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Job Title: Engineering Manager – Electrical Engineering (Power) Location: Manchester – (Hybrid -2 days a fortnight dependent on business needs, also a requirement to visit other sites in the UK on a regular basis) Salary: Up to £61,967 (Commensurate with skills and experience) What you’ll be doing: • Leading and managing engineering staff or business partnerships/ Sub-contracts, • Performing appropriate engineering planning, management and review activities to ensure Products are integrated, safe, fully compliant and delivered within agreed requirements for cost, quality, time and schedule, • Assuring the maturity of the developed solutions is appropriate for the specific requirement and that all technical risks and opportunities are captured, • Reviewing the processes and procedures within the span of control to reduce waste, improve efficiency and establish a dynamic and flexible best in class capability, • Ensuring all engineering activities are undertaken in line with the Operational Framework and that compliance with all engineering policies is maintained Essential • Chartership or working (or prepared to work) towards, • Engineering degree or HND with substantial experience in Electrical Engineering design / Development, • Experience of design / development of power systems (concept through to detailed design), • Experience in power systems modelling, switchgear, protection and power electronics, • Strong analytical and problem solving skills, • Knowledge of defence standards, • Experience of Marine Electrical Systems As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive. The Electrical Engineering (Power) team: As an Engineering Manager, you will be leading the newly formed and growing team of engineers, working on technical specifications and engineering deliverables. You will have the opportunity to work with other areas of the business as well, liaising with various stakeholders. There will also be opportunities for progression. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 31st August 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-KI1 #LI-Hybrid

Chefs Bay Recruiting Talented Chefs of All Levels.We at Chefs Bay are seeking skilled and passionate chefs of all levels to work with our prestigious clients in and around your local area.This is a fantastic opportunity to enjoy flexible work while gaining experience at some of the UKs most excitin

Circuit Medical consulting is expanding and recruiting for permanent and contract medical affairs consultants at join at senior and junior levels. Medical Affairs functional set-up, strategy, evidence generation planning as well as study planning, integrative customer strategies and planning, integr

Are you looking for a year full of great opportunities? Look no further and join our growing team! At Search, we specialise in placing Temporary Chef's of all levels into different temporary roles in the Hospitality Industry across Manchester and surrounding areas.

Full-time | London Bridge | Hybrid .Formroom is a multi-disciplinary award-winning design agency creating transformative environments for global retail, hospitality, and experiential brands.We are currently recruiting Interior Designers, ideally of mid to senior levels to join our creative studio

Reed Learning are dedicated to delivering high-quality training and professional development. We are a leading centre for all levels of CIPD professional qualifications and we look for people who have a true love for HR and learning to support our CIPD candidates. Have confidence in our blended lear

We're Hiring Talented and Motivated Fire Engineers of All Levels 🔥 Hybrid (Manchester or London) 🔥. We’re a growing practice looking for talented and motivated Fire Engineers of all levels to join our team.

Job Title - Aesthetic Practitioner Location - Manchester (Bridgewater) Hours of work - Part Time Please note that you must be able to work a minimum of every other Saturday. The Harley Medical Group and sk:n clinics are now part of the same Group that owns Optical Express and ACES, two of the leading ophthalmology providers, dedicated to giving both private and NHS patients world class levels of service and clinical care. We are seeking an Aesthetic Practitioner to join our friendly, reliable and talented team at our Manchester Bridgewater Clinic. Please note this is not an injector role and is a beauty/laser practitioner role. The Role: As part of your role as Aesthetic Practitioner, you will be responsible for meeting and greeting your clients, supporting and advising them on suitable treatments and products available to them and carrying out a wide range of advanced treatments. With outstanding levels of customer service and a genuine care and passion, you will be supporting your clients gain and achieve greater self-confidence through better skin! You will also be supporting with reception, diary management, and general administration and retailing of products. Experience, Qualifications and Personal Qualities: • Qualified to Level 3 in Beauty Therapy (or equivalent), Level 4 is highly desirable., • A minimum of 2 years’ experience within either an Aesthetics, Day Spa, Beauty Counter or Salon environment., • Team player, with a positive can do attitude., • Passionate about giving great customer service., • Experience of working to sales targets and be happy to get involved with promotional activity, • You should be willing and able to work evenings and weekends. What we offer: We offer genuine opportunities for career progression within the group and we have a structured career path for Practitioners to become Senior and Advanced Practitioners. We are the UK’s market leader within the rapidly expanding Aesthetic and Cosmetic industry and proud to be the leading dermatology, laser and skin experts with decades of experience. Treating over 25,000 clients each months through our nationwide network of over 50 clinics, we have a truly recognisable brand which have been carefully built over 25 years on the foundations of efficiency, knowledge and trust. What's in it for you? • A competitive hourly rate plus industry leading bonuses and commission, • Free Laser Eye and Intraocular Lens Surgery, • Discounts on prescription eyewear and sunglasses, • Generous Optical Express family & friends discount, • 29 days annual leave FTE, • Extensive training in the life changing treatments that we offer, • Workplace Pension Scheme If this sounds like the career path you have been looking for, we look forward to hearing from you! Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.

Junior) Quality Control Technician. Products are tested across the three stages of production (pre-production, shipment receipt, and incoming customer feedback) to ensure quality levels are met. They will work collaboratively with the NPD team and other departments to resolve any quality-related iss

We are seeking a forward-thinking Employee Relations Specialist with strong high volume employee relations casework experience, excellent employment law knowledge, well-developed business and personal judgement skills in resolving issues, and the ability to engage colleagues at all levels of the org

Previous experience with warehouse modelling tools such as Auto CAD. Ability to work with people at all levels from Senior Management to the Warehouse team. This role will be accountable for creating, developing and presenting innovative warehouse solutions with both existing and new customers.

Driving employee engagement, performance, and talent conversations. A natural relationship-builder and coach. We're looking for someone who is confident working at pace, loves getting under the skin of a business, and thrives on building great relationships with stakeholders at all levels.

I’m working with one of our big Accounting firm based in the Leeds/ Manchester and they’re looking for a.Corporate Finance Professional at all levels(Analyst to Director level).Support and contribute to the management of the Corporate Finance team with other Directors and Partners.Extensive expe

We are looking for creative individuals who are passionate about supporting children who need condensed and individual support to contribute to the progression, support, and encouragement of pupils at all levels. Providing one to one support for pupils with learning and behaviour needs. Working unde

We're seeking an experienced Senior Quantity Surveyor to join our Rail team in Salford. In this role, you'll be responsible for delivering the Quantity Surveying function on assigned projects, within the framework set by the Commercial Manager. \n \n Can you imagine a world without transportation links via land, sea or air? Nor can we! Your journey is our journey, come and join us at Kier Transportation and make a difference. Supporting the movement of people, goods and equipment. \n \n Location: Salford - office based with some remote working \n Hours: 42 hours per week \n Salary: £60,000 - £70,000 + £6.7k annual car allowance + private healthcare + benefits \n \n Responsibilities \n As Senior Quantity Surveyor, you're focus will be on maximising service quality and profitability, while ensuring compliance with all relevant company procedures and Group Standards as outlined in the Integrated Business Manual. \n Your day to day will include: \n\n • Delivering profitability, without significant WIP, at the levels expected of your project(s) or required to support the company's business plan\n, • Taking lead in the ownership of cost controls on your projects, managing and supporting the site teams as required\n, • Leading and supporting the commercial teams in securing maximum sustainable value from contracts, and in settling subcontracts at a fair level reflective of the subcontractor's price and performance\n, • Preparing monthly regional CV and forecast reports\n\n \n What are we looking for? \n This role of Senior Quantity Surveyor is great if you: \n\n • BSc/MSc in Quantity Surveying\n, • Experience working with NEC contracts, especially Target Cost\n, • Previous experience of working on multidisciplinary Rail projects\n\n \n Rewards and benefits \n We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. \n \n Diversity and inclusion \n Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. \n As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. \n \n Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks. \n \n We look forward to seeing your application to #joinkier \n

A leading national law firm is seeking an experienced real estate lawyer to join its Knowledge team as a Professional Support Lawyer. Delivering training and mentoring to lawyers at all levels.

Nuclear Safety Engineers – Senior, Principal & Chief Levels. A leading engineering organisation is expanding its nuclear safety capability and is seeking experienced professionals at Senior, Principal and Chief Engineer levels. Developing and leading nuclear safety case strategies.

Residential Conveyancer, West Midlands / Remote – An excellent opportunity to join a highly thought of and well established conveyancing practice. To apply or to register your interest, please call Penny Trotman on 0121 454 1004 and quote Job Ref: 9532 JOB TITLE: Residential Conveyancer PQE: 2+ LOCATION: West Midlands/ Remote (home working) SALARY: £45,000 - £55000 DOE THE ROLE: This forward-thinking, conveyancing practice is looking to appoint a dynamic and self-motivated Conveyancing Solicitor or Licensed Conveyancer keen to be part of a growing team where you will be seen, supported and rewarded. You’ll be empowered to progress your career as you’ll be managing your own caseload, using the firm’s proprietary digital platform. THE CANDIDATE: The successful Residential Conveyancer will have a minimum of 2 years’ experience as a Conveyancer. You should be able to demonstrate the ability to manage a conveyancing transaction from start to finish, under supervision and a natural flair for being organised, hardworking and motivated. THE FIRM: The firm offers a unique culture and outlook with a commitment to care for their clients and staff. You will be supported in your career and day to day working life and can expect a number of benefits. You will be required to attend the office two days a month to integrate with the team but you will be out up in a hotel and a team night out will also be included. The firm offers an office base in the West Midlands but with the opportunity for remote working and flexitime for a great work/life balance. HOW TO APPLY: Contact Penny Trotman on 0121 454 1001 or email with your CV, or simply call for a confidential discussion. eNL will never share your CV with a third party without your express permission. As part of our candidate care process, we aim to respond to all applications in 7 days. If you have not been contacted within this timescale, your application has been unsuccessful on this occasion. Please note our advertisements use PQE/salary levels purely as a guide. eNL is handling a number of Residential Conveyancer vacancies throughout the Midlands and South West region. If you are a Residential Conveyancer looking for a move, call now for a confidential discussion. eNL has a number of permanent, locum and consultant vacancies for private practice law firms, the public sector and FTSE in-house organisations, throughout England & Wales. If you are legally qualified or in a legal business support role and considering a career move, do get in touch, or go to to register your interest. In addition, if you know any legal professionals that may be interested in a new role, remember we do offer up to £500 referral fee bonus (T&C’s apply).

Aftersales Manager Stratstone Audi Manchester Salary £50,000 - £55,000 with bonus, company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services Can you bring a passion for incredible customer service to a new career as an Aftersales Manager at Audi Manchester We’re looking for a dynamic Service / Aftersales Manager to take responsibility for our stand alone workshop with a total of 21 ramps. This is a fantastic opportunity to lead in a high-performance environment, working with the latest tools and technology in a facility designed for efficiency and excellence. Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As an Aftersales Manager, you’ll manage our Service Department, leading your team and maintaining standards, whilst ensuring our customers drive away happy. What does the role of Aftersales Manager involve? • Ensure all warranty and repair work adheres to both manufacturer and company standards, • Manage the Service department’s budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materials, • Review pricing policies and ensure appropriate legislation is adhered to, • Lead your Service Team, motivating and coaching to over-achieve targets and KPIs, • Maintain a safe working environment, adhering to health and safety processes, • A background in running a successful workshop or parts department, • Experience of working in a fast-paced, target driven environment, • Impressive leadership skills, able to motivate a team to work together and exceed targets, • Strong business acumen, alongside great knowledge of consumer and vehicle legislation, • Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love, • Celebrate your special day with an extra day off on your birthday, • Our industry-leading Family Leave Policies ensure you’re supported when it matters most, • Take a paid day to volunteer and give back to a cause close to your heart, • We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries, • Unlock your potential with tailored training and endless career growth opportunities, • Commute for less with our cycle to work scheme, • Access high street discounts to make the everyday a little more rewarding As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Our client, a global residential property developer is seeking an experienced and highly organised Sales Progressor / Administrator to join their residential property team. Based in their Manchester offices (city centre and Alderley Edge), this role will support the smooth progression of residential property sales from offer through to completion. You will act as a key point of contact between buyers, sellers, solicitors, surveyors, and agents to ensure transactions progress efficiently and in a timely manner. The ideal candidate will have a solid understanding of the UK residential sales process and be able to manage multiple transactions at various stages. Location: Manchester City Centre/Alderley Edge - 5 days in the office Salary: £30,000 per annum Contract: Full Time Consultant: - Please direct all enquiries to Charley. This is an exceptional opportunity to join a fast-paced, international business that is scaling rapidly, expanding into new markets, investing in capabilities and evolving its operations for long-term success. As Sales Progressor, you’ll be involved in the completion of all sales over 2 very exciting projects. Administrative Support: • Liaise with buyers, sellers, solicitors and other stakeholders to progress sales efficiently, • Track and manage property sales from offer acceptance through to exchange and completion, • Proactively manage a pipeline of property transactions and ensure key milestones are met, • Provide regular updates to clients and internal teams on transaction progress, • Chase outstanding documentation and resolve issues or delays where possible, • Maintain accurate and up-to-date records on internal CRM systems, • Prepare sales memos, contracts and progress reports as required, • Support the wider administration team with ad-hoc tasks during busy period, • Booking in valuations with surveyors, • Preparing sales comparable, • Manning the phones and fielding all calls Requirements: • Previous experience in residential property sales progression or conveyancing support is preferred, • Strong understanding of the UK property sales process and associated documentation, • Excellent communication and interpersonal skills, • Highly organised with strong attention to detail, • Able to prioritise workload and meet tight deadlines, • Proficient in Microsoft Office and CRM systems, • A proactive, problem-solving approach with a customer service focus, • Strong organisational skills, with the ability to multitask and prioritise effectively in a fast-paced environment, • Ability to handle sensitive information with discretion and professionalism, • High level of initiative and ability to work independently Skills & Qualifications: • Proven 3 years + experience as an Administrator/PA within the Real Estate sector Skills: • 3+ years Administrative support, • Experience of working within the Real Estate Sector, • Exceptional organisational skills and attention to detail., • Strong communication skills - confident, clear, and professional., • Discretion and integrity in handling sensitive or confidential information. Attributes: • A proactive, can-do attitude with adaptability in a fast-paced environment., • High level of discretion and confidentiality., • Strong interpersonal skills and the ability to build relationships at all levels. This is an excellent opportunity to join a leader in the Real Estate sector. With such a strong focus on growth and innovation, our client provides an exciting setting for an exceptional Administrator looking to gain further experience in fast paced environment. Lily Shippen is a leading recruitment agency, specialising in executive support and business support recruitment. We connect top talent with exceptional opportunities across the UK and internationally. Our expertise spans Executive Assistant, Personal Assistant, Office Manager, Chief of Staff, and HR recruitment, offering tailored solutions for businesses across various industries. We recruit for permanent, temporary, and fixed-term contract roles across London, Manchester, Birmingham, Leeds, Cheshire, and beyond. Whether you’re seeking a new opportunity or looking to hire top talent, we’re here to help. If you’re an experienced Executive Assistant looking for a new challenge in a strategic, data-driven role, we would love to hear from you.

Join one of the UK’s leading payroll providers and help shape the future of payroll delivery. At IRIS, we power over 50,000 UK businesses, process payroll for 18% of the UK workforce, and support 4 million parents through our education platforms. As one of the UK’s largest privately held software companies, we’re trusted by organisations of all sizes to get mission-critical tasks right first time, every time. We’ve been named a Great Place to Work, one of the UK’s Best Workplaces for Women, and we’re proud of our award-winning culture that values innovation, flexibility, and people. The Role We’re looking for a Client Payroll Team Lead to join our growing Fully Managed Payroll division. In this role, you’ll lead a team of Payroll Executives delivering outsourced payroll services to a diverse client base. You’ll be responsible for ensuring smooth operations, high-quality standards, and outstanding customer satisfaction. What you will be doing • Lead, coach, and develop a team of Payroll Executives., • Oversee the accurate and timely processing of client payrolls., • Act as the first point of escalation for client queries and service issues., • Ensure service levels, KPIs, and BACS deadlines are consistently met., • Collaborate with Account Managers to ensure smooth client experiences., • Drive a culture of continuous improvement and operational excellence., • Monitor capacity planning and team performance data., • Stay up to date with payroll legislation and software updates. What You’ll Bring • 3–5 years’ experience in end-to-end payroll processing., • Strong knowledge of PAYE, auto-enrolment, and UK payroll legislation., • Previous leadership or team management experience., • Excellent communication, organisational, and customer service skills., • Proficiency in Excel, Outlook, and payroll software platforms., • CIPP qualification (preferred, but not essential). Apply Now If you’re passionate about payroll, customer success, and leading great teams we would love to hear from you! Apply today and help IRIS continue to deliver mission-critical services for thousands of UK organisations.

With the launch of its new 2030 Sustainability Vision, Brother is looking to recruit a European Environmental Sustainability Advisor. In this exciting role, you will be monitoring a broad range of environmental related compliance topics, representing Brother externally in EU Industry Boards & trade associations to develop new business practices in sustainability, chemical compliance, the Circular Economy and Eco-Design. The role will work to support our customers, improving internal processes and external sharing of sustainability data supporting our “at your side” spirit. A key focus of the role will be product compliance, supporting supply chain activities, collaborating with the commercial and product development teams, implementing EU Sustainability improvement initiatives to help deliver the corporate sustainability goals and drive growth in Circular business models. You will also further support the integration of the UN SDGs within the business and support the development of sustainability communications particularly around compliance requirements. As part of the Environmental team in the UK you will be supporting Sustainability Managers across the European sales offices and be responsible for reviewing EU environmental regulatory compliance and coordinating actions with the Group Headquarters in Japan. If you are a self-starting, hard working individual with a passion for sustainability and an interest to how sustainability relates to products we'd like to hear from you. We believe this is exciting role for someone with a positive attitude to build a career in sustainability with opportunities to learn from industry experts and travel within Europe and Japan. About you • You will have and Environmental Science or related Degree and relevant professional qualifications, • A passion for sustainability, hard working and proactive attitude to problem solving., • You will also possess excellent verbal and written communication skills, ability to work cross functionally and to drive projects to completion., • A confidence to represent Brother externally at industry associations with a positive attitude with an ability to work to tight deadlines. About Brother Brother is a global brand, delivering products and services to customers worldwide with manufacturing and sales facilities in over 40 countries and regions. Since being established in 1908, the Brother Group has grown to be at the forefront of innovation. Underlying all activities is our “At your side” spirit, which always places our customers first. We have a commitment to the circular economy, ensuring minimal impact on the environment through our “At your side 2030” vision and environmentally conscious approach. About BIE Brother International Europe (BIE) is the European Headquarters of the Brother Group. Working alongside 20 European offices, BIE manages Pan European operations and strategy, ensuring a genuinely unified and customer-centric approach is always adopted. BIE also provides sales offices with support in Product Marketing, Technical and Logistic Services, Environmental strategy and management, IT, Finance, and Administration. Being Investors in People approved, BIE is committed to the staff at all levels ensuring we optimise our talent and continuously invest for the future Why work for Brother? When you join Brother, you join a company steeped in history where everyone is given the opportunity to succeed. Retaining the small family feel is something we take great pride in, and no matter where you work, employees are given the tools needed to shine and are supported to build long, successful careers that often span decades. Our "At your side" approach extends to everything we do, and we are proud to have created an inclusive workspace that welcomes everyone that wants to thrive. You are also joining a company committed to people and the planet. "At your side 2030" is the message that underpins our vision for the future. Brother has been leading the way in creating Circular products that have as little impact as possible on the environment. And our commitment to contributing toward the global circular economy underpins everything we do globally. "At your side" is more than a slogan to us; it's our purpose to fulfil every day. With a legacy spanning over a century, Brother is a place to start or expand any career. What’s on offer As well as a competitive salary, BIE offer a range of benefits, including: • Hybrid flexible working arrangements that fit around you, allowing you to take advantage of the office space as well as working from home and flexitime., • 25 days holiday plus bank holidays with the opportunity to purchase 5 additional holidays per year., • Enhanced maternity and paternity leave policies to support our employees in balancing work and family life., • Industry leading Pension Scheme with company contributions up to 10% of salary and the ability to make additional contributions through salary sacrifice., • Excellent training and career development opportunities including a huge library of e-learning courses., • Life Assurance set at 4 times your annual salary., • Simply Health cash plans subsidised by 50% of the single membership cost., • Other benefits include: Company Sick pay, Permanent Health Insurance, Free parking, , Employee Assistance Program, , Halle tickets, Environmental days, dress down policy, Christmas party, access to MIND, and many more perks. We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences, and recognise the importance of teams reflecting the communities they serve. We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment so you can adjust your hours to suit your personal circumstances.

Graduate Sustainability Engineer – Building Physics Manchester city centre Salary circa £27,000 Employee Ownership benefits Looking to kickstart your career working for one of the ‘Best M&E Engineering Consultancies’ in the Northwest? Want to work for a company who values their employees’ career progression and development? About the company: This building services design consultancy are looking for a Graduate Sustainability Engineer to join their Sustainability / Building Physics Engineering team in Manchester. Their foundations are based on strong technical and practical skills developed over many years of providing Mechanical, Electrical, Public Health and Vertical Transportation advice to Construction, Facilities and Property professionals across all sectors of the Built Environment. Some of their big projects include the Newton Building ICZ Extension for the University of Salford and Hanover House in Manchester. They are constantly keeping their technology and concepts up to date to ensure every project meets Low Carbon Legislation requirements and have won ‘Best M&E Engineering Consultancy’ at the Grafters Awards for three years in a row. They have three offices in total in Manchester, Liverpool and Leeds and their Manchester office is in the city Centre so is easy to get to. They employ engineers at all levels and aim to support their career progression and development. As a Graduate Sustainability Engineer, you will work on a variety of projects with a focus on building compliance/energy assessment and Building Physics and exposed to numerous other services they offer! This consultancy is employee owned, meaning they all collaboratively work together towards the same common goal – sustainable design. You have a say on how the business is run, the benefits the staff receive and the added incentive of a bonus scheme when the business is running profitable at certain levels! Their Sustainability Engineering division has gone from strength to strength over the last 3 years, so they are hoping to grow this offering with 3 new members of staff across their offices. What they are looking for in the successful Graduate Sustainability Engineer: • A Building Physics or Building Services or Architectural Engineering degree., • Experience using IES, TAS or DesignBuilder., • The ability to work well within a team and individually., • The desire to progress as an individual within the sustainability environment and help build the sustainability team., • Outgoing, motivated and team player attitude. How to apply? Jevon Astley-Jones is the consultants dealing with this Graduate Sustainability Engineer vacancy. Please apply via the link provided or call ahead on the number provided on our website for a more preferential application.

Community Care Senior Solicitor - 3+ PQE Legal 200 & Top Tier Legal 500 firm Fully Remote Working £55,000-£65,000 A highly respected and boutique legal 200 firm is looking for an experienced (3+ PQE) Community Care Solicitor to join their excellent team. Based in Reading but offering fully remote working, the team works at on a wide variety of matters relating to social care, including securing funding or services for disabled persons, challenging NHS continuing healthcare funding decisions, securing direct payments, mental capacity matters, and court of protection cases. Unlike some smaller firms, this client has a full-service offering and prides itself on it's good work/life balance, offering excellent progression and competitive renumeration. This is an excellent opportunity for a Solicitor looking to progress their career up to a senior level in an excellent team. Key Responsibilities: • Managing a community care and adult social care caseload including care, mental capacity, and court of protection cases,, • Assisting with the management of the team, including supervision on other junior legal professionals and support staff,, • Working closely with team Partners for the development of the team and larger firm,, • Developing relationships with clients and building long-lasting networks, Desired Skills and Experience: • UK qualified Solicitor with 3+ years PQE or equivalent (other levels will be considered on a case-by-case basis),, • Demonstrated track record of good quality casework from a reputable and recognised employer,, • Ability to assist junior members of staff and supervise where necessary,, • Technically strong in advising clients in a variety of relevant matters,, • A team player with strong communication skills,, • Self-motivated with an interest in self development. This firm offers a highly competitive salary and bonus scheme, with a benefits package available on request. If you are a motivated individual with a keen interest in joining a thriving team in a highly respected firm, please contact Kalan Thomas at or call for a confidential discussion on 0208 078 9231 (office hours) or 07517456559 (out of office hours).

ISO Consultant/ Auditor Location: Manchester Salary: Up to £57,000 OTE Full time, permanent We provide professional consultation and support for Organisations that require a hassle free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for over 25 years, with the aim of ‘making businesses better’. We currently employ over 65 Consultants around the UK, all of whom provide professional consultancy services to organisations looking to achieve ISO Certification. Through our network of Consultants, we have implemented over 20,000 management systems into organisations of all sizes, using our unique approach and industry leading IT solutions. Our growth plans are ambitious, and we’re part of the private equity owned Citation Group. Our customer base has grown significantly over the past few years and this growth will continue – that’s where you come in. Key tasks • Conducting onsite and remote consultancy for client management systems in accordance with the requirements of ISO Standards, • Conducting both on onsite and offsite audits of client management systems against the requirements of the corresponding ISO Standards, • Delivering Internal Audit Training to clients, • Promoting products and services from Citation ISO Certification Ltd and the Citation Group companies, • Other bespoke services from time to time depending on the needs of the company Who are we looking for? We are looking for people, with a positive outlook, who embrace change and continual improvement displaying a ‘can do’ attitude which will instil confidence with our clients to foster brilliant relationships. You will have experience of conducting audits, ideally externally. You will be willing to travel to clients within your region and be able to work to defined submission deadlines. You will hold a valid UK driving licence and have access to own car is required. For this role you will need to have the following essential skills: • Client liaison and negotiation skills, • High levels of computer literacy, • Ability Use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards, • Present a positive and professional image to internal and external clients, • Be highly motivated and able to work with autonomy with great time management, • High levels of organisation, diligence and flexibility, being able to adapt to deal with all kinds of clients and situations, • Confidence and positivity, • Can do’ attitude, embracing changes and continual improvement Here’s a taste of the perks we roll out for our extraordinary team members: • 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., • Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., • Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., • Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family., • Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best., • Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, • Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities. Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!

CK3244133 - Director / Associate Director – Health & Safety (CDM / Principal Designer) Location: Leeds or Manchester Sectors: Commercial, Public Sector, Industrial, Defence, Infrastructure Employment Type: Permanent | Full-Time Package: £90 -110k + bonus + benefits package A standout opportunity has arisen for an ambitious and well-connected Health & Safety professional to join a growing, highly regarded consultancy as they expand their presence in the North. With established offices in Leeds and Manchester, the business is entering an exciting phase of strategic growth, and this appointment represents a key leadership hire for their Health & Safety/CDM team. The Role This is more than a delivery role—it's a genuine opportunity to shape a team, influence business direction, and play a visible part in the company's regional and national growth. You will be given the autonomy and backing to develop a robust H&S offering across multiple sectors. Key responsibilities include: • Leading and developing a growing Health & Safety/CDM team, • Acting as the senior interface for key clients across public and private sectors, • Delivering and overseeing CDM/Principal Designer services across diverse project portfolios, • Identifying new opportunities and contributing to strategic business development, • Mentoring and developing talent at all levels within the team, • Working closely with regional leadership to support wider business goals What We're Looking For We're seeking an experienced H&S professional who: • Is currently operating at Associate Director or Director level within a consultancy or client-side setting, • Has strong relationships and a respected reputation across the North—especially within the Leeds or Manchester markets, • Is skilled in delivering CDM/PD services across a range of sectors, • Understands the commercial landscape and can help drive growth, • Is a natural leader with the ability to mentor and inspire others Why This Role? • The chance to lead and grow a function during a key stage of expansion, • Join a business that values autonomy, accountability and development, • An environment that offers career progression, team leadership and increased earning potential, • A highly collaborative culture where your ideas will be heard and acted on Whether you're a Director looking for a fresh challenge, or an Associate Director ready to step up—this role offers a compelling next move. Interested in Learning More? For a confidential discussion about this opportunity, please contact: Caroline Kingsley 📞 07768 381831 📧 📅 Book a call: ___ 📅 Book a call: We also welcome referrals—many of our senior appointments have come through trusted introductions from our network.

Currie & Brown is one of the leading International physical asset management and construction consultancies, dedicated to advising clients worldwide with our expertise and experience in multiple sectors and services. We are differentiated by our people, innovation and reputation with a genuine global office network. Our people, from the first-day apprentice to senior management make our business what it is today. Everybody in the Currie & Brown family, no matter how experienced they are, plays their own unique part in our success and have fun along the way. The role – what is it we would like you to do? Currie & Brown is looking for a chartered Senior / Associate building surveyor to join our Manchester office. The successful candidate will be part of a team of building surveyors covering all aspects of professional and project-related building surveying across the private and public sector. The successful candidate will support project leaders in generating a high standard of service delivery, achieving successful outcomes for our clients, capturing and sharing knowledge across projects, enhancing our culture of innovation and reinforcing our reputation as a preferred service provider. Working in this role will involve assisting in the management of client and project teams to deliver building surveying services profitably and on time to a wide range of clients. The role will cover the full spectrum of building surveying services, including design and specification, clerk of works, contract administration, building surveys and dilapidations. Our building surveying team has a broad-based background, is a highly motivated group with varying levels and types of experience and is the ideal place for you to commence and progress your career in the profession with many opportunities to learn from the team and our commissions. As a building surveyor your core duties will involve: • Delivering projects, commissions, and professional assignments from inception to completion, • Maintaining effective communication to ensure all information is available for the successful completion of projects and liaising with other managers to ensure efficient financial control, • Assist with the managing of client/project teams to deliver building surveying services profitably and on time, • Visit sites to undertake surveys, visit construction sites, meet with sub-contractors, contractors, clients and other staff as required to deliver projects., • Delivering all work outputs in an accurate and timely manner, • Representing the company in a professional and diligent manner, meeting, negotiating and corresponding with clients to form strong and long-lasting working relationships What skills and attributes are we looking for from you: • BSc in building surveying or equivalent, • Membership of the Royal Institution of Chartered Surveyors (MRICS) beneficial, • Good technical writing and communication skills (both internal and external), • Proficient skills in the use of AutoCAD and NBS beneficial, • Experience in the higher education, local government and healthcare sectors beneficial, • Significant exposure to, and good working relations with, private and public sector clients beneficial, • Well-developed skills in the areas of surveys, project management, clerk of works, repairs and maintenance beneficial, • Well-organised, diligent, proactive, assertive, well-disciplined and commercially astute, • A team player with a ‘can-do’ attitude, • Outgoing, polite, patient, diplomatic, personable, respectful and flexible when speaking to colleagues and clients alike, • Good IT skills (AutoCAD, NBS, MS Project, Outlook, Word, Excel and other bespoke software) About Us Why choose Currie & Brown? Unlike some businesses, we prioritise for the long term and honour our commitments. We are compassionate and inclusive in the way we approach our work, and always look to invest in our people’s futures. Be it a desire to work internationally, a drive to progress, or even a curiosity to operate in a new sector, we are there for our people at every stage – providing advice, support and the structure to achieve. That is why so many of us have established and built successful careers here for so long. We don’t offer just a job we offer a career with clear structured route to progression, and a track record of making international mobility happen with international moves encouraged on a permanent or secondment basis. We are an international industry leader – Working for us provides the chance to work for a leading brand with a focus on excellence, being digitally-led in our approach, we present the chance to work on some of the world’s most prestigious projects and for some of the world’s top clients. We want you to be able to bring your best self to work every day and that is why we firmly believe equality, diversity and inclusion should be taken seriously. Diverse people, backgrounds and experiences develop the most innovative of ideas, they are essential to our success, that is why we actively encourage applications from all backgrounds. We are a truly independent business where our people are empowered to make quick, agile decisions that drive real impact. As part of Sidara, we collaborate directly with some of the world’s brightest partner brands in our industry, offering exciting opportunities to innovate and grow. We offer comprehensive benefits packages in all our global regions which have been specifically tailored to offer additional rewards to our employees from entry level to senior executives.

About the Opportunity Corporate Partner - Up to £180,000 salary We are exclusively instructed on this senior opportunity to play a pivotal role in the success of this international firm’s growing Corporate practice, based in central Manchester. With over 5000 staff operating across 60 offices across six continents, their globally integrated teams utilise their knowledge and capabilities to provide a complete legal service to clients in core sectors. The firm is seeking an ambitious Corporate Partner to play an integral role in growing the Manchester team, working alongside Partners to drive the practice forward. In return, expect a greenfield opportunity to develop a successful practice, with high levels of flexibility, excellent facilities, and full support from senior leadership. The Candidate • An established Corporate Partner, with experience gained at a reputable firm, • A high level of commerciality and motivated to drive growth, • Strong connections to the Manchester market and a demonstrable client following, • Those at the Senior/ Managing Associate or Legal Director level are also invited to apply The Benefits & How to Apply • Salary up to £180,000 with excellent bonus, • Private medical insurance and health checks, • Private dental insurance, • Life assurance (four times annual salary), • 28 days annual leave plus bank holidays and festive closure, • Hybrid/Flexible working arrangements, • Generous company pension Apply in the strictest of confidence online and or via telephone. There is no need for a CV for an initial conversation. Contact: Declan Young (Retained Consultant) Direct Dial: 0113 511 7115 Mobile: 07931 998 526 Email:

About Brother Brother is a global brand, delivering products and services to customers worldwide with manufacturing and sales facilities in over 40 countries and regions. Since being established in 1908 as a sewing machine repair business, the Brother Group has grown to be at the forefront of innovation in its history of more than 110 years. Underlying all activities is our “At your side” spirit, which always places our customers first. We do this with a customer-first attitude and commitment to the circular economy, ensuring minimal impact on the environment through our “At your side 2030” vision and environmentally conscious approach. About BIE Brother International Europe (BIE) is the European Headquarters of the Brother Group. Working alongside 20 European offices, BIE manages Pan European operations and strategy, ensuring a genuinely unified and customer-centric approach is always adopted. BIE also provides sales offices with support in Product Marketing, Technical and Logistic Services, Environmental strategy and management, IT, Finance, and Administration. Being Investors in People approved, BIE is committed to the staff at all levels ensuring we optimise our talent and continuously invest for the future. About the role An exciting opportunity has arisen at Brother’s European headquarters in Manchester for a Data Analyst Apprentice to provide effective business support for the L&M department, Japan HQ and Local sales offices though analysing internal and external sales data and assisting through department administration. Main Tasks Sales Analysis: To investigate historic sales results and forecasts within the Brother ERP systems, providing analysis in Excel to Labelling Management including: • Mass deal coordination and monitoring price support, • Pan European customer sales analysis, • Product development sales analysis, • Production and stock analysis, • Price monitoring and preparing price structures Key Performance Indicator reporting: Establish KPI reports for Local offices and Labelling Management to monitor and drive relevant behaviour in key strategic areas. Budgeting: To support the budget process through Quarterly supplies forecast support, preparing and updating Target sheets, uploading data to SAP and performing data validation checks and investigation. Promotion Analysis: Prepare and update monthly sales reporting in Excel and price support administration. Supplies Sales Analysis: To monitor Brother and 3rd party supplies sales and print volume trends through market data and App logs providing analysis to Labelling Management. Office Admin: Assisting with meeting organisation, maintaining internal price sheets and general department admin support About you Requirements: • A minimum of A levels or equivalent level qualification in a business/marketing related subject and experience in a sales or marketing role., • Strong Excel skills are essential, • Ability to manipulate large data sets, create visualisations, reports and present findings in clear and concise manner, • Understanding of technical platforms Why work for Brother? When you join Brother, you join a company steeped in history where everyone is given the opportunity to succeed. Retaining the small family feel is something we take great pride in, and no matter where you work, employees are given the tools needed to shine and are supported to build long, successful careers that often span decades. Our "At your side" approach extends to everything we do, and we are proud to have created an inclusive workspace that welcomes everyone that wants to thrive. You are also joining a company committed to people and the planet. "At your side 2030" is the message that underpins our vision for the future. Brother has been leading the way in creating Circular products that have as little impact as possible on the environment. And our commitment to contributing toward the global circular economy underpins everything we do globally. "At your side" is more than a slogan to us; it's our purpose to fulfil every day. With a legacy spanning over a century, Brother is a place to start or expand any career. What’s on offer As well as a competitive salary, BIE offer a range of benefits, including: • Hybrid flexible working arrangements that fit around you, allowing you to take advantage of the office space as well as working from home and flexitime., • 25 days holiday plus bank holidays with the opportunity to purchase 5 additional holidays per year., • Industry leading Pension Scheme with company contributions up to 10% of salary and the ability to make additional contributions through salary sacrifice., • Excellent training and career development opportunities including a huge library of e-learning courses., • Life Assurance set at 4 times your annual salary., • Simply Health cash plans subsidised by 50% of the single membership cost., • Other benefits include: Company Sick pay, Permanent Health Insurance, Free parking, Employee Assistance Program Halle tickets, Environmental days, dress down policy, Christmas party, access to MIND, and many more perks. We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences, and recognise the importance of teams reflecting the communities they serve. We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment so you can adjust your hours to suit your personal circumstances.

We are looking to fill an exciting position for a mid-level Business Analyst. Primarily working within a small but fast paced team, focused on the industry leading application; CODAS. CODAS is an ERP system designed to assist with the day-to-day running of a liquid fuels distribution business. More information can be found on ___. The role will suit candidates who have experience working in change and delivery within ERP systems and those who put focus on customers’ needs with desire to be a part of shaping and progressing an industry leading product. As a Business Analyst at CDS, you must be willing to work in a changing and sometimes challenging environment, whilst maintaining a professional and proactive approach when communicating with stakeholders. Duties/Responsibilities: • Ownership of customer Change Requests, • Gather and analyse requirements, • Produce functional specifications for the development team, • Gap analysis and business case, • Solution design, • Becoming a Subject Matter Expert in our products, • Project management, • Functionality implementations and demonstrations, • Working closely with stakeholders of all levels including internal developers and external customers/suppliers The successful candidate will also be expected to show flexibility and eagerness to assist across the other teams in the business as required for both learning and business needs. Although most customer interaction has moved to virtual sessions this role will require occasional travel to client sites including the possibility of trips abroad (within Europe) which could last several days at a time. What to Expect? As a Business Analyst at CDS, your role is all about driving meaningful change. You’ll be diving into business challenges, scoping out new projects, mapping processes, identifying gaps ,and shaping requirements into clear, actionable user stories. You’ll play a key role in influencing how our systems evolve, ensuring they meet real-world needs. You’ll be liaising with our customers regularly, making sure their voices are heard and their experiences shape the solutions we deliver. Collaboration is key and you’ll be working side by side with a range of teams, from developers to operations, all pulling together to build something that makes a difference. Required: • 3+ years previous experience in a Business Analysis role or similar, • Strong understanding of ERP systems, • Strong verbal and written communication skills, • Strong sense of ownership and ability to follow tasks through to completion, • Analytical mindset in approach to solving problems, • Present solutions in a clearway to multiple levels of stakeholder, • Business Analyst qualifications, • Knowledge of CODAS and/or liquid fuels downstream distribution industry, • Previous experience of working within a software house, • Previous experience within an Agile environment CDS Computer Design Systems Ltd is an independent SME, based near Manchester City Centre. CDS have specialised in the liquid fuels distribution software market for over 50 years, with strong ties throughout the industry. Company benefits offered: • Flexible working arrangements, • Company pension scheme, • Death in service benefit of 6x salary, • Permanent health insurance, • Private health care for family, • Employee assistance programme, • 25 days annual leave plus statutory bank holidays, • Free onsite parking

Our client will look at a Solicitor, ILEX, CILEX or Paralegal for this role. We are working with a privately owned law firm, established almost 30 years ago who have an excellent reputation in the areas of law that they practice. In order to continue their development they are looking to strengthen their housing disrepair department, and are looking for a Senior Housing Disrepair Solicitor. The ideal candidate will have a strong understanding of housing law and experience in dealing with complex disrepair claims. Responsibilities: • Provide legal advice and representation to clients who are having issues with housing disrepair, • Conduct investigations into housing disrepair claims, • Negotiate settlements with landlords and property managers, • Prepare and file court documents, • Represent clients at hearings and trials Qualifications: • Qualified solicitor with a minimum of 3 years' experience in housing disrepair law, • Strong understanding of housing law and procedure, • Excellent written and oral communication skills, • Ability to work independently and as part of a team, • Strong client service skills As our client are wanting to grow their housing disrepair department, we are looking to speak to candidates at all levels of experience / seniority who have worked within the housing disrepair market. We would like to speak to candidates ranging from head of department through to paralegals.

Principal Hydrologist + £1,500 Placement Bonus Location: Manchester – Hybrid (3 days in the office) Salary: Up to £60,000 (DOE) Bonus: £1,500 placement bonus if you’re referred by Talent Torch Level: Principal or Senior The Role Talent Torch & Enzygo are hiring for a Senior or Principal Hydrologist to take on a senior technical and leadership role within a national Hydrology team. You’ll report to the Associate Director of Hydrology, be accountable to the Managing Director for project and business performance, and lead client delivery while managing, mentoring, and developing junior and mid-level consultants. You’ll work closely with multi-disciplinary teams across multiple offices and play a key role in maintaining and growing client relationships, technical quality, and commercial success. What You’ll Be Doing • Act as technical lead and client liaison across a range of development-led flood risk and drainage projects., • Liaise with regulators, local authorities, and key stakeholders on behalf of clients., • Lead and review technical outputs (Levels 1–3) and contribute to Level 4 reporting when required., • Provide technical mentorship and guidance to the Hydrology team., • Line manage Assistant, Consultant, and Senior Consultant-level staff., • Project management: develop fee proposals, set budgets, allocate resources, and oversee delivery., • Take full ownership of client deadlines and expectations., • Oversee financials via Union Square – including project setup, forecasting, and commercial reporting., • Review and approve timesheets and project progress reporting for your team., • Handle day-to-day team workflow, issues, and escalations., • Report into senior management with updates on progress and performance., • Support staff training, chartership journeys, and continuous professional development., • Contribute to client development – maintaining existing relationships and identifying new opportunities., • Conduct site walkovers and negotiate access., • Prepare and review RAMS for all levels of staff., • Ensure compliance with UK GDPR and the Data Protection Act in all project activities. What You’ll Need • 5-7+ years’ consultancy experience in hydrology, flood risk or drainage., • Chartered status (e.g., C.WEM, CEnv, or equivalent)., • Proven leadership skills – confident mentoring, managing, and reviewing others' work., • Strong client communication and commercial awareness., • Experience using Union Square (or similar project/finance tools) is a bonus., • Full UK driving licence., • Right to work in the UK. Why Apply? • Opportunity to lead within a respected and growing environmental consultancy., • Genuinely collaborative and supportive team culture., • Flexible hybrid working across the UK., • Huge variety of high-profile development projects across the UK., • £1500 Talent Torch placement bonus Interested? If you’re an experienced Hydrologist ready to step into a more senior position—or already operating at Principal level and looking for a fresh challenge—let’s chat How to Apply. Ready to take your ecology career to the next level? Send your CV to: Apply online at: ___ Apply online at: Protect biodiversity. Shape sustainable development. Apply today. How the Placement Bonus Works Secure this role through Talent Torch and receive a £1,500 bonus: • 50% paid within 14 days of employer payment Full Terms & Conditions available on our website.

Build the future of Conversational AI with ConnexAI As a Data Scientist on the Automatic Speech Recognition (ASR) team, you will be at the heart of building the voice models that power real-time AI systems used by millions globally daily. You’ll design, train, and refine cutting-edge ASR models that turn speech into actionable insights, helping our AI understand and respond with accuracy and speed. This is your chance to experiment with the latest architectures, push the boundaries of speech technology, and see your models make an immediate impact on products that transform how people and businesses communicate. This is a pivotal moment for ConnexAI, as we expand our ASR capabilities and push the boundaries of conversational intelligence. Join us, and be part of the team setting the industry standard. Core Responsibilities • Use Python to develop SOTA streaming and non-streaming automatic speech recognition models with K2 (preferably) or NeMo toolkits., • Experiment with new modelling approaches, neural architectures, and training techniques to improve ASR accuracy and latency., • Work with large-scale speech datasets, preparing and preprocessing data for training, validation, and testing., • Collaborate closely with speech data engineers to ensure high-quality datasets and annotations are used effectively in model training., • Support deployment pipelines and integration of models into real-time conversational AI applications., • Stay up to date with the latest research in ASR and speech processing, translating findings into practical improvements for our products. Interview Process • 30-minute video call with the team lead, • Take-home technical exercise, • 90-minute face-to-face interview About ConnexAI ConnexAI is an award-winning Conversational AI platform. Designed by a world-class engineering team, ConnexAI's technology enables organisations to maximise profitability, increase revenue and take productivity to new levels. ConnexAI provides cutting-edge, enterprise-grade AI applications, including AI Agent, AI Guru, AI Analytics, ASR, AI Voice, and AI Quality. We value growth, both for our products and our people. As we scale, there will be clear opportunities to progress into senior data science, leadership, or principal roles. Our high retention rate reflects our inclusive, supportive, and empowering environment.

Director of Shared Services Can you transform core business functions to deliver smarter, faster, leaner support? Do you thrive in high-volume, multi-site environments where operational excellence is everything? Can you operate across complex, multi-stakeholder management environments ensuring optimal results for all? MacGregor Black is partnering with a Significant Multi-Site Operation on the search for a Director of Shared Services. This is a permanent hybrid position, located in Manchester. As Director of Shared Services, you will lead the transformation and delivery of a high-performing, centralised support function that underpins the company’s continued operational and commercial success. You’ll oversee the strategic integration and day-to-day performance of shared functions such as finance operations, payroll, HR services, procurement, IT support and administration. This is a leadership role for a systems-savvy, service-focused, and commercially sharp professional who thrives in high-volume, operationally complex multi-site environments. Key Responsibilities: • Develop and execute the shared services strategy, aligning functional delivery with business needs, cost-efficiency targets and service excellence, • Lead, manage and evolve centralised teams covering finance operations, payroll, HR administration, procurement, IT support and other business-critical services, • Deliver continuous improvement across all service lines, ensuring robust processes, technology utilisation and measurable performance standards, • Act as a strategic business partner to the executive leadership team, contributing to operational planning, efficiency drives and cost transformation programmes, • Own service delivery KPIs and ensure each functional area operates at a consistently high standard across all sites and regions, • Oversee compliance and control frameworks within shared services, including audit readiness, risk management and policy alignment, • Lead the implementation and optimisation of systems, automation tools and digital workflows to improve service speed, accuracy and visibility, • Manage change programmes related to process redesign, system upgrades and service model transitions, • Build a strong, service-oriented culture across the function, investing in team development, capability building and cross-functional collaboration What We're Looking For: • Significant experience in leading shared services or central operations functions within a large-scale, complex, multi-site organisation, • Proven track record of delivering service transformation, process optimisation and cost efficiency across multiple functions, • Strong understanding of finance operations, HR service delivery, procurement, IT support and payroll governance, • Commercially astute, data-driven and results-oriented, with excellent operational awareness, • Strategic thinker with a practical mindset, able to balance long-term planning with day-to-day delivery, • Exceptional leadership and stakeholder management skills, with the ability to influence across all levels of the organisation, • Comfortable leading systems and technology change, with a focus on automation, service integration and digital adoption, • High level of integrity, judgement and resilience in managing complex operational challenges and sensitive matters For more information, please contact Jon McNeish today.

Join our team! Vacancy: SHEQ Manager Role: F/T permanent Hours: 37.5 per week - Monday to Friday – 9am to 5pm with flexibility Salary: £35,000p.a. - Dependent upon Experience We are looking for an enthusiastic individual with Safety, Health, Environmental and quality experience. You will work closely with the Chief Technical Officer as well as other members of the Senior Leadership Team to promote, implement and oversee the SHEQ requirements and responsibilities of the Company. An accomplished influencer able to innovate changes within the organisation, contributing to the successful implementation and create a more positive Health and Safety culture. You will be results driven with the ability to set targets and achieve results through meeting or exceeding goals. You will have the ability to enhance the current skills of yourself and individuals to develop within their existing role for the long term company needs. A strategic and forward thinker with ability to analyse the company’s risk levels and areas of non-conformance and anticipate potential issues or consequences, providing effective solutions to ensure continuous improvement through contribution of new ideas. An effective communicator with the ability to convey concisely, clearly and is actively contributing positively to meetings in a professional manner. This is an exciting position for someone who has ambition and passion in delivering results. If you are looking to enhance your career in a SHEQ environment and are not afraid to challenge the norm and go beyond expectations… then apply today! Key tasks: · To work with Chief Officers to oversee the company’s SHEQ policies, procedures and program to ensure the company’s compliance with ISO standards, ESG targets and objectives, UNGC membership, Eco Vadis Platinum standards and all other legal, regulatory and internal requirements. · To build a good knowledge of regulations by actively reviewing the published guidelines, documenting our compliance, implementing any necessary changes and communicate any legislation changes as needed. Ensuring communication with official and professional bodies where needed · Maintain company wide Health and Safety registers, ensuing they are kept up to date with current legislation. · Manage and maintain accident record books, ensuring that incidents and concerns are recorded appropriately with any investigations being completed to a good standard and within the appropriate time scales. · To Conduct regular SHEQ audits and inspections to identify hazards, assess risks, and assist Managers in writing Risk Assessments and the implementation of controls to minimize risks and improve SHEQ performance. · Ensure risk assessments are sufficient and up to date, covering general work-related hazards and fire, as well as DSEAR and chemicals. · To use the company’s T100 system to assign training and procedures to new and existing employees. To monitor the completion of this training, providing feedback to management. · To provide guidance, support and information to all employees and managers on SHEQ related matters, through training, toolbox talks and department or company-wide awareness programmes. · To be responsible for managing and maintaining the company Quality Management System, ensuring procedures are up to date and audits are being performed. To record and manage company non-conformances, ensuring that managers thoroughly investigate and follow the CAPA process, reporting on a monthly basis to the Chief Officers. · To act as the company lead representative during audits of the site/ building operations by external parties. · To coordinate with internal departments and external stakeholders to manage and respond to SHEQ related incidents and emergencies. · To work with the Chief Officer Team and Managers to help to develop and maintain the company’s emergency response and business continuity plans. · To attend regular Health and Safety meetings to inform the Chief Officers of ongoing issues and provide a monthly report, adhering to GRI standards. · Adhere to the Company’s management System (ISO9001) which contains all departmental procedures, SOP’s and all other standard company rules and regulations, including the Environmental Policy. Ensuring all activities in departments are carried out in accordance with the Health and Safety Policy. · To assist the Leadership team in creating and improving a positive Health and Safety culture. Education/Experience/Skills: · Educated to degree level or equivalent in a Chemistry field. · Already holds or is willing to obtain NEBOSH national general certificate within first 12 month of commencing the role. · Knowledge of Risk Assessments and COSHH · Understanding of and a strong adherence to safe working practices. · Displays good forward thinking, with strong analytical and problem-solving skills. · Good IT skills, including Microsoft 365, MS Teams and ideally T100 and SAP. · Willingness and ability to quickly learn new skills. Special Skills/Knowledge/Abilities: · Experience of working in a chemical production/ storage facility. · Excellent leadership, communication and interpersonal skills. · Ability to work under pressure and manage multiple priorities. · Displays good forward thinking, with strong analytical and problem-solving skills. Package offered: • Investment of Training & personal development, • Pension- Group personal pension (company contribution of 7.5%, employees 5%)., • Holidays- 24 days per year plus bank holidays (increases in line with length of service)., • Team / social events / charity events, • On Site Gym and games room, • Corporate Social Responsibility, • On site free parking, • Health Care Cash Plan, • Employee Assistance Programme How to apply: - Please e-mail your covering and C.V to

Lead. Inspire. Deliver Excellence. We’re looking for an ambitious and motivated Operations Team Leader to join our dynamic team in Salford at Ruby Energy. In this pivotal role, you’ll lead a high-performing administration team, ensuring accuracy, compliance, and exceptional customer experiences are at the heart of everything we do. What You’ll Do As our Operations Team Leader, you will: • Lead, coach, and develop a skilled team of administrators to achieve high levels of accuracy and regulatory compliance., • Monitor and manage risk through close oversight of industry data flows., • Produce insightful performance reports for senior management., • Oversee the onboarding, renewal, and closure of customer contracts – including new acquisitions., • Identify process improvements with customer experience at the forefront., • Ensure compliance with all regulatory requirements, managing documentation, policies, and procedures., • Recognise and mitigate conduct risks, including support for vulnerable customers., • Drive SLA and KPI performance, escalating issues when necessary., • Lead daily team meetings and monthly one-to-ones, fostering continuous development and cross-skilling., • Collaborate with third-party vendors to deliver against key performance metrics., • Support audits and business initiatives, ensuring smooth process change and strong communication. What We’re Looking For You’ll bring: • Proven leadership experience in an operational or administrative setting., • Strong understanding of regulatory compliance and risk management., • Excellent organisational and reporting skills., • A proactive approach to process improvement and team development., • Confident communication skills, with the ability to inspire and engage teams. Our Journey Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence. The Ruby Way Ruby’s values are at the heart of everything we do: Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service. Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding Committed: We use innovative solutions to improve our services and always stick to our word. We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs. What you need to do now? If you would love to join us as our new Operations Team leader, we encourage you to apply now! Be part of our bright future and talk to Ruby today!

JOB TITLE: Event Operations Manager START DATE: ASAP JOB TYPE: Full-time (Including weekend work) SALARY: £30k – 35k (Depending on experience) BASED: Manchester (Travel is involved for events) TYPE OF WORK: Events/Office-based/Remote working/Logistical EXPERIENCE LEVEL: 2+ years event experience at managerial level A fantastic opportunity has arisen for an experienced, motivated and hard-working individual to join the Operations Team at RunThrough. At RunThrough we strive to be excellent at what we do and have fun whilst doing so. We are always on the lookout for development opportunities, moments to grow, while helping our staff reach their potential. We are looking for a candidate to manage and support the delivery of cutting-edge and professional mass-participation running events. You shall complete the daily tasks of event management to include, but not restricted to event planning, venue management, and ensuring high-standards are maintained in relation to the preparation and delivery of events. You may also be line manager of a small team. Key Roles and Responsibilities Maintain and develop relationships with venues, councils, traffic management contractors, businesses etc. Create and update event management plans and risk assessments. Complete relevant event applications, e.g. road closure applications. Conduct official course measurements for new event courses. Lead the course team on event days, ensuring that courses are correctly set up and packed down. Being the lead cyclist for events where appropriate. Line management of a small team of Operations staff. Essential Skills and Requirements Passionate about physical activity and running. Excellent communication skills and a strong work ethic. Full driving licence. Previous line management experience. Ability to work independently and remotely during the week. Willing to work weekends: early start, early finish. Excellent organisation skills. Knowledge of the U.K running industry. Employee Benefits We Love What We Do Free entry to any RunThrough race for you and your family Deeply discounted race entries for your friends £70 race entry fund to participate in non RunThrough events £200 RunThrough Kit voucher 20% Sport Shoes discount Regular social group runs with the team in the great outdoors Flexible working hours to fit around training and exercise Free personalised coaching provided by our partners New Levels Coaching Free tea, coffee and snacks in the office We Create Solutions We offer professional development opportunities to upskill you and expose you to new areas of the business We organise personal development opportunities through team building workshops, management training, guest speakers and much more £400 personal electronics allowance Cycle 2 Work scheme for employees who would rather travel under their own steam We Are There For Each Other We provide access to training that will help you to foster your relationships - mental health awareness, sign language, communication skills etc Monthly 121 welfare check ins with our HR manager in addition to your 121 sessions with your line manager A culture of compassion and camaraderie - we are all here to support each other We Build Relationships Free regular team socials with your regional teams Bi Annual full team socials with the whole RunThrough team We provide work placements within our subsidiary brands - Runners Retreats, New Levels Coaching, RT Kit, Sports Media Agency, RT Foundation Free membership to the RunThrough Run Club - a place where you can meet and train with other members of the community We Are Innovators Opportunity to take on side projects in areas of personal interest Mentorship from the senior and national leadership teams to develop leadership skills Opportunities to travel overseas and work on some of our events in Central Europe and the Middle East Opportunity to pitch and explore new venue ideas for running, trail and triathlon events

A leading international law firm is seeking a Solicitor (NQ-2 years PQE) to join its specialist Health & Safety Regulatory team in Manchester. This is a fantastic opportunity to develop expertise in a niche, high-profile area of law while working in a supportive, collaborative, and modern environment. The role involves advising and defending clients nationwide in matters relating to Health & Safety, Environmental Crime, Food Safety, Fire Safety, and Motor Prosecutions. Full training and ongoing professional development will be provided. The Candidate • NQ-2 years’ PQE with experience in Health & Safety, Environmental Crime, Motor Crime, or Fire Safety, • A genuine interest in regulatory crime and criminal defence in a corporate context, • Strong communication skills and the ability to advise confidently at all levels, • The flexibility to travel throughout England and Wales (full driving licence required), • The ability to work well under pressure and manage a fast-paced caseload, • A commitment to delivering an exceptional client service The Benefits • Competitive salary - up to £50k (DOE), • Opportunities for rapid professional growth and specialist training, • Modern, flexible working environment, • Exposure to high-profile, complex cases, • Supportive and collaborative team culture, • National client base with varied, interesting work Apply in the strictest of confidence online and or via telephone – there is no need for a CV for an initial conversation. Contact Danielle Lawton Retained Consultant Direct Dial: 0161 826 3140 Mobile: 07376 602 8332 Email:

Senior Product Manager – Subscriptions (Remote, UK & Europe) Salaries: • £79,000- £95000, • €90,000- €108,000 This is your chance to pioneer new subscription journeys. If you love shaping world-class products and launching features users can’t stop talking about, this is your platform. You’ll have full ownership from discovery and design to delivery, always with experimentation and learning at the heart of the work. About the Company Work for a creative, high-growth force in the subscription sector—think physical goods, loyal subscribers, and big expansion from the US to the UK and Europe. You’ll join a remote-first team that’s all about launching bold features, learning fast, and delighting users at every stage. What You’ll Be Doing You’ll lead the end-to-end journey for subscription offerings, turning insight into innovation in an agile, highly supportive organisation. • Build and execute product strategy for subscription products, from first sketch to launch and beyond., • Own the customer lifecycle, optimising sign-up, conversion, renewal, and churn management., • Lead product discovery, working with data and users to decide where to take things next., • Champion experimentation, developing hypotheses, running A/B tests, and partnering with data specialists for rapid learning., • Collaborate across engineering, marketing, customer experience, and ops to make sure every product move is connected to commercial impact., • Monitor, report, and optimise on crucial KPIs including churn, retention, LTV, and activation—always looking for new ways to improve., • Document progress, wins, and learnings, sharing them in a way that energises peers and leadership., • Help drive an agile and knowledge-sharing culture, contributing frameworks and methods to the wider team. What You’ll Need If You Want to Apply • Ten or more years of hands-on digital product management experience, owning end-to-end subscription journeys—physical goods background preferred, strong SaaS experience considered., • Demonstrable track record of launching, scaling, and improving subscription models, with real business results for retention, churn, and growth., • Mastery of analytics, experimentation, and customer research tools (GA4, Optimizely, Mixpanel, etc.)., • Deep experience working cross-functionally in high-growth or scale-up environments., • Confident leading UX outcomes, collaborating closely with designers, engineers, and architects., • Advanced storytelling and presentation skills and the ability to influence across all levels of business., • Totally self-driven, quick to learn, and passionate about continuous improvement., • An open, collaborative mindset; you love sharing frameworks and contributing to a real team culture. If you do not meet the experience needed (especially if you do not have subscription experience) your profile will not be considered and I may not be able to provide feedback

About Brother Brother is a global brand, delivering products and services to customers worldwide with manufacturing and sales facilities in over 40 countries and regions. Since being established in 1908 as a sewing machine repair business, the Brother Group has grown to be at the forefront of innovation in its history of more than 110 years. Underlying all activities is our “At your side” spirit, which always places our customers first. We do this with a customer-first attitude and commitment to the circular economy, ensuring minimal impact on the environment through our “At your side 2030” vision and environmentally conscious approach. About BIE Brother International Europe (BIE) is the European Headquarters of the Brother Group. Working alongside 20 European offices, BIE manages Pan European operations and strategy, ensuring a genuinely unified and customer-centric approach is always adopted. BIE also provides sales offices with support in Product Marketing, Technical and Logistic Services, Environmental strategy and management, IT, Finance, and Administration. Being Investors in People approved, BIE is committed to the staff at all levels ensuring we optimise our talent and continuously invest for the future. Role Overview As Product Owner, you’ll lead the development and continuous improvement of IT systems supporting the EcoPro print subscription and Brother Connect Loyalty programme. You’ll define and communicate a clear product vision, prioritise backlogs, and collaborate with cross-functional teams to deliver value—while maintaining the conceptual and technical integrity of features and components. You’ll engage closely with stakeholders and users to ensure the benefits of your product are clearly understood, and that their feedback informs ongoing enhancements. This is a fantastic opportunity to shape customer-facing digital experiences in a dynamic, collaborative environment. Requirements: • Strong commercial acumen and understanding of D2C (Direct-to-Consumer) sales processes, • Experience with e-commerce and content management systems, preferably Sitecore, • Proven ability to deliver customer-centric web applications, • Track record of designing and delivering high-quality services in structured, high-pressure environments using Agile methodologies, • Skilled in creating, maintaining, and prioritising product backlogs to guide Agile delivery teams, • Ability to engage users and translate insights into functional product improvements, • Familiarity with setting, monitoring, and reporting on measurable product performance targets, • Excellent verbal, written, and visual communication skills, adaptable to different audiences, • Experience in managing and motivating cross-disciplinary teams Key Responsibilities • Define and communicate a clear product vision aligned with business goals, • Collaborate with customers, key stakeholders, Brother Japan, and One IT to anticipate needs and shape a strategic product roadmap, • Prioritise work packages to align with business demand and strategic objectives, • Drive continuous product improvement using customer feedback and data-driven insights, • Lead the product development team, ensuring consistent delivery, throughput, and quality, • Provide regular reporting and insights on product performance and business outcomes, contributing to process design and integration strategies, • Ensure service requests and break-fix issues are resolved in line with SLAs and stakeholder expectations Desirable • Experience working in an IT or Digital delivery environment., • Exposure to strategic planning, • Familiarity with large-scale technology transformation programmes., • Experience with Jira, including advanced dashboards via Advanced Roadmaps, dependency mapping, and release planning., • Experience working in an IT or Digital delivery environment., • Exposure to strategic planning, • Familiarity with large-scale technology transformation programmes., • Experience with Jira, including advanced dashboards via Advanced Roadmaps, dependency mapping, and release planning., • SAFe or other relevant Agile product Owner /Product Manager Certification Why work for Brother? When you join Brother, you join a company steeped in history where everyone is given the opportunity to succeed. Retaining the small family feel is something we take great pride in, and no matter where you work, employees are given the tools needed to shine and are supported to build long, successful careers that often span decades. Our "At your side" approach extends to everything we do, and we are proud to have created an inclusive workspace that welcomes everyone that wants to thrive. You are also joining a company committed to people and the planet. "At your side 2030" is the message that underpins our vision for the future. Brother has been leading the way in creating Circular products that have as little impact as possible on the environment. And our commitment to contributing toward the global circular economy underpins everything we do globally. "At your side" is more than a slogan to us; it's our purpose to fulfil every day. With a legacy spanning over a century, Brother is a place to start or expand any career. What’s on offer As well as a competitive salary, BIE offer a range of benefits, including: • Hybrid flexible working arrangements that fit around you, allowing you to take advantage of the office space as well as working from home and flexitime., • 25 days holiday plus bank holidays with the opportunity to purchase 5 additional holidays per year., • Industry leading Pension Scheme with company contributions up to 10% of salary and the ability to make additional contributions through salary sacrifice., • Excellent training and career development opportunities including a huge library of e-learning courses., • Life Assurance set at 4 times your annual salary., • Simply Health cash plans subsidised by 50% of the single membership cost., • Other benefits include: Company Sick pay, Permanent Health Insurance, Free parking, facilities, Employee Assistance Program, Halle tickets, Environmental days, dress down policy, Christmas party, access to MIND, and many more perks. We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences, and recognise the importance of teams reflecting the communities they serve. We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment so you can adjust your hours to suit your personal circumstances.

Knowledge of railway investment planning systems. We are looking for experienced Planning professionals at mid to senior levels to join our team on a permanent basis, contributing to high-profile infrastructure projects across Manchester and Leeds. Work collaboratively with the planning team to inte

We have writing vacancies across multiple levels;. Experience in a medical writing role as part of a healthcare comms agency.

Learning & Delivery Business Partner- c£50,000 plus benefits.Are you passionate about developing talent and driving performance through impactful learning experiences? Do you thrive on building relationships and delivering high-quality training at all levels? If so, we have the perfect opportunity

Ability to build relationships virtually (will be responsible for providing Compliance assistance to multiple offices) as well as in person, and at all levels, so as to maximise effectiveness and ensure the reputation of the Compliance Department. Manage the oversight of timely review and updating o

Earn Extra Income – Part Time/ Flexible/ Work From Home. Remote working/work at home options are available for this role. Complete 15 Levels of online paid tasks, and you could earn an average of £150 from flexible, remote working in just a few hours.

Dermatologist North West - covering Manchester, Liverpool and other locations. Full or Part time The Harley Medical Group and sk:n clinics are now part of the same Group that owns Optical Express and ACES, two of the leading ophthalmology providers, dedicated to giving both private and NHS patients world class levels of service and clinical care. We are seeking a qualified and experienced Dermatologist with a passion for aesthetic medicine. The ideal candidate will have a strong background in clinical dermatology and a keen interest in cosmetic procedures, offering patients both medical and aesthetic skin solutions. Key Responsibilities: • Conduct comprehensive skin assessments and consultations., • Diagnose and treat a variety of skin conditions (e.g., acne, rosacea, pigmentation)., • Perform minor ops and non-surgical aesthetic procedures such as:, • Botox and dermal fillers, • Chemical peels, • Laser treatments (e.g., hair removal, skin resurfacing), • Microneedling and PRP therapy, • Develop and manage personalised treatment plans., • Prescribe skincare products and educate patients on skin health., • Maintain accurate patient records and follow-up care., • Stay updated with the latest advancements in dermatology and aesthetic medicine., • GMC-registered Dermatologist with a valid UK medical license., • Proven experience in both clinical and aesthetic dermatology., • Certification in aesthetic procedures (e.g., Botox, fillers) preferred., • Excellent communication and interpersonal skills., • Industry leading salary and performance-based incentives., • Access to state-of-the-art equipment and premium skincare brands., • Ongoing training and professional development., • Supportive and collaborative team environment.

Title: Optical Practice Manager Location: Trafford centre, Manchester Hours: 40 hours per week Salary: Competitive plus bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the Uk’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. If you’re looking to work for a market leader, then read on as we are looking for a Practice Manager to manager our Optical store in the Trafford centre, Manchester, where you’ll have responsibility for managing the team. Key Responsibilities You will be customer facing and you will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of purchasing glasses or contact lenses from Optical Express to patients instead of their current optical provider. You may come from a retail background where world class customer service comes naturally to you. You will have strong management experience within a store or clinical setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management. It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express. Day to day • Effectively and efficiently manage resources to meet customer demands, • Ensure the clinic is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express, • Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence, • Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs What’s in it for you? • Competitive salary, • Free or discounted optical products and procedures, • Career progression, • Modern working environment with superb technological support, • Optics experience is desirable Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.

The UK Quality Excellence Manager, reporting to the Head of Service, is tasked with overseeing all quality-related matters within the Midea UK. This role includes managing contact centre operations and enhancing customer satisfaction (CSAT). Key responsibilities involve establishing and monitoring Failure Call Rates (FCR), proactively analysing field failure data, and collaborating with factories and product divisions to implement corrective actions for product design and range. The role also focuses on driving and challenging improvements in individual product categories through close coordination with field operations and factories, ensuring efficient and effective service delivery within the contact centre. Aligned with Midea's vision to bring great innovations to life and its mission to integrate with the world and inspire the future, the UK Quality Excellence Manager will embody customer-centric values, dedication, collaboration, and innovation to continuously elevate product and service quality. Key Operational Responsibilities: • Continuously improve product category Failure Call Rate (FCR) by liaising with Service Partners, factories, product lines, and contact centre teams to successfully implement plans for improvements., • Assist the Technical Product Trainer in identifying training requirements for both internal and external stakeholders (Retailers, Service Partners, Contact Centre Agents) to enhance product knowledge, quality of repairs, and consumer satisfaction., • Oversee the daily operations of the contact centre, ensuring efficient and effective service delivery., • Develop and implement strategies to improve customer service quality and operational efficiency within the contact centre., • Monitor key performance indicators (KPIs) and prepare regular reports on contact centre performance., • Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution., • Collaborate with other departments to align contact centre operations with overall business objectives., • Stay updated on industry trends and best practices to continuously enhance the contact centre's performance., • Product Quality: Consult with worldwide Midea factories., • Analysis: Identify product and component issues through UK Failure Call Rates and report on these., • Support: Drive FCR improvements at both factory and product line/category levels., • Reporting: Provide product line with monthly analytical reports using the Midea reporting systems., • Training Needs: Identify Service Partner and contact centre training needs, in liaison with UK Service Manager & Technical Product Trainers., • Liaison: Oversee interactions with Primary Authority, Trading Standards, British Standards, Government agencies, and trade associations., • Crisis Management: Provide support for any product safety issues., • Job Analysis: Support Service Management in job analysis., • Data Quality: Analyse data quality in reporting from Service Partners and contact centre., • Sales Support: Assist Sales Teams with reporting, product knowledge, and field support., • Provide technical product input/support for new model launches within the UK cluster., • Support Midea (HAZNOT) process in conjunction with the Product Safety Department., • Assist with budget preparation., • Review relevant consumer surveys as required and provide feedback to the UK Customer Support team., • Support specific projects as needed., • Provide technical cross-category cover within the team as required.