Housing Officer
il y a 1 jour
Southend-on-Sea
Marks Consulting Partners is currently looking for a Tenancy Services Officer to work with one of our Housing Association clients in Essex. What the Job Will Be Doing • Delivering a high-quality, customer-focused housing management service to a defined patch of residents, • Managing approximately 750 properties, ensuring tenants comply with tenancy conditions and receive appropriate support, • Managing rent arrears cases up to notice stage, taking action to minimise debt and maximise income recovery, • Investigating and resolving low-level anti-social behaviour, nuisance, and tenancy breaches using early intervention approaches, • Preparing documentation for legal or enforcement action where required, • Supporting tenancy changes including transfers, mutual exchanges, tenancy terminations, and tenancy amendments, • Carrying out estate, property, and health & safety inspections and ensuring issues are reported and resolved, • Liaising with income, support, and property teams to provide a coordinated service to residents, • Providing welfare benefits advice and signposting residents to support services to sustain tenancies, • Maintaining accurate tenancy records, producing reports, and responding to enquiries within agreed timescales, • Attending resident meetings, visiting residents in their homes, and participating in partnership working with internal and external stakeholders What You Will Need • Experience in tenancy management, housing management, or income management, • Knowledge of housing legislation, tenancy management practices, and welfare benefits, • Experience managing rent arrears and supporting tenancy sustainment, • Experience investigating anti-social behaviour or tenancy breaches, • Ability to prepare documentation and support legal or enforcement processes, • Strong communication and interpersonal skills with the ability to handle challenging situations, • Customer-focused approach with the ability to work independently and as part of a team, • Good organisational skills and the ability to manage a varied caseload and competing priorities, • IT proficiency including Microsoft Office and housing management systems, • Full driving licence and ability to travel across the borough Desirable: • Professional housing qualification (e.g. CIH) or willingness to work towards, • Experience of court processes, mediation, or negotiation, • Knowledge of housing maintenance and estate management practices