Sales Supervisor
7 days ago
Fazakerley, Liverpool
Job Title: Sales Supervisor - Wholesale Cash & Carry
Reports to: Wholesale Manager Location: Liverpool, England, United Kingdom Purpose of the Role: The Sales Supervisor plays a key support role in the daily operations of our wholesale cash and carry's sales floor. This position focuses heavily on direct customer interaction, ensuring a positive shopping experience, and assisting with sales floor management and coordination of a small team under the direction of the Wholesale Manager. Key Responsibilities: 1. Customer Engagement & Sales Support: * Serve as a primary point of contact for customers on the sales floor, actively assisting with inquiries, product location, and order needs. * Provide excellent customer service, ensuring a friendly, efficient, and helpful experience for all shoppers. * Assist customers with large purchases and general sales support, contributing to overall sales targets. * Help resolve customer queries and minor issues on the floor, escalating more complex situations to the Wholesale Manager. * Accurately process customer transactions at the point of sale. 2. Sales Floor Presentation & Stock Coordination: * Maintain the cleanliness, organization, and visual appeal of the sales floor throughout the day. * Ensure products are correctly priced and clearly displayed, assisting with the implementation of promotional materials. * Work with the warehouse team to ensure the sales floor is well-stocked and popular items are replenished promptly. * Assist with monitoring general stock levels on the sales floor and report any discrepancies or low stock items. 3. Team Assistance & Daily Task Coordination: * Provide daily support and guidance to a small team of sales assistants/shop floor staff, helping them with tasks and customer service. * Assist the Wholesale Manager in ensuring daily tasks are completed efficiently and according to operational guidelines. * Help maintain a positive and collaborative working environment on the sales floor. 4. Operational Support & Compliance: * Support adherence to company policies and procedures, including basic health and safety practices and security measures on the sales floor. * Assist with opening and closing procedures of the sales area. * Contribute to maintaining accurate records of sales floor activities as required. 5. Communication: * Effectively communicate customer feedback, sales floor observations, and any operational concerns to the Wholesale Manager. * Work cooperatively with all team members to ensure smooth operations. Qualifications & Experience:
Some previous experience (e.g., 1+ year) in a customer-facing role within a retail or wholesale environment is preferred.
Demonstrated strong customer service skills and a positive, helpful attitude.
Basic understanding of sales principles and store operations.
Familiarity with point-of-sale (EPOS) systems.
Good communication and interpersonal skills.
Ability to work effectively in a dynamic and active environment.
Flexibility to work varied shifts, including weekends, as business needs require. Desirable (but not essential):
Experience in coordinating tasks or providing guidance to other team members.
Basic computer literacy (e.g., email, simple data entry).
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