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As an established Summit Salesforce Partner based in Leeds, with a strong presence across the UK, partnering with world-class technology providers, we can provide great opportunities for people to develop and grow their career. The successful candidate will be responsible for leading the high-quality delivery of Marketing Cloud solutions for our customers. You will guide cross-functional teams to deliver successful project outcomes through effective planning, risk management, and a commitment to delivery excellence. This role is the critical link between our customers and our delivery teams, ensuring work is delivered to a high standard, within specification, on time and within budget, while helping create long-term services and ongoing value for our Salesforce customers. As part of our Summit level Salesforce team, you will deliver best in class Salesforce solutions by leading on the design and delivery of Marketing Cloud implementations, integrations and optimisation projects across a range of customers and sectors. • Lead the high-quality delivery of Marketing Cloud solutions., • Guide cross-functional teams to deliver successful project outcomes., • Ensure work is delivered to a high standard, within specification, on time and within budget., • Create long-term services and ongoing value for Salesforce customers., • Design and deliver Marketing Cloud implementations, integrations, and optimisation projects., • At least 4 years’ experience performing in a Senior Salesforce Consultant or Senior Marketing Cloud Consultant role., • Strong Marketing Cloud experience, supported by appropriate Salesforce certifications., • Hands‑on experience with Salesforce Marketing Cloud products such as Journey Builder, Email Studio, Personalisation (Interaction Studio), Intelligence and Data Cloud., • The ability to ensure that Marketing Cloud solutions are architecturally sound, well designed, a good technical fit and of the required quality., • Experience with Marketing Cloud integrations, data models, segmentation, personalisation and customer journey orchestration., • Effective people and mentoring skills with the confidence to lead a team of skilled developers/consultants., • Excellent verbal and written communication skills, with the ability to engage technical and non‑technical stakeholders., • Experience and capacity to understand and contribute to the technical solution, including integration patterns, APIs and data flows., • An evidenced track record of delivering large‑scale Salesforce Marketing Cloud projects and services., • Excellent organisational skills with meticulous attention to detail., • Strong analytical skills with a passion for complex problem solving., • A resourceful and professional curiosity, with a drive to find appropriate solutions., • Experience and knowledge of AWS as well as Jira and Confluence tools would be advantageous., • Experience and knowledge of AWS as well as Jira and Confluence tools would be advantageous. In return we will guarantee a welcoming, inclusive, and supportive culture working on exciting and progressive projects alongside one of the best packages in the industry including market leading salary, healthcare, pension, flexible working options and a personalized development plan to match your ability and ambition, ensuring your personal and professional growth is in line with our commercial development. We are committed to diversity and inclusivity. • Excellent market leading salary., • A benefit package including life assurance, pension and healthcare., • A generous holiday allowance, including a day off on your birthday., • A flexible working policy., • An inclusive, supportive and welcoming culture., • Challenging projects at the forefront of developing technologies., • A personalised development plan, including supported professional certifications. #J-18808-Ljbffr

The Company: • PE-backed Regulatory Technology business approaching £45M ARR, with ambitious plans to reach £100M ARR by 2030., • Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance., • A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services., • Significant investment into the customer technology stack, including Salesforce, Gong and Hook, creating a genuinely data-driven Customer Success function., • A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates, leading two Customer Success Managers whilst remaining a highly visible, customer-facing leader. You'll be just as comfortable coaching your team as you are stepping into executive customer conversations, driving adoption, challenging stakeholders and influencing commercial outcomes across a £4-5M ARR portfolio of almost 1,000 customers. This isn't a role for someone who wants to manage from behind a dashboard. They're looking for someone with the credibility and gravitas to become the senior Customer Success voice in the room when it matters most, leading strategic customer conversations, supporting complex accounts and setting the standard for commercial Customer Success. What You'll Be Doing: • Leading, coaching and developing two Customer Success Managers., • Owning the strategy, health and performance of a scaled customer portfolio worth approximately £4-5M ARR., • Delivering executive customer meetings, webinars and strategic business reviews., • Partnering closely with Account Management to maximise customer retention and renewal success., • Using customer health, engagement and product usage data to proactively identify risk and opportunity., • Working alongside Customer Marketing, Digital CS and Data & Analytics to continually improve the scaled customer journey., • Acting as the senior escalation point for complex customer situations, leading by example through your own customer interactions. About You: You'll bring: • Experience leading Customer Success teams within a SaaS environment., • A proven track record managing scaled or high-volume customer portfolios., • A commercial mindset, understanding that Customer Success exists to deliver customer outcomes that protect and grow revenue., • The confidence and credibility to influence senior stakeholders and challenge customers constructively when required., • A data-led approach, using customer health, engagement and product adoption to prioritise activity., • A coaching mentality, developing those around you whilst setting the standard through your own customer interactions. Most importantly... You understand that Customer Success isn't about keeping customers happy. It's about understanding why customers invested in your platform, aligning around the outcomes they're trying to achieve and ensuring those outcomes are realised. You'll be comfortable having difficult conversations, influencing senior stakeholders and acting as the commercial partner who keeps customer value, adoption and retention firmly aligned. #J-18808-Ljbffr

With 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster. Unily is a five-time Leader in Employee Experience, recognized as a Leader in the 2025 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2025. This analyst leadership is reinforced by strong customer validation, including G2 Crowd Leader recognition for exceptional usability and enterprise-grade performance. Unily also holds the prestigious ClearBox "Intranet Choices 2025" award. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr. CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr. CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. • Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business, • Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success, • Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements, • Use analytics data and other measurement tools to understand where usage of the product can be approved and work with customers to implement change, • Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements., • Recognize, address, and escape customer needs/issues cross-departmentally to ensure a quick resolution, • Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal, • Prepare and educate customers on new features and releases and support in the implementation of these., • Maintain a deep understanding of the product, keeping up to date as it continuously evolves., • 7+ years experience in a Customer Success Management, Account Management or Partnership Management role, • Experience in managing a portfolio of $2M plus ARR, • Experience in managing large multinational organizations with 15,000 plus employees, • Experience working in a SaaS environment, • Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle, • Experience in using customer success tools such as Planhat, Salesforce, Gong, Microsoft office and Miro, • Experience within a fast paced, dynamic and entrepreneurial company, • Excellent attention to detail., • Solution driven, • Ability to work independently and as part of a team., • Must be organized and able to prioritize, multi-task, work under pressure, and work to deadlines., • Proactive, motivated, calm and show initiative., • Professional fluency in German and/or French is required, with the ability to communicate effectively in both written and spoken formats. Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. In addition to a generous base salary and commission plan, here are some things we think you will love: We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. • 25 days holiday plus an extra paid day off to enjoy your birthday, • Vitality life cover (for health, sight, hearing and dental), • Aviva pension (via a salary sacrifice scheme), • life assurance, • income protection, • and so many more We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here. #J-18808-Ljbffr

Summit is seeking a Senior Salesforce Consultant to lead Marketing Cloud deliveries for a range of clients. You will guide cross‑functional teams, ensure work meets specs, is delivered on time and within budget, and develop long‑term value for Salesforce customers. With 4+ years in a Senior Salesforce/Marketing Cloud role and Salesforce certifications, you’ll oversee design, integrations and optimisations, mentoring a skilled team and communicating effectively with stakeholders. #J-18808-Ljbffr

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That's how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies. Some highlights of our success: $470M+ Annual Recurring Revenue with AI products surpassing $38M+ Dollar-based net revenue retention of 104%, as of December 31, 2025 Large deals growing 74% YoY Semrush named a Leader in The Forrester Wave™: Search Engine Optimization Solutions, Q3 2025 Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others Shared ambition makes a bigger impact. That's why at Semrush, progress is a partnership: You push us forward, we push you further—and we all move as one. Are you ready to be part of this journey? About the opportunity The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers. Joining the Sales team also means: Fast forward and continuous career growth: the highest rate of promotions within the organization A team spread across 40+ locations around the globe Offline and online bootcamps as part of our onboarding process President's club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination Quota attainment has been recognized as higher than market average, according to RepVue Uncapped commissions About your future tasks Strategic Transformation: Articulate the strategic shift from traditional SEO to AI-driven visibility (GEO/AIO) to C-Level executives (CMO, VP of Digital). Technical Validation: Take ownership of technical solution validation, including deep-dive discovery, proof of concepts (POCs), and objection handling. Storytelling: Map complex technical problems to business solutions, telling a compelling story that lands with executive buyers. Co-Pilot Selling: Rapidly ramp to co-prime opportunities with Account Executives, acting as a "force multiplier" in the sales cycle. Ecosystem Integration: Demonstrate how Semrush data integrates into broader Digital Experience stacks (e.g., Adobe, Salesforce, Enterprise CMS). Competitive Displacement: Aggressively position Semrush against legacy SEO platforms (e.g., BrightEdge, Conductor) and data products (e.g., SimilarWeb) using superior UI and automation capabilities. Feedback Loop: Collaborate with Product teams to translate enterprise client feedback into product enhancements, specifically regarding API and data integration. About you Strategic Transformation: Articulate the strategic shift from traditional SEO to AI-driven visibility (GEO/AIO) to C-Level executives (CMO, VP of Digital). Technical Validation: Take ownership of technical solution validation, including deep-dive discovery, proof of concepts (POCs), and objection handling. Storytelling: Map complex technical problems to business solutions, telling a compelling story that lands with executive buyers. Co-Pilot Selling: Rapidly ramp to co-prime opportunities with Account Executives, acting as a "force multiplier" in the sales cycle. Ecosystem Integration: Demonstrate how Semrush data integrates into broader Digital Experience stacks (e.g., Adobe, Salesforce, Enterprise CMS). Competitive Displacement: Aggressively position Semrush against legacy SEO platforms (e.g., BrightEdge, Conductor) and data products (e.g., SimilarWeb) using superior UI and automation capabilities. Feedback Loop: Collaborate with Product teams to translate enterprise client feedback into product enhancements, specifically regarding API and data integration. Language Requirements - Spanish, French, English About the perks Strong product-market fit recognized by RepVue High earning potential with clear quota attainment visibility Employee Support Program Loss of family member financial aid Employee Resource Groups Hobby & team building budget allowance A little more about the company Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry's most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia. We've built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day. About our Diversity, Equity, and Inclusion commitments Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don't 100% match all requirements, don't be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. We don't just lead the market—we are busy creating a world where Semrush is an unfair advantage for every marketer. Join us! JBRP1_UKTJ