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About Us DaVita UK delivers life-saving kidney care to over 2,000 patients across England & Wales. DaVita UK is one of the 14 countries which form DaVita International focusing on transforming care and improving quality of life for people receiving dialysis treatment globally. When you join the DaVita Village, you're joining a winning team with Community First, Company Second culture. We are proud to be an independent, nurse-led provider, working in partnership with the NHS to deliver the highest standards of care using cutting-edge technology in welcoming, modern environments. Role Overview The Systems & Application Support Specialist is responsible for delivering high-quality first and second-line support across DaVita UK, with a strong focus on the organisation’s clinical and healthcare applications alongside standard business applications and core IT infrastructure. This role supports end users with technical issues, application troubleshooting, onboarding/outboarding processes, and ongoing improvements to system performance and reliability. The Specialist will work closely with the IT Manager and an external IT support partner to ensure seamless support operations, effective ticket handling, and alignment with enterprise IT standards. A key aspect of the role is the management and optimisation of DaVita UK’s application stack, including EMR platforms, healthcare-specific tools, SSO integrations, and associated workflows. The Specialist will also contribute to IT projects, cybersecurity initiatives, and continuous improvement activities across the organisation. Key Responsibilities End-User Support • Provide first and second-line support for all internal users across hardware, software, EMR platforms, and healthcare applications., • Monitor, triage, and coordinate support tickets with the external IT partner to ensure timely resolution in line with SLAs., • Escalate issues as needed to minimise operational disruption and maintain business continuity., • Deliver a high standard of customer service across all interactions. Application & System Support • Provide technical support for EMR systems, clinical applications, and business software., • Troubleshoot application issues, identify root causes, and implement corrective measures., • Perform routine maintenance, updates, and configurations across systems and applications., • Monitor system performance and proactively address emerging issues. User Onboarding, Offboarding & Induction • Manage user account creation, modification, and deactivation across systems, applications, and SSO environments., • Prepare and configure user devices, application access, and network permissions., • Conduct IT inductions for new employees, ensuring understanding of essential tools and security protocols., • Complete exit procedures ensuring secure access removal and compliance with data policies. IT Training & User Enablement • Deliver basic IT training to improve user independence with applications and systems., • Provide one-to-one or group training sessions for new systems or software rollouts., • Create user guides or reference materials where required. Collaboration with IT Manager & External IT Partner • Align support priorities, processes, and improvement initiatives with the IT Manager., • Serve as the primary contact for escalations and application-related inquiries with the external IT provider., • Assist in implementing new technologies, ensuring alignment with security, compliance, and operational standards. Participation in IT & Application Projects • Support the planning, execution, and delivery of IT and application-related projects, including EMR enhancements, integrations, and migrations., • Assist with evaluating new technologies, application solutions, or feature updates., • Work cross-functionally to ensure project outcomes meet organisational needs. Data Privacy, Security & Continuous Improvement • Maintain and enforce data protection, security practices, and access controls across all systems., • Participate in security audits, assessments, and improvement initiatives., • Support backup, recovery, and business continuity processes., • Help refine IT processes and documentation to drive efficiency and consistency. Cybersecurity & Compliance • Support cybersecurity initiatives, especially those relating to application access, SSO, MFA, and EMR data protection., • Assist with maintaining Cyber Essentials certification., • Coordinate with internal and external partners on vulnerability remediation and penetration testing activities. Alignment with Enterprise Standards • Ensure all systems, applications, and support activities align with DaVita corporate IT policies and standards., • Collaborate with global teams to implement enterprise-wide updates, security measures, and application integrations. Inventory & Asset Management • Maintain accurate records of IT assets, including hardware, software licenses, and application accounts., • Support procurement processes for new hardware, software, or subscriptions. Required Qualifications • Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience., • 4+ years’ experience in IT support or application support roles., • Experience supporting EMR systems or healthcare-related applications., • Proficiency in Windows, MacOS, and common enterprise software environments., • Understanding of networking fundamentals (TCP/IP, VLANs, Wi-Fi, firewalls)., • Experience with SSO technologies (e.g., Azure AD, Okta, ADFS)., • Strong analytical and troubleshooting skills., • Excellent communication skills for supporting users and collaborating with vendors., • Familiarity with user access management, onboarding and offboarding processes. Preferred Skills • Prior experience supporting clinical or healthcare information systems, including Electronic Medical Records (EMR/EHR) platforms., • Knowledge of cloud services (Azure, AWS)., • Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator Associate., • Experience working with external IT service providers., • Knowledge of Cyber Essentials frameworks and penetration testing processes. Personal Attributes • Strong customer service mindset and empathetic communication style., • Highly organised with strong time management skills., • Proactive problem solver able to anticipate and address issues early., • Commitment to data privacy, security, and compliance., • Ability to work independently and collaboratively with team members and partners., • Adaptable, resourceful, and eager to support continuous improvement. What can you expect when you join? • Competitive Salary, • Company Pension Scheme, • 35 days' paid leave per annum, including bank holidays, • Life Assurance to 3 times annual salary, • Retail discount scheme membership, • Free onsite parking, • A commitment to your training and development, • A "community first, company second" culture based on Core Values that really matter, • An exciting, collaborative and driven multinational environment, • Live our mission: To be the Provider, Partner, and Employer of Choice, • Dedication, above all, to caring for our patients and teammates

Fantastic opportunity for a detail-driven Customer Service Administrator to join an expanding business, based at their Gatwick offices.You will be responsible for building strong relationships with existing customers, processing orders, and ensuring the smooth running of customer accounts.What&rsquo

Logistics Administrator Location: Leatherhead, Surrey Salary: £28,000 per annum DOE Type: Full-time, on-site Are you someone who thrives in a fast-paced environment, enjoys being busy, and takes pride in doing things right the first time? We're searching for a proactive, detail-focused Logistics Administrator to join our client, a specialist laboratory near Leatherhead. This is a hands-on role. There isn't a day without tasks to complete and every detail matters. You'll be responsible for managing incoming and outgoing jobs, coordinating deliveries and collections, maintaining accurate records and databases, and ensuring all documentation meets the highest standard. We're looking for someone who can work efficiently under minimal supervision, stay organised when juggling multiple tasks, and spot errors before they happen. If you come from a dental or laboratory background, you'll likely feel right at home with the terminology and pace. What we need from you: Exceptional attention to detail and strong organisational skills A proactive, can-do attitude with the ability to multitask Confidence working independently while maintaining high standards Excellent communication and customer service skills Previous experience in administration or logistics (dental/lab experience a bonus) If you enjoy being busy, love a role where your work really matters, and want to be part of a close-knit, high-performing team, this could be the perfect role for you. Refer a friend and earn a retail voucher worth up to £500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. TPBN1_UKTJ

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common.We’re curious, collaborative and ready to make a tangible impact on where we work.Based in our Head Office building in Tolworth, you’ll be part of a collaborative team that thrives in the fas

Vacancy Type: PermanentLocation: HMP BarlinniePay Band: Please refer to full job description on SPS career siteSalary: £29,634 - £33,569 Closing Date: 2026-01-09Hours of Work: Please refer to full job description on SPS career siteJob Purpose:As Project Administrator, you will contribute to the s

What impact you can create at Chanel:*** Managing and coordinating sales order processing in conjunction with stock, delivering a high service level to the market and region (Canada & Ireland) ensuring commercial and marketing deadlines for stock availability and order processing, delivering fulfilm

Reporting to our Supply & Service Manager, and working as a key part of our team, you will be responsible for administrating the smooth ordering, movement, and storage of our Sales Service and Supply materials. Reports to: Supply & Service Manager. Managing and coordinating sales order processing in

Position: Support Worker – Children’s Residential Care.Location: Somerset, TA11Hourly Rate: £14- £14.Are you passionate about making a real difference in the lives of children and young people?.Are you driven to create positive outcomes for others?.Are you flexible, compassionate, and child-fo

The people we support in this service are non-verbal, so we’re looking for individuals who are patient, observant, and committed to understanding and responding to unique communication needs. Additional requirement:This service requires staff who are able and willing to drive our company veh

We are the Cambian group, one of the largest independent providers of care and education for children and young people.We believe that everybody has a personal best and we strive to show our young people their potential.An exciting opportunity has arisen in one of our children’s homes for Resident

At our Guildford Service, people come together as a community.

Excellent customer service skills and telephone manner.

Display passion for delivering excellent customer service. Customer Service Assistant - Hounslow. As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment.

Support Worker – Lifeways Group .Day shifts across Monday-Sunday, between 7am – 10pm, working alternate weekendsWaking Night shifts across Monday-Sunday, between 10pm - 7am, working alternate weekends.Are you looking for a career where you can make a real impact in your commu

Enabling people, to access information and tools, to live independently and allowing a positive response to growing service demand in a sustainable way, within the financial constraints of ECC. AccountabilitiesAssess social care needs and provide support to vulnerable adults, to enable them to live

From every day life, to changing someone's world.Support Worker – Lifeways Group.Location: CheamRequired: Driver Essential - Full UK Licence - ability to drive automatic carsShift Pattern: Monday–Sunday, working alternate weekends between 7:30am – 8:30pmSleep ins Required.Are you loo

To undertake work with the victim to effect change and deliver a service to those at high risk by assisting them to access services to support and keep them and their children safe. To work within a multi-agency team which may include attendance at MARAC where appropriate, and link victims to commun

No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. MUST actually use products and/or services, if provided.

For further information on the DBS update service please go to County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. We have therefore developed a nine-day working fortnight for ful

Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience.As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the f

Part of London + Regional Hotels,.Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

In addition to providing on-site services, the clinic also offers virtual and remote services to support patients worldwide. We are looking for someone with strong customer service skills in sales, marketing and delivery with strong accounts and administration ability. Patient Services & Communicati

With advanced facilities, modern technology and a multidisciplinary team of leading healthcare professionals, the clinic offers comprehensive services including maternity, gynaecology, pelvic health physiotherapy, menopause care and general practice - all under one roof. Provide a warm, welcoming, a

Working closely with the International Client & Project Lead, this position combines customer service, training delivery, project administration, software testing, and operational support.

Part time, 16 hours per week - flexible shifts, including weekends and sleep-ins.Our client are looking for someone to join their friendly team in Hazlemere and make a real difference every day.You will support two ladies in their own home, helping them live happy, safe, and independent lives.One la

Volunteer Receptionists/Administrators are really important and provide a warm welcome to the people coming into our services. Covering reception duties, answering the telephone and welcoming people into the service. Supporting the collection and inputting of service data.

Full time, 39 hours per week – flexible rota including split shifts, sleep-ins, waking nights and weekends.Are you ready to make a real difference every single day? As a Support Worker, you will support people with learning disabilities, autism and mental health needs to live happy, safe and i

Attend EID meetings and contribute to inclusive service delivery. Previous experience in the Probation Service or wider Criminal Justice Sector. Evidence of commitment to quality and service development.

This service is situated in Hastings town centre.

This is an opportunity to join a multi-disciplinary homelessness service delivering trauma-informed, strengths-based tenancy sustainment support to people living across Southend. Working collaboratively with landlords, local authority housing teams, health services, substance use providers and commu

Encouraging participation in activities, meetings and service development. Responding to incidents and working with emergency services when required. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

As a Bank Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us.As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and

Volunteer certificates, references and long service awards provided.

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Pastoral Support Worker - Secondary School.Are you passionate about supporting young people and helping them thrive both personally and academically? We are looking for a dedicated.This is an exciting opportunity for someone who is enthusiastic, empathetic and committed to making a positive impact o

Job Title: Customer Service Advisor. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.

Work closely with the social workers and the Leaving Care Team, local organisations, statutory services and support agencies.

The Law Firm focuses on providing high-quality services to its clients, emphasizing professionalism and customer satisfaction. The Receptionist/Legal Assistant will be responsible for handling phone calls, managing front desk reception duties, performing clerical tasks, maintaining communication wit

Location:Barnsley, South Yorkshire.HomeCareDirect is a leading national provider of personalised home care.We are dedicated to delivering safe, compassionate, and person-centred care while ensuring our staff receive high-quality training, supervision, and career development opportunities.As a valued

Our service users have varying needs, including:.

Autism Support Worker Are you looking for a rewarding role in an SEN school with modern facilities and a supportive staff team? A vibrant and newly established SEN school in Bromley is seeking an enthusiastic Autism Support Worker to join their growing team, supporting secondary-aged pupils across

Our client, a highly reputable and award-winning Motor Trade Dealership in Epsom, is seeking a dedicated Automotive Customer Service Advisor to become a key member of their dynamic Aftersales Support Team. As the Service Advisor, you will be at the forefront of the dealerships commitment to customer

We are recruiting for a permanent Customer Service Advisor to speak both German and English. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.

This service is situated in Hastings town centre.

With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition. So no pressure, but your greeting sets the standard for the service our members and guests will receive from then on in. You’ll

Are you ready to be part of something extraordinary? Join a passionate and fast-growing provider of high-quality children's residential services as aSenior Support Workerin Sunderland.

Upselling works to be completed and special offers/Service Plans Skills and Qualifications of a Service Advisor ·Must have previous experience as a Service Advisor with a customer service environment or main car dealership ·Kerridge / 1 link / Pinnacle systems knowledge or s

A new career opportunity has arisen for a Full Time, Customer Service Advisor to join our client's Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department. Customer Service Advisor Working Hours: Monday to F