Security Supervisor
1 day ago
Brentwood
About the Role The Wiggett Group is seeking an experienced Access Control Supervisor to join our growing Fire & Security division, with a strong focus on Access Control and Security Systems. The successful candidate will be responsible for supervising and supporting our field-based engineering teams, ensuring works are completed safely, efficiently and to a high standard. You will provide day-to-day technical support to engineers, assist with complex fault-finding, review completed and ongoing works, and ensure engineers have the correct information, materials and support to deliver a first-time fix wherever possible. This is an excellent opportunity for an experienced Access Control Engineer, Senior Security Engineer or Lead Engineer looking to take the next step into a supervisory position while remaining technically involved. Key Responsibilities • Supervise and support a team of field-based Access Control and Security Engineers, • Provide day-to-day technical guidance and assistance to engineers, • Review engineer reports, service reports and fault findings, • Assist engineers with complex fault-finding and technical issues, • Review remedial and reactive works to ensure the correct solution has been identified, • Monitor the quality and progress of works being completed by engineers, • Ensure engineers are working efficiently and achieving high first-time fix rates, • Carry out technical checks and quality inspections where required, • Review photographs, job reports and technical information to ensure works have been completed correctly, • Identify additional remedial requirements and escalate where further works are required, • Support engineers with difficult or recurring faults, • Liaise with Contract Managers and Operations teams regarding technical issues and outstanding works, • Help coordinate engineer workloads and support with job allocation where required, • Ensure engineers have the correct materials, equipment and technical information to complete their jobs, • Work closely with suppliers to assist with identifying suitable equipment and replacement components, • Attend sites with engineers where additional technical support or investigation is required, • Assist with technical surveys and site inspections, • Monitor engineer performance, workmanship and compliance, • Provide technical feedback and coaching to engineers to support continuous improvement, • Help identify training and development requirements within the engineering team, • Ensure all works are completed in line with relevant legislation, manufacturer requirements and industry standards, • Support the Contracts Team with technical queries, variations and additional works, • Maintain accurate records of technical issues, remedial works and engineer performance, • Ensure all company procedures, health & safety requirements and client standards are followed Systems & Equipment The successful candidate should have strong practical knowledge of Access Control and associated Security Systems, including: • Door entry and intercom systems, • Standalone and networked access control systems, • Magnetic locks and electric strikes, • Keypads, proximity readers and fob systems, • Exit buttons and door release mechanisms, • CCTV systems and access control interfaces, • Intruder alarm systems, • Automatic doors and associated access control equipment, • Networked security systems and associated infrastructure, • Fault finding, testing and commissioning of access control equipment, • Experience with systems from multiple manufacturers would be highly advantageous. Requirements • Proven experience within the Access Control / Security Systems industry, • Previous experience as an Access Control Engineer, Senior Engineer, Lead Engineer, Supervisor or similar, • Strong practical and technical understanding of access control and security systems, • Experience diagnosing and resolving complex system faults, • Ability to read and understand engineer reports, photographs and technical information, • Experience supporting or supervising field-based engineers, • Strong understanding of installation, servicing, maintenance and remedial works, • Excellent problem-solving and fault-finding skills, • Strong communication and leadership skills, • Ability to manage multiple engineers, jobs and priorities, • Strong attention to detail and commitment to quality, • Ability to work effectively with engineers, Contract Managers, Operations and clients, • Full UK driving licence Desirable • City & Guilds, NVQ or equivalent Security Systems qualification, • Experience working within social housing or local authority contracts, • Experience working on housing association maintenance contracts, • Experience supervising engineers across multiple sites, • Knowledge of relevant British Standards and industry regulations, • Experience using CAFM or contract management systems, • Experience carrying out quality inspections and technical audits, • Experience with variations, additional works and remedial requirements, • Manufacturer-specific access control training or qualifications Key Skills • Access Control Expertise, • Technical Fault Finding, • Team Leadership, • Engineer Supervision, • Problem Solving, • Quality Control, • Customer Service, • Communication, • Organisation, • Time Management, • Technical Support, • Health & Safety Awareness, • Stakeholder Management, • First-Time Fix Focus, • Performance Management