As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Head of Operations - Regulated Financial Services To be based Yorkshire or North East, hybrid working available. Salary of £60,000 to £100,000 per annum, depending on experience. Attractive ...
CKB Recruitment are currently representing a highly successful Wealth Planning practice who now seek to appoint an experienced Financial Planner to work alongside their existing team. This role sits ...
Conducting meticulous budgeting and financial planning. * Ensuring adherence to company financial policies and procedures. * Identifying and navigating financial risks and opportunities. * Generating ...
Financial Planning Location: Stockton on Tees Salary: £50,000 Job Reference: 8983 Job Description: Financial Adviser Recruit UK are working on an excellent opportunity for a financial adviser to ...
You'll be level 4 qualified (or close to) in financial planning and have a good track record. You'll also live "on patch" (see postcodes above) and be happy travelling.----- Ready to shake hands ...
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I am recruiting an experienced Paraplanner to join the team at Mercury Wealth Management, an independent Accredited and Chartered Financial Planning firm based in Stockton-on-Tees (TS18). This is a ...
... financial planning. This role is an employed position with a basic salary to £55,000, bonus and ... benefits.
Proficient in financial planning, cost control, and accounts payable processes * Exceptional communication and interpersonal skills * Ability to work under pressure and meet tight deadlines If you ...
Experience in financial planning, analysis, modelling and management accounting * The ability to present financial information to a non-financial audience * Strong organisational and multitasking ...
... Financial Planning (or equivalent) Know someone who the above job would be a perfect fit for? REFER THEM ...and receive £250 when they start in their new role!
Financial Planning Support * Cycle to work scheme * Free parking * Enhanced Maternity * Enhanced Paternity * Substantial Employee Discount * Employee Assistance Programme * Mental Health Support MKM ...
Working closely with service managers, provide regular financial monitoring, undertake budget and financial planning work and support the managers in grant claim submissions. Hybrid working - mainly ...
Working closely with service managers, provide regular financial monitoring, undertake budget and financial planning work and support the managers in grant claim submissions. * Working with minimum ...
Strong financial planning, organization, understanding of risk, multitasking, problem-solving, and excellent communication
Significant finance transformation experience, having played a significant role in several general ledger (and/or ERP) implementations * Specific experience of MS Dynamics 365 implementation for a ...
Significant finance transformation experience, having played a significant role in several general ledger (and/or ERP) implementations, must have specific experience of MS Dynamics 365 implementation ...
Working alongside other senior members of the finance team to deliver the annual budgeting and planning cycle, liaising with budget holders across the organisation and compiling information and ...
... Financial targets. DELIVERABLES: * of a portfolio of quality renewable energy sites which are located out with significant technical constraints and with good planning prospects * of prospect and ...
The business is a privately owned regulated financial services provider, offering a highly tailored service to consumers planning to achieve their long-term financial goals. Based in Teesside, the ...
Aids managerial planning and commercial decision-making tasks by providing appropriate financial information and undertaking related accounts administration. Key Duties: * Preparation of monthly ...
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