Purpose of the role Responsible for assisting the Health Club in the efficient running of the Health Club, ensuring a fun, safe and friendly environment for members and hotel guests. To maximise the sales of Health Club membership and spa treatments and products and ensure sales performance for the department To manage departmental sales and marketing administration and reports in according to company standards To ensure that the Health Club brand is perceived by our trade partners and customers alike as the leading, highly desirable place To work with the Membership Executive to ensure that the Leisure Club’s sales and marketing strategy is implemented successfully To promote a positive perception of the company at all times both internally and externally. Duties and responsibilities To support the Health Club in the effective running of the Health Club Prepares employees rosters in line with business requirements ensuring efficient service to our guests at all times Ensure compliance with all Spa SOPs and Hotel Standards. To adhere to the requirements of the Data Protection Act at all times. To check that all staff are correctly uniformed and that their personal presentation is to the hotel’s standards, and name badges are worn. To respond the telephone enquiries as per club procedures To carry out beauty treatments as booked by clients following Club procedures for pre and post administration including: Facials Back, neck, scalp, full body and deep tissue massage Body sculpting and other detox therapies Hand, nail and food grooming Eyebrow shape and tint Aromatherapy Manicure and pedicure Hair removal To undertake cleaning duties in the treatments room To report all disciplinary and grievance matters immediately to the Health Club Manager. To ensure customer supplies and accessories are replenished as required. To ensure that Lost property is reported inline with Hotel’s Policy To ensure that maintenance issues are communicated to a Duty Manager on duty. To attend training and departmental meetings as requested. To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel To take care of all Hotel equipment required to carry out duties and to report defects immediately To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty. To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Duty Manager To ensure that all accidents are reported to a Duty Manager on duty. To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To ensure all provided work tools / equipments are well maintained and in proper functional order. To ensure safety and return of all keys, in his/her possession. To ensure that a job of the day is completed in every area daily. To minimise wastage at all opportunities. Sales & Marketing To actively promote the sale of beauty products in conjunction with beauty treatments Plan and achieve department retail sales targets on a monthly basis Monitor and review sales against target Analyse and review business performance for each treatment/product, identifying opportunities and development areas To promote the hotel and its facilities to in house and prospective guests and to liaise with the sales and marketing department To safeguard revenue by controlling allowances and discounts in accordance with the hotel procedures Customer Relations Demonstrate service attributes in accordance with industry expectations and company standards to include: Being attentive to guests Accurately and promptly fulfil guests requests Understand and anticipate guest needs Maintain a high level of knowledge which will enhance the guests experience Demonstrate a service attitude that exceeds expectations Take appropriate action to resolve guest complaints Administration and Reporting: Responsible for all payments made for beauty therapy treatments/products Record details of all treatments taken for each client To take responsibility for stock control accounting systems To take responsibility for cashing up To ensure that sales tracking data is completed on a daily, weekly and monthly basis KPIs such as return appointments, link selling and file cards are updated and results communicated to the Department To ensure that purchase orders are formulated and authorised correctly and in accordance with Company’s procedures Key performance indicators Attention to details Someone who is passionate about exceeding guest expectation Confident team player who can create and maintain a positive attitude with a CAN-DO mentality Team player Ability to work to strict timescales Comfortable to work in a high pressurised environment Ability to smile at all times This role requires an element of manual handling Benefits Meals on duty Staff uniform Company pension contribution after you passing your probation period Recommend a friend reward scheme 20 days holiday plus 8 bank holidays Dry cleaning of your uniform (if applicable) Recognition Programme Seasonal annual parties Staff rate with IHG hotels globally
We are hiring a high-energy, results-driven Lettings Negotiator to dominate one of the most competitive markets out there. This is not a clock-in, clock-out position. It's a full-time opportunity for someone serious about building a career where effort = income. You'll work Monday to Saturday, handling only lettings (no sales), on a commission-based pay structure with aggressive bonuses for strong performance. Your mission: Find tenants fast. Close strong. Deliver an exceptional service that keeps landlords and tenants coming back. Key Responsibilities: Proactively source and manage rental listings Arrange and conduct property viewings Handle negotiations between landlords and tenants Guide tenants through the letting process from first viewing to move-in Maintain strong communication with landlords, tenants, and property managers Smash monthly and quarterly targets - and be rewarded for it What We're Looking For: Hungry, ambitious, and unafraid to pick up the phone Sharp communicator with a persuasive edge Able to think fast, move faster, and stay cool under pressure Previous lettings experience preferred but not essential - attitude matters more Based locally or able to commute reliably Monday to Saturday What You'll Get: Uncapped commission Bonus incentives for top performers Training and hands-on mentoring to level up fast Opportunity to grow in a company that promotes based on results, not politics Bottom Line: If you want a safety net, this isn't it. If you want a real shot at serious earnings and a fast-paced environment where you can thrive • welcome aboard.
We are hiring a high-energy, results-driven Lettings Negotiator to dominate one of the most competitive markets out there. This is not a clock-in, clock-out position. It's a full-time opportunity for someone serious about building a career where effort = income. You'll work Monday to Saturday, handling only lettings (no sales), on a commission-based pay structure with aggressive bonuses for strong performance. Your mission: Find tenants fast. Close strong. Deliver an exceptional service that keeps landlords and tenants coming back. Key Responsibilities: Proactively source and manage rental listings Arrange and conduct property viewings Handle negotiations between landlords and tenants Guide tenants through the letting process from first viewing to move-in Maintain strong communication with landlords, tenants, and property managers Smash monthly and quarterly targets - and be rewarded for it What We're Looking For: Hungry, ambitious, and unafraid to pick up the phone Sharp communicator with a persuasive edge Able to think fast, move faster, and stay cool under pressure Previous lettings experience preferred but not essential - attitude matters more Based locally or able to commute reliably Monday to Saturday What You'll Get: Uncapped commission Bonus incentives for top performers Training and hands-on mentoring to level up fast Opportunity to grow in a company that promotes based on results, not politics Bottom Line: If you want a safety net, this isn't it. If you want a real shot at serious earnings and a fast-paced environment where you can thrive -welcome aboard.
We are hiring a high-energy, results-driven Lettings Negotiator to dominate one of the most competitive markets out there. This is not a clock-in, clock-out position. It's a full-time opportunity for someone serious about building a career where effort = income. You'll work Monday to Saturday, handling only lettings (no sales), on a commission-based pay structure with aggressive bonuses for strong performance. Your mission: Find tenants fast. Close strong. Deliver an exceptional service that keeps landlords and tenants coming back. Key Responsibilities: Proactively source and manage rental listings Arrange and conduct property viewings Handle negotiations between landlords and tenants Guide tenants through the letting process from first viewing to move-in Maintain strong communication with landlords, tenants, and property managers Smash monthly and quarterly targets - and be rewarded for it What We're Looking For: Hungry, ambitious, and unafraid to pick up the phone Sharp communicator with a persuasive edge Able to think fast, move faster, and stay cool under pressure Previous lettings experience preferred but not essential - attitude matters more Based locally or able to commute reliably Monday to Saturday What You'll Get: Uncapped commission Bonus incentives for top performers Training and hands-on mentoring to level up fast Opportunity to grow in a company that promotes based on results, not politics Bottom Line: If you want a safety net, this isn't it. If you want a real shot at serious earnings and a fast-paced environment where you can thrive • welcome aboard.
JOB Overview We are seeking an experienced Sales Account Manager to oversee sales activities and develop long-term relationships with landlords and clients based in the UK, with a focus on Chinese-speaking prospective clients. The ideal candidate will play a key role in managing client accounts, maintaining customer satisfaction, and driving new business opportunities. Key Responsibilities • Identify and pursue new business opportunities, especially Chinese-speaking clients., • Develop and implement sales strategies to grow revenue and expand our client base, • Manage and nurture relationships with existing landlords and clients in the UK housing market, especially Chinese-speaking clients., • Serve as the main point of contact for key clients, providing tailored service and timely solutions, • Coordinate with internal teams (e.g., lettings, marketing, operations) to meet client needs, • Attend property viewings, meetings, and events as required to support client engagement, • Maintain accurate records of sales activity and client communications using CRM tools, • Provide regular sales reports and performance feedback to management, • Support marketing campaigns. Skills Required • Strong communication and interpersonal skills, with the ability to build trust with clients., • Excellent negotiation, persuasion, and problem-solving abilities, • Ability to work independently and manage multiple accounts simultaneously, • Target-driven with a proactive approach to generating leads and closing deals, • Proficiency in CRM software and Microsoft Office Suite Experience Requirements • Minimum 5 years of experience in property services, • Experience working with Chinese clients, preferably in the UK property, • Proven record of meeting or exceeding sales targets, • Familiarity with the UK housing market is highly desirable Education Requirements • Bachelor’s degree or above in Business, Marketing, Real Estate, or related fields, • Language requirement: Fluency in Mandarin (spoken and written); proficiency in English is essential. Cantonese is a plus but not required.
Duties and responsibilities: · Oversee the listing, marketing, and sale/lease of residential and commercial properties. · Recruit, train, and supervise real estate agents. · Prepare budgets, sales reports, and financial forecasts. · Ensure all transactions comply with legal and company policies. · Conduct regular meetings to motivate agents and review progress. · Produce and update new property listings and assist with marketing to ensure social media, photos, signs, and other materials are placed appropriately · Develop pricing strategies in line with market trends. · Organize filing systems and, when needed, help other real estate team members with contracts, such as title sheets, executing commissions, and coordinating buyer and seller information · Monitor expenses and ensure profitability. · Negotiate deals between buyers, sellers, landlords, and tenants. · Guide administrative assistants and direct daily operations to make sure procedures are followed · Maintain strong relationships with clients, ensuring high satisfaction. · Address client inquiries and resolve issues promptly. · Ensure proper documentation of all transactions. · Identify new business opportunities and market trends. · Work with legal teams to verify property documents. · Stay updated on industry regulations. Skill/experience/qualifications: · Bachelor &/Master’s degree or a related study and experience. · High school diploma, G.E.D. or equivalent required, bachelor’s degree preferred · Relevant experience in office management, real estate or, a related field strongly preferred · Excellent time management, problem-solving, and communication skills · Basic computer skills including experience with Microsoft Excel