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Key Responsibilities: Engage with customers to assess their travel needs and explain the range, capabilities, and limitations of our services, including flights, Hajj/Umrah packages, holiday plans, and cargo services. Provide detailed quotations, including pricing, payment options, travel dates, and visa or health requirements, and manage the full booking and confirmation process. Coordinate with vendor to manage airlines tickets, accommodation providers, and logistics partners to arrange travel itineraries, ensuring seamless delivery of service. Conduct post-sale follow-ups to ensure customer satisfaction, resolve any complaints, and encourage repeat business and referrals. Stay informed of developments in travel regulations, airline offerings, and destination updates, and suggest improvements to enhance the agency’s service offerings. Maintain accurate records of sales, customer communications, and bookings; assist with reporting and business performance tracking. Support marketing and customer acquisition strategies by providing feedback on client preferences and market trends.

Basic Salary : £32k to £39k The Shop Supervisor will be responsible for managing the convenience store operations. This role includes supervising staff, ensuring high customer service standards, maintaining inventory, and ensuring the store runs smoothly and efficiently. The Shop Supervisor will report directly to the Owner and collaborate closely in running the shop. Key Responsibilities: · Store Operations: o Oversee the daily operations of the convenience store, ensuring a clean, organized, and well-stocked environment. o Monitor and manage inventory levels, placing orders with suppliers as needed. o Implement and manage in-store promotions and customer loyalty programs. o Ensure compliance with company policies, procedures, and operational standards. · Staff Supervision: o Lead and supervise Customer Service Assistants, providing training and ongoing support. o Create and manage staff schedules to ensure optimal coverage. o Conduct performance evaluations and provide feedback to support staff development. o Foster a positive and team-oriented work environment. · Customer Service: o Ensure exceptional customer service is delivered consistently by all staff members. o Address and resolve customer inquiries and complaints in a professional manner. o Train staff on customer service best practices and company standards. · Financial Duties: o Handle cash transactions, reconcile cash registers, and prepare daily financial reports. o Assist with managing the store’s budget and controlling expenses. o Monitor sales performance and contribute to achieving sales targets. · Health and Safety: o Ensure compliance with health and safety regulations and company policies. o Conduct regular health and safety checks and address any issues promptly. o Train staff on health and safety procedures and emergency protocols. Qualifications and Skills: · Experience in a supervisory role within a retail or convenience store environment. · Strong leadership and team management skills. · Excellent customer service and communication skills. · Good organisational and multitasking abilities. · Basic proficiency in retail management software and Microsoft Office Suite. · Strong problem-solving skills and attention to detail. · Knowledge of health and safety regulations in a retail setting.

-Oversee daily operations of the retail store, including sales, customer service, and inventory management. - Develop and implement strategies to achieve sales targets and increase profitability. - Train, supervise, and motivate retail staff to deliver exceptional customer service. - Monitor and analyse sales performance, customer feedback, and market trends to make informed business decisions. - Ensure compliance with company policies and procedures, as well as local regulations. - Maintain a clean and organized store environment. - Handle customer complaints and resolve issues in a timely manner. - Collaborate with other departments to optimize overall store performance.

Job description Overview We are seeking a dedicated and detail-oriented Cleaner to join our team. For Commercial and Domestic environments. The ideal candidate will have experience in commercial or domestic cleaning and a strong commitment to maintaining cleanliness and hygiene standards. Duties - Perform a thorough cleaning of designated areas, including offices, restrooms, kitchens, and common areas. - Dust, mop, vacuum, and polish surfaces to maintain a high standard of cleanliness. - Empty bins and dispose of waste in accordance with health and safety regulations. - Ensure that cleaning supplies are stocked and report any shortages or equipment malfunctions. - Follow established cleaning protocols. - Assist with special cleaning projects as required, including deep cleaning tasks. - Maintain a tidy work environment by organising cleaning equipment and supplies after use. Requirements - Previous experience in commercial or residential cleaning is preferred but not essential. - Strong attention to detail and the ability to follow instructions accurately. - Good time management skills with the ability to prioritise tasks effectively. - A proactive approach to work with a commitment to maintaining high standards of cleanliness. - Ability to work independently as well as part of a team. If you are passionate about cleanliness and take pride in your work, we encourage you to apply for this vital role within our organisation Job Type: Contractor Experience: Commercial cleaning: 1 year (preferred) domestic cleaning: 1 year (preferred) Language: English (required) Licence/Certification: Driving Licence (preferred)