Night Owl (Night Shift Customer Service Assistant)
20 days ago
Glasgow
Peace Recruitment are working with our client, a provider of student accommodation services to source a Night Shift Customer Service Assistant. We are looking for a Night Owl to provide a safe, welcoming, and supportive environment for their student residents overnight. You’ll be the main point of contact during the night, handling enquiries, supporting residents, and ensuring everything runs smoothly. Key Responsibilities • Deliver front-of-house customer service overnight, • Respond to enquiries (in person, phone, email), • Support resident safety, welfare, and wellbeing, • Handle incidents calmly and follow procedures, • Maintain logs and update systems, • Assist with bookings, admin, and basic maintenance reporting, • Help keep communal areas clean and ready for use What We’re Looking For • Customer service experience (hospitality preferred), • Strong communication and organisation skills, • Calm under pressure with a proactive attitude, • IT literate (Microsoft Office), • Flexible, reliable, and team-focused, • Additional languages are a bonus Why Join Our Client? • Supportive team and positive work environment, • Opportunity to make a real impact on student experience, • Growing company with development opportunities Apply Now If you enjoy helping people and thrive in a fast-paced environment, get in touch with Melissa at Peace Recruitment