Birmingham
Salon Manager – Premium Hair & Beauty Brand Location: Birmingham City Centre Type: Full-Time Salary: 35k-40k Introduction: A luxury salon and haircare brand with an international reputation for excellence is seeking an experienced Salon Manager to lead daily operations and deliver an exceptional client experience. This is a hands-on management role, focused on driving commercial performance, maintaining service quality, and leading a talented team within a high-end salon environment. Key Responsibilities: • Oversee daily salon operations to ensure efficiency, service excellence, and smooth workflow., • Ensure compliance with all health, safety, and hygiene regulations and maintain professional standards., • Monitor and optimise appointment bookings, client retention, and retail sales., • Manage inventory, stock control, and product displays to support commercial targets., • Handle client feedback or service issues promptly to maintain brand reputation and satisfaction., • Support marketing campaigns, events, and promotions to attract and retain clients., • Report on key performance indicators (KPIs), sales targets, and operational outcomes. Requirements: • Minimum 5 years’ experience in salon or beauty management, ideally within a luxury or high-end environment., • Proven experience managing a small to medium team within a service-led business., • Strong understanding of salon operations, retail performance, and client service standards., • Proficient in appointment booking systems, scheduling, and inventory management., • Commercially driven, with experience improving sales and operational efficiency.