Problem solving jobs in FalkirkCrear alertas

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." As a Lead Planning Analyst, you'll transform complex data into actionable insights that influence key stakeholders, thrive in fast-paced environments, and drive innovation through creative problem-solving. You'll collaborate across teams, mentor colleagues, and champion continuous improvement while building strong partnerships to deliver operational efficiencies. What you'll do : • Deliver clear, actionable insights that drive strategic decision-making-optimising plans by leveraging available levers, tools, and data, and presenting well-balanced solutions with pros and cons where appropriate., • Lead scenario planning in collaboration with planning teams and stakeholders to guide decisions and ensure optimal outcomes. Produce insightful outputs that deepen understanding and support informed, data-driven decisions across the business., • Support cross-functional initiatives by stepping in to meet the evolving needs of the broader Planning function when required., • Build and maintain strong, collaborative relationships between Planning, Operational teams and their stakeholders to ensure alignment and shared accountability., • Proactively engage with stakeholders to understand their objectives, priorities, and change initiatives-providing analytical support to enable successful delivery., • Provide indirect leadership across analyst teams in both Sky and Partner teams-offering coaching, feedback, and guidance to elevate performance and capability. What you'll bring :, • Ability to demonstrate a solid understanding and awareness of the planning cycle, including its key stages and processes, enabling effective contribution to planning activities and decision-making., • Agile and adaptable, with the ability to apply analytical expertise across a variety of planning functions and evolving business needs., • Exceptional communication skills, with the ability to translate complex data into clear, compelling insights and recommendations that influence both internal and external stakeholders., • Demonstrates critical thinking and strong problem-solving skills, with the ability to assess situations quickly and make sound, data-informed decisions., • Brings creativity and innovation to the forefront-challenging existing processes and identifying new ways to deliver value for customers, advisors, and the business., • Takes initiative to identify opportunities, influence change, and contribute to continuous improvement across the planning function. Customer Service Group In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you're a frontline colleague speaking to a customer, or one of brilliant support people, you'll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. Dunfermline We're just off Forth Road Bridge in a bustling business park 10 minutes from Rosyth train station. If you're not catching the train don't worry: there's plenty of secure onsite parking for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym, play a game of pool and make use of our handy corner shop. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." As a Lead Planning Analyst, you'll transform complex data into actionable insights that influence key stakeholders, thrive in fast-paced environments, and drive innovation through creative problem-solving. You'll collaborate across teams, mentor colleagues, and champion continuous improvement while building strong partnerships to deliver operational efficiencies. What you'll do : • Deliver clear, actionable insights that drive strategic decision-making-optimising plans by leveraging available levers, tools, and data, and presenting well-balanced solutions with pros and cons where appropriate., • Lead scenario planning in collaboration with planning teams and stakeholders to guide decisions and ensure optimal outcomes. Produce insightful outputs that deepen understanding and support informed, data-driven decisions across the business., • Support cross-functional initiatives by stepping in to meet the evolving needs of the broader Planning function when required., • Build and maintain strong, collaborative relationships between Planning, Operational teams and their stakeholders to ensure alignment and shared accountability., • Proactively engage with stakeholders to understand their objectives, priorities, and change initiatives-providing analytical support to enable successful delivery., • Provide indirect leadership across analyst teams in both Sky and Partner teams-offering coaching, feedback, and guidance to elevate performance and capability. What you'll bring :, • Ability to demonstrate a solid understanding and awareness of the planning cycle, including its key stages and processes, enabling effective contribution to planning activities and decision-making., • Agile and adaptable, with the ability to apply analytical expertise across a variety of planning functions and evolving business needs., • Exceptional communication skills, with the ability to translate complex data into clear, compelling insights and recommendations that influence both internal and external stakeholders., • Demonstrates critical thinking and strong problem-solving skills, with the ability to assess situations quickly and make sound, data-informed decisions., • Brings creativity and innovation to the forefront-challenging existing processes and identifying new ways to deliver value for customers, advisors, and the business., • Takes initiative to identify opportunities, influence change, and contribute to continuous improvement across the planning function. Customer Service Group In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you're a frontline colleague speaking to a customer, or one of brilliant support people, you'll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. Dunfermline We're just off Forth Road Bridge in a bustling business park 10 minutes from Rosyth train station. If you're not catching the train don't worry: there's plenty of secure onsite parking for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym, play a game of pool and make use of our handy corner shop. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." As a Lead Planning Analyst, you'll transform complex data into actionable insights that influence key stakeholders, thrive in fast-paced environments, and drive innovation through creative problem-solving. You'll collaborate across teams, mentor colleagues, and champion continuous improvement while building strong partnerships to deliver operational efficiencies. What you'll do : • Deliver clear, actionable insights that drive strategic decision-making-optimising plans by leveraging available levers, tools, and data, and presenting well-balanced solutions with pros and cons where appropriate., • Lead scenario planning in collaboration with planning teams and stakeholders to guide decisions and ensure optimal outcomes. Produce insightful outputs that deepen understanding and support informed, data-driven decisions across the business., • Support cross-functional initiatives by stepping in to meet the evolving needs of the broader Planning function when required., • Build and maintain strong, collaborative relationships between Planning, Operational teams and their stakeholders to ensure alignment and shared accountability., • Proactively engage with stakeholders to understand their objectives, priorities, and change initiatives-providing analytical support to enable successful delivery., • Provide indirect leadership across analyst teams in both Sky and Partner teams-offering coaching, feedback, and guidance to elevate performance and capability. What you'll bring :, • Ability to demonstrate a solid understanding and awareness of the planning cycle, including its key stages and processes, enabling effective contribution to planning activities and decision-making., • Agile and adaptable, with the ability to apply analytical expertise across a variety of planning functions and evolving business needs., • Exceptional communication skills, with the ability to translate complex data into clear, compelling insights and recommendations that influence both internal and external stakeholders., • Demonstrates critical thinking and strong problem-solving skills, with the ability to assess situations quickly and make sound, data-informed decisions., • Brings creativity and innovation to the forefront-challenging existing processes and identifying new ways to deliver value for customers, advisors, and the business., • Takes initiative to identify opportunities, influence change, and contribute to continuous improvement across the planning function. Customer Service Group In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you're a frontline colleague speaking to a customer, or one of brilliant support people, you'll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. Dunfermline We're just off Forth Road Bridge in a bustling business park 10 minutes from Rosyth train station. If you're not catching the train don't worry: there's plenty of secure onsite parking for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym, play a game of pool and make use of our handy corner shop. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." As a Lead Planning Analyst, you'll transform complex data into actionable insights that influence key stakeholders, thrive in fast-paced environments, and drive innovation through creative problem-solving. You'll collaborate across teams, mentor colleagues, and champion continuous improvement while building strong partnerships to deliver operational efficiencies. What you'll do : • Deliver clear, actionable insights that drive strategic decision-making-optimising plans by leveraging available levers, tools, and data, and presenting well-balanced solutions with pros and cons where appropriate., • Lead scenario planning in collaboration with planning teams and stakeholders to guide decisions and ensure optimal outcomes. Produce insightful outputs that deepen understanding and support informed, data-driven decisions across the business., • Support cross-functional initiatives by stepping in to meet the evolving needs of the broader Planning function when required., • Build and maintain strong, collaborative relationships between Planning, Operational teams and their stakeholders to ensure alignment and shared accountability., • Proactively engage with stakeholders to understand their objectives, priorities, and change initiatives-providing analytical support to enable successful delivery., • Provide indirect leadership across analyst teams in both Sky and Partner teams-offering coaching, feedback, and guidance to elevate performance and capability. What you'll bring :, • Ability to demonstrate a solid understanding and awareness of the planning cycle, including its key stages and processes, enabling effective contribution to planning activities and decision-making., • Agile and adaptable, with the ability to apply analytical expertise across a variety of planning functions and evolving business needs., • Exceptional communication skills, with the ability to translate complex data into clear, compelling insights and recommendations that influence both internal and external stakeholders., • Demonstrates critical thinking and strong problem-solving skills, with the ability to assess situations quickly and make sound, data-informed decisions., • Brings creativity and innovation to the forefront-challenging existing processes and identifying new ways to deliver value for customers, advisors, and the business., • Takes initiative to identify opportunities, influence change, and contribute to continuous improvement across the planning function. Customer Service Group In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you're a frontline colleague speaking to a customer, or one of brilliant support people, you'll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. Dunfermline We're just off Forth Road Bridge in a bustling business park 10 minutes from Rosyth train station. If you're not catching the train don't worry: there's plenty of secure onsite parking for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym, play a game of pool and make use of our handy corner shop. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." As a Lead Planning Analyst, you'll transform complex data into actionable insights that influence key stakeholders, thrive in fast-paced environments, and drive innovation through creative problem-solving. You'll collaborate across teams, mentor colleagues, and champion continuous improvement while building strong partnerships to deliver operational efficiencies. What you'll do : • Deliver clear, actionable insights that drive strategic decision-making-optimising plans by leveraging available levers, tools, and data, and presenting well-balanced solutions with pros and cons where appropriate., • Lead scenario planning in collaboration with planning teams and stakeholders to guide decisions and ensure optimal outcomes. Produce insightful outputs that deepen understanding and support informed, data-driven decisions across the business., • Support cross-functional initiatives by stepping in to meet the evolving needs of the broader Planning function when required., • Build and maintain strong, collaborative relationships between Planning, Operational teams and their stakeholders to ensure alignment and shared accountability., • Proactively engage with stakeholders to understand their objectives, priorities, and change initiatives-providing analytical support to enable successful delivery., • Provide indirect leadership across analyst teams in both Sky and Partner teams-offering coaching, feedback, and guidance to elevate performance and capability. What you'll bring :, • Ability to demonstrate a solid understanding and awareness of the planning cycle, including its key stages and processes, enabling effective contribution to planning activities and decision-making., • Agile and adaptable, with the ability to apply analytical expertise across a variety of planning functions and evolving business needs., • Exceptional communication skills, with the ability to translate complex data into clear, compelling insights and recommendations that influence both internal and external stakeholders., • Demonstrates critical thinking and strong problem-solving skills, with the ability to assess situations quickly and make sound, data-informed decisions., • Brings creativity and innovation to the forefront-challenging existing processes and identifying new ways to deliver value for customers, advisors, and the business., • Takes initiative to identify opportunities, influence change, and contribute to continuous improvement across the planning function. Customer Service Group In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you're a frontline colleague speaking to a customer, or one of brilliant support people, you'll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. Dunfermline We're just off Forth Road Bridge in a bustling business park 10 minutes from Rosyth train station. If you're not catching the train don't worry: there's plenty of secure onsite parking for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym, play a game of pool and make use of our handy corner shop. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." As a Lead Planning Analyst, you'll transform complex data into actionable insights that influence key stakeholders, thrive in fast-paced environments, and drive innovation through creative problem-solving. You'll collaborate across teams, mentor colleagues, and champion continuous improvement while building strong partnerships to deliver operational efficiencies. What you'll do : • Deliver clear, actionable insights that drive strategic decision-making-optimising plans by leveraging available levers, tools, and data, and presenting well-balanced solutions with pros and cons where appropriate., • Lead scenario planning in collaboration with planning teams and stakeholders to guide decisions and ensure optimal outcomes. Produce insightful outputs that deepen understanding and support informed, data-driven decisions across the business., • Support cross-functional initiatives by stepping in to meet the evolving needs of the broader Planning function when required., • Build and maintain strong, collaborative relationships between Planning, Operational teams and their stakeholders to ensure alignment and shared accountability., • Proactively engage with stakeholders to understand their objectives, priorities, and change initiatives-providing analytical support to enable successful delivery., • Provide indirect leadership across analyst teams in both Sky and Partner teams-offering coaching, feedback, and guidance to elevate performance and capability. What you'll bring :, • Ability to demonstrate a solid understanding and awareness of the planning cycle, including its key stages and processes, enabling effective contribution to planning activities and decision-making., • Agile and adaptable, with the ability to apply analytical expertise across a variety of planning functions and evolving business needs., • Exceptional communication skills, with the ability to translate complex data into clear, compelling insights and recommendations that influence both internal and external stakeholders., • Demonstrates critical thinking and strong problem-solving skills, with the ability to assess situations quickly and make sound, data-informed decisions., • Brings creativity and innovation to the forefront-challenging existing processes and identifying new ways to deliver value for customers, advisors, and the business., • Takes initiative to identify opportunities, influence change, and contribute to continuous improvement across the planning function. Customer Service Group In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you're a frontline colleague speaking to a customer, or one of brilliant support people, you'll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. Dunfermline We're just off Forth Road Bridge in a bustling business park 10 minutes from Rosyth train station. If you're not catching the train don't worry: there's plenty of secure onsite parking for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym, play a game of pool and make use of our handy corner shop. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." As a Lead Planning Analyst, you'll transform complex data into actionable insights that influence key stakeholders, thrive in fast-paced environments, and drive innovation through creative problem-solving. You'll collaborate across teams, mentor colleagues, and champion continuous improvement while building strong partnerships to deliver operational efficiencies. What you'll do : • Deliver clear, actionable insights that drive strategic decision-making-optimising plans by leveraging available levers, tools, and data, and presenting well-balanced solutions with pros and cons where appropriate., • Lead scenario planning in collaboration with planning teams and stakeholders to guide decisions and ensure optimal outcomes. Produce insightful outputs that deepen understanding and support informed, data-driven decisions across the business., • Support cross-functional initiatives by stepping in to meet the evolving needs of the broader Planning function when required., • Build and maintain strong, collaborative relationships between Planning, Operational teams and their stakeholders to ensure alignment and shared accountability., • Proactively engage with stakeholders to understand their objectives, priorities, and change initiatives-providing analytical support to enable successful delivery., • Provide indirect leadership across analyst teams in both Sky and Partner teams-offering coaching, feedback, and guidance to elevate performance and capability. What you'll bring :, • Ability to demonstrate a solid understanding and awareness of the planning cycle, including its key stages and processes, enabling effective contribution to planning activities and decision-making., • Agile and adaptable, with the ability to apply analytical expertise across a variety of planning functions and evolving business needs., • Exceptional communication skills, with the ability to translate complex data into clear, compelling insights and recommendations that influence both internal and external stakeholders., • Demonstrates critical thinking and strong problem-solving skills, with the ability to assess situations quickly and make sound, data-informed decisions., • Brings creativity and innovation to the forefront-challenging existing processes and identifying new ways to deliver value for customers, advisors, and the business., • Takes initiative to identify opportunities, influence change, and contribute to continuous improvement across the planning function. Customer Service Group In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you're a frontline colleague speaking to a customer, or one of brilliant support people, you'll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. Dunfermline We're just off Forth Road Bridge in a bustling business park 10 minutes from Rosyth train station. If you're not catching the train don't worry: there's plenty of secure onsite parking for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym, play a game of pool and make use of our handy corner shop. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

The Post This is a senior role operating in the Finance Office and reporting directly to the Head of Financial Planning. This role will involve working directly with senior colleagues, delivering insightful financial guidance, planning and decision support to the business objectives of the University. The post-holder will be an experienced finance business partner who will work with leadership teams across the University to deliver professional finance and accounting advice, as well as proactive and value add finance support to inform decision making. The post- holder will be business focused, highly analytical and aware of the sector and risk environment in which the University operates. In addition to traditional accounting strengths, strong commercial awareness and the ability to challenge stakeholders are highly desirable qualities. With demonstrable skills and experience of working in a busy finance environment you will be able to contribute to the wide range of activities undertaken by finance professionals including financial accounting, management accounting and business development. Experience in developing and implementing business and financial strategies would be preferable, you will be a professionally qualified accountant. As the role may involve liaising with external stakeholders as well as senior members of the University’s staff it is important that the post-holder is able to build and maintain good stakeholder relationships and have excellent communication skills. Description of Duties Financial Strategy and Planning Ensure that financial sustainability is central to the University’s strategy and operation by: • Support the identification of new income sources and opportunities in line with the aims of the University Strategic Plan for designated areas, • Working with key stakeholders in the University to translate business strategies into financial plans, making sure they are complete, robust and fully understood by the relevant budget holders, • Work with designated areas to support delivery of their in-year forecasts, annual budgets and long-term plans, ensuring they are aligned with targets for revenue, cost and contribution, • Ensuring finances of strategic development are evaluated and that sound financial advice is provided to stakeholders within the University, • Providing action plans to address issues and opportunities identified to deliver financial sustainability, identifying significant position changes early to influence financial decisions, • Maintain a sound understanding of sector developments in relation to financial planning and project support, and an awareness of relevant external policy/guidance, legislation, and government initiatives, providing advice and guidance to colleagues as appropriate Financial Analysis and Insight • Preparation of monthly management reporting for designated areas on a timely and accurate basis by combining quantitative, qualitative data and statistical analysis to highlight trends, share insights and evaluate alternatives against business objectives, • Provide insightful analysis and challenge on all financial matters to identify where efficiencies can be made to demonstrate best value and maximisation of use of resource and make recommendations to senior management, • Provide value added commentary on financial results, explanations of underlying key performance indicators and provide action plans to address issues and opportunities Performance Measurement • Working with the senior colleagues to ensure effective and efficient use of resource and deliver improvement in KPI and league table performance, • Ensure that all activities, new and existing are fully costed so informed decisions can be taken on the profitability of current and proposed activities, • Monitor performance indicators to establish viability and sustainability of existing and new activity to ensure that financial business plans are delivered Business Cases • Manage the process of investment and project appraisal within the University., • Produce clear and insightful financial business cases supporting both revenue and capital investments, • Challenge and review critical assumptions made in business case to identify risks and opportunities in the financial plans and ensure that stakeholders are actively managing these appropriately Essential Criteria • Full membership of a CCAB accounting body (CIFPA, ACCA, ICAS, ICAEW, CIMA), • Demonstrable experience of providing finance business partnering or equivalent within a commercial or HEI environment and building relationships across all levels of an organisation, • Successful track record of working with non-financial managers to drive improvements in decision making and financial performance, • Demonstrable experience of managing complex funding and financial regimes and scenarios, • Able to act on initiative, identify opportunities and is proactive in putting forward ideas and solutions, • Strong communication (both written and oral) and interpersonal skills, with the ability to explain complex financial information or ideas in a way that colleagues can understand and act upon, • Able to prioritise workload to deliver to tight deadlines and manage competing demands from various stakeholders, • Advanced skills in the use of Microsoft packages such as Excel, Word, PowerPoint and accounting software packages, • Proven analytical and problem solving capability, with a commitment to continuous improvement, • An ability to embrace and commit to leading change and innovation, • Able to be pro-active and to work to own initiative to deadlines Desirable Criteria • Previous experience process improvement and change management particularly in the reporting of financial information, • Knowledge and understanding of HE sector and potential challenges, • Experience of undertaking project work from inception to delivery of outcomes Additional Information Full time Open ended The closing date for applications is midnight on Wednesday 11 February 2026. Interviews are expected to take place on the week commencing Monday 23 February 2026. There is an expectation that work will be undertaken in the UK. For the purposes of sponsorship, this is a role under SOC code 2422. The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity. For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know… • Start Date: February 2026, • Salary: £25396.80, • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday, • Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Previous banking/ financial experience is highly desired but not essential, • Previous call centre/ customer service experience is essential Values we look for you to have... • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Confident in following banking processes and explaining this to customer Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority

At Piramal Pharma Solutions, we are driven by a purpose: to help patients around the world live healthier, longer lives. As part of our continued growth, we’re seeking an Analytical Development Scientist to support and lead method development, validation, and technical transfer activities in a dynamic, GMP-compliant environment. Your Role You will be at the heart of our analytical development efforts, playing a key role in supporting new drug development, scale-up, and commercial manufacturing. You’ll lead and contribute to technical projects that directly impact quality, efficiency, and regulatory compliance. Key Responsibilities Project Leadership & Delivery • Develop, validate, and transfer robust analytical methods for raw materials, intermediates, and finished products., • Drive timely and compliant execution of project deliverables, ensuring alignment with client expectations., • Collaborate cross-functionally to plan, schedule, and manage project work across QC, production, and stability teams., • Participate in client communications and technical discussions, providing expert input and updates as needed. Technical & Operational Excellence • Conduct method development and troubleshooting using state-of-the-art instrumentation (e.g., HPLC, GC, UV, etc.)., • Author and review technical documentation including protocols, reports, and SOPs in accordance with cGMP standards., • Provide analytical expertise during technology transfer to QC and production environments., • Support analytical training and mentoring for junior staff and cross-functional teams. Compliance & Continuous Improvement • Maintain meticulous laboratory records and ensure all work complies with GMP, safety, and data integrity standards., • Actively contribute to investigations, deviation reports, and change controls., • Identify opportunities for process optimization, cost reduction, and waste minimisation. What We’re Looking For • A degree (BSc/MSc/PhD) in Analytical Chemistry, Pharmaceutical Sciences, or a related discipline., • Solid experience in analytical method development and validation in a GMP-regulated environment., • Strong understanding of ICH guidelines and regulatory requirements., • Hands-on experience with a range of analytical techniques and instrumentation., • Excellent problem-solving, communication, and project management skills. Why • Be part of a global CDMO with a strong reputation in delivering high-quality, end-to-end pharmaceutical solutions., • Collaborate with passionate scientists and professionals in a supportive, innovation-focused culture., • Access ongoing training, development, and career advancement opportunities., • Make a real-world impact in the life sciences industry

Job Overview: We are looking for a dedicated Operational Excellence Facilitator to spearhead the implementation of our Productivity Excellence program across our two UK locations. In this critical role, you will ensure the seamless deployment of the Operational Excellence (OE) framework, including Daily Management Systems (DMS), aligning with our global strategy. Key Responsibilities: • Lead and facilitate the Operational Excellence program, championing the principles of Zero Defects, Zero Deterrents, Zero Harm, and Zero Waste., • Collaborate with site teams to set ambitious targets and navigate efforts toward achieving financial savings and KPI goals while maintaining effective communication across all functions., • Utilize your expertise in Lean, Theory of Constraints (ToC), and Six Sigma methodologies to coach teams, guiding them through project implementation and problem-solving techniques, while proactively identifying and addressing obstacles., • Drive the strategy and rollout of the DMS program in accordance with corporate guidelines, enhancing team capabilities through targeted training and coaching initiatives., • Analyze key productivity drivers, including employee performance metrics, organizational structure, and process improvements, to optimize productivity and efficiency across all areas., • Support daily workforce planning, standardizing and harmonizing staffing norms in Manufacturing, Packaging, Quality Control, Engineering, and other support functions to ensure business continuity., • Conduct industrial engineering studies to identify redundancies and eliminate non-value-added activities, enhancing overall efficiency., • Monitor the progress of productivity projects, providing regular updates on outcomes and financial results., • Assist in workforce budgeting and HR cost finalization, recommending optimal staffing levels to meet budget targets based on thorough analysis., • Set and track productivity measures across operational and support functions, contributing to gap analysis and continuous improvement efforts., • Contribute to workforce forecasting for cost and headcount requirements based on future capacity plans, ensuring alignment with long-term business goals. Qualifications: • Experience: 4 to 10 years in Industrial Engineering within manufacturing, corporate, or consulting environments., • Skills:, • Strong communication and influencing abilities to build robust relationships with stakeholders., • High levels of ownership and accountability, with a results-driven approach., • Proficient in MS Power BI, SQL, Tableau, Minitab, Sigma XL, Excel Macros, and MS Office., • Familiar with Industrial Engineering tools such as MOST, Time Studies, Capacity Planning, and Lean Management techniques including Value Stream Mapping (VSM), Overall Equipment Effectiveness (OEE), and Kaizen., • Expertise: Hands-on experience in implementing the Productivity Excellence Framework with a strong emphasis on the tactical execution of initiatives. Proven track record of conducting diagnostics, gap assessments, and aligning proposals to drive meaningful change. If you are ready to make a significant impact and help shape a culture of continuous improvement, we invite you to apply and join our mission for operational excellence!

The Company Founded in 2010, Candle Shack Limited has become a leading B2B supplier of premium candle-making materials, delivering to the EU and the UK from our warehouses in The Netherlands and Scotland. With ambition to increase our growth rate year on year over the next 3 years, we require to recruit an experienced Demand & Supply Planner to cover maternity leave. The Role - Full Time Fixed Term Maternity Cover based in Falkirk - Salary £negotiable depending on experience Reporting to the Supply Chain Manager and working alongside another Demand & Supply Planner you will play a critical role within this small but important team in improving the efficiencies of the Supply Chain operation within Candle Shack. This position requires strong analytical skills, a detail orientated approach, and the ability to adapt to a growing business environment. About You You will be able to demonstrate the following skills and experience: • Proven experience in supply chain management, preferably in a high-growth environment., • Excellent analytical and problem-solving abilities., • Proficiency in using supply chain management software and data analysis tools (i.e. Excel)., • Experience using an ERP/MRP system, • Demonstrated ability to thrive in a fast-paced, rapidly evolving business environment., • Excellent communication and interpersonal skills. Responsibilities Supply Chain Planning: • Place purchase orders with suppliers, maintain system delivery dates and ensure timely order acknowledgments are received., • Collaborate with cross-functional teams to forecast demand, plan procurement activities, and optimize inventory levels., • Utilize demand forecasting techniques to predict product demand and plan inventory accordingly accurately., • Coordinate with internal teams to ensure a seamless flow of materials and minimize stockouts or overstock situations. Supplier Management and Relations: • Proactively address supplier-related issues, such as shortages, quality concerns, or delivery delays., • Proactively maintain system supplier information such as lead time and pricing updates., • Prioritise incoming shipments depending on business need., • Arrange transport for goods ready for collection., • Establish strong relationships with suppliers, fostering open communication and collaboration., • Monitor supplier performance, escalating any issues as necessary. Process Improvement and Operational Excellence: • Continuously analyse supply chain processes, identify bottlenecks, and contribute to improvements to enhance efficiency and reduce lead times., • Utilise data analytics to identify cost-saving opportunities and drive operational excellence., • Implement and manage key performance indicators (KPIs) to track supply chain performance, inventory accuracy to measure success and identify areas for improvement. If you live within daily commuting distance to Falkirk and you can demonstrate that you have the skills and experience we need, we'd love to hear from you.

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know… • Start Date: February 2026, • Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500, • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Experience in working with vulnerable customers, • Ability to educate our customers on how to protect themselves against Fraud, • Previous banking/ financial services experience is highly desired, • Previous call centre/ customer service experience is essential What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio, • Objection handling whilst ensuring the customer that we are here to help them and keep their account secure, • Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Work with vulnerable customers, and helping to resolve complex cases, • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #Priority

CUSTOMER SERVICE REPRESENTATIVE OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Disputes Team on the Lloyds Banking Division campaign. Here is all you need to know… • Start Date: March 2026, • Salary: £26,000 per annum (enhanced rate applies between 9pm – 11pm), • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 07:00 - 23.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday, • Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Experience in working with vulnerable customers, • Previous banking/ financial services experience is highly desired, • Previous call centre/ customer service experience is essential Values we look for you to have... • Process Excellence - doing things well means something to you and you will always strive to improve on your work, • Collaboration - you enjoy working with others and you like working as a team player, • Communication - You can speak and write clearly and in a confident manner, • Emotional Intelligence - You possess the ability to be emotionally intellignt meaning you are able to empathise, be kind and be good with others., • Open-mindedness - you possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Critical thinking - you are abl to think logically when making decisions, • Solution Orientation - having a forward thinking mindset focused on resolving challenges, • Entrepreneurship - taking owenership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Follow Dispute processes to ensure customer satisfaction, • Objection handling whilst ensuring the customer that we are here to help them and keep their account secure, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Work with vulnerable customers, and helping to resolve complex cases, • Confident in following banking processes and being able to clearly explain these to our customer Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority