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The Company: • PE-backed Regulatory Technology business approaching £45M ARR, with ambitious plans to reach £100M ARR by 2030., • Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance., • A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services., • Significant investment into the customer technology stack, including Salesforce, Gong and Hook, creating a genuinely data-driven Customer Success function., • A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates, leading two Customer Success Managers whilst remaining a highly visible, customer-facing leader. You'll be just as comfortable coaching your team as you are stepping into executive customer conversations, driving adoption, challenging stakeholders and influencing commercial outcomes across a £4-5M ARR portfolio of almost 1,000 customers. This isn't a role for someone who wants to manage from behind a dashboard. They're looking for someone with the credibility and gravitas to become the senior Customer Success voice in the room when it matters most, leading strategic customer conversations, supporting complex accounts and setting the standard for commercial Customer Success. What You'll Be Doing: • Leading, coaching and developing two Customer Success Managers., • Owning the strategy, health and performance of a scaled customer portfolio worth approximately £4-5M ARR., • Delivering executive customer meetings, webinars and strategic business reviews., • Partnering closely with Account Management to maximise customer retention and renewal success., • Using customer health, engagement and product usage data to proactively identify risk and opportunity., • Working alongside Customer Marketing, Digital CS and Data & Analytics to continually improve the scaled customer journey., • Acting as the senior escalation point for complex customer situations, leading by example through your own customer interactions. About You: You'll bring: • Experience leading Customer Success teams within a SaaS environment., • A proven track record managing scaled or high-volume customer portfolios., • A commercial mindset, understanding that Customer Success exists to deliver customer outcomes that protect and grow revenue., • The confidence and credibility to influence senior stakeholders and challenge customers constructively when required., • A data-led approach, using customer health, engagement and product adoption to prioritise activity., • A coaching mentality, developing those around you whilst setting the standard through your own customer interactions. Most importantly... You understand that Customer Success isn't about keeping customers happy. It's about understanding why customers invested in your platform, aligning around the outcomes they're trying to achieve and ensuring those outcomes are realised. You'll be comfortable having difficult conversations, influencing senior stakeholders and acting as the commercial partner who keeps customer value, adoption and retention firmly aligned. #J-18808-Ljbffr

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That's how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies. Some highlights of our success: $470M+ Annual Recurring Revenue with AI products surpassing $38M+ Dollar-based net revenue retention of 104%, as of December 31, 2025 Large deals growing 74% YoY Semrush named a Leader in The Forrester Wave™: Search Engine Optimization Solutions, Q3 2025 Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others Shared ambition makes a bigger impact. That's why at Semrush, progress is a partnership: You push us forward, we push you further—and we all move as one. Are you ready to be part of this journey? About the opportunity The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers. Joining the Sales team also means: Fast forward and continuous career growth: the highest rate of promotions within the organization A team spread across 40+ locations around the globe Offline and online bootcamps as part of our onboarding process President's club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination Quota attainment has been recognized as higher than market average, according to RepVue Uncapped commissions About your future tasks Strategic Transformation: Articulate the strategic shift from traditional SEO to AI-driven visibility (GEO/AIO) to C-Level executives (CMO, VP of Digital). Technical Validation: Take ownership of technical solution validation, including deep-dive discovery, proof of concepts (POCs), and objection handling. Storytelling: Map complex technical problems to business solutions, telling a compelling story that lands with executive buyers. Co-Pilot Selling: Rapidly ramp to co-prime opportunities with Account Executives, acting as a "force multiplier" in the sales cycle. Ecosystem Integration: Demonstrate how Semrush data integrates into broader Digital Experience stacks (e.g., Adobe, Salesforce, Enterprise CMS). Competitive Displacement: Aggressively position Semrush against legacy SEO platforms (e.g., BrightEdge, Conductor) and data products (e.g., SimilarWeb) using superior UI and automation capabilities. Feedback Loop: Collaborate with Product teams to translate enterprise client feedback into product enhancements, specifically regarding API and data integration. About you Strategic Transformation: Articulate the strategic shift from traditional SEO to AI-driven visibility (GEO/AIO) to C-Level executives (CMO, VP of Digital). Technical Validation: Take ownership of technical solution validation, including deep-dive discovery, proof of concepts (POCs), and objection handling. Storytelling: Map complex technical problems to business solutions, telling a compelling story that lands with executive buyers. Co-Pilot Selling: Rapidly ramp to co-prime opportunities with Account Executives, acting as a "force multiplier" in the sales cycle. Ecosystem Integration: Demonstrate how Semrush data integrates into broader Digital Experience stacks (e.g., Adobe, Salesforce, Enterprise CMS). Competitive Displacement: Aggressively position Semrush against legacy SEO platforms (e.g., BrightEdge, Conductor) and data products (e.g., SimilarWeb) using superior UI and automation capabilities. Feedback Loop: Collaborate with Product teams to translate enterprise client feedback into product enhancements, specifically regarding API and data integration. Language Requirements - Spanish, French, English About the perks Strong product-market fit recognized by RepVue High earning potential with clear quota attainment visibility Employee Support Program Loss of family member financial aid Employee Resource Groups Hobby & team building budget allowance A little more about the company Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry's most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia. We've built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day. About our Diversity, Equity, and Inclusion commitments Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don't 100% match all requirements, don't be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. We don't just lead the market—we are busy creating a world where Semrush is an unfair advantage for every marketer. Join us! JBRP1_UKTJ

Recruit4staff are representing an established precision engineering and manufacturing business in their search for a Sales Administrator to work in Deeside Job Details: Pay: £32,000 - £36,000 per annum Hours of Work: Monday - Thursday, 08:00 - 16:30; Friday, 08:00 - 15:30 (flexibility required given the nature of the role) Duration: Permanent Benefits: Standard pension and 26 days' holiday plus bank holidays Job Role: As the Sales Administrator, you will act as the main day-to-day contact for customers, managing enquiries, processing orders and maintaining accurate customer and pricing information within Salesforce. You will resolve queries, complaints, shortages and delivery discrepancies while supporting account management activities and identifying opportunities to improve customer service. The Sales Administrator will also work closely with the finance team to maintain sales dashboards, produce reports and provide customers with regular updates. Essential Skills, Experience, or Qualifications: Previous experience within a similar Sales Administrator or customer support role Customer-focused and proactive, with the ability to take ownership of enquiries through to resolution Positive attitude with good problem-solving skills and a commitment to delivering a high standard of customer service Flexible approach to working hours, as occasional out-of-hours support may be required for customers operating across different time zones Advantageous Skills, Experience, or Qualifications Previous Salesforce experience would be advantageous for the Sales Administrator Calm under pressure with the ability to remain professional when handling urgent requests or customer concerns Reliable and organised, with the ability to follow tasks through to completion Team-oriented with a flexible approach to supporting colleagues and wider business requirements Commutable From: Deeside, Flint, Chester, Ellesmere Port, Wrexham, Wirral and Birkenhead This Sales Administrator opportunity would suit someone with experience in customer care, account management or end-to-end customer account support who enjoys working within a fast-paced, customer-focused environment. Similar Job Titles: Customer Care, Account Manager, Customer End-to-End Account Support For further information about this Sales Administrator position and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business