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Business & Incident Relationship Manager Doncaster or London | Up to £70,000 + Excellent Benefits | Hybrid Working Elevation Recruitment Group's Business Support team are partnering with a leading organisation to recruit an experienced Business & Incident Relationship Manager to join a critical operational resilience function. This is an opportunity for an individual who performs at their best in fast-paced, high-pressure environments and can confidently coordinate business-wide responses to major incidents while engaging with senior stakeholders. The Opportunity As the Business & Incident Relationship Manager, you will take ownership of the organisation's response to significant operational events, ensuring effective communication, coordination, and decision-making across multiple business functions. Working closely with operational, risk, technology, and leadership teams, you'll ensure disruption is minimised while maintaining focus on customers, colleagues, and business continuity. Key Responsibilities • Lead and coordinate the response to major business incidents and operational disruptions., • Act as the central communication point during high-severity events., • Work collaboratively with Business Continuity, Risk, Technology, and Operational teams., • Provide clear direction and escalation to senior leadership where required., • Manage communications relating to customer and operational impact., • Drive post-incident reviews, root cause analysis, and continuous improvement initiatives., • Produce reporting and management information for key stakeholders., • Support and develop an Incident Analyst within the team. About You We're keen to speak with candidates who have experience within: • Incident Management, • Business Continuity, • Operational Resilience, • Crisis Management or a similar environment You'll also demonstrate: • The ability to remain calm and decisive under pressure., • Excellent stakeholder management and communication skills., • Confidence influencing senior leaders and challenging where appropriate., • Strong organisational and coordination abilities across multiple teams., • Previous leadership or line management experience. What's on Offer? • Salary up to £70,000, • Hybrid working (minimum one day per week in the office), • Private healthcare, • 10% employer pension contribution, • Additional wellbeing day, • Option to purchase additional annual leave, • Enhanced maternity, paternity, and family leave, • Life assurance and income protection, • Cycle to Work scheme, gym and retail discounts, • Share schemes and financial wellbeing support This role operates within a 24/7 service environment, with standard Monday-Friday hours and participation in an on-call rota (approximately 1 in every 6-7 weeks). For a confidential discussion and further information, please contact Sarah Larkin or Amy Wood in the Business Support team at Elevation Recruitment Group.

This is an excellent opportunity for a Programme Manager - Construction Roll Out to join a truly exceptional manufacturing and logistics provider at a key time in their growth. Our client supplies a wide range of manufacturing, warehousing, distribution and installation services to many household name, blue chip companies in the retail, hospitality and banking sectors. They have recently moved into a purpose built, state of the art facility that substantially increases and enhances their ability to deliver service excellence to both existing and future customers. The Programme Manager - Construction Roll Out is responsible for successfully delivering major rollout programs, via the company’s wider logistics framework. He or she will oversee the Contract Managers, warehouse and assembly teams to deliver a profitable program, while exceeding customer expectation. They will own the end-to-end reporting of the program, providing regular communications on service, cost, profitability and customer satisfaction. This is a customer facing role and the Programme Manager - Construction Roll Out will build collaborative relationships with the customer project teams. The position comes with a strong salary, car allowance and benefits package. Sample responsibilities include but are not limited to: Concept and Solution Design • Working collaboratively with the design and engineering team you will work to produce a concept that harnesses the company’s strength in preassembly, ensuring we can safely deliver a fully assembled unit., • You will produce a customer plan detailing how we will transport, deliver and install for individual customers. You will ensure the commercial plan reflects this. Warehouse Operations • You will oversee the warehouse operations for your assigned programs., • You will maintain weekly stock counts and understand any variances in inventory., • Your team will manage the kitting process physically and systematically ensuring assembly teams are supplied with equipment in a timely manner to maintain the assembly schedule. Site Assembly Operations • Through the assembly team you will ensure units are assembled correctly and to the correct quality standards., • You will ensure the assembly schedule is planned to meet the despatch and install plan., • The team under your leadership will ensure all systems are maintained in a timely manner, providing reliable data., • You will ensure a robust QC process is in place prior to loading out of all units. Contract Manager Management • You will manage Contract Managers who, as the customer’s first point of contact, are ambassadors for the company / group., • In conjunction with the commercial management team, you will review commercial performance weekly, ensuring the contract managers are delivering expected margin. You will hold monthly reviews with all customers to temperature check satisfaction. End to end Supply Chain Management • You will understand the stock demand and the end-to-end procurement plan., • You will review stock profile and flag any risk to program at the earliest point. Financial Performance and Reporting • Monitor contract profitability and revenue performance., • Report weekly P and L performance and KPI data for all operations., • Maintain all KPI data for operations and use this data to support continuous improvement across all operations, contracts and sites., • Work with teams to analyse margins, cost drivers, and profitability by project and customer. Customer Ownership • Work closely with the operations teams to ensure service delivery aligns with commercial commitments., • Build and maintain relationships across the full customer base. Skills & Experience Required • 5+ years of experience in logistics, supply chain, operations, or program management. · Strong knowledge of transportation management, warehousing, inventory control, preassembly and distribution operations., • Proven experience managing large-scale logistics programs or operational projects., • Excellent analytical, organizational, and problem-solving skills., • Strong communication and stakeholder management abilities., • Proficiency in MRP systems, transportation management systems (TMS), warehouse management systems (WMS), and Microsoft Excel., • Ability to manage multiple priorities in a fast-paced environment. Location: Doncaster / Rotherham / London / Site, Plus One Day per week remote / home working Salary: Competitive with Benefits Start: ASAP Status: Permanent, Full Time Ref: IB260502

This is an excellent opportunity for a Program Manager (DRS /Exchange for Change) to join a truly exceptional manufacturing and logistics provider at a key time in their growth. Our client supplies a wide range of manufacturing, warehousing, distribution and installation services to many household name, blue chip companies in the retail, hospitality and banking sectors. They have recently moved into a purpose built, state of the art facility that substantially increases and enhances their ability to deliver service excellence to both existing and future customers. The Program Manager (DRS) is responsible for successfully delivering major rollout programs, via the company’s wider logistics framework. He or she will oversee the Contract Managers, warehouse and assembly teams to deliver a profitable program, while exceeding customer expectation. They will own the end-to-end reporting of the program, providing regular communications on service, cost, profitability and customer satisfaction. This is a customer facing role and the Program Manager (DRS) will build collaborative relationships with the customer project teams. The position comes with a strong salary, car allowance and benefits package. Sample responsibilities include but are not limited to: Concept and Solution Design • Working collaboratively with the design and engineering team you will work to produce a concept that harnesses the company’s strength in preassembly, ensuring we can safely deliver a fully assembled unit., • You will produce a customer plan detailing how we will transport, deliver and install for individual customers. You will ensure the commercial plan reflects this. Warehouse Operations • You will oversee the warehouse operations for your assigned programs., • You will maintain weekly stock counts and understand any variances in inventory., • Your team will manage the kitting process physically and systematically ensuring assembly teams are supplied with equipment in a timely manner to maintain the assembly schedule. Site Assembly Operations • Through the assembly team you will ensure units are assembled correctly and to the correct quality standards., • You will ensure the assembly schedule is planned to meet the despatch and install plan., • The team under your leadership will ensure all systems are maintained in a timely manner, providing reliable data., • You will ensure a robust QC process is in place prior to loading out of all units. Contract Manager Management • You will manage Contract Managers who, as the customer’s first point of contact, are ambassadors for the company / group., • In conjunction with the commercial management team, you will review commercial performance weekly, ensuring the contract managers are delivering expected margin. You will hold monthly reviews with all customers to temperature check satisfaction. End to end Supply Chain Management • You will understand the stock demand and the end-to-end procurement plan., • You will review stock profile and flag any risk to program at the earliest point. Financial Performance and Reporting • Monitor contract profitability and revenue performance., • Report weekly P and L performance and KPI data for all operations., • Maintain all KPI data for operations and use this data to support continuous improvement across all operations, contracts and sites., • Work with teams to analyse margins, cost drivers, and profitability by project and customer. Customer Ownership • Work closely with the operations teams to ensure service delivery aligns with commercial commitments., • Build and maintain relationships across the full customer base. Skills & Experience Required • 5+ years of experience in logistics, supply chain, operations, or program management. · Strong knowledge of transportation management, warehousing, inventory control, preassembly and distribution operations., • Proven experience managing large-scale logistics programs or operational projects., • Excellent analytical, organizational, and problem-solving skills., • Strong communication and stakeholder management abilities., • Proficiency in MRP systems, transportation management systems (TMS), warehouse management systems (WMS), and Microsoft Excel., • Ability to manage multiple priorities in a fast-paced environment. Location: Doncaster / Rotherham / London / Site, Plus One Day per week remote / home working Salary: Competitive with Benefits Start: ASAP Status: Permanent, Full Time Ref: IB260502

Remote or hybrid remote/London office About us: We’re a fast growing AI startup on a mission to help midmarket businesses transform how work gets done. We’ve built a factory for custom operations agents. The factory builds Virtual Agents: software workers with AI reasoning that complete complex workflows end-to-end, directly in customer tools. There’s no tech integration, process change or upfront cost. Onboarding is white-glove, takes a matter of days, and customers pay only for delivered value. This makes Virtual Agents the lowest risk way to automate complex manual work. And it makes Unitary the first company delivering Palantir-grade AI deployment with the unit economics of software - enabling us to reach the midmarket at scale. Today we’re focused on commercial insurance, marketplaces and primary healthcare. But the potential for Virtual Agents goes far beyond. We closed $15M Series A funding in 2024, and we’re backed by some leading names in AI (Plural and Creandum). We’re working with world-class clients such as Substack, Trustpilot, Depop, Sony Interactive Entertainment and many more. This is an exciting opportunity to join a well-funded startup at a crucial stage of growth, and to play a significant part in turning frontier AI technology into real world value. About the role: We’re seeking an experienced Senior Product Manager to shape Virtual Agents at a critical stage of its growth. Reporting to the VP Product, you will have ownership over a core part of the Virtual Agents product, from the core automation technology and customer experience to the onboarding and human-in-the-loop operations that support them. In addition to working with our AI teams on the core tech, you’ll collaborate with all parts of the business to build and scale Virtual Agents: the sales experience, onboarding journey and support operations are critical parts of the product. You will: • Set and own the direction of a meaningful part of the Virtual Agents product in line with our product strategy. Our products use cutting edge AI technology to automate critical, high-volume and complex processes, so you’ll need to get into the technical details and bring precision and analytical rigour to product decisions, • Own the entire product lifecycle, spanning both the core technology and the commercial/operational elements required to market, sell and deliver it at scale, • Develop a deep understanding of our customers, domains and competitive landscape across multiple verticals, • Collaborate across the business to execute successfully on your plans - ensuring products are built right, sales and marketing teams are enabled, and delivery teams can scale smoothly, • Work closely with the VP Product to help define and refine the overall product strategy About you: • 4+ years’ experience in product management, working on complex B2B products, ideally in AI or automation, and ideally within a startup/scale-up or early-stage context, • Exceptional analytical skills to break down complex challenges in systematic ways, getting to the core of any problem you’re given, • Experience contributing to strategy in greenfield or rapidly evolving environments, • Proven track record as an executor: great at working with engineers, designers, operators and marketers to build impactful products and drive key metrics, while ensuring nothing slips through the cracks, • A precise and confident communicator, able to set clear direction internally and comfortable representing us with senior stakeholders at customer organisations, • Self-motivated, flexible, and low-ego. You thrive in fast-paced, rapidly evolving environments, and are happy to roll up your sleeves across the business - whether that’s supporting customer delivery or creating sales materials, • Competitive salary, commission and equity package, • Lots of autonomy and opportunities for growth, • Flexible hours and location, with a monthly coworking budget or option to use our London office, • Occupational pension (location dependent)location d, • Generous paid parental leave, • Generous paid sick leave, • Annual budget for your professional development and growth, • Annual budget for your individual health and wellness, • Quarterly team offsites to London and other exciting destinations in Europe

Job Title: Weapons & Ammunition Management (WAM) Project Manager Location: Nigeria Hours: Full Time Contract Type: Permanent Salary: Competitive, dependent on experience Reports To: WAM West Programme Manager (PM) Direct Reports: WAM West Operations Manager, National team – Ops, Finance and Administration Key Internal Contacts/Relationships: The WAM Directorate – Director of WAM, WAM West PM, RFM, WAM HR Key External Contacts/Relationships: Military, Police, ECOWAS, Embassies (specifically the US, UK, Dutch) Job Purpose: Leading an enthusiastic country team within the WAM Directorate. Developing existing projects and expanding on new developments. HALO is the leading global NGO addressing the impact and drivers of conflict in 30 countries and territories, with over 8,000 staff. Most of our staff are local employees and include a growing number of women. Our primary duty is to serve people affected by conflict, clearing landmines and the explosive remnants of war that threaten lives and livelihoods long after fighting has finished. We make land safe where war has ended, while also assisting those affected by active conflict and endemic violence. HALO addresses human suffering caused by armed violence in some of the world’s most fragile places, securing weapons and ammunition and working with both state and community actors to reduce the prevalence of armed violence. The HALO Trust began work in weapons and ammunition management (WAM) in 2011, in Côte d’Ivoire. Since then, work has expanded into 12 countries, including Nigeria in 2021. The WAM Directorate currently operates 17 contracts from institutional and private donors for projects across two of HALO’s Strategic Goals. To date, HALO’s global WAM projects have built and refurbished 344 armouries and explosive storage facilities, marked and registered over 61,000 weapons, and trained nearly 1,500 national security force personnel in safe storage and disposal of at-risk weapons and ammunition. This is a great opportunity to join or progress in the WAM directorate with a dynamic group of technical specialists, project management and delivery staff. HALO is seeking to recruit a Weapons and Ammunition Management Project Manager (WAM PjM) who will oversee and manage the Nigeria project’s activities. They must have proven experience in project management, ideally including within high security environments. The WAM PjM is responsible for day-to-day management and delivery of project outputs and is the main focal point for external stakeholder engagement. They must ensure that contractual obligations are met and that project activities are conducted in the safest and most efficient manner possible, particularly in accordance with international standards, HALO’s SOPs, regulations and policies, as well as Nigerian laws. The WAM PjM will be based in the HALO office/guest house in Abuja but required to make visits to other locations in Nigeria, including high security in the North East. They will also be required to visit countries in the ECOWAS region in support of the West Africa region. • Plan and manage the project’s grants including operational delivery and other contractual objectives including quality assurance, monitoring and evaluation, and general oversight through field visits to project locations, across Nigeria but including the high security zones of the North East., • Compile and submit internal and external reports in coordination with the Regional Support Officer and WAM PM, as required and in line with contractual obligations., • Pursue and develop new funding opportunities in Nigeria with support from the WAM PM, WAM Donor Relations Manager and other HALO HQ departments., • Ensure all project activities and tasks are conducted in compliance with HALO and donor policy., • Manage the project’s finances in coordination with the WAM PM, the International and Regional Finance Managers, including budgeting, forecasting and monitoring of expenditure in accordance with donor and HALO global financial policies., • Manage the procurement, supply levels, and movements of associated WAM equipment., • Lead the project’s stakeholder engagement, particularly with diplomatic missions in Nigeria, national authorities and government departments, CSOs and I/NGOs., • Plan, coordinate and manage HALO and external visits to the project, including global specialists for project delivery. This may include arranging travel, accommodation and briefing visitors on the project and security situation., • Manage the training, employment and vetting of project staff and beneficiaries (where applicable)., • Represent HALO during major engagements with government institutions or partner events such as workshops or round table meetings., • Manage staff welfare, including morale, motivation, and discipline in compliance with HALO policy and relevant local employment laws., • Ensure HALO’s presence in Nigeria is compliant with all relevant national laws and regulations. General: • Uphold HALO’s core values and standards, promoting its ethos and mission statement., • Ensure familiarity with and adherence to all HALO policies and procedures, especially the code of conduct and safeguarding, • Three years of international project management experience, ideally within high security environments., • Strong IT skills, highly proficient in the use of Microsoft Office., • Experience of working with government institutions and ministries., • Experience managing and leading teams of national and international staff., • Experience developing, monitoring and managing budgets., • Exceptional organisational skills and ability to manage multiple deadlines., • Experience monitoring project performance against indicators., • Exceptional interpersonal and communication skills, including experience briefing embassy or high-level government representatives., • Strong numeracy and IT skills essential., • Fluent written and spoken English. Desirable Requirements: • Recent work experience in Nigeria., • Experience with weapons and/or management (civilian, military or law enforcement)., • Proficient knowledge and application of International Ammunition Technical Guidelines., • Experience working alongside host-nation security forces, particularly training., • Experience of managing international research projects related to security or arms control., • Work experience in the WAM, armed violence reduction or security sector reform context., • Experience in international development., • Experience working on projects relating to gender and women’s empowerment. Travel Requirements: • Travel around Nigeria is required, mainly the Northeast, however visits to Lagos and other primary cities will be necessary., • Monthly living overseas allowance (LOA), • Free accommodation in a rented HALO apartment or house, • 49 days annual leave per year, increasing to 56 days after 2 years’ service., • Three economy return flights to the member’s official home address, • Private medical health insurance, • Insurance package: life assurance and emergency medical insurance, including evacuation and repatriation. To Apply: Please submit a CV (no more than 2 pages) and a cover letter (no more than 1 page) outlining how your experience matches the key skills and competencies required by 07/04/2026. Applications without a cover letter tailored to this position will not be considered. We reserve the right to amend the closing date depending on the number of applications received. The HALO Trust is an Equal Opportunity Employer and does not discriminate against any applicant for employment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. The HALO Trust is committed to attracting, developing, and retaining talented individuals from a wide range of backgrounds, experiences, and perspectives. The HALO Trust is committed to ensuring that it provides a safe and trusted environment which safeguards and promotes the welfare and wellbeing of anyone who comes into contact with, or is part of, the Charity, with a zero-tolerance approach to behaviours which challenge this.

SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is costing the world >$10 trillion annually and growing by 15% p.a. - we invite you to be part of the solution! We are hiring a Senior Technical Program Manager to embed into Base Platform and bring clarity to that complexity. You will partner closely with the Product Manager, Engineering Manager and their Tech Leads to drive the when and how of the group's roadmap. That means sequencing the work, surfacing risk early, holding cross-team commitments together, and making sure that what gets shipped lands cleanly across every dependent surface. This role owns program outcomes, not status reports. You will think in systems, work in mechanisms, and earn trust by removing friction the team did not know was costing them time. Here's how you'll make a difference: Own end-to-end delivery for Base Platform programs spanning identity, provisioning, and the operational health of the platform itself. Partner with Product Management and GTM stakeholders on platform changes that have customer-facing impact, making sure rollouts, communications, and external commitments stay in lockstep with engineering delivery. Drive multi-team migrations and platform changes where downstream consumers, external commitments, and legacy constraints all need to land in the right order. This is the kind of work where a missed dependency costs months. Run the operational backbone of the group: dependency mapping, risk surfacing, decision logs, change communication, and the rituals that keep large engineering efforts honest Build the muscle for clean handoffs between Base Platform and the teams that consume it, so platform changes never arrive as surprises Bring rigor to how we measure delivery health, and use it to drive change rather than produce reports What makes you a great fit: You have run complex, cross-functional technical programs and can point to ones where the technical decisions were yours to shape, not just to track You hold your own in deep engineering conversations. You do not need to write the code, but you need to understand what is being argued about and why it matters You know how to bring structure to ambiguity without over-engineering it. Your default is the lightest mechanism that solves the problem You have worked on platform, infrastructure, identity, or API-style domains where the consumers of your work are other engineering teams You have managed migrations or sunsets with real downstream impact, and you know how to land them without breaking trust You communicate directly. Short sentences, clear asks, no filler. You write decisions down and you make sure the right people see them You are comfortable in Jira, Confluence, and the rest of a modern engineering toolchain, and you are opinionated about how they should be used Nice to have Background in identity systems, API platforms, or developer experience Experience inside a SaaS company through a phase of platform consolidation or modernization Familiarity with SLO/monitoring practice as a delivery signal, not just an SRE artifact What success looks like 3 months. You are embedded with the Base Platform engineering leadership, have a clear read on every active program, and have started reshaping how the group plans, tracks, and communicates delivery. 6 months. You are the trusted operating partner for the group. In-flight initiatives that were drifting are landing predictably, and the cross-team dependencies that used to surprise us are surfacing weeks earlier. 12 months. Base Platform is delivering with a rhythm other groups want to copy. The mechanisms you built are running themselves, and you are picking the next compounding problem to solve. What we offer* Work/Life balance: Flexible hours, 33 vacation days Wellbeing and financial support: Access to Open Up, corporate discounts Connection & community: Virtual events, collaborative team activities, and opportunities for local meet-ups And the list goes on: Tech equipment, referral bonuses, dog-friendly HQ *Perks and benefits listed above are for full-time employees and may vary slightly by office location. These are just a sample — you'll learn more during the interview process. About Us At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioural science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs like Highland Europe and Global Founders Capital, we’re rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us. If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you!

About the role Environment Bank is on an exciting journey, optimising our structure, processes and governance to support rapid growth. As a Project Manager covering the North or South of England, you will play a pivotal role in governing, shaping, and overseeing the successful delivery of habitat creation and enhancement projects. This role goes beyond day-to-day delivery management: you will act as a guardian of process, quality, and project discipline, ensuring that all projects at any stage in their lifecycle adhere to Environment Bank’s governance framework, project controls, and lifecycle standards. You will work closely with ecologists, habitat delivery specialists, land managers, and wider stakeholders to embed a robust, repeatable way of working across the project portfolio. You will own the end-to-end project lifecycle, from early design and legal processes through capital works and into long-term asset management. You will also support the setup and ongoing management of complex sites, ensuring visibility, traceability, and strong control across all activities. Capital works may include the creation and enhancement of woodland and scrub, species-rich grassland, wetland habitats, and associated infrastructure. Responsibilities Governance, Process & Project Controls • Act as the primary governance and process enforcer across all projects in your region, ensuring adherence to Environment Bank’s project management framework, standards, and gateway requirements., • Own and manage the full end-to-end project lifecycle, including gateway approvals, assurance activities, and documentation., • Establish and maintain strong project controls, including risk, schedule, cost, change, and quality management., • Lead the creation, maintenance, and optimisation of project processes to improve visibility, traceability, and organisational control., • Provide oversight across multiple concurrent projects, ensuring they are well-governed, compliant, and progressing in line with agreed methodologies. Planning, Delivery & Oversight • Provide top level oversight of all projects in your region becoming the single point of contact and information for the national programme manager and Ops Director., • Develop and own the integrated, end-to-end project plan, coordinating inputs from ecologists, habitat creation specialists, consents managers, and contractors., • Monitor and support the setup and ongoing management of complex habitat bank sites, ensuring robust planning, sequencing, and operational readiness., • Chair project meetings, drive decision-making, and maintain high-quality communication across multidisciplinary teams., • Manage the project risk register, programme, and assurance schedule, ensuring proactive mitigation and escalation where required., • Ensure safe delivery of all works, promoting a positive safety culture and ensuring compliance with relevant legislation and internal standards. Commercial & Financial Management • Set, manage, and monitor project budgets across the full lifecycle, ensuring accurate forecasting, cost control, and financial governance., • Oversee contractor performance, KPIs, and delivery quality, ensuring works meet specification, timescales, and budget. Reporting & Continuous Improvement • Provide clear, timely reporting on project progress, risks, issues, and performance to internal stakeholders., • Maintain accurate and up-to-date project information across relevant systems and tools., • Lead lessons-learned activities, ensuring insights are captured, shared, and embed with the prog manager into future ways of working., • Contribute to continuous improvement initiatives, helping to refine processes, strengthen governance, and enhance project delivery capability across the organisation. Essential • Proven ability to lead and govern multidisciplinary project teams, ensuring strong project control and adherence to process., • Experience managing project controls functions, including planning, estimating, financial control, and commercial management., • Excellent communication and presentation skills, with the ability to influence, challenge, and drive action across diverse stakeholders., • Strong project management capability, with a deep understanding of both the technical and behavioural aspects of programme delivery., • Experience delivering projects with consent/permit restrictions and/or seasonal constraints., • Demonstrable experience in risk management and structured project governance., • Full UK clean driving licence and willingness to travel for regional site visits and events. Desirable • APM accredited or equivalent., • Educated to degree level in a relevant subject, or equivalent professional experience., • Experience in habitat creation, restoration, or nature recovery projects, ideally in a project management capacity. As an organisation, we believe that work should be fulfilling, inspiring, and balanced, so we’re creating a space where our team can thrive, both personally and professionally – providing flexible working arrangements, mental wellbeing support, and more. We offer... 🎁Performance-based annual bonus up to 10% of salary 💸Pension scheme with employer-matched contributions at 6% of salary 🏖️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day ➕ Option to purchase 5 additional days of annual leave after probation 🏡 Hybrid flexible working option 💼 Regional and departmental team co-working days 🌞 Expenses-paid whole company meet twice a year 🎗️ Team fundraising and charity events 🎓 Ongoing career development with training and mentoring 🩺 Medical cash back scheme to cover everyday healthcare costs 🧠 Employee assistance mental wellbeing support ❤️‍🩹️ Enhanced sickness pay allowance

DXC Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. As our SAP Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates a global business on a single SAP platform. That system supports multiple countries, time zones, and business-critical processes, so delivery really matters. Youll need to be comfortable switching between conversations with senior executives and deep operational discussions with architects and delivery teams. Youll be the customers go-to person for everything related to SAP service delivery: performance, stability, improvements, and escalation. A large proportion of delivery is handled by offshore teams, so a big part of the role is successfully bridging that model with a demanding, on-site customer setting expectations, maintaining quality, and keeping trust high. What Youll Be Doing Service Management Own the day-to-day service relationship for a single SAP account Run monthly and quarterly service reviews, clearly presenting performance and driving actions through to closure Track SLAs and KPIs, spotting trends early and addressing issues before they become problems Manage incidents and escalations end to end coordinating multiple teams, keeping the customer informed, and restoring service quickly Keep service documentation up to date, including service catalogues, operating procedures, and risk registers Customer Relationship Build strong relationships across the customer organisation, from operational leads to senior leadership Turn customer priorities into clear, actionable inputs for delivery teams Identify risks to service quality or customer satisfaction early and put practical mitigations in place Act as a strong internal advocate for the customer, while still holding delivery teams accountable Delivery Oversight Lead the transition from project delivery into live support ensuring knowledge transfer is effective, entry criteria are met, and the service model is genuinely ready Be the main interface between the customer and offshore delivery teams, translating requirements clearly and managing expectations on both sides Navigate the realities of a distributed delivery model: time zones, communication rhythms, and quality control without direct line of sight Play an active role in change management, assessing service impact and ensuring customers are fully informed Drive continual service improvement spotting opportunities to improve quality, efficiency, or cost and helping turn ideas into action Commercial Awareness Understand the commercial setup of the engagement and flag risks to scope or margin early Support contract renewals and extensions by maintaining a clear view of performance and customer sentiment Identify growth opportunities and pass them to the account team with meaningful context What Were Looking For Proven track record in SAP service delivery or managed services, with a solid understanding of how SAP support operations work in practice Hands-on experience transitioning SAP projects into BAU support you know what good looks like and how to protect the customer during handover Experience supporting global SAP environments running on a single instance, with a clear understanding of cross-country impact, data governance, and change risk Proven experience working with offshore delivery teams, managing quality and performance across time zones A track record of managing senior customer relationships and handling difficult or high-pressure conversations professionally Good understanding of SAP landscapes (ECC or S/4HANA), common integration patterns, and the difference between functional, technical, and Basis issues Experience owning SLAs, running service reviews, and reporting on performance with credibility Calm and confident when things go wrong you can own an escalation and communicate clearly Strong commercial awareness, including contracts, scope, and cost Nice to Have ITIL Foundation (or higher) Experience with S/4HANA Public Cloud and/or SAP BTP Background in consulting or a systems integrator Familiarity with SAP support tools such as SAP for Me, Cloud ALM, or Solution Manager Working Pattern This is a hybrid role, but it leans heavily toward being on-site. You should expect to be with the customer three or more days a week on average, with increased presence during key periods such as go-lives, service transitions, or major incidents. Youll effectively become part of the customers extended organisation, so relationship-building and visibility on-site are just as important as delivery expertise. Why DXC Technology? At DXC, we believe in empowering our people to drive meaningful change. Our investment in our people, our customers, and operational excellence is what fuels our continued success. Youll be part of a high-profile, single-customer engagement where you can genuinely make an impact and take real ownership of delivery. Youll also benefit from the support of a well-established internal SAP practice, with deep functional, technical, and cloud expertise, alongside clear progression opportunities into senior delivery leadership or account management roles. In addition, DXC offers a competitive salary, bonus, and a flexible benefits package designed to support you both professionally and personally including pension, private medical cover, and wellbeing programmes. If you're looking for a role where you can take ownership, make a visible impact, and grow your career within a supportive and forward-thinking organisation, wed love to hear from you. TPBN1_UKTJ

QHSE Manager - Multi-Site Operations Doncaster | £Competitive | Company Car | Bonus | Excellent Benefits Escape Recruitment is delighted to be supporting our client with the recruitment of a QHSE Manager to join their growing UK team. This is an excellent opportunity for an experienced QHSE professional, or a strong Senior HSE Advisor ready to take the next step into a management-level role. Working across multiple operational sites, you'll play a key role in supporting managers, engineers and operational teams to improve safety performance, strengthen quality standards and drive continuous improvement initiatives. This is not a desk-based compliance role. You'll be visible across the business, building relationships, coaching stakeholders and providing practical support to ensure safe and effective operations. Key Responsibilities • Conduct regular site visits, inspections and audits Lead incident and near-miss investigations Support operational teams with risk management activities Coach managers and employees on safe working practices Drive quality, safety and environmental improvements Support ISO management systems and compliance activities Build strong working relationships across operational teams * Promote a positive and proactive safety culture What We're Looking For • Experience within a Health & Safety, QHSE or SHE role Background within engineering, manufacturing, industrial, utilities or technical service environments Experience supporting multiple sites or operational teams Strong investigation and root cause analysis experience Lead Auditor qualification or ISO auditing experience Excellent communication and stakeholder management skills Full UK driving licence * Comfortable travelling nationally with regular overnight stays What's On Offer • Competitive salary Company car Annual bonus Generous pension scheme 33 days annual leave Ongoing training and development Genuine career progression opportunities * Laptop and mobile phone If you're looking for a varied operational role where no two weeks are the same, we'd love to hear from you

Quality Manager (TQM) - Permanent - Doncaster Manufacturing and Distribution £50,000 - £55,000pa Our leading client are seeking an Quality Manager (TQM) who will lead the Quality Assurance strategy across the organisation - driving a culture of continuous improvement, operational excellence, and compliance with ISO standards. The role will focus on reducing errors, improving processes, and embedding quality across all functions, including operations, sales, and procurement. Duties • Lead and implement the company’s Quality Assurance strategy aligned with business objectives., • Drive a culture of continuous improvement across all sites and departments., • Identify high-risk or high-error areas and implement targeted improvement plans., • Facilitate Kaizen events, Lean projects, and Six Sigma initiatives to improve operational efficiency and reduce waste., • Lead cross-functional problem-solving workshops involving production, quality, and operational teams., • Promote structured root cause analysis and sustainable corrective actions., • Plan and carry out BSI internal audits across the organisation (ISO 9001, 14001, 45001 as applicable)., • Ensure compliance with all relevant quality standards and regulatory requirements., • Support external audits and maintain certification readiness. Experience • Proven experience in a Quality / TQM / Continuous Improvement leadership role., • Strong knowledge of ISO standards (ISO 9001 essential; 14001/45001 desirable)., • Experience delivering Lean, Six Sigma, or Kaizen initiatives., • Ability to analyse data and drive decisions using KPI trends., • Strong leadership and influencing skills. Qualifications • Degree or equivalent in Engineering, Quality, or related discipline (desirable)., • Lean Six Sigma (Green Belt / Black Belt) preferred., • Internal Auditor qualification (ISO standards) desirable. If you are interested in this opportunity, please apply now and a member of our team will contact you. Start People ltd is acting as an employment agency in relation to this role - OPSPT

Logistics Planning & Customer Service Team Leader Cement & Packed Products Business - Office Based Are you a strategic logistics leader ready to shape a high‑impact, centralised function at the core of our operations? We’re looking for a proactive and forward‑thinking manager to build and lead our Planning & Order Taking team.This is your opportunity to drive innovation, enhance our customer experience, and deliver real improvements across our logistics network. If you thrive in a dynamic environment, enjoy solving complex challenges, and want to make a tangible difference, we’d love to hear from you. What You’ll Be Doing Build and lead a new centralised planning and order‑taking function, setting the vision and driving best practice. Define and implement logistics excellence across processes, technology, systems, and automation. Optimise routing, scheduling and load planning to enhance delivery performance and reduce cost. Ensure robust and compliant order‑taking processes, preventing load contamination and minimising operational risk. Collaborate closely with internal teams to align transport plans with supply chain and customer requirements. Embed a culture focused on delivering excellent customer service Ensure a Continuous Improvement process exists to maintain excellent customer service Manage performance of transport providers, including both own‑fleet and third‑party hauliers. Drive key delivery metrics, including OTIF (On Time In Full). Resolve service issues and implement long‑term solutions to maintain excellent customer satisfaction. Lead continuous improvement initiatives to increase reliability, efficiency, and service quality. Build strong relationships with hauliers, logistics partners and customers. Create a seamless, positive customer experience through efficient order handling and communication. Manage all communications into the Logistics Control Tower, ensuring SLA adherence. Work cross‑functionally to align goals, priorities and performance expectations. What You’ll Bring A pragmatic, resilient mindset with a structured approach to problem‑solving Strong working knowledge of relevant road transport legislation Clear, confident communication skills A passion for continuous improvement and great customer service Excellent numeracy, literacy, and attention to detail Experience with logistics planning tools and systems Strong stakeholder management and relationship‑building abilities A customer‑first mindset with a focus on adding value Ability to collaborate, influence and drive positive change A commitment to developing, leading and motivating a high‑performing team Your Functional Strengths Proven experience leading a centralised logistics planning or order‑taking team Proven experience in managing a customer service or logistics order taking team Demonstrable capability of leading large teams An inquisitive approach to always wanting to drive improvements Experience of continuous improvement methodologies Deep understanding of logistics planning systems, routing tools, and end‑to‑end processes Experience & Qualifications (Desirable) Business degree or equivalent experience Transport Certificate of Professional Competence (CPC) Chartered Membership of the Chartered Institute of Logistics & Transport (CMILT)If you’re ready to shape the future of our logistics capability and lead a function that truly makes an impact, we’d love to hear from you. Why Tarmac We don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including: Bonus scheme Enhanced holiday entitlement Contributory pension scheme Access to the Tarmac Reward website with discounts on retailers, holidays, etc. Access to our Employee Assistance helpline for free and confidential advice Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause Training and development opportunitiesTarmac is committed to being a Forces‑friendly employer.If you’re coming from a military background, we’ll support your transition and help you build a successful career with us. We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you. Ready to build your future? Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long! #Tarmac #TarmacCareers Tarmac Trading Limited

This is an excellent opportunity to join a truly exceptional manufacturing and logistics provider at a key time in their growth. Our client supplies a wide range of manufacturing, warehousing, distribution and installation services to many household name, blue chip companies in the retail, hospitality and banking sectors. They have recently moved into a purpose built, state of the art facility that substantially increases and enhances their ability to deliver service excellence to both existing and future customers. The Program Manager (DRS) is responsible for successfully delivering major rollout programs, via the companys wider logistics framework. He or she will oversee the Contract Managers, warehouse and assembly teams to deliver a profitable program, while exceeding customer expectation. They will own the end-to-end reporting of the program, providing regular communications on service, cost, profitability and customer satisfaction. This is a customer facing role and the Program Manager (DRS) will build collaborative relationships with the customer project teams. The position comes with a strong salary, car allowance and benefits package. Sample responsibilities include but are not limited to: Concept and Solution Design Working collaboratively with the design and engineering team you will work to produce a concept that harnesses the companys strength in preassembly, ensuring we can safely deliver a fully assembled unit. You will produce a customer plan detailing how we will transport, deliver and install for individual customers. You will ensure the commercial plan reflects this. Warehouse Operations You will oversee the warehouse operations for your assigned programs. You will maintain weekly stock counts and understand any variances in inventory. Your team will manage the kitting process physically and systematically ensuring assembly teams are supplied with equipment in a timely manner to maintain the assembly schedule. Site Assembly Operations Through the assembly team you will ensure units are assembled correctly and to the correct quality standards. You will ensure the assembly schedule is planned to meet the despatch and install plan. The team under your leadership will ensure all systems are maintained in a timely manner, providing reliable data. You will ensure a robust QC process is in place prior to loading out of all units. Contract Manager Management You will manage Contract Managers who, as the customers first point of contact, are ambassadors for the company / group. In conjunction with the commercial management team, you will review commercial performance weekly, ensuring the contract managers are delivering expected margin. You will hold monthly reviews with all customers to temperature check satisfaction. End to end Supply Chain Management You will understand the stock demand and the end-to-end procurement plan. You will review stock profile and flag any risk to program at the earliest point. Financial Performance and Reporting Monitor contract profitability and revenue performance. Report weekly P and L performance and KPI data for all operations. Maintain all KPI data for operations and use this data to support continuous improvement across all operations, contracts and sites. Work with teams to analyse margins, cost drivers, and profitability by project and customer. Customer Ownership Work closely with the operations teams to ensure service delivery aligns with commercial commitments. Build and maintain relationships across the full customer base. Skills & Experience Required 5+ years of experience in logistics, supply chain, operations, or program management. Strong knowledge of transportation management, warehousing, inventory control, preassembly and distribution operations. Proven experience managing large-scale logistics programs or operational projects. Excellent analytical, organizational, and problem-solving skills. Strong communication and stakeholder management abilities. Proficiency in MRP systems, transportation management systems (TMS), warehouse management systems (WMS), and Microsoft Excel. Ability to manage multiple priorities in a fast-paced environment. Location : Doncaster / Rotherham / London / Site, Plus One Day per week remote / home working Salary : Competitive with Benefits Start : ASAP Status: Permanent, Full Time Ref: IB260502 TPBN1_UKTJ

Are you an experienced leader within children’s residential care looking for your next challenge? Deputy Manager looking to step into your first management role? We are recruiting for a Registered Manager to lead a children’s residential home supporting young people with Emotional and Behavioural Difficulties (EBD). This is an opportunity to join a provider committed to delivering safe, therapeutic and child-centred care environments where young people can thrive. The Role As Registered Manager, you will be responsible for the overall leadership and day-to-day management of the home, ensuring the highest standards of care, safeguarding and compliance are consistently maintained. You will lead and develop a stable staff team while creating a nurturing and structured environment that promotes positive outcomes for children and young people. Responsibilities • Overall management of the residential home, • Ensure compliance with Ofsted regulations and Children’s Homes Regulations, • Lead safeguarding practices and promote child welfare, • Manage and develop staff performance, supervision and training, • Maintain high standards of care planning, risk management and documentation, • Build positive relationships with young people, families and external professionals, • Manage rotas, staffing levels and operational performance, • Drive positive outcomes for children and maintain a therapeutic culture within the home, • Prepare for and manage Ofsted inspections Essential Requirements • Minimum Level 3 Diploma in Residential Childcare, • Level 5 Diploma in Leadership & Management for Residential Childcare (or working towards), • Previous experience within children’s residential care, • Experience supporting children with EBD, trauma or challenging behaviours, • Strong safeguarding and leadership knowledge, • Good understanding of Ofsted regulations and compliance, • Full UK driving licence Desirable • Previous Registered Manager or Deputy Manager experience, • Experience within therapeutic or trauma-informed environments, • Strong knowledge of behaviour management and attachment-informed practice What We Offer • Competitive salary package, • Supportive senior management structure, • Ongoing training and professional development, • Career progression opportunities, • Opportunity to make a genuine difference to young people’s lives If you are passionate about improving outcomes for vulnerable children and leading high-quality residential care services, we would love to hear from you

Welcome to FCMS! Post: Salaried GP Pay: £49.18 - £55.78 per hour depending on experience Golden hello £2500 offered paid in instalments over first 6mths pro rata Hours: Negotiable - Full time is 37 hours Accountable to: Associate Director of Clinical Services Clinically Reports to: Head of Clinical Workforce Location: The Urgent Treatment Centre (UTC) Doncaster Royal Infirmary Armthorpe Road DN2 5LT CLOSING DATE: 14 TH JUNE 2026 * Please note that our roles are not being considered for sponsorship at this time* We are looking for a highly skilled GP with experience in an urgent or Primary Care setting to work across our services in Doncaster. The successful candidate will work closely with the clinical manager to support with Clinical Governance, audits and development of our urgent and emergency services. Opportunities to assist with recruitment, training, supervision and professional development will be available. When clinical, they will act as the senior clinician on duty, to assist with clinical and operational queries and escalation. We are a high-performance team with complimentary talents and skills, who consistently show high levels of innovation, focusing on the best quality of care for our patients. We pride ourselves on an open and honest culture and show dedication towards peer support, maximizing individual strength and personality, valuing new ideas to help strengthen and celebrate what a great service we offer! Main duties of the job The post holder will work as part of a multi-disciplinary team of professional and administrative colleagues, working in a range of Planned and Urgent Care services within Doncaster, with the flexibility to be available across different sites, and providing remote support if the need arises. You will provide consultations and appropriate clinical management of patients attending with injury and illness to services, either face to face or virtually. As well as broad clinical practice within supportive, dynamic teams, the post includes regular dedicated time for Continuing Professional Development and study leave. The post holder also has additional responsibilities: 1. The role will provide additional mentorship and support to new and evolving roles in our clinical workforce and to clinical trainees of all professions. 2. The role will contribute to the Clinical Governance agenda within the specified location/Business Unit. 3. The role will contribute to clinical innovation across the organisation, including development of the current UTC service at Doncaster, in line with the NHS long term plan and UTC model 4. The role will contribute to clinical digital developments and integration across the organisation. The role will play a pivotal part in developing partnerships with relevant stakeholder organisations ensuring effective care pathways. Our key expectations are: Self-awareness Living authentically Adaptability- Being ready to adjust depending on the situation Openness What you see is what you get Positivity with a real sense of being able to strive for the impossible Generosity of spirit- Everyday should be an opportunity to act with kindness Ability to have fun Taking the role seriously, whilst being yourself Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next. Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA: Fun: People rarely succeed unless they are having fun. Happiness is healthy! Awesome: We arent here to be average, were here to be awesome! Humble: Were here to make a difference to the lives of others, NOT to see how important we can become Brave: We challenge the norm. We have the courage to get the difficult jobs done Oompf: We have natural oompf! Its infectious! Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity Come and be a part of our amazing team! We offer NHS Pension Cycle to Work Scheme Career Development Opportunities Attendance Bonus Staff Benefit Scheme Free Tea & Coffee Eye Care Contributions Job description The post holder will: Provide, as part of a core team of salaried GPs, Advanced Clinical Practitioners and other Clinicians, high quality clinical services to the populations we serve in line with local and national priorities. In general, the post holder will be expected to undertake all the normal duties and responsibilities associated with a GP working in Planned and/or Urgent Care. Keep contemporaneous, accurate and legible records of all patient contacts and contribute to electronic data recording and audit as directed by the service. Contribute to evaluation/audit, Patient Safety Incident Investigations (PSII) and clinical standard setting within the service. Develop and encourage positive working relationships with local GP Practices, housing, social work, voluntary services, drug and alcohol, mental health, dental, secondary care and other appropriate services. Participate in organisational, operational and strategic planning where appropriate/required. Engage with continuing professional and personal development. Eight days study leave per year will be provided, pro rata, for CPD following discussion with the Organisational Medical Director during the appraisal process. All study leave must be approved by the post holders line manager. Participate in Significant Event analysis and Patient Safety Incident Investigations (PSII). Support the Management team and Clinical Nurse Manager(s) to ensure all service KPIs/targets are met, and look for improvement over and above the set commissioned targets Monitor and lead improvements to standards of care through supervision of practice, clinical audit, and evidence-based practice, teaching and supporting professional colleagues and providing skilled professional leadership Contribute to the Clinical Governance agenda within the service by leading audit and research as part of the multi-disciplinary team within the area of expertise Clinical Governance duties including attending clinical governance meetings, managing incidents, complaints and audit. Professional The post holder will: Ensure full accreditation and requirements of practice to include full registration with GMC license to practice, membership of an appropriate defence body (if required) and delivery of annual evidence for appraisal or accreditation purposes in keeping with national requirements Demonstrate a commitment to lifelong learning and audit to ensure evidence based best practice. Attend training, professional meetings and organised events. Maintain the highest standard of cleanliness and hygiene at all times. Remain aware of and compliant with all Infection Prevention and Control guidelines. Work within the boundaries of your relevant professional Code of Conduct. Communication and working relationships Communicates effectively with other team members Communicates effectively with patients and carers Communicates effectively with other healthcare professionals Takes all appropriate steps to minimise conflict Health and safety The post holder will: Comply with safety policies, procedures and guidelines for self and others Comply with the organisations Business Continuity Plan Refrain from the wilful misuse or interference with equipment provided in the interest of Health and Safety Report as soon as is practically possible any hazards or defects Report as soon as is practically possible accidents or untoward incidents and ensure appropriate incident reporting documentation is completed Be actively involved as an appropriate departmental representative Make effective use of training to maintain knowledge and skills Physical effort and working conditions. The post holder will: Be responsible to ensure all aspects of the Manual Handling guidelines are followed, providing appropriate risk assessments Be responsible for managing clinical care following required Policies and Procedures pertaining to bodily fluids, infection control and COSHH regulations resulting in frequent exposure to highly unpleasant working conditions Be responsible for managing challenging situations and people, with some exposure to hazards, e.g., violent and abusive patients, child abuse, critically ill patients Manage own time effectively within variable shift patterns Most challenging part of the role: Ability to work under pressure in an ever changing, challenging specialist environment whilst maintaining excellent standards of patient care Dealing with difficult situations and people by demonstrating and exercising critical thinking skills when faced with incomplete or lack of information or complexity. Manage patient and public expectations of the service within set national targets and time constraints Manage effective change and development within clinical areas, maintaining highly specialised knowledge and competences Any other duties considered relevant to the post and commensurate with the post holders grade and as agreed by their line manager. The main duties and responsibilities above are not exhaustive and should merely be regarded as a guide. These are subject to periodic review and may be amended to meet the changing needs of the service. The job holder will be expected to participate in this process, and the company would aim to reach agreement to changes. The job holder will be expected to conduct any reasonable activities according to the service needs at that time. Disability Confident Employer As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check. The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Person Specification Qualifications Essential Relevant Professional Qualification GMC Registration Desirable Experience in Urgent Care Experience Essential Experience of working independently as an unsupervised practitioner in the primary or urgent care setting Portfolio of evidence showing achievements in practice/speciality Evidence of excellent clinical record Maintained development of clinical leadership skills Evidence of significant involvement in change Awareness of impact of evidence-based practice within Primary Care and/or Urgent care/OOH. Desirable Demonstrates ability and knowledge on how to undertake audit and feedback to clinicians Skills, Knowledge & Competencies Essential Demonstrate the ability to work in highly demanding environments Evidence of diplomacy and negotiation skills Able to demonstrate imaginative and effective use of resources Able to articulate personal development needs Implementation of audit/research recommendations Excellent communication and leadership skills Competent in use of IT packages such as Microsoft Word and PowerPoint Knowledge of current clinical and professional issues Desirable Experience of working with clinical IT systems including Adastra, and/or System 1 or EMIS. Specific Job Requirements Essential Remaining calm under pressure Able to manage varying workloads High emotional intelligence Other Essential Self-motivated Authentic Approachable with warm personality and good sense of humour! Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. TPBN1_UKTJ

About the role Title – Soft services manager Annual salary – £42,000 Location – Doncaster Responsible for managing daily operations and the onsite FM team in a busy retail environment. This includes overseeing cleaning, security, and maintenance services, while working closely with centre management, retailers, and contractors to ensure a safe, compliant, and high-quality site. The role requires maintaining high standards, adapting to operational needs, and driving continuous improvement. It also involves Duty Manager responsibilities on a rotating basis, including evenings and weekends. Key responsibilities People Management: Lead, develop, and support teams, ensuring strong performance, training, and wellbeing. Build a capable, well-equipped team. Security & Cleaning: Maintain high standards in line with SIA and retail requirements; manage rotas to meet operational needs. Operations: Ensure effective team structure, adequate cover, and smooth delivery during peak and off-peak periods. Customer Service: Deliver a consistently high standard of service, with teams representing the client professionally. Health & Safety: Ensure full compliance, regular reviews, training, and risk assessments to keep all site users safe. Client & Innovation: Support client needs, drive continuous improvement, and introduce new ideas and best practices. Teamwork & Communication: Promote a one-team approach, with a proactive, can-do attitude and strong communication. Relationship Management: Maintain strong knowledge of the retail sector and build effective stakeholder relationships. Cleaning Responsibilities Ensure cleaning standards meet contract and quality requirements. Manage onsite staff to deliver all contracted and additional services. Promote safe working practices and ensure full compliance with COSHH and legal requirements, including staff training. Support and guide the cleaning supervisor to maximise team performance. Drive efficiency and continuous improvement in processes and service delivery. Oversee ordering of consumables and uniforms. Maintain accurate training records, identifying opportunities to upskill and develop team members. Security Responsibilities Maintain and exceed SIA and centre security standards. Adapt security protocols to evolving threats and emergency planning requirements. Support and guide security supervisors to maximise team performance. Maintain and regularly review site assignment instructions and reference manuals. Manage subject access requests in line with centre procedures and GDPR requirements. Conduct and manage CCTV investigations, including evidence handling for relevant authorities. Ensure all staff hold valid SIA licences and required certifications, with renewals completed on time. HR / Employee Responsibilities Manage team performance, training, and development to meet operational requirements. Oversee recruitment and induction to ensure appropriate staffing levels. Develop and manage rotas across cleaning, security, and maintenance teams. Monitor holidays, absence, and staffing levels to maintain site coverage. Handle investigations, disciplinary, and grievance processes. Support employee wellbeing and welfare. Conduct regular performance and development reviews. Maintain accurate records and ensure all documentation meets company and statutory requirements. Work closely with the Regional Director, ensuring clear communication and transparency. Experience, Skills & Requirements Proven experience in facilities management across cleaning, security, and maintenance. Strong people management skills with the ability to motivate teams and manage challenging situations. Experience in HR, ER, and Health & Safety (IOSH/NEBOSH desirable). Demonstrated ability to build and maintain strong client and stakeholder relationships. Financial and budget management experience. Excellent organisational, problem-solving, and resource management skills. Strong communication and presentation skills, including reporting at a senior level. Competent in Microsoft Office and general IT systems. Flexible, proactive approach with a “can do” attitude and ability to challenge and improve processes. Strong written skills for reports, incidents, and presentations. SIA licence desirable but not essential. About our company At BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched within the right role that suits them, with a view to help them progress

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