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Local authority in Berkshire currently require an interim head of housing for an initial period of 6 months.Report into the Director of housing the role purpose is to lead, develop and deliver high quality landlord and neighbourhood services, ensuring compliance with the Regulator of Social Housing&

Pertemps Network Group is proud to be recruiting for a Principal Surveyoron behalf of a forward-thinking London Local Authority. Please make sure you read the following details carefully before making any applications. This is a senior leadership role within Building Control, reporting directly to the Head of Service. You will play a critical role in delivering statutory building control functions, ensuring structural and fire safety compliance, and supporting the Councils wider objectives around building safety, carbon reduction, and accessibility. You will lead complex technical casework, support service development, manage staff, and deputise for the Head of Building Control when required. Organisation: London Local Authority Rate: 600 a day (Outside IR35) Availability: 1-2 Weeks Key Responsibilities • Lead on complex and high-risk building control projects from inception to completion., • Provide expert technical advice on Building Regulations compliance, structural safety, and fire safety matters., • Deliver inspections on major schemes, ensuring compliant solutions aligned with statutory requirements., • Participate in the 24/7 Dangerous Structures rota, responding to emergency situations and making life-safety critical decisions., • Liaise with the Building Safety Regulator, Fire Service, emergency services, and external agencies., • Initiate and manage enforcement action, including court attendance and giving expert evidence., • Contribute to sports grounds safety compliance under relevant legislation and the Green Guide., • Support budget management and identify opportunities for service income generation., • Manage and develop a professional Building Control team, ensuring CPD and performance standards are met., • Deputise for the Head of Building Control when required.Essential Requirements, • RICS / ICE / IStructE accredited degree (or equivalent)., • Class 3 Registered (Essential), • Corporate Membership of RICS, ICE, or IStructE., • Minimum 5 years experience in a senior Building Control role managing complex projects., • Strong knowledge of:, • Building Act 1984, • Building Regulations 2010, • Building Safety Act 2022, • London Building Acts (Amendment) Act 1939, • Safety of Sports Grounds legislation, • Extensive experience in Dangerous Structures response and cost recovery processes., • Experience in enforcement, legal liaison, and court attendance., • Ability to operate as a licensed Building Inspector for complex buildings (under Building Safety Act 2022).Desirable, • LABC Level 6 (General Surveyor) qualification (or equivalent)., • Experience in large, complex local authority environments., • Strong understanding of current building safety reforms and regulatory changes.Key Competencies, • Exceptional technical analysis and regulatory interpretation skills., • Proven leadership and team management capability., • Resilient under pressure, able to manage competing priorities., • Strong negotiation and stakeholder engagement skills., • High-level written reporting and presentation skills., • Ability to work evenings/weekends and participate in a 24/7 emergency rota.Why Apply?, • Senior strategic role within a progressive London Borough., • Opportunity to influence building safety standards at borough-wide level., • Leadership responsibility within a competitive Building Control service.

We are working with a local authority for a Head of Housing Services to lead landlord and neighbourhood services within a local authority setting. This role will take responsibility for frontline housing operations, ensuring services are delivered effectively, meet regulatory requirements and respond to resident needs. You will lead service delivery across housing management and resident involvement functions, providing direction to teams and supporting the delivery of housing priorities through effective performance management and operational oversight. Salary - £550 per day Key Responsibilities • Lead, develop and deliver landlord and neighbourhood services across housing operations., • Ensure compliance with the Regulator of Social Housing’s consumer standards and relevant legislation., • Drive improvements in resident satisfaction and service performance., • Provide leadership to housing management and resident involvement teams., • Oversee neighbourhood management, tenancy services and resident engagement functions., • Embed continuous improvement across frontline housing services., • Use performance data to inform service delivery and decision-making., • Support delivery of housing priorities in line with organisational objectives Skills and Experience • Experience leading housing services within a local authority or registered provider., • Strong knowledge of landlord services, neighbourhood management and resident involvement., • Understanding of the Regulator of Social Housing’s consumer standards., • Experience managing and leading housing teams., • Ability to drive service improvement and performance., • Experience using data to manage services and inform decisions., • Strong stakeholder engagement skills., • Ability to manage priorities in a complex environment.INDRRH

Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents’ homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore’s customer service standards. Key ResponsibilitiesPlanned Works * Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. * Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. * Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. * Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. * Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. * Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards * Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. * While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. * Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication * Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. * Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. * Communicate effectively to ensure alignment and understanding across all parties. * Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person SpecificationKnowledge & Experience * Strong customer care background, ideally within a fast-paced environment. * Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. * Previous experience in an RLO or similar resident-facing role. Qualities & Attitude * Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. * Flexible and professional manner, with a positive “can-do” attitude. Team-oriented with a solutions-focused mindset. * Empathy and understanding towards residents’ needs and concerns. What We Offer * Full training and ongoing support. * Friendly and supportive working environment. * Clear career progression within the company

Job Title: Resident Liaison Officer Location: Slough/Windsor Salary: £30,000-£35,000 + 4k car allowance Sector: Social Housing - Planned works MUST HAVE OWN VEHICLE AND PREVIOUS RLO EXPERIENCE The Companys Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents' homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore's customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive "can-do" attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents' needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company. if you feel as so this RESIDENT LIAISON OFFICER position is suitable to yourself and you have the relevant experience - please email your cv directly to