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Our client is looking for a Makeup Manager to join their store team in Cardiff. As a Makeup Manager, you will take ownership of managing and elevating the makeup department, ensuring that customers receive world-class beauty services and an exceptional shopping experience. In this role, you will be responsible for leading a team of Beauty Advisors, fostering a culture of motivation, coaching, and development, while also ensuring operational excellence and delivering expert makeup services. This position requires a combination of leadership, strategic vision, and in-depth product knowledge to drive both team and customer success. Team Leadership & Development • Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction and teamwork., • Provide continuous training and development opportunities to enhance makeup skills, selling techniques, customer service, and product knowledge., • Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member's growth., • Proactively manage employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Conduct investigations, disciplinary meetings, and other related processes., • Foster a positive, collaborative, and creative team environment through leading by example, providing floor leadership, and challenging the team to deliver exceptional service and embrace innovation., • Drive sales and services performance, by setting and achieving individual and team sales targets while delivering an outstanding customer experience., • Stay up-to-date with the latest makeup and beauty trends, techniques, and product innovations to provide informed recommendations to customers, inspire team members, and foster a culture of continuous learning and skill development., • Deliver expert makeup consultations, personalised product recommendations, and makeup services to ensure each customer feels valued and empowered., • Proactively lead your team to engage with customers, build long-lasting relationships, and identify opportunities for upselling and cross-selling, taking ownership of the team's performance and ensuring both sales targets and an exceptional customer experience are achieved., • Lead and oversee the appointment system, ensuring accurate scheduling, timely management of bookings, cancellations, and reschedules, and effective coordination of staff availability to deliver a seamless customer experience., • Own the implementation of SBA monthly schedules, ensuring customers can efficiently book services while optimising team productivity and service coverage., • Lead, coach, and develop makeup artists and service Beauty Advisors through one-on-one coaching, regular feedback, and personalised development plans, fostering a culture of continuous learning and high performance., • Ensure advanced team expertise in My Skin Diag, products, brands, and tools, including application techniques and suitability for diverse skin types and tones, supported by ongoing training, assessments, and knowledge updates., • Oversee the delivery of expert consultations, personalised recommendations, and makeup services, ensuring consistent service standards and an empowering, premium client experience., • Proven experience in a leadership or management role within the beauty or retail industry, with a focus on makeup artistry and beauty services., • In-depth knowledge of makeup products, application techniques, and industry trends, with the ability to coach and mentor others., • Strong capability to develop and guide a team, fostering both individual growth and collective performance., • Passion for team development, with the ability to inspire, motivate, and demonstrate resilience in a fast-paced environment., • Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team., • Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets., • Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment., • Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes., • Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement. Up to £36,000 depending on experience + Benefits and Commission By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database, and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.

Vacancy type: Paid Vacancy Function: Fundraising Location: Head Office - Sully (Hybrid Working) Salary: up to £32,862 per annum (depending on experience) Contract type: Permanent Contract hours: Full time Weekly hours: 37.5 hours per week Closing Date: 27/04/2026 Ref No: 1055 We are delighted to share an exciting opportunity to join our Income Generation team in a newly created Legacies and In Memory Officer role. About the Role: Are you a proactive, experienced fundraiser or communications professional who enjoys building relationships and delivering great supporter experience? Join us at an exciting time as we continue to grow our legacy and in-memory income to support more children and families in Wales. This is a wonderful opportunity to build on an already strong and successful programme; the charity currently receives over £1.5 million each year from legacy income, alongside a strong pipeline of enquirers and pledgers. In-memory giving is also a key area we wish to further develop to maximise new opportunities for sustainable growth and supporter engagement. About you: Youre an experienced fundraiser or supporter-facing professional who already knows how to deliver high-quality campaigns and meaningful supporter experiences. Youre confident working across multiple channels to run effective fundraising or marketing activity, using insight, evidence and creativity to shape what works. You naturally build warm, trust-based relationships with people - supporters, volunteers, pledgers, enquirers and retail colleagues and you understand how to tailor communication to different audiences with clarity and care. Youre equally comfortable managing projects, suppliers and budgets, keeping everything on track and to deadline, and you use data intelligently to improve future work. You thrive working collaboratively across a charity, bringing strong communication skills and a keen eye for detail. Most importantly, youre motivated by making a genuine difference to children and families accessing hospice care. Youll need to be flexible, as some evenings and weekends will be part of the role to fit around the needs of our supporters. Please see the attached job description and person specification for more information. Our employee benefits: Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays Group Personal Pension Scheme with an employer contribution of 5% Life assurance- death in service benefit Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support. Unlimited access to a 24/7 online GP as well as a range of other health experts Healthcare Cash Plan claim back the cost for appointments and treatment such as dental, optical or physio Cycle to work scheme Technology, mobile phone and will writing schemes Discounted gym membership and shopping discounts Hybrid working and when onsite free secured parking Ty Hafans ambition is that when a childs life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond. At Ty Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition we know that everyone plays a huge part in making sure that no family faces their childs short life alone. Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need. Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the childs short life, at end of life, through bereavement and beyond.? Our Values: At Ty Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership. Tips for candidates all applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance. Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. This will help you avoid losing any information in case of an unexpected timeout. Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance. Ty Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under-represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know. TPBN1_UKTJ

Date posted: 17 April 2026 Pay: £31,592.00 per year Job Description: About Us Tredz is one of the UKs leading online cycling specialists, supporting riders nationwide with everything they need to get moving. From our Swansea base, we run Contact, Support and Distribution Centres, plus specialist bike stores in Swansea and Cardiff. Its an exciting time to join us, weve ambitious plans to expand and innovate. Were passionate about outstanding customer experiences and creating a workplace where people thrive. Were curious by nature and enjoy learning from ideas, insights, and the way customers think and behave. The role When something goes wrong with a bike or product, Aftersales is where our customers turn for reassurance and to put things right. As Aftersales Team Leader, youre responsible for making sure this experience runs smoothly on the customer side. The role leads a team handling warranty claims, delivery damage, faults, repairs, and manufacturer cases, keeping customers informed, decisions consistent, and work moving without unnecessary friction. Were looking for Team Leader who brings focus, clarity, and confidence to a busy customer-facing team. Building a culture where expectations are clear, support feels consistent, and people trust their judgement. Regular 1:1s sit at the heart of the role, alongside recognising strong performance and giving clear, practical feedback. Day-to-day coaching helps the team develop accuracy, ownership, and pride in their work. Responsibility for how the team operates sits with this role, ensuring processes are clear, workable, and followed. Blockers are removed quickly, early problem-spotting is encouraged, and continuous improvement is driven through simple learning loops. Staying close to workflow is essential, supporting the supervisor to manage priorities, handle peaks, and continue developing their leadership skills. This role suits someone who enjoys developing people, improving ways of working, and turning challenges into simple, practical solutions. Experience Experience leading and managing people in an office or contact centre environment (Essential) Experience developing both supervisors and agents, with a clear understanding of how to lead through others (Essential) Experience owning service, quality, and productivity targets, with accountability for delivery, recovery, and workforce planning to balance demand and capacity (Essential). Background in a regulated setting such as financial services, insurance, banking, or utilities (Advantageous) Experience handling escalations, complex queries, and sensitive customer situations (Advantageous) An interest in cycling or experience in the cycling industry (nice to have) Skills & Attributes Strong communication skills, able to give direction and adapt to audiences, reinforce standards, and keep the team aligned with clear, actionable messages. Confident in managing customer conversations and escalations with calm, methodical communication and a focus on doing the right thing. Strong understanding of team planning, workload balance, and capacity management to deliverer performance targets. Skilled in key people processes, including absence, performance, wellbeing, and day to day support, with calm and fair decision making. Strong attention to quality and compliance, with the ability to run audits, follow standards, and keep processes accurate and consistent. Solid root cause thinking with the ability to spot patterns, understand why issues happen, and apply continuous improvement to make small changes that deliver better results. Comfortable working with data, analysing patterns, forecasting workloads, and spotting trends. Able to gather and interpret information and present clear updates on progress, KPIs, and recommendations. What youll get (subject to eligibility): Competitive Salary: £31,592.00 per annum. This roles offered on a hybrid basis, with at least two days a week in the office. Shifts run between 9am and 7pm and include a Saturday on a rota. Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)an amazing perk for anyone whos passionate about cycling. Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work. Skill Development: Grow your expertise by joining a team that supports a culture of learning and development. 33 days holiday (increasing to 38 days with length of service) Up to 50% off Halfords garage bills and discounts across Halfords retail stores Discounts on everything from groceries to restaurants, shopping, and insurance Family & Friends Discounts Cycle to Work Scheme Financial Planning Support 24/7 GP Access, 364 days a year Share Save Scheme with 20% discount on shares Health Cash Plan Company Sick Pay, Pension and Life Assurance Job Types: Full time, Permanent Pay: £31,592.00 Work Location: Hybrid remote in Swansea Tredz Contact Centre (above Store) SA7 9FH. On occasion you may work an onsite day from the alternative office at Tredz SA5 4DL. The application process Please send your CV. For those shortlisted, well share full details of the interview and the onsite assessment. This will include a simple group task and a short individual presentation so we can get to know your style and approach. Everything will take place at the tredz Fforestfach Support Centre. At Tredz, we believe cycling is for everyone and so is a great place to work. Were committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities. If you need any adjustments during the recruitment process, just let us know were here to support you every step of the way. Job Types: Full-time, Permanent Benefits: Company pension Cycle to work scheme Employee discount Free parking On-site parking Work Location: Hybrid remote in Llansamlet SA7 9FH TPBN1_UKTJ

Vacancy type: Paid Vacancy Function: Fundraising Location: Head Office - Sully (Hybrid Working) Salary: £30,113 - £32,732 per annum (depending on experience) Contract type: Fixed term Contract length: 9 Months Contract hours: Full time Weekly hours: 37.5 hours per week Closing Date: 23/04/2026 We are seeking a Major Giving Officer to join the Income Generation Team on a Fixed Term Contract for 9 months. About the role: Are you an enthusiastic and proactive person who is passionate about delivering first-class supporter care and could join Ty Hafans income generation team as a Major Giving Fundraising Officer? This is a very exciting time to join the team at Ty Hafan. We have just launched our Big Ambition that when a childs life will be short no family should have to live it alone. This is a huge ambition that will need us to grow the money we raise significantly over the next 5 years. Major Giving is a crucial income stream for Ty Hafan and as Major Giving Fundraising Officer, you will be integral to supporting income growth. In the role, you will support the Head of Fundraising and Director of Income Generation to develop and deliver the major giving programme and will support the management of major donors and potential major donors, making sure that they receive the best possible experience as a Ty Hafan supporter. Youll coordinate major donor plans, support the organisation of key events, prepare and deliver tailored communications and personally manage some donor relationships. If you have experience of building relationships with and managing supporters, as well as experience of managing projects and events within agreed timescales and budgets, and have excellent communication and organisational skills, we would love to hear from you. About you: We would love to hear from you if you: Enjoy building relationships and making supporters feel valued and inspired. Have experience managing donors, supporters, customers, or stakeholders. Stay organised, juggling projects and events with confidence. Communicate clearly and persuasively, both in writing and in person. Are proactive, collaborative, and motivated by delivering outstanding supporter care. Want to use your skills to make a real difference for children and families that Ty Hafan supports. Please see the attached job description and person specification for more information. Our employee benefits: Holiday entitlement of 30 days plus Bank Holidays Group Personal Pension Scheme with an employer contribution of 5% Life assurance- death in service benefit Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support. Unlimited access to a 24/7 online GP as well as a range of other health experts Healthcare Cash Plan claim back the cost for appointments and treatment such as dental, optical or physio Cycle to work scheme Technology, mobile phone and will writing schemes Discounted gym membership and shopping discounts Hybrid working and when onsite free secured parking. Ty Hafans ambition is that when a childs life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond. At Ty Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition we know that everyone plays a huge part in making sure that no family faces their childs short life alone. Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need. Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the childs short life, at end of life, through bereavement and beyond.? Our Values: At Ty Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership. Tips for candidates all applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance. Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. This will help you avoid losing any information in case of an unexpected timeout. Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance. Ty Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under-represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know. TPBN1_UKTJ

Our client is looking for a Makeup Manager to join their store team in Cardiff. As a Makeup Manager, you will take ownership of managing and elevating the makeup department, ensuring that customers receive world-class beauty services and an exceptional shopping experience. In this role, you will be responsible for leading a team of Beauty Advisors, fostering a culture of motivation, coaching, and development, while also ensuring operational excellence and delivering expert makeup services. This position requires a combination of leadership, strategic vision, and in-depth product knowledge to drive both team and customer success. Team Leadership & Development • Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction and teamwork., • Provide continuous training and development opportunities to enhance makeup skills, selling techniques, customer service, and product knowledge., • Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member's growth., • Proactively manage employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Conduct investigations, disciplinary meetings, and other related processes., • Foster a positive, collaborative, and creative team environment through leading by example, providing floor leadership, and challenging the team to deliver exceptional service and embrace innovation., • Collaborate as part of a cross-department team, leveraging shared best practices to ensure an outstanding in-store customer journey. Sales Leadership, Service Excellence & Customer Experience • Drive sales and services performance, by setting and achieving individual and team sales targets while delivering an outstanding customer experience., • Stay up-to-date with the latest makeup and beauty trends, techniques, and product innovations to provide informed recommendations to customers, inspire team members, and foster a culture of continuous learning and skill development., • Deliver expert makeup consultations, personalised product recommendations, and makeup services to ensure each customer feels valued and empowered., • Proactively lead your team to engage with customers, build long-lasting relationships, and identify opportunities for upselling and cross-selling, taking ownership of the team's performance and ensuring both sales targets and an exceptional customer experience are achieved., • Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty. Category Expertise • Lead and oversee the appointment system, ensuring accurate scheduling, timely management of bookings, cancellations, and reschedules, and effective coordination of staff availability to deliver a seamless customer experience., • Own the implementation of SBA monthly schedules, ensuring customers can efficiently book services while optimising team productivity and service coverage., • Lead, coach, and develop makeup artists and service Beauty Advisors through one-on-one coaching, regular feedback, and personalised development plans, fostering a culture of continuous learning and high performance., • Ensure advanced team expertise in My Skin Diag, products, brands, and tools, including application techniques and suitability for diverse skin types and tones, supported by ongoing training, assessments, and knowledge updates., • Oversee the delivery of expert consultations, personalised recommendations, and makeup services, ensuring consistent service standards and an empowering, premium client experience., • Drive Beauty Hub excellence and activations, ensuring standards, stock, and consumables are maintained, operational or maintenance issues are escalated promptly, and masterclasses support brand experience. Do not hesitate to apply if you have • Proven experience in a leadership or management role within the beauty or retail industry, with a focus on makeup artistry and beauty services., • In-depth knowledge of makeup products, application techniques, and industry trends, with the ability to coach and mentor others., • Strong capability to develop and guide a team, fostering both individual growth and collective performance., • Passion for team development, with the ability to inspire, motivate, and demonstrate resilience in a fast-paced environment., • Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team., • Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets., • Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment., • Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes., • Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement., • Flexibility to work evenings, weekends, and holiday seasons as required. Package: Up to £36,000 depending on experience + Benefits and Commission By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database, and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2025 – now 6 years in a row! To join the Clinical team to provide support to the regional team’s delivery of Positive Behaviour Support through practice leadership and the development of team skills and knowledge. Ensure support teams are focused on enhancing the quality of life of people we support by working alongside colleagues in reducing or eliminating the use of restrictive practices Candidates will need to live in the Wales as travel will be required to Cardiff, Swansea Bridgend and Blaenau Gwent. The hours of work are 30 hours a week with some flexibility on days. The full-time salary is £29,115 pro-rata salary of £23,292. Interviews will be held via Microsoft teams on the 18th March. This vacancy may close earlier than advertised if application levels are high. About the role Your main duties will include: * Provide and model good practice support in the delivery of behaviour support plans. * Support the development of individual team members skills sets in the interpretation of Behaviour Support Plans and the review process. * Contribute to the service set up of new support as prioritised within the region. * Contribute to Functional Behaviour Assessments and implement Behaviour Support Plans in collaboration with support teams, and families as appropriate. About you The successful applicant will have: * Have significant experience in directly supporting people with learning disabilities and/or autism who have complex needs * Able to represent people we support, teams and the organisation well at professional meetings * Confident and knowledgeable in taking a lead role in supporting people and guiding others through difficult situations * Knowledge of assessment tools and positive support processes including how to implement a behaviour support plan The rewards * Up to 35 days’ annual leave entitlement (including bank holidays) * Staff discount shopping scheme ‘Rewarding Dimensions’ * We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday. * Employee Assistance Programme * Pension scheme * Long Service Awards * Qualification scheme * Employee recognition scheme 'Inspiring People' * Discounted health and dental cover * Life Assurance * Bike to Work Scheme * Season Ticket Loan An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions. We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce As Disability Confident Leaders, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on (phone number removed). We now have British Sign Language (BSL) translated videos for all of our recruitment communications

More About The Role We Make Morrisons… From a Bradford market stall to the UK’s fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We’re looking for an Operations Manager to join our team. Our Operations Manager’s play a key role in helping our business to grow and succeed. It’s their job to ensure that the store operations are running smoothly ensuring Morrisons is a better place for our customers to shop and our colleagues to work. Deputising for the Store Manager, it’s really important our Operations Managers create an inclusive environment for all managers and colleagues, where everyone feels valued. Ensuring they role model great leadership skills they also oversee all aspects of the store including achievement of all operational KPI targets, driving high store standards, excellent safe and legal compliance and ensuring our managers are highly capable and motivated in order to create a high performing and engaged team. As the Operations Manager it is your job to: Be accountable for the end to end process of all operations within store, ensuring appropriate resource to deliver routines to the highest standard Continually identify, develop and mentor talent across the store and wider region that creates a pipeline of successors Continuously build capability of the Management team through stretching their accountability, and creating a plan for development areas Work in partnership with the People Manager to embed a culture of being comfortable with change across the store and supporting Managers to do the same An expert in safe and legal, ensuring all departments and colleagues are compliant with food safety laws Support Managers with forward-thinking action plans for their departments to increase performance Contribute to the development of the annual Store plan by having a commercial mindset to identify opportunities which will maximise performance Use freedom within the framework to develop local ideas to exceed sales targets and drive performance whilst motivating colleagues Build relationships with all key stakeholders in order to involve the right people to deliver continuous improvements that benefit the customer Lead by example to deliver exceptional standards and performance across the store whilst focusing most on what matters most for customers Oversee all processes in store which affect availability of products for our customers whilst building the capability of the Management team to feedback to the respective business areas to continuously improve customers experience Make time to understand from customers directly how we can improve our daily offer and build their feedback into improvement plans and work with central teams to provide insight and opportunity to continually improve the service we offerHow do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package. Want more? Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare, as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave. No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour here. About You Our operations managers must have previous experience in the retail industry. Experience of managing a large customer facing and high turnover operation (over £150k turnover per week) is essential. You also need to have: Strong leadership skills with the capacity to listen and respond. The ability to influence, listen and understand the external perspective to inspire and think broadly about new ways of doing things. Strong coaching skills. You must be able to give feedback to ensure common ways of working. A passion for driving talent and creating a successful team culture. The ability to resolve challenges and build trust between the full store team. Set clear objectives that link directly to each department that are aligned with Morrisons priorities. The power to create a culture that fosters and values collaboration. We are an equal opportunities employer and welcome applications from all sections of the community. About The Company Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more. The UK’s 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want. At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well

More About The Role We Make Morrisons… From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We’re recruiting for a high performing Trading Manager to help our business to continue to grow and succeed. Making sure our stores are fully stocked is key to a fantastic customer experience, which is why this roe is so vital to our success. It’s the job of our Trading Manager to provide the best availability and standards possible for our customers across all departments, ensuring that they remain legal and safe. Reporting into the Store Manager, you will also: Lead the team to the very best standard and strive to ensure the best shopping experience for every customer who walks into our store Plan and organise current promotions or in-store events Listen and respond to our customers feedback and react accordingly Ensure market leading availability across the store Work with the other Managers in store to lead a supportive and performance driven department Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations Deliver training to ensure team have the capability and confidence to deliver their role Motivate and lead colleagues to work with confidence across various departments Identify and develop talent within the department Build effective relationships with other operating departments Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s) Take a leadership role within the store Ensure resource is planned thoroughlyHow do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package. Want more? Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave. No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour, please click here. About You Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you. What do we need from you? Experience of managing a team in a fast paced environment You will need to be a great communicator who can share knowledge, experience and best practices You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible You must be adaptable to change, whilst being able to challenge effectively As a Manager, you will actively listen to and respond effectively to customers and colleaguesWe are an equal opportunities employer and welcome applications from all sections of the community. About The Company Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more. The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want. At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well

Date posted: 17 April 2026 Pay: £31,592.00 per year Job Description: About Us Tredz is one of the UKs leading online cycling specialists, supporting riders nationwide with everything they need to get moving. From our Swansea base, we run a Contact, Support and Distribution Centres, plus specialist stores in Swansea and Cardiff. Its an exciting time to join us, weve ambitious plans to expand and innovate. Were passionate about outstanding customer experiences and creating a workplace where people thrive. Were curious by nature and enjoy learning from ideas, insights, and the way customers think and behave. The role This role leads a Customer Service team supporting our customers from checkout to door. It owns the post-buying experience, ensuring orders reach customers in a timely manner and within our customer promise. The team resolves customer contact across courier deliveries, collection points, and payment queries, and works closely with our courier partners to resolve issues when things change or dont go to plan. The focus is on clear communication, joined-up resolution, and smoothing the journey right through to delivery. Were looking for Team Leader who brings focus, clarity, and confidence to a busy customer-facing team. Building a culture where expectations are clear, support feels consistent, and people trust their judgement. Regular 1:1s sit at the heart of the role, alongside recognising strong performance and giving clear, practical feedback. Day-to-day coaching helps the team develop accuracy, ownership, and pride in their work. Responsibility for how the team operates sits with this role, ensuring processes are clear, workable, and followed. Blockers are removed quickly, early problem-spotting is encouraged, and continuous improvement is driven through simple learning loops. Staying close to workflow is essential, supporting the supervisor to manage priorities, handle peaks, and continue developing their leadership skills. This role suits someone who enjoys developing people, improving ways of working, and turning challenges into simple, practical solutions. Experience Experience leading and managing people in an office or contact centre environment (Essential) Experience developing both supervisors and agents, with a clear understanding of how to lead through others (Essential) Experience owning service, quality, and productivity targets, with accountability for delivery, recovery, and workforce planning to balance demand and capacity (Essential). Background in a regulated setting such as financial services, insurance, banking, or utilities (Advantageous) Experience handling escalations, complex queries, and sensitive customer situations (Advantageous) An interest in cycling or experience in the cycling industry (nice to have) Skills & Attributes Strong communication skills, able to give direction and adapt to audiences, reinforce standards, and keep the team aligned with clear, actionable messages. Confident in managing customer conversations and escalations with calm, methodical communication and a focus on doing the right thing. Strong understanding of team planning, workload balance, and capacity management to deliverer performance targets. Skilled in key people processes, including absence, performance, wellbeing, and day to day support, with calm and fair decision making. Strong attention to quality and compliance, with the ability to run audits, follow standards, and keep processes accurate and consistent. Solid root cause thinking with the ability to spot patterns, understand why issues happen, and apply continuous improvement to make small changes that deliver better results. Comfortable working with data, analysing patterns, forecasting workloads, and spotting trends. Able to gather and interpret information and present clear updates on progress, KPIs, and recommendations. Work Location: Hybrid remote in Swansea Tredz Contact Centre (above Store) SA7 9FH. On occasion you may work an onsite day from the alternative office at Tredz SA5 4DL. The application process Please email your CV to apply. Our recruitment process has two stages. The first stage is an assessment day. From this, well shortlist candidates to a separate interview day. The assessment day will include group tasks and a short individual presentation, giving us the chance to get to know the person behind the CV, including your skills, style and approach. Both stages will take place at the tredz Fforestfach Support Centre. What youll get (subject to eligibility): Competitive Salary: £31, 592.00 per annum. This roles offered on a hybrid basis, with at least two days a week in the office. Shifts run between 9am and 7pm and include a Saturday on a rota. Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)an amazing perk for anyone whos passionate about cycling. Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work. Skill Development: Grow your expertise by joining a team that supports a culture of learning and development. 33 days holiday (increasing to 38 days with length of service) Up to 50% off Halfords garage bills and discounts across Halfords retail stores Discounts on everything from groceries to restaurants, shopping, and insurance Family & Friends Discounts Cycle to Work Scheme Financial Planning Support 24/7 GP Access, 364 days a year Share Save Scheme with 20% discount on shares Health Cash Plan Company Sick Pay, Pension and Life Assurance Job Types: Full time, Permanent Pay: £31,592 per year Work Location: Hybrid remote in Swansea Tredz Contact Centre (above Store) SA7 9FH. On occasion you may work an onsite day from the alternative office at Tredz SA5 4DL. Closing Date: Wednesday 29th April 2026. We reserve the right to close the job application early. At Tredz, we believe cycling is for everyone and so is a great place to work. Were committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities. If you need any adjustments during the recruitment process, just let us know were here to support you every step of the way. Job Types: Full-time, Permanent Benefits: Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Referral programme Work Location: Hybrid remote in Llansamlet SA7 9FH TPBN1_UKTJ