Service desk manager jobs in , London - Page 2Create job alerts

A leading tech organization in London is seeking an IT Service Desk Manager for a 14-month maternity cover. Applicants should have a proven track record in service desk management and strong leadership capabilities. The role involves managing a team of engineers, ensuring high-quality service delive

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting an Account Manager to join our team located in London. As an Account Manager you will be responsible for delivering the full suite of FM services to one of our key client's, working in partnership with all stakeholders to ensure a 5 Star service is always delivered and maintained. Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings. The role of the Account Manager will be to supervise, plan, and co-ordinate all aspects of System Operations, Hard Service delivery. Planned Preventative Maintenance (PPM), Reactive Maintenance, M&E and Help Desk Calls, and Small Project Works. The successful candidate would be expected to be operationally hands on where necessary as well as having full managerial and financial responsibilities. Key responsibilities are as follows: Responsible for the day to day running of both the hard services, organising the site team and supply chain in order to meet contractual outputs and objectives Maintain customer relations including progress meeting, site visits, and obtaining referrals Managing & having accountability for the P&L and maintaining agreed profit margins Managing a team of soft services professionals and M&E engineers and contract support workers effectively to maximize the performance of the company Assist in the preparation of standard operating procedures, emergency and contingency plans Ensure the provision of healthy and safe working conditions and regularly review the H&S policy Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re-won on re-tender Person Specification Interested candidates must possess quantifiable experience within a similar role, delivering into a critical workplace environment. Knowledge of Hard Services is essential, qualifications at HND or higher electrical or mechanical bias is desirable. A qualification in health & safety (NEBOSH, IOSH) is desirable Strong commercial acumen is essential, and experience of managing a P&L is preferable. Excellent communication and management skills are essential

Company Description We are looking for a Guest Service Manager to join us at The Hoxton, Shoreditch. The Hoxton, Shoreditch, is where The Hoxton was born. Its where we first set out to do things a little differently, breaking rules about the way things are done. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby, café & restaurant where you can feel the hustle and energy of Shoreditch. Job Description What youll do Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests from when they arrive, over the course of their stay and until they get their bill and head off again Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups Qualifications What were looking for Hotel or leisure related experience in a similar role If youre familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage Individuals. Youre looking for a place where you can be you; no clones in suits here Passion for hospitality whether thats a drink, a meal, an event or a bed for the night Youre all about having a positive impact on the people you interact with, leaving them with a memorable experience Youre not precious. We leave our egos at the door and help get shit done Youre up for doing things differently and trying (almost) everything once If we got stuck in a lift together wed have a good time and share a few laughs You want to be part of a team that works hard, supports each other and has fun along the way Additional Information Whats in it for you Competitive salary 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing Its ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but well feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties we know how to have a good time! Enhanced family leave for when youre expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. TPBN1_UKCT

Strive are a UK wide Supply Chain & Logistics management recruiter. Please visitstrive . co . ukfor additional roles across engineering, production, warehouse & transport operations. Title: Transport Operations Manager Region: Witney Oxfordshire - OX29 Salary: £50k - £55k + Bens We are delighted to assist a medium-sized client to find an experienced Transport operations Manager. They are involved in waste management, collection & recycling operating in a complex /high care environment. Their client base includes construction, energy, engineering & all industrial sectors. The vehicles are bespoke & all staff are highly trained. Ideal candidate: A CPC qualified Transport Manager is a minimum. You must have had a deep input into running & overseeing all aspects of transport management. Likewise, as aspects of driver management & related performance. Hands on management of c30 drivers Full responsibility for day-to-day transport operations, ensuring efficiency, compliance, and strong commercial performance. You will run the O License This is not a desk-based role. We are looking for someone who is present, proactive, and confident in managing drivers, challenging performance, and maintaining full control of the operation. Manage transport operations, including routing, planning, and fleet utilisation. Monitor and improve vehicle performance, efficiency, and downtime. Ensure full compliance with transport legislation and operator requirements. Take ownership of cost control, KPIs, and operational profitability. Work closely with planners and operational teams. Lead and manage drivers, ensuring performance and accountability. Maintain accurate records and ensure audit readiness. Ensure reliable and timely service delivery, resolving customer issues and complaints effectively. Support maintaining accreditation standards, including the Fleet Operator Recognition Scheme (FORS). Essential requirements Proven experience in transport Minimum 2 years managing drivers or operational teams. CPC qualified Experience using TMS, routing systems, and MS Office. Good knowledge of the Oxfordshire area. Full UK Driving License. IOSH or equivalent safety training. Work Environment: Office based Working hours: Monday to Friday 07:00 to 16:30 PPE requirements: in operational areas - Generous holiday entitlement 27 days + Bank Holidays - Company pension scheme - Company events - Full PPE & uniform supplied - Cycle to work scheme - On-site parking This really is a fabulous opportunity, we look forward to your application. TPBN1_UKTJ

3rd Line Support Engineer – London (Hybrid Remote) - £55,000 Flexible working | Digital Transformation Consultancy | Excellent Progression Opportunity Ada Meher is currently working with a scaling SaaS vendor & consultancy in the Property Management sector in London as they look to recruit a 3rd Line Support Engineer to work with their Client Services team and with the opportunity to progress into a Service Desk Manager role as the team continues to grow. The role will initially involve working on operational support for a number of business systems, such as HubSpot, financial & property management platforms. You would be responsible for the ongoing support, technical documentation, testing and release support of the systems as well as continuous improvements & upgrades. This role would suit someone who is self-driven and ambitious enough to work independently as well as take advantage of the resources and expertise made available to them internally to aide their personal development. This is a real focus for the client and every member of staff has their own personal development opportunities. As part of their commitment to work/life balance, the company work on a hybrid basis with employees spending 3 days a week in office and the rest working remotely. They also offer a flexible schedule – as long as clients’ needs are met and work is getting done you’ll have the autonomy to manage your workload the way that works best for you! To Be Considered… • Demonstrable experience in a 3rd Line Support / L3 Support role, • Excellent experience working with a variety platforms (eg HubSpot, Salesforce) as well as financial management software, • Experience working on SaaS, System Integrations or Cloud-based platforms, • Strong communication skills, • Knowledge of ITIL, • Experience in test management and technical documentation This company is at the forefront of digital transformation in the property sector, offering an exciting opportunity to shape how operational technology impacts tenants, landlords, and property managers alike. With flexible working, a collaborative team culture, and significant ownership over your work, this is an ideal role for a tech-savvy problem-solver ready to make an impact. We are looking to hire for this role ASAP and shortlisting has already begun. For consideration, please apply ASAP

Regional Service Manager - West London £52,500 - £57,500 DOE | Full-Time | Permanent Field-Based - West London I'm working with a well-established, growing workplace services business that's looking to appoint a Regional Service Manager to take ownership of its West London region. This is a genuine regional leadership role with responsibility for people, customers, and commercial performance. You'll have autonomy, visibility, and a clear remit to run your patch properly. The Role You'll be responsible for the overall performance of the West London region, leading a Team Leader and a wider service team of around 10-15 people operating across multiple client sites. Day to day, this includes: Leading, supporting, and developing your regional service team Owning key client relationships and acting as the senior point of contact Managing service levels, customer experience, and regional NPS Delivering regional profitability, with oversight of contracts, pricing, and renewals Handling escalations and seeing issues through to resolution Using KPIs and data to drive performance and continuous improvement The role is field-based, spending most of your time at client sites across West London, with occasional travel to Head Office. About You This will suit someone who enjoys running a region rather than sitting behind a desk. You'll be comfortable managing people, customers, and numbers at the same time. You'll likely have experience in: Managing operational or service teams (onsite and remote) Leading within a service-led, B2B environment Managing client relationships and customer performance Working with commercial end-users or facilities-related contracts Holding P&L or budget responsibility Above all, you'll be someone who takes ownership, supports their team properly, and isn't afraid to make decisions. Salary & Benefits £52,500 - £57,500 basic salary Quarterly company bonus plus annual performance-related bonus 25 days holiday plus bank holidays BUPA cash plan Lunch provided Ongoing learning and development The business has a strong retention record and a values-led culture without being overly corporate. Interested? If you're a Regional Manager, Service Manager, or Operations Manager looking for a role with real responsibility and autonomy, this is one worth talking about. For more information, contact Stanley at MorePeople on 01780 480530 or email . TPBN1_UKTJ

As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact at RSM UK We are looking for a Hospitality Team Lead to join our London office on a 12-month FTC, to support two separate elements of client/guest hospitality – Front of House and catering. Based on the reception desk, the front of house duties requires the employee to act as the first point of contact for guests to the office, ensuring that the highest standards of client service are always maintained, and to competently manage the meeting room booking system. The catering duties, based out of the client kitchen, require the employee to aid the Hospitality Manager and Hospitality Team Leader with all aspects of meeting room management and catering. You’ll make an impact by: • Maintaining front of house areas including meeting rooms, and managing the meeting room booking system, • Meeting and greeting guests in a confident and professional manner and building a rapport with clients, • Liaise with relevant persons to agree catering requirements for upcoming meetings and events, • Preparing refreshments for meetings following a room-booking schedule and clearing and disinfecting rooms after use, • Maintaining all daily duties as per the food management system daily schedules, in line with the health and safety food handling requirements, • Supporting large scale events under the guidance and direction of the Hospitality Manager What we are looking for: We value diverse experiences and perspectives. Here’s what we’re looking for in our ideal candidate: • Flexibility needed around working hours to meet the needs of the business on occasions such as evening events, • Availability to work evenings (sufficient notice is provided) up to 3 per week, • Previous experience within front of house and hospitality/catering, • Experienced in working within a fast paced, customer service role, • Excellent communication and interpersonal skills, • Self-motivated and able to work on own initiative within a team environment, • Reliable and flexible attitude with the ability to remain calm under pressure, • Strong team player who is willing to support colleagues within the department What we can offer you: We recognise that our people are our most important assets. That’s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. • 26 Days Holiday (with the option of purchasing additional days), • Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP., • Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team

Job Title: Service Desk Analyst Contract Type: Permanent, Full Time Salary: Up to £28,000 Office Location/Working Policy: Onsite Working Hours: Shift pattern between 7am and 7pm What to wear: Smart casual The Role: You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills. As Service Desk Analyst you will be part of the Service Operations team and be the first point of contact for clients, providing technical support and ensuring efficient resolution of incidents and service requests. You will work within a fast-paced, security-conscious environment, supporting a wide range of technologies and adhering to ITIL best practices. This role requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving. You will be working on site at one of our London clients on a Rota basis between the hours of 07:00 and 19:00 Monday to Friday. Role Responsibilities: • To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements • To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy • Being proactive with case follow-ups and ensuring customer satisfaction according to our KPIs Achieving individual KPIs and in turn contributing to the success of the department • Answering telephone calls from customers with technical problems and queries • Attending customer premises when required, this could include troubleshooting hardware problems in PCs or Laptops such as RAM, motherboards, or Hard Drive Failures • Creating, administrating, and disabling active directory objects • Administrative tasks within phone systems, including creating extensions, call groups, and voicemail changes • Performing software updates and installations on end users' workstations and servers • Raising cases from emails received by the department and from the proactive monitoring system • Escalating incidents to senior support team members or external suppliers when required • Creating and updating Knowledge Base Articles to share knowledge between team members and the wider organisation • Taking an active part in the development of the department by suggesting improvements to working procedures in line with our ISO accreditations Key Skills: • Proven experience working within a customer service based role • Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers • Organisation and time management skills • To be a problem solver and capable of gathering relevant data and identifying potential improvements and alternatives in a logical manner • Be highly motivated, manage your own workload and meet deadlines while working under pressure in a fast-paced, dynamic environment The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager + Team Member. Second interview: Usually F2F interview onsite at one of our offices (this can sometimes involve a task or presentation). About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

General Manager – Luxury Lifestyle Dining | London We are headhunting a General Manager for a globally recognised luxury lifestyle hospitality brand operating one of London’s most vibrant, high-profile venues. This is a rare opportunity to lead a high-energy, guest-driven restaurant known for its atmosphere, late-night energy, and international clientele. This is not a traditional, office-based GM role. The focus is on: • Being the face of the business, • Leading from the floor, not the office, • Hosting and engaging with VIP & HNW guests, • Driving music-led service, energy, and atmosphere, • Creating a true “see and be seen” dining experience You’ll be supported by an experienced senior team, allowing you to focus on presence, culture, and guest experience. We’re looking for candidates from high-profile, lifestyle-led venues with a strong social scene and premium clientele. You will likely have experience in: • Late-night, high-energy restaurants or members clubs, • Experience-led dining concepts with entertainment or DJs, • Luxury venues with a strong VIP and international guest base, • Large, high-revenue operations with established teams You will be: • A proven General Manager or senior leader, • Highly confident with affluent, global clientele, • A natural host with charisma, presence, and polish, • Comfortable in fast-paced, high-pressure environments, • A leader who thrives on the floor, not behind a desk The Package • £90,000 - £100,000 base salary, • £120,000–£130,000 OTE (service charge driven), • Established, high-performing venue — not a turnaround, • Immediate start available This role is ideal for a GM who understands the balance between luxury service and high-energy dining, and wants to be part of a globally recognised, experience-led brand. Apply now or message directly for a confidential discussion

Elior at work - Workdays Made Better with Great Food A great workday starts with great food , and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it's a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus , we keep teams happy, energised, and ready to take on the day . What you'll be doing... As a Chef de Partie you will support, organise, mentor and train members of the kitchen team in line with company procedures. Ensure food preparation and control meets requirements in respect of COSHH, Food Safety and Health & Safety regulations are adhered to and any incidents are reported Support the manager in maintaining, ordering and controlling food stocks within budget Maintaining up to date product and menu knowledge, and maintaining a high standard of food preparation and presentation, ensuring portion and quality control Ensuring high standards of cleanliness of all areas in the kitchen and of equipment Maintain and achieve catering budgeted targets and costs as stipulated by head chef and the management team To ensure all daily tasks are carried out to a high standard. To assist with ordering, costing, recipes and stock taking as and when required. To ensure that all casuals working under your supervision follow the standards expected within Schroders and by Elior / Lexington To ensure accurate weekly stock take is carried out and completed in the correct time scale. Ensure cleaning schedules are strictly adhered to and signed as and where required. To ensure the accurate recording of all temperature requirements are documented correctly, raising any concerns immediately To ensure all allergen information are documented correctly Report any problems that occur with regards to Health & Safety, temperatures, cleanliness and other general issues to the correct departments, bringing to the Head Chef's attention To ensure that complaints are handled quickly and efficiently and brought to the attention of the management at the earliest opportunity. To report any malfunctions of equipment to the persons responsible. To take a proactive and professional approach to the business as a whole and to actively promote Elior / Lexington to our customers and clients To adhere to all company policies and procedures To carry out any other reasonable request made by a member of management Report and take necessary action for any incident of injury, fire, theft, loss, damage and unfit food to management. Working Pattern: Monday - Friday, Predominantly between 7am -3:30pm but some flexibility is required between 7am - 5:30pm depending on business needs What can you bring? Possess a passion for food Focused on the front line Genuine interest in customer service excellence Team player Previous experience of working in a kitchen Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

IT Service Delivery Manager - £65,000 - £75,000 + Benefits - London (Hybrid) We are looking for an experienced IT Service Delivery Manager to lead and enhance IT support services and application delivery within a fast-paced, growing organisation. This is a key role focused on driving service excellence, operational efficiency, and strong stakeholder alignment across the business. You will take ownership of IT service operations, vendor relationships, and project delivery, ensuring high performance and continuous improvement across the IT function. Key Responsibilities Oversee the day-to-day operations of the IT Service Desk Ensure all incidents and service requests are managed within agreed SLAs Monitor ticket volumes, performance, and escalation processes Produce regular reporting on service metrics, trends, and risks Drive continuous improvement across IT processes and workflows Implement and optimise ITIL-based practices (Incident, Problem, Change) Identify trends and opportunities for automation and efficiency Act as the key liaison between IT, business stakeholders, and suppliers Translate business needs into IT priorities and deliverables Manage third-party vendors, ensuring performance and SLA adherence Lead application-related projects from planning to delivery Coordinate testing, deployment, and stakeholder communication Ensure projects are delivered on time, within scope, and aligned to business goals Support ongoing application lifecycle and improvementsEssential Skills & Experience Proven experience managing IT Service Desk / Helpdesk functions Strong understanding of ITIL frameworks (Incident, Problem, Change Management) Experience working in DevOps-led environments Excellent analytical skills with the ability to interpret service data Strong stakeholder management and communication abilities Experience managing vendors and cross-functional teamsDesirable Experience with ERP and/or CRM platforms Project management experience (Agile or Waterfall) Knowledge of Microsoft Azure or cloud platforms Exposure to outsourced or third-party service modelsWhat’s On Offer Competitive salary (£65,000 – £75,000) Flexible / hybrid working Opportunity to shape and improve IT service delivery Collaborative and forward-thinking environmentIT Service Delivery Manager - £65,000 - £75,000 + Benefits - London (Hybrid)

Service Delivery Manager – 3 Months – London – Immediate Start We are looking for an experienced Service Delivery Manager (SDM) to support a critical ITSM transformation programme, migrating from ServiceNow to Freshservice. The successful Service Delivery Manager position is suited to someone who can quickly embed into an organisation, take ownership of service delivery, and drive a smooth and effective migration. The ideal candidate will have previous experience with a similar migration as well as hands on background within Service Desk, Incident and Change Management. Key responsibilities of the Service Delivery Manager: Take ownership of service delivery throughout the ITSM migration lifecycle. Lead the transition from ServiceNow to Freshservice, ensuring minimal business disruption. Assess current processes and drive ITIL-aligned improvements (not just lift-and-shift). Manage stakeholders across IT, business units, and third-party vendors. Oversee incidents, risks, issues, and dependencies during the programme. Experience working with Third Party Service Desk Partners. Skills and Experience of the Service Delivery Manager: Must have a proven track record as a Service Delivery Manager migrating ITSM tools. Hands on knowledge of ServiceNow or FreshService. Strong working knowledge of ITIL frameworks and best practices. Strong experience with Incident management, Change management, Knowledge management or Asset Management (CMDB) is desirable. The Successful Service Delivery Manager will be required to work at least 3 days a week onsite in Chiswick Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment

Senior IT Field Engineer Belfast Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Undertake advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, relevant network support, retail equipment, and associated peripherals Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our client's customers Cover site roles where required due to planned or unplanned absence Achieve the dynamic KPI targets set for the role Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit times, and reflect actual work done in real time through accurate and quality updates. This also includes completing any part movements and RMA generation Deliver IMAC projects with minimal supervision and take the lead when required Embrace and train on new technologies, maintaining the skills and knowledge required to perform the role to the required standard Carry out any other reasonable requests from line management Participate in 24/7 coverage via a rota system Work a reasonable amount of overtime when required Practice 'Quick Win' processes Act as a mentor to other engineers as needed Comply with management system policies, company policies and guidelines, and take responsibility for health and safety in the workplace Maintain company assets in good working order and general condition Be familiar with customer policies and processes where applicable Skills and Experience: Must always be professional and presentable Must hold a full UK driving licence Excellent customer-facing skills Self-motivated with strong organisational skills and ability to work unsupervised Possession of, or ability to obtain, relevant technical certifications CompTIA A+, CompTIA Server+ qualifications (or equivalent knowledge/experience) are required Ability to work at height and perform varied manual handling activities Demonstrates positive behaviours that support team productivity High standard of communication and interpersonal skills to support colleagues and team members TPBN1_UKTJ

Job Title: Junior Service Desk Analyst Contract Type: Permanent, Full Time Salary: Up to £25,000 Office Location/Working Policy: Onsite Working Hours: Shift pattern between 8am and 8pm What to wear: Smart casual The Role: As Service Desk Analyst you will be part of the Service Operations team and be the first point of contact for clients, providing technical support and ensuring efficient resolution of incidents and service requests. You will work within a fast-paced, security-conscious environment, supporting a wide range of technologies and adhering to ITIL best practices. This role requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving. Role Responsibilities: • Act as the first line of technical support, handling incidents, requests, and alerts raised through ServiceNow or other communication channels • Provide first-level diagnosis and resolution for issues related to Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure) • Escalate complex issues to second- or third-line teams while maintaining ownership and ensuring timely updates to the customer • Monitor and maintain system performance alerts and security-related events in line with MSP operational procedures • Adherence to documented processes and procedures, including technical procedures and knowledge base articles • Support user account management, password resets, and access provisioning through Active Directory / Entra ID • Ensure incidents and requests are logged, prioritised, and resolved within agreed service levels (SLAs) • Collaborate with other internal teams to support continuous service improvement and maintain high standards of security and compliance • Participate in shift-based or on-call rotations where required to provide 24/7 operational coverage. Key Skills: • Strong working knowledge of the latest (and minus one) Microsoft operating systems (Windows / Windows Server) • Experience using ServiceNow or similar IT service management tools • Good understanding of Microsoft 365 applications and user support • Knowledge of ITIL service management principles and best practices • Excellent communication and customer service skills, with the ability to explain technical issues in simple terms • Strong analytical and problem-solving abilities with a proactive, solution-oriented mindset The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager + Team Member. Second interview: Usually F2F interview onsite at one of our offices (this can sometimes involve a task or presentation). About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. LONDON MARRIOTT HOTEL GROSVENOR SQUARE - PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighbourhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits. We are now recruiting for a dynamic and passionate Senior Groups and Events Manager Fixed Term Maternity Cover to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you. ARE YOU ELIGIBLE TO WORK IN THE UK? A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting the GOV.UK website. JOB SUMMARY Prepares all event documentation and coordinates with Sales, property departments and customers to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on property and is responsible for his/her experience. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR * 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. WHAT WE CAN OFFER YOU Step into a world of opportunity with an award-winning international brand that truly values who you are. As part of Marriott International, the world's largest hospitality family, you'll discover endless possibilities to grow, connect, and shine. We believe in celebrating individuality and helping you reach your full potential. Enjoy fabulous, flexible benefits designed to support your well-being-both inside and outside of work. At Marriott, the sky isn't the limit-it's just the beginning. FINANCIAL WELLNESS * Competitive salary package * 31 days holiday including bank holidays increasing to a maximum of 35 days * Attractive quarterly bonus plan * Accommodation Service Charge upon successful completion of probation * Season ticket loans * Discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world! * Recommend a friend scheme * Complimentary dry cleaning - we do like to make an impression! * Enhanced management pension scheme to help you save for the future * Life assurance x 3 salary * Competitive car lease schemes * Access to major high street discounts so you can treat your friends and family CAREER GROWTH AND PROFESSIONAL ADVANCEMENT * World-class international career opportunities within Marriott hotels tailored to your specific needs * Professional learning and development opportunities - because a fulfilling career is so much more rewarding * Tuition aid * Unlock access to world-class trainers and elevate your potential * Exclusive access to the world's leading management minds * Corndel management development programmes HEALTH, WELLBEING AND SOCIAL IMPACT * Complimentary meals on duty * Complimentary private medical via AXA * Flu vaccinations * Complimentary use of the Gym - because your wellbeing is important * Eye care vouchers * Cycle to work scheme * Creative workshops * Support volunteer programmes like Magic Breakfast * Community activities like canal cleaning, volunteering at farms, plogging and much more * Plant a tree RECOGNITION AND THE SOCIAL SCENE * Annual parties, Christmas lunches, summer BBQ's and Easter celebrations * Length of service rewards and invitations to recognition events * Monthly/yearly recognition schemes * Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat * Recognising personal milestones - new baby, wedding, birthdays and anniversaries * Retirement parties At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #LIonsite TPBN1_UKCT

It’s more hands-on leadership, process improvement, client service, and helping shape how the service desk works as the business grows. Service Desk Manager - MSP / Microsoft - North London (Hybrid). Are you the kind of Service Desk Manager who wants to build something, not just inherit a process

We're the UK's biggest home cleaning service.

Here in Trafford Children's Services our vision is that our teams are offering the right help at the right time, and that at all levels our interventions make life better for children and families. We are ambitious for our children and for our practitioners - and our core value is 'would thi

Are you passionate about delivering exceptional service and creating memorable experiences for guests? Firmdale Hotels invites you to become part of our award-winning team at the Haymarket Hotel as a Receptionist. Each of our hotels is unique, offering guests a blend of luxury, comfort, and personal

This role is perfectly suited to a charismatic and service-driven hospitality professional with a passion for guest relations and delivering exceptional first impressions. Working within a fast-paced luxury dining environment, you will play a key role in managing VIP guests, maintaining exceptional

You recognise that the role is to help support service users maximise their choices, rights and decisions.

Positive Behaviour Support Worker – £28,932.Are you someone who genuinely wants to make a difference in people's lives? Do you have experience supporting individuals with mental health challenges and want a role where your work has real impact every single day?.Positive Behaviour Support Worker.Q

Galvin La Chapelle is a Michelin Star, multi-awarded restaurant and has had praise heaped upon it from the very beginning for its polished French cuisine, friendly and attentive hospitality and stunning decor, winning no less than 8 top restaurant awards in its first year and retaining its Michelin

The focus of the position is delivering an excellent reception service. Managing a busy reception desk and telephone line. Handling patient queries and directing them to the right services.

Reporting into a PA / Office Manager in a team of around 50 people – you will be sitting in an open-plan office among colleagues and liaising with all staff and visitors.

You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

Young People Social Care Service in Tower Hamlets. Annual leave increasing up to 30 days with length of service.

Collaborate with service users, their families and involved professionals to provide a consistent and coordinated service. Our supported living services in Brent, Manor Drive and Beechcroft Gardens, provide person centred support to adults with learning disabilities and complex needs. We are looking

Please note this role does not qualify for visa sponsorship, as the service is not registered with CQC as per the guidelines set by the Home Office. Our disability services across adult care, children’s care and education are all focused on inclusion and support.

Youll ensure every guest enjoys 5-star service, from arrival to departure.

Alongside front-of-house responsibilities, you will support the daily operation of the service, working closely with the team to ensure smooth and efficient running of the restaurant.

Provide a professional and friendly reception service.

With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Facilitate the smooth running of the London meeting rooms and their events and maintain a high standard of service to both staff and clients.

Zachary Daniels is proud to be partnering exclusively with a prestigious, luxury aesthetic clinic in Central London to recruit a Clinic Receptionist.This is an exciting opportunity to join a high-end clinic renowned for its exceptional treatments and premium client experience.You'll be part of a clo

Your role is vital in creating a positive, lasting impression while delivering exceptional service in line with our policies and standards. If you have an excellent customer service experience and are looking to join a company that supports your growth and development, we would love to hear from you

Celebrate YOU: Take your birthday off and earn additional long service leave.

Due to the current renovations at The Sloane Club, you will be a part of an exciting future that requires a knowledge of 5-star service and passion for the hospitality industry. Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compr

Our client helps vision-impaired ex-service people from every generation rebuild their lives regardless of how or when they lost their sight. The role operates in a peripatetic capacity and will involve regular travel across Berkshire, Hampshire and occasional travel across the Southwest of England

Monday 08:45-18:00 Tuesday 08:45-19:00 Wednesday 08:45-18:00 Thursday 08:45-18:00 Friday 08:15-16:00 Practice information: * Mixed practice, SOE software * 5mins walk from train station/ good bus routes * Free parking on local roads (less than 5mins walk) Responsibil

As the Customer Service Manager, you will oversee the day-to-day management of the Customer Service Centre, ensuring residents receive a high-quality and responsive service across multiple communication channels. Customer Service Manager - Social Housing Repairs & Maintenance. We are currently worki

Superior Healthcare is recruiting.Senior Community Healthcare Support Workers.This is a rewarding night-shift role working with children who have complex clinical needs within their family homes.Your role will focus on ensuring each child is safe, comfortable, and supported to live a.Outdoor activit

We're looking for a dedicated Support Worker to join our Learning Disability service, Kittens Lane, working alongside individuals to promote independence, confidence, and personal development. The service is located just off High Bungay Road and George Lane and just a few minutes' drive away from th

Are you ready to make a real difference in someone’s life? Apply today to join our client’s team where your kindness, energy and care can truly change lives!.They are inviting compassionate, committed individuals to join their team of Support Workers in their Supported Living settings.This is a

Client Service Account Manager. Client Services AM (Digital Marketing).

The ideal candidate will have previous experience working within children's services and be confident managing challenging behaviours while maintaining a safe and supportive environment.