Senior Sales Support
1 month ago
Coleshill
Senior Sales Support Coleshill, Birmingham Full time – 9 am – 5 pm (Monday – Friday) – On site Salary £30,000 per annum + Commission JOB PURPOSE To provide senior sales support to the Account Directors and Account Managers. JOB RESPONSIBILITIES • Take new enquiries and quote on various finance packages, understanding the different finance products, • Package proposals to send to funders and follow up as necessary with an understanding of funder criteria and rates, • Provide additional information to bank/lenders as required, • Handle customer queries, working through differences to come to a positive customer outcome; using a variety of styles to negotiate appropriately, • Support the Account Managers/Directors with any marketing initiatives to generate new business eg mail shots, customer calls, dealer visits, etc as and when required, • Ensure all systems are updated accurately and in a timely manner, • Manage dealer accounts, • Maintain and develop existing dealer relationships in order to secure new and future revenue, • Keep dealers, funders and customers fully updated during the sales process, • Handle customer details in line with GDPR, • Work closely with the New Business Support team, • Work collaboratively with the accounts and underwriting departments to ensure correct processes are adhered to, • Report on current business volumes to ensure monthly targets are met, • When required, run reports for the Operations Director and sales team, ensuring all the data is accurate, • Provide support across all sales teams to assist with cover during periods of heavy workload or, • Keep up to date with compliance regulation updates including any changes within your role SKILLS/EXPERIENCE • Customer Services experience within the Finance/Banking/Financial Services Industries, • Confident communicator, happy to speak to people over the phone and communicate via email, • A positive attitude and able to work on own initiative, • Excellent planning & organisation skills, • Passionate and a good team player, • Strong sales focus and motivated to achieve targets, • Good business sense and an understanding of market principles, • Ability to build effective relationships internally and externally