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Retail Assistant - Harpenden VISION OF THE ROLE: Responsible for set-up, maintenance and operation of the retail and golf department. To assist and serve our members/guests with the requested retail, reception and golf experience ensuring service excellence and maximises each sale opportunity for department and club. MEASUREMENT OF SUCCESS: The Retail Assistant will be measured against key criteria: Operating profit (derived from retail income) Customer loyalty measured by Net Promoter Score (NPS) Retail audit Head Professional reviews, operational feedback, and personal objectives RESPONSIBILITIES: Operations • Reviews daily bookings, tee times, lessons, societies and events., • Greets customers using name where possible. Offers customers playing options and informs of daily offers and promotions. Answers questions relating to retail and golf issues., • Processes all telephone enquiries, green fee and other payments in a professional manner., • Reconcile all transactions and process orders through the ESP/check order system in an appropriate manner., • Offer assistance to customers on merchandise and facilities on offer., • Complete daily tasks and duties in a timely fashion., • Replenish shop stock and update promotions daily, ensure stock is secured out of hours., • Maintain and well-presented retail area, with all items bar coded and security tagged., • Maintain the highest level of security never leaving the retail area unattended., • Completes opening and closing procedures as per shift., • Assist in the training and development of new or less experienced colleagues., • Ensure personal level of compliance within the BGL Academy is 100% at all times., • Maintain a strong network with fellow BGL golf retail colleagues to support robust collaboration. Financial • Ensure all BGL procedures and policies are adhered to. Customer Experience We expect all our staff to strive to: • Maintain open and honest communication with our customers, both internal and external, at all times, • Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society, • Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife, • Support each other in everything we do, recognised, and develop each individuals potential, • Take complete ownership of their own actions and have pride in what they do, • Deliver to our customer's consistent high levels of service, quality, and value in everything we do

Join a Market-Leading Retailer - Assistant Manager | Hemel Hempstead | Up to £36,000 Job Title: Assistant Manager Location: Hemel Hempstead Salary: Up to £36,000 per annum Job Type: Full-Time, Permanent Are you an ambitious retail professional ready to take the next step in your career? We're looking for a driven Assistant Manager to join one of the UK's fastest-growing retailers. With a reputation for unbeatable customer service, career progression, and store expansion, now's the time to be part of something big. About the Role As Assistant Manager, you'll support the Store Manager and lead a high-performing team in a fast-paced, high-volume retail environment. Your role will focus on people leadership, performance management, and operational excellence - with clear progression opportunities into Store Management. Key Responsibilities Take ownership of a department and step up as Duty Manager when required Support the Store Manager in delivering KPIs: sales, shrinkage, and wage control Drive exceptional customer service and team engagement Oversee stock control, merchandising, and compliance standards Ensure Health & Safety procedures are always followed Analyse store data to identify areas for improvement and growth What We're Looking For Proven experience as an Assistant Manager (or similar level) in a fast-paced retail environment A hands-on leader who thrives on the shop floor and...

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop.

A local charity organization in Hemel Hempstead is looking for a Volunteer Retail Assistant to help launch a new charity shop.