Security Supervisor
hace 2 días
Brentwood
About the Role \n \n The Wiggett Group is seeking an experienced Access Control Supervisor to join our growing Fire & Security division, with a strong focus on Access Control and Security Systems. \n \n The successful candidate will be responsible for supervising and supporting our field-based engineering teams, ensuring works are completed safely, efficiently and to a high standard. \n \n You will provide day-to-day technical support to engineers, assist with complex fault-finding, review completed and ongoing works, and ensure engineers have the correct information, materials and support to deliver a first-time fix wherever possible. \n \n This is an excellent opportunity for an experienced Access Control Engineer, Senior Security Engineer or Lead Engineer looking to take the next step into a supervisory position while remaining technically involved. \n \n Key Responsibilities \n\n • Supervise and support a team of field-based Access Control and Security Engineers\n, • Provide day-to-day technical guidance and assistance to engineers\n, • Review engineer reports, service reports and fault findings\n, • Assist engineers with complex fault-finding and technical issues\n, • Review remedial and reactive works to ensure the correct solution has been identified\n, • Monitor the quality and progress of works being completed by engineers\n, • Ensure engineers are working efficiently and achieving high first-time fix rates\n, • Carry out technical checks and quality inspections where required\n, • Review photographs, job reports and technical information to ensure works have been completed correctly\n, • Identify additional remedial requirements and escalate where further works are required\n, • Support engineers with difficult or recurring faults\n, • Liaise with Contract Managers and Operations teams regarding technical issues and outstanding works\n, • Help coordinate engineer workloads and support with job allocation where required\n, • Ensure engineers have the correct materials, equipment and technical information to complete their jobs\n, • Work closely with suppliers to assist with identifying suitable equipment and replacement components\n, • Attend sites with engineers where additional technical support or investigation is required\n, • Assist with technical surveys and site inspections\n, • Monitor engineer performance, workmanship and compliance\n, • Provide technical feedback and coaching to engineers to support continuous improvement\n, • Help identify training and development requirements within the engineering team\n, • Ensure all works are completed in line with relevant legislation, manufacturer requirements and industry standards\n, • Support the Contracts Team with technical queries, variations and additional works\n, • Maintain accurate records of technical issues, remedial works and engineer performance\n, • Ensure all company procedures, health & safety requirements and client standards are followed\n\n \n Systems & Equipment \n \n The successful candidate should have strong practical knowledge of Access Control and associated Security Systems, including: \n \n\n • Door entry and intercom systems\n, • Standalone and networked access control systems\n, • Magnetic locks and electric strikes\n, • Keypads, proximity readers and fob systems\n, • Exit buttons and door release mechanisms\n, • CCTV systems and access control interfaces\n, • Intruder alarm systems\n, • Automatic doors and associated access control equipment\n, • Networked security systems and associated infrastructure\n, • Fault finding, testing and commissioning of access control equipment\n, • Experience with systems from multiple manufacturers would be highly advantageous.\n\n \n Requirements \n \n\n • Proven experience within the Access Control / Security Systems industry\n, • Previous experience as an Access Control Engineer, Senior Engineer, Lead Engineer, Supervisor or similar\n, • Strong practical and technical understanding of access control and security systems\n, • Experience diagnosing and resolving complex system faults\n, • Ability to read and understand engineer reports, photographs and technical information\n, • Experience supporting or supervising field-based engineers\n, • Strong understanding of installation, servicing, maintenance and remedial works\n, • Excellent problem-solving and fault-finding skills\n, • Strong communication and leadership skills\n, • Ability to manage multiple engineers, jobs and priorities\n, • Strong attention to detail and commitment to quality\n, • Ability to work effectively with engineers, Contract Managers, Operations and clients\n, • Full UK driving licence\n\n \n Desirable \n \n\n • City & Guilds, NVQ or equivalent Security Systems qualification\n, • Experience working within social housing or local authority contracts\n, • Experience working on housing association maintenance contracts\n, • Experience supervising engineers across multiple sites\n, • Knowledge of relevant British Standards and industry regulations\n, • Experience using CAFM or contract management systems\n, • Experience carrying out quality inspections and technical audits\n, • Experience with variations, additional works and remedial requirements\n, • Manufacturer-specific access control training or qualifications\n\n \n Key Skills \n \n\n • Access Control Expertise\n, • Technical Fault Finding\n, • Team Leadership\n, • Engineer Supervision\n, • Problem Solving\n, • Quality Control\n, • Customer Service\n, • Communication\n, • Organisation\n, • Time Management\n, • Technical Support\n, • Health & Safety Awareness\n, • Stakeholder Management\n, • First-Time Fix Focus\n, • Performance Management\n\n