Resident manager jobs in United Kingdom - Page 2

The Resident Associate is responsible for supporting the Resident Manager in ensuring the smooth operation of the buildings and providing an optimal customer experience from move-in, all the way through to move-out. This will involve managing the resolution of all reported issues from residents. This role involves working front of house and will include a lot of resident interaction to enhance resident experience. Key Accountabilities: Customer Service and Team • Ensure full knowledge of apartment and communal area systems and operation in order to deliver customer service in line with company living standards, • Assist the Events team when needed, to set up and present customer social events & activities, • Work closely with 3rd party suppliers/in-house departments (i.e. Night concierge, Leasing) supporting the Resident Manager deal with resident requests in line with departmental deadlines escalating more complex customer issues to the Resident Manager as necessary, • Work closely with the Defects Resolution Team to ensure customer work orders are validated prior to reporting as defects during contractor warranty period, arranging contractor access as required, • Delivering great customer service while adapting to customer/resident feedback to ensure we consistently strive to deliver on company living resident engagement targets Commercial • Drive and promote ancillary revenue in line with company Living Targets (i.e. storage pods, lounge hires etc.), • Network and regularly interact with customers to build customer relations and confidence in order to aid customer renewals and generate referrals, • Continually work with your Resident Manager to implement cost and time efficiencies to deliver on your P&L targets Operational/Compliance • Ensure cases received are acknowledged, actioned and closed out within agreed SLA, • Support Resident Manager to collate data for weekly/monthly reports as required by the Operations Manager, • Carry out daily inspections of development to ensure they are to standard and support the Development Manager with required health and safety compliance, • Ensure that all move in's & move out's are co-ordinated with the relevant living function and third parties, • Enable all specialist contractor/3rd party company access to buildings as required in line with departmental procedures, • Carry out daily and weekly checks keeping records to ensure apartments are always lease ready, • Attend and carry out all required apartment inspections to deliver the required living expectations, • Ensure post-PC snagging items are kept to a minimum and are dealt with in a timely manner, • Complete all salesforce activity related to the customer/resident journey in line with the operational SOP's, • Support the Resident Manager in the maintenance and admin of the development assets H&S • Ensure all matters relating to H&S compliance are adhered to and reported where required, including statutory checks as directed by the Resident Manager General Accountabilities: • Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed, • Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company, • At all times ensure that your understanding and skill level regarding the Company's IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology, • Demonstrate commitment to and align actions with the Company's values: Creative, People-First, Pioneering, Sustainable and Proud, • Work within the Company's policies and procedures, governance framework and standards, as detailed on the Company's intranet, • Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times, • Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions Qualifications/Experience/Skills: • ARLA/AIRPM qualifications or similar - desirable but not essential, • IT literate with CRM software and Excel experience, • Excellent communication and people skills Please note that working hours may vary due to business demands and availability to assist in resolving problems with customers outside of normal working hours may be required, especially by telephone. This role may involve an element of lone working or working alone which will be discussed between you and your line manager. Training will be provided, where required.

Compliance Manager (Electrical & Lifts) Location: Teddington Salary: £56,583 + excellent benefits Our client is looking for a motivated and experienced Compliance Manager to take ownership of electrical and lift safety across their housing portfolio. This is a hands-on role where you’ll be the named responsible person, ensuring services remain safe, compliant, and resident-focused. What you’ll be doing: • Leading on compliance for electrical and lift services, making sure all regulatory and legislative standards are met., • Providing expert guidance, training, and technical support across the business., • Managing contractors and consultants, ensuring work is delivered on time, to budget, and to a high standard., • Carrying out inspections, chairing performance meetings, and driving continuous improvement., • Supporting procurement with performance specifications and overseeing budgets., • Championing resident safety, ensuring clear and timely communication. What we’re looking for: • Strong background in compliance management, ideally in social housing., • Knowledge of electrical and lift legislation, with qualifications such as City & Guilds/NVQ 3 in Electrical Discipline and 18th Edition Wiring Regulations., • Experience using data to analyse performance and influence decision-making., • A collaborative leader with excellent communication and problem-solving skills., • Commitment to continuous professional development (membership of NICEIC/NAPIT or a relevant body would be a bonus). The benefits: • 29 days annual leave + bank holidays, • £360 annual wellbeing allowance., • Flexible working, • Health cash plan (dental, optical & more) with free cover for children.

Development Manager We’re working with a leading property management company to find a Development Manager for a new residential development in London. With over 300 units coming online, this role is central to setting high standards from day one — from mobilisation through to ongoing operations. Role Overview: • Location: East Acton, London, • Package: Competitive salary depending on experience, • Industry: Residential Property Management What You’ll Be Doing: • Leading the mobilisation of a brand-new development, ensuring all processes, contracts, and systems are in place ahead of residents moving in., • Managing a team of 5 (4 concierges and 1 maintenance staff) — from recruitment and training through to performance management and ongoing development., • Taking ownership of service charge budgets, financial reporting, and KPI delivery, ensuring value for money and compliance., • Overseeing contracts, risk management, and preventative maintenance schedules., • Acting as the key point of contact for clients, contractors, and internal teams to deliver exceptional service., • Embedding strong health & safety practices and ensuring all compliance requirements are met., • Driving a positive resident and client experience through proactive communication and problem-solving. Main Skills Needed: • Proven management experience in property, hospitality, or a service-led industry., • Strong background in mobilisation or operational start-ups., • Excellent people leadership skills with the ability to inspire and develop a team., • Financial acumen — comfortable with budgets, service charges, and reporting., • Tech-savvy, with confident use of Excel and property systems., • Professional, resilient, and customer-focused, with high standards and accountability. What’s in It for You: • The chance to shape and lead a brand-new development from the ground up., • A competitive salary package with long-term career growth., • Monday–Friday working hours., • A supportive company culture built on values of dedication, innovation, and collaboration., • The opportunity to bring hospitality-style service standards into a residential environment. Call to Action: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Add Property mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

We are seeking an experienced General Manager to lead the operations of a prime luxury residential development. This is a senior leadership position where you will be responsible for driving service excellence, managing a professional team, and ensuring residents enjoy an exceptional living experience. Key Responsibilities: • Lead and inspire a high-performing front-of-house, concierge, and back-office team., • Deliver first-class resident services, fostering a culture of hospitality and professionalism., • Manage budgets, service charge accounts, procurement, and contracts., • Oversee compliance with statutory, health & safety, and building safety regulations., • Build strong relationships with residents, stakeholders, and service providers., • Ensure operational standards, policies, and procedures are consistently achieved. What We’re Looking For: • Proven leadership experience in luxury residential or high-end hospitality., • Strong financial and operational management skills., • Excellent communication, interpersonal, and stakeholder engagement abilities., • A proactive, hands-on approach with a focus on continuous improvement., • Comfortable working with HNWIs and maintaining discretion at all times. This is an outstanding opportunity for a motivated professional who thrives in delivering exceptional service within a prestigious environment. 📩 Apply now to be considered for this exciting opportunity.

Senior Development Manager Location: Hybrid (including three days on-site, Stratford London) Reporting to: Carpenters Project Director Contract: Full-time Salary: Competitive Closing date: 24/10/2025 About Populo Populo Living is Newham’s housing company, which is wholly owned by the London Borough of Newham. Populo exists to tackle the shortage of homes in the Borough, aiming to deliver half of these homes at genuinely affordable levels, and we’re growing fast – as Newham’s housing delivery company Populo Living Group has built just under 1,000 homes and has a pipeline of several thousand more to come. We manage over 500 private homes, in addition to over 250 affordable homes via Populo Homes, our registered provider subsidiary. Our developments range in size from small infill to large scale sites, including the reimagining of the Carpenters Estate in Stratford, one of the most exciting regeneration projects in the UK. We are committed to building more and better homes for the residents of Newham, including high proportions of affordable homes. About the Role This is a fantastic opportunity to play a leading role in one of London’s most significant regeneration projects — the Carpenters Estate. The Development Lead will drive forward the delivery of Phase 2 (Lund Quarter) and support the progression of future phases. Key Responsibilities • Lead on all stages of development — from design and planning through to procurement, construction, and delivery., • Manage multidisciplinary consultant teams, budgets, governance, and stakeholder relationships., • Oversee resident engagement, ensuring community input shapes design and delivery outcomes., • Monitor programme, cost, and quality to ensure projects are delivered on time, within budget, and aligned with Populo’s values. Skills and Experience • Proven experience in residential-led regeneration or large-scale mixed-use development., • Strong understanding of project viability, planning, design, and construction processes., • Excellent stakeholder management skills, particularly with local authorities and residents., • Strong financial, commercial, and contract management capabilities. Person Specification • Collaborative leader with excellent communication and problem-solving skills., • Highly organised, with the ability to manage complex projects and competing priorities., • Committed to delivering high-quality, inclusive and sustainable regeneration., • Alignment with Populo Living’s mission and values. How to Apply Please send your CV and a covering letter to , including your salary expectations.

Notre client, une banque privée suisse de renom, renforce son équipe dédiée à la clientèle NRI (Non-Resident Indian) et recherche un Relationship Manager expérimenté pour développer et gérer un portefeuille de clients HNW/UHNW. Basé au choix à Genève, Zurich ou Londres, vous rejoindrez une structure ambitieuse, alliant expertise financière et approche sur-mesure, au sein d’un environnement international et exigeant. Vos Missions • Développer et fidéliser un portefeuille de clients NRI, en proposant des solutions d’investissement et de gestion de patrimoine adaptées à leurs besoins spécifiques (fiscalité internationale, transmission, diversification, etc.)., • Originer de nouvelles opportunités grâce à votre réseau existant et à une approche proactive, avec des objectifs clairs en termes d’assets under management (AuM) et de contribution au chiffre d’affaires., • Collaborer étroitement avec les équipes Investment et Risk pour concevoir des mandats et produits sur-mesure, tout en garantissant une exécution irréprochable des processus (KYC, conformité cross-border, politiques internes)., • Expérience confirmée (5 ans minimum) en front-office auprès d’une clientèle HNW/UHNW NRI, avec un track record avéré en asset gathering et en conseil en investissements., • Réseau solide et actionnable au sein de la communauté NRI, ainsi qu’une compréhension fine de ses attentes et de ses enjeux (réglementaires, fiscaux, culturels)., • Esprit entrepreneurial : capacité à identifier et convertir des opportunités, à construire un pipeline de prospects et à contribuer activement à la croissance de l’activité., • Excellentes compétences relationnelles : aisance dans la gestion de relations complexes, sens du service client et communication professionnelle (anglais indispensable, hindi ou autres langues indiennes un atout)., • Impact direct : Vous aurez la responsabilité de développer une activité stratégique pour la banque, avec une visibilité sur les résultats et une rémunération attractive (fixe + variable lié à la performance)., • Flexibilité géographique : Choix entre trois hubs financiers majeurs (Genève, Zurich, Londres), selon votre réseau et vos préférences., • Environnement stimulant : Collaboration avec des experts en investissement et en gestion des risques, dans une culture valorisant l’initiative et l’excellence., • Perspectives d’évolution : Opportunités de carrière au sein d’un groupe en croissance, avec un accent mis sur le développement des talents.

Voids and Lettings Officer Department: Housing Services Location: Local Office Bases - multiple sites Grade/Salary: £36,371.85 to £38,501.65 Reports To: Neighbourhood Response Manager Contract Type: Permanent / Full-Time (35 hours per week) No hybrid working Job Purpose To manage the end-to-end process of voids and lettings to ensure Eastend Homes properties are re-let quickly, cost-effectively, and in line with legal and regulatory requirements. The postholder will support the organisation’s commitment to providing high-quality homes and excellent customer service to new and transferring tenants, aligning your work with Eastend Homes’ values: • We Care – by supporting victims, vulnerable people, and communities affected by ASB and safeguarding risks., • We Are Trusted – by acting with professionalism, integrity, and a commitment to fairness., • We Are Improving – by using data, feedback, and learning to strengthen services. 1. Void Management • Coordinate all activities relating to the voids process from tenancy termination through to re-letting., • Liaise with internal teams and contractors to ensure timely completion of void works and compliance with re-let standards. Escalating issues where delays experienced., • Inspect void properties alongside technical support officers to assess works required and ensure value for money on repairs., • Maintain up to date information on systems to enable scrutiny of the process used, current position on voids status across the organisations portfolio., • Manage lettings in accordance with Eastend Homes’ allocation policies and relevant legislation., • Liaise with local authority nomination teams (e.g. Tower Hamlets) to match prospective tenants to suitable properties., • Conduct accompanied viewings and tenancy sign-ups alongside the Neighourhood Response Officer, providing information to ensure smooth handover, ensuring new tenants receive appropriate advice and support., • Carry out pre-tenancy assessments and affordability checks to minimise tenancy failure. 3. Customer Service and Communication • Provide high-quality and responsive services to prospective, new, and transferring tenants., • Deal sensitively and efficiently with customer enquiries regarding available properties, eligibility, and the lettings process., • Deliver pre-tenancy advice and ensure tenants understand their rights and responsibilities. 4. Compliance and Administration • Maintain accurate and timely records using Eastend Homes’ housing management systems., • Ensure all documentation, including tenancy agreements and statutory safety certificates, are complete and compliant. All criteria below are essential unless marked as desirable. 1. Experience • Proven experience in voids and lettings management within a social housing or local authority setting., • Experience of working with contractors and maintenance teams to coordinate void works., • Desirable: Experience in tenancy sustainment or homelessness prevention work. 2. Knowledge Skills • Strong understanding of housing allocations policies and relevant legislation (e.g. Housing Act 1996, homelessness duties)., • Excellent organisational and time management skills., • Good interpersonal skills, with the ability to deal sensitively with vulnerable customers., • IT literacy, including experience using housing management software (e.g., Northgate or Civica)., • Desirable: Knowledge of the local housing market and challenges in East London., • Committed to Eastend Homes’ values:, • We Care – empathetic and supportive in all resident interactions., • We Are Trusted – acts with fairness, transparency, and confidentiality., • We Are Improving – takes initiative, welcomes feedback, and strives for excellence., • We Are Listening – values resident voice and adapts approach based on need., • A customer-focused approach with a commitment to equality, diversity, and inclusion., • Proactive, solution-focused attitude with a drive to improve services and outcomes.

Potensis is delighted to partner with an award winning Mixed Use Developer who, for the last 20 years has built an excellent reputation for place-making and delivering design led projects throughout the capital. Due to expansion they are looking to add an Estate Manager to their existing team. Responsibilities will include: • Monitoring Managing Agents’ performance to ensure timely resolution of issues, in line with Service Level Agreement (SLA) requirement, • Conducting monthly consultations with internal and external stakeholders, including RSL’s and other freeholders to collaborate on the specific needs of each development, • Designing and setting up resident portals prior to project completion and handover, • Support the review of Estate Management facilities on existing and upcoming developments, • Facilitating regular meetings with stakeholders to ensure project progress and high standards are consistently maintained, • Contributing to the tendering and appointment of Managing Agents for upcoming developments, including management agreements, • Reviewing annual service charge budgets for both pipeline and live schemes in collaboration with Managing Agent to ensure best value for the business., • Consult with the construction teams on the progress of upcoming completing blocks, • Overseeing the planned preventative maintenance of the estate and ensuring that the development is always presentable., • Ensuring that the commitment to delivering excellent customer service is maintained through effective communication with customers, new and existing. The role would suit an existing Estate Manager who has a record of working on residential led, high value projects on behalf of a developer and is looking to move client side, or someone who is already working within a developer that would like to work for on a fantastic set of projects. Consideration would also be given to someone stepping into this role that would like to take the next step in their career. If you are interested in hearing further details, please apply today!

Senior Resident Services Manager - North London.Location: Multi-site portfolio, North London.Salary & Package: Competitive salary + generous benefits.We are seeking an experienced Senior Resident Services Manager to oversee operations across a multi-site Build-to-Rent portfolio in North London.This

Property Manager Fully home based (Herts/N London portfolio) - £44,500.Do you have experience of large/complex developments and high-rise blocks?.Would you like to work fully home based within minimal resident queries/emails to respond to?.Our client is one of the larger, reputable agents and they

Property Manager Fully home based (Herts/N London portfolio) - £44,500. Would you like to work fully home based within minimal resident queries/emails to respond to?. Working fully home based managing a portfolio of larger/complex developments and high rises situated within Hertfordshire and North

Our client are currently looking to recruit an experienced Maintenance Manager based in Knightsbridge (SW1X). This is a hands-on role where you'll be part of a small team, working closely with the Estate Manager and Resident Directors to ensure the property, communal areas, and plant equipment are m

Assist the Registered Manager in leading and supervising the care staff and young resident(s). Provide guidance, mentoring, and support to the care team to enhance their skills and professional development. Work with external agencies, schools, and families to provide holistic care.

Circa £30,000 Resident Service Associate Reporting to the Lettings Manager, the Resident Service Associate will be based at our Head Office in Manchester and will be responsible for ensuring a high standard of customer service with a focus on resident and community wellbeing with our Great Places H

Senior Asset Manager – Residential Portfolio.We are seeking an experienced Senior Asset Manager to take ownership of a prestigious residential development, home to high-network-worth individuals.The day-to-day operations are handled by an external management company.Oversee all aspects of resident

This means providing specialist nursing support and advice, taking responsibility for resident care in the Home Manager's absence, and supervising/coaching colleagues to provide a service that's unparalleled in its empathy for resident issues. HC-One is looking for a Deputy Home Manager with a valid

Activities Coordinator - Part Time at Greensleeves Care. Join to apply for the Activities Coordinator- Part Time role at Greensleeves Care. As an Activities Coordinator, you will, in conjunction with the Registered Manager, plan a varied programme of activity around the needs of your resident group.

As a Deputy Home Manager, youll be making sure the level of clinical care we offer goes beyond just professional standards and statutory, regulatory, and legal requirements. This means providing specialist nursing support and advice, taking responsibility for resident care in the Home Managers absen

As the Membership Manager you will drive new business proactively, from initial prospecting to signed contract, and achieve budgeted yearly Study & Resident membership acquisition and retention forecasts. We are seeking an experienced Membership Manager who will be responsible for executing all acti

This role will report to the Residential Service Manager, providing an exceptional resident experience through delivery of first-class customer service. Positive attitude and ability to go above and beyond for residents with little supervision. Arranging and hosting events for residents.