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About Us DaVita UK delivers life-saving kidney care to over 2,000 patients across England & Wales. DaVita UK is one of the 14 countries which form DaVita International focusing on transforming care and improving quality of life for people receiving dialysis treatment globally. When you join the DaVita Village, you're joining a winning team with Community First, Company Second culture. We are proud to be an independent, nurse-led provider, working in partnership with the NHS to deliver the highest standards of care using cutting-edge technology in welcoming, modern environments. Role Overview The Systems & Application Support Specialist is responsible for delivering high-quality first and second-line support across DaVita UK, with a strong focus on the organisation’s clinical and healthcare applications alongside standard business applications and core IT infrastructure. This role supports end users with technical issues, application troubleshooting, onboarding/outboarding processes, and ongoing improvements to system performance and reliability. The Specialist will work closely with the IT Manager and an external IT support partner to ensure seamless support operations, effective ticket handling, and alignment with enterprise IT standards. A key aspect of the role is the management and optimisation of DaVita UK’s application stack, including EMR platforms, healthcare-specific tools, SSO integrations, and associated workflows. The Specialist will also contribute to IT projects, cybersecurity initiatives, and continuous improvement activities across the organisation. Key Responsibilities End-User Support • Provide first and second-line support for all internal users across hardware, software, EMR platforms, and healthcare applications., • Monitor, triage, and coordinate support tickets with the external IT partner to ensure timely resolution in line with SLAs., • Escalate issues as needed to minimise operational disruption and maintain business continuity., • Deliver a high standard of customer service across all interactions. Application & System Support • Provide technical support for EMR systems, clinical applications, and business software., • Troubleshoot application issues, identify root causes, and implement corrective measures., • Perform routine maintenance, updates, and configurations across systems and applications., • Monitor system performance and proactively address emerging issues. User Onboarding, Offboarding & Induction • Manage user account creation, modification, and deactivation across systems, applications, and SSO environments., • Prepare and configure user devices, application access, and network permissions., • Conduct IT inductions for new employees, ensuring understanding of essential tools and security protocols., • Complete exit procedures ensuring secure access removal and compliance with data policies. IT Training & User Enablement • Deliver basic IT training to improve user independence with applications and systems., • Provide one-to-one or group training sessions for new systems or software rollouts., • Create user guides or reference materials where required. Collaboration with IT Manager & External IT Partner • Align support priorities, processes, and improvement initiatives with the IT Manager., • Serve as the primary contact for escalations and application-related inquiries with the external IT provider., • Assist in implementing new technologies, ensuring alignment with security, compliance, and operational standards. Participation in IT & Application Projects • Support the planning, execution, and delivery of IT and application-related projects, including EMR enhancements, integrations, and migrations., • Assist with evaluating new technologies, application solutions, or feature updates., • Work cross-functionally to ensure project outcomes meet organisational needs. Data Privacy, Security & Continuous Improvement • Maintain and enforce data protection, security practices, and access controls across all systems., • Participate in security audits, assessments, and improvement initiatives., • Support backup, recovery, and business continuity processes., • Help refine IT processes and documentation to drive efficiency and consistency. Cybersecurity & Compliance • Support cybersecurity initiatives, especially those relating to application access, SSO, MFA, and EMR data protection., • Assist with maintaining Cyber Essentials certification., • Coordinate with internal and external partners on vulnerability remediation and penetration testing activities. Alignment with Enterprise Standards • Ensure all systems, applications, and support activities align with DaVita corporate IT policies and standards., • Collaborate with global teams to implement enterprise-wide updates, security measures, and application integrations. Inventory & Asset Management • Maintain accurate records of IT assets, including hardware, software licenses, and application accounts., • Support procurement processes for new hardware, software, or subscriptions. Required Qualifications • Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience., • 4+ years’ experience in IT support or application support roles., • Experience supporting EMR systems or healthcare-related applications., • Proficiency in Windows, MacOS, and common enterprise software environments., • Understanding of networking fundamentals (TCP/IP, VLANs, Wi-Fi, firewalls)., • Experience with SSO technologies (e.g., Azure AD, Okta, ADFS)., • Strong analytical and troubleshooting skills., • Excellent communication skills for supporting users and collaborating with vendors., • Familiarity with user access management, onboarding and offboarding processes. Preferred Skills • Prior experience supporting clinical or healthcare information systems, including Electronic Medical Records (EMR/EHR) platforms., • Knowledge of cloud services (Azure, AWS)., • Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator Associate., • Experience working with external IT service providers., • Knowledge of Cyber Essentials frameworks and penetration testing processes. Personal Attributes • Strong customer service mindset and empathetic communication style., • Highly organised with strong time management skills., • Proactive problem solver able to anticipate and address issues early., • Commitment to data privacy, security, and compliance., • Ability to work independently and collaboratively with team members and partners., • Adaptable, resourceful, and eager to support continuous improvement. What can you expect when you join? • Competitive Salary, • Company Pension Scheme, • 35 days' paid leave per annum, including bank holidays, • Life Assurance to 3 times annual salary, • Retail discount scheme membership, • Free onsite parking, • A commitment to your training and development, • A "community first, company second" culture based on Core Values that really matter, • An exciting, collaborative and driven multinational environment, • Live our mission: To be the Provider, Partner, and Employer of Choice, • Dedication, above all, to caring for our patients and teammates

Kenneth Brian Associates are pleased to be collaborating with great company based around Thames Ditton who are looking for a Sales Support Administrator to join a supportive and inclusive team to provide exceptional customer service to their clients. Keep CRM records accurate and support the team wi

This client has quickly established a reputation for first class service, innovative ideas and a willingness to work alongside other firms of advisers to ensure that clients’ needs and expectations are met.They are looking for a dynamic Senior Pensions Project Administrator whose purpose will be t

Senior FM Administrator | FM Service Provider | Sutton, South London | Full Time, PAYE. We are actively recruiting for a Senior FM Administrator to join a well established, successful FM Service Provider based in Sutton, South London. As the Senior FM Administrator, you will be responsible for clien

We are actively recruiting for a Maintenance Administrator to join a well established, successful FM Service Provider based in Sutton, South London. As the Maintenance Administrator, you will be responsible for administrative support across Account Managers, the company CAFM system and general compa

A leading luxury goods company is seeking a Sales Service Administrator in Croydon to manage sales order processing and support logistics operations.

Managing and coordinating sales order processing in conjunction with stock, delivering a high service level to the market and region (Canada & Ireland) ensuring commercial and marketing deadlines for stock availability and order processing, delivering fulfilment on time. Increase business agility an

This is a challenging role in a fast paced environment that requires team work and problem solving on multiple levels, with a great eye for detail.What impact you can create at Chanel:*** Managing and coordinating sales order processing in conjunction with stock, delivering a high service level to t

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common.We’re curious, collaborative and ready to make a tangible impact on where we work.Based in our Head Office building in Tolworth, you’ll be part of a collaborative team that thrives in the fas

Customer Service Administrator | High-End Interiors Brand | London. Harmonic are delighted to be working with a well-established luxury furniture company in their search for a Customer Service Administrator.

ITIL Accredited - Umbrella Engagement - EUC Service Delivery / Service Design Experience - 3-6 Months - Design of Service Support Processes. Designing End to End Service Support Processes.

Job Title: Service Desk Coordinator Salary: £14. Company Overview: A leading global brand renowned for its high-quality, innovative coffee machines are seeking an experienced Service Desk Coordinator. The successful candidate will be responsible for planning all jobs to ensure s

Harmonic are delighted to be working with a well-established luxury furniture company in their search for a Customer Service Administrator. Customer Service Administrator | High-End Interiors Brand | London.

Vacancy Type: PermanentLocation: HMP BarlinniePay Band: Please refer to full job description on SPS career siteSalary: £29,634 - £33,569 Closing Date: 2026-01-09Hours of Work: Please refer to full job description on SPS career siteJob Purpose:As Project Administrator, you will contribute to the s

Customer Service Administrator | High-End Interiors Brand | London. Harmonic are delighted to be working with a well-established luxury furniture company in their search for a Customer Service Administrator.

ServiceNow Administrator (SC Cleared) Duration: 3 Weeks Location: Remote working Rate: £500 - £600 per day IR35 Status: Outside Start: ASAP A ServiceNow Administrator (SC Cleared) is required for our public sector client to review and update hardware Hybrid Working Bundle in ServiceNow to al

Customer Service Administrator | High-End Interiors Brand | London. Harmonic are delighted to be working with a well-established luxury furniture company in their search for a Customer Service Administrator.

Job Title Service Sales Administrator Role Overview: We’re seeking an Administrator based in Dartford, London or Leicester, to join our Delivery Operations Team, who’s ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organi

A ServiceNow Administrator (SC Cleared) is required for our public sector client to review and update hardware Hybrid Working Bundle in ServiceNow to allow additional bundle items to be added by the end user in ServiceNow via an 'add to basket' option. ServiceNow Administrator (SC Cleared). ServiceN

Nature and scope of responsibilities Reports to:Client Services Manager/Operations Manager The role holder will have primary responsibility for: Ensuring that all processes, procedures and client communications are conducive to a high standard of customer care Supporting the on-boarding of new clien

AsCustomer Service Administrator, you will work with our Service Desk Manager and the wider Stakeholder Engagement team and will be responsible for the day-to-day management of enquiries into the service desk, ensuring we offer exceptional customer service, comply with all Service Level Agreements (

We are the Cambian group, one of the largest independent providers of care and education for children and young people.We believe that everybody has a personal best and we strive to show our young people their potential.An exciting opportunity has arisen in one of our children’s homes for Resident

The people we support in this service are non-verbal, so we’re looking for individuals who are patient, observant, and committed to understanding and responding to unique communication needs. Additional requirement:This service requires staff who are able and willing to drive our company veh

Position: Support Worker – Children’s Residential Care.Location: Somerset, TA11Hourly Rate: £14- £14.Are you passionate about making a real difference in the lives of children and young people?.Are you driven to create positive outcomes for others?.Are you flexible, compassionate, and child-fo

Excellent customer service skills and telephone manner.

Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You can provide guidance by keeping yourself fully up-to-speed with the pra

Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest rece

Customer Service Assistant (Games Host). Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts. Great customer service, communication skills and a p

Maintaining a good knowledge of all products and services available to overnight guests and day visitors within 30 Euston Square as well as Searcys. Excellent customer service skills. Maintaining the highest level of service to consistently exceed guest expectations.

Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional service, you will ensure every guest receives an a

Has an overall passion for customer service.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distin

Support Worker – Lifeways Group .Day shifts across Monday-Sunday, between 7am – 10pm, working alternate weekendsWaking Night shifts across Monday-Sunday, between 10pm - 7am, working alternate weekends.Are you looking for a career where you can make a real impact in your commu

CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community

From every day life, to changing someone's world.Support Worker – Lifeways Group.Location: CheamRequired: Driver Essential - Full UK Licence - ability to drive automatic carsShift Pattern: Monday–Sunday, working alternate weekends between 7:30am – 8:30pmSleep ins Required.Are you loo

We are looking for Engineers with a background and training in business administration who are passionate about their own personal development and want to help shape the future of Exolum.We are starting an innovative development program to enhance business and leadership.This is an exciting opportun

No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. MUST actually use products and/or services, if provided.

Lifeways – Specialist Support Services serving your local community, UK wide. One location – no travel between services.

We are currently recruiting for a.Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.Permanent, full-time contract (40hrs per week).

At our Guildford Service, people come together as a community.

As the face of our client's brand, you'll deliver a guest experience defined by warmth, precision, and understated luxury.From the moment guests arrive, you'll create an atmosphere of calm professionalism-ensuring every detail reflects the high standards of both Rapport.

Sales and Customer Service Associate - Immediate Starts Available (No Experience Required).

Clermont Group are searching for an exceptional receptionist ideally from a 5 star service background (airlines / hotels / private member's clubs) the ideal candidate will be able to demonstrate best in class hosting skills and go above and beyond at every opportunity.

Part of London + Regional Hotels,.Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The HQ is an incredible workspace, where you will have many opportunities to deliver excellent service to colleagues and clients alike.

Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience.As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the f

Answer all incoming calls promptly and professionally, addressing enquiries or directing calls as appropriate.Welcome all guests warmly and courteously, using their name whenever possible to create a personalised experience.Accurately register guests upon arrival, verifying details and ensuring comp

All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel.