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About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: • One of the UK’s newest unicorns with a team of just over 600 people, • Among the fastest-growing tech companies in the UK, • Profitable since 2017, • Backed by top investors including Balderton Capital and Goldman Sachs, • Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on ___) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.\ We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to • Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1, • Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo, • Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting About The Role As a Team Lead in Customer Operations, you will lead, coach, and develop a team of approximately 10 front-line agents responsible for delivering exceptional service and support to customers, including those in complex or vulnerable circumstances. You will ensure the consistent achievement of key performance indicators (KPIs), use data and insight to foster continuous improvement, and champion initiatives that streamline processes and improve customer experiences. You will dedicate a substantial portion of your time (up to 30%) to identifying and supporting process improvements, leveraging frontline insights to inform automation, digital enhancements, and re-engineering of complex workflows. You will play a pivotal role developing your team, managing risk, ensuring compliance, and collaborating cross-functionally to deliver the best possible customer and business outcomes. Key Responsibilities Team Leadership & Development • Lead, coach, and inspire a team of 10 agents, ensuring they deliver high-quality, empathetic support and achieve team and individual KPIs (e.g., customer satisfaction, quality, compliance, productivity, SLAs)., • Foster a culture of accountability, continuous learning, and best practice, tailoring support and development to the needs of each team member and identifying emerging talent., • Conduct regular individual and team performance reviews, providing actionable feedback and targeted coaching. Performance Management & Data-Driven Improvement • Monitor and analyse a variety of data sources (KPIs, dashboards, call listening, QA, customer feedback) to assess individual and team performance., • Identify trends, performance gaps, opportunities for improvement, and design appropriate action plans to uplift service quality and efficiency., • Escalate and resolve issues proactively, using data and customer insights to drive change. Process Excellence & Continuous Improvement • Dedicate up to 30% of your time to reviewing customer and team interactions (calls, chats, digital correspondence, workflows) to identify process pain points and improvement opportunities., • Collaborate cross-functionally with Product, Technology, and Operational teams to support automation, system enhancements, and re-engineering of complex processes., • Champion and embed process changes, ensuring they improve customer journeys, efficiency, compliance, and accessibility, especially for vulnerable or high-risk customers. Compliance, Risk & Quality • Ensure your team's customer interactions meet regulatory and compliance standards relevant to all customer segments, with particular attention to those in vulnerable or complex situations., • Promote risk awareness, adherence to policies, and corrective action where necessary., • Support in embedding governance, quality frameworks, and change management initiatives within the team. Stakeholder Engagement & Communication • Communicate performance, risks, best practices, and improvement recommendations to the relevant Head of Department and across teams as required., • Act as an advocate for frontline feedback and customer insight, driving positive change through cross-functional collaboration. Experience & Skills • Proven experience managing or supervising customer-facing, operations, or support teams in a regulated, fast-paced, and/or tech-enabled environment., • Experience in driving the performance and development of individuals and teams against ambitious targets., • Analytical skills, with the ability to interpret a range of data sources (dashboards, QA, customer feedback) to inform coaching and process improvements., • Demonstrated ability to motivate, coach, and develop a diverse team; skilled at recognising and nurturing emerging talent., • Comfortable working with CRM/case management systems, digital platforms, and supporting technology-driven change (automation, AI, etc.)., • Strong written and verbal communication skills, with the ability to engage, motivate, and influence at all levels., • Experience working within compliance, risk management, or regulated environments is desirable. Behaviours & Approach • Champions a customer-first mindset: committed to delivering compassionate, fair, and tailored support, particularly for customers in vulnerable or complex situations, while always seeking opportunities to enhance efficiency and streamline the customer journey., • Proactive and solutions-oriented; thrives on analysing problems, leading change, and delivering continuous improvement., • Data- and insight-driven; uses evidence to inform decision-making and team management., • Inclusive leader, motivating teams through change and fostering a culture of development, accountability, and collaboration., • Personally resilient, adaptable, and accountable; able to balance customer, business, and risk priorities., • Embraces technology, innovation, and new ways of working to deliver better outcomes for customers and colleagues. Life at Lendable • The opportunity to scale up one of the world’s most successful fintech companies., • Best-in-class compensation, including equity., • You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas., • Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday., • We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance, • We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London Check out our ___!

As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team. You don't need any experience, and the more you deliver, the more you earn. Competitive rates for each parcel you deliver or collect Typically, our Delivery Drivers can earn anything between £18 - £20p/h (paid per parcel). We're in the business of delivering promises as well as parcels therefore we're raising our game and giving you more reasons to come and join us. All our rates are competitively enhanced taking business mileage and operational costs into consideration. It's a total gamechanger. Daily & Weekly Payment Options Yodel offer flexible payment options to all Self Employed delivery drivers, giving you the supplier the option to access earnings from the very next day via an app provided by our early access partner, Onsi or alternatively, suppliers can join the weekly payment cycle scheme, which kicks in following 4 weeks of completed delivery services. Both payment options allows you, the supplier, to receive more regular payments for the delivery services you have provided. We have plenty of parcels for to deliver There are plenty of parcels to deliver meaning the earning opportunity is in your hands. Our parcels weigh up to a maximum of 15kg and can vary in size. You can realistically deliver and collect between 16-25 parcels an hour depending on the area and your experience, for 6 days a week. The more you deliver, the more you earn with the opportunity to take more parcels and boost your revenue. We'll give you freedom and flexibility You can plan your own route or use our handy award-winning app with simple instructions and built in optimisation which will help you prepare and plan your routes more easily, as well as allowing you to liaise directly with customers. We'll offer regular work in the same area, 6 days a week We deliver parcels for some of the biggest retailers around. So, there's no shortage of parcels to deliver. Plus, you'll be able to stay local and get to know the roads and customers. We'll develop and support you You'll get all the independence of being self-employed, plus the backing of our expert team and access to a Yodel representative, to answer your questions. Each day is what you make it. You can plan your own route, which will keep things fresh and interesting. And at each delivery or doorstep, use your mobile to scan parcels and make sure they're safely received by the customer, so there's no difficult technology for you to get to grips with. We will arrange a suitable time for you to collect your parcels daily, or for those located within a more rural area, we can drop to you. Simple! Want a bit more? All our Self Employed Delivery Drivers have access to: • Partner Discounts - Including Naked Wines, Beer Hawk and Hello Fresh., • Health and Wellbeing Programmes - Offering support from managing relationships to finance, • Develop and grow your business - There's plenty of parcels to deliver meaning the earning opportunity is in your hands No, experience, no problem! We give full training and support to help you get on your way. All you need to show us is the following to get started: • Access to a insured car or van (up to 3.5 tonne), • A full UK or EC/EEA Driving Licence, • Proof of Right to Work in the UK, • IOS or Android smart phone, • Proof of own bank account

The Finance Assistant is a key operational role responsible for delivering all day-to-day transactional finance activity across payroll, billing and credit control. The Finance Assistant also plays an active role in continuous improvement - identifying inefficiencies, supporting process automation,