Office customer service jobs in Stoke-on-Trent - Page 4Create job alerts

How You'll Make a Difference As a Senior Business Analyst, you'll be helping to shape and design future digital solutions that deliver services to the residents and front-line key workers of South Gloucestershire. Working within our Discover and Design practice as part of a multidisciplinary Agile Development team you'll be primarily focussed on applying strong business analysis and service design skills to deliver user-centred digital products. The wider Information, Technology & Digital service delivers core IT services for the council. When providing solutions, we take a primarily low-code approach using our standard technology platform (Dynamics 365, Power Platform, Azure PaaS) alongside configurable COTS business systems. What You Will Be Doing • Providing new digital tools to support frontline services., • Extending the services available via our public website portal., • Delivering new AI solutions to our back-office functions., • Working with the business and talking to users, you will gather and refine requirements, writing well-articulated user stories with clear acceptance criteria so they are ready for development., • You will be working both independently and with peers on work drawn from our roadmap and backlog. You will attend and/or lead agile ceremonies, design workshops and peer review sessions., • It will be key for you to identify opportunities for process improvement through the application of digital technology, specifically where automation can be implemented., • You'll be responsible for designing end-to-end journeys of services and the associated customer journeys., • You will have strong knowledge and experience in undertaking a Business Analysis, Service Design or a similar role in the context of a technology/digital delivery team., • It is essential you have good knowledge and experience of digital transformation, organisational improvement and ensuring value for money., • We require you to have experience in development methodologies and of working in an agile delivery environment., • You will have experience of managing effective customer, stakeholder and supplier relationships and be confident communicating to wide range of stakeholders., • You will have excellent analytical skills and an impeccable attention to detail. You must have the ability to make things clear and simple to understand through effective communication that is appropriate to the audience., • We require you be able to work to strict deadlines, manage a demanding workload and prioritise accordingly., • This is a 2-year term contract, ending 31st December 2027., • We are also offering this as an internal secondment opportunity; you should first seek your line managers permission before applying., • We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance., • We invest in the careers of our people, and we are recognised for the quality, breadth and depth of our training and development offer, which helps our people make the greatest long-term difference in their work., • As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities., • We’re providing essential services across our internal network to ensure we can fully support our community.

What you'll be doing? Our Sales Advisers help customers find their dream home and provide excellent customer service throughout the sales process. You would need to demonstrate excellent interpersonal skills to enable you to build rapport with customers to understand their needs and requirements. These would need to include listening skills, questioning skills, empathy, product demonstration and closing skills. Reporting to a Sales Manager you’ll be expected to … • Demonstrate comprehensive local knowledge including amenities, schools, transport links and competitors, • Have a thorough understanding of our product and pricing, • Effective lead follow up skills to convert enquiries to site visits, • Utilise our Sales methodology, schemes and incentives effectively to close a sale, • Experience of delivering sales in a service environment e.g. housebuilding, retail, hospitality, banking, estate agency., • Commercially astute with a good understanding of the market and competitors., • Understands and acts upon customer needs to maintain Company reputation., • Thrives on challenge, is resilient and driven to achieve personal and organisational targets., • Able to remain calm and controlled under pressure., • Keeps up to date with new thinking including legislation, economic conditions and technology., • Communicates and negotiates persuasively – capable of influencing others assertively, building rapport with customers., • Embraces change and explores new ways of working to help the continuous growth of the sales operation., • Encourages and supports people in the team, sharing knowledge and best practice., • Able to build relationships across functions, internally and externally., • Self starter who works effectively without direct management, • Excellent communication skills., • IT literate., • Flexible with working pattern, must be able to work weekends and bank holidays, • Flexible with travel, sometimes at short notice, • Competitive Salary, • Competitive Bonus Scheme, • Private Medical Cover - Single Cover, • 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days), • Choice of Flexible Benefits

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs. The Multilingual Medical Information Specialist (MMIS) position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints Essential Functions Include: Medical Information service delivery • Responds to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via telephone, website/e-mail, letter, fax, and scientific meetings on behalf of ProPharma` s pharmaceutical clients., • Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and ProPharma internal policies and practices., • Accurately identifies, documents and reports adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner per government regulations, ProPharma`s Standard Operating Procedures (SOPs) and client Working Practices (WPs)., • Translating English documents into the target language or vice versa and delivering these translated responses either on the phone or in writing., • Ensures tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs., • Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature and other data. Assists with writing custom medical information responses utilizing this data., • Logging all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems. Quality Assurance, • Maintains quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems, • Quality checking translations in line with the translation SOP. General, • Provides after-hours coverage on a rotated basis subject to business requirements., • Adheres to company and country-specific privacy policies, ensuring any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations described in ProPharma SOPs and the Confidentiality Statement within the Contract of Employment., • Complies with the Company’s health and safety policies., • Life science degree OR Nursing degree (RN/BS/BA/MS) OR Pharmacy degree, • Fluent in English & German, • Strong translation skills., • Excellent verbal and written communication skills, including proofreading, professional telephone etiquette and empathetic customer service skills., • Ability to write in a fluent and grammatically correct manner in the target language for the role, • Working knowledge of medical terminology, pathophysiology, pharmacology, regulations and industry standards., • Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability., • Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing and organizational skills., • Proactive with demonstrative ability to independently identify problems and suggest effective solutions., • Ability to learn, take instruction and apply to daily operations/tasks., • Receptive to constructive feedback and able to take responsibility for work allocated., • Self-motivating. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload projects., • Effectively work independently and as part of a team.

Do you have strong MI & Reporting skills ? Are you an expert with Excel (PowerPivot) Experienced with SQL, Python and Power BI ? If so I have a really interesting role for you. I’m looking for a Business Performance Manager to join my clients growing team This is a key role supporting new business initiatives, strategic planning, data management, and reporting. You will ensure the delivery of high-quality, actionable Business Intelligence that enables core business functions to run effectively. Its hybrid working, 3 days a week (5 days initially) in their Glasow city centre office. What You’ll Do • Lead and manage a team of performance analysts to deliver exceptional service., • Monitor real-time business activity, identify risks, and implement corrective actions., • Develop efficient systems and processes for analysing cross-functional business data., • Create and maintain performance-related MI and customer dashboards that are timely, accurate, and easy to interpret., • Provide detailed analysis to identify trends, risks, and opportunities., • Deliver training to managers on interpreting and using performance data., • Develop forecasting models and capacity planning methodologies, ensuring resource levels meet business demands., • Design inbound call routing configurations to optimise customer experience and reduce costs., • Build strong relationships with internal and external stakeholders to drive operational excellence., • Champion continuous improvement and quality assurance initiatives across the organisation. Your experience should include: • Proven experience in Management Information and Performance Management., • Background in workforce management, demand forecasting, and performance optimisation., • Excellent analytical skills and advanced Excel knowledge (including complex formulas, analysis tool packs, and PowerPivot)., • Ability to extract and manipulate data using SQL., • Python for coding and Power BI for Visualisation ideally., • Understanding of Business Intelligence tools., • Qualification in Data Science or Data Analytics. For more information get in touch asap

Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you. Job Description • Work from our London office as this is an onsite role, • Manage a large volume of daily outbound interactions with prospective Freshworks customers via phone, email and other media channels. The goal is to raise interest level, qualify, educate and connect them with our sales teams in order to deliver regional revenue targets as an individual contributor, • Develop and manage your lead pipeline by assessing, prioritizing and moving a large number of prospective clients simultaneously, • Define and execute on plans and meet and exceed your role-based goals, • Engage with senior managers on our marketing, sales and operations teams to design and execute campaigns., • Help to continuously improve our internal and external processes, • Use resources effectively, including marketing, pre-sales and sales executives to meet your objectives, • Become an advocate for our brand and an expert in customer service and CRM, • Bachelor or Master degree desirable, • ideally first experience in sales or business development, preferably in a similar role OR equivalent practical experience in other high velocity sales environments. Cloud software sales experience is a plus, • Experience with the UK Market, • Fast-learner driven to action, passionate about sales, customer service and CRM tools, • Enthusiastic about helping and serving clients, a high level of goal and customer orientation and self-motivation, charming with a friendly persistence, excellent written and verbal communication skills, strong team player and collaborator, • Ability to thrive in a fast-paced globally-dispersed work environment At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Business Support Coordinator London (UK) -100% BE WTR is the new, premium water brand chosen by many of the world’s best chefs. We are innovative, sustainable and here to change how the world hydrates. As a fast-growing, Swiss scale up, we put a lot of energy, passion and know-how into our work. Today we are present in Switzerland, France, Singapore, the Gulf States, UK, Morocco, Canada and China, with hungry expansion plans in the coming years. At BE WTR we believe that water should always be a short journey. Why ship in water from the end of the world when you can get premium, local and great tasting water in sealed bottles with us? We are zero plastic, zero waste and minimum transport. You find our clients within luxury hospitality, high gastronomy, top-notch offices and homes. We help our customers access sustainable premium water, while significantly reducing their carbon footprint. As a dedicated member of 1% for the Planet and B Corp certified, social and ecological responsibility is at the heart of what we do. BE WTR's multicultural team is passionate about customer focus, innovation, and development. As an Administrative & Commercial Assistant, you will play an active role in supporting the growth of our UK market. You will be at the heart of a business in start-up phase in the UK, you will be learning and involved in a wide range of administrative, operational and back-office activities, sales support and events organisation, and will have opportunities to take initiative, ownership, and develop within the role. Join us and BE proud of your work! YOUR SCOPE Finance: • Prepare receivable invoices, • Prepare payable invoices for monthly payments, • Liaise with external accountants as appropriate, • Ensure data accuracy in various systems (Salesforce, ERP), • Assist with the preparation of annual audits, • Follow-up on client payments, • Liaise with finance support in Switzerland Administration: • Manage administrative correspondence and answer queries, • Manage shipping and mailing, • Maintain physical and electronic filing, • Provide support to the HR administration and employee onboarding/offboarding, • Manage employee material (IT, keys, cars, etc...), • Assist with general corporate matters Supply Chain/Logistics • Provide support in relation with supply chain operations such as demand planning, logistic coordination, stock reconciliation, reporting..., • Record stock movements in the systems and ensure accuracy, • Liaise with HQ to coordinate supplies Executive and Commercial Support • General support to the Managing Director, Commercial Director and Sales team, • Participation in the preparation of internal reports, presentations and analyses., • Assistance in coordinating cross-departmental projects, • Provide support to events organisation and coordination, • Participate actively at events, client facing, promoting the BE WTR products, • Pro-actively approach/identify and engage with suitable partners to raise BE WTRs profile/awareness amongst our target audience YOUR PROFILE • Bachelor or Master’s in Business, Administration, Finance, Hospitality or relevant field, • High Sense of service, hands-on attitude, and interest in operational matters, • Strong Excel and MS Office skills, knowledge of Mac OS a plus, • Strong adaptability to a fast-changing environment, • Problem solving, organization & time management skills, • Self- starter, good communication, team player, • High level of accuracy, attention to details, • Excellent communication skills in English, other languages a plus, • Passion for Hospitality & gastronomy We look forward to receiving your application including your complete application by January 8th, 2026! Desired Start Date: ASAP At BE WTR, we value the diversity of the people we hire and with whom we collaborate. Diversity represents a richness and a strong added value. We foster a work environment in which individual differences are respected and valued positively. Today this diversity has built our strength and allows us to develop everyone’s potential and to leverage the strengths of every team member.

Department: Engineering Location: Cardiff Description Hybrid working - 2 days per week in Cardiff office required. We're also open to hiring this role at Senior level for the right candidate. Confused.com is the UK’s first comparison platform for car insurance. We’ve been helping customers since 2002 by empowering them to make better decisions around insurance and financial services. Our mission is simple; take away the confusion when comparing financial products and services to help you save time and money. We’re part of RVU, a group of online brands (including Uswitch, Tempcover, and Money.co.uk) that empowers people to make confident decisions across a range of household services. RVU’s purpose is to simplify complex marketplaces with intuitive and accessible applications that genuinely improve people’s lives. Saving a few hundred pounds a year on bills makes a fundamental difference to vulnerable people who sometimes have to choose between paying for utilities or groceries. Platform Engineering @ Confused.com Our platforms serve millions of users a month, process thousands of comparisons a day, and drive hundreds of complex integrations with vastly different partners. We’re a tech-driven business that focuses on agile delivery and cross functional product teams. Our platform teams enable our customer facing teams by providing tooling and solutions that help them to deliver change quickly, safely and securely - all whilst providing an excellent developer experience and operational excellence. We are looking for passionate, empathetic engineers to build highly performant, scalable, and reliable solutions that enable our internal engineering teams to be high performers. What You'll Be Doing Excellence: Work alongside established & experienced engineering teams, whilst supporting and growing the organisation’s understanding & utilisation of modern technology Collaboration: Work with various cross-functional disciplines across the organisation to make ideas a reality, whilst taking an active role in shaping and delivering the ongoing technical vision of the organisation alongside your peers Autonomy: Authority over technical strategy, decisions and implementation approach, so you can deliver using practices that align with your preferred ways of working Data Driven: Utilise rich logs, metrics, and data to monitor and improve system performance, cost, security & reliability Culture: Enhancing a diverse engineering culture by taking part in various technical catch ups, working groups and all hands Experience: Enrich RVU’s perspective by sharing your experience, knowledge & expertise in a continuous learning environment. As a key member of the platform engineering team you will be accountable for the following: • Objective setting, feature ideation, development and measurement, • Architectural decisions and designs of the platform, domains and systems, • Defining, evolving, and applying team processes, • Responsible for the entire stack to meet business requirements, • Building efficient CI/CD pipelines and robust DevOps practices, • Utilising a variety of infrastructure to keep systems performant, scalable & reliable, • Proactively identify opportunities for improvement across the organisation, • Manage your time effectively between team and org level contributions, • Experience working in large and small agile teams of engineers, working together to solve problems, deliver outcomes, and in building and operating highly available, scale and performant consumer-facing solutions, • Experience of building and designing cost optimised Cloud platforms (preferably Azure) from the ground up, following well architected principles, • Solid understanding of platform and reliability engineering approaches (SRE), including observability, performance optimisation, capturing analytics and security best practices, • Experience developing and rolling out Service Level Objectives across an organisation and using them to drive error budgets and alerting, • Deep knowledge and experience with operating containers at scale within the Kubernetes ecosystem, • Experience in building robust, fault tolerant systems and identifying areas for improvement all in the support of maintaining reliability standards, • Knowledge of incident and problem management practices, • Proficiency in the software development lifecycle, including testing, version control, branching strategies and deployments approaches, • Pragmatic approach to deliver effective solutions to address business & consumer challenges, • Experience building and designing APIs or CLIs that solve internal problems or deliver self service solutions for engineers., • 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance), • A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”, • Employer matching pension contributions up to 7.5%, • A one-off £300 “Work from Home” budget to help contribute towards a great work environment at home, • Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life, • 25 days holiday (increasing to 30 days) + 2 days “My Time” per year, • Private medical cover, critical illness cover , dental plans and employee assistance programme, • Free gym access, • Employee discounts programme, • A healthy learning and training budget to support your development, • Electric vehicle and cycle to work schemes, • Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As an Intermediate Backend Engineer on our Analytics Instrumentation team, you'll help build GitLab's product analytics capabilities from the ground up. You'll design and develop intuitive backend services that power data-driven insights and position GitLab as a single platform for product analytics. You'll own critical backend systems and APIs that support scalable event collection, analytics workflows, and internal tooling. What you'll do • Design and develop analytics instrumentation capabilities that help GitLab teams understand how users interact with the product., • Build and optimize scalable backend services and data models in Ruby on Rails to support high-volume internal event collection and processing., • Develop and maintain robust APIs and developer-friendly tooling that product teams use to instrument their features and capture product usage data., • Collaborate with Product, Engineering, Customer Success, and Data teams to deliver end-to-end instrumentation solutions that drive evidence-based decisions., • Implement and refine privacy-focused data collection patterns and compliance safeguards within the Internal Events platform., • Work on both backend and, when needed, frontend components of analytics instrumentation tools to deliver well-tested, intuitive experiences for product teams., • Proficiency in backend development with Ruby on Rails, including building and maintaining production services., • Experience designing and optimizing relational database schemas and queries (for example, PostgreSQL) for analytics and event data., • Experience building and maintaining REST and GraphQL APIs that integrate with complex products or platforms., • Familiarity with Git-based workflows and continuous integration and delivery (CI/CD), ideally using GitLab., • Experience working with frontend technologies such as JavaScript and frameworks like React or Vue.js, or interest in learning them to contribute across the stack., • Experience working in collaborative, cross-functional teams with product management, data, and customer-facing teams., • Ability to work autonomously in an all-remote, asynchronous environment while staying aligned with team goals., • Benefits to support your health, finances, and well-being, • Flexible Paid Time Off, • Team Member Resource Groups, • Equity Compensation & Employee Stock Purchase Plan, • Growth and Development Fund, • Parental leave

Business Development Manager – Central West 📍 Location: Region Postcodes B, CF, NP, LD, DY, SY, TF, WV, WS, WR, CV, HR (with frequent travel) 🏢 Department: Sales About the Role Are you passionate about building strong relationships and driving growth in the mortgage intermediary market? We’re looking for a motivated and collaborative Business Development Manager to join our Sales team and represent Kensington Mortgages with professionalism and integrity. This role covers the following areas, so the successful candidate should be based locally for ease of travel: Birmingham, Cardiff, Coventry, Dudley, Hereford, Llandrindod Wells, Newport, Swansea, Shrewsbury, Telford, Worcester, Walsall, Wolverhampton What You’ll Do • Develop and manage accounts with mortgage intermediaries in your region, generating high-quality mortgage completions., • Represent our brand at regional events, trade roadshows, and exhibitions., • Ensure intermediaries have a clear understanding of our products, target market, and criteria., • Focus on business quality, volume, and mix to achieve monthly targets., • Build strong, long-term relationships with brokers, including active engagement on LinkedIn., • Identify and convert prospect accounts into key supporters., • Collaborate internally to address quality issues and uncover opportunities., • Organise and attend seminars, exhibitions, and corporate hospitality events., • Promote additional financial products as required., • Construct and deliver a regional Sales Plan using our data tools., • Use CRM systems to manage activity, monitor performance, and compile market intelligence. What We’re Looking For • Knowledge of specialist lending mortgage products and company policies., • Strong communication skills, including presentation and report writing., • Comfortable working with figures and tracking performance., • Full, valid UK driving licence and willingness to travel/stay overnight as needed., • Educated to at least A level standard or professional equivalent (e.g., FPC)., • Committed to ongoing professional development (CeMAP qualification)., • Proven experience in B2B sales within financial services., • Experience managing IFA and intermediary relationships., • Proficient in Microsoft Office, CRM databases, and virtual collaboration tools., • Regulatory knowledge relevant to the sector. What You’ll Bring • Commitment to delivering excellent service., • Integrity, openness, and a constructive approach to challenges., • Enthusiasm and positivity when working with colleagues and partners., • Dedication to enhancing the customer experience. Why Join Us At Kensington Mortgages, our people are at the heart of our success. We offer a supportive and flexible work environment that values personal growth, professional development, and a healthy work-life balance. Our inclusive culture celebrates diversity in all its forms, ensuring everyone feels welcome, valued, and understood. We are proud to be a neurodiversity-friendly employer committed to creating an environment where all employees can thrive. Ready to make a difference? If you’re passionate about providing exceptional service and want to join a team that values your contributions, we’d love to hear from you. 👉 Apply today and become part of the Kensington Mortgages family, helping us make a positive impact in the lives of our customers. Please note: You must hold a valid UK driving licence for this role.

About The Role As the UK’s most successful omni-channel retailer, ecommerce is a key part of our business - we run two of the busiest websites in the UK, driving a significant proportion of our sales. Our engineering practice includes 80+ teams, working on everything from Cloud platforms to mobile apps, from ecommerce functionality to machine learning. Have a quick glance of our Engineering best practices, see our engineers talk about their experience and opportunities to learn and grow; Check out our Tech stack, reach out to us if you have any questions. Visit - • Flexible Working: This is a hybrid working role, therefore your time will primarily be split between working from home (in the UK) and London Head Office / Bracknell Head Office. However, there will also be an expectation to visit other locations as the need arises., • Salary: £48,500 - £74,000, • Our Engineering team currently works from the office roughly twice a week to connect and on a more ad-hoc basis to attend key meetings, but again the frequency is dependent on the business needs., • Extensive experience in Native Mobile Development in Android (Kotlin and Java), • Accessibility best practice, • Continuous Integration/Continuous Delivery, • Demonstrable experience in TDD, pair programming, • Agile development methods such as Scrum or Kanban, • REST API development and/or consumption, • Postman or similar tools, • Charles/Proxyman or similar tools, • Bitrise/Gitlab CI, • You will be working closely with the iOS development teams, and will also work with our website and microservice teams, as such any experience in the following areas may also be helpful, but is not required or expected:, • Swift/iOS, • GraphQL, • Microservice Architectures, • Docker, Kubernetes, and cloud platforms such as AWS, GCP or Azure, • Understanding of UX principles, • HTML, CSS, and related web technologies, • Experience with modern JavaScript libraries and tooling, such as React, Redux, Webpack, • If you are successful following your initial application, the next stages are: a screening call with a recruiter, tech assessment and two rounds of interviews.

HEAD OF PRODUCT – NORTH AMERICA CROYDON, SURREY – OFFICE BASED OR HYBRID (MIN 2 DAYS IN OFFICE) FANTASTIC BASIC AND GREAT BENEFITS AND BONUS Do you? Do you have fantastic experience creating fantastic itineraries with North America at the core of your product experience? Are you equally comfortable shaping product strategy and owning commercial performance, from pricing and yield through to margin and customer satisfaction? Do you enjoy leading and developing high-performing product teams while building strong supplier partnerships and differentiated, customer-loved itineraries? Are you commercially sharp, data-driven, and confident making decisions that balance innovation, quality, and profitability? And most importantly, do you want to play a pivotal role in evolving a flagship long-haul portfolio within a purpose-led travel business that genuinely cares about the experiences it creates and the people behind them? If this sounds like you, this Head of Product role could be an outstanding next step in your travel leadership career. Our Customer: Our customer is a well-established, highly respected escorted touring specialist with a loyal customer base and ambitious growth plans across long-haul travel. Known for creating memorable, wish-list holidays, they are passionate about enriching lives through travel and continuously evolving their product to meet changing customer expectations. This role sits within the senior Product leadership team and plays a key role in shaping the future of their long-haul offering across North America, the Indian Subcontinent, and the Middle East. In return, they offer a senior, high-impact role within a values-led business where product quality, collaboration, and long-term thinking genuinely matter. Job Description: • In this role you will take full ownership of the strategy, development, performance, and lifecycle management of a key long-haul escorted touring portfolio, ensuring strong commercial results and exceptional customer experiences., • Define and deliver a market-leading product strategy using data, insight, and customer feedback, • Lead the development of innovative new tours, itineraries, and partnerships aligned to brand positioning, • Identify emerging trends, customer needs, and competitor activity to shape future product direction, • Own commercial performance, driving profitability, yield, and sales across your portfolio, • Work closely with Yield to set pricing strategies, forecast demand, and manage capacity, • Monitor and optimise KPIs including margins, load factors, and customer satisfaction, • Build and maintain strong relationships with suppliers, DMCs, and partners, • Negotiate contracts to improve margin while maintaining quality and service standards, • Collaborate closely with Commercial, Marketing, Operations, Contact Centre, and Customer teams, • Brief internal teams on USPs, messaging, and product knowledge to support campaigns and sales, • Lead, inspire, and develop a small team of Product Managers and Executives, • Promote a culture of accountability, innovation, learning, and continuous improvement Experience Required: • Extensive proven experience in travel product management, • Strong North America product experience is essential, • Background in escorted touring is highly desirable, • Demonstrable commercial acumen with a history of delivering profitable growth, • Experience in product development, pricing, and supplier negotiations, • Strong leadership and people management skills, • Strategic thinker with the ability to manage detail, • Excellent understanding of worldwide travel trends and competitive dynamics, • Experience of direct contracting and working with international DMCs, • Understanding of UK leisure travel consumers, particularly the over-50s market, • Knowledge of ATOL, ABTA, and relevant travel regulations, • Analytical, solutions-focused, and data-driven, • Self-motivated, self-aware, and committed to continuous development Benefits and Perks: • Competitive senior-level salary, • Hybrid working (minimum 2 days per week in the office), • High-impact leadership role within a growing travel business, • Opportunity to shape a flagship long-haul product portfolio, • Supportive, values-led culture with long-term career progression Click here to apply for this Head of Product job, which is being recruited by Ambitions Travel Recruitment, a boutique recruitment agency specialising in leisure travel and luxury hospitality roles, and known for sourcing hard-to-find talent. 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Overview When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come. Helix - A Hines Company Helix is a specialist property management company established in 1996. We are focused on building long-lasting and transparent client and occupier relationships. We manage a nationwide portfolio of over 200 properties totalling around 7.5 million sq.ft. and comprising all commercial asset classes. Our whole business, including the accounts team, is under one roof with all staff based in the same Central London office. For further information, please visit Helix’s website: . In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering and customer centric approach in the UK. Helix has had a long-standing relationship with Hines over the past 10 years, providing property management services across the majority of properties in the Hines UK portfolio. Responsibilities The Facilities and Client Experience Manager will be responsible for all aspects of the day-to-day management and of first-class service delivery of maintenance, cleaning, security, postal services, service desk, IT services, telephone and administration. This individual will also support the Facilities Manager and Surveyor, whenever necessary. The property is a brand-new office building behind a retained historic facade, in the heart of St. James. It has been meticulously designed to have low environmental impact and embrace circular economy principles to deliver a wealth of sustainable features. We are seeking an individual who is ready to take the next step in their career and progress into delivering high standards in London building management. The role would suit someone with a passion for customer service and a commitment to creating a workplace where everyone can thrive. We are looking for an individual highly skilled in customer experience/Front of house delivery, looking to move into a building management role. In this role, you will drive service excellence, build strong client relationships, and champion a culture of collaboration and innovation. • Maintain and manage the client’s property in a cost-efficient manner., • Act as primary day-to-day contacts for the tenants, handling tenant requests and concerns promptly and personally, wherever possible., • As the first point of contact, offer a warm and professional welcome to all visitors and occupiers, ensuring visitors are appropriately signed in and checked out of the building., • Deliver on the day-to-day management of the property, build on the existing relationships and develop strategies to help exceed the occupiers’ expectations in terms of service delivery., • Protect the interests of the client / Helix as their representative, and conduct any facilities/building related business in a professional and business-like manner at all times., • Total familiarisation with all layouts and systems for the building., • Liaise with the Facilities Manager to ensure compliance with all H&S regulations and legal requirements at the building, • Maintain the highest standards of professionalism and Facilities and Property Management at all times., • Strong focus on customer experience and service delivery required., • Oversee and coordinate building personnel and services to ensure the delivery of excellent customer service to all tenants., • Manage property amenities and the delivery of related services to tenants. Qualifications Essential • Experience of working within Central London property whether that is in a building management or front of house role., • Passion for delivering first-class service and a desire to exceed customer expectations to deliver a best in class service., • Experience of liaising with clients, tenants, consultants, local authorities, • Knowledge of current Health & Safety legislation, • Knowledge of buildings, maintenance and service Desirable • IOSH, • Basic understanding of commercial leases / service charges, • Similar experience within a competitor company Key Skills • Strong communication skills, both verbal and written, • Customer focused seeking out ideas for service improvements, feedback and suggestions for development., • Good numerical skills including computer literacy (Excel, Word, MS Outlook), • Ability to work alone or as part of a team, • High level of organisational and administrative skills, • Able to use initiative and take responsibility, • Ability to work under pressure, • Excellent customer service delivery levels At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.

About The Role We are looking for a passionate and motivated individual to join our busy, high performing and customer focused Nuisance and Antisocial Behaviour team (NASB). We work with all of Crawley's residents to provide support and resolutions in antisocial behaviour cases. Our approach to resolving problems is to listen, understand and achieve positive and sustainable solutions. As a caseworker, you will manage a demanding caseload of antisocial behaviour cases and be responsible for each case from the initial report through to its complete resolution. You will work effectively with partners to provide appropriate support and interventions to resolve neighbour disputes and antisocial behaviour problems in the borough. You will be flexible, open minded and willing to apply an agreed set of principles to how you manage your time, caseload and customers. You will need to be able to confidently and effectively use your excellent communication skills, initiative and sound judgement to relate to a wide range of people and will have the ability to manage conflicting perspectives in order to achieve long term sustainable solutions. Previous experience of working within an ASB, housing management, environmental health, criminal justice, mental health or a similar setting would be desirable. Successful shortlisting for interview will be on the basis of meeting the essential criteria in the job description and person specification and selection will focus on experienced candidates in the first instance. However, full training will be provided to the right candidate who can demonstrate the qualities and skills required for this role. The nature of the role means that it is fast-paced and duties can vary on a daily basis, therefore you will need to be able to manage conflicting priorities and be adaptable in your approach at all times. You will have the willingness to work as part of a strongly connected team, and build good working relationships, whilst pulling on the support of your team members where required. Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station. We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received. Additional information We offer a hybrid working set up with a balance of office and home working. The requirement for this role would be a minimum of two days in the office per week. Although the requirement for the office days would be more than two days until full training and probation is completed. Satisfactory clearance of an Enhanced Disclosure and Barring Service (DBS) check is a condition of employment. Casual car user allowance (currently under review) A full current UK driving licence is a requirement of the role. Employee benefits We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone. Our way of working Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match. Safer recruitment Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups. How to apply Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form. For an informal conversation or further information regarding the role, email , Antisocial Behaviour Team Manager or call on 01293 438374.

dnata Travel Group B2B is the UK’s biggest B2B-only tour operator with 5 brands (Gold Medal, Cruise Plus, Pure Luxury, Incredible Journeys, GM Wholesale) We have an exciting opportunity for a Product & Commercial Director to lead our Product & Commercial function and play a pivotal role in shaping the strategic and commercial success of Gold Medal Travel Group. In this senior leadership role, you’ll be responsible for developing and delivering growth plans, driving profitability through effective product and pricing strategies, and ensuring we have market-leading propositions across all brands. This role is dynamic, complex and requires someone with the ability to prioritise opportunities and execute at pace. Our ground and aviation purchasing is centralised at dnata, so you’ll be fostering collaboration across the wider dnata Travel Group, adopting a collegiate mindset to achieve goals. This is a highly visible internally to our teams, within the travel industry and as key ambassador for our business. Excellent relationship management and high degree of professionalism is essential. UK and overseas travel will be required. Key Tasks: Strategic Leadership & Growth • Support the Managing Director – B2B in the design, delivery and execution of growth planning, forecasting and targets., • Maintain focus on trading results, directing pricing strategies to maximise margin and market share while leveraging brand strength., • Provide accurate commercial insight and management information to support our SLT decision making., • Be an active participant in our SLT, supporting or challenging peers as appropriate. Team Leadership & Development • Build a culture of innovation, accountability, and continuous improvement., • Ensure clear communication of goals, strategies, and progress across all teams., • Ensure our home-based colleagues contribute as effectively as those in the office., • Ensure people feel they can ‘belong’ in their teams and with our wider business community., • Be a champion of our shared values and culture. Product & Pricing Strategy • Design and implement the Product & Commercial function to deliver efficient, consistent processes and enhanced productivity., • Drive the development of new products and destinations, supported by market research, competitor insight, and robust business cases., • Ensure product portfolios align with brand strategy and deliver accurate representation across all distribution channels., • Lead land product pricing strategy to optimise profitability through yield management, dynamic pricing, and data-led decision-making., • Ensure the directly contracted Cruise, Touring and ancillary portfolio meets the needs of our customers and that best practise is followed in all areas of compliance. Commercial Excellence & Market Competitiveness • Conduct regular competitor and market analysis to identify opportunities for differentiation, exclusive offers, and innovation., • Collaborate closely with Purchasing, Sales, and Marketing teams to ensure product briefs and pricing strategies deliver market-leading propositions., • Develop and manage supplier relationships (e.g., hoteliers, DMCs, Cruise Lines, Airlines, Touring & Adventure suppliers) to optimise commercial advantage and service levels. Operational Performance & Continuous Improvement • Define and monitor internal SLAs to ensure a department that is well integrated with sales, market, IT et al, • Review and refine operational processes to enhance efficiency, customer experience, and departmental performance., • Identify enhancement opportunities from technology and align with Digital Product as we expand on our robotics, automation and AI integrations., • Model all PRDs for Digital Product team to forecast ROI on investment and support prioritisation process. Customer & Data Focus • Embed a strong customer-centric approach in all product and commercial activities., • Work with Trade Partnerships to ensure all incentive schemes are fully costed and align our interests with our customers., • Use analytical insights to identify trends, inform pricing and product decisions, and improve communication strategies., • Ensure decisions reflect brand values and deliver measurable improvements in customer satisfaction. To be considered for this role, you need to have the following skills, qualifications & experience: • Proven senior leadership experience within product, commercial, or trading roles—ideally in travel or a related sector., • A strong track record in designing and delivering commercial growth strategies., • Demonstrable expertise in pricing, yield management, and margin optimisation., • Experience managing a multi-location department and developing high-performing teams., • Strong analytical skills, with the ability to interpret complex data and translate insights into actionable strategies., • Excellent stakeholder management and negotiation skills., • Demonstrated success in product development, supplier management, and contract negotiation., • Commercially astute with a strategic mindset and operational discipline., • An inspiring leader with strong influencing skills and emotional intelligence., • Highly commercial, results-oriented, and analytically minded., • Innovative and forward-thinking, with a continuous improvement mindset., • Collaborative and inclusive, with strong interpersonal and communication skills., • Resilient and adaptable in a dynamic, fast-paced environment. This role is based at our Leyland office, a minimum of 4 days per week. The office is just 10 minutes from junctions 28 & 29 of the M6 with free parking available. We have some fantastic benefits, making us a great place to work: • 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays), • Additional annual leave purchase scheme, • Company pension scheme, • Life assurance, • Private medical cover, • Employee Assistance programme, • Mental Health First Aiders, • Ongoing development – we have an in-house People Development Team, • Travel discounts – we have a dedicated Staff Travel Team to source the best deals for our people, • Industry/social events – including supplier events, office socials & parties and pop-up shops, • Cycle to work scheme, • Reward & recognition programme, • Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy, • Volunteer days – one day’s paid leave each year to volunteer with a registered charity, • dnata4good – supporting the local communities we work, live and thrive in, • Refer a friend scheme, • Free eye care tests, • Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping, • Casual dress code in the office, • Free tea and coffee, subsidised on-site restaurant with free Wi-Fi and free car parking

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT). As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for. About Value Engineering (VE) VE is a newly established team focused on driving revenue growth by engaging stakeholders in business outcome discussions. Our core focus is supporting pre-sales pursuits to justify deal investments and expand opportunities, in partnership with Sales and Solution Engineering. We also periodically support post-sales pursuits to drive adoption & renewal, in partnership with Customer Success. While our goal is to engage with business stakeholders, we might initially interact with technical stakeholders as an entry point to reach their business counterparts. What You'll Be Doing • As a Value Engineer, you will:, • Evangelize and Drive Adoption of VE with GTM teams - As a new team, VE requires internal advocacy to drive awareness, buy-in and adoption across GTM. You will continuously communicate the “what, why and when” of VE services, informally coach account teams on VE services and framing business outcomes with industry insight to elevate their customer conversations, and deliver quick wins that demonstrate impact & build momentum., • Deliver VE Services with Customers - A goal is driving revenue growth by engaging in business outcome-focused conversations. You will partner with account teams to identify opportunities for VE, lead both technical (i.e. TCO analysis) and business-focused (i.e. value proposition, strategic roadmap) VE engagements through research, workshop facilitation, process mapping and value analysis (ROI, NPV). You’ll also develop executive-ready deliverables that show how Camunda enables business transformation & delivers value, and present recommendations to stakeholders, securing buy-in and elevating Camunda’s strategic positioning., • Be a trusted advisor - Your success will come from elevating Camunda’s value story, gaining stakeholder buy-in & guiding business outcomes. You will build trust by delivering consistently in VE engagement, provide industry-focused POVs across deliverables and discussions, and influence stakeholders through a consultative selling approach that frames business opportunities and drives outcomes. Post-deal, you’ll stay periodically engaged to support long-term transformation., • Ability and/or willingness to use our product., • Work Experience: 4+ years in strategic consulting, pre-sales Value Advisory or leading business transformation initiatives in an industry., • Management Consulting: Led consulting engagements from discovery through delivery to identify transformation opportunities, create deliverables focused on driving business transformation & build executive champions to advance deals., • Executive Engagement: Experience engaging & building relationships with customer business stakeholders and internal cross-functional teams., • Communication & Storytelling: Skilled at simplifying complex ideas & experience into clear, concise, compelling POVs. Strong public speaking & workshop facilitation., • Presentation & Asset Building: Expert at crafting executive-ready presentations that distill complex topics into structured, impactful, easy-to-digest narratives., • Financial Acumen: Proficient in building financial models including ROI, NPV, TCO, value benefits and payback period, for both projected and realized value., • Education: MBA or advanced degree in Business, Finance, or related field preferred., • Business Process Analysis & Improvement: Experience optimizing business processes to improve effectiveness, using frameworks like BPMI, design thinking., • Sales Acumen: Experience shaping deal strategy, supporting sales cycles and collaborating with GTM teams and partners. #EMEA Compensation What We Have to Offer: We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition. The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth: • United States: $160,400.00 to $258,500.00, • Germany: €103,600.00 to €171,400.00, • United Kingdom: £100,700.00 to £165,600.00, • Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it., • In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi., • Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and an annual fitness reimbursement., • Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant., • Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!

AVEVA is creating software trusted by over 90% of leading industrial companies. AVEVA is looking for an Information Technology Intern to join our team in summer 2026 for 10-week internship. Employment type: Full-time summer internship Duration: 10 Weeks starting June 2026 Work Type: Hybrid (3 days a week in office) Location: Cambridge, UK About Us: At AVEVA, we value innovation, dedication, and the pursuit of excellence. We are a dynamic and forward-thinking organization that offers a collaborative and supportive work environment. As a growing company, we are committed to providing valuable learning experiences to talented individuals who are willing to invest in their future. Internship Overview: The intern will be responsible for diagnosing and resolving software and hardware-related issues, providing exceptional customer service, and maintaining detailed documentation of support interactions. The intern will involve in IT related projects. This internship requires excellent interpersonal skills and a global mindset, as it involves interaction with users from diverse backgrounds and regions. Key Responsibilities: • Diagnose and resolve common software issues related to Windows 10/11, including installation, configuration, and updates and troubleshooting., • Diagnose basic network-related issues involving TCP/IP, DHCP, DNS, IP configuration, and Wi-Fi connectivity., • Help supporting with ticket management, • Studying towards a degree in IT or a related field., • Basic understanding of computer troubleshooting, user incident/requests and customer support., • Basic knowledge of Windows 10/11, Office 365, and basic networking concepts., • Ability to adapt to a global and diverse user base.

We’re looking for a Tier 1 Service Analyst to join our Service Desk Team. The Tier 1 Service Analyst is the first point of contact for customers seeking IT support within an MSP environment. The role involves logging, diagnosing, and resolving a range of IT issues, as well as escalating more complex cases to Tier 2 or 3. In this role, you will deliver exceptional customer service, troubleshoot effectively, and maintain efficient communication to ensure clients experience minimal downtime. Career Path & Progression: This role is an entry-level position that offers clear opportunities for career progression within the MSP. As experience and technical skills develop, engineers can move into Tier 2 and Tier 3 roles, specialising in areas such as network administration, cloud services, or cybersecurity. Reporting to the Service Desk Manager, key responsibilities of the role are as follows: • Customer Support & Issue Resolution Provide first-line technical support via phone, email, or through a ticketing system, • Troubleshoot and resolve hardware, software, and network-related issues, • Follow the defined processes for incident and problem management, including proper documentation, • Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes, • Ticket Management, • Accurately log all issues, requests, and tasks using the service desk ticketing system, • Track, prioritise, and manage tickets to ensure prompt resolution within SLA guidelines, • Effectively keep clients informed of ticket progress and resolution status Incident & Request Management, • Triage all incidents, and perform an initial diagnosis., • Where incident is simple, progress the incident through to resolution or until escalation time is reached, • Take ownership of Service Requests ensuring that they are actioned or escalated within SLA, • Hardware & Software Support Assist with the installation, configuration, and maintenance of end-user hardware and software, • Support users with email, Office 365, Active Directory, VPN, and other applications, • Provide basic network troubleshooting (e.g. Wi-Fi, connectivity issues, printer configuration)., • User Account Management; create, modify, and disable user accounts in Active Directory, Office 365, and other systems, • Reset passwords and troubleshoot login/ authentication issues, • Monitoring & Incident Reporting, • Monitor client systems and alert management teams of potential issues, • Create incident reports and participate in post incident reviews where necessary, • Collaboration & Documentation, • Work closely with Tier 2 and Tier 3 teams to ensure seamless resolution of escalated issues, • Maintain and update technical documentation, knowledge base articles, and SOPs for end-users and support teams Training & Development, • Keep up-to-date with emerging technologies, products, and IT best practices, • Actively participate in internal training to advance to higher technical levels, • Proactively utilise the online training portals made available Skills, knowledge, competencies that are required for the role are as follows: Essential Technical • Knowledge Good understanding of Windows OS, Microsoft Office, and Office 365 suite Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN), • Familiarity with Active Directory user management, • Experience using remote desktop tools to troubleshoot end-user issues Communication • Excellent verbal and written communication skills, • Ability to simplify technical information for non technical users, • Strong customer service orientation, with a polite and friendly attitude Problem-Solving • Logical approach to troubleshooting and issue resolution, • Ability to prioritise tasks effectively and manage time efficiently Teamwork & Collaboration • Work collaboratively with other service desk engineers and cross-functional teams, • Willingness to ask for help and share knowledge with colleagues Attention to Detail • Ability to document issues, resolutions, and ongoing activities with precision, • Maintain clear, concise, and accurate records in the ticketing system Other • Previous experience in a customer-facing IT support role, ideally within an MSP environment, • Familiarity with ITIL principles and best practices Knowledge of desktop and laptop hardware troubleshooting, • Basic understanding of cybersecurity practices Industry certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals) Desirable • Experience working in an IT Managed Service Provider (MSP) setting Familiarity with IT service management tools (e.g., HaloPSA, ConnectWise, Autotask), • Experience supporting cloud-based services such as Microsoft Azure and Microsoft 365, • Exposure to mobile device management (MDM) solutions.