Executive Assistant
7 days ago
Manchester
Executive Assistant Job Title: Executive Assistant (Complaints & Resolution)Contract: Permanent Salary: £36,999 per year Hours: Full-time, 37 hours per week Location: Fully Remote (UK) We are seeking a highly organised and detail‑focused Executive Assistant (Complaints & Resolution) to join a growing regulatory and professional standards environment. This role is central to ensuring that complaints and disciplinary processes are handled with fairness, accuracy and professionalism.Working as part of a specialist Complaints Team, you will support panels, legal assessors and managers throughout the full lifecycle of disciplinary cases. Key Responsibilities • Act as minute‑taker for panels and disciplinary hearings (virtual and occasional in‑person), producing accurate, clear and impartial records of proceedings., • Draft outcome letters and decisions based on panel findings, ensuring legal and procedural accuracy., • Record case outcomes and decisions within internal systems, supporting reporting and publication requirements., • Assist in developing and improving procedural templates to support clarity and consistency., • Provide legal, procedural and administrative support to the Complaints Team, including legal assessors, managers, presenting officers and panel members., • Coordinate paperwork, case files and documentation throughout the complaints process., • Apply professional standards, codes of conduct and disciplinary procedures consistently., • Support continuous improvement by identifying opportunities to enhance efficiency, accessibility and fairness., • Protect the independence and integrity of the complaints and disciplinary function.What We are Looking For, • Extensive experience as an executive assistant/ legal secretary or Legal training (LLB, GDL, LPC, SQE, CILEX), • Experience supporting regulatory, disciplinary, tribunal or court processes, • Experience working with professional regulators or accredited registers, • Experience in psychotherapy, counselling or mental health settings, • Strong minute‑taking skills and the ability to produce accurate and reliable records., • Excellent written communication skills with meticulous attention to detail., • High level of organisation and confidence in handling sensitive and confidential information. 4772832