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ICT TechnicianLocation: Coventry (Opportunity for hybrid working)Salary: £26,243 – £29,838 per annumWorking Pattern: (37 hours per week) Mon–Thu 8:00–16:00, Fri 8:00–15:30 REED Technology is supporting a respected and forward-thinking organisation within the education sector to recruit an ICT Technician. This is an excellent opportunity for an experienced IT professional who is passionate about providing high-quality technical support and contributing to a technology environment that underpins learning, progress and development. You will work closely with an ICT Network Manager and wider technical team to ensure that infrastructure, systems and devices across the organisation’s sites operate effectively.Your work will directly support staff and students, helping to enhance the digital learning experience The role involves maintaining and supporting ICT infrastructure, troubleshooting issues, delivering 2nd-line support, and contributing to technology-focused projects. You will also be responsible for ensuring systems meet operational, safeguarding and security requirements. Key Responsibilities • Providing end-user support, including helpdesk and technical troubleshooting., • Delivering 2nd-line support for core ICT systems and software, • Installing, maintaining and troubleshooting hardware, software, networks, servers and storage, • Supporting Active Directory, Group Policy, Microsoft 365 and cloud-based platforms., • Supporting digital learning environments and classroom technologies, • Ensuring filtering, monitoring and safeguarding technologies operate effectively., • Contributing to ICT projects across multiple sites and supporting colleagues with project delivery., • Strong knowledge of Microsoft Windows PC and Server operating systems., • Strong working knowledge of Active Directory and Group Policy., • Experience supporting Microsoft 365 and cloud-based services., • Understanding of network infrastructure and wireless technologies., • Knowledge of antivirus/endpoint protection systems., • Ability to install, configure and troubleshoot hardware, software, servers and storage., • Understanding of firewall and web-filtering technologies Experience & Qualifications • NVQ in ICT or equivalent experience, plus evidence of ongoing development., • ITIL Foundation qualification (or equivalent)., • At least 2 years’ experience supporting users within an ICT support environment., • Experience delivering or contributing to IT-related projects. Desirable (not essential): If you have the relevant skills and experience for this role, please apply using the link provided.

Network Engineer – Fortigate / Azure Migration // 3–6 months Contract // £450-550 per day (Outside IR35) // Remote REED Technology are working with a client who are seeking an experienced Network Engineer to support a major cloud migration programme, moving from an on-premise data centre to Microsoft Azure. This role will play a key part in network design, VPN migration, and firewall implementation, with ownership of the design and planning elements of the network architecture. This is a hands-on contract with genuine responsibility and impact in a fast-moving environment. Key Responsibilities • Design and deliver a new network architecture to support Azure migration, • Lead the shutdown of an existing on-prem data centre (no hardware refresh), • Design and implement VPN changes and LPN migration, • Act as the network design authority where a third-party partner was initially expected, • Support internal teams, including Customer Experience and Salesforce platforms, • Proven experience as a Network Engineer / Network Architect in contract roles, • Strong hands-on expertise with Fortigate / FortiGate firewalls, • Experience with FortiManager and authentication, • Solid understanding of VPN design and migration, • Comfortable working in environments away from Cisco technologies, • Strong design, planning, and documentation skills, • Azure networking experience (VNets, gateways, hybrid connectivity), • Experience supporting cloud-first or cloud-only environments

Trainee AI Engineer – No Experience Needed Future-proof your career in Artificial Intelligence – starting today. Looking for a career change? Currently employed but want something better? Or maybe you're between jobs and ready for a fresh start? ITOL Recruit's AI Traineeship is designed to get you into one of the fastest-growing industries with zero experience required. Train online at your own pace and land your first AI Engineer role in 1-3 months. Please note this is a training course and fees apply Job guaranteed - complete the programme and get a job or get your money back. Our candidates earn £28,000-£45,000. Why AI? AI is reshaping every industry you can think of. Healthcare, finance, retail, and manufacturing – they’re all scrambling for skilled professionals. The demand far outstrips supply, which means excellent salaries, flexible working arrangements, and genuine job security. How It Works Step 1 – AI Engineering Fundamentals Start with the basics of AI, including neural networks and large language models, to build a solid foundation in AI engineering. Step 2 – Data Fundamentals Understand the data workflow, from collection to cleaning, and learn how to prepare data for AI applications. Step 3 – Notebooks & IDEs Get hands-on with industry-standard tools like Jupyter Notebooks and VS Code to develop AI systems. Step 4 – Python Programming Master Python, covering everything from the basics to object-oriented programming (OOP). Step 5 – Python Streamlit Project Apply your Python skills by building a car price prediction app using Python and Streamlit. Step 6 – Python for Data Learn essential Python libraries like NumPy, Pandas, and Matplotlib for data manipulation and visualisation. Step 7 – AI Sentiment Analysis Project Work with Hugging Face to build a sentiment analysis classifier using real-world AI techniques. Step 8 – AI Prompt Engineering Master prompt engineering, learning how to craft effective prompts for controlling AI outputs. Step 9 – Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases and knowledge bases. Step 11 – Machine Learning Fundamentals Understand machine learning principles and algorithms, and how to train and test models using scikit-learn. Step 12 – Machine Learning Project Put your machine learning knowledge into practice with a hands-on project. Step 13 – AI & Data Ethics Study the ethical considerations in AI, including issues of bias, fairness, and data privacy. Step 14 – Oral Exam Complete a virtual oral exam to assess your understanding and ability to apply your learning. Step 15 – AWS Certified Cloud Practitioner Finish with the AWS Certified Cloud Practitioner course and exam to gain essential cloud computing knowledge. What You Get · 100% online, self-paced training · Microsoft AI-900 certification included · 1-to-1 tutor and recruitment support · Real-world project experience · Job guarantee – get a job or your money back · Starting salary of £28,000–£45,000 We Get You Hired We're not new to this. ITOL Recruit has 15+ years of experience and has placed over 5,000 people into new roles. Our job programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. We don't believe in empty promises. Complete our programme, follow the process, and if you don't land a job, you get your money back. "Five months from complete beginner to AI engineer. Best decision I ever made." – Jamie W., now working as a Junior AI Engineer in London Ready to Start? If you’re motivated, curious, and excited about technology, we’ll help you turn that into a career you can be proud of. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.

The Data Architect will play a pivotal role in the selection of best-fit tooling/platforms to support strategic objectives. You will provide the foundations for usability including definition of design types and patterns, reusability and lifecycle management for the domain as relevant, to provide secure, reliable and scalable solutions within the data domain. In addition, you will support delivery teams by providing target architecture blueprints and transition architecture to support delivery of a prioritised roadmap. These will be based on a strong understanding of the landscape, including the necessary infrastructure required and the applications/platforms utilised to meet business capabilities. You will take a proactive approach in understanding industry trends and technology developments to inform your architectural decisions, ensuring that selected solutions promote future innovation. Accountabilities • Accountable for ensuring full adherence to all policies and standards., • Accountable for regular completion of audit activities (internal and external)., • Accountable for ensuring knowledge and understanding purpose, values, objectives, and commitments., • Support the interpretation and contextualisation of business strategy and the translation of such strategy into a suite of capabilities., • Collaborate in the IT strategic planning process by providing input to the scope definition of initiatives, leveraging capabilities, creating capability Heatmaps to provide visibility of impacts, dependencies, overlaps and opportunities for technology solutions, to ensure the appropriate investment is secured for any technology changes and that we have the initiatives scoped to take us to the target state., • Provide strategic technical direction across various teams to ensure proposed solutions align with information technology infrastructure, business, and security architectures., • Work across partner organisations to bring market insight and innovation into the technology strategy and ways of working., • Anticipate emerging business trends and regulatory/risk issues as a basis for recommending product, technical, functional or process improvements., • Play a leading role in supporting and developing the Architecture Practice, including participating in Communities of Practice with fellow Enterprise Architects and sharing best practice., • Reduce IT spend and eliminate redundancy by supporting with application consolidation and rationalisation, to then be able to reinvest funds such as in emerging technologies, currently including AI, Machine Learning, Big Data and Cloud initiatives., • Provide technical recommendations and guidance for developing and delivering technology stacks, APIs, governing AI, etc., as well as promoting DevOps practices., • Create and maintain personal contacts with cross-functional Teams using various methods such as attending workshops and system demos, as well as participating in Quarterly Planning to provide as much value as is possible., • Lead SME role in procurement events, supporting the development of technical requirements and questions, evaluating and scoring responses and supporting the contract discussions post award., • Help to realise the architectural vision within the domain, which in turn allows for the Delivery Teams to design, implement, test, and deliver value ensuring built-in quality, whilst ensuring designed solutions continue to align with the broader technical vision., • Create and maintain Data Strategy based on business needs, industry trends and the domain., • Formally establish a Data Governance Framework that clearly defines accountability across the data lifecycle, including classification and storing., • Develop and apply Data-specific Policies and Standards, including addressing data quality, ethical use, access control, security and risk management., • Review and keep current our Data Principles., • Validate our as-is architecture, define our target state and transitional architecture to understand gaps and how the technology roadmap will support reaching the desired target state., • Foster automation and innovation when designing solutions, which in turn result in positive business value and impact., • Define and communicate the architectural roadmap for the domain, ensuring business needs are constantly met and investments are used in the right areas., • Act as a technical authority for Data, including recommending solution options and ensuring designs meet standards defined., • Participate in associated technical design reviews and creation of technical designs where responsible for the domain, i.e. physical and logical data modelling., • Ensure we follow a consistent approach and utilise a catalogue of reusable design patterns wherever possible, working with System Architects/Technical Specialists to help reuse code and existing design patterns to implement technology functionality and new business functionality., • Work alongside the Data Teams to determine technology direction, selecting appropriate technologies to implement ethical and secure data solutions. Qualifications, Technical Skills, Leadership Skills Qualifications • Bachelor's degree in a relevant field (e.g., Computer Science, Business, Engineering) desirable., • Relevant IT/architectural professional certifications, e.g. ITIL, Lakehouse and/or TOGAF mandatory., • Broader technology professional certifications, e.g. SAP, AWS and/or Microsoft Certified., • Holds one or more advanced data professional certifications, e.g. Certified Data Professional (CDP), Certified Data Management Professional (CDMP), AWS Certified Data Engineer. Practical Experience • Strong experience in IT at a senior technical level and experience of working with an ITIL disciplined environment., • Experienced in working within an architecture practice with an appreciation for the whole solution lifecycle to improve customer experience., • Deep technical knowledge “Proficient” to “Expert” level across a broad technology landscape, included but not limited to Data Engineering, Data Analytics, Machine Learning and AI., • Experience and understanding with different delivery methods and tools including Waterfall, Agile, KANBAN, and JIRA., • Understanding of market trends and industry best practice with a commitment to continuous learning and staying updated on industry advancements., • Excellent communication skills at all levels, with the ability to translate complex IT issues into business related vocabulary., • Demonstrable experience of defining and maintaining an enterprise-wide view of Data architecture, including data models, data dictionaries, as-is architecture, target state architecture and an architecture roadmap., • Extensive enterprise experience working cross-functionally to understand business problems and strategic objectives to develop architecture to shape the IT portfolio investment priorities and therefore the associated roadmap for delivery., • Strong understanding of regulatory reporting and advanced analytics.

Overview of team purpose The Technology and Data department ensures that London & Partners maintains a secure, scalable and resilient, technological ecosystem that underpins the organisation's strategic goals and daily operations. We promote the effective use of technology and data, fostering collaboration to drive innovation, enhance internal processes and support, informed decision making across the organisation. Purpose of the role The Associate Technical Business Analyst supports the growth of London's economy by helping London & Partners become a best-in-class organisation for technology, data, and knowledge management. This role plays a key part in ensuring the organisation's technological ecosystem meets high standards of service for both internal teams and external clients. The analyst focuses on ensuring the reliability and security of technology solutions through effective requirements gathering process analysis and collaboration across the business. • Engage with stakeholders to understand key business processes and support the organisation in leveraging technology effectively., • Assist in gathering and validating requirements, translating them into precise technical specifications to enhance or develop systems and applications., • Coordinate and support User Acceptance Testing (UAT) by developing test scenarios and working with stakeholders to validate that solutions meet business requirements., • Ensure any defects identified during testing are documented and addressed before deployment., • Support the maintenance of data integrity and security for systems and applications by following appropriate policies and procedures., • Help ensure that proposed business solutions align with London & Partners' strategic objectives and technology roadmap., • Support the project lifecycle to ensure business requirements are successfully delivered., • A focused and collaborative mindset to working across teams and contributing to cross-functional initiatives., • A positive, service-oriented mindset to stakeholder engagement with a commitment to high-quality outcomes., • Experience in building trusted relationships and managing expectations with business users at all levels. • Confidence in communication, with the ability to translate technical concepts into clear language for non-technical audiences., • A proven ability to adapt effectively to shifting priorities and changing needs in a fast paced environment., • A proactive approach to supporting colleagues across the Technology and Digital teams during periods of high demand. Skills & Competencies • Experience in process mapping, business requirements gathering, and developing user stories., • Ability to produce clear, high-quality documentation to support system and process improvements., • Knowledge of supporting UAT and validating solutions using tools like Azure DevOps, Jira, or similar test management tools., • Familiarity with Microsoft environments, including SharePoint, Teams, and Office 365, • Understanding of data governance principles and system integration tools. • Basic exposure to data visualisation tools such as Power BI, • Basic exposure to SQL and/or SOQL, • Understanding of both Waterfall and Agile project environments, • ? 30 Days Annual Leave: Generous paid time off to rest, recharge, and enjoy life outside of work., • ? Competitive Salary: We value your contributions and ensure you are rewarded accordingly., • ? Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development., • ? Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported., • ? Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks., • ? Competitive Pension Scheme: Secure your future with our robust pension plan., • ? Networking Opportunities: Expand your professional network within your chosen field., • ? Geopolitical Insights: Gain unique perspectives on global economic and political trends., • ? Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office., • ✈️ WorkFlex: Take advantage of opportunities to work abroad and experience different cultures. London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

Purpose of role You will recruit high-growth London-based scaleups in Fintech and Cyber Security, ensuring that their business needs and challenges are understood, and then identify, create and deliver appropriate opportunities and support that will enable them to scale and win international business, ultimately leading to jobs created and gross value added (GVA) to their business and the London economy. You will be working with and supporting the Founders/CEOs/C-suite executives at these scaleups and will be required to build trust quickly and move at pace. You will develop and manage key relationships, and create collaboration opportunities internationally, to deliver tangible and appropriate opportunities. Strategy • You will have responsibility for achieving your targets as agreed with the Senior Trade Manager, but not limited to: Clients Supported, NPS, GVA, New Jobs Created, and International Business Wins., • Identify, nurture, and manage engagement with key influencers and stakeholders in the Fintech and Cyber Security ecosystems, internationally and in London, to build London & Partners’ reputation in the ecosystem and for the benefit of the companies and partners we work with. Delivery • Delivering KPIs for London & Partners to contribute towards the overall Directorate target. o Conducting diagnostics with companies to identify barriers and challenges they face when expanding internationally/exporting o Leading in helping scaleups develop the strategic capability and capacity to compete effectively in international markets o Providing knowledge that assists companies in international expansion to new markets. o Providing connections to networks, including but not limited to, corporate stakeholders and potential users/buyers, investors and VCs, and strategic partners. • Responsible for the delivery of the sector trade missions (delegations) globally: identifying the needs of companies within this sector and their priority target markets and stakeholders, develop curated, high-impact trade mission agendas (potentially) working with colleagues in our market teams to do so), and collaborating with key corporates, investors, and stakeholders in that market. These trade missions (1-2 per year in general) may require travel with the delegation of 10+ scaleups to the international market., • Represent the Grow London Global team and London & Partners at business events, where required, and with flexible hours of work as some events are in the mornings and evenings., • Ensure all KPIs for the programme are set and measured appropriately to track data and results ., • Follow London & Partners compliance and project management processes, including accurate recording of data on the CRM and participating companies’ forms in accordance with L&P and GDPR., • Excellent relationship building and management skills - ability to connect, engage and influence corporates, investors, partners, SMEs, business mentors, and colleagues., • Creative and critical thinking and problem-solving skills, including the ability to identify and initiate new processes and procedures. Ability to develop innovative ideas and solutions to meet plans, challenges and objectives., • Effective, clear, and culturally-flexible communicator in written, verbal, and multi-threaded mediums., • Able to manage and deliver complex projects and programmes of work, within available resources, measuring and monitoring performance throughout., • Work effectively as part of a team, and autonomously as an individual contributor, including in multicultural settings., • Comfortable working at pace with flexibility, across various streams of work concurrently, amidst ambiguity, driven by a strategic and target-driven mentality., • IT: Experience using the Microsoft Office suite of products is necessary, and competence using the CRM Salesforce and Docusign would be an advantage. Competencies: • Good track record of success in managing a portfolio of companies, or equivalent client relationships, and meeting targets, • Strong experience delivering business support and understanding of the challenges small-to-medium-sized high-growth businesses face., • Excellent understanding of international trade, the challenges businesses encounter when internationalising, and how to support them to overcome those., • Knowledge or appreciation of the Fintech and Cyber Security sectors, the Financial Services sector and the London ecosystem, plus an ability to learn rapidly and often., • Experience in public speaking, including presenting and moderating, and efficient networking., • Experience in high-impact event and activity curation and management to meet the needs of the ecosystem and scaleups., • An existing network in the Fintech & Cyber Security, Financial Services, or VC sectors would be an advantage., • Previous experience of working with international markets or an existing relevant network in international markets would be an advantage., • Experience in cross-business working and ecosystem development to achieve challenging goals., • ? Competitive Salary: We value your contributions and ensure you are rewarded accordingly., • ? Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development., • ? Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported., • ? Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks., • ? Competitive Pension Scheme: Secure your future with our robust pension plan., • ? Networking Opportunities: Expand your professional network within your chosen field., • ? Geopolitical Insights: Gain unique perspectives on global economic and political trends., • ? Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office., • ✈️ WorkFlex: Take advantage of opportunities to work abroad and experience different cultures. London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

ICT Technician Location: Coventry (Opportunity for hybrid working) Salary: £26,243 - £29,838 per annum Working Pattern: (37 hours per week) Mon-Thu 8:00-16:00, Fri 8:00-15:30 REED Technology is supporting a respected and forward‑thinking organisation within the education sector to recruit an ICT Technician. This is an excellent opportunity for an experienced IT professional who is passionate about providing high‑quality technical support and contributing to a technology environment that underpins learning, progress and development. You will work closely with an ICT Network Manager and wider technical team to ensure that infrastructure, systems and devices across the organisation's sites operate effectively. Your work will directly support staff and students, helping to enhance the digital learning experience The role involves maintaining and supporting ICT infrastructure, troubleshooting issues, delivering 2nd‑line support, and contributing to technology‑focused projects. You will also be responsible for ensuring systems meet operational, safeguarding and security requirements. Key Responsibilities Providing end‑user support, including helpdesk and technical troubleshooting. Delivering 2nd‑line support for core ICT systems and software Installing, maintaining and troubleshooting hardware, software, networks, servers and storage Supporting Active Directory, Group Policy, Microsoft 365 and cloud‑based platforms. Supporting digital learning environments and classroom technologies Ensuring filtering, monitoring and safeguarding technologies operate effectively. Contributing to ICT projects across multiple sites and supporting colleagues with project delivery. Working in line with ITIL best practices. Essential Technical Skills Strong knowledge of Microsoft Windows PC and Server operating systems. Strong working knowledge of Active Directory and Group Policy. Experience supporting Microsoft 365 and cloud‑based services. Understanding of network infrastructure and wireless technologies. Knowledge of antivirus/endpoint protection systems. Ability to install, configure and troubleshoot hardware, software, servers and storage. Understanding of firewall and web‑filtering technologies Experience & Qualifications NVQ in ICT or equivalent experience, plus evidence of ongoing development. ITIL Foundation qualification (or equivalent). At least 2 years' experience supporting users within an ICT support environment. Experience delivering or contributing to IT‑related projects. Desirable (not essential): Experience with SIMS, SharePoint, enterprise backup tools or virtualisation (vSphere/Hyper‑V). You will be based primarily across sites in the local cluster, with occasional travel required between locations. If you have the relevant skills and experience for this role, please apply using the link provided

Cadent Gas Ltd Lead the technical expertise that keeps our digital operations running As our IT Field Technical Specialist, you’ll be recognised as a technical leader within our IT Field Support service—bringing expertise, guidance and direction to ensure our colleagues receive exceptional IT support. This role goes far beyond resolving incidents: it’s about influencing service quality, driving operational excellence, and shaping how we deliver technology across all five Cadent networks. You’ll guide and support IT Field Analysts and Associates, helping prioritise workloads across business‑as‑usual and project delivery. You’ll analyse data and performance to identify improvements, ensure operational efficiency, and embed Cadent’s purpose, values and ambition across the team. Why you'll love this role: Operational Influence – Take a leading role in shaping how IT Field Support operates across all Cadent networks. End‑to‑End Responsibility – Oversee service performance, technical resolution, proactive maintenance, governance and documentation. Leadership Impact – Guide, support and mentor Field Analysts and Associates across BAU and project workloads. Cross‑Functional Collaboration – Work with IT, suppliers, operational teams and senior leaders to deliver seamless IT services. Continuous Improvement – Drive efficiency, increase first‑time fix rates and embed best practice across the field function. What you'll bring: Technical Expertise – Knowledge across networks, Microsoft operating systems, AD/Entra ID, M365, hardware, Intune/SCCM, AV, printing and IT security principles. Leadership Capability – Experience leading or supporting multi‑disciplinary technical teams, preferably within a multi‑sourced IT environment. Strong Communication Skills – Able to translate complex technical issues into clear business language. Service Excellence – Experience working in ITIL‑based environments with strong customer service at senior levels. Stakeholder Confidence – Ability to manage relationships with internal teams, senior leaders, suppliers and operational colleagues. Delivery Focus – Ability to manage workloads, drive performance, support incident resolution and maintain operational standards

IT Support Engineer / ICT Technician Join a dynamic education environment as an IT Support Engineer / ICT Technician supporting infrastructure, network support and technical services. You will provide IT support, troubleshooting, systems support and helpdesk services to staff and students across multiple sites. If you’ve also worked in the following roles, we’d also like to hear from you: IT Engineer, Technical Support Engineer, 2nd Line Support Engineer, Service Desk Analyst, Helpdesk Analyst, Infrastructure Technician SALARY: £26,243 to £29,838 per annum + Benefits LOCATION: Supporting multiple sites across the Trust covering Coventry, Warwickshire and Leicestershire JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 Hours per Week, All Year round, Monday to Thursday: 8:00am – 4:00pm & Friday: 8:00am – 3:30pm JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer / ICT Technician to support the delivery of a high-quality ICT service across a group of schools. As an IT Support Engineer / ICT Technician you will work closely with the Network Manager to maintain, support and develop ICT infrastructure, ensuring systems are reliable, secure and efficient. The IT Support Engineer / ICT Technician will provide 2nd line support, troubleshoot hardware and software issues, and contribute to infrastructure projects and improvements. This is a varied role involving helpdesk support, network support, cloud services and technical problem-solving within a fast-paced education setting. DUTIES Your duties as the IT Support Engineer / ICT Technician include: • Provide Technical Support: Deliver helpdesk and 2nd line IT support to staff and students, • Maintain Infrastructure: Support networks, servers, systems and cloud-based services, • Troubleshoot Issues: Diagnose and resolve hardware, software and network faults, • Support ICT Systems: Maintain Active Directory, Group Policy and endpoint protection, • Assist With Projects: Contribute to ICT upgrades, installations and system improvements, • Ensure Security Compliance: Maintain data security, backups, filtering and safeguarding systems, • Set Up Equipment: Prepare and configure ICT resources and classroom technology, • Monitor Performance: Identify system issues and recommend improvements, • Maintain Documentation: Develop and update procedures, processes and training materials, • Support Users: Provide guidance and training to staff and students where required CANDIDATE REQUIREMENTS ESSENTIAL: • NVQ in ICT or equivalent qualification, or relevant technical experience, • Previous experience in an IT support or helpdesk environment, • Strong knowledge of Windows operating systems and Microsoft 365, • Experience with Active Directory, networking and infrastructure support, • Strong troubleshooting and problem-solving skills, • Excellent communication skills with the ability to support a wide user base, • Ability to prioritise workload and work under pressure, • Understanding of data security and confidentiality requirements, • Ability to work independently and collaboratively, • Full driving licence and access to transport DESIRABLE: • Experience in 2nd line ICT support, • Knowledge of virtualisation technologies such as Hyper-V or vSphere, • Familiarity with backup, firewall and web filtering solutions, • Experience supporting mobile devices (Apple and Android), • ITIL knowledge or certification, • Experience working within an education environment BENEFITS • Competitive rates of pay, • Professional development opportunities, • Career pathways across the organisation, • Teacher / Local Authority Pension Scheme, • Online retail discount, • Employee Assistance Programme, • Family-friendly policies, • Flexible working arrangements The successful candidate will be subject to an enhanced DBS check and Social Media check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14520 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Cadent Gas Ltd Deliver the technical support that keeps our operations moving As our Associate IT Field Technical Analyst, you’ll play a vital role in ensuring our field colleagues have the technology, tools and support they need to deliver for our customers. You won't just fix devices or work on tickets, you will provide a high‑quality, efficient and reliable IT service that keeps our operational teams working safely, smoothly and effectively. Working across your designated network area, you’ll deliver hands on 1st and 2nd line IT support directly to field users, taking ownership of issues from detection through to resolution. You’ll manage and maintain local IT infrastructure, oversee hardware stock, complete audits, and build strong working relationships with colleagues at all levels. You’ll also champion best practice, identify opportunities to increase first‑time fixes, and support improvements to the way we deliver IT services. Why you'll love this role: This is a hands‑on role that offers variety, autonomy and the chance to make a real impact on how our colleagues work. Operational Visibility – Support users across your regional network, working at the heart of day‑to‑day operations. End to End Ownership – Manage IT issues from initial detection through to resolution, ensuring a seamless user experience. Trusted Technical Support – Provide expertise across devices, applications, mobile technology, networking, AV and more. Relationship Building – Work closely with operational teams, suppliers and IT specialists to deliver great service. Continuous Improvement – Identify opportunities to drive efficiencies, increase first‑time fixes and improve how we deliver local IT services. What you'll bring: You’re an experienced IT support professional with strong technical knowledge, excellent communication skills and a passion for delivering great service. Technical Expertise – Knowledge or qualifications across networks, Microsoft operating systems, AD/Entra ID, M365, device builds, Intune/SCCM, mobile solutions, AV, printing and IT security principles Practical Experience – Experience delivering IT services in a multi‑sourced environment, ideally within ITIL disciplines. Customer Focus – Strong customer service skills with the ability to support colleagues at all levels, from field operatives to senior leaders. Delivery Versatility – Able to prioritise multiple issues, lead resolutions and translate complex IT matters into clear language. Stakeholder Confidence – Skilled in building trusted relationships with internal teams, vendors, suppliers and service providers. A full UK driving licence is essential for travel across sites. This is a fantastic opportunity to step into a visible and trusted role, acting as the face of IT for your region. You’ll work closely with operational teams, suppliers and technical specialists, ensuring that our systems, devices and services remain robust, compliant and fully operational. You’ll be empowered to improve processes, strengthen relationships, and enhance the IT experience right across the network

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role The IT Platform Manager, part of the Technology & Data management team, leads the operation and maintenance of existing systems and integrates new platforms into business as usual (BAU). This role ensures smooth system integration, strengthens IT service performance and reliability, and supports business innovation. Key duties include managing service levels, performance reporting and management, solution development, proactive problem resolution and people development. The IT Platform Manager collaborates with TTD members to ensure effective technology delivery for business benefit. This role builds strong relationships with Business Product Owner(s) and stakeholders at all levels to enhance service offerings and deliver reliable solutions. Responsibilities include driving continuous improvement, maximising efficiency, developing resource plans, and supporting agile project delivery methodologies. Key to this role is extensive knowledge and experience in Dynamics 365 (F&O), with a core focus on Finance, Procurement and licencing elements. This role is part of Technology & Information where you'll help us give colleagues the infrastructure, support and insight they need to be brilliant. The successful candidate will ideally start in this role from the beginning of May. What you'll achieve Establish, maintain, and manage relationships with all stakeholders, including but not limited to Business Product Owners, operation SMEs, external technology partners, and operational suppliers. Manage a diverse team to support and administer IT managed systems for internal and external customers, ensuring necessary skills are maintained, developing best ways of working in the team and across team and department. Proactive engagement with the business stakeholders and Product Owners to identify a continuous improvement programme for the managed systems, improving performance, efficiency, functionality and business utility Lead the design, development, and release process for designated platforms, maintaining the product development roadmap and backlog in collaboration with Business Product Owners. Responsible for platform security, license optimisation, upgrades, feature releases, capacity management, user access provisions, backups, and disaster recovery requirements. Work collaboratively with business key stakeholders and wider TTD teams to identify and implement continuous improvement to platforms and services to maximise adoption & value from investments.What you'll bring Essential skills Experience working within ITIL environments, ensuring adherence to industry-standard frameworks for managing IT services and aligning IT processes with business needs. Demonstrates a strong background in supporting various IT applications and adhering to best practices throughout the software lifecycle, including troubleshooting, upgrade implementation, and resolving incidents efficiently. Well-versed in agile methodologies, having contributed to projects that utilise iterative development cycles, continuous improvement approaches, and cross-functional collaboration to deliver high-quality solutions. Has a proven track record of successfully leading diverse teams, overseeing vendor relationships, and mentoring staff junior members to foster growth, knowledge sharing, and optimal team performance. Proven experience interacting directly with end users for both projects and day to day work activities A proven track record for full lifecycle product management developing products from concept to acceptance into service Extensive knowledge and experience in Dynamics 365 (F&O), with a core focus on Finance, Procurement and licencing elements.Desirable Skills Experience working within Social Housing sector and associated IT applications Experience of IT application support and development best working practices Knowledge of Microsoft applications, in particular Dynamics 365 (CE) and Power Platform Technical familiarity with traditional Housing CRM solutions such as ActiveH.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check