Travel Retail UK Manager
4 days ago
City of London
Job Title: Travel Retail UK Manager Location: London, United Kingdom Contract Type: Permanent, Full‑Time About the Role As part of the Travel Retail team, you will support the execution of commercial and brand strategies across key UK & Ireland travel retail accounts, ensuring operational excellence and strong brand representation in a highly competitive luxury environment. Working closely with Sales, Trade Marketing, Marketing, Supply Chain, Finance, and external partners (Avolta/Dufry, Lagardère, Aerianta, airport authorities), you will contribute to driving sell-out performance, delivering flawless launches and activations, and supporting staffing excellence across the UK travel retail network. This role is ideal for a highly organized, solutions-oriented professional with a strong interest in luxury and niche fragrances, and a desire to develop a long-term career in Travel Retail. Support the day-to-day commercial operations for UK Travel Retail accounts Manage order processing, delivery tracking, stock allocations, and replenishment in coordination with Supply Chain and Logistics Liaise with retail partners to collect forecasts, orders, sell-out data, and stock positions Maintain and update customer, product, pricing, and assortment databases Prepare and consolidate sales reports, dashboards, and ad-hoc analyses for internal stakeholders Act as a key point of contact for store teams, Beauty Consultants, and Ambassadors Manage all staffing elements, including: • Recruitment and onboarding of Beauty Consultants, • Training coordination (brand, product, and service excellence), • Scheduling and coverage optimization, • Performance tracking and qualitative feedback, • Coordination with HR and external staffing agencies, • Ensure optimal in-store presence aligned with commercial priorities and traffic peaks Coordinate with Trade Marketing and Visual Merchandising teams to: Coordination with our retail team to Implement planograms, gondolas, pop-ups Ensure consistent execution of brand guidelines and VM standards Liaise with retailers and airport stakeholders to secure visibility and premium locations Support the planning and execution of POS animations, key commercial events, and seasonal activations Manage POSM, testers, GWPs, uniforms, and visibility assets, including stock tracking and allocation Conduct store visits to ensure execution excellence and identify improvement opportunities Budget, Forecasting & Performance Support sales forecasting for sellable products, testers, POSM, and GWPs Assist in tracking budgets related to trade marketing, staffing, and operational expenses Coordinate invoice processing and financial follow-up with Finance and external partners Contribute to performance reviews by analyzing sell-in, sell-out, productivity, and ROI of activations Ensure clear, structured, and timely communication on priorities, timelines, and execution status Support senior sales management with presentations, business reviews, and strategic initiatives Proactively identify risks and opportunities, proposing solutions to improve efficiency and performance Highly organized, detail-oriented, and execution-driven Commercial mindset with the ability to analyze data and translate insights into action Comfortable working in a fast-paced, matrixed, and international environment Passion for luxury, niche fragrances, and brand storytelling Hands-on, agile, and solution-focused attitude • Profile & Experience 2 - 5 years’ experience in sales coordination, area management support, trade marketing, or travel retail operations Previous experience in beauty, fragrance, luxury, or premium FMCG is strongly preferred Exposure to Travel Retail environments (airports, duty free, or selective retail) is a strong advantage Proficient in Microsoft Office, particularly Excel and PowerPoint; experience with CRM and sales reporting tools preferred French language is a plus Willingness to travel within the UK & Ireland as required