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Billesley Manor Hotel & Spa is a luxury 4* hotel steeped in history.Set in 11 acres of Warwickshire parkland, the grade II listed building hosted William Shakespeare in 1599 with its heritage dating back to 1327.We are on the hunt for an outgoing Receptionist to continue the work of our excellent Fr

In this vital role, you will provide comprehensive administrative support across a range of key projects and initiatives, while also assisting with wider HR administration tasks. Barchester are looking for an HR Project Administrator to join our People Services team. Strong administrative experience

Reception Supervisor - AC Birmingham - Birmingham.First impressions are everything and you will set the tone for every guest's stay.With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area.Anything

Job Title: New Business Solutions Administrator Location: Birmingham or Glasgow About the Business: Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results. The Team: Regulatory Compliance and Risk Management is crucial to Pinsent Masons. Here at Pinsent Masons, our General Counsels Office ensure that all regulatory requirements are met and adhered to. The General Counsel's Office consists of sub-teams specialising in different regulatory requirements, and we are based across the UK, Europe, Asia Pac, Middle East and Australia. Each team supports their own time zones, which includes public holidays. To maintain team morale and dynamic, the team have a structure in place whereby we work from the office two days one week, and one day the following week. The team overall deal with different queries and questions on a day-to-day basis. The role would entail ensuring the team are well supported with their administrative tasks and that the queries from the business are also answered in a timely manner where appropriate. The ideal candidates must be enthusiastic, motivated, service driven, flexible and have an eye for detail. They will be rewarded with an excellent starting salary, great corporate benefits, and a chance to grow and develop their skills in an innovative and fast paced firm. The Role: As outlined briefly above, the purpose of this role is to provide an effective and efficient administrative service to the GCO team. This will involve ensuring that day-to-day tasks are completed in a timely manner. The role entails carrying out administrative tasks as part of the file opening process, triaging queries to relevant teams within the GCO team. There should be an ability to answer any ad-hoc process queries which come in to help support the business needs where necessary. The role also includes the management, creation and removal of information barriers. Information Barriers are crucial in maintaining client confidentiality and potential conflicts within the firm. We must ensure matters are locked down as requested (i.e. ensure that these barriers are actioned/applied accordingly). The role requires sending out the team weekly rotas and help with any straightforward matters that come in to help our dedicated conflicts and AML team where necessary. Candidate Overview: The most important skills you will need is excellent administration and communication skills, an eye for detail and highly motivated. Your helpful nature and calm approach will give confidence to our team, ensuring we maintain our great reputation. in addition, we'd like to see the following skills: • Excellent administration and organisational skills, with attention to detail, • Confident and methodical, • Effective team player as well as working well independently., • Direct, honest, and dedicated work ethic, • Enthusiastic, • Self-motivated and work on own initiative, • Professional and smart appearance, • Service driven, • Agile working (the opportunity to work from home, subject to commitments), • Carers' leave (up to five paid days' leave towards caring responsibilities), • 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days., • Contributory pension of up to 5%., • Private healthcare policy, • Death in service cover (4 x base salary)., • Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan. Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate. Our strength lies in our differences. We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.

Legal Biller 18 Month Fixed Term Contract Birmingham Role Overview Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results. Our people are our success, and we work as one team. We are recruiting a Legal Biller to ensure the prompt rendering of the Firm's bills to clients and that procedures are followed within the Firm whilst ensuring compliance with the VAT and Solicitors Accounts Rules. This Role and is to be based out of any of our office locations and our standard working hours are 9.30am-5.30pm, however, we are happy to consider flexible working requests. Candidate Overview We are looking for candidates who ideally hold the following skills and experience: • Experience of billing within a large complex organisation - ideally on a Practice management system such as Aderant, • Proven ability in a role where a high level of numeracy is required., • Ability to ensure bills are raised in accordance with client services agreements/ letters of engagements, • Proven ability to prioritise workload within a busy environment and meet deadlines Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate. Our strength lies in our differences. We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow.We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.

Job Title: Legal PA Group: Property Location: Birmingham Hours: Monday to Friday 9.30am to 5.30pm About the Business: Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results. Purpose of the role: Provide proactive and professional Legal PA support to the group. Services to be delivered to the business in a manner which is consistent with the increasingly competitive environment in which the Firm operates. This role is intended to embrace a team-working approach, collaborating with lawyers and other members of Business Operations to fulfil the needs of the business. In addition to being assigned to a number of specific lawyers, it is expected that a Legal PA will work with every member of the team to ensure that overall needs are met. Support may need to be provided to staff from more than one business unit and numbers and content of the group may change from time to time to reflect the current structure of the Firm. Candidate Overview We are looking for candidates who ideally holds the following skills and experience: • Building and maintaining effective relationships with both internal and external clients and their teams and developing knowledge of their business, • Actively contributing to client service initiatives in the group, including attending client events and seminars where required, • Developing and maintaining core sector understanding to support delivery of optimum client service, • Liaising regularly (at least on a weekly basis) with lawyers to identify work commitments and prioritising your workload accordingly, • Proactively identify areas of responsibility and tasks you can take ownership of, • Diary management for lawyers including arranging meetings and appointments, both internally and externally, ensuring the Outlook diary is up to date and holds all the necessary information in relation to the appointment including taking responsibility for booking travel, meeting rooms and arranging for necessary equipment and refreshments, • Proactive advance monitoring of lawyers' diaries, reminding them of diary commitments and taking responsibility for the provision of all supporting paperwork and necessary information for each meeting, • Liaising with the travel company to make travel and accommodation arrangements (UK and international), keeping lawyers advised of any changes in scheduling and ensuring they have an accurate, • Taking ownership of answering lawyers' telephone calls when they are unavailable, taking accurate messages and passing them on promptly, trying to assist and answer any non-legal queries if possible and ensuring the caller receives a satisfactory response, • Screening, prioritising and dealing with lawyers' incoming e-mails, post and voicemail when lawyers are out of the office, acknowledging receipt and responding where able and appropriate, • Proactively ensuring that the Exigent transcription service and Document Production service is utilised effectively, • Managing production of documents (produced in-house and externally), co-ordinating changes made including taking responsibility for the consistency of those documents (e.g. formatting, numbering, Compare Docs etc)., • Carers' leave (up to five paid days' leave towards caring responsibilities), • 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days., • Contributory pension of up to 5%., • Private healthcare policy, • Death in service cover (4 x base salary)., • Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan. Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate. Our strength lies in our differences. We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents. #LI-BOSD

Holiday Home Revenue Administrator. Join our One Great Team here at Haven as a Holiday Home Revenue Administrator. Holiday Home Administrator - North Wales.

Nights Receptionist - Zero Hours - Sutton Coldfield.The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa.Our three golf courses, including The Brabazon, are recognised as worl

ABOUT THE ROLE As a General Assistant at a Barchester care home, you'll carry out a range of tasks to help us provide the quality care and support our residents deserve. No two days will be the same as you take on diverse responsibilities across housekeeping, cleaning, laundry and catering. It's because this is such a wide-reaching role that you'll be able to play your own part in creating a warm and homely environment. Caring and empathetic, as a General Assistant you'll put our residents first and build the kind of positive professional relationships with them that make their experience with us happy and meaningful. ABOUT YOU People in a General Assistant role come from all walks of life and have all kinds of life experiences and career paths behind them. You'll be a big part of our home so what matters is that you're reliable, compassionate, caring and always ready to make a difference. You should be practical too, happy to turn your hand to different tasks. If you have all of this, our training will cover everything else you need to thrive. You'll also have the opportunity to take courses that will develop your skills even further. REWARDS PACKAGE As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme If you'd like to use your can-do approach and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Maintenance Administrator - North Wales.Join our team at Hafan y M r holiday park in scenic North Wales next to the beach with views of the mountains.Pwllheli, Gwynedd, North Wales LL53 6HX GBR.Join our One Great Team here at Haven as a Maintenance Hub Administrator.Facilities Team to ensure the smo

Job Title - Patient Coordinator (The Harley Medical Group) Location - Birmingham Hours of Work - Full Time and Part Time hours considered The Harley Medical Group has been a leading provider in cosmetic surgery treatments in the UK for over 35 years. Now part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, we continue to provide a comprehensive range of procedures, including breast augmentation, rhinoplasty, eyelid blepharoplasty and abdominoplasty. Committed to excellence, we combine medical expertise with personalised care to achieve exceptional results. Our team of highly skilled surgeons, doctors, and nurses operate under the highest standards of professionalism and patient safety. Regulated by the Care Quality Commission (CQC) in England, we prioritise safety, quality, and confidence in every treatment we deliver. With a legacy built on trust and impactful results, we are committed to enhancing lives through our medical expertise, precision and innovation in cosmetic procedures. Due to expansion in our services, The Harley Medical group have an exciting new opportunities for Patient Coordinators to support in the scheduling of patients for cosmetic procedures. Job duties: Maintain high standards of professionalism, customer care and product knowledge within the Clinic. Strive to meet and exceed the expectations of our patients. Ensure that the patient journey is smooth and efficient and that all patients receive a high level of customer service. Ensure that at all times the Clinic is presentable and maintains the highest standards of cleanliness, promoting the professional and clinical image of The Harley Medical Group. Influence and advise potential patients on the most suitable and appropriate solution for their needs. Communicate with your manager to ensure effective running of clinic and surgery days. We want to hear from candidates with: A minimum of 1 year experience within either an Aesthetics, Day Spa, Beauty Counter or Salon environment. Team player, with a positive can-do attitude. Passionate about giving great customer service. Experience of working to sales targets and be happy to get involved with promotional activity. In return, we can offer: • An industry leading salary plus excellent bonus potential, • State of the art, modern working environments, • 29 days annual leave, • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses, • Generous Optical Express friends and family discount scheme, • Ongoing training and development opportunities, • Pension scheme

Join us as a Retail and Private Banking Lawyer Vice President within our Non-Lending Consumer Products & Propositions team at Barclays. The team sits within Barclays UK Legal and is responsible for legal advice and legal risk management as trusted advisors to the business areas we support (incl. Savings, Insurance, Premier and Private Bank). You will work in a friendly and passionate team of regulatory experts. Key skills required for this role include: • Qualified Lawyer and consumer product regulatory expert with a proven track record of using these skills in an advisory capacity to oversee key product and proposition innovation and simplification;, • Experience of advising on insurance products or private banking preferred. This role can be based in Glasgow, Birmingham or Manchester. Purpose of the role To ensure that the consumer banking activities are conducted in compliance with applicable laws and regulations, and to help the bank manage legal and regulatory risks associated with these activities. Accountabilities • Development and implementation of best practice legal strategies for risk management and compliance., • Proactive consumer banking Legal advice and support to the consumer banking division of the bank on a wide range of legal issues, including regulatory compliance, regulatory change management, consumer protection, and risk management., • Representation of the bank in legal proceedings related to consumer banking, such as litigation, arbitration, and regulatory enquiry and investigations., • Creation and periodic review of Legal documents in accordance with contractual arrangements policy to ensure compliance with applicable laws and regulations., • Legal research and analysis to stay up to date on changes in laws and regulations that may impact the bank's consumer banking operations., • Developing and delivering training programmes to educate employees on legal and regulatory requirements related to consumer banking., • To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.., • If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.., • OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.., • Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment., • Manage and mitigate risks through assessment, in support of the control and governance agenda., • Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does., • Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies., • Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions., • Adopt and include the outcomes of extensive research in problem solving processes.

We're recruiting an experienced Administrator who is friendly, adaptable and can confidently manage general administrative duties for Chartwells on a full time basis, contracted to 37.

The salary on offer is £26,000pa plus a KPI based bonus (available after probation) and a bonus package which includes 24 days annual leave (increases with services) plus bank holidays, health insurance, free gym memberships, free cinema tickets, comprehensive training, employee recognition an

Manage your activities to meet deadlines and quality standards taking account of impact outside area of responsibility. Computer literate, competent in Microsoft Office tools including Word, Excel, OneNote and other systems such as Remedy. Respond to emails and telephone calls quickly and profession

A successful business based in Edgbaston, Birmingham are looking for an Administrative/Data Entry Assistant to join the team on a 2 – 3-month temporary contract. Please note, this role is required for 6 hours per day and the business can be flexible with start and finish times within normal business hours. Your key responsibilities as the Administrative/Data Entry Assistant will be to provide general support to the Relationship Coordinator by responding to emails, keeping their database updated and some general filing. You will be inputting, updating and maintaining data on internal systems and spreadsheets, verifying the accuracy of data before entering and performing regular data quality checks. To be suitable for this role you will have previous experience in administration or data entry. You will be competent in MS Office (Word, Excel, Outlook) and have strong attention to detail and accuracy with excellent organisational and time management skills. The salary on offer for this role is £16.22 per hour.

This respected national practice is renowned for its expertise in high-value personal injury litigation, particularly in the catastrophic and complex injury space.With a strong presence across the UK and a collaborative, forward-thinking culture, the firm continues to expand its specialist offering.

Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures. Make Dubai your home and enjoy all the benefits of this vibrant city. Fluency in written and spoken English (ability to speak another language is an advantage).

As the successful Maintenance Administrator, you will have previous administration experience, have an excellent eye for detail/data accuracy, possess strong organisational skills, and are able to communicate and collaborate between departments, while multi-tasking and switching between conflicting

Fast Track Claims Handler Level 2 (Compensation Fund Caseworker) Contract Type Permanent Working Pattern Full time - flexible working may be considered Working Hours 35 Salary £33,405.38 per annum Location Options Birmingham with part of the week working from home Function Type Investigations, Regulation We are recruiting a permanent caseworker positions in Compensation Fund team. The role At the SRA, Client Protection is the department that deals with interventions into regulated practices; within this department the Claims team deals with claims on the Compensation Fund. In the caseworker role of Fast Track Claims Handler Level 2, you will have your own case-holding and deal with both moderate and straightforward cases, ensuring to deliver against your KPI's in line with case management guidelines. With previous experience in a claims environment and along with your ability to analyse and distil complex legal and technical information you will make recommendations on outcomes. You will have a huge focus on customer service and speed of response whilst being comfortable in a high volume, high speed, KPI driven environment. You will be equally comfortable communicating with claimants over the phone as you will be in communicating in writing and producing high quality reports. You will provide excellent customer service to claimants, ensuring they are kept up to date and their expectations are managed. You will drive continuous improvement through your role and liaise closely with the Technical Specialists for guidance and feedback, to improve your performance and case progression. Within this role you will have technical input, as well as providing support and mentoring for the Fast Track Claims Handler Level 1 colleagues. You will also be handling complaints and reviews. What is in it for you • Showcase your analytical ability, • Demonstrate your excellent customer service skills, • Proven experience of case management in claims, legal, insurance, or comparable environment, with a proven ability to disseminate and analyse complex legal/technical and financial information., • Proven experience of drafting reports with recommendations, efficiently and effectively to deadlines and quality standards., • Evidence of working successfully in a fast paced/constantly changing environment to tight deadlines and where priorities may change at short notice There is a full role profile included at the bottom of this advert. If you have any questions that aren't answered in the advert, additional documents or on our website, please contact us via: This is a hybrid role and will be based in our Birmingham office 1 to 2 days a week, and from home the rest of the week. To apply Please click 'apply' to complete the online application form and upload a CV and cover letter, addressing how you meet the essential requirements outlined in this advert and the attached role profile. Closing date of this advert is 22 September 2025 at 09:00. Applicants who have applied for the same role within six months will not be considered. The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards. We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life. Additionally, we provide a generous flexible benefits package, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation. Attached Role Profile Role profile Fast Track Claims Handler Lv2 _Nov 2023.docx - 543KB Opens in a new window Converted File Role profile Fast Track Claims Handler Lv2 _Nov 2023.docx.pdf - 63KB Opens in a new window Vacancy closing date: 22/09/2025, 09:00 The Solicitors Regulation Authority is an Equal Opportunities Employer. Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff. Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.

Complaints Officer (Corporate complaints, Legal Regulation and Investigation) Contract Type Permanent Working Pattern Full time - flexible working may be considered Working Hours 35 Salary £38,182.35 per annum Location Options Birmingham with part of the week working from home Function Type Investigations Are you an experienced caseworker, investigator or lawyer with excellent communication and analytical skills? Our Corporate Complaints Team and Investigations Team are seeking to recruit new members to join their teams. These are hybrid roles based in our Birmingham office. The roles and the teams As a Corporate Complaints Officer you will be working as part of a small and specialised Corporate Complaints team investigating, responding to and resolving escalated complaints about our service. This will include complaints about any area of our work, such as how we have handled somebody's application to our compensation fund, or dealt with a complex report about a solicitor's professional behaviour. You will be dealing with complaints from customers who have received a response from our operational units but remain dissatisfied. And you will be looking into high profile, sensitive and sometimes protracted complaint matters. As with any complaints focused role, you will sometimes deal with challenging calls and correspondence. The second vacancy is within our Investigations directorate. The directorate investigate serious matters of misconduct and regulatory breaches against the solicitors and law firms we regulate. Sometimes, those who have reported their concerns, or those who we investigate, aren't happy with the service we provide. As an Investigation Complaints Officer working within our Investigation directorate, you will investigate, respond to, and resolve complaints about the teams' service and deal with correspondence on closed files. Both role holders will enjoy analysing complex investigation files and have a real commitment to fair and excellent customer service and continuous improvement. It is of great importance that we use the information that we gain from complaints to continuously improve what we do. Working to pinpoint the lessons we can learn is a key part of this role. You will be skilled at listening and working with colleagues to understand how issues have arisen. And able to give constructive feedback in a collaborative way to support the organisation to improve its work. You will need strong analytical skills, and the ability to identify and crystallise core complaints from a bundle of information. You will have a natural sense of curiosity, an ability to conduct your own research to develop an understanding of new and unfamiliar subjects, and the tenacity to pursue the information you need to respond appropriately to the complaint. Having previous comparable experience, you will enjoy the challenges that handling complaints can bring and will have a real commitment to fair and excellent customer service and continuous improvement. Providing high quality, clear, empathetic and customer focused responses, is at the heart of this role. Resilience and an ability to work effectively under pressure are also essential. There is a Role Profile for each role attached at the bottom of the advert on our website. If you would like to understand a bit more about the roles please refer to the 'Day in the life of' document attached. What we offer • A chance to use your excellent analytical, problem solving and decision-making skills., • An opportunity to showcase your exemplary communication skills both written and on the telephone., • Involvement in our change initiatives and the chance to motivate others to improve customer service and share best practice widely across the organisation., • Exemplary written and oral communication skills with a track record of communicating messages in a clear, straightforward and empathetic way., • Excellent analytical skills with proven ability to make sound, common sense judgements and decisions, in a similar complaint handling role., • Personal resilience and skills in dealing with people who may be vulnerable and distressed., • Able to demonstrate sensitivity, understanding and empathy as part of providing excellent customer service., • You will be skilled at collaborative working with colleagues and giving helpful feedback to support the organisation to improve its work. Please click 'Apply' to complete the online application form and upload your CV along with a cover letter. Your cover letter should provide clear evidence against each of the shortlisted criteria outlined in the advert and role profile, with a maximum of 300 words per criterion. To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages . Interested to know our workplace? Visit our video page for more information. Useful and additional information This is a full-time hybrid role working 35 hours per week. The role is based in our Birmingham city centre office 1-2 days a week, and from home the rest of the week. Closing date for applications is Monday 15 September 2025 at 9 a.m. If your application is shortlisted, a member of the team will contact you on or after 22 September 2025 to arrange the interview and outline the selection process. If you have any questions, please contact us via . Essential The successful candidate will be able to demonstrate the following knowledge, skills and experience: • Exemplary written and oral communication skills with a track record of communicating messages in a clear, straightforward and empathetic way., • Excellent analytical skills with proven ability to make sound, common sense judgements and decisions, in a similar complaint handling role., • Personal resilience and skills in dealing with people who may be vulnerable and distressed., • Able to demonstrate sensitivity, understanding and empathy as part of providing excellent customer service., • You will be skilled at collaborative working with colleagues and giving helpful feedback to support the organisation to improve its work., • A team player - you will be flexible and open to change and keen to suggest and try new ways of working to help the team and organisation achieve its goals. The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards. We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life. Additionally, we provide a generous flexible benefits package, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation. Supporting Documents Instance 1 Investigation Complaints Officer Role Profile.docx - 546KB Opens in a new window Converted File Investigation Complaints Officer Role Profile.docx.pdf - 71KB Opens in a new window Supporting Documents Instance 1 Corporate Complaints Officer Role Profile.docx - 539KB Opens in a new window Converted File Corporate Complaints Officer Role Profile.docx.pdf - 58KB Opens in a new window Supporting Documents Instance 1 A day in the life of Corporate Complaints Officer 2025.docx - 31KB Opens in a new window Converted File A day in the life of Corporate Complaints Officer 2025.docx.pdf - 28KB Opens in a new window Vacancy closing date: 15/09/2025, 09:00 The Solicitors Regulation Authority is an Equal Opportunities Employer. Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff. Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.

Fast Track Claims Handler Level 2 - 12 months contract (Compensation Fund Caseworker) Contract Type Fixed Term Contract / Secondment Contract length 12 months Working Pattern Full time - flexible working may be considered Working Hours 35 Salary £33,405.38 per annum Location Options Birmingham with part of the week working from home Function Type Investigations, Regulation We are recruiting for 12 month fixed term contract caseworker positions in Compensation Fund team. The role At the SRA, Client Protection is the department that deals with interventions into regulated practices; within this department the Claims team deals with claims on the Compensation Fund. In the caseworker role of Fast Track Claims Handler Level 2, you will have your own case-holding and deal with both moderate and straightforward cases, ensuring to deliver against your KPI's in line with case management guidelines. With previous experience in a claims environment and along with your ability to analyse and distil complex legal and technical information you will make recommendations on outcomes. You will have a huge focus on customer service and speed of response whilst being comfortable in a high volume, high speed, KPI driven environment. You will be equally comfortable communicating with claimants over the phone as you will be in communicating in writing and producing high quality reports. You will provide excellent customer service to claimants, ensuring they are kept up to date and their expectations are managed. You will drive continuous improvement through your role and liaise closely with the Technical Specialists for guidance and feedback, to improve your performance and case progression. Within this role you will have technical input, as well as providing support and mentoring for the Fast Track Claims Handler Level 1 colleagues. You will also be handling complaints and reviews. What is in it for you • Showcase your analytical ability, • Demonstrate your excellent customer service skills, • Proven experience of case management in claims, legal, insurance, or comparable environment, with a proven ability to disseminate and analyse complex legal/technical and financial information., • Proven experience of drafting reports with recommendations, efficiently and effectively to deadlines and quality standards., • Evidence of working successfully in a fast paced/constantly changing environment to tight deadlines and where priorities may change at short notice There is a full role profile included at the bottom of this advert. If you have any questions that aren't answered in the advert, additional documents or on our website, please contact us via: This is a hybrid role and will be based in our Birmingham office 1 to 2 days a week, and from home the rest of the week. To apply Please click 'apply' to complete the online application form and upload a CV and cover letter, addressing how you meet the essential requirements outlined in this advert and the attached role profile. Closing date of this advert is 22 September 2025 at 09:00. Applicants who have applied for the same role within six months will not be considered. The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards. We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life. Additionally, we provide a generous flexible benefits package, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation. Attached Role Profile Role profile Fast Track Claims Handler Lv2 _Nov 2023.docx - 543KB Opens in a new window Converted File Role profile Fast Track Claims Handler Lv2 _Nov 2023.docx.pdf - 63KB Opens in a new window Vacancy closing date: 22/09/2025, 09:00 The Solicitors Regulation Authority is an Equal Opportunities Employer. Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff. Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.

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