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Mortgage Underwriter - Hybrid Working After Probation | Funded CeMAP | Genuine Career Progression Are you experienced in assessing or processing lending applications and looking to build a long-term career in mortgage underwriting? We are recruiting for a Mortgage Underwriter to join a growing specialist lender. This is an excellent opportunity to develop your underwriting expertise within second-charge mortgage lending, with structured training, funded qualifications and clear opportunities to progress. You will play a key role in assessing and progressing mortgage applications, ensuring every case is reviewed accurately, responsibly and in line with lending criteria. In return, you will receive ongoing support, a competitive monthly bonus and the opportunity to work on a hybrid basis once you have successfully completed probation. Package & Benefits: £32,000–£33,500 basic salary Monthly performance bonus, with OTE of £38,000+ Hybrid working after probation, including two days per week from home Fully funded CeMAP qualification 25 days’ annual leave, plus bank holidays and your birthday off Healthcare cash plan Pension scheme with up to 5% employer contribution Structured training and genuine long-term career progressionAbout the Company You will be joining a growing specialist financial services business that provides tailored lending solutions to UK homeowners. The organisation is committed to responsible lending, excellent customer outcomes and investing in its people. You will work as part of a collaborative, supportive team where quality, accuracy and customer service are central to everything they do. With ongoing investment in employee development, this is a business where you can build specialist knowledge in mortgage lending and progress your career over time. The Role As a Mortgage Underwriter, you will be responsible for reviewing and progressing second-charge mortgage applications from initial assessment through to completion. You will assess customer circumstances, income, expenditure and supporting documentation to ensure applications meet lending criteria and deliver fair customer outcomes. Working closely with customers and internal stakeholders, you will ensure cases are accurately documented and progressed within agreed service levels. Key Responsibilities for the Mortgage Underwriter: Review and manually assess second-charge mortgage applications in line with lending criteria. Verify customer documentation and request further information where required. Assess income, expenditure and affordability to support responsible lending decisions. Identify potential risks, inconsistencies or missing information within applications. Maintain accurate and up-to-date case records throughout the application process. Liaise with customers and internal stakeholders to progress cases efficiently. Manage a caseload in line with agreed service levels, quality standards and KPIs. Ensure all work is completed in accordance with company processes, regulatory requirements and responsible lending principles. Develop your knowledge of specialist lending and underwriting through structured training and hands-on experience.About You To be successful in this Mortgage Underwriter role, you will ideally have: At least 12 months’ experience assessing or processing loan, mortgage or finance applications. Experience reviewing income and expenditure information as part of a lending process. Previous experience within lending, mortgages, financial services or another regulated environment. Strong attention to detail and the ability to assess information accurately. Good communication skills, with confidence liaising with customers and internal teams. A structured and organised approach to managing multiple cases and deadlines. A genuine interest in developing a career in mortgage lending and underwriting.Applicants with experience in motor finance, consumer lending, secured loans, second-charge mortgages, loan processing or case management are also encouraged to apply. Interested? If you are looking for your next opportunity as a Mortgage Underwriter, Loan Underwriter, Loan Processor, Case Manager or Loan Officer, this could be an excellent opportunity to develop your career within specialist lending. Click Apply and submit your most recent CV for consideration. JL_FIN

Ideas | People | Trust \n \n We’re BDO. An accountancy and business advisory firm, providing the advice and solutions all organisations need to navigate today’s changing world. \n \n We work with the companies that are Britain’s economic engine – ambitious and entrepreneurially-spirited businesses that fuel the economy – whether privately or publicly owned - and directly advise the owners and management teams that lead them. \n \n We’ll broaden your horizons \n \n Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients’ evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you’re after a career that will keep you on your toes, we’ll give you the autonomy to drive your career forward. \n \n Our Tax Assurance & Risk Management (‘TA&RM’) team is a fast-growing collaborative team of around 15 people nationally led by three dedicated tax partners, who together support a wide variety of private, private equity-backed and listed clients across sectors. Our work has helped many clients meet their legislative tax governance compliance obligations (including in relation to the Senior Accounting Officer and Corporate Criminal Offences regimes, the tax strategy publication requirement and HMRC’s Business Risk Review process) and strategically improve their tax operations and tax control framework, manage tax risk and provide assurance to tax authorities and business stakeholders. Technology is an important part of helping our clients succeed and we encourage innovation at all levels in our team. We are an award-winning specialist tax team. \n \n This is a dynamic client-facing role that requires excellent client relationship, communication and project management skills, and the ability to distil complex concepts into easily understood information suitable for a wide array of stakeholders. Most of your work will be client facing and will require you to actively manage client portfolios, manage project delivery, coordinating junior resource and BDO tax specialists, to deliver exceptional client service. Owning client relationships with the senior team is key, and you’ll be heavily involved in business development and innovation activities to support our business growth. \n \n This role will involve consideration of a range of taxes including corporate, indirect and employment taxes; our work is broader than any one area of tax and at the senior manager level, we require candidates with a depth of tax experience, specifically with TA&RM experience, with good commercial awareness who are eager to learn, adapt and contribute to this area of growth for the business. Importantly, we are looking for natural curiosity about how tax functions and businesses run, from the governance, processes and controls to the people and technology they use and the tax technical issues relevant to them. \n \n We’ll help you succeed \n \n Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. \n \n You’ll be both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with the team at all levels to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with, acting as a key part of BDO’s relationships with our clients. \n \n We are looking for someone: \n\n • To act as a key point of contact within the firm for our clients, together with the senior team.\n, • With experience of TA&RM work (including such as tax strategy, SAO and CCO compliance, HMRC Business Risk Reviews, developing the tax control framework and tax operating model, advising on tax risk management e.g. tax risk registers.)\n, • With a strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level, and with strong tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues.\n, • With experience in end-to-end project delivery, who can lead projects with complexity to deliver quality advice.\n, • Who has a keen interest in helping clients develop tax governance and developing bespoke scopes of work to meet our clients’ needs.\n, • With personal responsibility for own decisions and the actions of others.\n, • Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience.\n\n \n You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit our clients, the task at hand, our teams, and you. \n \n At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. \n \n We’re in it together \n \n Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. \n \n Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. \n \n We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues - BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. \n \n We’re looking forward to the future \n \n At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. \n \n Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. \n \n We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. \n \n LI-#KW1

Ideas | People | Trust \n \n We’re BDO. An accountancy and business advisory firm, providing the advice and solutions all organisations need to navigate today’s changing world. \n \n We work with the companies that are Britain’s economic engine – ambitious and entrepreneurially-spirited businesses that fuel the economy – whether privately or publicly owned - and directly advise the owners and management teams that lead them. \n \n We’ll broaden your horizons \n \n Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients’ evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you’re after a career that will keep you on your toes, we’ll give you the autonomy to drive your career forward. \n \n Our Tax Assurance & Risk Management (‘TA&RM’) team is a fast-growing collaborative team of around 15 people nationally led by three dedicated tax partners, who together support a wide variety of private, private equity-backed and listed clients across sectors. Our work has helped many clients meet their legislative tax governance compliance obligations (including in relation to the Senior Accounting Officer and Corporate Criminal Offences regimes, the tax strategy publication requirement and HMRC’s Business Risk Review process) and strategically improve their tax operations and tax control framework, manage tax risk and provide assurance to tax authorities and business stakeholders. Technology is an important part of helping our clients succeed and we encourage innovation at all levels in our team. We are an award-winning specialist tax team. \n \n This is a dynamic client-facing role that requires excellent client relationship, communication and project management skills with the ability to distil tax concepts into easily understood information suitable for a wide array of stakeholders. Most of your work will be client facing, reporting to senior managers, directors and partners, and will require you to actively manage your client portfolio and manage project delivery, coordinating teams to deliver exceptional client service, in addition to supporting business development activities. \n \n This role will involve consideration of a range of taxes including corporate, indirect and employment taxes; our work is broader than any one area of tax and we require candidates with good commercial awareness who are eager to learn, adapt and contribute to this area of growth for the business. Importantly, we are looking for natural curiosity about how tax functions and businesses run, from the governance, processes and controls to the people and technology they use and the tax technical issues relevant to them. \n \n We’ll help you succeed \n \n Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. \n \n You’ll be both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. \n \n We are looking for someone: \n\n • \n Who can act as a key point of contact within the firm for the client, together with senior members of the team. This will involve responding quickly to, as well as anticipating, client requests/needs, keeping clients informed of progress in relation to all aspects of the service provided, and maintaining regular contact with clients. \n • \n With experience of TA&RM work (including such as tax process, tax strategy, SAO, CCO, tax risk registers etc) – with a keen interest in tax governance and developing tax operations. \n • \n With broad tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues. \n • \n With experience in end-to-end project delivery and quality advice / report writing skills. \n • \n With a strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level. \n • \n Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience. \n\n \n You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit our clients, the task at hand, our teams, and you. \n \n At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. \n \n We’re in it together \n \n Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. \n \n Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. \n \n We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues - BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. \n \n We’re looking forward to the future \n \n At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. \n \n Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. \n \n We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. \n \n

Member Relations Officer \n We are delighted to share this new and exciting opportunity for a Member Relations Officer to join the organisation. \n Position: Member Relations Officer \n Location: Manchester /Hybrid (at least 2 days per week in the Manchester office) \n Salary: £28,791 per annum \n Hours: Full time, 35 hours per week \n Contract: Permanent \n Application deadline: Midnight, Wednesday 18 November 2026 \n Interviews: Thursday 3 December in Manchester \n About the Role \n As the voice of the UK’s co-operative movement, the organisation empowers and supports co-operative enterprise with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. By promoting shared wealth through member ownership, the team are committed to enable anyone in the UK to form, or join, thriving and sustainable co-ops. \n As Member Relations Officer, you will support the membership strategy through member recruitment and retention activities. You will act as a first point of contact for member enquiries and build positive relationships with current and prospective members. You will also promote membership benefits, products and services, and support member engagement and networking. \n Join an organisation led by unwavering values of solidarity, self-responsibility, equity, and honesty, if you share these core values, we would be delighted to receive your application. \n Core responsibilities include: \n \n\n • Work with the Membership Manager and team colleagues to implement the membership and member engagement strategy, in line with strategic and personal goals.\n, • Work with Membership Manager and team colleagues to collectively work towards and achieve strategic KPI’s.\n, • Recruit, retain and manage own target members and member groups in order to develop a growing, mutually beneficial and financially sustainable relationship with them. \n, • Build and maintain an in depth understanding of our members, their needs and experience.\n, • Further develop and maintain understanding of subscription model, packages, products and income generating services: sharing awareness amongst the membership to ensure member needs are met.\n, • Take an active role in providing a meaningful, informative and productive first year’s journey to new and returning members.\n, • Be responsible for own member relationships while escalating more complex queries to the Membership Manager and/or Member Services Lead, or Advice Team as appropriate.\n, • Working with colleagues analyse existing and potential markets for membership and the upselling of services to existing members, developing and overseeing contact strategies to specific member groups as agreed.\n, • Support members’ engagement with the organisation and facilitate networking between members, particularly: best practice sharing, mentoring and business referrals, at our events, online and through personal contact.\n, • Help inform the design and delivery of membership awareness and recruitment campaigns ensuring consistently high levels of quality and alignment with our brand, particularly: data and insight gathering, creation and maintenance of marketing material, following up leads and conversion into members.\n, • Act as a first point of contact for member and potential member enquiries by phone, email, website or in writing and follow-up within an agreed timeframe.\n, • Contribute to the design and delivery of our membership processes ensuring a consistently high member experience, particularly in the areas of: recruitment, membership applications, member communications, enquiries and retention/removal.\n, • To maintain and update member records, undertaking membership analysis and reporting on the customer relationship management system as and when required.\n, • To work with and support the Member Services Lead on matters relating to the wider membership functions ensuring our membership and governance: structures, policies and procedures reflect our co-operative identity and member needs.\n, • Develop and maintain knowledge of regulatory and legal requirements relevant to role, support and promote compliance with those requirements within the role and the business.\n\n \n About You \n To be successful in this role, you will bring: \n \n\n • Experience of dealing with enquiries from the public, customers or in a membership context\n, • An understanding of and interest in supporting values-based organisations such as co-operatives, community businesses or social enterprises.\n, • Excellent interpersonal skills, with a proven ability to build rapport and develop positive working relationships with colleagues and external stakeholders\n, • Strong organisational skills, including the effective prioritisation of workloads, management of competing demands and meeting deadlines.\n, • Excellent written and verbal communication skills, with the confidence to promote relevant products, services and membership benefits\n, • Attention to detail, accuracy, and quality when carrying out process driven tasks such as record keeping and database maintenance\n\n \n About the Organisation \n As the voice of the UK’s co-operative movement, the organisation empowers and supports co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. As an organisation it is led by unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application. \n Benefits \n \n\n • Flexible working options\n, • Pension scheme\n, • Discounted travel to work schemes\n, • Employee wellbeing assistance programme including free eye tests\n, • Personal and professional growth and development, including coaching\n, • Trade union\n\n \n Other roles you may have experience in could include Customer Service, Customer Service Officer, Customer Service Exec, Customer Service Assistant, Customer Care, Supporter Care, Membership Officer, Membership Executive, Membership Coordinator, Membership Assistant, Admin, Administrator, Administration. \n Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

This job is with Booking.com, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. Role Overview : The Cloud & Platform Ecosystems group strives to enable the use of AWS as part of our Connected Cloud, empowering teams to leverage the full potential of Public Cloud - minimizing abstraction layers while fostering acceleration and innovation while providing low latency experiences for customers of _. Group Technical Program Managers have demonstrated experience leading teams that lead large cross-organizational software development projects, and have a deep technical background, ideally within enterprise software companies, platform and shared technology experience, and working with regulatory and compliance best practices. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means they are not only able to develop and drive high-level strategic initiatives, but can also roll up their sleeves, dig in, and help drive change. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. They should be entrepreneurial, innovative individuals who thrive on solving tough problems. This is a high visibility role and maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership skills are essential to success in this role. This role manages a team of ~8-10 people (including 1 IC contractor) and is responsible for setting clear direction, fostering a collaborative and high-performance culture, encouraging professional development and growth, and promoting a positive and inclusive work environment. Key Job Responsibilities and Duties : Your day to day will be dynamic and diverse, but will focus on leading your team to drive and deliver cross department initiatives that span infrastructure tooling and platform development to supporting onboarding and change management initiatives. Manage the Technical Program Management Team. Set clear direction for the team, translating department and portfolio priorities into practical programs, objectives, roles, expectations and near-term focus. Provide regular one-to-one support, coaching and feedback, helping each team member remove blockers, make sound decisions and grow their impact. Own performance management for direct reports, including goal setting, continuous feedback, development planning, calibration and performance improvement where required. Build and maintain a healthy, inclusive and high-performing team culture based on trust, accountability, collaboration and continuous improvement. Create an environment in which team members can operate with appropriate autonomy while receiving timely support,challenge and escalation when needed. Lead continuous improvement of the team's ways of working, using delivery insight, team feedback and outcome data to improve predictability, quality and business impact. Active member of the Cloud & Platform Ecosystems Leadership Team As a member of the Cloud & Platform Ecosystems Leadership team you will be responsible for collaborating with Directors, Senior Directors, Architects, Principal and Group level leaders in crafting the strategy and direction of the Cloud & Platform Ecosystems department. This may include orchestrating and managing annual and quarterly planning, bootstrapping programs when needed, and contributing to general department priorities. Build strong relationships across the business, communicate strategy and progress clearly, and effectively manage stakeholder expectations, including senior leadership. Manage Technical Program Management Quality, Capacity, and Operating Rhythm Responsible for the quality of reporting being delivered by the Technical Program Management team. As the team and craft lead, you are responsible for ensuring that initiative and program reporting distributed via Monthly Business Reviews, Steer Co meetings, and general program updates embody a high level of quality, accuracy, and timeliness. Working with the Cloud & Platform Ecosystems Leadership Team, allocate and rebalance TPM team capacity across programmes and initiatives, ensuring high priority initiatives and programs are appropriately staffed. Establish effective team operating rhythms, including team meetings, one-to-ones, programme reviews, planning sessions, retrospectives and regular communication of priorities and decisions. Drive strategic programs and relationships in support of the Cloud & Platform Ecosystems group Primary point of contact with AWS and GCP with regard to operational delivery and relationship management, direct ownership of program and portfolio management of relationship with these key cloud providers and critical third party vendors. Responsible for strategic learning & enablement programs in support of Cloud adoption. Contribute to the Technical Program Management Craft across Core Platforms, Central Tech, and the Tech community at large. Support recruitment, selection, onboarding and retention of Technical Program Managers Develop the TPM craft within the team by sharing best practices, reviewing approaches, encouraging peer learning and creating opportunities for mentoring and stretch assignments. Partner closely with engineering, product and operational leaders to ensure the team operates with clear accountability and effective collaboration across organisational boundaries. Role Qualifications and Requirements 10+ years in Technical Program Management with enterprise level delivery experience, including 3+ years directly managing and developing talent. Strong communication, storytelling, and presence, with the ability to represent program value, status, and risks credibly in senior stakeholder and cross-functional forums. Strong ability to operate effectively in high-ambiguity, cross-functional environments with broad stakeholder landscapes and competing priorities. Significant experience working with cross-functional technical teams and business units to design, develop and deliver large-scale systems, platforms or technology solutions. Strong experience driving the definition and creation of program documentation and best practices to deliver complex, outcomes based, technical roadmaps and associated collateral for infrastructure platforms. Proven experience (2+ years) leading and developing Technical Program Managers, with a strong track record of coaching, mentoring, and raising the bar on technical program craft. Strong organisational and execution skills, including the ability to manage risks, dependencies, trade-offs, and multiple priorities in a fast-paced environment. Technical Fluency: Ability to bridge complex engineering platforms-including containerized compute (BKS), network infrastructure, and LLM architectures and ensure Benefits & Perks - Global Impact, Personal Relevance: Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive _, as well unique-to-Booking.com benefits which include: Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country) Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit Diversity, Equity and Inclusion (DEI) at Booking.com: Diversity, Equity & Inclusion have been a core part of our company culture since day one. This _ starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech." We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Application Process: This role does not come with relocation assistance. Application and CV Review Recruitment Phone Screen Business Interview 1 Business Interview 2 FIT Interview Hiring Decision Let's go places together: _ Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Summarised Purpose Of The Job Torque is Syspro's Industrial AI platform, live at select pilot sites and built to put AI to work inside real manufacturing and distribution operations. This is the first dedicated Forward Deployed Engineer role. The Forward Deployed Engineer embeds with customers to find where AI creates genuine operational value (value discovery) and makes Torque deliver it fast (time-to-value), owning each engagement from technical discovery through production rollout and customer enablement. Torque sells alongside Syspro ERP and standalone to companies running other ERPs, so every strong deployment opens the door to new customers. The role sits in a small founding team and reports to the Chief Operating Officer. It is based from Manchester or London, with engagements run mostly remotely and on site when required or preferred. It suits an engineer who wants to build with frontier AI on real industrial problems, ship to production in weeks, and shape the success of a next-generation product and function from day one. Key Responsibilities Value discovery and product-market fit • Identify with pilot customers the operational problems where Torque creates the most value, and pressure-test the value proposition against reality, • Trial use cases fast: prototype, deploy, measure, keep what works and cut what does not, • Quantify outcomes in the customer's own data and feed the evidence to the Torque product, Presales and Product Marketing teams Deployment, enablement and time-to-value • Own deployment end to end at assigned accounts, from technical discovery through production rollout, • Define a first-value milestone with each customer (a measurable operational outcome, not a go-live date) and drive the engagement to reach it quickly, • Connect, configure and extend Torque against the customer's ERP and operational data, whether they run Syspro or another system, • Enable customer teams to run Torque themselves, and make the value visible to their leadership in their own numbers Forward-deployed customer engagement • Engaged customers primarily remotely, going deep on their data, systems and operational realities, • Build trust from the shop floor to the executive sponsor, adapting solutions to how they perform in practice, • Support Presales with technical depth in demos and proof-of-value engagements Building the playbook • Turn engagements into reusable assets: integration patterns, agent configurations, data mappings and deployment playbooks, • Cut deployment time with every successive engagement, so Torque scales beyond what one engineer can deliver in person Governance, quality and responsible AI • Ensure deployed solutions meet Syspro standards for accuracy, security and reliability, • Handle customer and company data in line with Syspro data-protection and IT governance policy (POPIA, GDPR, ISO 27001), • Document deployments for supportability after handover, applying responsible-AI practice (testing, human oversight) throughout Minimum education • Bachelor's degree in Computer Science, Software Engineering, Data Science or a related field; or equivalent practical experience Beneficial qualifications • Certification in AI/ML, data engineering or a cloud platform (e.g., Azure, AWS or Google Cloud), • ERP product certification (Syspro or comparable) Minimum experience • Building and shipping software in production, • Building with LLMs and/or agents, APIs and data pipelines, • Deploying solutions with customers or end users in live operational environments, including integrating data across business systems Beneficial experience • Syspro or another ERP: data model, integration patterns and implementation lifecycle, • A forward-deployed, professional services, presales or solutions-engineering role, • Manufacturing or distribution environments, or an early-stage, zero-to-one product build Special skills and knowledge • Practical command of modern AI tooling: LLMs, agent frameworks, prompt design and APIs, • Reads a customer's data landscape and operational context quickly and designs solutions that fit it, • Translates operational problems into technical solutions and explains them to any audience, • Bias for building: prototypes fast, iterates on feedback and ships working tools in live environments, • Comfortable with ambiguity and ownership; energised rather than unsettled by a role without a template, • Handles customer data with care: confidentiality, security and responsible use throughout, • 25 days annual leave + public holidays, • Hybrid working environment (2-3 office days, determined by distance to the office), • 5% Employer pension contribution, • Private Health Insurance, • Death in Service Benefit equal to 4x salary, • Group Income Protection scheme, • Health Cash Plan, • Employee Assistance Programme, • Cycle to Work Scheme, • Bonus / Commission Payments, • Enhanced Maternity & Paternity Package #J-18808-Ljbffr

As a hands-on Tech Lead at Murmuration, you will lead the build of the core platform that will service the credit unions and their members. You will contribute code whilst being the primary technical escalation for the team - unblocking issues, reviewing code, mentoring and supporting. We work in an AI-native way; we expect you to be fluent with AI coding tools and have enough confidence in your own abilities to support and develop the team in working this way. Reporting to the Chief Technology Officer, you'll be one of the first engineers here, with a real say in the product and how it's built. Murmuration is a new technology company building the core platform that credit unions run on. We provide the software, payments, and data infrastructure that lets a credit union offer its members modern digital banking without having to build or run the technology itself. Credit unions are member-owned and rooted in their communities, but many still operate on systems that are decades old, which limits what they can offer their members. We're building the alternative. We're a new company, putting our platform and our first engineering team in place now, with the backing of an established group. For people who join early, that means a real say in the product, the architecture, and how the company works. • Designing, building (with AI), and shipping features across the whole platform, • Mentoring the core platform engineering team, • Enforcing quality standards in the delivered builds, • Working closely with the other disciplines to ensure the core platform meets the needs of the credit unions and their members, • Working closely with the platform engineers to design and build high performing CI/CD pipelines that provide fast feedback, • Using AI coding tools to work quickly, without dropping standards for code quality, testing, and security whilst supporting the team in their own use of AI coding tools., • Building AI features into the product (assistants, automation, document processing) where they add genuine value for members and/or the business, • Designing and consuming REST/GraphQL APIs that connect our platform to CBS, payments, and third-party services, • Taking features from design through implementation, testing, deployment, and support, • Having a strong influence on architecture and technical decisions as part of a small, senior team, • Writing automated tests, reviewing other people's code, and helping set the engineering standards, • Working closely with product, design, and the platform and payments engineers, • Strong experience building platforms with Node using TypeScript (or similar stacks), • Strong experience in mentoring small engineering teams, • Strong experience with database technologies (e.g. Postgres, MySql, SqlServer), • Strong experience designing and building features across the whole stack, • Experience integrating third-party services, • Fluency with AI coding tools as part of your day-to-day work, and a sensible view on where they help and where they don't, • A strong grounding in the fundamentals: testing, version control, CI/CD, and secure coding, • Comfortable working at an early stage, with a lot of ownership, • An interest in fintech, payments, or financial inclusion, • Experience in designing and building platforms from scratch, • Experience in fintech, banking, payments, or another regulated or high-trust domain, • A track record of shipping AI/LLM features into production, • Experience with cloud-native development (AWS/Azure/GCP), containers, and infrastructure-as-code, • Experience setting engineering standards or mentoring a small team, • Salary of £80,000 – £95,000 depending on experience, • 30 days holiday per year plus Bank Holidays, • Hybrid working from our Manchester office, • Company pension scheme, • An early, hands-on role building a new platform and team, • Structured career path with support for ongoing learning and development #J-18808-Ljbffr

As our Senior Test Engineer, you'll own quality at Murmuration. Reporting to the Chief Technology Officer, you'll set up our test automation and quality practices to ensure the payments platform that processes card and card payments is of high quality and robust. Murmuration is a new technology company building the core platform that credit unions run on. We provide the software, payments, and data infrastructure that lets a credit union offer its members modern digital banking without having to build or run the technology itself. Credit unions are member-owned and rooted in their communities, but many still operate on systems that are decades old, which limits what they can offer their members. We're building the alternative. We're a new company, putting our platform and our first engineering team in place now, with the backing of an established group. For people who join early, that means a real say in the product, the architecture, and how the company works. • Define and build the test strategy and automation framework for the payments platform, across API and integration layers., • Write and maintain automated tests and run them in our CI/CD pipelines, • Own quality across the development lifecycle, testing earlier and making it a shared responsibility across the team, • Design test approaches for card payments and card issuance where correctness and edge cases matter, • Run and automate regression, integration, performance, and security-aware testing, • Investigate, reproduce, and clearly report defects, and verify fixes, • Help set up QA standards, processes, and tooling as one of the first engineers in the team, • Work with engineers to build testability into the product early, • Strong experience as a Test/QA Engineer or SDET, with a focus on test automation, • Hands-on experience with automation frameworks for API testing., • Experience integrating automated tests into CI/CD pipelines, • A solid grasp of testing strategy across the test pyramid, • Strong attention to detail, ideally from a high-trust or regulated domain, • Experience testing fintech, banking, or payments systems where accuracy matters, • Experience with performance and/or security testing, • Experience building a test automation practice or framework where none existed, • Experience with contract testing and testing distributed systems, • Salary of £50,000 – £75,000 depending on experience, • 30 days holiday per year plus Bank Holidays, • Hybrid working from our Manchester office, • Company pension scheme, • An early, hands-on role building a new platform and team, • Structured career path with support for ongoing learning and development #J-18808-Ljbffr

Established in 2012, Omnia Projects is a respected specialist in T&D engineering, project management and technical assurance. With over 110 staff the company has delivered critical infrastructure for clients including National Grid, helping to shape the UK’s evolving energy system. Omnia Projects brings deep expertise across the full energy project lifecycle, from feasibility and concept design through to commissioning and operation, helping clients navigate the growing complexity of the UK’s energy landscape. The addition of Omnia Projects strengthens Egis’ strategy to deliver a fully integrated service offering in the sector. It enhances capabilities in civil and structural engineering, protection and control and project delivery services for high-voltage substations and overhead line and cable design, creating a broader service offering for clients involved in energy transition and grid modernisation. Design Assurance Engineer responsible for undertaking National Grid BP141 design assurance roles on a variety of National Grid projects. This role ensures that designs for a variety of installations, asset replacements, connection schemes and substation builds comply with National Grid technical specifications, engineering standards, regulatory requirements, and industry best practices. The successful candidate will work closely with National Grid Project Teams, DNO’s & Contractors, to support the timely delivery of safe, reliable, and compliant designs. Experience of the UK Electricity Transmission and/or Distribution System is essential for this role. We are looking for all Design Assurance Disciplines; • HV Plant, • Substation Civil, • Protection & Control, • Relay Settings, • HV Cable, • Overhead Lines, • Commissioning Officer Design Review & Design Compliance Assurance Audit Report (DCAAR) acceptance: • Review and assess design submissions, ensuring compliance with National Grid, technical specifications, procedures and engineering standards., • Provide detailed feedback and recommendations to address design gaps, non-compliance, or potential risks., • Support completion of design pack DCAAR once all technical, safety, and regulatory requirements are met., • Engage in regular project design review meetings with a variety of stakeholders., • Coordination and technical interface with other design assurance engineering disciplines., • Serve as the primary point of contact between National Grid’s Project Team and Contractor Design Teams regarding design matters., • Collaborate with internal stakeholders, including asset management, project delivery teams, and other engineering disciplines, to ensure design alignment with project objectives., • Participate in design coordination meetings, workshops, and technical reviews with contractors and suppliers., • Identify potential risks related to safety, reliability, and performance in contractor designs and recommend corrective actions., • Ensure that Contractor Design Teams have incorporated appropriate risk mitigation measures., • Experience of implementing safety by design and CDM awareness., • Maintain comprehensive records of design submissions, review comments and DCAAR acceptances in accordance with BP188., • Review technical reports and assurance documentation related to design pack submission., • Monitor performance related to design quality and compliance, providing feedback to management as needed., • Experience of working to a structured project design process and compliance with associated BP188 timescales to support the project. Essential: • HNC or Degree in Electrical Engineering, Power Systems, or a related discipline., • Currently or previously held National Grid BP141 Design Assurance Engineer authorisation, • Chartered Engineer status or working towards CEng accreditation, • Proven experience in infrastructure design, design assurance, or technical approval within the Electricity Transmission and/or DNO sector., • Strong knowledge of electrical infrastructure, relevant to the specific assurance discipline. Desirable: • Experience of producing, reviewing and approving designs for National Grid and/or Distribution Network Operator (DNO) projects., • Currently or previously nominated as SR188 Contractor Design Approval Engineer on National Grid projects. Home based, with the option of working from Omnia offices (Stafford, Stockton Heath and Northallerton), as per project requirements. Must be willing to travel anywhere throughout the UK. Ideally full time but willing to consider part time staff positions. • Competitive Salary, plus discretionary bonus, • Working hours of 40hours per week. All overtime payable or time off in lieu (your choice) should you work more than this, • 22days holiday, plus bank holidays with an option to increase, • Private Medical Insurance, • Workplace Pension, • Death in Service, • Company car scheme We at EGIS are an Equal Opportunities employer and we recognise the value of a Diverse Organisation. EGIS appreciates all job applications. If you decide to apply for an opportunity at EGIS, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and everyone’s contribution as this builds our culture and means, if you work for EGIS, you will be included, listened to, and respected. #J-18808-Ljbffr

As a hands-on Tech Lead at Murmuration, you will lead the build of the payments platform that will be used to process cards and card payments. You will contribute code whilst being the primary technical escalation for the team – unblocking issues, reviewing code, mentoring and supporting. We work in an AI-native way; we expect you to be fluent with AI coding tools and have enough confidence in your own abilities to support and develop the team in working this way. Reporting to the Chief Technology Officer, you'll be one of the first engineers here, with a real say in the product and how it's built. Murmuration is a new technology company building the core platform that credit unions run on. We provide the software, payments, and data infrastructure that lets a credit union offer its members modern digital banking without having to build or run the technology itself. Credit unions are member-owned and rooted in their communities, but many still operate on systems that are decades old, which limits what they can offer their members. We're building the alternative. We're a new company, putting our platform and our first engineering team in place now, with the backing of an established group. For people who join early, that means a real say in the product, the architecture, and how the company works. • Designing, building (with AI), and shipping features across the whole payments platform, • Mentoring the payments platform engineering team, • Enforcing quality standards in the delivered builds, • Working closely with the other disciplines to ensure the payments platform meets the required compliance standards and requirements of the scheme providers., • Using AI coding tools to work quickly, without dropping standards for code quality, testing, and security whilst supporting the team in their own use of AI coding tools., • Working closely with the platform engineers to design and build high performing CI/CD pipelines that provide fast feedback, • Having a strong influence on architecture and technical decisions as part of a small, senior team, • Taking features from design through implementation, testing, deployment, and support, • Writing automated tests, reviewing other people's code, and helping set the engineering standards here, • Working closely with product, design, and the platform and payments engineers, • Experience building asynchronous event driven systems, • Strong experience in mentoring small engineering teams, • Strong experience with Java, Kotlin or Scala, • Strong experience with database technologies (e.g. Postgres, MySql, SqlServer, DynamoDB, CosmosDB), • Strong experience integrating third-party services, • Fluency with AI coding tools as part of your day-to-day work, and a sensible view on where they help and where they don't, • A strong grounding in the fundamentals: testing, version control, CI/CD, and secure coding, • Comfortable working at an early stage, with a lot of ownership, • An interest in fintech, payments, or financial inclusion, • Experience in designing, building and maintaining payment platforms, • Experience in designing and building platforms from scratch, • Experience in fintech, banking, payments, or another regulated or high-trust domain, • Experience with cloud-native development (AWS/Azure/GCP), containers, and infrastructure-as-code, • Experience setting engineering standards or mentoring a small team, • Salary of £80,000 – £95,000 depending on experience, • 30 days holiday per year plus Bank Holidays, • Hybrid working from our Manchester office, • Company pension scheme, • An early, hands-on role building a new platform and team, • Structured career path with support for ongoing learning and development #J-18808-Ljbffr

Salford City Council in Greater Manchester is recruiting a Principal Planning Officer to join the Development Management team on a permanent basis. You will manage a caseload of complex, major applications and work with applicants, architects and agents to secure high-quality development and timely reports. You will provide pre-application advice, prepare written and oral evidence for appeals, and supervise junior colleagues. #J-18808-Ljbffr

Location: Manchester, UK (Manchester Science Park) – with frequent travel (including to Houston, Texas, USA) Reports to: Chief Scientific Officer (Project Director), with day-to-day technical liaison to the Technical Director Contract: Permanent, full-time Start date: September 2026, or by negotiation to accommodate PhD completion Salary: Dependent on experience Funding: Year 1 funded through the Innovate UK Biomedical Catalyst Post-Accelerator grant (ATC-Heart project); ScubaTx intends this to be an ongoing, permanent role supporting continued US commercial deployment beyond the grant period ScubaTx's Active Temperature Control (ATC-Heart) platform is moving from laboratory-validated device into real-world deployment with an Organ Procurement Organisation (OPO) and clinical partners in Houston, Texas. The Medical Liaison Scientist (MLS) will be ScubaTx's dedicated, on-the-ground representative for this deployment: coordinating day-to-day activity with LifeGift and Houston-based clinicians, translating technical and clinical performance into commercial value, and ensuring the system integrates smoothly into existing OPO and transplant workflows. This is a new, dedicated role rather than an extension of an existing one. The project requires sustained, continuous on-the-ground presence in Houston throughout the real-world deployment phase – a level of engagement that cannot be provided alongside the existing part-time, ad hoc or strategic-oversight commitments of the CEO, CSO and Technical Director. • Coordinate day-to-day logistics of ATC-Heart deployment with LifeGift (Houston OPO) and Texas-based clinical partners (Texas Heart Institute, Texas A&M/EnMed)., • Provide on-site training and workflow-integration support for OPO recovery teams and transplant clinicians, working with the Technical Director on device troubleshooting where required., • Monitor, record and quality-check device performance, reliability and usability data generated during real-world transport and preservation., • Support ScubaTx's relationships with OPO staff, transplant surgeons and coordinators, serving as an accessible and professional day-to-day contact throughout the project., • Build and maintain relationships with Houston-based clinicians and OPO leadership, representing ScubaTx professionally at customer sites., • Maintain a clear feedback loop between the field and the UK technical and commercial teams., • Support structured customer insight gathering (workflow requirements, adoption criteria, procurement decision drivers)., • Analyse real-world performance and usability data generated during deployment., • Contribute data collection and analysis in support of the quantified customer value model, working under the direction of the Project Director., • Produce regular field reports and contribute to milestone and stage-gate reporting to the Project Director., • Support development of customer-facing training materials and clinician communication resources., • Contribute to conference presentations and publications of project findings (e.g. ISHLT, AOPO), subject to commercial confidentiality., • Prepare and maintain product materials for clinical interactions, including leaflets, slide decks and other resources to support customer-facing activities., • Support the design and execution of further evidence-generating initiatives as identified by the Project Director., • Assist in drafting and reviewing publications and scientific communications in collaboration with clinicians and academic scientists. This role is based in ScubaTx's Manchester office but requires frequent travel to Houston, Texas, concentrated during the real-world deployment phase of the project (approximately November 2026 – June 2027): • During the deployment phase: on-the-ground presence in Houston of approximately one week in every four to six weeks, with more frequent trips around key training and deployment milestones., • Before and after this window: shorter, more occasional visits for relationship-building, planning and follow-up., • Occasional additional travel to other US sites or relevant conferences as required., • Candidates must be able to travel to, and undertake business activity in, the United States (e.g. via ESTA/B-1 or equivalent business travel authorisation)., • Degree (BSc, MSc, or PhD, including candidates in the final stages of thesis completion) in a relevant life sciences, biomedical engineering, clinical or related discipline., • Experience in a clinical, medical device or life-sciences commercial environment, ideally involving direct interaction with clinicians, hospital or procurement staff. Relevant doctoral research experience in a life sciences or clinical context will be considered equivalent., • Strong data analysis skills (e.g. Excel and/or statistical software), with the ability to translate technical and clinical data into clear commercial insight., • Excellent written and verbal communication skills, comfortable liaising confidently with senior clinicians and OPO leadership., • Willingness and ability to travel frequently and independently to the USA, as set out above., • Self-motivated and comfortable operating with significant autonomy while based remotely from the core UK team., • Familiarity with organ transplantation, organ preservation, or OPO operations., • Experience with medical device field deployment, clinical evaluations, or post-market surveillance., • Understanding of US healthcare and transplant procurement/reimbursement pathways., • Prior experience supporting an early-stage or scale-up medtech company. ScubaTx is a Manchester- and Houston-based medical device company developing the Active Temperature Control (ATC) platform: a reusable, plug-and-play system that actively regulates and maintains precise, tuneable temperatures for donor organs during transport, alongside proprietary oxygen persufflation technology. ATC-Heart, the company's first product application, is approaching FDA 510(k) submission and initial US commercial deployment. This role is central to that transition from late-stage development into real-world clinical use. #J-18808-Ljbffr

Join to apply for the Head of I&T Europe (VP) role at CHEP Join to apply for the Head of I&T Europe (VP) role at CHEP This role brings together full technology capability and dependencies of our business via a matrixed delivery model and drive a level a regional ownership of all technologies impacting the Region as well as have full accountability for overseeing Technology Services deliverables at Regional ELT. You’ll be the primary liaison and interface between the regional executive leadership team, including ELT members, all I&T Programme and Change teams and I&T Service Delivery. You’ll proactively contribute to the development of the business by focusing on continuous improvement opportunities, whether through delivery and use of I&T enabled capabilities or the secure use of our systems and data. You’ll build an intimate understanding of the Regions’ geographically dispersed businesses, driving global standardization in solutions at an organizational level wherever possible to provide maximum return on investment aligned to the overarching I&T strategy. Where there is an agreed divergence from the global standard ensure full transparency, security, performance, support, and business continuity for regionalised technology choice. You’ll act as an advocate for the regional customer in development of, and approval for, the prioritised portfolio of I&T needs, At the same time, you’ll promote understanding and alignment to I&T goals and objectives at a global level. The true value comes in being able to influence at the appropriate leadership levels on both sides, bringing together a strong partnership between business stakeholders and I&T. You’ll be focused on meeting the current, future, expressed and unexpressed demands of the function you support and the business, while maximising returns on I&T investment. You'll also represent the Region CEO at the I&T Executive Steering. Major/Key Accountabilities Strategic Alignment: • Own and drive the regional I&T strategy agenda, considering the overall I&T standards, vision, and corporate goals., • Develop a deep understanding of the regional business strategies, objectives, and priorities, and align I&T initiatives and services to support them effectively., • Identify and prioritize I&T initiatives that will have the greatest impact on the regional business units by being responsible for forming the regional input to the Technology Services Portfolio prioritisation process. Working closely with the Regional Transformation Office, Digital, CX and Supply Chain Portfolio teams ensure the I&T & Portfolio priorities are aligned to Business I&T Product requirements., • Work together with the Brambles Office of the CIO (OCIO) to represent the Region in the Technology Services Portfolio prioritisation process. Adjust the Regional portfolio based on outcomes and ensure Region compliance to the Global outcomes. Relationship Management: • Establish and maintain strong relationships with regional business leaders, including the Regional CEO and their teams as an active member of that team. Act as a trusted advisor to regional stakeholders, providing guidance and expertise on leveraging technology to drive business value and achieve strategic objectives., • Drive the regional communication and collaboration between the central Technology Services function, other Global I&T delivery functions and regional stakeholders., • Advocate for regional business needs within Global Business Technology Platforms and influence I&T programme design and decision-making processes., • Influence the regional business stakeholder to adopt existing solutions to ensure synergies, maximise the re-use, benefits and value of the Global Business Technology Platforms and ultimately the alignment with the overall Technology Services strategy., • Provide guidance and support to the Central Technology Services Function, Digital Program leads and Supply Chain teams in tailoring I&T Products and solutions to meet regional requirements., • Monitor Internal Customer Satisfaction within the region and where necessary build an action plan to address any concerns or gaps in I&T delivery aligned with the Global standard supported by the relevant I&T function (Digital / SC / TS)., • Own the full TS agenda across the region at the Regional CEO table with strong engagement and collaboration their Direct Reports IT Service Delivery: • Work closely with Programme Directors, the OCIO, Platform, Cyber, I&T Service Management and other Infrastructure teams in the function (Technology Service) to oversee the delivery of I&T services within the region, ensuring they meet or exceed agreed-upon service levels, quality standards, and customer satisfaction., • Oversee I&T service performance metrics across the Region, identify areas for improvement, and work with I&T Service Management to implement necessary changes or enhancements to enhance overall service delivery. IT Governance and Compliance: • Ensure compliance with I&T Principles, policies, standards, and regulatory requirements within and across the region., • Collaborate with the Global CIO and regional stakeholders to establish and enforce governance processes, I&T controls, and risk management practices in line with the Global Operating Model. Regional IT Planning and Execution: • Lead the development of the regional I&T plan, taking into consideration business needs, market dynamics, and emerging technology trends., • Drive the execution of regional I&T initiatives, projects, and programs, ensuring successful delivery within scope, schedule, and budget. Resource Management: • Own regional I&T resources allocation, including budget, resources (headcount), and external vendors or partners, to optimize resource allocation and support business priorities., • Collaborate with the Global CIO and other regional I&T Directors to identify opportunities for resource sharing, synergies, and cost optimization. Stakeholder Communication and Engagement: • Primary point of contact for regional stakeholders, providing regular updates on I&T initiatives, performance, and value delivered., • Own and drive effective communication and collaboration between the central Technology Services, regional stakeholders, and the Global OCIO. Innovation and Continuous Improvement: • Drive a culture of collaborative service improvement across I&T teams working in the Region while supporting strong value and innovation practices. Explore and implement emerging technologies and best practices alongside the Global Architecture Community to enhance business processes and outcomes., • Foster a mindset of continuous improvement, encouraging feedback, and implementing initiatives to optimize I&T operations and services. Qualifications • Bachelor’s Degree in Computer Science, Information Systems or related field, Master’s degree preferred or equivalent combination of education/experience Experience • Experience working across large-scale initiatives, bringing different stakeholder groups together to deliver value., • Experience working within a bi-modal delivery environment (i.e. both waterfall and agile methodologies)., • Experience in diverse multi-cultural, matrix corporate cultures, • Significant previous experience in within an IT and/or Business Relationship role., • 7+ years’ experience managing or influencing technical staff and projects in a similar role., • Proven success in improving customer experience., • Using information technology in a strategic context to further strategic goals., • Executive, • Full-time, • Information Technology, • Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at CHEP by 2x Get notified about new Chief Information Officer jobs in Manchester Area, United Kingdom. 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At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen. Senior Manager Customer Success Permanent Manchester Salary: £57,000 - £64,500 Hybrid Working Lead people. Shape the future. Make a difference to education. As Senior Manager Customer Success, you’ll bring credible, authentic leadership to a significant operational area, leading around 50 permanent colleagues through a team of managers, with an additional 70 seasonal colleagues joining during peak periods, whilst helping shape the future of customer support at AQA. You’ll be part of the Customer Success Leadership Team and will play a key role in shaping how we deliver exceptional support to schools, colleges and learners across the country. What makes this role different is the level of trust, autonomy and influence that comes with it. You’ll be fully empowered to lead your area, make decisions, improve ways of working and build a culture where people can thrive. You’ll inherit a capable team and have the opportunity to provide the steady leadership presence that helps people perform at their best. You’ll also play an important role in supporting AQA’s future ambitions, including developing our approach as we continue to grow our presence in the vocational qualifications market. What you’ll be doing • Leading and developing a large customer-facing operation through a team of leaders and managers., • Creating a high-performing, engaged and supportive culture where people can do their best work., • Providing visible leadership and direction during both routine operations and critical business periods., • Managing operational performance, service standards, budgets and workforce plans., • Supporting and developing managers to lead confidently and effectively., • Building strong relationships with senior leaders and influencing across organisational boundaries., • Leading change initiatives and helping teams navigate ambiguity with confidence., • Identifying opportunities to improve customer outcomes, colleague experience and operational effectiveness., • Contributing to the wider Customer Success strategy and future direction of the function. You’ll thrive in this role if you have This role will suit someone who has already led large operational teams or is operating at a senior manager level and ready to step into a broader, more influential leadership position. You’ll have: • Experience leading sizeable customer service or customer-focused operational teams through layers of management., • A track record of developing managers and building leadership capability in others., • Experience managing operational performance, service delivery, workforce planning and budgets., • The judgement to make informed commercial decisions whilst balancing customer, colleague and organisational priorities., • The presence and credibility to engage confidently with senior leaders and stakeholders., • A calm, pragmatic leadership style and the ability to create clarity, alignment and momentum., • Experience leading teams through change and helping people adapt successfully., • Commitment to developing people, delivering excellent customer outcomes and continuous improvement. Why join us? This is an opportunity to lead a significant part of AQA’s customer operation at a time of growth and change. You’ll join a leadership team that values trust, empowerment and collaboration. You’ll have the freedom to shape your area, develop your people, influence strategy and help define the future of customer support at AQA. Most importantly, you’ll have the chance to lead in a way that reflects AQA’s values: bringing confidence, care, integrity and ambition to everything you do. What’s in it for you? Alongside the opportunity to lead a significant operational area and shape the future direction of customer support at AQA, you’ll benefit from: • A 35-hour working week with flexible, hybrid working., • 25 days’ annual leave, rising to 30 days with service, plus additional Christmas closure days., • A comprehensive benefits package including pension contributions, BUPA healthcare support, wellbeing programmes and volunteering opportunities., • Free on-site gym access and limited on-site parking at our Manchester office., • The opportunity to lead and develop future leaders whilst influencing strategic decision-making across AQA. Diversity and Inclusion Statement At AQA, we’re committed to creating a workplace where everyone feels they belong and can do their best work. We value the different perspectives, experiences and backgrounds our people bring, knowing they strengthen our culture, decision-making and impact. We foster an inclusive environment where everyone is treated with respect, has access to opportunities to grow and contribute, and feels able to be themselves. We welcome applications from people of all backgrounds and lived experiences. All candidates will receive a written response on the outcome of their application. #PRO22 #MCRE Summary Purpose: The Senior Manager Customer Success is accountable for leading AQA’s customer operation ensuring exceptional service delivery for customers at the moments that matter most. This is a crucial leadership role responsible for delivering results through people. You will lead a large team and create an environment where colleagues feel engaged, empowered, supported and inspired to perform at their best. You will provide visible, authentic leadership, combining strategic thinking with operational excellence to ensure customers receive a high-quality experience. Through your leadership, coaching and influence you will build a high-performing culture centred on service excellence, accountability, continuous improvement and care. You will play a key role in shaping the future of customer operations, leading through change, championing the voice of the customer and ensuring AQA continues to deliver outstanding support in a complex and highly regulated environment.Landscape: As Senior Manager Customer Success, you will operate within a fast-paced and highly visible environment where customer trust, operational resilience and colleague engagement are critical to success. You will lead a large customer operations function of approximately 50 permanent colleagues and up to 100 seasonal colleagues during peak periods, working through a team of experienced operational leaders. Reporting directly to the Head of Customer Success, you will be responsible for guiding operational delivery and ensuring that customer and people outcomes are achieved. Success in this role requires the ability to maintain perspective and composure through periods of operational demand, including exams and results periods, while building confidence and credibility with colleagues, customers and senior stakeholders. You will work closely with teams across AQA including Customer Success teams, Exams Officer Support, Exam Delivery, Enterprise Technology, Sales & Account Management, Subject Support, Finance, People Group, Risk & Compliance and Senior Leadership Teams to shape customer strategy, drive improvements and deliver organisational priorities. As part of the customer success leadership team, this role requires a leader with presence, gravitas and integrity; someone who can support and mentor their teams, influence at all levels, navigate complexity, build strong relationships and inspire confidence during both routine operations and critical business moments. Activities: Leadership, Culture and People Development Lead, coach and develop a team of operational leaders - creating a highly engaged, accountable and high-performing culture. Inspire colleagues through visible leadership, clear communication and genuine commitment to their development and wellbeing. Create an environment where people feel trusted, valued and empowered to succeed. Develop leadership capability and succession pipelines to support long-term organisational growth. Foster a culture of collaboration, learning and continuous improvement. Operational Excellence Provide leadership and oversight of day-to-day service delivery, ensuring customers receive an exceptional experience across all channels. Ensure service performance, operational targets and customer commitments are consistently achieved. Oversee operational improvements that enhance effectiveness, efficiency and customer outcomes. Lead decision-making during periods of heightened demand and operational risk. Strategic Leadership & Change Lead with clarity and purpose, translating strategic priorities into actionable plans and measurable outcomes. Contribute to the wider Customer Success leadership agenda and support the development of future organisational capability. Build external networks and identify industry best practice to continuously strengthen AQA’s approach to service delivery. Lead teams through organisational, technological and process change with confidence and empathy. Build understanding, commitment and engagement during periods of change. Support the implementation and adoption of new systems, technologies and ways of working Customer Advocacy Champion the voice of the customer across AQA by using customer insight, feedback and colleague expertise to identify opportunities for improvement. Drive initiatives that improve customer journeys, remove friction and strengthen customer trust. Stakeholder Leadership Build trusted relationships with senior leaders and key stakeholders across the organisation. Influence decision-making through insight, expertise and collaborative leadership. Represent customer operations within strategic discussions and organisational governance meetings Performance and Resource Management Ensure effective management of budgets, resources and workforce planning activities. Use operational and customer insights to inform decision-making and continuous improvement. Oversee governance, compliance and risk management requirements across customer operations. To be successful in this role, you will need to demonstrate: Essential Criteria Experience leading teams within a customer-focused operational environment, with a track record of delivering outcomes through others. You may already be leading large-scale operations through layers of leadership, or be ready to take the next step, demonstrating the leadership presence, judgement, credibility and people-centred approach required to succeed at this level. A reputation for acting with integrity, authenticity and sound judgement, earning trust from colleagues, customers and stakeholders. Strong coaching and leadership development capability, with a passion for helping others grow and succeed. Experience leading teams through change and helping people adapt successfully. Commitment to developing people, delivering excellent customer outcomes and continuous improvement. Desirable Criteria Experience within education, assessment, regulated services or similarly complex sectors. Knowledge of customer contact centre operations, workforce management and quality frameworks. Experience implementing operational improvement, digital transformation or customer experience initiatives. Familiarity with customer service technologies including CRM platforms, workforce management tools, cloud telephony and AI-enabled solutions. Experience managing large seasonal or flexible workforces. External professional networks or involvement in industry forums and customer service communities. #J-18808-Ljbffr

Job Purpose The Quality Manager is responsible for the operational leadership, implementation, and enhancement of the College’s academic quality assurance frameworks. Reporting to the Director of Academic Quality within the Academic Quality Funnel, the postholder safeguards academic standards and drives continuous educational improvement across all programmes and campus locations. The postholder leads and coordinates academic quality monitoring, curriculum moderation sampling, student voice systems, and institutional survey cycles. They work collaboratively with Course Directors, Module Leaders, and academic teams to evaluate performance, enhance the student learning journey, and ensure adherence to awarding body regulations and sector quality standards (including Office for Students Conditions B1–B5 and QAA frameworks). • 1. Academic Quality Frameworks & Assurance CyclesLead the implementation, annual review, and continuous enhancement of academic quality assurance frameworks and schedules.Oversee the annual quality cycle across all campuses, including Course Performance Plans (CPPs) and Course Self-Evaluation Forms (CSEFs).Coordinate institutional preparation and evidence collation for partner university Self-Assessment Reports (SARs) (CCCU, UoW, AUB, HSU) and external academic quality reviews.Maintain alignment with external benchmarks, including the QAA Quality Code and OfS Conditions of Registration B1–B5., • 2. Student Voice, Surveys & Continuous EnhancementOversee institutional student feedback mechanisms, directing the deployment of Induction, Mid-Semester, End-of-Semester, and NSS survey campaigns across all campuses.Enforce institutional engagement standards, targeting a minimum 75% response rate and 95% student satisfaction benchmark.Oversee the institutional "You Said, We Did" action tracker, ensuring findings from Student-Staff Liaison Committees (SSLCs) and surveys lead to documented enhancements.Partner with the Data Quality and Compliance Officer to automate survey analytics, reporting dashboards, and student support referral triggers., • 3. Academic Audit, Moderation & Standards SamplingDesign and execute arm's-length, risk-based sampling of student assessment marking, internal moderation, and standardization logs across all modules.Sample a minimum 10% quota of marked scripts and PFF assessment outcomes to verify markers provide consistent, evidence-based commentary and rigorous SPaG evaluation.Collate, analyze, and track recommendations from External Examiner reports, ensuring action items are embedded into teaching delivery.Maintain arm’s-length quality oversight of the academic PFF Department, verifying assessment rubrics and rationale consistency., • 4. Retention, Continuation & Educational Attainment (OfS Condition B3)Provide operational leadership to the Retention Working Group, monitoring longitudinal student retention, continuation, and progression data.Monitor attainment differentials across demographic cohorts (e.g., IMD quintiles, POLAR4, mature learners, disabled students) in collaboration with the Data QA team.Review and challenge Course Performance Plans (CPPs) where completion or retention indicators fall below target thresholds., • 5. Academic Governance & Policy ManagementOversee the Central Policy Register lifecycle, coordinating annual review schedules, formatting standardized coversheets, and managing approvals through the Academic Board and Quality & Standards Committee (QSC).Act as operational lead for the Student Surveys & Student Voice Working Group and forums that enable policy maintenance.Attend relevant committees, and also ensure that committee actions are recorded and closedTrack and audit academic committee action logs to eliminate open items and ensure audit readiness., • 6. Team Leadership & Resource CoordinationLine manage, mentor, and develop the Quality Team with the Director of Academic Quality and other senior posts.Oversee team workload distribution, ensuring service standards are met across all campus hubs.Evaluate team performance through the Competency Assurance Programme (CAP Band 2–3) and annual PDP cycles., • Honours degree or equivalent professional experience in academic quality, educational governance, or higher education management., • Proven track record managing academic quality assurance, audit sampling, or curriculum enhancement within UK Higher Education., • Experience coordinating validation, partner reviews, or SAR reporting with university partners., • Experience line managing, mentoring, or directing academic support personnel., • Proven experience administering and analyzing large-scale student voice and survey mechanisms., • In-depth understanding of UK HE regulatory standards, including the QAA Quality Code and OfS Conditions B1–B5., • Strong knowledge of student feedback cycles, course performance planning, and assessment moderation principles., • Sound understanding of higher education student outcome metrics (continuation, completion, attainment)., • Strong analytical, reporting, and evaluative writing skills., • High-level stakeholder management and consensus‑building capabilities across academic departments., • Assertive commitment to academic integrity and evidenced‑based standards., • Collaborative, supportive, and improvement-oriented leadership style #J-18808-Ljbffr

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com. Role Title: Service Development Manager Location: Manchester, United Kingdom Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. • As Service Development Manager, you will oversee the evolution of the service desk, working with our offshore teams to integrate Learning and Development (L&D), Quality Assurance (QA), Business Continuity and Regulatory Compliance to support high-volume operations in the client environment for SMETS and Switching services., • Reporting to the Service Centre Manager, this role will ensure that our colleagues are equipped to handle client requirements and deliver service excellence across the utilities industry., • You will partner closely with the Customer, Change and Continuous Improvement Manager and the Service Desk Performance Manager to align site capabilities with operational KPIs, contributing to the smart meter ecosystem., • Leading site development initiatives, including the creation of a SMART Academy of progression across the employee life cycle, from new starter to retirement., • Acting as the responsible owner of content for the client knowledge hub., • Designing and delivering L&D programmes for service desk teams, focusing on smart meter technologies, query resolution and compliance training to maintain high operational standards., • Using our digital QA systems to evolve and monitor service desk performance, conducting audits on processes, assessing compliance, and executing triage processes., • Ensuring regulatory compliance across the service desk, adhering to OFGEM licence conditions, SEC/REC requirements and cybersecurity standards (ISO 27001, NIST-aligned controls), and preparing for and managing audits, including Independent Compliance Officer (ICO) reviews., • Collaborating on cross-functional projects, such as integrating L&D with continuous improvement efforts and aligning QA metrics with performance dashboards for real‑time insights., • Conducting skills audits and tracking site development KPIs (e.g., training completion rates, audit pass rates, compliance adherence). Reporting progress and driving proactive enhancements., • Working in close partnership with our clients’ knowledge and training teams to ensure alignment and shared best practice., • Monitoring and reporting on customer satisfaction metrics (e.g., Customer Effort Score – CES) and leading a cultural shift from incident triage to continue our pathway of CS transformation, intelligent service, and industry leadership through initiatives that ensure better information and advice, reduce industry waste and enhance connectivity, resilience and efficiency., • Bachelor’s degree in Business Management, Energy Systems or Regulatory Affairs; certifications in QA (e.g., ISO Lead Auditor), L&D (e.g., CIPD), or compliance (e.g., CQA) are preferred., • 7+ years in service/operations management within regulated industries such as energy or telecoms, ideally with hands‑on experience in smart metering, user interfaces or L&D and compliance programmes., • Proven track record in developing L&D programmes and QA systems, ideally involving energy data networks or switching services., • Expertise in regulatory frameworks (OFGEM, SEC) and QA tools for compliant process optimisation; strong project management skills., • Commitment to people development, with experience in training design and delivery and cultivating a compliance‑first culture in line with our zero‑tolerance policies. Ability to drive cultural shifts towards a learning culture., • Analytical mindset for auditing and risk assessment, combined with excellent organisational skills., • A one‑team‑oriented approach, excelling in forging collaborative environments to support our client’s goals., • A market competitive package and a rewarding pension., • EXL provides everyday financial well‑being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories., • At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies., • As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status., • EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). We are committed to equality, diversity and inclusion and welcome applications from all backgrounds. To be considered for this role, you must already be eligible to work in the United Kingdom. #J-18808-Ljbffr

Summary of the role: As Service Development Manager, you will oversee the evolution of the service desk, working with our offshore teams to integrate Learning and Development (L&D), Quality Assurance (QA), Business Continuity and Regulatory Compliance to support high-volume operations in the client environment for SMETS and Switching services. Reporting to the Service Centre Manager, this role will ensure that our colleagues are equipped to handle client requirements and deliver service excellence across the utilities industry. You will partner closely with the Customer, Change and Continuous Improvement Manager and the Service Desk Performance Manager to align site capabilities with operational KPIs, contributing to the smart meter ecosystem. Responsibilities As part of your duties, you will be responsible for: Leading site development initiatives, including the creation of a SMART Academy of progression across the employee life cycle, from new starter to retirement. Acting as the responsible owner of content for the client knowledge hub. Designing and delivering L&D programmes for service desk teams, focusing on smart meter technologies, query resolution and compliance training to maintain high operational standards. Using our digital QA systems to evolve and monitor service desk performance, conducting audits on processes, assessing compliance, and executing triage processes. Ensuring regulatory compliance across the service desk, adhering to OFGEM licence conditions, SEC/REC requirements and cybersecurity standards (ISO 27001, NIST-aligned controls), and preparing for and managing audits, including Independent Compliance Officer (ICO) reviews. Collaborating on cross-functional projects, such as integrating L&D with continuous improvement efforts and aligning QA metrics with performance dashboards for real-time insights. Conducting skills audits and tracking site development KPIs (e.g., training completion rates, audit pass rates, compliance adherence). Reporting progress and driving proactive enhancements. Working in close partnership with our clients' knowledge and training teams to ensure alignment and shared best practice. Monitoring and reporting on customer satisfaction metrics (e.g., Customer Effort Score – CES) and leading a cultural shift from incident triage to continue our pathway of CS transformation, intelligent service, and industry leadership through initiatives that ensure better information and advice, reduce industry waste and enhance connectivity, resilience and efficiency. Qualifications Qualifications and experience we consider to be essential for the role: Bachelor's degree in Business Management, Energy Systems or Regulatory Affairs; certifications in QA (e.g., ISO Lead Auditor), L&D (e.g., CIPD), or compliance (e.g., CQA) are preferred. 7+ years in service/operations management within regulated industries such as energy or telecoms, ideally with hands-on experience in smart metering, user interfaces or L&D and compliance programmes. Proven track record in developing L&D programmes and QA systems, ideally involving energy data networks or switching services. Skills and Personal attributes we would like to have: Expertise in regulatory frameworks (OFGEM, SEC) and QA tools for compliant process optimisation; strong project management skills. Commitment to people development, with experience in training design and delivery and cultivating a compliance-first culture in line with our zero-tolerance policies. Ability to drive cultural shifts towards a learning culture. Analytical mindset for auditing and risk assessment, combined with excellent organisational skills. A one-team-oriented approach, excelling in forging collaborative environments to support our client's goals. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL , we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). We are committed to equality, diversity and inclusion and welcome applications from all backgrounds. To be considered for this role, you must already be eligible to work in the United Kingdom. TPBN1_UKTJ

We sort quality assurance officer jobs with better pay, shorter commutes and sooner starts in mind.

We're looking for an experienced Reward professional to join AJ Bell as our new Head of Reward. This is an exciting opportunity to take ownership of the Reward agenda within a UK listed financial services business with ambitious growth plans. You may already be operating at Head of Reward level, or you could be an experienced Senior Reward Manager or Reward consultant looking for the opportunity to step into your first Head of Reward role. What's important is that you bring strong technical Reward expertise, particularly across executive remuneration and listed company reward, alongside the confidence and ambition to build relationships at the highest levels of the organisation and shape our future Reward strategy. As Head of Reward, you will be responsible for the development, implementation and management of AJ Bell's Reward strategy across executive and wider employee Reward. This includes base pay, incentives, benefits, share plans and executive remuneration, ensuring our approach supports our business strategy while meeting UK regulatory and corporate governance requirements. This is a hands on leadership role offering significant exposure across the business. You'll work closely with our Group People Officer, Executive Committee and senior leadership team, as well as supporting our Remuneration Committee and Board. • Shape our Reward strategy: Work closely with the Group People Officer and senior stakeholders to develop and deliver a competitive, sustainable and compliant Reward strategy that supports AJ Bell's continued growth, talent strategy and employee engagement., • Lead on executive remuneration: Take ownership of executive and senior management Reward, including annual bonus arrangements, LTIPs and other incentive plans. You'll support the development of recommendations and papers for the Remuneration Committee and help ensure our remuneration disclosures meet UK Corporate Governance Code and Listing Rules requirements., • Support RemCo and Board governance: Provide high quality Reward analysis and recommendations to support senior decision-making, working with the HR Director, RemCo and Board. You'll also support engagement with shareholders, investors and proxy advisers on executive remuneration matters where required., • Own our annual Reward activity: Lead key Reward processes including annual salary and bonus reviews, benchmarking and Reward analysis, ensuring our approach remains competitive, equitable and aligned with our business objectives., • Develop wider employee Reward: Review and evolve our pay structures, Reward policies and broader employee proposition, using market insight and data to ensure we continue to attract, motivate and retain great people., • Lead Reward governance and compliance: Ensure our Reward policies and practices meet relevant legislative, regulatory and governance requirements, including those applicable to a UK listed and FCA regulated business. You'll also play an active role in the preparation of the annual Directors' Remuneration Report and associated disclosures., • Oversee employee share plans: Take responsibility for our employee share ownership arrangements, including our Share Incentive Plan (SIP), Free Shares Award plan and CSOPs., • Shape our benefits proposition: Oversee our employee benefits offering, including pensions, healthcare and life assurance, ensuring it remains competitive, valued by our people and cost effective. What we're looking for: We're open to candidates from both in-house Reward and specialist Reward consultancy backgrounds. You don't necessarily need to have been a Head of Reward for a significant period. This could be the opportunity for an accomplished Senior Reward Manager or senior Reward consultant to take the next step in their career. • Strong Reward experience, with particular depth in executive remuneration and incentive design., • Current or very recent experience of working within, or advising, a UK publicly listed organisation, with a good understanding of listed company remuneration and corporate governance requirements., • Experience of executive incentive arrangements, including annual bonus and LTIP design and operation., • Exposure to Remuneration Committees and/or Boards, whether through preparing papers and recommendations, presenting or directly advising senior stakeholders., • A good understanding of Directors' Remuneration Reporting and the UK Corporate Governance Code., • Broader Reward experience beyond executive compensation, which could include annual pay and bonus cycles, benchmarking, pay structures, employee incentives, share plans or benefits., • Strong analytical skills and the ability to turn complex Reward information into clear, commercially focused recommendations., • The credibility and communication skills to build trusted relationships with senior executives, HR colleagues and Board level stakeholders., • A hands on approach and willingness to move between strategic thinking and detailed delivery. Ex #J-18808-Ljbffr

UA92 was founded to do higher education differently. Created through a unique partnership between Lancaster University and the Class of ’92, we combine the academic rigour and standards expected of UK higher education with an educational model built around employability, character development, inclusion and social mobility. We are proud of what we have built. But we are equally ambitious about what comes next. As UA92 continues to grow and mature as an institution, we are strengthening our academic governance, quality and regulatory capability and preparing for the next important stage in our development. Our ambition is to evolve from our current franchised provision towards validation arrangements and, in time, Degree Awarding Powers. We are now looking for a Head of Academic Quality and Governance to play a leading role in that journey. This is an opportunity for an experienced higher education professional to influence the academic infrastructure of an institution at a formative point in its development – working alongside our Registrar, Executive Team, Academic Board, Governing Body and colleagues at Lancaster University to build the frameworks that will underpin UA92 for years to come. As Head of Academic Quality and Governance, you will provide strategic leadership across academic quality, standards, governance and regulatory compliance. You will lead the development of a mature and sustainable academic governance framework for UA92, ensuring we have the academic regulations, policies, assurance mechanisms and governance structures needed to support our distinctive educational model and increasing institutional autonomy. A significant part of your remit will be helping to lead UA92’s progression from franchised provision towards validation arrangements and ultimately Degree Awarding Powers. Working closely with the Registrar and senior colleagues, you will provide strategic oversight of institutional readiness, academic assurance, enhancement, student outcomes, regulatory risk and governance effectiveness. You will be a trusted source of expertise to senior leaders and governors, providing clear advice on an increasingly complex UK higher education regulatory environment and ensuring UA92 continues to meet the expectations of the Office for Students and other relevant regulatory and sector bodies. You will also provide strategic oversight of our complaints, academic appeals and academic misconduct frameworks, ensuring our approach is fair, transparent and robust, while using the insight arising from student casework to strengthen institutional learning and quality enhancement. You will already have leadership experience within UK higher education, gained within academic quality, registry, governance, regulatory compliance or a closely related area. You will bring: • Expert knowledge of the UK higher education regulatory environment, including OfS Conditions of Registration, academic standards, quality assurance and enhancement., • Significant experience of academic governance and institutional assurance within higher education., • A strong understanding of validation, academic autonomy and the requirements associated with increasing institutional maturity., • Experience of developing academic regulations, policies and quality frameworks that are both rigorous and workable., • Experience of advising Executive Teams, Academic Boards, Governing Bodies and senior academic colleagues on complex academic and regulatory matters., • Strong understanding of complaints, academic appeals, academic misconduct and the OIA Good Practice Framework., • Experience of regulatory review, audit, inspection or external quality assessment activity., • The credibility and judgement to influence senior academics, executives, governors, partners and external stakeholders., • The ability to lead and develop high-performing teams through organisational growth and change. Experience of supporting an institution through a transition towards greater academic autonomy, leading validation activity or contributing significantly to a Degree Awarding Powers application would be particularly valuable. You will be comfortable operating in an organisation that is growing, evolving and prepared to challenge established ways of doing things. You'll know when academic convention matters, when regulation gives us clear parameters and when there is space to think differently. There aren't many opportunities in higher education where you can join an institution at this stage of its journey and have a genuine hand in shaping what it becomes. You will join an institution with an established academic relationship with Lancaster University, while helping UA92 develop the governance, quality and regulatory maturity required for its longer-term ambitions. You'll work closely with senior academic and professional colleagues and have the opportunity to influence institutional strategy, academic governance and the student experience at the highest level. We care about standards and academic rigour. We care equally about what those standards enable an outstanding education and meaningful opportunities for our students. Role: Head of Academic Quality and Governance Salary: £57,000 – £70,000 Contract: Full-time, permanent Hours: 37.5 hours per week Reporting to: Registrar Location: UA92, Manchester The role will lead colleagues across Academic Quality, Governance and Registry, including the Complaints and Appeals Manager and Quality and Governance Officer roles. UA92 is committed to building a diverse and inclusive community where everyone has the opportunity to fulfil their potential. We actively encourage applications from individuals from underrepresented backgrounds and those with non-traditional career paths. Additionally, we welcome candidates who have an understanding of inclusion. Applicants must have the right to work in the UK. UA92 cannot sponsor visas for this role #J-18808-Ljbffr

We’re looking for an experienced Reward professional to join AJ Bell as our new Head of Reward. This is an exciting opportunity to take ownership of the Reward agenda within a UK listed financial services business with ambitious growth plans. You may already be operating at Head of Reward level, or you could be an experienced Senior Reward Manager or Reward consultant looking for the opportunity to step into your first Head of Reward role. What’s important is that you bring strong technical Reward expertise, particularly across executive remuneration and listed company reward, alongside the confidence and ambition to build relationships at the highest levels of the organisation and shape our future Reward strategy. As Head of Reward, you will be responsible for the development, implementation and management of AJ Bell’s Reward strategy across executive and wider employee Reward. This includes base pay, incentives, benefits, share plans and executive remuneration, ensuring our approach supports our business strategy while meeting UK regulatory and corporate governance requirements. This is a hands on leadership role offering significant exposure across the business. You’ll work closely with our Group People Officer, Executive Committee and senior leadership team, as well as supporting our Remuneration Committee and Board. • Shape our Reward strategy: Work closely with the Group People Officer and senior stakeholders to develop and deliver a competitive, sustainable and compliant Reward strategy that supports AJ Bell’s continued growth, talent strategy and employee engagement., • Lead on executive remuneration: Take ownership of executive and senior management Reward, including annual bonus arrangements, LTIPs and other incentive plans. You'll support the development of recommendations and papers for the Remuneration Committee and help ensure our remuneration disclosures meet UK Corporate Governance Code and Listing Rules requirements., • Support RemCo and Board governance: Provide high quality Reward analysis and recommendations to support senior decision-making, working with the HR Director, RemCo and Board. You'll also support engagement with shareholders, investors and proxy advisers on executive remuneration matters where required., • Own our annual Reward activity: Lead key Reward processes including annual salary and bonus reviews, benchmarking and Reward analysis, ensuring our approach remains competitive, equitable and aligned with our business objectives., • Develop wider employee Reward: Review and evolve our pay structures, Reward policies and broader employee proposition, using market insight and data to ensure we continue to attract, motivate and retain great people., • Lead Reward governance and compliance: Ensure our Reward policies and practices meet relevant legislative, regulatory and governance requirements, including those applicable to a UK listed and FCA regulated business. You'll also play an active role in the preparation of the annual Directors' Remuneration Report and associated disclosures., • Oversee employee share plans: Take responsibility for our employee share ownership arrangements, including our Share Incentive Plan (SIP), Free Shares Award plan and CSOPs., • Shape our benefits proposition: Oversee our employee benefits offering, including pensions, healthcare and life assurance, ensuring it remains competitive, valued by our people and cost effective. We're open to candidates from both in-house Reward and specialist Reward consultancy backgrounds. You don't necessarily need to have been a Head of Reward for a significant period. This could be the opportunity for an accomplished Senior Reward Manager or senior Reward consultant to take the next step in their career. • Strong Reward experience, with particular depth in executive remuneration and incentive design., • Current or very recent experience of working within, or advising, a UK publicly listed organisation, with a good understanding of listed company remuneration and corporate governance requirements., • Experience of executive incentive arrangements, including annual bonus and LTIP design and operation., • Exposure to Remuneration Committees and/or Boards, whether through preparing papers and recommendations, presenting or directly advising senior stakeholders., • A good understanding of Directors' Remuneration Reporting and the UK Corporate Governance Code., • Broader Reward experience beyond executive compensation, which could include annual pay and bonus cycles, benchmarking, pay structures, employee incentives, share plans or benefits., • Strong analytical skills and the ability to turn complex Reward information into clear, commercially focused recommendations., • The credibility and communication skills to build trusted relationships with senior executives, HR colleagues and Board level stakeholders., • A hands on approach and willingness to move between strategic thinking and detailed delivery. Experience within financial services or another regulated environment would be advantageous, but isn't essential if you bring strong listed company Reward experience. AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 762,000 customers using our award-winning platform propositions to manage assets totalling more than £121.5 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' forsix consecutive yearsand in 2025 named a Great Place to Work®. At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. • Competitive salary and discretionary bonus scheme, • Starting holiday entitlement of28days, increasing up to 31 days with length of service plus a holiday buy and sell scheme, • A choice of pension schemes with matched contributions up to 8% (9% after 2 years), • Buy As You Earn (BAYE) Scheme, • Annual Free Shares Award Scheme, • PMI, • Health Cash Plan, • Free gym membership, • Employee Assistance Programme, • Enhanced maternity, paternity, and shared parental leave, • Charitable giving opportunities through salary sacrifice, • Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more, • And much, much more! At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full‑time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you. #J-18808-Ljbffr

Wellbeing Officer Manchester £17,609.67 Part Time 21.75 hours per week As a new initiative, and in order to enhance our current provision to ensure our customers are receiving a consistent and high level of support both on scheme and in the community, we are now looking to hire a new Wellbeing Officer to work alongside our current team on a part time basis. The primary duties of our Wellbeing Officer is to arrange groups and activities which residents can engage with and develop their independence in the community; promoting independence and getting them ready to move into their own accommodation. You will also be expected to liaise with our community investment team as well as external providers to source funding and support for internal activities. There will also be an expectancy to work alongside the wider team to adhere to customers support plans, particularly around community integration and ensuring customers feel confident to move into independent living from supported accommodation. You will also need to be trauma informed and have experience of working with people with multiple and complex needs as there will be a need to work with our customers to ensure activities are co-produced. Who we are looking for; You will be a flexible and dedicated team member who has a desire to deliver high quality services in line with the Independence and Wellbeing framework and principles. You will have experience of gaining funding from various streams, both internally and externally You have an ability to engage customers, both within our schemes and the communities which we live, ultimately promoting their strengths; resulting in the confidence to move on and live independently. As an wellbeing coordinator, you will be outgoing and engaging with our residents, encouraging them to feedback what activities they would like to be facilitated at the scheme and exploring future opportunities You will have a good understanding of Safeguarding; ensuring concerns are dealt with promptly and in line with policies and procedures Using a multi-agency approach, you will ensure appropriate action is taken to adequately manage any presenting risks, working with the wider team to feedback any ongoing concerns Promoting activities and developing promotional materials and advertising events to our residents Keeping track of activity-related records and reports, noting trends and what is getting the best response from our residents You will have a person centred approach and a strong ability to understand complex situations, with the knowledge base to access relevant support services. You will have high level of resilience with a positive, customer focused approach. What we need from you; A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities Respecting professional boundaries and conducting yourself and a professional manner at all times. To be professional and work with integrity, inclusivity and respect for diversity; Knowledge of coordinating activities; coupled with experience of facilitating group activities and workshops. Experience of using a strength-based approach to assist customers to achieve their goals. Experience of developing promotional materials and advertising events Experience of monitoring the effectiveness of activities and programs Experience of engaging with customers with multiple, complex needs. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. Experience of administration and recording, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partner agencies and external stakeholders, utilising a multi-agency approach to support. Ability to act as an Ambassador for Great Places and the service. Experience of implementing safeguarding procedures to protect vulnerable people. Demonstrable coaching skills in promoting independence. Experience of Microsoft Office applications, with a good level of IT literacy. What we give you in return for your hard work and commitment Pension ¦ DC Scheme (up to 10% contribution from both colleague and Great Places) WPA ¦ Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place ¦ High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave ¦ Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition ¦ You Count Rewards are individual reward's for going ‘above & beyond' Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). TPBN1_UKTJ

locations Manchester time type Full time PermanentManchesterSalary: £57,000 - £64,500Hybrid Working Lead people. Shape the future. Make a difference to education. As Senior Manager Customer Success, you'll bring credible, authentic leadership to a significant operational area, leading around 50 permanent colleagues through a team of managers, with an additional 70 seasonal colleagues joining during peak periods, whilst helping shape the future of customer support at AQA. You'll be part of the Customer Success Leadership Team and will play a key role in shaping how we deliver exceptional support to schools, colleges and learners across the country. What makes this role different is the level of trust, autonomy and influence that comes with it. You'll be fully empowered to lead your area, make decisions, improve ways of working and build a culture where people can thrive. You'll inherit a capable team and have the opportunity to provide the steady leadership presence that helps people perform at their best. You'll also play an important role in supporting AQA's future ambitions, including developing our approach as we continue to grow our presence in the vocational qualifications market. • Leading and developing a large customer-facing operation through a team of leaders and managers., • Creating a high-performing, engaged and supportive culture where people can do their best work., • Providing visible leadership and direction during both routine operations and critical business periods., • Managing operational performance, service standards, budgets and workforce plans., • Supporting and developing managers to lead confidently and effectively., • Building strong relationships with senior leaders and influencing across organisational boundaries., • Leading change initiatives and helping teams navigate ambiguity with confidence., • Identifying opportunities to improve customer outcomes, colleague experience and operational effectiveness., • Contributing to the wider Customer Success strategy and future direction of the function. This role will suit someone who has already led large operational teams or is operating at a senior manager level and ready to step into a broader, more influential leadership position. You'll have: • Experience leading sizeable customer service or customer-focused operational teams through layers of management., • A track record of developing managers and building leadership capability in others., • Experience managing operational performance, service delivery, workforce planning and budgets., • The judgement to make informed commercial decisions whilst balancing customer, colleague and organisational priorities., • The presence and credibility to engage confidently with senior leaders and stakeholders., • A calm, pragmatic leadership style and the ability to create clarity, alignment and momentum., • Experience leading teams through change and helping people adapt successfully., • Commitment to developing people, delivering excellent customer outcomes and continuous improvement. This is an opportunity to lead a significant part of AQA's customer operation at a time of growth and change. You'll join a leadership team that values trust, empowerment and collaboration. You'll have the freedom to shape your area, develop your people, influence strategy and help define the future of customer support at AQA. Most importantly, you'll have the chance to lead in a way that reflects AQA's values: bringing confidence, care, integrity and ambition to everything you do. Alongside the opportunity to lead a significant operational area and shape the future direction of customer support at AQA, you'll benefit from: • A 35-hour working week with flexible, hybrid working., • 25 days' annual leave, rising to 30 days with service, plus additional Christmas closure days., • A comprehensive benefits package including pension contributions, BUPA healthcare support, wellbeing programmes and volunteering opportunities., • Free on-site gym access and limited on-site parking at our Manchester office., • The opportunity to lead and develop future leaders whilst influencing strategic decision-making across AQA. Summary The Senior Manager Customer Success is accountable for leading AQA's customer operation ensuring exceptional service delivery for customers at the moments that matter most. This is a crucial leadership role responsible for delivering results through people. You will lead a large team and create an environment where colleagues feel engaged, empowered, supported and inspired to perform at their best. You will provide visible, authentic leadership, combining strategic thinking with operational excellence to ensure customers receive a high-quality experience. Through your leadership, coaching and influence you will build a high-performing culture centred on service excellence, accountability, continuous improvement and care. You will play a key role in shaping the future of customer operations, leading through change, championing the voice of the customer and ensuring AQA continues to deliver outstanding support in a complex and highly regulated environment.Landscape: As Senior Manager Customer Success, you will operate within a fast-paced and highly visible environment where customer trust, operational resilience and colleague engagement are critical to success. You will lead a large customer operations function of approximately 50 permanent colleagues and up to 100 seasonal colleagues during peak periods, working through a team of experienced operational leaders. Reporting directly to the Head of Customer Success, you will be responsible for guiding operational delivery and ensuring that customer and people outcomes are achieved. Success in this role requires the ability to maintain perspective and composure through periods of operational demand, including exams and results periods, while building confidence and credibility with colleagues, customers and senior stakeholders. You will work closely with teams across AQA including Customer Success teams, Exams Officer Support, Exam Delivery, Enterprise Technology, Sales & Account Management, Subject Support, Finance, People Group, Risk & Compliance and Senior Leadership Teams to shape customer strategy, drive improvements and deliver organisational priorities. As part of the customer success leadership team, this role requires a leader with presence, gravitas and integrity; someone who can support and mentor their teams, influence at all levels, navigate complexity, build strong relationships and inspire confidence during both routine operations and critical business moments. Activities: Leadership, Culture and People Development Lead, coach and develop a team of operational leaders - creating a highly engaged, accountable and high-performing culture. Inspire colleagues through visible leadership, clear communication and genuine commitment to their development and wellbeing. Create an environment where people feel trusted, valued and empowered to succeed. Develop leadership capability and succession pipelines to support long-term organisational growth. Foster a culture of collaboration, learning and continuous improvement. Operational Excellence Provide leadership and oversight of day-to-day service delivery, ensuring customers receive an exceptional experience across all channels. Ensure service performance, operational targets and customer commitments are consistently achieved. Oversee operational improvements that enhance effectiveness, efficiency and customer outcomes. Lead decision-making during periods of heightened demand and operational risk. Strategic Leadership & Change Lead with clarity and purpose, translating strategic priorities into actionable plans and measurable outcomes. Contribute to the wider Customer Success leadership agenda and support the development of future organisational capability. Build external networks and identify industry best practice to continuously strengthen AQA's approach to service delivery. Lead teams through organisational, technological and process change with confidence and empathy. Build understanding, commitment and engagement during periods of change. Support the implementation and adoption of new systems, technologies and ways of working Customer Advocacy Champion the voice of the customer across AQA by using customer insight, feedback and colleague expertise to identify opportunities for improvement. Drive initiatives that improve customer journeys, remove friction and strengthen customer trust. Stakeholder Leadership Build trusted relationships with senior leaders and key stakeholders across the organisation. Influence decision-making through insight, expertise and collaborative leadership. Represent customer operations within strategic discussions and organisational governance meetings Performance and Resource Management Ensure effective management of budgets, resources and workforce planning activities. Use operational and customer insights to inform decision-making and continuous improvement. Oversee governance, compliance and risk management requirements across customer operations. To be successful in this role, you will need to demonstrate: Essential Criteria Experience leading teams within a customer-focused operational environment, with a track record of delivering outcomes through others. You may already be leading large-scale operations through layers of leadership, or be ready to take the next step, demonstrating the leadership presence, judgement, credibility and people-centred approach required to succeed at this level. A reputation for acting with integrity, authenticity and sound judgement, earning trust from colleagues, customers and stakeholders. Strong coaching and leadership development capability, with a passion for helping others grow and succeed. Experience leading teams through periods of change, ambiguity and organisational transformation. Strong stakeholder management and influencing skills, including experience working with senior leaders and cross-functional teams. Demonstrable experience of leadership in contact centre or customer services operations, using performance data, insight and metrics to drive operational improvement and customer outcomes. Strong commercial awareness and ability to balance customer, colleague and organisational priorities. A calm and resilient leadership style, with the ability to make effective decisions under pressure. Excellent communication and engagement skills, capable of creating clarity, alignment and commitment. Desirable Criteria Experience within education, assessment, regulated services or similarly complex sectors. Knowledge of customer contact centre operations, workforce management and quality frameworks. Experience implementing operational improvement, digital transformation or customer experience initiatives. Familiarity with customer service technologies including CRM platforms, workforce management tools, cloud telephony and AI-enabled solutions. Experience managing large seasonal or flexible workforces. External professional networks or involvement in industry forums and customer service communities. #J-18808-Ljbffr

Seeking a Tenancy Sustainment Officer to support vulnerable individuals and households by providing quality housing within the Association's offices in Bolton.