Program Manager
4 days ago
Shaw
The Flex Project Analyst will be responsible for maintaining, improving, and expanding the Salesforce.com contract management system to support smooth operations for Flex deals. He/She will oversee system enhancements while troubleshooting issues to minimize disruptions for the sales and Flex teams. Additionally, he/she will lead system upgrades (prioritization, roll-out), collaborate with cross-functional teams on functionality improvements, prepare URS, test scripts, and manage UAT. He/She provides user training on new functionalities implemented. This role requires strong analytical skills, technical expertise in Salesforce.com, and the ability to manage multiple projects in a fast-paced environment. • Provide system and process improvements to enhance efficiency and user experience, including reviewing workflows, updating documentation, and ensuring proper testing before implementation., • Identify and resolve system-related challenges that could impact business performance, such as improving data accuracy., • Support the sales team by troubleshooting system issues and ensuring disruptions and obstacles in daily operations are removed., • Lead the setup and integration of new features and process improvements within the Salesforce.com contract management system, ensuring smooth implementation and alignment with business needs., • Prepare URS, test scripts, UAT., • Work closely with IT, Sales, and business teams to introduce enhancements that improve contract tracking, approval workflows, and reporting capabilities., • Act as a key contact for stakeholders to ensure that system improvements and expansions align with company policies, system capabilities, and compliance requirements., • Oversee the testing, validation, and rollout of system upgrades and new functionalities within Salesforce.com to enhance contract management efficiency., • Provide training and support to internal teams to ensure they can effectively use new tools and system features., • Assist in risk management and contingency planning for system rollouts, ensuring any potential challenges are identified and addressed before implementation., • Strong problem-solving, critical thinking, and analytical skills., • Proficiency in contract management., • Proficiency in MS Office, Oracle, Salesforce.com, CPQ, PowerBi is a plus., • Experience in data analysis and business intelligence tools., • Ability to manage multiple projects, stakeholders, and competing deadlines effectively in a global, fast-paced environment., • Strong communication and interpersonal skills, with the ability to engage cross-functional teams and business leaders., • Familiarity with European finance regulations., • Project management certification (Prince II, PMP) is a plus. #J-18808-Ljbffr