Operations Support Engineer
3 days ago
Harrogate
Salary: £52,900 - £79,300 Principal Operations Support Engineers perform and oversee operational systems analysis, monitor daily and seasonal mission data trending and operational product improvements. They lead real-time anomaly resolution and recovery activities. You will perform a diverse set of tasks in support of real-time operations and operations development: Responsibilities include but are not limited to: • Serve as Responsible System Engineer, review and report on multiple systems performance and trending data, • Oversee and lead reviews, updates and validation of standard operating procedures, and training material for multiple generations of systems, • Develop, maintain, and utilize necessary trending and monitoring tools/scripts in perl, python, Grafana, etc., • Successfully complete and maintain a Systems Controller certification and make continued certification advancement while supporting a minimum requirement of real-time operations shifts per quarter, • Review and support factory design working groups and future systems development activities for impacts to system operability, • Work with a multi-site Enterprise to establish and maintain program processes and standards, • Utilize agile processes and tools that include Jira, Confluence, and Git, to coordinate departmental tasking, • Provide and lead 24x7 on-call anomaly support and resolution activities, • Assist in execution of training to include classroom instruction and/or simulator training, • Interface with government customers and factory specialists in technical exchanges and question answering forums Basic Qualifications: • Bachelor of Science Degree in a STEM discipline (Science, Technology, Engineering, Math) discipline plus 5 years of relevant technical/engineering experience OR 3 Years of relevant technical/engineering experience with Masters of Science in a STEM discipline; OR 0 Years of relevant technical/engineering experience with PhD in a STEM discipline., • Experience in the use of LINUX, Perl, Python and similar development tools Preferred Qualifications: • Prior operations and/or systems engineering experience, • Experience with trending and monitoring tools/scripts (perl, python, Grafana, etc.), • Experience working in a geographically diverse team and matrix organization, • Ability to lead and mentor junior engineers