Reservations and Groups Agent [20 hours]
12 days ago
London
The BoTree has the prestigious title of Conde Nast Best New Hotel 2025. Nestled between Marylebone and Mayfair, our luxury hotel boasts 199 stunning guest rooms, including 29 suites, the renowned LAVO restaurant, two unique bars, an exclusive nightlife event space, a private screening room, and a wellness centre. At The BoTree, our values of Truth, Love, and Compassion guide our every decision, creating an environment where our colleagues, guests, and communities can thrive. We are seeking an exceptional Reservations and Groups Agent to join our talented onsite team. Our Reservations and Groups Agent key responsibilities: What were Looking for in our Reservations and Groups Agent: • Handle all individual enquiries promptly and professionally, ensuring accuracy and attention to detail in line with brand standards., • Maintain up-to-date records of all reservations in the system, ensuring data accuracy for occupancy forecasts and revenue reporting., • Liaise with Sales, Front Office, and Revenue teams to coordinate availability, rates, and group requirements., • Prepare and send booking confirmations, pro-forma invoices, and deposit schedules, ensuring clarity and accuracy., • Monitor payment schedules and follow up on deposits and final balances in line with the hotels policies., • Assist with compiling group itineraries and liaise with relevant departm...