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We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified – preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: _ Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing _ #LI

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified – preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: _ Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing _ #LI

We have an exciting opportunity for a Senior Working Capital Assistant to join our Finance team, based in A&O Shearman’s Belfast Office. Finance team – Belfast The Belfast Finance department provides services to the A&O Shearman network of offices covering management and financial accounting & reporting, revenue control, credit control, accounts payable and tax. Main offices currently served are London, Belfast, US, South Africa, Dubai, Israel, France, Luxembourg, Belgium, Netherlands and Germany. There is a strong client service ethic, and we work to Service Level Agreements, targets and deadlines to deliver in line with client expectations. What you will do As a Senior Working CapitalAssistant in the Working Capital Team, you will ensure the timely and accurate processing of financial transactions across collections, reporting and cash allocations. You will support your Working Capital Specialist and Team Lead in the delivery of both Revenue activity as well as the timely collection of cash, and ensure adherence to best practice by completing all necessary working capital tasks and reporting accurately and in a timely manner. You will support the Team Lead and Working Capital Specialist as they focus on identifying & implementing continuous improvements, including involvement in ad hoc projects as and when required. You will also support at month end close including month end overtime support. The hours of work for this role will be Monday to Friday 9am – 5.30pm. What you will have • Team player who works well with others and enjoys working towards a common goal., • Good communication skills, with the ability to listen and understand issues from all perspectives and to value other opinions., • Able to multi task to meet targets and tight deadlines., • Excellent attention to detail and high level of accuracy., • Previous experience in an administrative or office role is essential., • Previous experience in a finance role is desirable but not essential.What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: _ Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing _. #LI

We have an exciting new opportunity for a Senior Pitch Assistant to join our Marketing team, based in the A&O Shearman Belfast office. Core Pitch team - Belfast The Core Pitch Team (CPT) sits within the Global Business Development, Marketing & Communications function. Our business development, marketing and communication teams contribute to the setting and achievement of the firm's business objectives, which includes supporting our partners and associates in their pursuit of becoming our clients' trusted advisers, building and maintaining long-lasting, deep institutional client relationships, winning new clients, increasing the visibility of the firm globally, and positioning the firm as the thought leader and most advanced law firm among the global elite law firms. The function works as one team across the globe with very close collaboration between the central teams and professionals supporting offices, practice groups, sectors and clients. What you will do We are looking for an enthusiastic and proactive Senior Pitch Assistant to support our CPT and contribute to the delivery of high‑quality pitch materials. In this role, you will help coordinate and prepare client-focused proposals and credential statements, ensuring they are accurate, well‑presented, and completed within agreed deadlines. You will play an important supporting role in the pitch process, working closely with colleagues to maintain high standards and enable the team to secure new business opportunities. As a Senior Pitch Assistant, you will work closely with the CPT providing day-to-day support for all pitch related activities. This will include: Support the production of proposals, pitch presentations and credential statements, ensuring they meet A&O Shearman quality standards. Work collaboratively with colleagues to help produce clear, accurate and well‑presented content. Support the development of key messages and client‑focused value propositions by contributing background research and assisting with content refinement. Proofread, format and refine pitch materials to ensure accuracy, consistency and high‑quality presentation. Build a working knowledge of key practice areas to support pitch content effectively. Become proficient in the firm’s pitch technology platforms and support their use across the team. Maintain and update pitch tools, guides and content libraries in collaboration with the CPT and Marketing Solutions Team (MST). Provide wider administrative and drafting support to the team as required. What you will have Experience of working in a similar role in a professional services environment (law firm or other professional services provider is preferred) Proficiency with Microsoft Office tools (Word, Excel and PowerPoint) High attention to detail as well as excellent writing, editing and proofreading skills Ability to work well as part of a team, multi task (especially urgent requests) and work well under pressure (while adhering to deadlines) Well organised, flexible and proactive nature Strong time management skills Sense of responsibility, accuracy and confidentiality A hunger to learn and take on all tasks that will aid in the learning including keeping up to date with legal and commercial developments relevant to the product areas and sectors Strong client focus Sophisticated communication skills and interpersonal skills What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, allowing our people to work from home up to 40% of their working time. We do, however, remain committed to working together in person for the remaining 60% of time so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing _. #LI

We have an exciting opportunity for a Senior Working Capital Assistant to join our Finance team, based in A&O Shearman’s Belfast Office. Finance team – Belfast The Belfast Finance department provides services to the A&O Shearman network of offices covering management and financial accounting & reporting, revenue control, credit control, accounts payable and tax. Main offices currently served are London, Belfast, US, South Africa, Dubai, Israel, France, Luxembourg, Belgium, Netherlands and Germany. There is a strong client service ethic, and we work to Service Level Agreements, targets and deadlines to deliver in line with client expectations. What you will do As a Senior Working CapitalAssistant in the Working Capital Team, you will ensure the timely and accurate processing of financial transactions across collections, reporting and cash allocations. You will support your Working Capital Specialist and Team Lead in the delivery of both Revenue activity as well as the timely collection of cash, and ensure adherence to best practice by completing all necessary working capital tasks and reporting accurately and in a timely manner. You will support the Team Lead and Working Capital Specialist as they focus on identifying & implementing continuous improvements, including involvement in ad hoc projects as and when required. You will also support at month end close including month end overtime support. The hours of work for this role will be Monday to Friday 9am – 5.30pm. What you will have • Team player who works well with others and enjoys working towards a common goal., • Good communication skills, with the ability to listen and understand issues from all perspectives and to value other opinions., • Able to multi task to meet targets and tight deadlines., • Excellent attention to detail and high level of accuracy., • Previous experience in an administrative or office role is essential., • Previous experience in a finance role is desirable but not essential.What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: _ Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing _. #LI

We have an exciting opportunity for a Senior Working Capital Assistant to join our Finance team, based in A&O Shearman’s Belfast Office. Finance team – Belfast The Belfast Finance department provides services to the A&O Shearman network of offices covering management and financial accounting & reporting, revenue control, credit control, accounts payable and tax. Main offices currently served are London, Belfast, US, South Africa, Dubai, Israel, France, Luxembourg, Belgium, Netherlands and Germany. There is a strong client service ethic, and we work to Service Level Agreements, targets and deadlines to deliver in line with client expectations. What you will do As a Senior Working CapitalAssistant in the Working Capital Team, you will ensure the timely and accurate processing of financial transactions across collections, reporting and cash allocations. You will support your Working Capital Specialist and Team Lead in the delivery of both Revenue activity as well as the timely collection of cash, and ensure adherence to best practice by completing all necessary working capital tasks and reporting accurately and in a timely manner. You will support the Team Lead and Working Capital Specialist as they focus on identifying & implementing continuous improvements, including involvement in ad hoc projects as and when required. You will also support at month end close including month end overtime support. The hours of work for this role will be Monday to Friday 9am – 5.30pm. What you will have • Team player who works well with others and enjoys working towards a common goal., • Good communication skills, with the ability to listen and understand issues from all perspectives and to value other opinions., • Able to multi task to meet targets and tight deadlines., • Excellent attention to detail and high level of accuracy., • Previous experience in an administrative or office role is essential., • Previous experience in a finance role is desirable but not essential.What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: _ Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing _. #LI