter expertise input into new systems and products and services. \n • \n Develop and maintain effective relationships with internal stakeholders at all levels to optimise business performance. \n • \n Represent the QC team in strategic discussions, providing insights and recommendations for continuous improvement. \n • \n Design and report Management Information that enables business areas to identify risks and implement changes. \n • \n Demonstrate an ability to influence others at all levels promoting trust, honesty and openness. \n • \n Regarded as an individual with integrity who gets things done. \n • \n Identify, manage and resolve issues that arise with external parties promptly and courteously. \n • \n Attend industry or other external events as appropriate, providing high quality reports. \n • \n Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection \n\n What we’re looking for: \n • \n Well-developed understanding of motor finance industry and consumer credit products is desirable \n • \n Assurance methodologies (including scoping, sampling, testing, report writing) is desirable \n • \n Design and implementation and execution of Quality Controls across AML, ABC, Sanctions, FOTE \n • \n Development of new procedures and processes that meet policies and standards. \n • \n Ability to make balanced risk-based decisions supported with evidence \n • \n Represents Risk & Controls team at an organisational level and may deputise in executive level meetings. Ability to communicate effectively at all levels. \n • \n Significant experience of the regulatory environment associated with financial services \n • \n Experience using AI (ChatGPT, Claude) within FC controls is desirable \n • \n Training on controls best practice and financial crime \n • \n Proven experience of successfully establishing new controls and implementing change. \n • \n Proven experience of interacting with senior stakeholders enabling them to make decisions in respect of Financial Crime and Fraud \n • \n Proven experience of leading a team and being able to achieve results through people. \n • \n Credible, effective and enthusiastic leader who gains commitment from others and demonstrates the ability to achieve results through people. \n • \n Ability to think creatively in order to continually develop teams, processes and controls \n • \n Effective negotiation, influencing and interpersonal skills. Ability to deliver to tight deadlines and effectively manage conflict

Job Title: Office Manager \n Location: Leatherhead \n Salary: £35-£40k \n Job Type: Permanent, Full Time \n About us: \n ConservAqua is a dynamic and growing water retailer dedicated to delivering exceptional service and innovative solutions to our clients. We offer a bespoke service that lowers consumption, reduces bills, and improves the environmental footprint of businesses. Headed by a team with extensive experience in the water industry and utilities sector, our simple, transparent, no-nonsense approach means we offer highly competitive pricing for water and sewerage services. Water efficiency is at the heart of our business, and we work with clients to develop a strategic, efficient plan that uses technology and innovation to drive down bills through reduced water usage, reduced effluent discharge, and reduced surface water drainage. \n About the role: \n We are seeking a proactive and highly organised Office Manager to oversee the day-to-day operations of our office and provide administrative support across the business in a fast-paced, growing environment. This role is central to ensuring the smooth operation of the office and providing administrative support across all departments. The successful candidate will coordinate office facilities, company purchasing, fleet administration, HR processes and business operations, while supporting managers with key people processes and ensuring internal systems and procedures are maintained efficiently. \n Administration Management: \n\n • Oversee the smooth day-to-day running of the office and provide administrative support across the business.\n, • Support managers with recruitment administration, onboarding, probation reviews and quarterly performance reviews.\n, • Maintain accurate HR records and ensure employee documentation is up to date.\n, • Coordinate holidays, absence records and other HR administration.\n, • Manage company purchasing, including office supplies, stationery, uniforms and equipment.\n, • Arrange company travel, including hotels, rail travel and other business bookings.\n, • Identify opportunities to improve administrative processes and increase efficiency.\n, • Work collaboratively with all departments, providing a proactive and solution-focused approach to business support.\n\n Facilities/Fleet Management: \n\n • Manage the company's fleet administration, including MOTs, servicing, repairs, insurance, road tax and vehicle documentation.\n, • Maintain records for employees using their own vehicles for business purposes, ensuring insurance, MOTs and driving licence checks remain valid.\n, • Coordinate company mobile phones, IT equipment and telephony requirements, including joiners, leavers and supplier liaison.\n, • Oversee company credit card administration and monitor expenditure in line with company procedures.\n\n About you: \n\n • Previous experience in an Office Manager, Office Coordinator or Business Support role.\n, • Experience supporting HR administration, including onboarding and employee lifecycle processes.\n, • Excellent organisational and time management skills with the ability to prioritise a varied workload.\n, • Strong communication and interpersonal skills with the confidence to work across all levels of the business.\n, • Experience coordinating suppliers, facilities or fleet administration would be advantageous.\n, • Proactive, adaptable and able to work under pressure while maintaining attention to detail.\n\n What we offer: \n\n • Free on-site parking\n, • Private BUPA healthcare (available after successful completion of probation), including optical and therapy benefits\n, • 20 days annual leave plus bank holidays, with an additional day's leave for your birthday and your child's first birthday\n, • Perks at Work employee benefits platform\n, • Financial wellbeing programme with access to independent financial advisers\n, • Salary sacrifice schemes\n\n Please click on the APPLY button to send your CV and Cover Letter for this role. \n Candidates with experience of: Office Manager, Office Coordinator, Business Support Manager, Operations Administrator, HR Administrator, Facilities Coordinator, Fleet Administrator, Business Support Officer, Administration Officer, Senior Administrator, Executive Assistant, Office Supervisor

Are you passionate about making a difference and helping others to fulfil their potential? \n \n Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact? \n \n Then consider the role ofEmployment Adviserat Reed in Partnership! \n \n Please note, internal applications for this role close on 28/07/2026. \n \n Who we are: \n \n Reed in Partnership's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work. \n \n Our Restart Scheme, funded by the Department for Work and Pensions (DWP), focuses specifically on supporting the long-term unemployed who are referred and mandated to the scheme by their local Job Centre Plus. We provide them with up to 12 months of personalised support to enter or re-enter the workforce. \n \n What is the role about? \n Employment Advisers are the front line of Reed in Partnership, directly contributing to our mission by supporting jobseekers (our participants), engaging with local employers, and promoting the benefits of the Restart Scheme within the local community. Our participants are the lifeblood of our business and providing them with an excellent service is at the very core of the Employment Adviser role. \n \n Just some of your day-to-day responsibilities will include: \n Taking Ownership \n \n\n • \n Meeting with and supporting a caseload of long-term unemployed jobseekers, identifying their barriers and creating tailored action plans to progress them into employment. \n • \n Delivering personalised, one-to-one guidance to our participants including CV writing, interview preparation, and skills development. \n • \n Meeting and exceeding performance targets and Key Performance Indicators (KPIs). \n\n \n Working Together \n\n • \n Collaborating with participants to shift their mindset and build the confidence they need to find and sustain work. \n • \n Engaging with local employers to identify job opportunities. \n • \n Signposting participants to internal and external stakeholders to address specific barriers such as health, housing, or financial challenges. \n • \n Promoting the Restart Scheme within the community, raising awareness ofit'sbenefits and impact. \n\n \n Being Fair, Open, and Honest \n\n • \n Providing inclusive support and advice to people from all backgrounds. \n\n \n What’s in it for you? \n \n A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include: \n \n\n • \n 25 days annual leave (pro-rata for part time) plus statutory bank holidays \n • \n Reed Pension Scheme \n • \n Award Winning Management & Leadership training \n • \n Professional & Personal Development Funds \n • \n Bi-annual pay reviews \n • \n Plus much more that can be found on our website. \n\n \n The Employment Adviser role offers immense satisfaction of connecting people with the tailored support that they need to fulfil their potential. At Reed in Partnership, our values - Fair, Open & Honest, Take Ownership, and Work Together - guide everything we do. Join us in delivering services that make a real difference. \n \n To be successful in this role, we are looking for someone with: \n\n • \n Ability to demonstrate coaching/mentoring experience and persuasion/influencing skills through previous work or social activities. \n • \n Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales) \n • \n Experience of working in a fast paced, performance target driven environment. \n • \n Willingness to travel locally (e.g. to meet customers/employers). \n • \n A minimum of 2 A-Levels or an equivalent Level 3 Diploma. \n • \n GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents. \n\n Desirable Criteria: \n\n • \n Fluency in more than one language \n

Powered by Water, Driven by Purpose \n SES Water has a rich history of serving communities in the South East of England. Water plays an important role in our lives, which is why we’re committed to supplying our customers with access to 160 million litres of safe, reliable, clean water every day. \n We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. \n Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. \n Ready to make a splash? Join our team today. Resource Planning Analyst\n Location: RedhillHours: Monday to Friday, 07:30 – 16:00Department: Customer within the Workforce Planning & Reporting team \n We are looking for a proactive and analytical Resource Planning Analyst to join our Workforce Management team. This role is key to ensuring the smooth running of a mid-sized contact centre through effective real-time management, forecasting, scheduling, and resource planning. \n This is a highly visible role with exposure to senior stakeholders across the business. You'll be responsible for managing intraday performance, influencing staffing decisions, providing operational insight, and driving continuous improvement. It's also an exciting time to join as we transition to a new telephony platform and Workforce Management (WFM) system, giving you the opportunity to help shape future processes, tools, and ways of working. What you'll be doing\n\n • \n Monitoring intraday performance across multiple queues and channels, taking proactive action to mitigate service level risks. \n • \n Managing adherence and schedule compliance in real time. \n • \n Communicating performance updates, risks, and recommendations to operational teams and senior stakeholders. \n • \n Creating optimised schedules that balance customer demand, service levels, and employee experience. \n • \n Supporting capacity planning, shift optimisation, holiday planning, and long-term workforce forecasting. \n • \n Producing accurate and timely reporting on key metrics such as Service Level, AHT, Occupancy, and Shrinkage. \n • \n Conducting root cause analysis and providing clear recommendations to improve operational performance. \n • \n Managing resource allocation during operational incidents or unexpected demand spikes. \n • \n Working closely with Operations, Team Leaders, and other stakeholders to support business performance and strategic decision-making. \nWhat we're looking for\n\n • \n Proven experience in a Resource Planning, Workforce Management, or Contact Centre Planning role. \n • \n Strong understanding of real-time management, forecasting, scheduling, and capacity planning. \n • \n Advanced Excel skills, including pivot tables, formulas, and data analysis. \n • \n Excellent analytical and problem-solving skills. \n • \n Strong communication skills with the ability to influence and engage stakeholders at all levels. \n • \n Ability to work effectively in a fast-paced environment and make informed decisions under pressure. \nDesirable Experience\n\n • \n Experience using Workforce Management platforms such as NICE, Verint, Genesys, or similar. \n • \n Experience supporting multiple brands, business units, or customer operations. \n • \n Understanding of contact centre performance drivers and operational levers. \n • \n Experience supporting business change and transformation initiatives. \nWhy join us?\n This is an excellent opportunity to play a key role within a business undergoing significant transformation. You'll have the chance to influence how workforce planning evolves, work closely with senior leaders, and contribute to the implementation of new technology and ways of working within a collaborative environment that supports professional growth and development. \n If you're passionate about workforce planning, data-driven decision making, and delivering operational excellence, we'd love to hear from you. Ready to make a difference? Join us as our Resource Planning Analyst and help create a workplace where people thrive.\n We believe in rewarding our people for their hard work and dedication. As our Resource Planning Analyst, you'll enjoy: \n\n • \n Competitive Salary – Based on experience and skills \n • \n Annual Bonus Scheme – Recognising company performance \n • \n Pension Scheme – Helping you plan for your future \n • \n Healthcare Benefits – Access to employee assistance programs \n • \n Employee Discounts – On various products and services \n • \n Annual Leave – Take time to recharge with our holiday entitlement \nWhy Join SES Water?\n We're not necessarily looking for the finished article. If you have a great attitude, a willingness to learn, and a passion for helping customers, we want to hear from you. \n At SES Water, we value diversity of thought, background, and experience. We encourage everyone to bring their authentic selves to work and believe that different perspectives help us better serve our customers and communities. \n Join us as we build a sustainable future and make a positive difference every day—one drop at a time. \n If you require any support during the application process, please let us know. \n \n Closing Date: 3rd August 2026 \n \n We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. \n Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. \n \n Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. \n Our core values, which are essential to our success, are: \n Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. \n Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. \n Be the Future - Embrace change. Drive Progress. Own the challenge. \n

\n Description\n Insurance, Consulting and Technology (ICT) Technology is a dedicated software business within the broader WTW group and the world's leading provider of analytics and actuarial modelling software to the insurance industry. \n The Senior Director of Service Delivery is a senior leadership role within ICT Technology, accountable for defining and delivering a best-in-class service capability across ICT's diverse portfolio of software and technology-enabled services. \n The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. \n This role operates at the intersection of product, client engagement, and service operations. It leads a global, multi-disciplinary service management delivery function and acts as the senior client-facing leader for service delivery, representing the function in key client relationships, executive escalations, and senior stakeholder engagements. \n The Role \n Service Strategy & leadership. \n \n • \n Define and execute the service strategy across ICT's product portfolio, ensuring service delivery, client experience, and commercial priorities are aligned. \n • \n Set the operating model direction for the service function, balancing client demand, cost-to-serve, and continuous improvement. \n • \n Lead cross-regional service teams (UK, Manila, Mexico, Japan etc) with clear accountability, succession planning, and a high-performance culture. \n • \n Own the translation of regulatory expectations into service design and controls, embedding compliance into day-to-day service delivery (including resilience, reporting and third-party management). \n • \n Champion a client-centric service culture across product and engineering teams, ensuring service considerations are embedded in product lifecycle decisions; including service introduction, support and operational model design, and ongoing evolution. \n • \n Contribute as a senior member of the ICT Technology team, providing service and operational perspective to broader business decisions. \n • \n Support broader initiatives (e.g. regulatory compliance, transformation, tooling, and commercial models etc) leveraging domain expertise. \n \n Service delivery & performance. \n \n • \n Own end-to-end service performance across all ICT products, covering service desk, incident management, problem management, and escalation handling as well as further ITIL service processes. \n • \n Establish, track, and drive performance against KPIs and SLAs, maintaining operational discipline and data-led management. \n • \n Lead major incident management for complex, high-impact client issues, including executive-level communication, resolution governance, and post-incident review. \n • \n Ensure consistent service quality across differing product stacks, support models, and client expectations across all geographies. \n \n Client Service Management & Assurance \n \n • \n Function as the senior client-facing leader for service delivery, owning service representation in key client relationships through the support of the product stacks and their teams including service reviews and escalations. \n • \n Own the client-facing service model: service review cadences, reporting, SLA governance, and escalation handling. \n • \n Lead the development of coordinated client transparent service and incident communications \n • \n Ensure consistent, high-quality client communication for incidents, planned maintenance, and service performance, building trust and supporting client retention and growth. \n \n Service tooling and reporting \n \n • \n Define and own the ITSM tooling strategy, ensuring platforms support scalable, consistent service delivery across products and regions. \n • \n Define and evolve service data, reporting, and client transparency capabilities, ensuring cross-product visibility and actionable insight for internal and client decision-making. \n • \n Drive standardisation and optimisation of ITSM tooling, automation, and self-service capability across the function. \n • \n Identify and adopt AI-assisted capabilities (e.g., intelligent triage, predictive incident detection, automated resolution workflows) to improve service efficiency and quality. \n • \n Manage ITSM and service tooling vendor relationships, including contract oversight and performance management. \n \n Service Transition & Operational Readiness \n \n • \n Lead end-to-end service transition for new products and major launches, ensuring operational readiness across service, and client-facing service teams prior to go-live. \n • \n Define and embed standardised transition frameworks covering support model design, SLAs, documentation, tooling configuration, and knowledge transfer. \n • \n Coordinate cross-functional readiness to ensure capability, capacity, and governance are in place to support stable day-one and ongoing operations. \n • \n Act as the service function's voice in product development and launch planning, ensuring supportability requirements are defined and met before release. \n \n Continuous service improvement & transformation \n \n • \n Define and lead the service improvement agenda, prioritising initiatives based on client impact, operational performance, and commercial outcomes. \n • \n Drive cross-product standardisation and maturity uplift to ensure consistent service practices, controls, and client experience. \n • \n Benchmark service practices against ITIL and industry standards, identifying and closing maturity gaps. \n • \n Embed a data-led improvement culture, using service metrics, client feedback, and trend analysis to drive decisions and demonstrate progress. \n \n People Leadership & Talent Development \n \n • \n Lead, develop, and inspire a global, multi-disciplinary service management function, creating an environment of high performance, accountability, and continuous learning. \n • \n Define the organisational structure and workforce plan for the service function, ensuring appropriate capability, capacity, and geographic coverage. \n • \n Build clear career pathways and development opportunities to attract, retain, and grow talent across the function. \n • \n Manage succession planning for key roles, ensuring organisational resilience and leadership continuity. \n • \n Drive high levels of employee engagement and satisfaction, fostering an inclusive and collaborative team culture across global locations. \n \n Commercial & Cost-to-Serve \n \n • \n Own the service function's OPEX budget, managing cost-to-serve across service operations and balancing efficiency with client experience. \n • \n Optimise resource allocation across onshore/offshore delivery models, coverage structures, and FTE planning. \n • \n Provide input into commercial models, pricing constructs, and contractual service terms, ensuring alignment between service capability, risk, and margin. \n • \n Support sales, RFP, and client negotiations where service delivery is a differentiator, providing commercial and operational insight. \n \n Headlines success measures: \n \n • \n Client Impact: Improved CSAT and NPS; reduced escalation rates; strong client retention. \n • \n Quality: Increased service management maturity; improved quality of support, service data, and client communications; high employee satisfaction (ESAT). \n • \n Time & Budget: On time delivery of transformation, achieving people and project OPEX targets, and supporting wider ICT revenue, margin, and retention targets etc. \n • Assurance: Improved client assurance outcomes, audit readiness, regulatory compliance posture, and transparency of service performance.\n, • Efficiency: Exceed client incident SLAs, reduced resolution times etc.\n Qualifications\n What you’ll bring \n Essential \n • Significant experience in service management or service delivery leadership roles within a B2B software or technology services organisation. \n • Proven track record leading a multi-location, global service management function of 50+ people. \n • Demonstrated experience managing and improving service delivery and client support operations, with strong ITSM knowledge and practice (ITIL Managing Professional or equivalent level of practical knowledge). \n • Strong client-facing leadership capability, with experience representing service delivery at executive and C-suite level. \n • Highly data-driven, with the ability to translate service metrics into actionable insight, decisions, and improvement plans. \n • Commercially astute, with the ability to understand and influence the commercial impact of service decisions. \n • Demonstrated ability to lead and develop high-performing teams in a global, matrixed organisational environment. \n • Strong decision-making and critical thinking skills, with a proactive and strategic mindset. \n • Experience leading complex cross-functional programmes and continuous improvement initiatives. \n • Experience driving organisational change and building a culture of continuous improvement. \n Highly Desirable \n • Experience in insurance, financial services, or regulated B2B software markets. \n • Familiarity with relevant regulatory frameworks affecting software service delivery (e.g., DORA, FCA operational resilience requirements). \n • Experience adopting AI/automation within service operations. \n • ITIL Managing Professional or ITIL Strategic Leader certification. \n • Bachelor’s degree in business administration, Management, Information Technology, or a related field; MBA is an advantage. \n What we offer \n Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. \n We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. \n Equal Opportunity Employer \n We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com. \n (ICTTECH CS2026_05R) \n #J-18808-Ljbffr

CORPORATE COMMERCIAL SOLICITOR - BERKSHIRE - SENIOR ROLE - PARTNER POTENTIAL - A highly attractive Corporate Commercial opportunity with great potential at a substantial multi-office firm. BERKSHIRE - CORPORATE COMMERCIAL SOLICITOR - PARTNER POTENTIAL Corporate Commercial Solicitor - (Mid to Senior Role) A highly attractive Corporate Commercial opportunity with great potential at a substantial multi-office firm. Due to the discreet nature of this senior role, applications will be treated in the utmost confidence. You will need a minimum of 4+ years PQE at senior level in a good range of Company Commercial / Corporate work, gained at a respected firm and be ready for a major career upgrade and an outstanding future. There are real progression prospects here and candidates at mid/Senior to Partner level will be welcome to apply. High quality opportunities like this are rare. Apply Below or contact Charlotte at Austen Lloyd as soon as possible , Reference: CW 61113; (Senior Corporate Commercial Solicitor - Reading Berkshire): Austen Lloyd is a Specialist Legal Recruitment Agency. Please Note: our advertisements may use PQE/salary levels purely as a guide. However we would be happy to consider applications from all candidates who can demonstrate the skills needed to perform the role CW 61113; (Senior Corporate Commercial Solicitor - Reading Berkshire): Apply Below or contact Charlotte at Austen Lloyd as soon as possible in complete confidence.