Are you a business? Hire resource planning candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
With a strong focus on customer satisfaction and seamless implementations, we are seeking a dynamic ERP Consultant to join our professional services team. This role will involve supporting software ...
Planning and sometimes delivering training including inductions for new staff. * Analysing training ... Previous experience in a HR capacity is essential for this role * Suitable candidates will need to ...
Advise and collaborate on resource planning * Lead and advocate site engagement by driving a positive, engaging and collaborative culture * Effective contribution to site and global HR projects
Previous ERP exposure (ideally SAP or similar)
Support resource planning and CAPEX for QC * Scientific degree (ideally pharmacy, pharmaceutical sciences, biology, chemistry or related). * Previous experience in a pharmaceutical or similar ...
Shop floor tooling control including ERP system, spreadsheets, and associated paperwork. * Interacting with Production and Quality, about tooling problems and improvements * Attending meetings, to ...
In the short to mid-term, this will involve running multiple workstreams (both operationally and IT facing) as we work towards implementation of our ERP re-platforming. Thereafter, it is a great ...
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Experience of using ERP systems. * Proficient in using Microsoft packages such and Excel, Word, Outlook. * Customer focused attitude. * Excellent attention to detail and accuracy. * Possess strong ...
Computer literate - Access, ERP Systems, Power BI * Excellent communication skills and able to present ideas across the business * Strong problem solving skills * 2 years' experience in a Data ...
In addition, you'll have a key focus on efficiency projects such as implementing a new cash management system and creating an interface with the ERP for automation of back-office processes. If you ...
Experience in software integrations or deployment, preferably for CRM, ERP or Field service applications. * Proficiency in tools such as ServiceMAX, Oracle or Salesforce, with the ability to ...
Shop floor tooling control including ERP system, spreadshee... ZIPC1_UKTJ
Spreadsheet, BD, ERP) and/or accounting software * Audit Techniques Additional Information Salary: £17.35 per Hour Schedule: 21hrs per week split over 3 or 4 consecutive days Work Location: Peterlee ...
Significant finance transformation experience, having played a significant role in several general ledger (and/or ERP) implementations * Specific experience of MS Dynamics 365 implementation for a ...
Registering and matching purchase invoices onto ERP system * Resolving invoice queries in a timely manner * Entering payments on the company banking system * Performing monthly purchase statement ...
Significant finance transformation experience, having played a significant role in several general ledger (and/or ERP) implementations, must have specific experience of MS Dynamics 365 implementation ...
Previous experience in a similar role, Extension knowledge working in Export/Import Relationship management with 3rd party service providers, such as HMRC, & Customs. ERP Systems such as Ricardo/SAP ...
Understanding of call centre metrics and resource planning methods * Experience of managing large teams within a high volume, process orientated call centre or similar Urgent Care environment
... planning initiatives happen. The person: * CIPD level 5 or above, or exceptional HR experience ... Strong knowledge of current employment law & regulations, along with employee relations
HR & Admin Assistant Reports to: HR Specialist Location: Sunderland, England, United Kingdom ... Exceptional organizational and planning skills, with a keen eye for detail. Contract Details: This ...
... planning. You will be customer focused with a high level of interaction with employees and supporting our shared service team with HRIS administration in Success Factors. Your key responsibilities ...
... resources, working on specialist projects, and acting as a member of a professional development or service planning group * Identify and act on your learning needs to participate continuously in ...