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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Outcome Manager About the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you’ll do * Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing * Develop and mentor the testing team fostering an environment of continuous improvement and excellence * Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations * Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes * Enhance and refine the testing methodology, adapting best practices and innovating approaches * Collaborate with insight providers across the whole UK business What we’re looking for * Outcome testing or Quality Assurance experience in a regulated environment * Ability to lead a testing programme delivering results through others * An ability to self-identify process improvements to improve efficiency, and then execute them * Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people * Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports * Strong organisational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Turtle Bay – Assistant Manager We’re on the lookout for a warm, hands-on, and guest-focused Assistant Manager to join our team at Turtle Bay in Nottingham. Who We Are Turtle Bay is all about introducing you to that carefree, island way of life. A Caribbean kitchen and beach bar where the food, drinks and music flow from morning 'til night. Everyone invited. Our team can tell if you need coffee, cocktail, cold beer or plate of cutters full of flavour. And our people serve up the magic and warmth of the Caribbean every day, so that everyone feels relaxed and welcome here. We’re here to create genuine connections and put people at ease. By welcoming guests with our natural hosting skills and unpretentious atmosphere. We bring people together. Strangers become friends and the bartender knows you by name. Were lunch drifts into sundowners. What We’re All About We live by the spirit of One Love – a universal love and acceptance of all people. At Turtle Bay, we celebrate individuality, recognise differences and make it easy for people to be themselves. We take inspiration from the Caribbean culture – the music, the food, the drink, and of course those chilled out vibes. Our Rewards Great pay, Tronc, and excellent rewards Various team events and team rewards Progression with excellent training and opportunities, both professionally and personally, with our mentorship programs Enhanced family leave pay 50% discount at our restaurant for you and up to 6 friends Access to Help @ Hand app – offering remote GP services, prescriptions, mental health support and physiotherapy support for you and your family Wellbeing is a focus for us with our Mental Health First Aid training and 24-hour Employee Assistance Program Loyalty bonuses Referral bonus schemes – giving you the opportunity to earn up to £1,000 for successful referrals About the Role As an Assistant Manager at Turtle Bay, you bring positive energy, support your leaders, and help make each shift run like clockwork. You're right at the heart of the action – leading the floor, coaching team members, and creating those feel-good vibes that keep our guests coming back. You’re someone who leads by example – always friendly, calm under pressure, and focused on giving exceptional service. You’ll support the management team with everything from running great shifts and hitting business targets to training new starters and making sure every guest feels welcomed, relaxed, and looked after. This is the ideal role for someone looking to step up and grow into a future leader. We’ll give you the support and tools you need to develop your confidence, sharpen your management skills and become a key part of your restaurant’s success story. At Turtle Bay, we’re committed to creating a workplace where everyone feels respected, valued and supported. Join us in our mission to champion equality, inclusion and wellbeing, and be part of a vibrant, diverse team that genuinely loves what they do. Next Steps… Hit the apply button, upload your CV and answer a couple of quick questions. One of our friendly Talent Acquisition Team will be in touch with you soon.

Music Business Worldwide is the world's leading music industry trade publication. About Music Business Worldwide. We also run the prestigious annual Music Business UK Awards in London (celebrating its 10th anniversary in 2026), with a pipeline of additional high-level events planned.

A global music company is seeking a Streaming Manager to oversee a roster of artists and manage their streaming strategies. The role requires 2-3 years of experience in the music industry, particularly in marketing and tech, coupled with proven success in running streaming campaigns.

A leading global music organization is looking for a candidate to drive brand partnerships, generating value through artist marketing. Ideal candidates should have strong communication skills, a solid understanding of brand marketing challenges, and a keen awareness of music and popular culture.

A specialist advisory firm is seeking an FP&A Manager to support valuation and analysis in music intellectual property. This role involves transforming large royalty datasets into financial models that drive multi-million-pound investments in music catalogues. Interest in the music industry is advan

We also distribute such global music brands as Takamine guitars, Mapex drums, Paiste cymbals and Vic Firth sticks in the UK and Ireland. Area Sales Manager Required: Guitar Products UK North & Ireland. Have a good knowledge of our products alongside a proven track record of selling musical instrumen

The International Music Business and Legal Affairs department of The Walt Disney Company is seeking an exceptional candidate as Senior Manager, Music Business Affairs – Legal Counsel with demonstrated experience making music related deals for various purposes in Europe, Middle East and Africa. Dra

A popular London venue is seeking an enthusiastic Events Manager to plan and deliver diverse live events.

At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Warner Music's European Shared Service Centre is the home to the financial, tax and administrative functions that provid

The Copyright Data Assurance Manager (Fixed term Contract Until end of 2026) is responsible for ensuring the accuracy, integrity and reliability of copyright data held within the PRO’s systems. As our Copyright Data Assurance Manager, some of your day to day duties will include:. At PRS for Music,

From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all

A global music company seeks an Engineering Manager for the Royalty Accounting Team in London. The role involves managing a team of engineers to deliver applications, cultivating an agile development environment, and collaborating with product managers.

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhi

A music publishing company based in London is seeking an Assistant Manager for Writer & Publisher Relations. Candidates should have a background in the music industry, strong interpersonal skills, and the ability to manage client relations effectively.

A lively restaurant group in London is seeking a Restaurant Manager to lead front-of-house operations.

The CRM team is positioned within Sony Music UK’s creative & strategy hub, which unites Brand Partnerships, Sync, Visual Creative, Digital and Audience Development (D&AD). The division works with Sony Music UK’s iconic labels – including Columbia, RCA, Commercial Group, Ministry of Sound, Rele

Collaborate with Music Services Engineering, Design, Product, Client Engineering, QA, Legal, Finance, Privacy, Marketing, Music Operations, Music Client engineering, and other organisations both inside and outside of Apple to support personalisation features in Apple Music. With customers around the

Vendor Manager interested in the Music industry and innovating for music fans, while continuing to flex their Retail muscle with strategic Physical Music (Vinyl/CD) vendors in DE and FR. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is inn

Tax Manager - Private Client Tax - £75,000 salary.

A leading global music company is seeking a Finance Manager to handle statutory reporting and transfer pricing compliance.

You are passionate about the music business and have a desire to build a career in the industry. Knowledge of booking digital advertisements across platforms including Meta, Google and TikTok Ads Manager preferred. An understanding of digital service provider platforms and how they can be used in di

A leading music company in Greater London is seeking a Senior Marketing Manager to shape how iconic recordings connect with audiences. The ideal candidate will have over 5 years of experience in music marketing, a strong understanding of digital and streaming ecosystems, and a passion for storytelli

Client Account Manager (Music/Theatre/Visitor Attractions).

Passion for music and/or deep musical understanding. It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to d

Touring experience, including routing and scheduling, both independently and alongside external tour managers. A minimum of five years’ experience in the music industry is essential.

This role would suit someone with a background in practice as a Manager / Business Manager / Tour Accountant who has a passion for the music industry. The firm would like to recruit an experienced Manager. In this role, you will be assigned a portfolio of clients from the music industry (which inclu

We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. Interested in music and in learning the intricacies of the music business. Sony Music's Product Design Engineering and Global Operations (PDEGO) Team is looking for an Enginee

ALR Music is a premier music agency specialising in delivering exclusive live music performances for exceptional events worldwide. With an in-house roster of world-class musicians, bands, and DJs, ALR curates and produces bespoke musical experiences for luxury weddings, private parties, brand events

As a Senior Digital Media Campaign Manager at Sony Music, you will play a key role in getting our artists music in front of their fans and audiences around the world. Work closely with label marketing managers, creative leads, other campaign managers and wider central audience development teams (e.

A vibrant live music venue in Greater London is seeking an enthusiastic Events Coordinator to manage a variety of events.

Revenue & Growth Manager for WMUK (Warner Music UK) will be essential in the successful execution of our digital marketing strategies across all key platforms. Maintain deep knowledge of major music streaming and social platforms (TikTok, Spotify, YouTube, Apple Music) and advise on platform best pr

A leading music entertainment company in Greater London seeks an AWAL UK Marketing Manager. The ideal candidate will have 2-3 years of experience in music marketing, a digital-first mindset, and a proven track record in campaign management.

Join Guildhall School’s Open Programmes team as our Summer Schools Manager and play a key role in delivering an exceptional programme for learners of all ages. Requests will be considered by the recruiting manager in line with our policies and business needs. Guildhall School is a vibrant, interna

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhi

A leading music entertainment company in the United Kingdom seeks a Senior Marketing Manager to lead impactful marketing strategies for a diverse range of artists. Join us and shape the future of music marketing.

This is an exciting opportunity to build a career in music publishing while working at a company that blends music expertise with innovative technology. Our values: Music First, Transparent, Tech Powered, and Transformative. Musicians and Entertainment Providers.

Interested in music and in learning the intricacies of the music business. Sony Music’s Product Design Engineering and Global Operations (PDEGO) Team is looking for an Engineering Manager (aligning with our Accounting & Royalties + Content Teams) to build and evolve our Pub Admin product within ou

UKF is more than just a YouTube channel; it was launched to provide a global stage for the sounds and artists that define bass music, raising the profile of emerging talent, sharing groundbreaking music with millions, and supporting the long-term health of the scene we love. Your mission is to seek

A leading recruitment agency is seeking a Manager for the Music & Entertainment Client Base in Greater London. Ideal candidates will have ACA/ACCA qualifications and experience in accountancy practices, preferably within the music or media sectors.

Mixed Tax Manager - Music & Entertainment. The team is growing, forward-thinking, and genuinely passionate about the Entertainment sector - this isn't a firm that just happens to have a few music clients, it's central to what they do. You want to work with exciting clients in the Music & Entertainme

Accounting Manager | Music Accounting Firm. Senior Accounting Manager | Music | 70k -85k | Hybrid. A global music firm has a newly created role for a Senior Accounting Manager.

Account Manager – Lead the Charge in Music & Creative Innovation – Hybrid – £40,000–£60,000 base + commission. This is your chance to join a fast-growing company that’s bringing innovation and fairness to the world of music and content. As an Account Manager, you’ll take ownership of r

As the Senior CRM Manager, you will look after a team who are responsible for working closely with our labels at SMEUK to help deliver best‑in‑class, creative & innovative CRM campaigns for our artists with the aim of engaging artist current fanbases & acquisition of new fans. The CRM team is po

As the Senior CRM Manager, you will look after a team who are responsible for working closely with our labels at SMEUK to help deliver best-in-class, creative & innovative CRM campaigns for our artists with the aim of engaging artist current fanbases & acquisition of new fans. The CRM team is positi

A leading global music entertainment company is seeking an Engineering Manager for its Royalty Accounting Team in London. A passion for music and experience with React or TypeScript is preferred, alongside a commitment to diversity and inclusion.

A leading music company in Greater London is seeking an Engineering Manager to lead a team focused on developing an intelligent video search platform. In addition, applicants should have a passion for music and advanced understanding of AI technologies.

Interested in music and in learning the intricacies of the music business. Sony Music’s Product Design Engineering and Global Operations (PDEGO) Team is looking for an Engineering Manager for our Data Operations team to lead and scale our data product space. We’ve played a pioneering role in mus