Performance coach jobs in Cheadle HulmeCrear alertas

Senior Head of Delivery (Engineering, Implementation & Support) Location: Wilmslow, UK (Full time office-based) Salary: This is a senior leadership role and remuneration will reflect experience, scope and impact. About FastDox FastDox is a B2B SaaS company serving customers globally, with operations across the UK and Canada. We build and deliver software that helps organisations run critical, document-driven processes faster and more reliably. This is a senior leadership role for someone who can lead and scale an entire delivery function – spanning engineering, configuration/implementation and technical support – rather than a traditional “projects only” delivery position. The Senior Head of Delivery has direct line management responsibility for the Head of Development, Head of Projects / Implementation and Service Desk leadership. The Senior Head of Delivery will report jointly to the Commercial Director and the CEO, working closely with both on delivery execution, commercial commitments and company-wide priorities. The Commercial Director and CEO together oversee FastDox’s commercial and product operations, client commitments and strategic direction. This role plays a critical part in ensuring that what FastDox sells, promises and positions in the market is delivered reliably and at scale. The mission Own end-to-end delivery across Engineering, Implementation/Professional Services and Technical Support, creating: • A predictable release and go-live engine., • A tight operating rhythm with Commercial so what we commit to is what we deliver., • A scalable, multi-disciplinary delivery function that you will shape, mature and grow over the coming years. This is a genuine opportunity to take ownership of the whole function, define how it operates, and lead it into its next stage of maturity. What you’ll do 1. Lead the delivery organisation • Bring Engineering and Implementation/Professional Services together under one delivery umbrella, with close alignment to Service Desk / Technical Support., • Provide senior leadership across software engineering, configuration/implementation and operational delivery., • Hire, coach and develop managers and individual contributors across these disciplines., • Set clear expectations and build a healthy, accountable delivery culture focused on outcomes, not bureaucracy. 2. Run the operating cadence • Own delivery planning, prioritisation and capacity forecasting across build + implementation (and associated support impacts)., • Run weekly delivery/ops rhythms (planning, risk reviews, release readiness, retrospectives/post-mortems)., • Create clarity on commitments, milestones, dependencies and trade-offs so teams know what “good” looks like. 3. Bridge Commercial ↔ Delivery • Act as the primary delivery counterpart to the Commercial Director, owning delivery actions, priorities and follow-ups arising from commercial commitments., • Translate sales and commercial commitments into executable delivery plans (scope, timeline, resourcing, risks and assumptions)., • Improve commercial-to-delivery handovers and reduce scope churn and rework., • Shape commercial commitments earlier in the sales cycle so FastDox sells what it can reliably deliver., • Provide clear, regular delivery updates, forecasts and escalation visibility to the Commercial Director, particularly where timelines, client delivery or revenue are impacted. 4. Improve engineering execution & reliability (pragmatic, not bureaucratic) • Strengthen release management and release readiness., • Improve quality and reliability through sensible controls (definition of done, QA gates, incident management, root-cause fixes)., • Reduce escaped defects and firefighting by improving the system—not just reacting., • Use data and operational metrics to continuously refine how engineering delivers. 5. Scale implementation outcomes • Build repeatable implementation playbooks (intake → discovery → configuration/integration → QA → go-live → handover)., • Improve implementation cycle time, predictability and customer satisfaction., • Ensure implementation feedback informs product and engineering prioritisation. 6. Oversee support / service desk impact • Provide leadership oversight of Service Desk / Technical Support in the context of releases and implementations., • Ensure incident trends and support tickets inform product, engineering and implementation improvements., • Help shape SLAs, escalation paths and “run” processes so customers experience a reliable, professional service post go-live. What success looks like (first 6–12 months) • Delivery forecasts become trustworthy (fewer surprises, clearer trade-offs)., • Releases land predictably and calmly, with fewer high-severity incidents., • Implementations become more repeatable and scalable; cycle time improves., • Commercial commitments are shaped earlier, with stronger alignment and fewer escalations., • Support / service desk noise from releases and implementations reduces, with clearer ownership and better root-cause fixes., • The delivery function feels more cohesive: engineering, implementation and support pulling in the same direction. What we’re looking for This role is not just traditional delivery or project management. It’s a blend of: • Senior leadership across engineering/development/support., • Configuration and project implementation / professional services experience., • Operational leadership and delivery governance., • Service desk / technical support oversight and incident-oriented thinking. The kind of background that tends to fit • Previous roles such as Head of Delivery, Delivery Director, Head of Engineering Delivery, Professional Services Director, Technical Operations or a similar hybrid technical/operational leadership position., • Experience overseeing multiple disciplines (e.g. engineering + implementation/professional services + technical support)., • 7–12+ years in relevant environments, with at least 3–5 years in a senior leadership role owning teams and outcomes, not just individual projects. Core experience and skills • Proven leadership across software engineering delivery and customer implementation / professional services (B2B SaaS strongly preferred)., • Strong people leadership: team building, developing managers, performance management and creating clarity in ambiguous environments., • Confident stakeholder management with Commercial, Product and senior leadership, including constructively challenging commitments when needed., • Comfortable with delivery mechanics: prioritisation, capacity planning, release readiness, risk management and trade-off decisions., • Experience scaling a delivery organisation from reactive to predictable., • Familiarity with incident management, post-mortems and operational metrics (SLAs, uptime, defect rates, cycle times, etc.)., • Experience with integration-heavy implementations (APIs, SSO, data migrations, complex onboarding)., • Able to balance pragmatism and structure—introducing just enough process to scale without slowing the business down. The opportunity You’ll be the senior leader who owns and shapes the entire delivery function at FastDox—engineering delivery, implementation and support—working closely with the Commercial Director and CEO at a pivotal point in the company’s growth. If you’re looking for a role where you can genuinely: • Build and lead a multi-disciplinary delivery organisation, • Take something good and make it excellent, • Create the operating model, rhythms and culture that allow teams to thrive …then this is an environment where you can do your best work and have a long-term impact.

Deichmann is extremely proud to announce that we are recruiting for a Store Manager, for our store in Stockport. This role is paying £33,500 + potential to earn monthly comission and annual bonuses. This is a really exciting opportunity for a successful and ambitious Store Manager to join a successful, international retail brand. Ideal candidate: Already demonstrating a superior level of performance within their own store, the successful candidate will have the right mix of managerial and technical aptitudes in order to drive performance. You will have previous experience of working as a Store Manager in fast paced, high volume retail setting. You must be able to problem solve and think on your feet, alongside this you will be a people person, have the ability to plan and co-ordinate resources and be passionate about the delivery of exceptional customer service. Key activities: • Motivate and coach the team to deliver excellent customer service, • Lead by example in promoting and recommending complimentary shoe care products, demonstrating confidence with selling and excellent product knowledge, ensuring the very best level of customer service, • Stock management, • Analysing and interpreting sales performance data and reports, • Making recommendation for ways to improve sales performance, based on analysis of quantitative and qualitative data and identification of customer insights, • Ensure all company standards are implemented and maintained i.e. merchandising, admin, • Delivery of all KPI’s, meeting all company standards, • Recruitment and training of the team Personal characteristics: • A hands on leader, with experience working as a Retail Store Manager, • A positive flexible approach with a can do attitude, • Energy and enthusiasm, with ability to work under pressure, in a demanding fast paced environment, • Have the confidence and ability to motivate, coach and inspire the team, • Highly numerate, • Attention to detail, • Good communicator, • Be methodical, organised and have a structure approach to work, • Be fully flexible across the week For those who excel in their role as Store Manager and seek future career progression, there is opportunity to progress up to District Manager level and beyond, in return for which we want you to strive to be the best retailer you can be and deliver fantastic customer service through your team. If you would like to join the team at Deichmann UK as our Store Manager and you meet the job requirements, please click apply. We’d love to hear from you!

Role: Service Desk Operations Manager Location: Wythenshawe (office based) Term: Full Time, Permanent Contract: 40 hours per week Mon-Sun rotating shifts Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends Salary: £44,000 DOE + benefits CCA Recruitment are excited to be recruiting for a Service Desk Operations Manager to join a client based in Wythenshawe M22. The ideal candidate will be someone who can inspire and motivate a team of contact centre professionals supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly to have a solid understanding of contact centre methodologies which you can draw on to coach and develop your team. This will be a role that delivers growth through improved skills and behaviours of the team. Role duties of the Service Desk Operations Manager Build and deliver success plans for the team Evaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPI's Continually assess the skill levels of the team, implementing remedial plans to enable success Support personal development planning Inspire teams with creative engagement and effective use of leadership tools to influence performance and create a high energy and motivated work environment Individual coaching sessions for excellence Identify and address barriers to success with individuals and the collective team Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve. Contribute to operational action plans and initiatives including process and system improvements Articulate in providing reporting and analysis of the teams performance Effective management of competencies for both self and the team Deliver a fantastic customer experience through all interactions from self and the teamExperience required for this Service Desk Operations Manager Evidence leading a contact centre team to success Experience of delivering against against metrics Experience of positively influencing growth and improvement with individuals Experience of different sales and coaching methodology Attention to detail Proven track record of analytical and reporting skills Excellent time and task management Please follow the link to apply for this Service Desk Operations Manager role based in Wythenshawe. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Sales Contact Centre Team Leader - Join Our Leadership Team! £30,000 - £35000 Didsbury Manchester Full-Time | Managing 1 Team Leader & ~10 Agents We're looking for an experienced and inspiring Senior Team Leader to help drive performance, elevate customer experience, and create a positive, supportive team culture. If you're passionate about coaching others, leading from the front, and influencing operational success, this role is for you. About this a Sales Contact Centre Team Leader Role As a Senior Team Leader, you'll provide day-to-day leadership to a small but high-performing operational unit. You'll support and develop a Team Leader, coach frontline agents, and act as a crucial link between operational teams and senior management. Your leadership will help create structure, consistency, and a motivated team environment. Key Responsibilities for this Senior Sales Contact Centre Team Leader Leadership & People Management Provide daily guidance and leadership to the Team Leader and agents. Carry out regular 1:1s, supporting performance, wellbeing, and development. Role model fairness, professionalism, and consistent behaviours. Support both TL and agents with attendance, conduct, and performance matters.Coaching & Development Coach the Team Leader on leadership capability, coaching quality, and people management. Support agents through call listening, side-by-side coaching, and skills development. Identify training needs and produce development plans. Ensure accurate and consistent coaching documentation.Operational Excellence Oversee daily KPIs including conversion, quality, productivity, and attendance. Manage real-time performance, queues, and workflow throughout the day. Allocate tasks, breaks, and skill resources to protect service levels. Provide hands-on customer support during busy periods.Quality & Compliance Ensure processes, scripts, and compliance requirements are met. Work with the Team Leader to complete audits and implement quality action plans. Tackle recurring quality issues through coaching or refresher training.Communication & Stakeholder Engagement Act as a key link between frontline teams and senior leadership. Communicate business updates, changes, and priorities clearly. Provide feedback upward on risks, successes, and operational needs. Partner with L&D, QA, and other support teams.Performance Management Track performance trends across daily, weekly, and monthly metrics. Support and lead performance improvement plans where needed. Proactively address issues before they impact results.Wellbeing & Team Culture Promote a supportive, positive environment focused on wellbeing and success. Recognise early signs of stress or burnout and take appropriate action. Encourage team recognition, appreciation, and open communication.Continuous Improvement Identify process gaps or customer pain points and lead improvement initiatives. Collaborate with the TL and agents to develop improvement ideas. Support pilot activity and new process rollouts.Absence, Conduct & ER Support Lead return-to-work meetings, welfare checks, and absence documentation. Support conduct investigations and ensure policies are applied consistently. Provide guidance on complex ER situations. Who We're Looking For a Senior Sales Contact Centre Team Leader A confident leader with experience managing operational teams. Strong coaching ability with a passion for developing others. A calm, structured, solutions-focused approach. High standards for customer experience, performance, and quality. Someone who thrives in a fast-paced environment and leads by example. Why Join Us as a Senior Sales Contact Centre Team Leader? Opportunity to shape team culture and develop leadership capability in others A supportive environment that values wellbeing and continuous growth The chance to make a real impact on operational successDisclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

Deichmann is extremely proud to announce that we are recruiting for a Store Manager, for our store in Stockport. This role is paying £33,500 + potential to earn monthly comission and annual bonuses. This is a really exciting opportunity for a successful and ambitious Store Manager to join a successful, international retail brand. Ideal candidate: Already demonstrating a superior level of performance within their own store, the successful candidate will have the right mix of managerial and technical aptitudes in order to drive performance. You will have previous experience of working as a Store Manager in fast paced, high volume retail setting. You must be able to problem solve and think on your feet, alongside this you will be a people person, have the ability to plan and co-ordinate resources and be passionate about the delivery of exceptional customer service. Key activities: • Motivate and coach the team to deliver excellent customer service, • Lead by example in promoting and recommending complimentary shoe care products, demonstrating confidence with selling and excellent product knowledge, ensuring the very best level of customer service, • Stock management, • Analysing and interpreting sales performance data and reports, • Making recommendation for ways to improve sales performance, based on analysis of quantitative and qualitative data and identification of customer insights, • Ensure all company standards are implemented and maintained i.e. merchandising, admin, • Delivery of all KPI’s, meeting all company standards, • Recruitment and training of the team Personal characteristics: • A hands on leader, with experience working as a Retail Store Manager, • A positive flexible approach with a can do attitude, • Energy and enthusiasm, with ability to work under pressure, in a demanding fast paced environment, • Have the confidence and ability to motivate, coach and inspire the team, • Highly numerate, • Attention to detail, • Good communicator, • Be methodical, organised and have a structure approach to work, • Be fully flexible across the week For those who excel in their role as Store Manager and seek future career progression, there is opportunity to progress up to District Manager level and beyond, in return for which we want you to strive to be the best retailer you can be and deliver fantastic customer service through your team. If you would like to join the team at Deichmann UK as our Store Manager and you meet the job requirements, please click apply. We’d love to hear from you

The People Partner will act as a strategic and operational partner to the UK business, providing expert HR advice and delivering people initiatives aligned to Trescal’s commercial objectives. The role supports multiple UK sites and plays a key role in talent management & development, employee relations, reward, organisational development and employee engagement. The HRBP will also support mergers and acquisitions activity, including integration, change management and cultural alignment, and will be accountable for the planning, delivery and cost management of employee engagement initiatives. About the RoleOrganisational Change, M&A and Operational Delivery • Support operational leaders in delivering organisational change aligned to business requirements, including restructures, role design and workforce optimisation, • Provide HR support to mergers and acquisitions, ensuring smooth integration with minimal disruption to service delivery, • Balance people risk, legal compliance and employee experience with commercial priorities during periods of change Talent Development • Coach and develop managers to build strong people management capability, including performance management and creating a culture of continuous learning, • Support the administration and ongoing effectiveness of the performance evaluation programme, ensuring consistency, compliance and fairness, • Partner with managers on talent management and succession planning using HR systems and tools Employee Relations • Manage complex and routine employee relations cases including sickness absence, performance management, disciplinary and grievance matters, • Coach and advise managers on handling employee relations issues and developing performance improvement plans Employee Engagement • Own the end-to-end delivery of employee engagement initiatives, ensuring they support business priorities and operational outcomes, • Manage engagement budgets, ensuring initiatives are delivered on time, within budget and with measurable impact, • Partner with site and functional leaders to translate engagement plans into practical, locally delivered actions, • Measure the effectiveness of engagement activity and demonstrate impact on retention, absence, performance and productivity Total Reward • Administer compensation and benefits processes, and participation in salary surveys, • Support the HR Director with the annual salary review process HR Projects, Organisational Development & M&A • Manage specific organisational change programmes, ensuring effective communication and stakeholder engagement, • Support mergers and acquisitions activity, including: o HR due diligence support o TUPE and consultation processes (where applicable) o Integration planning and delivery o Cultural alignment and change management Benefits Competitive salary Continuous development and training plan 25 days holiday and the option to buy/sell days Flexible working options Access to the Trescal PerksHub Employee well-being programme Medical Health Cash Plan Pension and Life Assurance Scheme Cycle to work scheme Gym membership discounts Requirements Skills, Experience and Qualifications • Strong working knowledge of UK employment law and GDPR, • Willingness and ability to travel regularly across UK sites, • CIPD qualification, • Experience supporting mergers, acquisitions or business integrations

As a Performance Coach you will work closely with all frontline Employment Advisors to identify and offer performance improvement support through various one to one and group coaching and mentoring interventions to assist frontline staff to achieve set performance targets. Conduct performance observ

As a Franchise Performance Coach, you’ll support a portfolio of franchisees, acting as their trusted business partner and performance advisor. Franchisee Coaching & Performance. A proven ability to coach leaders and improve business performance.

Performance CoachSalary: £33,000 per annumLocation: HounslowAs a Performance Coach you will work closely with all frontline Employment Advisors to identify and offer performance improvement support through various one to one and group coaching and mentoring interventions to assist frontline staff t

A global sports brand is seeking candidates who embody SPEED & SPIRIT.The role emphasizes achieving sales goals, providing excellent customer service, and engaging with team members on the sales floor.Candidates will need strong analytical skills to interpret sales data and ensure stock availability

This role involves designing and delivering sales training programs while providing one-on-one coaching to enhance team performance. A market-leading HR Consultancy is looking for an experienced Sales Coach based in Hinckley. The ideal candidate should have a proven B2B sales background, experience

Netball Performance Programme Coach Ref: WC1211. Are you an ambitious, energetic and inspiring Netball Coach looking to make a real impact in a nationally recognised performance environment? The. UK s leading FE sports academies is seeking a dynamic coach to join our outstanding Netball Performance

The ideal candidate has a proven sales leadership track record, is a supportive coach, and utilizes data for performance management. A leading environmental services provider in the United Kingdom is seeking a Team Leader to drive sales performance. This role involves coaching a sales team in the fi

Responsibilities include assessing training needs, delivering sessions, and providing ongoing coaching.

A Global IT Services Provider in Manchester is seeking a Sales Associate Team Leader to supervise a team of Inside Sales Associates.This role involves motivating the team, ensuring client satisfaction, and implementing effective go-to-market strategies.Ideal candidates have experience in sales manag

A professional services group in the UK is seeking a Sales Induction & Performance Trainer to enhance the performance of telesales teams. This role is vital for shaping team performance and maintaining high sales standards in a growing organization. You'll deliver training programs, coach individual

This role involves delivering training, coaching staff, and ensuring compliance with relevant regulations.

This role involves overseeing a team of 10-15 Account Managers, providing coaching on best practices, and ensuring SMB restaurant growth.

The role involves coaching, motivating, and developing the team to consistently meet sales targets in a fast-paced environment. Essential experience includes proven leadership in telesales, a strong background in outbound sales, and excellent coaching skills.

Netball Performance Programme Coach Ref: WC1211. Are you an ambitious, energetic and inspiring Netball Coach looking to make a real impact in a nationally recognised performance environment? The. UK s leading FE sports academies is seeking a dynamic coach to join our outstanding Netball Performance

A leading consultancy firm is seeking a Supercoach Sales Trainer to enhance the performance of their telesales team. The position requires strong communication skills and a proven track record in coaching within a call center environment.

The ideal candidate must have at least 18 months of sales management experience, a positive attitude, and a hands-on approach to coaching and development.

A further education institution in the United Kingdom seeks an inspiring Netball Performance Programme Coach to enhance the sporting experience for young athletes. The role involves leading the coaching program, fostering player development, and working in an environment recognized for its excellenc

A health technology company is seeking a Performance Marketing Specialist to manage paid social media campaigns in London. The ideal candidate has over 2 years of experience in campaign management, strong analytical skills to optimize performance metrics, and fluency in English.

A growing Sales Transformation and Training Company in London is seeking a Sales Performance Coach to enhance the performance of sales teams through effective training and engagement.

A prominent educational institution in the United Kingdom is seeking a passionate Netball Performance Programme Coach. This role involves coaching young athletes, contributing to a high-quality sports academy experience, and supporting students in balancing their academic achievements with sporting

A global MedTech leader is seeking a Field Sales Coach to enhance their sales team's performance through coaching and training. You will collaborate with Regional Business Leaders and conduct in-field coaching sessions, making a significant impact in healthcare. The ideal candidate has proven coachi