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The Role: To ensure customer margin is maximised in Leicester site and that key site profit targets are met and realised in the site P&L’s. To provide commercial support to customer projects including the sales and customer service organisations and manage day to day operations. This role is a site-based role and will hold overall leadership responsibility for the customer service team, driving excellence and continuous improvement. Skills and Competencies required: Skills: • Experience of a manufacturing environment – able to appreciate process capabilities, • Commercial/financial awareness of margin recovery drivers, • Excellent knowledge of the business/product range & capabilities/ manufacturing processes and information systems, • Product knowledge, • Budget management., • Selling skills., • Communication/presentation skills., • Negotiation skills., • Customer relations skills. People Management Leadership & Vision – Ability to inspire a team with a clear vision and purpose Coaching & Developing people – The ability to teach operational skills to others and mentor/coach accordingly Managing performance – Ability to monitor and evaluate performance and take appropriate action. Personal Competencies Communication – Ability to convey ideas and decisions to internal and external customers Determination – Ability to overcome obstacles Influence/Persuasiveness – Ability to influence and inspire others to act As a member of the L&L management team, the candidate must be able to support and align with consensus decisions of the team. Managing the Business Organisation – The ability to judge situations accurately and make sound operational decisions to deliver results on time • Continuous Improvement – The ability to continually monitor and review current working practices and make the best use of resources to improve organisational results Key Responsibilities: Commercial Strategy • Initiate, lead & deliver Commercial improvements to increase profitability. To include: Additional Charges, Aged Stock charges, Fast Tracks, Spot pricing and Margin Creep., • Review site profitability and identify opportunities to increase margin and reduce cost., • Promote commercial awareness of service flexibility and responsiveness across operations within the region, • To review account profitability and support activities to increase margin and reduce cost, • To support new projects and products from a commercial view, • Define & implement margin assessment process, • Investigate and formulate margin improvement initiatives and prioritise implementation for maximum benefit and quick return, • Ensure compliance and adherence to Customer SLA, and actively look for opportunities for Margin improvements., • Manage and maintain Customer price lists., • Define charging approach per site/customer – implementing a regular review process for changing circumstances, • To support sales in winning new business that can maximise margin at a site level Pricing • Advise team of min price and margin levels on enquiries and tenders through consultation with key stakeholders, • Monitor conversion rate of price offers to business wins and propose solution to achieve better competitiveness, • Achieve best margin whilst considering market price and customer position, • Establish and maintain up to date comprehensive price list including CS team training where appropriate on interpretation and application., • Work with the divisional commercial team to ensure margin opportunities are exploited, pricing is consistent and accurate commercial information is relayed to site and the division. Stock Management • Managing and controlling finished goods and aged stocks, • Effectively manage factory overload situations by utilising the Group and external suppliers to ensure the factory plan achieves all customer commitments., • Manage and control risk stocking Customer Service Management • Full ownership of the leadership and performance of the site customer service team ensuring customers services act effectively to maximise customer margin opportunities, • To ensure key customers are provided KBI’s reports on a monthly basis, • To help ensure quotes and prices are controlled and customers are given best in class responses., • To ensure customer contracts are in place ensuring best in class commercial governance, • To own and control estimates and their analysis to support cost versus actual processes, drive weekly and monthly reviews

Start a career with one of the best beauty brands around?World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.See the TV Ad campaignThis is your chance to work with a premier international brand with 130 years of prove

Start a career with one of the best beauty brands around?World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.See the TV Ad campaignThis is your chance to work with a premier international brand with 130 years of prove

Start a career with one of the best beauty brands around?World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.See the TV Ad campaignThis is your chance to work with a premier international brand with 130 years of prove